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  • 北京 | 2年以上 | 中专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 午餐补贴
    • 帅哥多
    • 美女多
    • 包吃包住
    • 人性化管理
    国内高端酒店/5星级 | 500-999人
    发布于 10-22
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    • 投递简历
    岗位要求1、中专以上学历,形象气质佳,有良好的沟通能力和语言表达能力,具备一定的英语基础优先;2、快速解决问题和抗压能力强;3、乐于从事服务行业,性别不限,男身高170CM以上,女升高165CM以上,年龄30岁以下;4、有星级酒店同等工作经验或者一线服务工作经验优先条件可适当放宽。
  • 上海 | 经验不限 | 学历不限

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 员工生日礼物
    • 人性化管理
    国际高端酒店/5星级 | 500-999人
    发布于 10-21
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    Work alongside guest contact colleagues      ensuring the delivery of on brand guest service with poise.与对客同事紧密合作确保向宾客提供符合品牌要求的服务体验.Ensure appropriate manning levels for the      anticipated daily work flow in all managed sections.确保所管理部门根据日常运作预先安排适当的人手。Supervise the work and operation of the      Langham Club team. Ensure colleagues are executing their respective job      tasks according to the pre-defined standards & procedures and in      compliance with the company employment handbook.监督朗廷会团队的工作和日常营运。确保同事们根据拟定的规定条例以及公司同事手册执行其职责范围内的工作。Handle dissatisfied guests during their stay      or after they have departed to resolve complaints and identify and rectify      any processes which lead to the service shortfall.处理入住期间宾客所遇的不满意之处和解决他们离店后的投诉并确认及改进服务中的不足之处。Conduct inspections of all Langham Club public      areas including the lounge, hallways and lift landings to ensure all areas      are up to standard and all operating equipment is well-maintained.视察所有朗廷会公共区域包括酒廊,门廊和电梯门厅符合标准以及所有设备运作正常Be familiar with the 1865 program.熟悉1865尊贵会内容。Be able to perform all subordinates’ duties.熟悉并能承担部门所有班次工作。Demonstrate honesty, reliability, ethics, and      professionalism; demonstrate consistency between words & behaviour.展现诚实,可靠,规范及专业的工作礼仪。Gather and analyse relevant facts and data to      establish the root cause of reoccurring problems; make timely and sound      decisions with regard to appropriate course of action.汇总和分析相关事实及资料从而确定发生问题的根源。 根据所需采取的行动做出及时并合理的决定。Build positive and productive working relationships      with customers, subordinates, peers, superiors, business partners, and the      community; encourage this behaviour in others.与宾客,下级,同级,上级,合作伙伴及社区建立正面及有效的工作关系。并鼓励其他同事也依照此行为准则。Accept personal responsibility and      accountability for achieving results within targeted timelines; ensure      clear authority and accountability for results by others.在规定的时限内承担相应的责任及义务从而完成任务。并清晰其他职务的权限及责任Foster a common vision; lead others by setting      the proper example; demonstrate consistency between actions and words.以身作则,并以正确和正面的事例引导其他同事。Collect and analyse data to make customer      focused business decisions; ensure colleagues understand and exceed      customer expectations.收集并分析资料使客源更接近商业目标;确保同事们理解并超越宾客的期望。Ensure all food and beverage items are of the      highest quality and there is sufficient quantity for the number of guest      in attendance.确保餐饮项目保持最高的质量以及充足的供给量.The presentation of the food and beverage must      be set as directed by the hotel stylist.餐饮项目必须按照酒店的风格摆放.Responsible for keeping standards and      procedures up to date, developing training plans, career development,      mentoring and motivation of all Langham Club colleagues.遵守条例及规定,及时制定培训计划和职业发展规划,向其他同事展示专业的领导力。Drive the performance appraisal process, and      ensure all appraisals have clear and accurate feedback and SMART objectives      for the next 6 – 12 months.完成同事表现评估,确保所有的评估都得到清晰准确的回馈,并为未来6-12个月制定客观具体可行的目标计划。Ensure a smooth co-ordination between the      individual sections of Front Office and Rooms Division.确保与其他前厅各部门及房务部建立良好的合作关系。Liaise and work closely with other departments      to resolve any operational issues.与其他部门保持紧密联系和工作从而解决日常营运遇到的问题。Promote the free flow of information;      encourage the open expression of ideas and opinions.促进信息的流通,鼓励开放的思想和看法。Build a team with different opinions, skills,      experiences, and backgrounds; leverage personal, cultural, and functional      differences to optimize team performance.以不同看法,技能,经验和背景建立团队。运用个人,文化,功能的不同来优化团队。Work collaboratively with others to achieve      common goals and objectives; serve effectively in both team member and      team leader roles; promote collaboration & teamwork in others.共同协作以达到共同的目标和目的。为团队成员和主管展现有效的领导作用,促进协作。Encourage and empower the success of others;      create enthusiasm, investment, and a desire to excel; gain support and      commitment from others; promote a healthy life balance.通过沟通,鼓励和授权他人在工作中体现价值,并创造平衡,和谐的工作环境。Commit the resources and time needed to train      and develop people, both for their personal growth and to meet      organizational needs; identify and pursue your own learning opportunities.利用资源和时间来培训及发展别人,包括他们的个人发展以及满足组织的需要;确定和实现自己的学习机会。Align plans with business strategy; understand      short and long-term impact of business decisions; demonstrate knowledge of      and educate others about how one's work aligns with the overall      business/brand strategy, and ultimately shareholder value.制定与商业策略一致的计划;理解短期和长期商业决策的影响力。指导其他同事如何工作从而与整体业务与品牌战略保持一致,最终体现股东价值。Understand the meaning and implications of key      internal and external financial indicators; manage overall financial      performance; use sound financial analysis to evaluate strategic and      investment options.理解内部和外部财务指标的意义及影响;处理整体财政表现;运用合理的财务分析去评价战略及投资选择。Add value through revenue growth and      operational efficiency through process improvement; understand and focus      on the key drivers of sales, colleague and customer satisfaction,      profitability, and quality.通过收入的增长和有效的运作提升价值;理解并关注销售,同事和宾客的满意度,收益和质量的关键。Manage and redesign processes for optimal      value by encouraging and actively participating in process improvement      methods while measuring results.当评估结果时,通过鼓励和积极参与过程的改进方法实现对于生产价值的管理和计划。Conduct ‘surprise’ cash float checks进行突击的备用金检查.Fully understand hotel PMS - Opera, FCS, and      Vingcard Systems.理解酒店PMS-Opera, FCS, Vingcard系统.Be familiar with hotel emergency procedures      e.g. fire alarm and take charge during emergency situations.熟悉酒店对于紧急情况的程序,例如:遇火警时,并能负责紧急情况的处理。Respond to guest correspondence or feedback      within 24 hours.在24小时内回复宾客的信件及反馈意见。Actively participate in department head, daily      crossover, KPI, Mice, section head and Rooms Division meetings as      requested and any other relevant meetings as required. Attendance must      always be on time.积极参加房务部门交叉会议,KPI,Mics等会议,以及根据需要参加其他相关会议并必须准时出席.Perform any duties assigned by the Management      deemed necessary.执行任何管理层委托的工作。
  • 长沙 | 5年以上 | 大专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 人性化管理
    • 步行距离宿舍
    国际高端酒店/5星级 | 100-499人
    发布于 10-22
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    负责行政酒廊的日常工作,包括管理库存,保证日常宾客服务,卫生和安保工作按标准进行,并带领团队为客人提供高水准的服务。同时协助前厅经理做好VIP的接待安排工作。
  • 上海 | 3年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 帅哥多
    • 美女多
    • 包吃包住
    • 员工生日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 10-22
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    Is familiar with all happening in the hotel, arrivals, departures and see-offs of guests staying in-house.掌握酒店内发生的所有状况,客人抵达, 离店, 欢送住店客人。Is familiar with VIP room blocks and conducts random inspections of rooms.熟系VIP客人房间的安排,随时抽查。Ensures that the Executive Lounge, Reception and guestrooms are clean, organized, properly supplied and manned.确保贵宾酒廊、接待台及客房是整洁有序的,保持备品充足和人员充足。Is responsible for the efficient functioning of the Executive Club Lounge which provides personalized guest services such as check-ins and check-outs; airline reservation /Confirmation and food & beverage service.负责贵宾酒廊的有效运行,给客人办理个性化的入住登记手续和离店手续,提供机票预定确认以及食品和饮料的服务。Monitors the quality of service in the Executive Club to ensure that the standards are maintained.监督贵宾的服务质量以确保达到运营标准。Interacts with the Executive Club guests to obtain feedback and to measure guest satisfaction.与贵宾客人交流以得到客人的反馈并让客人满意。Maintains all equipment in good working order and instructs new employees on their use.确保所有设备都处于良好的工作状态,并及时教会新员工使用。Ensures proper update and maintenance of Guest History in order to effect personalized attention and service.确保正确的更新顾客的资料以便有效的提供个性化的关怀和服务。Handles problems and complaints affecting Executive Club guests.解决并处理贵宾客人的问题和投诉。
  • 上海-闵行区 | 经验不限 | 大专

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 人性化管理
    • 英语培训
    • 团队建设
    • 希尔顿员工价
    国际高端酒店/5星级 | 100-499人
    发布于 10-22
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    Principle Responsibilities & Position Purpose:职责目标:Assists the Front Office Manager in administration and manage all Executive Lounge operation profitability cost control and quality standards,  ensure total guest satisfaction throughout their stay at the hotel by ensuring that enquiries receive responses and advise and information is delivered when requested. Ccoordinate efficiently  day to day operation of the Executive Lounge and Executive floors, and provide leadership to the frontline level.协助前厅经理管理行政楼层运作,包括利润最大化,控制成本和服务质量, 确保顾客满意度,有效的领导行政楼层和行政客房的各项运作。Responsible for assisting in the execution of daily operations activities including Culinary, Food and Beverage and Front Office position and work with employees to carry out guest arrival and departure procedures and maintain the Executive Lounge and Floow cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.负责协助执行行政楼层的日常运营,包括厨房,餐饮和前厅职位,并与员工一起执行客人到达和离开的程序,保持行政酒廊和行政楼层的清洁标准。确保客人和员工的满意度并达到营业预算。Essential Responsibilities:基本职责: Communicates clearly and effectively written  and oral communication  to provide clear direction to staff. Observes staff performance and encourages employee and identify and encourage improvement. Interviews, selects, trains, supervises, evaluates, counsels, and administers disciplinary procedures for Executive Lounge staff. Monitor Executive Lounge traffic and work with the executive team to forecast needs and make staffing adjustments .与员工有效的沟通,提供明确指示,关注员工的表现并给予激励。依相关程序面试,挑选,培训,督导,评估,管理前厅部所有员工。维持行政楼层的秩序,根据需求进行人员调配。Reviews VIP reservations and ensure proper handling of VIPs and groups, administer amenity orders, and resumes for incoming guests. Updates system by inputting inventory and non-inventory groups. Monitors special reservation requests handling and overseeing rate changes of in-house guests.关注VIP及有特殊要求的预订,及时更新系统相关信息,确保VIP及团队预订的良好运作。监督住店客人房价变更情况。Computes daily payroll, schedules, and other reports. Analyzes data and makes decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecast of expected arrivals and departures.估算每日薪酬,进程表及相关报表。根据之前的经验及详细预订情况对数据进行分析,预测每周及每日的预抵和预离。Manage Executive Lounge staff, resolves guest concerns promptly and efficiently, and implements resolutions by using discretion and judgment.管理行政楼层员工,运用用敏锐的判断力和决断力解决客户的问题。Leads and motivates team members by leading by example and employing competent and consistent management practices.通过训练及一致的管理,领导和激励团队员工.Actively takes part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Also attends training where and when required。积极地参加职业培训,让员工保持水平一致。Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.做队员的导师,提高员工水平,促进他们完成所设立的目标。Maintains discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labour Law and HR guidelines. Distributes appropriate discipline when and where required.确保员工手册,中国的劳动法,HR指南的一致性,必要的时候提供培训。Conducts PDR’s, 1:1 meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards.根据希尔顿绩效评估标准,进行1:1的面谈,确保对每个员工的公平,为员工提供继续发展的平台。Is involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career.培训部门高潜能员工,促进工作水平的提高及进一步的职业规划。Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them.简单易懂的培训新员工,使其尽快达到胜任工作的最低标准,了解公司的期许与要求。Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.为顾客提供热情周到的服务,有宾至如归感。Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonours and Frequent Flyer Number enquired about, and method of payment secured.依照预订为客人办理入住,核对预订信息,希尔顿荣誉客会号及航空公司会员号,确保入住登记表的完整性及付款方式安全有效。Ensuring that guests are escorted to their room that the hotel facilities and room features are explained, and that luggage is delivered in a prompt manner.将客人送至客房,介绍客房布局,确保行李及时送达。Handles complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.维护顾客档案和信息,确保预订的有效性和准确性。Acts as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual.作为VIP客人最先联系到的部门,要确保他们的个性化服务。Allocates rooms in accordance to the guests reservation, preference and remarks, maintaining a systemized and sales focused approach to room inventory management.按照客人的预定或喜好安排房间,并做详细目录管理。Prints Welcome letters from the Guest Relation Manager, and for 1st time stay HHonours guests, arranges welcome cards and ensure that they are placed in guest rooms or handed over at the time of arrival.从宾客关系经理处打印希尔顿荣誉客会会员卡,并确保欢迎卡及时置于会员入住的房间。Coordinates with Amenity Butlers that all guest supplies and amenities are offered and replenished to the required  VIP level and for special occasions – ie. Birthday’s and Honeymoon’s.为VIP客人或特殊场合安排活动,例如:过生日和度蜜月的宾客。Facilitate the operation of the VIP gift amenity menu, by offering it to guests, and ensuring that VIP’s receive their chosen amenity item.提供VIP宾客礼遇的单页,确保宾客享用到所有礼遇。Liaises with Sales, Reservations and the Business Development team to handle corporate guests.协销售,预定和商业发展团队共同为客人提供服务。Provides extra services for VIP guests including offering refreshments, cold towels and other courtesies upon arrival.为VIP宾客提供额外的服务,包括点心,饮料,毛巾等。Promotes HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received.引入新的荣誉客会会员,确保会员应得利益,为会员提供优质专业的服务。Carries out ticket reconfirmation, safari bookings and makes guest reservations when required.如有需求,帮助客人完成机票确认和旅行预订等。Ensure a prompt and efficient departure, by settling guests’ accounts as per billing and reservation instructions and ensuring that all guests folios are correct.确保所有帐单消费的精准性,为客人提供高效快捷的结帐服务。Inputs information in to Fidelio regarding guests, ensuring accuracy and that all details are completed and that the information can be clearly understood by other team members.将准确完整的信息录入酒店管理系统,以便大家分享。Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.遵循希尔顿品牌标准。Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China.掌握希尔顿酒店集团的基本概况。Is up to date with information on facilities, attractions, places of interest, sights and activities in and around hotel.了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便。Ensure that the overall appearance of the Executive lounge is neat and tidy at all times.确保行政楼层的整洁。Ensure communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts.确保和前台及其他部门间的有效沟通交流,特别是客房部,餐饮部等。Maintains the hotel systems to ensure accuracy of information and data, and that it is easy to use and operated in an organized and systemized way. Also Ensures that the Reception Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way.保持酒店数据的精准性,便于操作。维持设施设备的正常运做和工作区域的清洁。Prepares the Executive Lounge for F&B service, monitoring service and preparation areas to ensure cleanliness and presentation standards. Meets and greets regular and normal guests during the service, ensuring satisfaction.为行政楼层提供餐饮服务,监督管理使行政楼层随时都处于最佳状态。问候行政楼层的客人和常客确保客户满意度。Ensures that the day-to-day functions of the Executive floors are completed. Including but not limited to Guest Services Manager’s checklist, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, Discount and rate discrepancies, and registration cards.确保完成行政楼层每日的任务,包括核对清单,报告,房间安排,信用额度核对,折扣及房价差异,入住登记单,系统数据备份等。Checks Registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is actioned upon.核对入住登记表,会议及活动信息,预订备份等。 Completes reports where and when requested, ensuring that they are complete and delivered on time to the respected party.如有要求,提供完整的报告,并及时送至所需部门。Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis.确保信息的有效传递,尚未完成的事情逐一移交至有关人员,让宾客满意。参加日常例会及其他会议。Inspects all VIP rooms prior to arrival and greet VIP guests personally. Manage the performance of the Executive Lounge in the hotel.在到达前检查所有VIP客户并亲自问候VIP的客人。管理酒店行政酒廊的各项工作。Flexibility to respond to arrange of different work situations.灵活应对不同工作情况的安排。Monitors food hygiene and food service standards. Coordinates with Executive Chef regarding food presentation.监督食品卫生和食品服务标准。与行政总厨协调食物的摆放。Ensures that the Executive Floor is kept stocked and maintained with requisitions and that par levels are maintained and stock tracked, managed and not wasted, maintaining costs where able. Monitors inventory of the Executive Lounge’s stock including DVD and CD’s to ensure that all items provided to guests are returned and are accounted for.确保行政楼曾有足够的存货,同时避免浪费。 查看所有提供给客人的物品是否完好,包括DVD和CD。Keeps up to date and aware of competitor activities in order to be proactive and create market advantage.警惕商业竞争行为,并及时上报。Adheres to the hotel selling strategy of Demand Based Pricing and maintains rate integrity by offering clear, transparent, and value for money rates to guests.根据价格要求向客人提供相应物有所值的物品。Adheres strictly to standard cash handling procedures, ensuring to balance float and drop the required amount. Manages cash, credit card, city ledger, voucher and all other forms of payment correctly. 严格遵守现金收付手续,收取现金,信用卡,转帐,代金券等。Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.收取现金,信用卡,代金券,公司或第三方付费等服务时要严格遵守酒店规定。Provides and maintains safety deposit boxes, ensuring that guests valuables are safe and secure at all times.为客人提供保险箱,保证他们的财物安全。Follows up on outstanding accounts to ensure no loss of revenue and secures method of payment for upcoming reservations.跟进担保预订及付款方式,确保酒店收入。Maintains the efficiency of departure by checking all guests folios to ensure accuracy of charges.     确保所有帐单消费的精准性,为客人提供高效快捷的结帐服务。Manages costs effectively by minimizing and controlling expenses.控制花费,节约成本。Managers and approves rebates, refunds and discounts where applicable在必要的时候给予折扣等优惠。Upsells rooms to higher room and rate categories, ensuring the maximum revenue generation from each guest.  积极增销(到高一等级房间或更高的价格,争取利益最大化。Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards.抓住商机,用合理的方式提高酒店收入,确保客人物有所值。Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.通过学习希尔顿关爱,把希尔顿关爱理念运用到服务中去。Carries out any other reasonable duties and responsibilities as assigned.完成任何其他合理的职责和被指派的职责。The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要,该部门有权更改或补充该职位描述。
  • 深圳 | 2年以上 | 中专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 年终奖金
    • 员工活动
    • 节日津贴
    • 职业发展机会
    • 员工奖励计划
    国际高端酒店/5星级 | 500-999人
    发布于 10-21
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    有投必应
    有投必应
    技能要求–l           有效的中英文沟通能力l     独立性强、忠诚可靠并具良好的组织能力l     熟悉酒店电脑系统操作l    良好的处理问题的能力l    有培训和激励员工的能力 资格 –·         高等教育 经验 –·       在五星级酒店至少有三年的相关工作经验·         流利的英文表达能力和写作能力·       具有部门培训经验·         优秀的管理能力 
  • 北京-朝阳区 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 包吃包住
    • 员工生日礼物
    • 补充医疗保险
    • 集团员工价
    • 年度奖金
    国际高端酒店/5星级 | 500-999人
    发布于 10-22
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    岗位职责1、建立行政楼层的操作表,直接管理及领导行政楼层。2、运用管理技巧调动和提高员工工作积极性。3、同所有的宾客建立良好的公共关系。4、保证行政楼层在整洁的环境下为宾客提供服务。5、迎接VIP宾客到店及陪同到房间。6、与前台紧密联系确保行政楼层各信息和工作的准确性。7、亲自接受宾客投诉及有效地及时处理。岗位要求1、大专学历或同等文化程度以上。具有行政楼层工作3年以上的经历,前厅工作4-5年以上经历。2、仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际。3、能用流利的英语从事前厅服务。4、熟悉前厅管理专业知识、市场销售知识和接待礼节礼仪;熟练运用电脑。
  • 长沙 | 2年以上 | 大专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 年底双薪
    • 员工生日礼物
    • 人性化管理
    • 月休8天
    国际高端酒店/5星级 | 500-999人
    发布于 10-22
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    岗位职责1.直接管理及领导行政楼层;2.运用管理技巧调动和提高员工工作积极性;3.同所有的宾客建立良好的公共关系;4.保证行政楼层在整洁的环境下为宾客提供服务;5.迎接VIP宾客到店及陪同到房间;6.与前台紧密联系确保行政楼层各信息和工作的准确性;7.亲自接受宾客投诉及有效地及时处理。岗位要求1.大专学历或同等文化程度。具有前台工作3年以上的经历,前厅工作5年以上经历。2.仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际。3.能用流利的英语从事前厅服务。4.熟悉前厅管理专业知识、市场销售知识和接待礼节礼仪;熟练运用电脑。5.有国际品牌酒店行政酒廊工作经验及相关餐饮酒水知识。
  • 福州 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 帅哥多
    • 美女多
    • 包吃包住
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 10-22
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    岗位职责 1、建立行政楼层的操作表,直接管理及领导行政楼层。 2、运用管理技巧调动和提高员工工作积极性。 3、同所有的宾客建立良好的公共关系。 4、保证行政楼层在整洁的环境下为宾客提供服务。 5、迎接VIP宾客到店及陪同到房间。 6、与前台紧密联系确保行政楼层各信息和工作的准确性。 7、亲自接受宾客投诉及有效地及时处理。 岗位要求 1、大专学历或同等文化程度。具有前台工作X 年以上的经历,前厅工作7年以上经历。 2、仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际。 3、能用流利的英语从事前厅服务。 4、熟悉前厅管理专业知识、市场销售知识和接待礼节礼仪;熟练运用电脑。
  • 广州 | 经验不限 | 本科 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 帅哥多
    • 包吃包住
    • 年底双薪
    • 员工生日礼物
    • 人性化管理
    国际高端酒店/5星级 | 500-999人
    发布于 10-22
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    岗位职责1、建立行政楼层的操作表,直接管理及领导行政楼层。2、运用管理技巧调动和提高员工工作积极性。3、同所有的宾客建立良好的公共关系。4、保证行政楼层在整洁的环境下为宾客提供服务。5、迎接VIP宾客到店及陪同到房间。6、与前台紧密联系确保行政楼层各信息和工作的准确性。7、亲自接受宾客投诉及有效地及时处理。岗位要求1、大专学历或同等文化程度。具有前台工作3年以上的经历,前厅工作X 年以上经历。2、仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际。3、能用流利的英语从事前厅服务。4、熟悉前厅管理专业知识、市场销售知识和接待礼节礼仪;熟练运用电脑。
  • 肇庆 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 包吃包住
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 10-21
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    岗位职责/职位描述岗位职责-  负责酒店行政酒廊的接待和管理工作;-  督导下属部门主管,委派工作任务,明确岗位责任,随时调整工作部署;-  保证豪华阁在整洁的环境下为客人提供服务;-  确保豪华阁各信息和工作的准确性;-  保持良好的客际关系,能独立有效地处理 投诉;岗位要求-  大专及以上学历,3年以上前厅工作经验;-  良好的英文口头表达和书面表达能力;-  熟练使用微软办公软件和前台系统;-  熟悉各种应急预案的内容和程序;-  具有解决问题和组织能力;
  • 深圳 | 3年以上 | 大专

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 帅哥多
    • 美女多
    • 包吃包住
    • 人性化管理
    国际高端酒店/5星级 | 500-999人
    发布于 10-22
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    1.根据预订优质快速的为客人办理入住手续,确认相关信息,如:房价,人数等,依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员,吸引新会员的加入。指引去房间的方向并解释房卡的使用方法,向客人分发礼物等。2.确保入住期间的各项需求能有效满足,帮助客人办理外币兑换及结帐手续。接收现金,信用卡,旅行支票,公司或第三方付费等付款方式。3.热情友好的问候客人,对客人的合理需求予以积极恰当的回应。准确提供各种信息如:酒店营业场所的营业时间及VIP促销计划等。4.对自己权限范围内不能予以解决的问题和需求,及时反馈给相应部门和人员予以解决。5.礼貌的接听所有来电,及时恰当的处理各种邮件、传真和包裹,对于客人的特殊要求予以交接班。6.沉着冷静的应对和处理各类客人投诉,如:客人对价格不满,空调或供暖系统的不足等。7.积极的工作,友好的为客人提供服务。8.积极参加所需的各种培训,提高工作能力。9.致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。10.在团队中起到积极作用,有效的沟通,确保达到目标。
  • 广州 | 5年以上 | 本科 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 员工生日礼物
    • 人性化管理
    • 年终奖
    • 员工免费房
    国际高端酒店/5星级 | 500-999人
    发布于 10-22
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    Ensures the Manor & Residences Club team maintain complete knowledge of and comply with all departmental policies, service procedures and standards (Hotel & LQA) on a daily basis.Monitor TrustYou and take necessary action to ensure service level and engagement are always up to hotel standard and goal set by the management in order to maintain high customers’ satisfaction and loyalty.To assist and support the Club Manager in the seamless running of the department in the most efficient and effective manner delivering the highest possible standards of service, whilst being pro-active in maintaining and/or improving turnover and profitability.
  • VIP首席管家

    6.5千-7.5千
    福州 | 2年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 年底双薪
    • 年度旅游
    • 员工生日礼物
    • 人性化管理
    国内高端酒店/5星级 | 100-499人
    发布于 10-22
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    岗位职责:1、监督本部门工作人员,以确保来宾始终得到礼貌接待及充分的注意和重视,由此实现最大的客人满意度 。2、监督所有一线员工的工作,以确保会员始终得到全部优惠,常客和其它贵宾也得到特别关照。 3、在贵宾(VIP)到达前对贵宾房进行检查。4、指导客户关系工作的各个方面,从而最大程度获得宾客满意度。任职要求:1、拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。2、具有良好写作技能和英语听说写的能力。3、熟练使用微软办公软件和前台系统。4、具有解决问题和组织能力。
  • 昆明 | 3年以上 | 本科

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    国际高端酒店/5星级 | 500-999人
    发布于 10-22
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    DUTIES AND RESPONSIBILITIES 工作职责Overall responsible for ensuring and maintainingthe entire range of services offered for the Club Floor and Club Lounge withthe aim to maximum guest satisfaction确保向行政楼层和行政俱乐部提供全方位的服务,最大程度的获得宾客满意度Monitor Club Lounge personnel to ensure PriorityClub members consistently receive all benefits, repeat guests and other VIP’sreceive special recognition and service监督行政酒廊人员的工作,以确保优悦会会员始终得到全部优惠,常客和其它贵宾也得到特别关照Liaise with other departments and necessary outsidecontracts to ensure excellent service delivery与其它部门和必要的外部承包商联系,以确保提供高质量的服务Appraise appearance, discipline and efficiency ofall staff under direct supervision and initiate immediate remedial action ifnecessary评估所有员工的外在形象、守纪情况和工作效率并进行直接监管,如有必要,可采取直接的纠正措施 QUALIFICATIONS AND REQUIREMENTS技能要求Communication skills are utilized a significantamount of time when interacting with others; demonstrated ability to interactwith customers, employees and third parties that reflects highly on the hotel,the brand and the Company.拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。Good writing skills具有良好写作技能Proficient in the use of Microsoft Office and FrontOffice System熟练使用微软办公软件和前台系统Problem solving and organizational abilities具有解决问题和组织能力 
  • 北京-通州区 | 5年以上 | 中专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 年度旅游
    • 员工生日礼物
    • 人性化管理
    • 温馨宿舍
    国际高端酒店/5星级 | 100-499人
    发布于 10-21
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    岗位职责1.直接管理及领导行政楼层;2.运用管理技巧调动和提高员工工作积极性;3.同所有的宾客建立良好的公共关系;4.保证行政楼层在整洁的环境下为宾客提供服务;5.迎接VIP宾客到店及陪同到房间;6.与前台紧密联系确保行政楼层各信息和工作的准确性;7.亲自接受宾客投诉及有效地及时处理。岗位要求1.大专学历或同等文化程度。具有前台工作3年以上的经历,前厅工作5年以上经历。2.仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际。3.能用流利的英语从事前厅服务。4.熟悉前厅管理专业知识、市场销售知识和接待礼节礼仪;熟练运用电脑。
  • 西安 | 5年以上 | 大专

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    • 五险一金
    • 员工关爱
    • 先进管理
    • 美味员工餐
    • 发展平台
    • 温馨宿舍
    • 员工折扣
    • 员工答谢周
    • 职业通道
    • 安全环境
    国际高端酒店/5星级 | 100-499人
    发布于 10-22
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    1. Provides services that are above and beyond for guest engagement and retention.提供超越客人情感投入和保留客人的服务。2. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.通过沟通和协助个人理解客人需要,当需要时提供指导,反馈,和个人辅导来改进服务。3. Supervises and managing team members. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees’ absence.监督和管理团队成员。管理日常运作。理解员工的职位当他们缺席时暂代其职。4. Acts as the “Service Champion” for the Club and creates a positive atmosphere for guest relations.为团队充当“服务冠军”,创造积极的对客关系的氛围。5. Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.展示在客人服务的领导力,示例卓越的客人服务,和创造积极的对客关系的氛围。6. Strives to improve service performance.争取改进客人服务业绩。7. Empowers team members to provide excellent customer service.授权团队成员来提供卓越的客人服务。8. Ensures that all Club areas have an atmosphere that is conducive to the overall guest experience.确保行政楼层区域有一种有助于客人体验的总体氛围。9. Reviews comment cards, guest engagement results and other data to identify areas of improvement.检查客人意见卡,客人情感投入的结果和其他鉴定的需要改进的区域数据。10. Responds to and handles guest problems and complaints.回应和处理客人问题和投诉。
  • 无锡 | 2年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 员工生日礼物
    • 人性化管理
    • 酒店员工价
    国内高端酒店/5星级 | 100-499人
    发布于 10-21
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    管理整个行政楼层的营业– 包括接待贵宾、处理客人投诉、分发日用品、早餐和鸡尾酒服务 – 使酒店得到最大利润,保持顾客的满意度1. 指导行政楼层员工的工作,提供指导意见、领导和鼓励他们进行服务,保持行政楼层服务和产品的高标准水平2. 监督主管这一小组的全面日常行政工作,保证所有客户关系档案、记录和报告都定期更新并准确,监督客房的可使用程度和未来的客房率– 取得最大的工作效率3. 要经常在行政楼层上班,保证工作程序得到有效的执行4. 监督客房安排,进行客房检查,保证客人非常舒适和快乐5. 如果有需要,承担员工的主要职责,保证服务的连续性6. 迅速处理客人的请求、询问和抱怨,保证采取行动, 和其它部门一起协调满足客人请求或特别需要– 保证客人完全满意
  • 昆明 | 3年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 年底双薪
    国际高端酒店/5星级 | 100-499人
    发布于 18:21
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    ·         Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure·         在入住期间,监察和督促客户关系,提供个性化,温馨的服务从而最大化的满足客人。·         Monitor guest relations personnel to ensure IHG Rewards Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service·         督促和保证所有优悦会会员能够享受所有的福利,回头客人和贵宾能够享受特别的待遇和服务。·         Inspects all VIP rooms prior to arrival·         在贵宾到达前检查房间。·         Greet VIP guests personally·         亲自迎接贵宾。·         Liaise with other departments to ensure excellent service delivery·         和其他部门紧密联系保证客人得到最优质的服务。·         Oversee maintenance of efficient repeat guest history system·         查阅回头客人的历史资料。·         Promote Inter-Hotel sales and in-house facilities·         推销酒店的销售品和设备。·         Develop and implement guest telephone contact systems·         建立和实施客人电话联系的系统。·         Handle guest complaints and refer them as necessary, follows up on corrective action·         处理客人的投诉,并及时做出相应的行动。·         Compile, analyze and control Executive Club costs·         计划,分析和控制行政楼层的成本。·         Schedule and attend regular IHG Rewards Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery·         经常组织,邀请优悦会会员,贵宾参加鸡尾酒会等社交活动,以提高服务质量。·         Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests·         根据当日预定报表提前检查贵宾的房间,欢迎物品和满足特别的要求。·         Prepare requisitions for amenities on a timely basis·         准备欢迎物品。·         Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction·         全面的负责和确保各方面的行政酒廊服务以顾客为目标最大化的满足他们。·         Co-ordinate with the Public Relations Department to organize GM Cocktails Party·         协调公关部门组织总经理宴请。·         Co-ordinate with F&B Department and input suggestions on the improvement and implementation of new ideas·         和餐饮部门协调主动创新一些好的建议,提高餐饮服务质量。·         Check guest rooms with Housekeeper at random on weekly basis and VIP rooms, when available·         每周不定时的和行政管家检查贵宾房间。·         Be conversant with all hotels’ activities by reading event order, Public Relations materials and also promotion of competitor advertisement in the media for details on special promotion.·         熟悉酒店的各种宴会,外界信息同时了解竞争对手的一些宣传和推广。·         Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary·         评估下属的表现行为和执行情况,如有必要主动采取一些行动。·         Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations·         组织部门的会议以推进相互沟通和有效的运作。·         Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures·         有效的做好准备工作,合理安排假期,对未来的房间情况和大型会议的安排提前做好计划,特别是早/晚入住,早/晚退房的团队。·         Liaise with Finance department·         和财务部门紧密联系。·         Ensure the staff adhere and deliver the IHG standards and policies·         确保员工执行和履行酒店标准和政策。·         Assists in planning for future staffing needs·         帮助规划员工未来的发展需求。·         Assists in recruiting in line with company guidelines·         根据公司的指示和要求协助招聘员工。·         Prepares and administers detailed induction program for new staff·         准备和执行新员工的具体工作职责的计划。·         Maintains a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation·         协助保持当前全面的顾客关注,程序与政策以及检查执行情况。·         Ensures training needs analysis of Business Centre staff is carried out and training program are designed and implemented to meet needs·         确保所有员工的培训需求都得到了执行,并且培训的计划的安排和执行都满足了所有需要。·         Conducts on the job training and maintains a comprehensive list of training progress for all staff·         在工作培训中进行指导,并且为所有员工制定一套广泛的,全面的培训计划。·         Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance·         指导,管理,约束员工,给予有建设性的回复意见提高员工的工作表现。·         Regularly communicates with staff and maintains good relations·         时常与员工沟通,建立良好关系。·         Perform other tasks as assigned完成其他的分配任务。
  • 珠海 | 2年以上 | 大专 | 提供食宿

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    国际高端酒店/5星级 | 50-99人
    发布于 10-22
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    工作职责:通过安排或确定合适的服务人员来回应处理客人的特殊安排或服务要求(如交通、预订、干洗服务)。对客人的特殊要求做出回应,并跟进以确保满意。为客人提供关于酒店设施、服务和运营时间的介绍和信息,以及当地充满趣意景点和活动。必要时联系相应的个人或部门(如:行李员、客房部)来解决客人的来电、需求或问题。检查轮班日志/每日备忘录,并在日志中记录相关信息。确保前一天的所有未解决的请求得到优先处理并得到解决。实时关注行政酒廊的座位供应、服务、安全和客人体验感。
  • 行政楼层经理

    6.5千-7.5千
    深圳 | 经验不限 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 员工生日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 10-21
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    • 投递简历
    岗位职责1、建立行政楼层的操作表,直接管理及领导行政楼层。2、运用管理技巧调动和提高员工工作积极性。3、同所有的宾客建立良好的公共关系。4、保证行政楼层在整洁的环境下为宾客提供服务。5、迎接VIP宾客到店及陪同到房间。6、与前台紧密联系确保行政楼层各信息和工作的准确性。7、亲自接受宾客投诉及有效地及时处理。岗位要求1、大专学历或同等文化程度。具有前台工作2年以上的经历,前厅工作3年以上经历。2、仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际。3、能用流利的英语从事前厅服务。4、熟悉前厅管理专业知识、市场销售知识和接待礼节礼仪;熟练运用电脑。
  • 成都 | 3年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 包吃包住
    • 员工生日礼物
    • 人性化管理
    国内高端酒店/5星级 | 2000人以上
    发布于 10-21
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    • 投递简历
    岗位职责1、建立行政楼层的操作表,直接管理及领导行政楼层。2、运用管理技巧调动和提高员工工作积极性。3、同所有的宾客建立良好的公共关系。4、保证行政楼层在整洁的环境下为宾客提供服务。5、迎接VIP宾客到店及陪同到房间。6、与前台紧密联系确保行政楼层各信息和工作的准确性。7、亲自接受宾客投诉及有效地及时处理。岗位要求1、大专学历或同等文化程度。具有前台工作3 年以上的经历,前厅工作3 年以上经历。2、仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际。3、能用流利的英语从事前厅服务。4、熟悉前厅管理专业知识、市场销售知识和接待礼节礼仪;熟练运用电脑。
  • 宁波 | 经验不限 | 学历不限

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 年度旅游
    • 人性化管理
    • 人文关怀
    国际高端酒店/5星级 | 500-999人
    发布于 10-21
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    岗位职责1.建立行政楼层的操作表,直接管理及领导行政楼层。2.运用管理技巧调动和提高员工工作积极性。3.同所有的宾客建立良好的公共关系。4.保证行政楼层在整洁的环境下为宾客提供服务。5.迎接VIP宾客到店及陪同到房间。6.与前台紧密联系确保行政楼层各信息和工作的准确性。7.亲自接受宾客投诉及有效地及时处理。岗位要求1.大专学历或同等文化程度。具有前台工作2 年以上的经历,前厅工作3 年以上经历。2.仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际。3.能用流利的英语从事前厅服务。4.熟悉前厅管理专业知识、市场销售知识和接待礼节礼仪;熟练运用电脑。
  • 三亚 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 人性化管理
    • 完善培训体系
    • 节日生日礼物
    • 丰厚年终奖金
    • 众多外派机会
    • 一流工作环境
    • 提供食宿
    国际高端酒店/5星级 | 500-999人
    发布于 10-20
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    ·         In charge club operation, ensure all service and product meet guest expectation and brand standard.·         In charge club 54 rooms, club concierge, club F&B and club kitchen.·         Planning club F&B menu and food presentation with chef.·         Ensure upsell revenue, profit and cost meet company & owner budget·         Club manning & cost forecast·         Improve service with rooms policy ,standard issue·         Make training plan for all club L&G.
  • 长春 | 5年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 人性化管理
    • 每周双休
    • 法定假日
    国内高端酒店/5星级 | 500-999人
    发布于 10-22
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    岗位职责1.直接管理及领导行政楼层;2.运用管理技巧调动和提高员工工作积极性;3.同所有的宾客建立良好的公共关系;4.保证行政楼层在整洁的环境下为宾客提供服务;5.迎接VIP宾客到店及陪同到房间;6.与前台紧密联系确保行政楼层各信息和工作的准确性;7.亲自接受宾客投诉及有效地及时处理。岗位要求1.大专学历或同等文化程度。具有前台工作3年以上的经历,前厅工作5年以上经历。2.仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际。3.能用流利的英语从事前厅服务。4.熟悉前厅管理专业知识、市场销售知识和接待礼节礼仪;熟练运用电脑。5.言谈举止优雅得体的女士管理者;
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