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薪资: 1万-1.5万 经验:5年以上 企业类型:物业管理
地区:广东-深圳

1.负责公司豪宅项目的全盘物业经营管理工作;2.统筹负责客服、安管、环境、品质、工程等部门工作,监督和指导各部门完成公司质量目标,确保各项工作持续有效的开展,带领团队打造优秀的物业服务品质;3.处理重要客户投诉或重大客户投诉工作,指导各部门进行员工的选、育、留工作,完善各项管理体制和内部监管机制;4.贯彻执行集团及物业公司各项指示,深入做好物业公司品牌文化建设,努力打造同行业最优客户服务工作。任职资格:1.大专以上学历,30-40岁,3年以上物业项目管理工作经验;2.精通客服、品质、工程、环境等模块中1-2个模块,擅长团队管理;3.沟通能力优秀,具有良好的服务理念,有较强的整体统筹协调能力;4.坦诚实干,高效执行,工作认真细致,性情温厚,成熟稳重;5.具备先进的高端物业经营管理理念,有酒店工作背景者优先。

薪资: 8千-1万 经验:5年以上 企业类型:物业管理
地区:广东-深圳 食宿:提供住

岗位职责:(1)主持客服部的各项工作,制定及审核客服部各项工作计划并组织实施;(2)负责维护客户关系,以达成年度客户满意度及品质提升目标为己任;(3)负责受理客户投诉并按投诉处理相关规定进行,接待客人对项目设施的征询或投诉,抚慰客人及尽力协调;(4)负责检查记录本部门员工工作情况,查阅物业助理(公寓/环境)工作报告,及时了解掌握本部门各方面的情况;(5)定时完成部门下属员工的评估及考核,监督下属计划落实完成情况。岗位要求:(1)   全日制大专以上学历;(2)   三年以上知名住宅型物业客服管理工作经验;(3)   工作态度严谨,责任心强,具有一定的抗压客诉承受力及处理突发事件的良好经验;(4)   服务意识强,有亲和力及较强的沟通能力、人际交往能力;(5)   具备较好的口头/文字表达能力、熟悉电脑办公软件。上班时间:9:00-18:00,周末双休;员工待遇:包住、工作午餐补450元/月、五险一金、补充医疗险、重疾险、高温津贴750元/年、健康体检、年度旅游、带薪年假、年终奖、生日福利、年节福利2000+元/年、工龄奖、拓展、部门聚餐、员工活动、梯队培训。

薪资: 2.8千-3.3千 经验:不限 企业类型:国内高端酒店/5星级
地区:广东-深圳

岗位职责:1.负责日常楼宇巡查工作;2.监管各业主、住户的装修工程,及时处理违规操作,并做好工作记录;3.负责业主档案、质量记录等文件资料收集、存档和保管工作等。任职要求:1.熟悉物业管理运作,有较强沟通协调能力;2.计算机操作熟练,懂粤语,有英文基础者优先。月休8天,8小时工作制,五险一金,包吃包住,免费班车,7天带薪年假,13薪/年。

薪资: 1.5万-2.5万 经验:不限 企业类型:其他
地区:全国-全国 食宿:不提供食宿

Purpose             The growth of the number of villages and the change of organization in APAC justifies the creation of a Regional Maintenance Manager position for the villages of China and the creation of a Regional Maintenance Manager position for the villages of Japan.Mission 1 : - Put in place SOP, energy, sustainable development, preventive maintenance plan, CAPEX plan.Mission 2 : - Meet with the owner's representative every 3 months with the technical department to present the situations, recommendations and conclusions - establish a plan to monitor the actions that will be undertaken in each village.Mission 3 : - -In connection with the Director responsible for hygiene and safety set up SOPs and establish a corrective action plan to avoid any potential risk of accident.Mission 4 : - In connection with the HR and Training Department APAC Establish a training plans tailored to SOP for TSM.These actions in each Club Med Village:- Carry out a minimum audit every 3 months and provide a detailed report supported by photos, an action plan and a budget estimate.- In connection with the Director responsible for hygiene and safety set up SOPs and establish a corrective action plan to avoid any potential risk of accident.- A preventive maintenance plan to be put in place and controlled. - Check actions regarding the defects in the list of each Village.- Examine energy consumption and initiate energy improvement initiatives- Assist, challenge and evaluate the technical service managers- Put in place SOP, energy, sustainable development, preventive maintenance plan, CAPEX plan.- Ensure that all maintenance activities are carried out in accordance with Club Med SOP.- Technical licensing control- Developing budgets- Meet with the owner's representative every 3 months with the technical department to present the situations, recommendations and conclusions - establish a plan to monitor the actions that will be undertaken in each village.- Establish a training plans tailored to SOP for TSM.Handover of the new projects:- Support the HR team for the recruitment and implementation of a TSM and his or her assistant in each new project.- Carry out audits in case of take-over by Club Med and list the defects to be repaired - check the closing of the defect lists.- To establish of the SOP energy, sustainable development, preventive maintenance plan, CAPEX plan. - To establish training plans tailored to SOP for TSM.- A plan to monitor the actions that will be undertaken in each village.Performance KPIs - Feedback from Owner Representative about readiness of different budgets FF & E and CAPEX Budget; - Feedback from Club Med Directors of Operation; General Manager and Chef of the Village about the satisfaction of the Guests related of the maintenance and safety items.- TSM are in direct responsibility line with the General Manager or Chef of the Village and in functional line with the Regional Maintenance ManagerReports to : Senior Director of Construction and Maintenance APAC North Asia 3/ Product evolution and CSR and finally 4/Room division including reception & guest relation, accommodation and meetings & events. Room division Manager position is key as the Asian clients pay a particular attention to the quality of rooms and welcome. His or her mission will be to drive this challenging product, to enhance the existing and to integrate market trends. ReportingAPAC Product & Services DirectorManagement  Direct management of one or more employees (Front Desk Expert and Housekeeping Expert)Missions and Main Tasks1.   Strategic plan ·     Carry out a diagnosis of your product and identify areas for improvement to optimize services·     Carry out product recommendations, integrating relevant benchmarks ·     Contribute to the Strategic Plan as for your scope (1year vision and 3 years vision). 2.   Product evolution ·     Participate in the framing of the need (development of functional, technical or digital specifications, tests before launching the pilots)·     Produce and deliver deployment kits on the evolutions of the services within your scope.·     Participate in the operational implementation and support of the deployment: training, steering, support and assistance ·     Formalize return on experience on the new product and services  3.   Product steering ·     Steer your product: business and quality ·     Perform seasonal return of experience on your products ·     Coordinate feedback and recommendations from the operations ·     Establish recommendations for future seasons  4.   Optimization and upgrade of existing services ·     Participate in the regular updating of product referencing ·     Ask for updates on product standards within the Asian scope (bed size…)·     Write functional specifications for purchasing (call for tenders for suppliers and subcontractors), research, testing and qualitative evaluation of products·     Maintain the relationship with external service providers (subcontractors, partners…)·     Carry out visits to monitor the implementation of services and formalize diagnoses and recommendations in support of operational departments 5.   Construction/Renovation project based on the capacity plan of the BU ·     Participate in the development of construction programs for site openings or renovations within your scope ·     Monitor the progress of the Room division stream until resort opening and ensure coordination with all internal and external stakeholders: decorators, architects, technical design offices, operational teams ·     Responsible for validating plans at each stage of the project up to delivery for services within your scope (Accommodation, laundry, technical premises, arrivals area, lobby, front desk, guest relation, back office, courtesy room, convention centre, Lounge and common area)·     Accompany the operational teams during the delivery and opening of the site·     Ask for updating the standards within the Asian scope, if needed (construction standards are coordinated worldwide) 6.   Support in talents development ·     Monitor the HR pool of your cluster·     Be proactive in terms of staff framing, productivity ratio and profiles·     Ensure the development of talents by inputs in training programs and direct participation to training or mobilization activities  Tools ·     Microsoft Office Pack (Excel, Word, PowerPoint)·     Satisfaction monitoring tools: GM feedback (internal tool), Review Pro (market tool)·     Ideally knowledge of Club Med internal booking & hotel management tools: NA, PMS, ETIS,·     Qlikview (business and satisfaction monitoring tool)Objectives and evaluation criteria·     Ability to innovate, integrate last trends ·     Relevance and reliability of analyses and studies·     Quality of the deployments carried out·     Results of the proposed new services (financial and/or qualitative)Requirements- He will must to speak Chinese and English; French will be a + for the Greater China.- He will must to speak English and Japanese; French will be a + for the Japan.- Need a solid experience in Engineering Department, MEP and International Chain Hotel background.- Need a rich experience in Management and Operation.- Need experience in macro vision management.- Willing to take the responsibilities under work high strength pressure condition.- Willing to travel- Willing to negotiate and to convince- Computer skill in office and engineering software

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