·
Complete
required Housekeeping paperwork, including reports, worksheets, activity logs,
and checklists.
完成所需的客房部文书工作,包括报告、工作表、活动日志和检查表。
·
Contact
Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping
office directly for urgent repairs.
如需紧急维修,请直接联系工程部,随时为您服务
(AYS)
,乐意为您服务
(DTS)
或客房部。
·
Respond
promptly to requests from guests, Front Desk, or At Your Service requests.
及时响应客人、前台或随时为您服务的要求。
·
Request
preventative maintenance or non-urgent repairs using appropriate method (e.g.,
Hotline, Guestware, Mystique, MLR communication).
要求预防性维护或非紧急维修使用适当的方法
(
如热线,客人软件,魔形,
MLR
通信
)
。
·
Document
and report outstanding issues that need to be handled to the manager/supervisor
after shift is complete.
记录并报告交班后需要处理的突出问题给经理
/
主管。
·
Check
with the appropriate source (e.g., Housekeeping office, manager/supervisor) for
additional assignments throughout the shift.
与相关部门
(
如客房部,经理
/
主管
)
核实额外的工作安排。
·
Identify
room assignments and type of cleaning required for each
确定房间分配和每个房间需要的清洁类型
·
Close out
house at the end of shift to ensure assigned rooms were cleaned and communicate
issues to next shift.
在当班结束时关闭房间,确保分配的房间被打扫干净,并与下一轮班沟通问题。
·
Verify
room status listed on report, determine discrepant rooms, prioritize room
cleaning, and update status of departing guest rooms.
确认报告中列出的房间状态,确定有差异的房间,优先进行房间清洁,并更新离店客房的状态。
·
Communicate
additions or changes to the room assignments to Housekeeping staff as they
arise throughout the shift.
当班期间出现客房分配的增加或变化时,及时与客房部员工沟通。
·
Assist
Housekeeping management in managing daily activities of Housekeeping and
Laundry.
协助客房部管理部门管理日常客房部和洗衣房的工作。
·
Act as a
liaison to coordinate the efforts of Housekeeping, Engineering, Front Office,
and Laundry.
作为客房部,工程部,前厅部和洗衣房的联络人。
·
Check and
resolve issues with discrepant rooms with the Front Desk (e.g., guest was
scheduled to check out, but bags were found in the room).
检查并解决与前台房间不符的问题
(
例如,客人预定退房,但发现行李在房间里
)
。
·
Prepare
and distribute room assignments to Housekeeping staff.
准备并分配房间分配给客房部员工。
·
Coordinate
VIP service to ensure VIP's needs are met throughout the stay.
协调
VIP
服务,确保
VIP
的需求在整个入住过程中得到满足。
·
Record,
monitor, and update list of ‘Do Not Disturb' rooms.
记录、监控和更新
“
请勿打扰
”
房间列表。
·
Run
reports to determine how many rooms are sold for each day, including the number
of arrivals, departures, and vacant ready rooms.
运行报告以确定每天售出的房间数量,包括到达、离开和空闲的准备房间数量。
·
Document
discrepant rooms and submit to Front Desk, Manager, or Accounting.
记录有差异的房间并提交给前台,经理或财务部。
·
Assign
rush rooms and rooms previously on the ‘Do Not Disturb' list to Housekeepers as
they occur.
当发生紧急房间和以前在
“
请勿打扰
”
名单上的房间时,分配给客房服务员。
·
Communicate
with Housekeepers throughout the day to ensure that vacant dirty rooms are
cleaned by the necessary time.
与客房服务员保持沟通,确保空房间在必要的时间被打扫干净。