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列表 明细
薪资: 4千-5千 经验:3年以上 企业类型:国内高端酒店/5星级
地区:天津-武清区 食宿:提供住

岗位职责1.对员工考勤、考绩,根据他们工作表现的好坏,进行表扬或批评。2.掌握所辖客房的状况。3.检查客房部的设施和管理,抽查本部门工作质量及工作效率。4.负责对部门的工作策划,督导,与本部门的财政预算。5.熟悉部门的运作情况,处理每天的事务,发现问题及时进行指导。6.留意宾客动态,处理一般性的宾客投诉,有重大事故时须向部门经理报告。岗位要求1.中专毕业学历或同等文化程度。2.有较强的英语会话能力和一定的组织能力及协调能力。3.从事楼层主管工作3年以上。4.熟悉客房管理专业知识、熟练运用电脑。

薪资: 5千-6千 经验:3年以上 企业类型:全服务中档酒店/4星级
地区:天津-西青区 食宿:提供食宿

• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.    直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。• Provides functional assistance and direction to all departments.  向所有部门提供功能性支持和指导。• Cooperates, coordinates and communicates with other hotel departments as required.  按需要与酒店其它部门进行合作、协调和沟通。• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel  对各种状况做出反应,以确保来宾被及时的礼貌接待并得到充分的注意和重视。• Responds to guest needs and resolves related problems  就客人的需求做出反应并解决相关问题。• Supervises and directs Reception and Reservations personnel.  对接待部和预订部工作人员进行监督和指导。• Supports and assists Front Office personnel and all departments at peak periods.   在高峰期向前厅部工作人员和其它所有部门提供支持和协助。• Ensures VIPs and priority club guests receive special attention  保证贵宾和优悦会会员受到特别关照。• Inspects front of house and back of house regularly for cleanliness.  定期检查一线各部门和二线各部门的清洁状况。• Assists Guest Relations in greeting, rooming, and sending off VIP guests.  协助客户关系部门迎接贵宾,为其安排房间并在其离店时送行。• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.  监督员工的行为、制服穿着、卫生和外表形象。• Provides input for Front Office meetings.  为前厅部会议提供信息 。• Promotes inter-hotel sales and in-house facilities.  促进店际销售及推销酒店内的设施。• Checks billing instructions and monitors guest credit  检查结帐说明并监督客人信用情况。• Analyses and approves discounts and rebates.  分析和批准打折相关事宜。• Analyses the rate variance report to ensure rooms revenue control  分析房价差异报告以保证控制客房收入。• Takes action with the Property Management Systems (PMS) in emergency situation.  在紧急情况下使用酒店管理系统(PMS)。• Fully conversant with all hotel emergency procedures.  熟知酒店紧急情况所有处理程序。• Ensures front line staff complies with FIT marketing techniques and maximize sales.  确保一线员工遵从散客市场技巧并最大化的进行销售。• Works with Superior and Human Resources on manpower planning and management needs  与上级领导和人力资源部一起进行人力规划和管理需求。• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.   与上级领导和财务总监一起编制和管理部门预算。• Provides functional assistance and direction to all departments.  向所有部门提供功能性支持和指导。• Cooperates, coordinates and communicates with other hotel departments as required.  按需要与酒店其它部门进行合作、协调和沟通。• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel  对各种状况做出反应,以确保来宾被及时的礼貌接待并得到充分的注意和重视。• Responds to guest needs and resolves related problems  就客人的需求做出反应并解决相关问题。• Supervises and directs Reception and Reservations personnel.  对接待部和预订部工作人员进行监督和指导。• Supports and assists Front Office personnel and all departments at peak periods.   在高峰期向前厅部工作人员和其它所有部门提供支持和协助。• Ensures VIPs and priority club guests receive special attention  保证贵宾和优悦会会员受到特别关照。• Inspects front of house and back of house regularly for cleanliness.  定期检查一线各部门和二线各部门的清洁状况。• Assists Guest Relations in greeting, rooming, and sending off VIP guests.  协助客户关系部门迎接贵宾,为其安排房间并在其离店时送行。• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.  监督员工的行为、制服穿着、卫生和外表形象。• Provides input for Front Office meetings.  为前厅部会议提供信息 。• Promotes inter-hotel sales and in-house facilities.  促进店际销售及推销酒店内的设施。• Checks billing instructions and monitors guest credit  检查结帐说明并监督客人信用情况。• Analyses and approves discounts and rebates.  分析和批准打折相关事宜。• Analyses the rate variance report to ensure rooms revenue control  分析房价差异报告以保证控制客房收入。• Takes action with the Property Management Systems (PMS) in emergency situation.  在紧急情况下使用酒店管理系统(PMS)。• Fully conversant with all hotel emergency procedures.  熟知酒店紧急情况所有处理程序。• Ensures front line staff complies with FIT marketing techniques and maximize sales.  确保一线员工遵从散客市场技巧并最大化的进行销售。• Works with Superior and Human Resources on manpower planning and management needs  与上级领导和人力资源部一起进行人力规划和管理需求。• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.   与上级领导和财务总监一起编制和管理部门预算。

薪资: 3千-4千 经验:2年以上 企业类型:全服务中档酒店/4星级
地区:天津-西青区

• Directs, supervises and coordinates the activities in Guest Service center department• 指导、监督和协调宾客服务中心活动• Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services• 开发和应用相关程序,适当处理进出酒店的电话、传真以及设备和电话线租用及其它电信服务• Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.• 调查关于电信服务部及话务员和技术人员的投诉并采取相应措施 • Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions• 制订工作计划以实现目标,定期将实际成绩与所定目标进行对比,并采取必要的纠正措施• Establishes and maintains effective employee relations• 与员工建立并保持良好的工作关系• Organizes and conducts regular meeting for all Telecommunication staff to facilitate communication and a smooth operation• 组织和召开由所有电信部工作人员参加的会议,以加强交流和保证业务的顺利进行• Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly• 对所有设备、软件、硬件进行管理和监测,并确保其安装和运转良好• Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed• 确保所有电信设备的维护均得到有效外包,并对其实施预防性维护 • Maintains up to date list of all telecommunication equipment• 更新列有所有电信设备的清单• Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report• 监测程控交换机,语音邮件,通信呼叫统计软件的运转情况,并將设备运转报告的登記在日志上• Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager• 就软件出现的问题进行调查,并向供应商提交报告,与酒店系统部经理协调界面问题的解决• Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards• 保持适当记录,以处理酒店计费系统中的电话,并按照品牌最低标准保持客房情况记录• Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses• 保管用户文件、程控交换机系统报告、电话清单、租赁线路的编号方案租赁合同、维护工作外包合同和当地执照• Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel. • 进行程控交换机数据库编程以及常规服务变更,以控制所有酒店内所有电话机的服务等级• Prepares and controls departmental budgeted• 准备并控制部门预算• To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies • 参加由外单位组织的电信研讨会、产品知识讲座和演示。• Performs related duties and special projects as assigned• 完成被分派的相关工作任务和特殊项目• Conducts shift briefings to ensure hotel activities and operational requirements are known • 进行交接班说明工作,确定了解酒店活动和运营要求• Prepares efficient work schedule for Telephone staff, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration• 在考虑酒店入住情况和预测以及大规模的团组活动的前提下,为电话服务部员工准备高效的工作计划,安排节日和假日• Works with Superior and Human Resources on manpower planning and management needs• 与上级领导和人力资源部一起进行人力规划和管理需求。• Works with Superior and Director of Finance in the preparation and management of the Department’s budget. • 与上级领导和财务总监一起编制和管理部门预算。

薪资: 2千-3千 经验:不限 企业类型:全服务中档酒店/4星级
地区:天津-西青区

 • Provide prompt, efficient and courteous services to guests, members and visitors向客人、会员和来访者提供及时、高效和礼貌的服务。• Maintain Health Club facilities according to set standards of order and cleanliness按照既定次序和清洁标准来维护健身俱乐部设施。• Report repairs and maintenance problems to supervisor向主管汇报维修和保养问题。• Familiarize yourself with facilities, activities, equipment, services and other pertinent information in order to provide guest with accurate information熟悉酒店的设施、活动、设备、服务和其它相关情况,以便向客人提供准确信息。• Be knowledgeable about all hotel facilities in order to promote and sell them to guests熟知酒店所有设施,以便向客人进行推销。• Ensure guests amenities, towels, linen and other guests needs have ample supply确保充分供应客人的用品、毛巾、布草等。• Follow hotel procedures in relation to pool towel issue and retrieval遵守酒店关于泳池毛巾的发放和回收的工作程序。• Liaise with inter-facing departments such as Laundry, Housekeeping and Engineering to provide great service与关联部门,如洗衣房、客房部和工程部进行沟通,以向客人提供上乘服务。• Conduct activities and services for guest, members and registered children while giving proper instruction and safety reminders为客人、会员和已登记的儿童开展活动与服务,对其做相关说明并提醒其注意安全。• Abide by rules and regulations and policies and procedures of hotel遵守酒店的各项规章制度、政策和工作程序。• Apply correct charges to guests and visitors where applicable for use of pool, spa and gym, and post to room bill in accordance with procedure  就游泳池、Spa和体育馆的使用向客人和来访者正确收费,并按照工作程序将费用计入房间帐单。• Attend scheduled training 参加排定的培训活动。• Adhere to specified hygiene and personal appearance standards遵守规定的卫生和个人仪容标准。• Ensure only qualified persons such as in-house guests, members and guests who paid the entrance fee are allowed to use确保只允许符合资格的人员使用相关设施,如住店客人、会员和交付入场费的客人。

薪资: 2千-3千 经验:不限 企业类型:全服务中档酒店/4星级
地区:天津-西青区

岗位职责1.具有高度的安全意识和责任感,对会员安全负责。2.做好游泳者的安全管理。3.密切注意池内情况,对于各种异常情况,果断迅速的采取有效求助措施。4.定期进行业务技术学习,相互交流经验,不断提高业务水平。岗位要求1.熟悉游泳池,沙滩吧服务知识,掌握游泳和救生急救技术,懂得游泳卫生消毒知识;2.有救生员证书

薪资: 3千-4千 经验:2年以上 企业类型:全服务中档酒店/4星级
地区:天津-西青区

 • In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known 在经理缺席时主持交接班说明会,确保员工了解酒店的活动和运营的要求。• Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up在自己当班期间尽可能解决所有的投诉,并在工作日志中记录所有投诉以便进一步跟进的工作。• Supervise cash handling and banking procedures监督现金的处理和存放程序。• Prepare daily banking and cash flow reports编制每日存款和流动资金报告。• Establish and instruct staff in cash security procedures制定并指导员工执行现金安全制度。• Deal with irregular payments处理异常的付款情况。• Supervise the maintenance of service equipment监督服务设备的维护保养。• Monitor standards of guest facilities and services监督客用设施和服务的标准。• Control stock and monitor security procedures控制存货和监督保安成序。• Assist with menu and wine list creation协助菜单和酒水单的设计工作。• Supervise functions监督各项职能。• Supervise outlet service监督餐厅的服务。• Works with Superior on manpower planning and management needs和上级领导一起进行人力规划和管理需求。• Works with Superior in the preparation and management of the Department’s budget和上级领导一起编制和管理部门预算。

薪资: 2千-3千 经验:不限 企业类型:全服务中档酒店/4星级
地区:天津-西青区

 • Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures按照部门的规范和程序提供高标准的餐饮服务。• Communicates to his/her superior any difficulties, guest comments and other relevant information        与上级领导交流有关疑难,客人意见和其它相关信息。• Establishes and maintains effective employee working relationships     与员工建立并保持良好的工作关系。• Attends and participates in daily briefings and other meetings as scheduled      参加和参与每日的例会和其它计划好的会议。• Attends and participates in training sessions as scheduled      参加和参与计划好的培训课程。• Prepares for service by ensuring:      确保部门的以下各项工作就绪为客人提供服务:o Grooming is impeccable and in accordance with ICHG personal presentation standards  遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔o Outlet equipment is clean 设备干净o Equipment is sorted and stored 设备分类且存放好o Glassware is polished  玻璃器皿擦亮 o Flatware is polished  擦亮餐具o China is clean  清洁瓷器o Waiter stations are prepared 准备好服务台o Cutlery is placed for buffet and table service 摆放好自助餐桌上的餐具o Tables are set 摆设好餐台o Reservations are read and familiarized 阅读并熟悉预订o Special occasions are ready 准备好特别活动o Music is on 放音乐o Lighting is on 开灯o Outlet is ready for service and guest comfort 酒吧准备就绪为客人提供舒适的服务。• Carries out effective service by ensuring:高效的提供服务:o Guests are greeted and seated 迎宾并安排客人就坐o Daily specials are explained and upsold 说明并推销每日特价o Food orders are processed accurately 准确的下餐单o Trays and tray jacks are effectively used 有效的利用托盘和托盘架 o Food orders are taken quickly 快速的为客人写餐单o Payment methods are handled accurately 确的处理付款方法o Working areas are cleaned and re-set quickly 快速的清洁工作区和重新布置o Bar is clean 清洁的酒吧o Used ashtrays are regularly cleaned 定时清理用过的烟灰缸o Guests are conversed with in relation to the food and beverage products 与客人谈论有关的餐饮产品• Carries out effective beverage service by ensuring:      通过确保以下内容高效的提供饮品服务:o Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations 遵守酒精饮料服务归定,推销饮料并定时为客人续酒。o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine 与客人谈论葡萄酒,建意葡萄酒的品种和风格,写单和为客人送酒o Promoting and selling cocktails to guests 向客人推销鸡尾酒o Making and presenting cocktails 调配和装饰鸡尾酒o Coffee and tea is served hot and in accordance with standard 按规范提供热的咖啡和茶• Take appropriate action to resolve guest complaints      正确处理客人的投诉。• Food and beverage stock is stored in relation to hotel procedures按照酒店的规定存储餐饮存货。• Performs related duties and special projects as assigned      承担相关的职责和安排的特别项目。

薪资: 5千-6千 经验:3年以上 企业类型:全服务中档酒店/4星级
地区:天津-西青区

 • Oversees the preparation of kitchen equipment for use管理厨房设备使用前的准备工作。• Manage the receiving and storage of kitchen goods负责接收和存储厨房物品的管理工作。• Oversees the cleaning and storage of kitchen equipment监督厨房设备的清洁和存放。• Oversee the cleaning of the premises监督厨房的清洁工作。• Oversee the removal of waste管理废品的清除。• Oversee the handling of kitchen linen管理厨房布巾的处理工作。• Maintains a hygienic kitchen保持厨房的卫生。• Cleans the kitchen and equipment清洁厨房和设备。• Maintains high levels of personal hygiene for self and enforces hygiene standards for team 保持高度的个人卫生并在小组中执行卫生标准。• Manages all functions of the Stewarding operation to achieve the optimum departmental costs管理管事部的各项职责,使部门成本控制到最低。• Manages all functions of the Stewarding operation to achieve the optimum quality level of sanitation管理管事部的各方面职责,使满意度达到最高水平。• Controls and analyzes, on an on-going basis, the level of the following:持续行的控制和分析以下各方面:o Costs成本o Breakage破损量o Quality of support provided to other sections为其它部门提供我支持工作的质量o Condition and cleanliness of facilities and equipment设施设备的状况和清洁度o Guest satisfaction宾客满意度• Establishes and maintains effective employee and inter-departmental working relationships与员工和酒店其它部门建立并保持积极的工作关系。• Assists the Director of Food and Beverage and the Executive Chef in developing training plans, develops training material in accordance with ICHG guidelines and implements training plans for the Stewarding employees and other Food and Beverage employees. 协助餐饮总监和行政总厨制定培训方案,按照洲际酒店集团的纲要制定培训材料,为管事部员工和餐饮部其它员工执行培训。• Conducts daily briefings and other meetings as needed to obtain optimal results必要时主持每体例会和其它会议,获得最佳的效果。• Handles administrative works and keeps up-dated files on the following Stewarding matters:处理行政工作,并更新与以下管事部相关事宜的文件。o Finance财务o Standards标准o Training培训o Outlets餐厅o Meetings会议o Miscellaneous其它• Assists the Director of Food and Beverage and the Executive Chef in settings Stewarding goals and developing strategies, procedures and policies       协助餐饮总监和行政总厨设定管事部的目标和制定策略,程序和规定。• Determines the minimum and maximum stocks and controls the par-stocks of all material and equipment      确定库存的最多和最少量,控制所有材料和设备的标准存货量。• Liaise with the Purchasing Manager and suppliers for any purchase needed for the stewarding operation      联络采购经理和供应商有关管事部运营所需的采购物品。• Conducts inventories in coordination with employees of the accounting division      配合会计部门员工进行盘点库存。• Liaise with employees of the Engineering Division to schedule preventive maintenance and repairs       联系工程部员工安排预防性的维护维修。• Monitors local competitors and compare their operation with his operation监测本地竞争对手,与他们的运营进行比较。• Keeps aware of trends, systems, practices and equipment in food and beverage through trade literature, hotel show and site visits不断通过贸易宣传品,酒店展和现场参观了解餐饮的趋势,系统,操作和设备。• Works with Executive Chef in manpower planning and management needs和行政总厨一起进行人力规划和管理需求。• Works with Executive Chef in the preparation and management of the Department’s budget和行政总厨一起编制和管理部门预算。

薪资: 5千-6千 经验:2年以上 企业类型:全服务中档酒店/4星级
地区:天津-西青区

 • Monitors competitors activities and assists in marketing intelligence 监督竞争对手的活动并协助监察市场动态。• Refers sales leads to appropriate personnel within the InterContinental Hotels Group在洲际酒店集团的范围内将销售线索提供给适合的人员。• Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business根据在销售策略中既定目标,向新的、现有的、有可能的客户进行销售,并与其谈判商定最适合的价格以争取最大的利润。• Services existing business through management of account bases通过客户管理,向现有的客户提供服务。• Sell all facets of the hotel销售酒店的所有设施。• Manage the corporate head office and the preferred hotel history for that company管理公司总部档案和了解公司优先使用的酒店记录。• Develop and maintain a regular pattern of sales calls, meeting with principals of target market 设立和保持定期的销售拜访模式,与目标市场的主要人物会面。• Provides direction on, and conducts market research and analysis指导和进行市场调研和分析。• Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business根据酒店的营业需要,与业务联系人、会务策划者、游客和会展局、旅行社、旅游运营商、航空公司、公司客户、政府部门和其它客人发展并保持联系。• Builds profile within local market place through attendance at various events and local market place通过参与当地市场的各种活动在当地市场上树立良好形象。• Conduct client interviews对客户进行拜访。• Entertain clients招待客户。• Plan and conduct familiarization tours and site inspections策划并实施使客人熟悉环境的现场考察活动。• Travel when required to promote the hotel and develop potential business需要时出差对酒店进行推销,发展潜在的业务机会。• Maintain regular contact with the IHG hotels in your region and the regional reservation office与所在区域内的洲际酒店集团成员和区域预订办公室保持定期联系。• Monitors existing business and inputs into sales strategy meetings to maximize business 监测现有业务,并在销售策略会上提出建议以扩大业务。• Grows existing business and establishes and pursues leads which will develop business发展现有业务,并建立和寻找发展业务的机会。• Interfaces with operations on a timely basis及时与运营部门进行沟通。• Initiates and prepares tenders for business 起动和筹备业务招标工作。• Assesses sales and marketing data评估市场销售数据。• Assists with the preparation of new products and services协助新产品和服务的准备工作。• Assists in the evaluation of sales and marketing activities协助评估市场销售活动。• Analyses sales mix and likely impact on hotel goals分析销售综合计划和可能对酒店目标产生的影响。• Implement direction from Director of Sales and Marketing and Regional Managers按市场销售总监与地区经理们的指示执行相关工作。• Liaison with advertising agency与广告机构保持联系。• Stock control of collateral宣传品的库存控制。• Collateral input设计宣传品内容。• Execute advertising/creative briefs in a timely manner及时进行广告设计的说明工作。• Works with superior on manpower planning and management needs和上级领导一起进行人力规划和管理需求• Works with superior in the preparation and management of the Department’s budget和上级领导一起进行编制和管理部门预算。

薪资: 2千-3千 经验:1年以上 企业类型:全服务中档酒店/4星级
地区:天津-西青区

• Ensure that all guest’s baggage are received and delivered upon arrival and departure even for baggage storage pertaining to the procedure laid down in the Inter-Continental Hotels & Resorts Front Office Manual• 依照洲际酒店及度假村前厅部工作手册中规定的工作程序,确保所有客人进行交接班说明工作,确定了解酒店活动和运营要求和抵店和离店时均有服务人员为其提送行李,甚至为其储存。• Be thoroughly aware of arrivals and departures of each day with emphasis on VIP’s, Priority Club Members, groups and crew movements.• 详细了解每天客人 进行交接班说明工作,确定了解酒店活动和运营要求抵店和离店的情况,重点留意贵宾、优悦会会员和团组的活动。 • To work closely with Guest Relations Officer to ensure baggage for VIP’s, Priority Club Members are delivered promptly• 与宾客关系主任密切合作,以确保贵宾和优悦会会员的行李得到迅速派送。• To assist the Doorman and supervise on traffic control along the driveway during peak hours• 在高峰期对门僮进行协助,并监督对车道的交通控制。• Conducts daily briefing and to ensure that all uniform service staff are kept up to date, properly instructed and that all staff are properly dressed, neat and clean before start of duty.  Similarly, staff appearance should remain clean, smart and tidy at all times.• 进行每日例会,以确保所有着装服务人员了解最新情况并得到正确指导,并保证工作开始前所有员工的穿着均符合规定、干净整齐。同样,员工的外表也应随时给人以干净、精明和整洁的印象。• Be responsible for training Bellman, Parking Valets and Doorman, in their respective jobs (by identifying training needs)• 负责(通过发现培训需要)对应接服务员、停车场服务员和门僮就其各自岗位职责进行培训。• Ensure that all staff are fully informed and knowledgeable on hotel facilities and its surrounding areas• 确保所有员工了解并熟知酒店设施及周边区域的情况。• Ensure that the surrounding areas at the lobby level and main entrance are clean• 确保大厅和正门周边区域的清洁。• Supervise the Parking Valets in handling guests’ vehicles properly• 监督停车场服务员对客人车辆合适处理。• Prepare newspaper orders and co-ordinates with news vendor for early delivery.  Supervises Bellman for newspaper delivery• 负责报纸预订工作,并与报纸供应商协调早晨送报事宜。监督应接服务员送报情况。• Ensuring that all equipment (trolley, etc....) are in proper condition and recorded properly• 确保所有设备(手推车等)保养良好并得到准确记录。• Must be fully conversant with emergency evacuation and fire procedures and ensuring all uniformed staff are aware of these procedures• 熟知紧急情况疏散和防火工作程序,并确保所有穿著酒店工服装的员工了解这些程序。

薪资: 2千-3千 经验:不限 企业类型:全服务中档酒店/4星级
地区:天津-西青区 食宿:提供食宿

 • Assist with heavy packages, coats, suitcase, etc.  being alert to give assistance courteously and quickly, before having to be asked • 主动协助客人提重包裹、拿衣服、提手提箱等,向客人提供礼貌和迅速的协助。• Maintain a willingness to please attitude and give undivided attention to any approaching guest• 保持令人愉悦的态度并专心接待每位到来的客人。• Adhere to guest checking in and checking out procedures pertaining to baggage handling• 在与行李相关的问题上,遵守客人入住和退房工作程序。• Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members• 在正门处欢迎客人,按具体时间段向客人发出合适的问候,特别要注意常客和忧悦会会员。• Assist arriving and departing guests by opening and closing car and taxi doors• 为来店和离店的客人开关汽车及出租车门。• Maintain a spotless Porte Cochere and Drive way• 保持车辆门道和车道的清洁。• Guide the guest to the Front Desk and wait behind the guest during the check-in.  Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk.  Without delay, escort the guests accordingly.• 将客人引至前台并在其办理入住手续时在其身后等待。在看到前台接待员的示意后上前从前台接待员处取得房间号和房卡,然后立即护送客人至其房间。• Be familiar with the layout of the hotel and memorize the preferred route for escorting guests• 熟悉酒店布局并记下护送客人的最佳路线。• Room the guest in accordance with hotel standards• 按照酒店标准为客人安排房间。• Be familiar with the lift workings and emergency stairs • 熟悉电梯和疏散楼梯的使用。• Provide information to guests about the hotel facilities and services• 向客人提供关于酒店的设施和服务的信息。• Provide guest services and guidance• 向客人提供服务和引导。• Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests• 熟知并称呼客人的名字,特别是对于常客和长包房的客人,并在客人经过大厅时与其打招呼,随时留意是否有可以为客人提供服务的情况出现。• Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning• 保持大厅的整洁,如果需要大清扫的话应通知礼宾主管或行李领班。• Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty• 上班时要保持好的发型,注意服装的干净,鞋要擦净并上光,并保持制服的整齐清洁。• Help other employees in department, replacing them temporarily when necessary• 帮助部门内其它员工,如有必要则暂时代理他们的工作 。• Keep the baggage room clean and in order before going off duty on each shift• 每次交班前均保持行李室的整洁。• Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain• 当报纸送到后进行适当整理,然后按行李领班的要求将其送至客人房间。• Use the Duty Log to document matters of importance• 使用工作日志来记录重要事项。• Operate Communicates equipment• 操作通信设备。• Arrange transport and coordinate luggage• 负责安排交通并协调行李事宜。• Manage the key system securely • 对钥匙系统进行安全管理。

薪资: 2千-3千 经验:不限 企业类型:全服务中档酒店/4星级
地区:天津-西青区

 • Responsible for the safety and security of guests, employees and establishment needs    负责酒店宾客、员工及设施的安全保卫工作• Implement procedures for security and emergency incidents    执行安全和紧急事件处理程序• In the event of fire, be thoroughly familiar with and guided by the hotel’s emergency plan   发生火灾时,应熟知并按照酒店应急事件处理要求进行工作• Be familiar with location of fire alarms and fire fighting equipment   熟悉消防报警及灭火器材的位置• Maintain a good knowledge of the liquor act and criminal code   掌握有关酗酒及犯罪管理条理• Maintain a regular presence in public area or your assigned post    保持定期的在公共区域或所负责的岗位值勤• Prevent gambling on hotel premises        禁止在酒店内赌博行为 • Prevent Sabotage of hotel premises    禁止毁坏酒店设施的行为• Patrol all areas including employee locker rooms, kitchens, food and beverage storage areas, car parking and remote areas巡视酒店的所有区域,包括员工更衣室、厨房、餐饮库房、停车场及其他偏僻区域• Assist and maintain crowd control as required    按照要求协助维持人群的正常秩序• Ensure all outlets, fridges, cupboards etc are fully secured when not in use or unattended确保所有未被使用的电源插座、冰箱、厨柜等的安全• Act on reports delivered by the Security Manager regarding any unusual incidents identified by closed circuit television    根据保安管理员通过闭路监视系统发现的异常情况采取相应行动• Ensure no undesirables loiter in or around the hotel premises    确保不受欢迎的人员不在酒店内或酒店周围出现• Ensure there is no obstruction to the loading dock and that unauthorized vehicles are removed    确保裝卸区无障碍,未经批准的车辆不得入内• Coordinate functions with other security staff or Police and other government Securities and promote good will with them 协调与其它保安人员、公安人员及政府其它安全部门的职能关系,并与他们发展良好的关系• Implement the hotel policies and procedures and advise Superiors and Human Resources of action taken    执行酒店的各项规章制度并向上级领导和人事部通报执行情况• Report directly and explain with details if any problem arising or malfunctioning property or equipment to superior or log book  直接向上级领导汇报并详细解释发现的问题或损坏财产设备的情况或在工作日志中记录相关事宜• Be correct, secure and courteous in handling any disciplinary or criminal case      正确、安全、礼貌地处理各类违规及犯罪案件     • Establish and maintain the effective employee relations    建立并保持良好的员工关系• Be alert for any unusual packages, guests or vehicles and advise superior of same     对于异常的行李、客人或车辆保持高度警惕,并向上级领导汇报相关情况• Be thoroughly familiar of the property layout, design, entry and exit points    熟悉酒店布局、设计及出入口的情况• Engage in staff bag checks and locker checks as directed by Human Resources    按照酒店人事部的要求检查员工储物柜及其随身携带物品• Make way by escorting VIPs and dignitaries when directed and direct traffic away from Porte Cochere and other busy thorough fares 按照指示对酒店重要客人及重要官员提供护卫,保证大堂及其它繁杂区域的交通秩序正常• Ensure that the safety control office is never left unattended    确保安全控制办公室无缺岗情况• Provide escort duty for money transfers to the General Cashier’s office or bank as required    按照要求对酒店与银行之间的现金转移提供护卫

薪资: 3千-4千 经验:1年以上 企业类型:全服务中档酒店/4星级
地区:天津-西青区

 • With Sales Manager plan sales strategy and implement tactics to achieve budget与销售经理一起计划并执行销售策略,完成预算。• Sell all facets of the hotel and cross sell other InterContinental Hotels Group properties销售酒店的所有设施,并跨酒店销售其它洲际酒店。• Establish new business and maintain existing business accounts through the preparation and execution of action plans通过制定和执行工作方案来开发新业务客戶,维护现有业务客戶。• Convert sales leads转化销售线索。• Handle accounts/prospects jointly with senior positions与高职位员工一起处理客户或可能成为客户的业务。• Solicit and close business according to established parameters根据建立起来的监测数据接收和拒绝业务。• Conduct familiarizations and site inspections执行使客人熟悉环境的现场考察活动。• Maintain a regular sales call pattern保持定期的电话销售模式。• Monitor competitive set and communicate tactical changes to Manager监测同档次酒店并与经理就策略的更改进行交流。• Attend regular meetings参加例会。• Entertain prospects and existing key accounts with the view to sustain business and generate further sales招待潜在客户和现有重要客户以获得业务和创造更多销售额。 • Report as required on sales activities and successes按要求汇报销售工作和战绩。• Participate in conducting client interviews参加客户拜访。• Maintain regular contract with the ICHG regional network of hotels and reservation center与所在区域内的洲际酒店集团成员和区域预订办公室保持定期联系。• Monitor competitor activities监测竞争对手的工作。• Build profile in market place在市场上创造声誉。• Assist Sales Manager with collateral distribution and direct mail campaigns协助销售经理分发宣传品和直邮广告。• Develop and maintain contact with business generators, meeting and convention planners, visitors/Convention Bureau travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel Business与业务供应方,会展策划人,游客或会展旅行代理,旅行社,航空公司,公司,政府部门及其它与酒店业务密切相关方建立和保持联系。• Work in line with business requirements依照业务需求开展工作。

薪资: 2千-3千 经验:不限 企业类型:全服务中档酒店/4星级
地区:天津-西青区

 • Prepare all administration documents required by the Hotel sales team按酒店销售团队的要求准备各种行政文件。• Attend to telephone, fax, email enquiries in a timely manner及时答复通过电话、传真和电子邮件进行的问询。 • Co-ordinate all familiarizations and site inspections as required按要求协调所有宣传活动和现场考察事宜。• Attend monthly sales meetings 参加每月的销售会议。• Attend to all sales department mail and maintain a correspondence data base处理所有销售部的邮件并维护通信数据库。• Assist with direct mail campaigns协助直邮广告工作。• Statistical collation on behalf of state (weekly)代表国家进行数据统计(每周)。• Maintain filing systems (manual and electronic)维护档案系统(手写版及电子版)。• Maintenance and management of data base维护和管理数据库。• Assist with promotions and familiarizations where requested按要求协助促销和宣传活动。• Organize Trade shows, functions and exhibitions where applicable and advised by Superiors可视情况在上级的建议下组织商展、活动和展览。• Assist with compilation of annual budgets, business plan and regular action plans协助编订年度预算、业务计划和日常工作计划。• Assist with tender submissions协助投标事宜。• Work with other IHG properties and assist superiors including regional sales personnel to sell their properties与洲际酒店集团的其它酒店合作,并对上级提供协助,包括对地区销售人员的销售工作提供协助。• Liaison with advertising agency与广告机构联系。• Stock control of collateral负责对宣传品的库存管理。• Execute advertising/creative briefs in a timely manner及时进行广告创意说明。• Create artwork and have collateral input for flyers for direct mail purposes & assist with promotional activities for rooms & conference制作礼品和用于直邮的宣传单,以及协助客房和会议室的促销活动。• Maintain and update promotional flyers保持并更新促销宣传单。• Maintain stock of printed material保管印刷品的库存。• Co-ordinate and maintain supply of corporate gifts and promotional items协调并保持企业礼品和促销用品的供应。• Assist with the preparation of new products and services协助对新产品和新服务的准备工作。• Assist with the planning and development of promotional strategies and marketing plans for the hotel协助酒店促销策略和市场计划的策划。 • Distributes sales leads分派销售线索。• Work in line with business needs依照业务需求开展工作。

薪资: 2千-3千 经验:不限 企业类型:全服务中档酒店/4星级
地区:天津-西青区

 • Prepare all administration documents required by the Hotel sales team按酒店销售团队的要求准备各种行政文件。• Attend to telephone, fax, email enquiries in a timely manner及时答复通过电话、传真和电子邮件进行的问询。 • Co-ordinate all familiarizations and site inspections as required按要求协调所有宣传活动和现场考察事宜。• Attend monthly sales meetings 参加每月的销售会议。• Attend to all sales department mail and maintain a correspondence data base处理所有销售部的邮件并维护通信数据库。• Assist with direct mail campaigns协助直邮广告工作。• Statistical collation on behalf of state (weekly)代表国家进行数据统计(每周)。• Maintain filing systems (manual and electronic)维护档案系统(手写版及电子版)。• Maintenance and management of data base维护和管理数据库。• Assist with promotions and familiarizations where requested按要求协助促销和宣传活动。• Organize Trade shows, functions and exhibitions where applicable and advised by Superiors可视情况在上级的建议下组织商展、活动和展览。• Assist with compilation of annual budgets, business plan and regular action plans协助编订年度预算、业务计划和日常工作计划。• Assist with tender submissions协助投标事宜。• Work with other IHG properties and assist superiors including regional sales personnel to sell their properties与洲际酒店集团的其它酒店合作,并对上级提供协助,包括对地区销售人员的销售工作提供协助。• Liaison with advertising agency与广告机构联系。• Stock control of collateral负责对宣传品的库存管理。• Execute advertising/creative briefs in a timely manner及时进行广告创意说明。• Create artwork and have collateral input for flyers for direct mail purposes & assist with promotional activities for rooms & conference制作礼品和用于直邮的宣传单,以及协助客房和会议室的促销活动。• Maintain and update promotional flyers保持并更新促销宣传单。• Maintain stock of printed material保管印刷品的库存。• Co-ordinate and maintain supply of corporate gifts and promotional items协调并保持企业礼品和促销用品的供应。• Assist with the preparation of new products and services协助对新产品和新服务的准备工作。• Assist with the planning and development of promotional strategies and marketing plans for the hotel协助酒店促销策略和市场计划的策划。 • Distributes sales leads分派销售线索。• Work in line with business needs依照业务需求开展工作。

薪资: 3千-4千 经验:2年以上 企业类型:全服务中档酒店/4星级
地区:天津-西青区 食宿:提供食宿

 · Supervise the implementation of housekeeping standards and procedures in relation to:   监督客房部各项标准和工作程序的执行 :o  Bedroom service  臥室服务o  Bathroom service 卫生间服务o  Valet service  洗衣服务o  Cleaning service  清洁服务o  Linen maintenance  布巾维护· Recommended changes to these standards and training needs on an ongoing basis   就这些标准和培训需求提供持续性的改进建议。· Maintain a current and thorough knowledge of all housekeeping systems   对客房部所有系统有最新和完整的知识。·  Open and close the shift and ensure effective shift hand over   负责管理接班和交班工作,以确保交接班过程的有效进行 。· Perform Room allocations  分配客房· Perform Room inspections  检查客房· Prioritise arrival rooms   排列抵店客人客房的优先顺序。· Liaise with Front Office for guest and hotel requirements    配合前台满足酒店和客人的要求。· Ensure guest valet is processed and delivered in a timely manner   确保及时为客人提供洗衣服务并送还。· Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)    协调特别项目(如参观客房,除虫,窗户和地毯的清洁,客房供应量)。· Manage all special requests made by guests   处理客人所有的特殊要求。· Ensure consistency within the department   确保部门内工作的一致性。· Management of lost property for the hotel   管理酒店的遗失财物。· Ensure you have complete knowledge of room types, layouts and facilities  确保具有客房类型,设计和设施的全面知识。· Manage storage areas  管理仓库· Maintain adequate stock levels   保存充足的用品存货·        . Complete stock takes as required   按要求完成库存盘点工作。· Maintain stock levels   维持存货水平· Conducts shift briefings to ensure hotel activities and operational requirements are known   进行交接班说明,确保了解酒店的工作和运营需求。· Works with Superior and Human Resources on manpower planning and management needs    与上级领导和人力资源部一起进行人力规划和管理需求。· Works with Superior Director of Finance in the preparation and management of the Department’s budget.    与上级领导和财务总监一起编制和管理部门预算。

薪资: 2千-3千 经验:不限 企业类型:全服务中档酒店/4星级
地区:天津-西青区

·  Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures按照既定标准和工作程序,对客房、走廊、布草房和餐具柜进行清洁。· Replenishes guest supplies  补充客用品。· Ensures guest services specified by superiors and guests requests are promptly and courteously met 及时、礼貌的完成上级指定的对客服务并满足客人的要求。· Reports damage or malfunction in hotel rooms to superior   向上级汇报酒店客房内的损坏或故障情况。· Maintains equipment in proper state of cleanliness and repair   保证设备的清洁和修缮。·  Maintains a section room report   完成区域客房报告。·  Maintains a daily room checklist   完成每日客房检查工作单。·  Meets with superior and takes on daily assigned tasks   与上级会面并承担每日分配的任务。·  Reports and submits lost and found articles to superior immediately   及时向上级汇报和上交与客人遗失物品。 ·  Report guest complaints to superior immediately   及时向上级汇报客人的投诉。·  Reports unusual behavior/activities on floors to supervisor   向上级汇报楼层里的反常行为和活动。·  Records room status in allocated section accurately   准确记录在划定的区域内的房间情况。·  Complies with hotel’s health, safety and hygiene policy   遵守酒店的健康、安全和卫生政策。·  Adheres to personal grooming and hygiene standards   保持个人仪容和卫生标准。·  Attends meetings and training sessions as required   按要求参加会议和培训活动。·  Creates and maintains floral arrangements    制作并保持插花。·  Carry out valet services when required including delivery of linen or processing laundry orders    如有需求则完成贴身管家服务,包括派送布草或处理洗衣预订等。

薪资: 2千-3千 经验:不限 企业类型:全服务中档酒店/4星级
地区:天津-西青区

 • Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:在餐厅的前部迎接所有宾客和有可能的宾客,确保完成以下工作:o Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards确保在开始营业前餐厅准备就绪,侍应生和餐桌服务员都遵守开始营业规范。o Ensure restaurant operating equipment is clean and in working order确保餐厅运营设备的清洁并正常工作。o Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy按照酒店的规定保持工服和个人仪表的高标准。o Welcoming guests to the Restaurant, by using the Restaurant name迎客人光临餐厅,使用餐厅的名称。o Inquiring if they have a reservation and noting it in the reservation book if they do询问客人是否有预订,如有预定在预订册上做记录。o Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book为客人登记预订并注有用餐喜好,如客人没有预订则在预订册上记录。o Being attentive to guest requests周到的满足客人要求。• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards陪同客人前往喜欢的餐台或预订的餐台,按餐厅标准安排客人就坐。• Take telephone bookings and document in the Reservation book according to restaurant standards接听电话订位并按餐厅的规范在预订冊上记录。• Train wait staff and bus staff in hostess standards按领位员的标准培训员工。• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor周到的为客人服务,并尽可能解决客人的投诉,向上级领到报告所有事件。• Maintain responsibility of cleanliness of hostess stations 保持迎宾台的清洁。• Maintain responsibility of cleanliness of all menus and drink menus保持所有菜单和饮料单的清洁。• Assist with beverage service协助饮料服务。• Assist with food service协助食品服务。• Maintain detailed knowledge of menu, including daily specials对菜单有具体的了解,包括每日特价。• Ensure tables are cleared quietly and efficiently确保迅速且高效的清理餐桌。• Carry food and beverage trays in a safe manner to minimize breakages安全的举餐盘使破损将到最低。• Complete dockets accurately and clearly准确和清楚的填写收据。• Maintain current information on all general activities of the hotel了解当前酒店所有的活动。

薪资: 2千-3千 经验:不限 企业类型:全服务中档酒店/4星级
地区:天津-西青区

 • Provide special expertise and handle all repair and maintenance of various electrical systems• 为各类电气系统提供专业支持并处理所有相关的维修和保养• Provide special expertise and handle high voltage electrical systems as required.• 需要时,为强电电气系统提供专业支持和维修。• Attends to repairs and maintenance of electrical circuits in all areas of hotel control.     • 酒店所有区域电路的维修和保养• Attends preventive maintenance on electrical panels/ equipment.   • 配电板/电气设备的预防性维修• Attends to all types of repair and maintenance work in the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel.• 处理酒店范围内的各类维修和保养工作,包括酒店的新增和延伸设施或由酒店提供维修保养的任何其他物业。• Advises improvements to the present system in order to optimize the operating efficiency and economy of the said system.• 对现有的系统提出改进建议,从而优化该系统的运作效率和经济节约。• Participates in Hotel Energy Conservation Program.• 参加酒店节能计划• Attends to all work request and repairs and maintenance works• 处理所有工作请求和检修工作• Use initiative and foresight to undertake tasks outlined within the preventative maintenance program without the direction of the Shift Engineer/Chief Engineer.• 在没有当班工程师/总工程师指导的情况下,主动并预见性地实施预防性维修计划中规定的任务。• Responsible for servicing and attending to repairs on various types of equipment such as laundry equipment, kitchen equipment, heating, ventilating and air conditioning equipment, including motors, pumps, fans, water treatment plants, sewage treatment plant and electricity generators, electric lights & powers, CCTV, telephone, TV,  fire lives and safety equipment & system.• 负责各类设备的检修和相关服务,如,洗衣设备、厨房设备、加热设备、通风和空调设备、包括发动机、泵、风扇、水处理装置、污水处理装置和发电机、电灯和供电、CCTV、电话、电视、消防、生命与安全设备和系统。People:员工团队: • Attend all on job training in accordance with the departmental standards and procedures • 根据部门标准和程序参加所有在职培训• Attend all types of various technical skill training • 参加各种类型的技术技能培训• Ensures that house rules are followed and obeyed. • 确保遵守和奉行内部的规定。• Ensures punctual attendance and adherence to duty schedules by all subordinate staff.• 确保所有下属员工准时出席和遵守工作日程表。• Ensures that personal grooming and hygiene standards are being observed. Does spot checks in the morning.• 确保遵守个人仪容和卫生标准。在早晨进行抽查。• Ensures all Engineering Standards and Procedures as issued from time to time are followed.• 确保遵守不定时发布的所有工程标准和程序。• Insure Hotel Rules and Regulations are fully followed, avoid any of the  followings, but not limited to:• 确保完全遵守酒店规章和规定,避免发生以下任何一种情况,但不仅限于这些:1 Sleeping whilst on duty 当班时睡觉2 Late arriving at beginning of shift 上班迟到3 Early departure at the end of the shift 早退4 Not following up on guest complaints 不跟进客人的投诉5 Not adhering to grooming standards 不遵守仪容仪表标准Guest Experience:宾客体验:• Complete work orders as requested by hotel various departments to meet customer requirements• 完成由酒店各部门提出的工作定单,满足客户要求• Interacts and cooperates with Hotel guests and outside contractors as necessary or directed by superior.• 必要时或在上级的指导下与酒店客人和外部承包商沟通和合作。• Interacts and cooperates with other departments when necessary to provide additional or specialized services for functions, promotions and festivities.• 必要时与其他部门沟通和合作,为宴会、促销活动和节庆活动提供额外或专门的服务。Responsible Business:企业责任:• Demonstrate Awareness of IHG Personal Protective Equipment (PPE) policies and procedures and ensure all procedures are conducted safely and within PPE guidelines and ensure your direct reports do the same• 展示对IHG个人防护装备(PPE)政策与程序的认识,确保安全地实施所有的程序并符合PPE指导准则,并确保你的直接下属同样如此。• Be aware of duty of care and adhere to work place health and safety related various IHG policies and procedures• 具备谨慎责任意识,并遵守各种与工作场所的健康与安全相关的IHG政策与程序• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly• 熟悉物业安全、急救和消防及应急程序,安全、合理地操作设备• Initiate action to correct a hazardous situation and notify supervisors of potential dangers• 主动采取行动纠正有潜在危险的情形,并将潜在危险通知主管• Log security incidents and accidents in accordance with hotel requirements• 根据酒店要求记录安全事件和事故• Ensures that the work shop and related areas are kept in a clean and tidy condition.• 确保工作场所及相关区域保持干净和整洁。• Complies with Hotel's Health, Safety & Hygiene Policy.• 遵守酒店的健康、安全和卫生政策。Perform other duties as assigned by superior.履行上级分派的其他职责。

薪资: 3千-4千 经验:不限 企业类型:全服务中档酒店/4星级
地区:天津-西青区

 • In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known 在经理缺席时进行交接班说明,确保了解酒店的活动和运营要求。• Prepares, cooks, serves and stores the following dishes:      进行以下菜肴的制作、烹饪、上餐和存储工作:o Appetizers, Savories, Salads and Sandwiches 开胃菜、小菜、沙拉和三明治 Applies organization skills for mise en place          在开餐准备工作中发挥组织能力o Sauces 调味汁 Produces hot and cold sauces for menu items ensuring consistency       制作菜单上的冷、热调味汁并保证风格一致o Eggs, Vegetables, Fruit, Rice and Farinaceous Dishes 蛋、蔬菜、水果、米饭和谷粉制品o Poultry and Game dishes 禽类和野味o Meat dishes 荤菜 meat marinades       腌肉 carve meats       分割肉o Fish and shell fish             水产品 sauces for fish and shell fish          水产品用酱 garnishing  techniques and methods of service for fish          对鱼进行装饰的技巧和方法o Pastry, cakes and yeast goods   面点、蛋糕和发酵食品 petits fours        法式小点心 desserts          甜点o Hot and cold deserts 冷、热甜点 Decorate, portion and present          装饰、切片和装盘o Plates and Terrines 肝酱和肉酱 Prepares pastries for pate en croute         准备法式糕点o Chinese Regional Dishes  中国地方菜 Guangong and Chiu Chow dishes          粤菜及潮州菜 Prepares an extensive range of meat, vegetable, chicken and seafood dishes 制作多种多样的肉、蔬菜、鸡肉和海鲜等菜肴 Prepares sauces, condiments, seasonings and flavouring agents 制作调味汁、调味品、调料和调味剂 Prepares Chiu Chou braised dishes 制作潮州炖菜 Prepares Chiu Chou dehydrated products  制作潮州干菜  Sichuan dishes       川菜  Prepares a range of specialty chicken and duck dishes 制作多种特色鸡肉和鸭肉菜 Prepares a range of specialty seafood dishes 制作多种特色海鲜菜 Prepares a range of vegetable dishes 制作多种蔬菜菜肴 Prepares braised meat dishes 制作炖肉菜 Prepares hot and cold noodle dishes 制作冷、热面条 Beijing and North China dishes       北京菜和华北菜 Prepares specialty chicken and duck dishes 制作特色鸡肉和鸭肉菜 Prepares specialty seafood dishes 制作特色海鲜菜 Prepares a range of vegetable dishes using regional cooking principles and specialty food presentation 使用地方烹饪法和特色食品外形处理,制作多种蔬菜菜肴 Prepares braised dishes according to regional style 按照地方风味制作炖菜 Prepares noodle dishes  制作面条  Shanghai and East China dishes         上海菜和华东菜 Prepares specialty menu items using specialized and preserved commodities 使用特别的腌制材料制作特色菜肴  Prepares specialty chicken and duck dishes 制作特色鸡肉和鸭肉菜 Prepares specialty seafood dishes 制作特色海鲜菜 Prepares a range of vegetable dishes  制作多种蔬菜菜肴  Prepares braised dishes according to regional style 按照地方风味制作炖菜 Prepares noodle dishes 制作面条  o Thai Regional Dishes 泰国菜 Prepares extensive range of regional food, including appetizers, soups, curries, sauces, dressings       制作多种多样的地方食品,包括开胃菜、汤、咖喱、酱汁、调味品 Prepares regional appetizers       制作地方口味的开胃菜 Prepares soups       做汤 Prepares regional curries        制作地方口味的咖喱食品 Prepares regional sauces, dips and dressings        制作地方口味的调味汁、调味酱和调味品o Indian Regional Dishes 印度地方菜 Prepares extensive range of regional food, including appetizers, soups, curries, sauces, chutneys and breads制作多种多样的地方食品,包括开胃菜、汤、咖喱、调味汁、印度酸辣酱和面包 Prepares regional appetizers       制作地方风味的开胃菜 Prepares soups       做汤 Prepares regional curries       制作地方口味的咖喱食品  Prepares regional breads       制作地方口味的面包o Malay and Nonya Regional Dishes马来和娘惹菜 Prepares extensive range of regional food, including appetizers, soups, curries, sauces, dressings,       制作多种多样的地方食品,包括开胃菜、汤、咖喱、酱汁、调味品 Prepares sambas, achar, and kerabu       制作咖喱饭调味品、开胃菜和葛拉布饭 Prepares soups and stocks       做汤 Prepares regional curries       制作地方口味的咖喱食品 Prepares regional rice dishes       制作地方口味的米饭 Prepares regional noodle dishes       制作地方口味的面条o Indonesian Dishes 印尼菜 Prepares extensive range of regional food, including sates       制作各种各样的地方食品,包括肉串 Prepares regional curries       制作地方口味的咖喱食品 Prepares regional rice dishes        制作地方口味的米饭 Prepares regional noodle dishes       制作地方口味的面条o Japanese Dishes 日本菜  Prepares and procedures a range of Japanese food including sunomono, tsukemono aemono, yakimono mushimono, gohanmono and kaiseki menu items制作和处理各种日本菜,包括醋物、渍物、和物、烧物、蒸物、米饭和怀石菜单的菜目。 Prepares and procedures a range of aemono (dressed salads), sunomono (vinegared salads), and tsukemono (pickles)       制作和处理各种和物(装饰用沙拉)、醋物(醋拦沙拉)和渍物(泡菜) Prepare and produce Sashimi       制作刺身 Prepare and produce a range of mushimono (steamed) dishes       制作各种蒸物(蒸制食品) Prepare and produce a range of yakimono  (grilled dishes)       制作各种烧物(烤制食品)o Vietnamese Dishes 越南菜 Prepares extensive range of regional food, including banquet, festive, and specialty menu items       制作各种各样的地方风味食品,包括宴会、节日用餐和特色菜单菜目 Prepares and produces a range of salads       制作各种沙拉 Prepares soups and stocks         做汤 Prepares chicken, meat, seafood and vegetable dishes       制作鸡肉、内类、海鲜和蔬菜   Prepares regional rice dishes       制作地方口味的米饭 Prepares regional noodle dishes       制作地方口味的面条o Asian Desserts 亚洲甜点 Produces a range of liquid and solid deserts      制作各种液体和固定甜点 Produces and presents a range of steamed sweet rice based desserts       制作各种蒸甜米饭和甜点并装盘 Produces baked desserts       制作烤制甜点o Dim Sum 点心 Produces sweet and savoury dim sum       制作甜咸点心 Produces deep fried dim sum      制作油炸点心 Produces baked dumpling       制作烤制的饺子  Produces a range of baked desserts      制作各种烘烤甜点o Buffet Food 自助餐 Prepares and presents food for buffets       制作和摆放自助餐 Prepares and presents desserts for buffets       制作和摆放自助餐甜品 Stores buffet items       储存自助餐食品• Communicates politely and display courtesy to guests and internal customers与客人和内部客户礼貌、友好的交流 。• Provides direction to the Kitchen helpers, including Commis, Cooks, Kitchen Attendants and Stewards指导厨房帮手,包括厨师、厨房服务员和管事的工作。• Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information        与上级交流疑难问题,客人或内部客户的意见以及其它相关信息 。• Establishes and maintains effective employee working relationships与员工建立并保持良好的工作关系 。• Attends and participates in daily briefings and other meetings as scheduled按计划参加并参与每日例会及其它会议。• Attends and participates in training sessions as scheduled按计划参加培训活动 。• Prepares in advance food, beverage, material and equipment needed for the service事先准备服务所需的食品、饮料、材料和设备。• Cleans and re-sets his/her working area清洁并整理工作区域。• Implements the hotel and department regulations, policies and procedures including but not limited to:实施酒店和部门的规定、政策和工作程序,包括但不限于:  o House Rules and Regulation 酒店的规则和规定o Health and Safety 健康和安全o Grooming 仪表仪容o Quality  质量o Hygiene and Cleanliness  卫生和清洁• Works with Supervisor in manpower planning and management needs和上级领导一起进行人力规划和管理需求。• Works with Supervisor in the preparation and management of the Department’s budget和上级领导一起编制和管理部门预算。

薪资: 3千-4千 经验:1年以上 企业类型:全服务中档酒店/4星级
地区:天津-西青区

 • With Catering Sales Manager plan sales strategy and implement tactics to achieve budget与会议销售经理一起计划并执行销售策略,完成预算。• Sell all facets of the hotel and cross sell other InterContinental Hotels Group properties销售酒店的所有设施,并跨酒店销售其它洲际酒店。• Establish new business and maintain existing business accounts through the preparation and execution of action plans通过制定和执行工作方案来开发新业务客戶,维护现有业务客戶。• Convert sales leads转化销售线索。• Handle accounts/prospects jointly with senior positions与高职位员工一起处理客户或可能成为客户的业务。• Solicit and close business according to established parameters根据建立起来的监测数据接收和拒绝业务。• Conduct familiarizations and site inspections执行使客人熟悉环境的现场考察活动。• Maintain a regular sales call pattern保持定期的电话销售模式。• Monitor competitive set and communicate tactical changes to Manager监测同档次酒店并与经理就策略的更改进行交流。• Attend regular meetings参加例会。• Entertain prospects and existing key accounts with the view to sustain business and generate further sales招待潜在客户和现有重要客户以获得业务和创造更多销售额。 • Report as required on sales activities and successes按要求汇报销售工作和战绩。• Participate in conducting client interviews参加客户拜访。• Maintain regular contract with the ICHG regional network of hotels and reservation center与所在区域内的洲际酒店集团成员和区域预订办公室保持定期联系。• Monitor competitor activities监测竞争对手的工作。• Build profile in market place在市场上创造声誉。• Assist Sales Manager with collateral distribution and direct mail campaigns协助销售经理分发宣传品和直邮广告。• Work in line with business requirements依照业务需求开展工作。

薪资: 2千-3千 经验:不限 企业类型:全服务中档酒店/4星级
地区:天津-西青区

 • Prepares, cooks, serves and stores the following dishes:      进行以下饭菜的制作、烹饪、上餐和存储工作:o Appetizers, Savories, Salads and Sandwiches 开胃菜、小菜、沙拉和三明治o Sauces 调味汁 hot and cold热的和冷的o Eggs, Vegetables, Fruit, Rice and Farinaceous Dishes 蛋、蔬菜、水果、米饭和谷粉制品o Poultry and Game dishes 禽类和野味 o Meat dishes 荤菜 meat marinades       腌肉 carve meats       割肉o Fish and shell fish 水产品 sauces for fish and shell fish       水产品用酱 garnishing  techniques and methods of service for fish      对鱼进行装饰的技巧和方法o Pastry, cakes and yeast goods 面点、蛋糕和发酵食品 petits fours       法式小点心 desserts        甜点o Hot and cold deserts 冷、热甜点 Decorate, portion and present      装饰、切片和装盘o Plates and Terrines 肝酱和肉酱o Chinese Regional Dishes  中国地方菜 Guangong dishes      粤菜 Prepares an extensive range of meat, vegetable, chicken and seafood dishes 制作多种多样的肉、蔬菜、鸡肉和海鲜等菜肴 Prepares sauces, condiments, seasonings and flavouring agents 制作调味汁、调味品、调料和调味剂 Prepares braised dishes 制作炖菜 Prepares dehydrated products  制作干菜  Sichuan dishes       川菜  Prepares a range of specialty chicken and duck dishes 制作多种特色鸡肉和鸭肉菜 Prepares a range of specialty seafood dishes 制作多种特色海鲜菜 Prepares a range of vegetable dishes 制作多种蔬菜菜肴 Prepares braised dishes 制作炖菜 Prepares hot and cold noodle dishes 制作冷、热面条 Beijing dishes 北京菜 Prepares specialty chicken and duck dishes 制作特色鸡肉和鸭肉菜 Prepares specialty seafood dishes 制作特色海鲜菜 Prepares a range of vegetable dishes using regional cooking principles and specialty food presentation 使用地方烹饪法和特色食品外形处理,制作多种蔬菜菜肴 Prepares braised dishes according to regional style 按照地方风味制作炖菜 Prepares noodle dishes  制作面条  Shanghai dishes        上海菜 Prepares specialty menu items using specialized and preserved commodities 使用特别的腌制材料制作特色菜肴  Prepares specialty chicken and duck dishes 制作特色鸡肉和鸭肉菜 Prepares specialty seafood dishes 制作特色海鲜菜 Prepares a range of vegetable dishes  制作多种蔬菜菜肴  Prepares braised dishes according to regional style 按照地方风味制作炖菜 Prepares noodle dishes 制作面条o Thai Regional Dishes 泰国菜 Prepares extensive range of regional food, including appetizers, soups, curries, sauces, dressings       制作多种多样的地方食品,包括开胃菜、汤、咖喱、酱汁、调味品 Prepares regional appetizers       制作地方口味的开胃菜 Prepares soups      做汤 Prepares regional curries       制作地方口味的咖喱食品 Prepares regional sauces, dips and dressings       制作地方口味的调味汁、调味酱和调味品o Indian Regional Dishes 印度地方菜 Prepares extensive range of regional food, including appetizers, soups, curries, sauces, dressings,制作多种多样的地方食品,包括开胃菜、汤、咖喱、酱、调味汁 Prepares regional appetizers       制作地方风味的开胃菜 Prepares soups       做汤 Prepares regional curries       制作地方口味的咖喱食品  Prepares regional breads       制作地方口味的面包o Malay and Nonya Regional Dishes马来和娘惹菜 Prepares extensive range of regional food, including appetizers, soups, curries, sauces, dressings,       制作多种多样的地方食品,包括开胃菜、汤、咖喱、酱汁、调味品 Prepares sambas, achar, and kerabu       制作咖喱饭调味品、开胃菜和葛拉布饭 Prepares soups and stocks       做汤 Prepares regional curries       制作地方口味的咖喱食品 Prepares regional rice dishes       制作地方口味的米饭 Prepares regional noodle dishes       制作地方口味的面条o Indonesian Dishes 印尼菜 Prepares extensive range of regional food, including sates       制作各种各样的地方食品,包括肉串 Prepares regional curries       制作地方口味的咖喱食品 Prepares regional rice dishes        制作地方口味的米饭 Prepares regional noodle dishes       制作地方口味的面条o Japanese Dishes 日本菜  Prepares and procedures a range of Japanese food including sunomono, tsukemono aemono, yakimono mushimono, gohanmono and kaiseki menu items制作和处理各种日本菜,包括醋物、渍物、和物、烧物、蒸物、米饭和怀石菜单的菜目。 Prepares and procedures a range of aemono (dressed salads), sunomono (vinegared salads), and tsukemono (pickles)       制作和处理各种和物(装饰用沙拉)、醋物(醋拦沙拉)和渍物(泡菜) Prepare and produce Sashimi       制作刺身 Prepare and produce a range of mushimono (steamed) dishes       制作各种蒸物(蒸制食品) Prepare and produce a range of yakimono  (grilled dishes)       制作各种烧物(烤制食品)o Vietnamese Dishes 越南菜 Prepares extensive range of regional food, including banquet, festive, and specialty menu items       制作各种各样的地方风味食品,包括宴会、节日用餐和特色菜单菜目 Prepares and produces a range of salads       制作各种沙拉 Prepares soups and stocks         做汤 Prepares chicken, meat, seafood and vegetable dishes       制作鸡肉、内类、海鲜和蔬菜   Prepares regional rice dishes       制作地方口味的米饭 Prepares regional noodle dishes       制作地方口味的面条o Asian Desserts 亚洲甜点 Produces a range of liquid and solid deserts      制作各种液体和固定甜点 Produces and presents a range of steamed sweet rice based desserts       制作各种蒸甜米饭和甜点并装盘 Produces baked desserts       制作烤制甜点o Dim Sum 点心 Produces sweet and savoury dim sum       制作甜咸点心 Produces deep fried dim sum      制作油炸点心 Produces baked dumpling       制作烤制的饺子  Produces a range of baked desserts      制作各种烘烤甜点o Buffet Food 自助餐 Prepares and presents food for buffets       制作和摆放自助餐 Prepares and presents desserts for buffets       制作和摆放自助餐甜品 Stores buffet items       储存自助餐食品• Communicates politely and display courtesy to guests and internal customers与客人和内部客户礼貌、友好的交流 。• Provides direction to the Kitchen helpers, including Cooks, Kitchen Attendants and Stewards指导厨房帮手,包括厨师、厨房服务员和管事的工作。• Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information  与上级交流疑难问题,客人或内部客户的意见以及其它相关信息 。• Establishes and maintains effective employee working relationships与员工建立并保持良好的工作关系 。• Attends and participates in daily briefings and other meetings as scheduled按计划参加并参与每日例会及其它会议。• Attends and participates in training sessions as scheduled按计划参加培训活动 。• Prepares in advance food, beverage, material and equipment needed for the service事先准备服务所需的食品、饮料、材料和设备。• Cleans and re-sets his/her working area清洁并整理工作区域。• Implements the hotel and department regulations, policies and procedures including but not limited to:实施酒店和部门的规定、政策和工作程序,包括但不限于:  o House Rules and Regulation 酒店的规则和规定o Health and Safety 健康和安全o Grooming 仪表仪容o Quality  质量o Hygiene and Cleanliness  卫生和清洁• Performs related duties and special projects as assigned执行被分派的相关任务和特殊项目

薪资: 2千-3千 经验:不限 企业类型:全服务中档酒店/4星级
地区:天津-西青区

 • Produces food of high quality according to standard recipes 按照标准菜谱制作高质量的食品• Assists with the preparation, presentation, decoration and storage of the following dishes:协助进行以下饭菜的制作、装盘、装饰和存储工作:o Meat dishes 荤菜o Meat marinades 腌肉o Carve meats 割肉o Fish and shell fish 水产品o Sauces for fish and shell fish 水产品用酱 o Garnishing techniques and methods of service for fish 对鱼进行装饰的技巧和方法o Pastry, cakes and yeast goods 西饼、蛋糕和发酵食品o Petits fours 法式小点心o Desserts 甜点o Chinese Regional Dishes  中国地方菜 Guangong dishes       粤菜 Sichuman dishes       川菜 Beijing dishes      北京菜 Shanghai dishes     上海菜    o Thai Regional Dishes 泰国菜 Salads       沙拉 Dressings       沙拉酱 stocks and soups       汤 curries       咖哩o Indian Regional Dishes 印度菜 appetizers       开胃菜 curries       咖喱 vegetables        蔬菜  Lentils       豆 Breads       面包o Malay and Nonya Dishes 马来和娘惹菜 sambal, acar and urap       咖喱饭调味品、开胃菜和生菜 appetizers       开胃菜 aeat and seafood curries       肉和海鲜咖喱 rice dishes       米饭 noodle dishes       面条o Indonesian Dishes 印尼菜 sambal, acar and urap       咖喱饭调味品、开胃菜和生菜 appetizers开胃菜 meat and seafood curries       肉和海鲜咖喱 rice dishes       米饭 noodle dishes       面条o Japanese Dishes 日本菜 Gohanmono      米饭 Stocks and soups       汤 Sashimi       刺身 Tmpura       天妇罗 Nabemono       锅类 Noodles       面条o Vietnamese Dishes 越南菜 appetizers and their dressings       开胃菜和调味品 stocks and soups       汤 chicken, meat, seafood and vegetable dishes       鸡肉、肉、海鲜和蔬菜菜肴o Asian Dishes 亚洲菜 liquid and solid deserts       液体和固体甜点 steamed sweet rice based desserts       甜米加甜点 baked desserts       烤制甜点o Dim Sum          点心 sweet and savoury dim sum       可口甜点 deep fried dim sum       油炸点心o Buffet Food 自助餐 Preparation       制作 Storage       储存 • Communicates politely and display courtesy to guests and internal customers与客人和内部客户礼貌、友好的交流。• Provides direction to the Kitchen helpers, including Cooks, Kitchen Attendants and Stewards指导厨房帮手,包括厨师、厨房服务员和管事的工作。• Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information  与上级交流疑难问题,客人或内部客户的意见以及其它相关信息。• Establishes and maintains effective employee working relationships与员工建立并保持良好的工作关系。• Attends and participates in daily briefings and other meetings as scheduled按计划参加并参与每日例会及其它会议。• Attends and participates in training sessions as scheduled按计划参加培训活动。• Prepares in advance food, beverage, material and equipment needed for the service事先准备服务所需的食品、饮料、材料和设备。• Cleans and re-sets his/her working area清洁并整理工作区域。• Implements the hotel and department regulations, policies and procedures including but not limited to:实施酒店和部门的规定、政策和工作程序,包括但不限于:  o House Rules and Regulation 酒店的规则和规定o Health and Safety 健康和安全o Grooming 仪容o Quality  质量o Hygiene and Cleanliness  卫生和清洁• Performs related duties and special projects as assigned      执行被分派的相关任务和特殊项目。

薪资: 2千-3千 经验:不限 企业类型:全服务中档酒店/4星级
地区:天津-西青区 食宿:提供食宿

岗位职责1.降低成本,有腐烂、变质的蔬菜坚决退货。2.洗净各类蔬菜,提高蔬菜出净率。3.保持蔬菜新鲜。4.以节约为本,不能随意丢掉边角料。5.保持工作区域干净整洁。岗位要求1.对工作有责任心;2.能吃苦耐劳,对工作细心、耐心;3.身体健康,精力充沛。

薪资: 3千-4千 经验:1年以上 企业类型:全服务中档酒店/4星级
地区:天津-西青区

 • Attend to all telephone, fax, email inquiries in a timely manner及时答复通过电话、传真和电子邮件进行的问询。 • Attend marketing meetings/regional sales and marketing monthly conference calls 参加市场会议,地区月度市场销售电话会议。• Arrange conference calls 安排电话会议。• Assist with direct mail campaigns协助直邮广告宣传工作。• Maintain filing systems (manual and electronic)维护档案系统(手写版及电子版)。• Attend key meetings出席重要的会议。• Represent the Hotel at cocktail parties/dinners where appropriate必要时代表酒店出席鸡尾酒会,晚宴。• Deal with telephone/fax/email inquiries and 处理电话,传真和电子邮件的询问。• Coordinate journalist familiarizations/visiting journalist programs and site inspections as required协调采访工作,了解和拜访采访节目并在必要时进行现场考察。• Prepare administration documents required for marketing (ie: internet listings, advertising, booking of directory advertising) 准备市场工作所需的行政文件(即互联网清单,广告,广告名录的预订)。• Assist with promotions  (eg seasonal sales promotions and special events)协助促销工作(季节性销售促销和推广活动)。• Maintain collateral and conduct occasional audit维护宣传品并进行抽查。• Co-ordinate generic IHG merchandise and hotel brand协调洲际酒店集团的商品和酒店品牌。• Assist with brand standards policing协助品牌规范工作• Work in line with business needs依照业务需求开展工作。

薪资: 2千-3千 经验:不限 企业类型:全服务中档酒店/4星级
地区:天津-西青区

·Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。· Registers and rooms all arrivals according to established procedures按照既定工作程序为所有来客登记并安排房间。· Maintains intimate knowledge of departmental standards and procedures 熟知部门标准工作程序。· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统。· Maintains cashier float and ensures accurate daily report of all money received保持库存现金限额并保证每日对所收现金进行准确报告。· Cashes hotel guest’s personal and travelers checks and assists with currency exchange为酒店客人的个人支票及旅行支票兑换现金,并协助进行外汇兑换。· Keeps abreast of all modifications to accounting policies and procedures随时留意会计政策和工作程序的变化 。· Responsible and attends to guest’s request of using the service of safety box at all times随时负责回应客人关于使用保险箱服务的要求。· Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.熟知所有特别促销活动,如:季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。· Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist处理客人的投诉、问询和请求,如果自己无法提供协助,则将问题转给主管和经理助理 。· Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels熟悉洲际酒店和度假村集团的其它成员酒店,以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订 。· Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service尽一切努力确保客人在离店时会对酒店的服务有很好的印象。·Performs the audit balances and prepares all works for audit in an orderly fashion 执行审计结余,并为审计工作进行各项有序的准备。· When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival在值班时检查夜班报告,准备早班报告,并为客人的到来准备各种必要的表格。· Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems全面了解标准的预订工作程序,包括如何正确使用表格,如何读电传、电子邮件和留言,以及如何在预订系统内对房源情况进行解读。·  Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand 按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。· Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times随时保持前台工作区域的整洁和有序,并以此作为自己的个人兴趣和骄傲 。· Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard力争保持酒店的高标准,特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性,并重视酒店的健康和安全隐患等问题。•Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。• Registers and rooms all arrivals according to established procedures按照既定工作程序为所有来客登记并安排房间。• Maintains intimate knowledge of departmental standards and procedures 熟知部门标准工作程序。• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统。• Maintains cashier float and ensures accurate daily report of all money received保持库存现金限额并保证每日对所收现金进行准确报告。• Cashes hotel guest’s personal and travelers checks and assists with currency exchange  为酒店客人的个人支票及旅行支票兑换现金,并协助进行外汇兑换。• Keeps abreast of all modifications to accounting policies and procedures• 随时留意会计政策和工作程序的变化 。• Responsible and attends to guest’s request of using the service of safety box at all times• 随时负责回应客人关于使用保险箱服务的要求。• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.• 熟知所有特别促销活动,如:季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。• Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist• 处理客人的投诉、问询和请求,如果自己无法提供协助,则将问题转给主管和经理助理 。• Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels• 熟悉洲际酒店和度假村集团的其它成员酒店,以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订 。• Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service• 尽一切努力确保客人在离店时会对酒店的服务有很好的印象。• Performs the audit balances and prepares all works for audit in an orderly fashion• 执行审计结余,并为审计工作进行各项有序的准备。• When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival• 在值班时检查夜班报告,准备早班报告,并为客人的到来准备各种必要的表格。• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems• 全面了解标准的预订工作程序,包括如何正确使用表格,如何读电传、电子邮件和留言,以及如何在预订系统内对房源情况进行解读。• Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand • 按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。• Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times• 随时保持前台工作区域的整洁和有序,并以此作为自己的个人兴趣和骄傲 。• Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard• 力争保持酒店的高标准,特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性,并重视酒店的健康和安全隐患等问题。

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