The Director of Mind & Movement is responsible for, but not limited to, the overall Recreation and Spa Team member and functions. The Director of Mind & Movement should liaise closely with the other department head to ensure all activities and services meet and exceed SH service delivery.
Personnel Management
1. Perform annual performance review on all Recreation and Spa team members. Encouraging and coaching the development of employee potential.
2. To be responsible to oversee the recruitment, induction, training development, appraisal and discipline of all Spa and recreation team members. It is necessary to have a clear understanding of personnel rules in accordance with human resources policies.
3. Setting achievable goals for Spa and recreation team members, to include budget and retail goals per department, established with Spa and recreation Management Team.
4. Will be responsible for timely documentation and the discipline of the team members in accordance with Progressive discipline procedures outlined in Human Resource Policy & Procedure Guide.
Training
1. Signoff on NATPC completed by legendary trainers to ensure that standards and procedures have been understood.
2. Pass on any learned knowledge from shows or training, thereby being an avenue for industry information.
3. Review that SOP’s are continuously current and correct for all spa and recreation team members.
4. Review treatments and SOPs. Responsible for maintaining the high standard of Treatment, Service and attention to detail within the Spa and Recreation facility.
5. Meet with all new heads of departments and give a tour of the Spa and Recreation facility and explain the philosophy and culture of the Spa and Recreation. Relate the training to their point of view. If available schedule a treatment to allow clear understanding of Spa and Recreation experience and how to relate this to a guest.
Spa and Recreation Operations
1. Responsible for the setting down and instigating of all policies and objectives within the Spa and Recreation Department.
2. The Director of Mind & Movement takes reservations when necessary.
3. Dealing with dissatisfied or disgruntled guests.
4. Responsible for motivating retail sales and ensure that all sales are recorded accurately.
5. To supervise and conduct the safety or users and equipment of the Spa and Recreation to ensure that the Health and Safety Policy and procedures are implemented and monitored in particular with relation to cleanliness and hygiene.
6. Assuring that mistakes mentioned are corrected and discuss procedures that were performed correctly.
7. Review trolley, closets, upkeep and ALL equipment on a regular basis.
8. Overseeing service and appearance. Walking Spa and Recreation facility to review Standards and Procedures and the operational status of the facility.
9. Reading through the many essentials e-mails that deal regarding the Spa and Recreation department, meetings, groups, and RW’s. Also, replying to guest, vendor, sales and colleague e mails.
10. Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence or wear and tear.
11. Prepare and present monthly meeting for ALL spa and Recreation team members.
12. Prepare the agenda for weekly planning meeting for Spa and Recreation management team.
13. To ensure operational flow, discuss any issues, and provide information of special attention guest and groups that may be in house.
14. Review log of training completed by all managers. Review monthly training schedule.
15. Discuss the following categories: Marketing, Personnel, Operations, and Financials.
Customer Relations
1. To deal with any problems, enquiries and complaints from Spa clientele.
2. Meet RW and special guest.
