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列表 明细
薪资: 2.8千-3.5千 经验:不限 企业类型:精品酒店
地区:上海-松江区

岗位职责1. 熟知当天订餐情况,应及时向主管汇报2. 迎接宾客,引导宾客到预订台位或宾客满意的台位。3. 对客服务,提供微笑服务。4. 客满时,负责安排好后到的宾客,使宾客乐于等位。5. 随时注意听取宾客的意见,及时向上级反映。6. 随时注意在接待工作中的各种问题,及时向上级反映和协助处理。7. 掌握和运用礼貌语言,负责接听电话,宾客电话订餐应问清楚基本信息。8. 向客人介绍餐厅各式菜点、各种饮品和特式菜点,吸引宾客来餐厅就餐。岗位要求1.高中毕业或具有同等学历,经过餐饮服务培训,人际交往能力良好。2.有熟练的服务技能技巧和一定的应变能力,能妥善处理服务中出现的一般性问题。3.掌握餐厅服务规程,了解餐厅各种菜肴的基本特点和简单的烹制方法。4.工作主动、热情、认真,责任心较强。5.身体健康,仪表端庄。

薪资: 6千-8千 经验:3年以上 企业类型:游乐园
地区:上海-闵行区 食宿:提供食宿

岗位职责⒈实施工作标准和服务程序,督促员工严格履行其岗位职责。2.根据营业情况,对服务员进行工作任务分配,确保提供优质服务。3.与宾客和厨房保持良好的工作关系,及时向经理和厨师长反馈宾客对食品,服务方面的信息,不断提高餐饮产品和服务的质量。4.了解客情,亲自为重要宾客服务。5.处理餐厅里发生的问题和宾客的意见,并及时向经理汇报。6.定期检查,清点餐厅的设备、餐具、布草等物品,将结果汇报给经理。岗位要求1.大专以上学历或同等学历,3年以上服务员工作经历,能用一门外语进行对客服务。2.有一定的组织和管理能力,具有熟练的餐饮服务技能。3.热爱本职工作,工作勤勤恳恳,认真负责。4.身体健康,仪表端庄。

薪资: 4千-5千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海

岗位职责1.负责编制餐饮部所需餐具和用具的年度预算。2.根据各餐厅餐具的盘点情况,负责于采购部门沟通,提出器具购置计划,保证及时补充餐具用具。3.检查和管理各点餐具的使用情况,分析造成损耗的原因,提出降低损耗的建议。4.负责安排管事部员工的工作班次。5.负责做好餐具用具的保管、发放、回收工作,负责厨房区域的环境卫生。6.负责对下属员工的考勤考核工作,督导员工做好安全工作。岗位要求1.有较强的责任心,工作认真踏实。2.熟悉各种餐具用具的牌号、产地、特性及价格,懂得餐具用具的分类和保管方法。3.熟悉各种洗涤剂和清洁剂的使用方法,熟悉常用的餐具洗涤设备及其操作方法,了解它们的维修保养方法。4.具有高中以上的文化程度或同等学历。5.身体健康,精力充沛。

薪资: 5千-6千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:上海-黄浦区

Qualifications & Skills Essential:资格和技能要求:• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills.• 至少在一个快节奏,高质量和成功的餐饮运营部有1年的餐厅主管经验• Must be guest-oriented and colleague oriented, have a vibrant personality, and radiate enthusiasm to assist people.• 必须具备出色的客户服务技巧、专业表达和丰富的沟通技巧• Entrepreneurial thinking and analytical business thinking and demonstration required.• 具备商业头脑和业务分析能力• Proficient in the English language (verbal & written), second language is an asset.• 精通英语(口语和书面语),掌握第二门语言者优先• Must be able to handle a multitude of tasks in an intense, ever-changing environment.• 必须能够在紧张和不断变化的环境下处理多项任务• Must be flexible in terms of working hours.• 必须在工作时间上灵活安排• Must be computer literate and analytical.• 必须懂电脑知识和电脑分析

薪资: 面议 经验:5年以上 企业类型:国际高端酒店/5星级
地区:上海-黄浦区 食宿:面议

Essential Job Functions: 首要工作职能: Fully participate in the SPMM program积极参与“服务附加记忆缔造者”项目 The Banquet Assistant Manager will report directly to the Banquet Manager.宴会厅副经理直接向宴会厅经理报告 Comfortable with busy high quality operations, managing multi tasks as well as having strong interpersonal skills.适应快节奏、高质量和成功的餐饮营运,处理多种工作,以及拥有较强的人际沟通技巧 Assist the manager to achieve the results of all pillars (Guest Satisfaction, Financial, Colleague, Health and Safety).协助经理完成一些重要工作负责(客户满意度,财务,同事,健康和安全) In the absence of the Banquet Manager the Assistant Manager handles all managerial duties.在餐厅经理不在时助理经理要处理所有管理工作 Maintain clear communications with the Food & Beverage Director, including all relative internal communications, and to relay all guest comments both positive and negative. Further pass on all necessary communications to the Food & Beverage team.和餐厅经理保持明确的沟通,包括所有相关的内部沟通,并转达来自客人的正面及负面的意见。并和餐饮部的整个团队保持进一步的沟通 Train and develop all staff to operate to the required standards as established by the Hotel and Food & Beverage department, and keep appropriate documentation.培育和发展所有工作人员根据酒店和餐饮部的要求标准来合作,保存相关文档 Ensure that department trainers plan and implement continuous effective training for employees.确定部门的培训计划并且进行持续有效的员工培训 Ensure that agreed safety standards are communicated, upheld or surpassed, at all times.在任何时候都要对安全标准进行沟通,维护并超越 Abide by all rules, regulations, policies and procedures of the hotel.遵守所有规则,规章,政策和酒店的程序 Ensure the effective inter departmental communications are conducted in professional manner.确保有效的跨部门通信专业的方式进行 Aid with the continued development of the Fairmont Peace Hotel’s positioning as the leading Food and Beverage destination in Shanghai.协助费尔蒙和平饭店的持续发展,并实现其作为在上海餐首屈一指的餐饮目的地 Ongoing control and enhancement of quality standards and guest service.持续管理和提高质量标准和宾客服务 Daily supervision, coordination and direction of the department colleagues and leaders, anticipating and ensuring prompt, courteous service.日常监督,协调和管理本部门的同事和主管,确保提供及时,周到的服务Ensure that all employees report for duty in the outlet with correct uniform in a timely manner.确保所有员工按时到岗,正确地穿着制服。 Ensuring that the Banquet department and functions maintain a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows.确保整个宴会部门和其职能保持一流的品质和良好的视觉效果其中包括:环境氛围,整洁,有序,装饰和服务流程 Establish and implement 5 star service levels.建立并实施5星级的服务水平 Assists in the execution of VIP and/or large ballroom events.直接负责VIP和/或者一些大型宴会 Monitors meeting and conference service standards.实施会议和大型会议服务标准 Creating and implementing a preventative cleaning and maintenance program of all banqueting areas & equipment.制定和实施关于所有宴会场所及设备的预防性清洁和维修方面的方案 Work with the Stewarding team to ensure that all equipment needs are met and all equipment is properly maintained.和管事部的团队进行合作来确保所有所需的相关设备和所有设备的维修 Adhere to all budget guidelines that are established for each event.坚持每个宴会的预算要求 Creation and implementation of guest preference programs.建立和实施客人喜欢的节目

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:上海-黄浦区 食宿:提供食宿

    领位员的主要责任是迎接客人并在餐厅为客人安排座位。除了这项工作以外领位员领班,随时进行观察并且根据客人的需要提供服务。     Hostess’ primary responsibility is to greet and seat all guests that dine in the restaurant. In addition to this task head hostess must be highly visible at all times and be ready to provide any assistance to guests as requested or required. 确保高质量的完成所有的标准程序,规则和规章,服务质量和服务流程。 To ensure that all standard procedures, rules and regulations, quality of service and sequence of service are highly implemented. 我们所提供服务应反映了费尔蒙特和平饭店的高标准和超越所有客人的期望。 To provide service that reflects the high standards of the Fairmont Peace Hotel and exceed all guest expectations. 

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:上海-黄浦区 食宿:提供食宿

• 有服务经验者优先• 能够操作销售点终端系统者优先,但并不做强制要求• 出色的沟通和组织能力• 出色的人际交往和问题处理能力• 高度负责和可靠• 能够在节奏快、压力大的环境下出色地完成工作• 能够作为团队的一员协调工作• 能够将注意力集中于宾客的需求,在任何时候始终保持冷静和礼貌

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:上海-黄浦区 食宿:面议

 通过各种互动形式展示费尔蒙的服务及标准。报告员工正常出勤情况,并根据仪容仪表标准穿统一制服。时刻同费尔蒙和平饭店的同事保持并促进一种积极的工作关系。坚持提供专业、友好的热情的服务。表现出对费尔蒙酒店度假中心政策及程序和服务标准的真正理解。完全了解你的营业网点和在酒店进行的所有其它特殊促销中的菜单和饮料单;了解菜单所有项目、装饰菜、内容和烹制方法。对回答客户关于菜单的名称非常有用。严格要求他的/她的外表及个人卫生情况,确保他的/她的工作制服与鞋子穿戴始终达到最高标准。真诚地为宾客提供无与伦比的服务体验。采用适当方式处理所有宾客的意见反馈,从而确保所有宾客能够满意离开餐厅。如果无法改变情况,必须通知餐厅主管或经理,以便有助于服务补救。若服务过程发生错误,应采取纠正措施,并确保所有解决方案能超出宾客期望。了解交班报告,明白安全存储或收取应付款的非现金/现金交易和流程。了解每个服务站的工作情况,及其全面职责。参加餐前介绍和周度和月度的交流会,不断改善宾客体验。懂得使用餐厅内的所有设备  Demonstrates Fairmont’s Service Promise Standards in all interactions.To report on duty punctually, in full uniform according to appearance and grooming standards.To promote and maintain a positive working relationship at all times with all the Colleagues.To consistently offer professional, friendly and warm service.To demonstrate a complete understanding of Restaurant Policies & Procedures and Service. Standards as outlined in the Fairmont Hotels & Resorts.To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to answer any Guest questions about menu items in an informative and helpful way.To have pride in his/her appearance and personal hygiene, making sure that his/her uniform and shoes are always of the highest standard.Has a genuine desire to provide an unparalleled guest experience.To handle any guest feedback in an appropriate manner ensuring the guest leaves the outlet completely satisfied. If unable to correct the situation the colleague must inform supervisors or managers in order to facilitate service recovery.To always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation.To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs.To understand each service station and all side duties assigned to that station.

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海

必须具备出众的