1、Confidently knowing all information of hotel and the F&B outlets.
熟悉所有餐厅及酒店其他部门的信息和促销。
2、 Communicating effectively with relevant departments and regular guests to maximize in house and group business for the restaurant, ensuring direct liaison with them upon arrival.
有效的与酒店其他部门如销售、前台和回头客沟通协调,尽可能的增加餐厅生意,保持直接联系。
3、Having detailed knowledge of all departmental standards.
熟悉所有部门服务标准。
4、Be available to lead the team in the Restaurant & Bars during any busy days or special events.
能有效率的在任何时间段领导餐厅或酒吧的团队。
5、 Ensure that training on departmental standards is regularly conducted in the outlets.
确保日常部门的培训能够按照服务标准进行。
6、Managing the departmental operation and taking action where necessary to ensure smooth running and participating in service duties during service periods, where necessary.
有效管理部门运作,为保证服务及餐厅的正常运营采取必要的措施。
7、To establish good communication with the kitchen team.
与厨房的人才建立良好的沟通渠道。
8、 Control strictly of outlets FF&E and OS&E with daily, weekly and monthly inventory. Responsible for all asset count and loss.
严格的管理酒店资产和用品。需执行每日,每周和每月的盘点并杜绝遗失的可能性。
9、 Always look for ways to upsell and add value.
能通过多种促销的手段为酒店带来更多经济效益。
10、 Use a heartiest approach – make the guests feel welcome, feel heart-warmed, feel incredible, and belong.
发自内心的接待顾客,令客人感到宾至如归,喜出望外。