Perform all spa treatment services in a safe and professional manner to guests. Train and supervise all therapists in the latest treatments and products as advised by Spa product suppliers to ensure consistency and quality of treatments, and Guest service protocol. Provide uncompromising attention to Guest/Member service.维护给客人提供安全专业的水疗护理。培训并管理所有的理疗师的护理流程及产品知识，保证给客人提供统一高质量的水疗护理。Maintain a neat and orderly work area consistent with the high standards of the facility. This includes the set up of the treatment environment, cleaning of the treatment room after completion of the treatment and refilling, setting up the treatment room for the next therapist and guest.维持一个整洁的工作环境并持续保持这个高标准。这个包括护理房的布置，以及护理结束后清洁房间，并为下一个客人准备房间。 Assist in any and all ways in the spa when not scheduled to perform spa treatments. This assistance is to include acting as Spa receptionist, retail specialist, treatment trainer, and any duties as assigned by the Spa Manager. 在没有护理的情况下，协助并帮助spa的日常运营。这个协助包括充当水疗接待，零售销售，护理培训师以及任何水疗经理给以的工作。Be willing and enthusiastic in learning and conducting all spa treatments to all clients, regardless of facial, body, aesthetic, nail treatments or male or female guests. This position is constantly evolving and the Spa Supervisor should be fully conversant in every spa treatment conducted at Spa, and all products used. 积极学习护理疗程并为客人提供面部，身体，美甲等护理。这个职位要求理疗师主管需要全面了解所有护理的产品及流程。Answer all questions related to services performed and products used. 回答所有与服务和产品相关的问题。 Be on time for appointments and thoroughly review appointments after completing each service. 每次服务完成之后，察看预约纪录，确保根据预约时间准时为客人提供服务。 Report dysfunctional equipment to Spa Manager. 向水疗经理报告故障设备。 Work with the Spa management in the formulation of plans for projects and in other areas. 同水疗经理一起共同制定项目及其它领域计划。 Well versed in all aspects of the Spa's operations, i.e. business telephone, Guest relations, retail sales. 精通水疗运营：即业务电话使用、宾客关系、零售及水疗服务。 Assist in the operations of all spa departments as required: 如有需要，辅助所有水疗部门的运营工作，包括： . Spa. Fitness Centre. Locker rooms. Front desk/reception . Swimming pool. Sales and marketing Maintain thorough knowledge of competitors, including location, services offered, pricing. 掌握竞争对手的详细信息，包括位置、产品服务及价格。 Prepare and update service operations manuals. 准备、更新服务运营手册。 Conduct Colleague in-services on any accepted techniques or programs and demonstrate the proper use of equipment and products. 展示员工正在使用的公认技巧或计划，展示正确使用设备及产品的方法。 Tour potential Guests/Members as needed. 必要时带领潜在宾客/会员参观水疗。Attend weekly/monthly facility operations departmental communications meeting. 参加周、月度水疗部门运营交流会议。 Responsibility for revenue maximization and cost control within the Wellness Centre, by ensuring effective scheduling of therapists, receptionists, treatment reservations, retail sales opportunities, repeat bookings, fitness classes, and working in conjunction with the Spa Management to achieve all financial targets set for Wellness Center. 通过分析每日预订、未来预订并与相应的水疗经理、主管及协调员共同制定计划，实现养生中心的收入最大化。

岗位职责1、负责部门制度的建立、修订等行政工作。2、敏锐的商业触觉，和合作伙伴建立长期稳定的合作关系。3、负责SPA团队的管理，建设团队文化。4、负责店内各部门以及与外部的协调和管理。5、达成部门经营目标，制定行业拓展策略。岗位要求1、要求女性，SPA行业的经营管理工作经验。2、熟悉美容或相关产业业务，运营流程。3、有相关工作成功案例。5、极强的团队领导技巧和管理才能，良好的职业道德和敬业精神。

·         Demonstrates a commitment to personal guest service excellence.向客人展示优质个性化服务。·         Answers telephone inquiries promptly and professionally, and channel to appropriate person for assistance.迅速而专业答复电话咨询，并对需要人士提供协助。·         Greets guests and members in a friendly and efficient manner, escort them as required.以友好高效方式接待好客人和团队，并按要求陪同他们。·         Knowledgeable about all aspects of treatments and the facility, and in spa therapy.熟知水疗内部各种设施设备及操作方法。·         Provides information and literature about facility in person and via telephone.当面或电话向客人提供设备信息和文化。·         Possess knowledge about all aspect of Willow Stream treatments and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details.掌握蔚柳溪水疗和设施各方面的知识信息，以确保为客人提供精准信息，及完整详细地回应客人询问。·         Supervises operations of spa reception desk to ensure smooth service delivery, including guest service, procedures, accounting.监督SPA接待处的日常运作， 确保服务流程正常顺利，包括对客服务，程序和结算。·         Responsible for the efficient training of all Experience Coordinators in all aspects of job tasks, and to assist in the training and development of new hires and current personnel.负责对所有从业人才工作职能各方面的有效培训， 协助培训和发展新聘及现有人才。·         Assists in the administrations and implementations of staff training in all aspects of Spa’s operations; i.e. business telephone usage, guest relations, retail sales, spa services.在行政和装备上协助行人才在Spa业务各方面的培训;例如商务电话的使用，客户关系，零售销售，水疗服务。·         Ensures that attention to details is accurately maintained with each guest reservation and all guest requirements or issues are clearly stated to ensure smooth service delivery.确保关注的细节准确地包含了每一位客人预订的情况，并清楚地陈述所有客人的要求或问题，以确保顺利地传递服务。

1.在当地水疗行业树立高标准的形象；2.协助水疗中心经理创建必要的促销活动, 有效的管理水疗中心的淡旺季；3.协助水疗中心经理分析水疗消费群体，确保我们提供有针对性的促销活动；4.若水疗中心经理不在，与供应商或当地的分销商合作，为新产品开发和发布工作进行准备；5.协助水疗中心经理，与其他部门联合促销达到利益的最大化。Job Description 1.Build up high profile within the local spa industry;2.Assist Spa Manager to create necessary promotions to yield manage the Spa peaks and troughs;3.Assist Spa Manager analysing the Spa consumer, ensuring we have the appropriate promotions are on offer;4.Working with the supplier or local distributor for new product launch and press launches if Spa Manager not available;5.Assist Spa Manager to create cross promotions with other departments maximise the awareness of the Spa. 

岗位职责：1、负责店内制度的建立、修订等行政工作。2、敏锐的商业触觉，和合作伙伴建立长期稳定的合作关系。3、负责SPA团队的管理，建设团队文化。4、主要负责营运的服务和管理事务，如客服、行政、培训、销售。5、负责店内各部门以及与外部的协调和管理。6、达成部门经营目标，制定行业拓展策略。7、实施规范化管理，负责所属人员的考勤管理，检查所属人员的工作纪律情况并及时做出处理，合理调配服务员，安排人员班次，检查仪容仪表。8、检查下属规范化服务，检查所属区域的卫生及营业前的准备情况，保证为宾客提供干净、舒适、理想的洗浴环境。9、妥善处理客人投诉，善于收集客房信息，遇到重要客人做好迎送及服务工作。10、管理好所属区域的固定资产，定期做好盘点工作，记录更新营业情况，定时报备。11、组织员工参加各种培训，做好定期员工考核。任职要求：1、高中以上学历，SPA行业的经营管理工作经验。2、熟悉美容、桑拿、洗浴或相关产业业务，运营流程。3、有相关工作成功案例。4、对市场及产品有着丰富的知识。5、极强的团队领导技巧和管理才能，良好的职业道德和敬业精神。

岗位职责1、协助经理完成工作计划，负责当班员工的考勤；3、负责检查本班员工的仪表，服务质量及工作情况，抓好员工纪律，端正服务态度；4、掌握当班出勤情况，合理安排技师出勤，维护日常秩序，做好安全保卫工作；5、班前、后检查水、电、空调节能情况，做好安全、节能工作，发现问题及时解决，重大问题及时上报；6、落实每日卫生工作计划，保持室内、外清洁整齐，物品用具归位。岗位要求1、高中学历，1年以上水疗管理经验；2、熟悉水疗服务项目和标准；3、具有组织，指挥，计划、控制和协调能力。如有意者，可直接到我司面试（带上身份证原件）。

岗位职责1.负责会员管理、疗程和会员卡的销售，每月按规定指标完成一定数量的营业额；2.新老顾客的接待跟进工作；3.顾客问题的咨询；4.安排理疗师服务；5.顾客档案管理；6.定期进行客户电话拜访；7.接受或进行业务培训备注：此岗位代为广东省河源市汇景希尔顿逸林酒店SPA招聘。岗位要求1.高中以上学历，形象良好；2.具有良好的服务意识。

岗位职责：1.按标准时常检查测试理疗师的理疗程序。2.为客人解释按摩/护理程序；预见客户的需要，努力达到并超越客人的需求。3.紧跟水疗行业的流行趋势，着眼于完善现有的理疗及服务；保证运营流程符合酒店服务标准。4.给予合理化的SPA套餐销售建议；具备很好的处理问题的技巧，同时具备同时处理多个任务的能力。岗位要求：1.良好的心理承受能力，积极的工作态度，有相关工作经验者优先。2.形象气质佳，工作踏实认真，吃苦耐劳。

Supervises operations of spa reception desk to ensure smooth service delivery, including guest service, procedures, accounting.监督SPA接待处的日常运作， 确保服务流程正常顺利，包括对客服务，程序和结算。Coordinates sales activities when needed.根据需要协调促销活动。Provides administrative support to spa departments as needed, ensuring all records are accurate.根据需要为SPA部门提供行政支持，确保所有记录正确无误。Responsible for the efficient training of all Experience Coordinators in all aspects of job tasks, and to assist in the training and development of new hires and current personnel.负责对所有从业人才工作职能各方面的有效培训， 协助培训和发展新聘及现有人才。Assists in the administrations and implementations of talent training in all aspects of Spa’s operations; i.e. business telephone usage, guest relations, retail sales, spa services.在Spa业务的各个方面提供行政和人员培训；例如商务电话的使用，客户关系，零售销售，水疗服务。Ensures that attention to details is accurately maintained with each guest reservation and all guest requirements or issues are clearly stated to ensure smooth service delivery.确保关注的细节准确地包含了每一位客人预订的情况，并清楚地陈述所有客人的要求或问题，以确保顺利地传递服务。Controls entry into all areas of facility by restricting all unauthorized individuals.严格监督所有未经授权的个人进入设施区域。Thoroughly understands and adheres to proper credit, and cash-handling policies and procedures.全面了解并遵守正确信贷、现金流程制度和程序。Ensures guests and members satisfaction at all times by ensuring that safety and service is always the spa’s first priority.通过确保安全和服务一直是SPA的首要任务，来确保客人和会员始终的满意度。Ensures the facility is in peak condition at all times (operations and cleanliness).确保所有时刻设施都是最佳状态（包含运转和卫生方面）。Follows Occupational Health and Safety regulations.遵循职业健康和安全条例。Reports suspicious people, behavior, and vehicles to Hotels Security.向酒店保安部报告可疑的人、行为和车辆。Ensures adherence to hotel’s Code of Ethics.确保遵守酒店的道德准则。

岗位职责/Job Responsibilities-  负责水疗的正常运营；   Responsible for the operation of SPA;-  管理员工培训和发展；   Implement colleagues training and development;-  给予所管辖的员工以不断的建议和支持；   Provide ongoing advice, support and certification to colleagues under your supervision;-  通过记录客人的评论并以此为实践，不断地寻找机会发展对客服务。   Seek opportunities to continually improve guest service.岗位要求/Job Requirements-  2年以上同等岗位品牌酒店工作经验。    Minimum 2 years working experience with same position in Brand Hotel.-  熟练使用微软办公软件和前台系统。    Proficient in the use of Microsoft Office and Front Office System.-  具有解决问题和组织能力。    Problem solving and organizational abilities.-  温馨提示：投递简历时请务必附上近期证件照。   Kindly remind: Please attached your latest photo on your CV when you apply for us.

岗位职责1.负责部门制度的建立、修订等行政工作。2.敏锐的商业触觉，和合作伙伴建立长期稳定的合作关系。3.负责SPA团队的管理，建设团队文化。4.负责店内各部门以及与外部的协调和管理。5.达成部门经营目标，制定行业拓展策略。岗位要求1.要求女性，18-28岁，形象气质佳，大专以上学历，2年以上SPA行业的经营管理工作经验。2.熟悉美容或相关产业业务，运营流程。3.有相关工作成功案例。5.极强的团队领导技巧和管理才能，良好的职业道德和敬业精神。

KEY DUTIES AND RESPONSIBILITIES主要工作职责 1. Assist the managerin ensuring, administering and checking the day-to-day sales, operations of theSpa, Fitness & Pool area帮助水疗经理确保、执行、检查各区域每日销售和运营状况。2. Ensure, administer and checkemployee’sday to day working & brand standards as well as their performance检查员工每日工作表现，确保其达到公司及品牌标准3. Ensure employee’s service standard& skills are in accordance to the standards set by the spa & fitness department确保每位员工的服务标准符合水疗和健身中心的标准。4. Ensure there are sufficient stationerysupplies, guests supplies & amenities确保有充足的办公用品，客用品。5. Stock control andinventory监管仓库和库存。6. To liaisewith suppliers, contractors & other department regarding day to dayoperation issues为解决日常问题，与供应商、相关部门保持联系。7. To check and ensure all daily towels, lockerkeys, engineering, housekeeping and operations checklist are smooth and anyproblems must be reported to the manager检查日用毛巾、更衣柜钥匙、工程问题、家政问题和运营工作清单等，如有问题，及时上报经理。8. Ensure the hygiene and cleanliness of the spa & fitness and pool area is maintain up tothe standards set by the Spa Manager确保水疗、健身中心及泳池的卫生情况能维持在水疗经理所设置的标准内。9. Ensure, administer and check all operatingequipment in the spa, fitness center andpool area isworking properly, cleaned and kept safely by our team members and to inform theengineering department when repairs needed.检查水疗区域所有的运营设备是否正常工作，整洁干净，运行安全，如有维修问题请通知工程部。10. Apart from all these duties andresponsibilities you are to resolve all complaints from guests as well asmatters pertaining to the spa & fitness.处理与水疗相关的客人投诉。11. To carry out instructions given by themanager执行水疗经理布置的任务。12. Assist the manager in conducting monthlytraining with each department pertaining to service standards, knowledge &skills协助水疗经理，对每个部门进行服务标准、知识和技术的月度培训13. Assist the manager in conducting monthlytheory & practical test pertaining to service standards, knowledge &skills协助水疗经理，对服务标准、知识和技术进行月度理论和操作的测试。14. Assist the manager in planning and organizingactivities and positive reinforcement work attitude to every department staff协助水疗经理计划和组织活动，以增进对每个部门员工正面工作态度。15. Must maintain ahigh level of discipline, morale and all brand standard必须将工作准则、道德、品牌标准维持在较高水平。Qualifications:1.Minimum 3 years in luxury spa and 1 year at the same position.至少三年同奢华品牌水疗工作经验，至少一年同岗位工作经验。2.Spa knowledge and skills掌握Spa相关知识与手法3.Proficiency in Word& Excel熟练掌握Word和Excel等基本计算机技能4.Knowledge of Spa suppliers       水疗供应商知识       5.Knowledge of the maintenance, safe, and efficient operations of the Spa       了解水疗中心的维护、安全和高效运行       6.Knowledge of local rules and regulations that concern catering Spa      了解与Spa相关的当地法规       

JOB SUMMARY岗位综述 1.Follow cash handling and banking procedures, keep cash security procedures.按照现金的处理和存放程序，执行现金安全制度。2.To possess a thorough knowledge of all SPA promotions and communicational activities.透彻掌握所有水疗促销活动和传播活动的相关内容。3.To be well versed with products and concepts of all SPA related areas of the hotel.精通酒店所有水疗相关领域的产品和理念。4.To have a complete knowledge and abide by the company policy and procedures.了解并遵守酒店的政策和程序。5.Responsible for the work handover.负责做好上下班交接工作。6.Ensure that all staff working within the SPA are neat, in the correct attire and ready to perform their utmost at all times.确保任何时候，水疗区域干净整洁并且员工热情饱满。7.To introduce all activities and facilities of the Wellness to its patrons.介绍所养生区域的所有活动和养生设施给客人。8.Complete other work according to the requirements of SPA Supervisor.按照水疗主管要求完成其它工作。 JOB REQUIREMENT 岗位要求1.Basic in the use of Microsoft office and System.基础应用电脑办公软件和系统。2.Good Chinese communication skills.良好的中文沟通能力。 EDUCATION REQUIREMENT 教育及学历要求High Technical School高中以上

岗位职责1.负责部门制度的建立、修订等行政工作。2.敏锐的商业触觉，和合作伙伴建立长期稳定的合作关系。3.负责SPA团队的管理，建设团队文化。4.负责店内各部门以及与外部的协调和管理。5.达成部门经营目标，制定行业拓展策略。岗位要求1.要求女性，18-35岁，形象气质佳，大专以上学历，2年以上SPA行业的经营管理工作经验。2.熟悉美容或相关产业业务，运营流程。3.有相关工作成功案例。5.极强的团队领导技巧和管理才能，良好的职业道德和敬业精神。

岗位职责1.进行日常客源维护，配合部门上级提出合理化建议；2.协助上级完成工作计划，负责当班员工的考勤；3.负责检查员工的仪表，服务质量及工作情况，抓好员工纪律，端正服务态度；4.掌握当班出勤情况，合理安排技师出勤，维护日常秩序，做好安全保卫工作；5.班前、后检查水、电、空调节能情况，做好安全、节能工作，发现问题及时解决，重大问题及时上报；6.落实每日卫生工作计划，保持室内、外清洁整齐，物品用具归位。岗位要求1.大专以上学历，2年以上水疗管理经验；2.具有水疗管理、卫生消毒与安全救护知识；3.熟悉水疗服务项目和标准；4.具有组织，指挥，计划、控制和协调能力。

Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。Problem solving, reasoning, motivating, organizational and training abilities.具有解决问题，推理，号召，组织和培训能力Good writing skills具有良好的写作技能Leadership Skills具有领导能力2 years related experience, including supervisory experience, or an equivalent combination of education and experience2年相关工作经历，包括管理经验，或与此相当的教育和相关工作经验结合的背景。Good practical, operational and adequate administrative skills良好的实际运营和行政管理能力

工作职责：1.做好本区域服务质量及卫生的督导工作；2.负责处理客人投诉、维护客人；3.负责妥善处理各种突发事件，准确按时做好各种消耗汇总及二级库库存汇总；4.负责员工的考勤工作及部门培训工作。任职要求：1.中专以上学历，年龄23-32岁，有2年以上相关工作经验；2.工作认真负责任，有良好的的沟通能力；3.能独立处理突发事情能力，有良好的团队精神。

岗位职责1、负责部门制度的建立、修订等行政工作。2、敏锐的商业触觉，和合作伙伴建立长期稳定的合作关系。3、负责SPA团队的管理，建设团队文化。4、负责店内各部门以及与外部的协调和管理。5、达成部门经营目标，制定行业拓展策略。岗位要求1、形象气质佳，大专及以上学历，3年以上SPA行业的经营管理工作经验。2、熟悉美容或相关产业业务，运营流程。3、有相关工作成功案例。5、极强的团队领导技巧和管理才能，良好的职业道德和敬业精神。