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列表 明细
薪资: 1万-1.5万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:上海-闵行区 食宿:面议

 Principle Responsibilities & Position Purpose:职责目标: Responsible for planning, organizing, coordinating, supervising, ensuring and maintaining the smooth and efficient operation of Fitness Center and other recreation facilities of the hotel and all guest services including memberships to achieve maximum guest satisfaction and generate profit.计划,组织,协调,督导健身中心运作,确保健身中心以及饭店的其它设备有效地运行,包括使员工最大限度满意地完成各项工作,更好的创造效益。Facilitate a quick and efficient service by ensuring that all guests leave happy with their stay .Ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.提供快速有效的服务使客人拥有愉快的离店经历。按照希尔顿的品牌标准以确保运作中服务标准的一贯性。 Essential Responsibilities:基本职责: Oversee the smooth running of the Fitness Center on a day to day basis to achieve high levels of guest satisfaction.每日确保健身中心正常运作,使客人满意。To develop and maintain a motivational working environment within the department and positive relations with other department.创建有动力的工作环境,与其它部门保持良好的关系。Attend training sessions/meetings as required.按要求参加部门会议。Ensure staffing is adequate for Fitness Center given the business flow daily through the hotel.确保健身中心人员编制充足。Conduct daily shift briefings and meetings and disseminate relevant information to the associates.举行每日交接班会议,向员工传达相关信息。Ensure all issues pertaining to guest satisfaction are met and that all follow up is completed on a timely basis. Anticipate guest needs and response in timely manner.确保每一项客人满意都达标,及时跟进客人需求。预见客人需求,及时回应。Set up system of regular associate training and reporting.建立员工培训系统。Undertake relevant administration duties regarding maintenance and housekeeping requests, annual and sick leave requisitions.履行行政职责,例如,维护和清洁,年假和病假要求。Maintain regular quality control inspections of department’s standards.定期进行质量监督检查。Responsible for communicating with the director of operation and with other department for their input and to keep all areas updated on all activities and functions offered to hotel guests and Fitness Center members.负责与运营总监及其他部门关于健身中心进行沟通,并及时告知各部门有关健身中心的各项活动安排。Train and assist in the evaluation of attendants who work with fitness programs.培训并协助评估执行健身计划的服务员。Supervise instructors and all other associates helping with any activities or functions arranged via the Fitness Center.监督教练员和其他所有健身俱乐部安排的员工的工作情况。Ensure that hospitality is continually evident during all activities and programs offered to hotel and local market/members.确保酒店一切活动都以对客服务为重点。Prepare monthly calendar of events to inform members of daily programs being offered.安排每月健身活动课程日历,以便通知会员每日能提供服务项目。Plan and ensure supervision of all planned activities and maintain a proper supply of all items needed.计划、监督各项活动,提供所需用品。Ensure proper accounting procedures are followed when collecting or charging fees for Fitness Center.健身中心收费应使用正规的会计流程。Ensure that all activities and job functions are performed in a safe environment using proper safety techniques.使用安全的工作习惯,保证客人在安全的环境下健身。Represent the department at relevant meetings within and outside the Hotel.在酒店内或酒店外的会议上代表部门形象。To have knowledge of the hotel rooms, hotel services, relative facilities and Food and beverage outlets.对酒店的客房,酒店的服务, 相关设施和餐饮部门了解。Ensure health and safety codes are implemented and oversee the personal hygiene and grooming standards of department associates.确保安全规范得到应用并关注部门员工的个人卫生仪表标准。Ensure that the Guest Response Program under area of control is being followed effectively.确保顾客回应计划在控制范围内能有效的跟进。Ensure that purchase manuals are kept up to date and only approved items are purchased. Purchase order logs should be maintained.及时更新采购手册,只采购规定范围内的物品,保留采购单。Must achieve targeted number of memberships at the Fitness Center by suggestive selling and train the team for the same.必须透过建议销售及培训团体达到健身俱乐部会员的目标数量。Maintain and strive for high levels of guest satisfaction by maintaining and promoting good Customer relations and developing guest focus in the recreation team.通过与客人建立良好的关系,以客人为中心来争取客人最佳满意度。Critiques the P&L statement for the Fitness Center.评判健身中心的损益情况。Establish and maintain departmental goals.建立并维护部门目标。Plan and implement the day-to-day operations for the Fitness Center.计划并实施健康中心的每日营运。Track customer demand for the entire recreation area and plan activities accordingly.探求娱乐领域客人需求,计划并提供相关活动。Be responsible for insuring that all associates receive their stipulated training and are competent in handling the job. Must train and motivate associates.负责确保所有员工得到必要的培训,并能胜任工作。 培训和激励员工。Be responsible for maintaining open and productive channels of communication within the department and ensuring the smooth flow of information.负责维持一个部门内开放有效的交流渠道,并确保信息的流畅。Be responsible for maintaining and ensuring the correct inventory of all assets of the department and controlling costs.负责维持部门的物资库存量并控制成本。Must review procedures and policies from time to time to ensure that systems are ever evolving and suited to the needs of the guests.必须一直回顾程序和政策来保证系统的正常运转和适应客人需求。Maintain and update all manuals of operations of the department.维护并更新部门运转手册。Ensure that all LSOP are adhered to and all associates are aware of the same. 确保所有LSOP得以贯彻和所有员工都意识到相同的Audit and approve schedules, wage projections and payroll.审核并批准工作安排,工资增减和劳资管理。Ensure that all records and registers are maintained and kept up to date at all times.确保所有登记和记录一直有效保存并及时更新。Be responsible for all PAF’s and their presentation to the HR department.负责向人力资源部递交所有的人事动态表。Control overtime through proper scheduling and immediate response to problems.合理安排加班,发现问题,及时处理。Hold daily briefings to update all associates on incentive programs, guest comments and GSS Score, Guest feedback and to recognize individuals and get feedback from associates.每天给员工开会来更新奖励计划, 客人意见和客人满意度调查,客人反馈,并对员工进行认及得到员工反馈。Conduct monthly departmental meetings to promote communications and feedback. Meeting Minutes need to be distributed.每月开部门会议来提高交流和反馈。并记分发会议记录。Oversee and ensure that the personal grooming standards of associates are maintained as per the associate handbook。根据员工手册的标准监督员工的个人仪容仪表。Be responsible for maintaining and up keeping the standard of hygiene in the area. Coordinate Cleaning schedule with Housekeeping and take ownership in cleaning programs conducted by the Fitness Center.负责维持并提高区域卫生标准,和客房部协调卫生安排管理健身中心卫生。Enforce and encourage cost conservation methods and follow procedures for energy conservation.鼓励强调节约成本方法并遵守节约能源的程序。Carry out proper coaching and counseling with associates when violations have occurred.当暴力事件发生时为员工提供合理的教导和咨询。Always be professional and ethical in dealing with guests, associates, vendors and other departments。与客人, 员工和其它部门接触时保持专业公正的态度。Develop and implement programs designed to improve the efficiency of the operation and to improve the service to our guests.负责制定和实施提高部门运作效率和对客服务质量的策略。Coordinate maintenance of all public areas with Engineering and Housekeeping.和客房部和工程部协调所有公共区域的维护。Do regular competitive checks and provide a report to the Resident Manager.定期对竞争对手进行调查并为高级行政人员提供报告。Set job descriptions and operation manuals for each position.为每个职位提供工作描述和操作手册。Perform a Brand Standard Self Audit at least once per quarter.每三个月至少进行一次品牌标准自我评估。Have a complete knowledge of the Fitness Center product including gymnasium equipment, Steam, sauna, swimming pool, membership pricing.了解健身房的设施:包括健身器材、蒸气设备、桑拿设备、游泳池。Be responsible for welcoming and making registration of guests, explaining the Fitness Center facilities and assisting in the usage of the equipment欢迎并给客人办理登记手续,解释健身中心设施并协助客人使用器械。Have thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each. Ensure that all associates are properly trained in these procedures.了解酒店防火规范、事故报告、安全规范及其具体职责。负责员工的防火安全规范培训。Practice Hilton Service; set an example to be followed.时刻奉行希尔顿服务精神,为其它员工树立良好的榜样。Lead by example: Provide a gracious and proactive hospitality towards all customers.以身作则,为客人提供周到细致的服务.Report to work on time with proper uniform, including nametag. Personal appearance must comply with the standard of the hotel.按照到岗、制服穿戴干净整齐,佩带名牌。个人形象和仪容仪表必须符合酒店规定.At all times strive to represent Hilton in the most professional, courteous manner.时刻以最专业谦恭的形象代表希尔顿集团。Perform any other duties as assigned by the management.完成运营总监及上级主管部门交办的任务。Keep good relationship with Spa operator.与spa经营者保持良好的关系。Fitness Center Manager ensures Fitness Center guests adhere to all rules and regulations.健身中心经理确保客人遵守健身中心的一切规定。

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