Meet with managers, department and division headsto discuss training needs. Develop learning strategies and plans withmanagement based upon deficiencies identified in a needs assessment. Design,develop, and produce training materials (e.g., facilitator/participantworkbooks, manuals, brochures, job aids, posters). Prepare for training classes(e.g., materials, setup classes, breakdown classes). Design and createinteractive training in various formats. Conduct stand-up training to groups ofemployees. Monitor and ensure departments are attending trainings.
和各部门经理/总监沟通讨论部门培训需要，和部门一起根据培训需求确定培训策略及培训计划，设计、发展和建立培训材料（包括培训师/培训参加人员材料、手册、培训指南、海报等），准备培训课程（比如材料准备、培训教室设置、培训安排等）。设计及创造互动多样培训方式，给员工进行培训，监督并确保部门员工参加培训。
Assist management in training, scheduling,evaluating, counseling and motivating and coaching employees. Follow allcompany and safety and security policies and procedures; report accidents,injuries, and unsafe work conditions to manager. Maintain confidentiality ofproprietary information. Welcome and acknowledge all guests according tocompany standards. Speak with others using clear and professional language;answer telephones using appropriate etiquette. Develop and maintain positiveworking relationships with others; support team to reach common goals; listenand respond appropriately to the concerns of other employees. Enter and locatework-related information using computers and/or point of sale systems. Performother reasonable job duties as requested by Supervisors.
协助培训，评估，咨询，激励和指导员工；遵守公司所有的安全政策和程序；向经理报告事故，工伤，和不安全的工作条件；维护专有信息的保密性；根据公司标准欢迎和感谢所有的客人；用专业清晰的语言与他人交谈；接听电话使用恰当的礼仪。与他人发展并保持良好的工作关系；支持团队达成共同目标；及时回应员工的相关需求；正确及合理使用电脑相关系统；完成主管要求的其他工作。
·Follow property specific procedures for handling emergency situations(e.g., evacuations, medical emergencies, natural disasters).
按照具体程序处理紧急情况（例如，撤离，紧急医疗事故，自然灾害）。
· Maintain confidentiality of proprietary materials and information.
维护管理专有资料和信息的保密性。
· Talk with and listen to other employees to effectively exchangeinformation.
和员工有效沟通并倾听和分享信息。
· Speak to guests and co-workers using clear, appropriate and professionallanguage.
使用清晰，恰当和专业的用语与客人和同事谈话。
·Assists Management协助管理
· Ensure that hourly employees are trained on company culture, job roles,responsibilities, and technical and service aspects of the job.
确保每位员工都接受了酒店文化，岗位职责及与工作相关的技术和服务培训。
· Serve as hourly employees' first point of contact as part of the OpenDoor Policy process.
公平对待每一位员工并实施开放政策
· Assist Learning Manager for learning classes, Learning records andlearning reports
协助培训经理有关其它培训课程、培训记录及培训报表的工作
Working withothers 与他人共事
· Support all co-workers and treat them with dignity and respect.
支持并尊重同事
· Handle sensitive issues with employees and/or guests with tact, respect,diplomacy, and confidentiality.
按照尊重，灵活的处事方式及保密性的原则处理员工和客人的敏感问题。
· Actively listen to and consider the concerns of other employees,responding appropriately and effectively.
积极听取并考虑员工的想法并恰当和有效的做出回复。
· Develop and maintain positive and productive working relationships withother employees and departments.
与其他员工和部门保持和发展积极并且高效的工作关系。
· Partner with and assist others to promote an environment of teamwork andachieve common goals.
协助并与他人一起促进团队合作以实现共同目标。
Physical Tasks 个人任务
· Meet with department manager/division heads to develop and createEnglish training classes base on departments needs
和部门经理/部门总监沟通，根据部门需要发展和创建英语培训课程
· Enter and locate work-related information using computers and/or pointof sale systems.
正确及合理使用电脑相关系统；；完成主管要求的其他工作。
· Move, lift, carry, push, pull, and place objects weighing less than orequal to 10 pounds without assistance.
能够独立移动，升降，推，拉，和携带小于或等于10磅重量的物品
Hiring - NewEmployees聘用新员工
· Ensure company grooming standards are communicated effectively to allnew employees.确保有效地与每位新员工沟通酒店仪容仪表的标准
· Assist with orientation of new employees.
协助新员工入职培训
· Ensure departments have adequate supply of Certified New Hire Trainingmaterials for new hires.
确保新员工培训的材料有足够库存
· Assist to conduct new hire orientation training including completing allnew hire paperwork.协助新员工培训及新员工填写相关材料
Training –Development培训-发展
· Assist with design and development of training programs, (includinglesson plans and training methods) following company training philosophy andstandards)
根据酒店培训理念及标准协助设计及发展培训计划（包括课程计划及培训方法）
· Design and develop training programs (including lesson plans andtraining methods) in accordance with company philosophy and standards.
根据酒店培训理念及标准设计及发展培训计划（包括课程计划及培训方法）
· Order and manage inventory of training materials and supplies.
采购及管理培训材料存货
· Prepare for training classes (e.g., materials, setup classes, breakdownclasses).
准备培训课程（比如材料、布置培训室、课程安排等）
· Design and create interactive training in various formats.
设计及创造各种互动培训方式
· Design, develop, and produce training materials (e.g.,facilitator/participant workbooks, manuals, brochures, job aids, posters).
设计、发展及建立培训材料（比如培训师/参加课程人员材料、手册、辅导材料、海报等）
· Develop training aids and multi-media tools to present trainingmaterial.
准备培训辅助材料及多功能媒体工具进行培训
Administration 行政
· Maintain confidentiality and security of employee and property records,files, and information.
维护员工和财产记录，文件及信息的机密性和安全性。
· Ensure accurate maintenance of all employee records and files (e.g.,training attendance record, training report, etc).
确保所有员工记录和文档的正确性（如培训签到表、培训报表等）
Human ResourcesPrograms人力资源活动
· Assist in logistics, administration, and scheduling of annual employeesurveys.
协助后勤及行政事宜，并安排年度员工调查。
· Actively forwarding and sharing social media information of hotel, includingWeChat , Weibo and so on.
积极转发和分享酒店社交媒体的内容，包括微信微博等。
