Pre-opening Project in Shanghai
Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts, Cordis Hotels and Resorts, Ying'nFlo brands. It is the hospitality arm of Great Eagle Holdings, a property development company in Hong Kong.
Key Responsibilities:
Work jointly with the Director of Sales & Marketing and the Director of Food & Beverage to develop a comprehensive sales plan.
Analyze market trends and competitor activities to identify opportunities for sales growth.
Assist in the development and promotion of new hotel products and services, tailored to events and special occasions.
Ensure new offerings align with market demand and contribute to sales targets.
Provide input and insights into the hotel's overall marketing strategy, with a focus on catering & conference sales.
Identify and analyze market segments to target potential customers effectively.
Ensure that revenue and expenditure targets are met or exceeded for catering & conference sales, while adhering to approved budgets.
Monitor sales performance regularly and take corrective action when necessary.
Liaise with other departments, such as Event Planning, Catering, and Front Office, to ensure smooth operation of banquet events.
Coordinate resources and personnel to meet the needs of banquet clients.
Anticipate and address potential guest concerns related to banquet events, providing prompt and effective solutions.
Maintain high levels of customer satisfaction through responsive and proactive service.
Negotiate with clients to ensure their needs are met while achieving profitable outcomes for the hotel.
Utilize sales techniques and negotiation skills to close deals and secure bookings.
Have a deep understanding of the hotel's products and services, including banquet facilities, menus, and additional amenities.
Ensure efficient and transparent communication within the sales team and across other departments.
Actively seek out and engage with potential clients, identifying new business opportunities.
Develop and maintain strong relationships with existing clients, fostering loyalty and repeat bookings.
Qualifications:
1. Luxury Hospitality segment experience will be preferred.
2. 3+ years as same position at international hotels.
4. Ability to understand a variety of industrial issues and develop strategic business plans.
5. Problem solving ability on both operational and/or strategic areas.
6. Strong interpersonal skills & leadership.
7. Fluent written & spoken English.
8. Pre-opening experience is preferred.
