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薪资: 5千-7千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

岗位职责/Job Responsibilities-  确保所有客房按酒店标准清洁,同时保证客人最大程度的满意。   To ensure the cleanliness of guestrooms, and ensure maximum guest satisfaction, adhering to the standard required by our hotel.-  巡视并有责任负责楼层检查,确保客房清洁度达到酒店规定标准。   Patrol and be responsible for floor and inspect ensure guestroom cleanliness up to the standard set up by the hotel.-  管理客房服务员并检查客房及服务区域的卫生。   To supervise colleagues and inspect guest rooms and surround service areas.-  检查所有客房,重要客人的房间以及重要客人的到达,以及常住客人的房间卫生。   To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.-  采用正确的方式处理客人的要求和投诉,必要时向上级报告客人的意见和批评。   To attend to guest requests and complaints. Takes corrective action and report on adverse guest comment as and when required.-  记录日常所有的活动,例如客人的投诉和喜好等。   To document all daily activities and events such as guest complaints and habits in the logbook.岗位要求/Job Requirements-  3年以上五星级酒店相关工作经验。   Previous similar experience in 5-star hotel over 3 years.-  良好的管理能力及沟通能力。   Good communication and Management.-  良好的中英文口语和书面交流能力。   Excellent command of both spoken and written English and Mandarin.-  具有解决问题和组织能力。   Problem solving and organizational abilities.-  温馨提示:投递简历时请务必附上近期证件照。   Kindly remind: Please attached your latest photo on your CV when you apply for us.

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