Essential Duties and Responsibilities – (Key Activities of the role)
主要职责﹣(职务的主要工作)
· Conduct Food and Beverage service of high standard and in accordance with departmental standards and procedures
按照部门的规范和程序提供高标准的餐饮服务。
· Develop departmental standards and procedures to promote salesmanship, beverage creativity and profit
为销售，饮品创新和利润制定部门的规范和程序。
· Communicates to his/her superior any difficulties, guest comments and other relevant information
与上级领导交流有关疑难，客人意见和其它相关信息。
· Delivers daily briefings and attends other Food and Beverage meetings as scheduled
召开每日例会和参加计划好的餐饮会议。
· Delivers prepared training sessions in line with a departmental monthly calender
按照部门的月度活动日历提供制定的培训课程。
· Prepares for service by ensuring the department’s:
确保部门的以下各项工作就绪为客人提供服务：
o Grooming is impeccable and in accordance with Intl’ 5 stars hotel personal presentation standards
遵守国际五星级酒店的个人仪表仪容规范著装无可挑剔
o Equipment is clean
设备干净
o Equipment is sorted and stored
设备分类且存放好
o Glassware is polished
玻璃器皿擦亮
o Requirements for special occasions are ready
特别活动的要求准备就绪
o Music is on
放音乐
o Lighting is on
开灯
o Outlet is ready for service and guest comfort
酒吧准备就绪为客人提供舒适的服务。
· Carries out effective service by ensuring all staff are aware of their role in:
确保所有员工了解自己的职责高效的提供服务：
o Greeting and seating guests
迎宾并安排客人就坐
o Explaining and up-selling daily beverage specials
说明并推销每日的特价饮料
o Processing food orders accurately
准确的下食品单
o Using trays and tray jacks effectively
有效的利用托盘和托盘架
o Quickly taking food and beverage orders
快速的为客人写餐饮订单
o Ensuring payment methods are handled accurately
确保准确的处理付款方式
o Ensuring working areas are cleaned and re-set quickly
确保工作区快速的清洁和重新摆放整齐
o Ensuring the bar is clean
确保吧台干净
o Regularly cleaning ashtrays
定时清理烟灰缸
o Conversing with Guests in relation to the food and beverage products
与客人交谈有关的餐饮产品
· Carries out effective beverage service by ensuring:
通过确保以下内容高效的提供饮品服务：
o Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations
遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
o Converse with Guests about whiskey advising the types and styles of whiskey taking wine orders and serving whiskey
与客人谈论威士忌，建议威士忌的种类和风格，写单和为客人送酒
o Promoting and selling cocktails, wine，beer & cigar to guests
向客人推销鸡尾酒, 葡萄酒,啤酒和雪茄
o Making and presenting cocktails
调配和装饰鸡尾酒
o Hand-drip coffee and tea is served hot and in accordance with standard
按规范提供热的手冲咖啡和茶
· Patron care standards are adhered to by ensuring:
通过确保以下方面遵守宾客服务规范：
o Guests are advised on alcoholic beverages
给予客人有关酒精饮料的建议
o The strengths of alcohol is advised and guests are advised as to their effect
告知客人酒精强度，并告诉客人对他们的影响。
o Compliance with legal provisions of local liquor codes
遵守法律规定和地方酒精饮品条例
o Level of intoxication of guests is assessed and appropriate action taken
评定客人的醉酒程度并采取必要的措施
o Advise guest on policy of smoking
通知客人相关吸烟规定
o Monitor factors which interfere with the total experience of the guest
监测影响客人总体体验的各方面工作
· Bar operations are carried out including:
酒吧管理包括：
o Correct use of refrigeration system
正确的使用冰箱系统
o Adhering to stock control procedures
遵循存货管理程序
· Take appropriate action to resolve guest complaints
正确处理客人的投诉。
· Requisition bar items according to bar stocks
根据酒吧存货量领取酒吧物品。
· Train bar attendant, wait help and bus help in basic beverage knowledge and beverage service
为酒吧侍应生提供基本的饮料知识和饮料服务的培训。
· Complete spillage report and submit to next shift manager at the Conclusion of each shift
填写洒酒单并在每班结束后交给下一班经理。
· Assist the Superior to source and review outlet musicians
协助上级领导寻找和审评音乐师。
· Assist to promote the musicians
协助乐师的推广工作。
· Design promotional material which is aimed at increasing revenue, covers and profit for the Bar with the approval of Superior
设计以增加收入，人数和利润为目的的酒吧宣传材料，然后由上级领导审批。
· Works with Superior on manpower planning and management needs
和上级领导一起进行人力规划和管理需求。
· Works with Superior in the preparation and management of the Department’s budget
和上级领导一起编制和管理部门预算。
Experience & Qualifications
相关经验和资质要求
1、Excellent professional ethic and personal credit；
具备优秀的职业道德及个人诚信；
2、Can deliver fast & efficient work under new environment;
可以在新的环境下快速高效的开展工作；
3、Excellent written and verbal communication skills, both in Chinese & English;
具备优秀的书面及口头的中英文沟通能力；
4、Proactive working attitude and team work spirit;
具备积极主动性和团队合作精神；
5、Excellent team management skill;
具备优秀团队管理能力；
6、Excellent client first attitude and customer management skills;
具备优秀的顾客服务意识和客户管理能力；
7、Work under pressure and handle issue speedily under complicated environment;
具备较好的抗压能力，可在复杂的环境中快递处理问题；
8、3-5 years management role at food & beverage store, work experience as bar management of intl’ 5 stars hotel is a plus;
3-5年以上餐饮企业门店管理职位经验，有国际五星级酒店酒吧管理经验者优先考虑；
9、Familiar with the establishment and operation of bar SOP;
熟悉酒吧的各项流程的制定和执行；
10、Familiar with office software.
能熟练操作办公室office软件。
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