岗位职责：
Responsibilities:
- 管理会议和宴会运营的各项工作，最大程度地完成部门预算。
- Manage all aspects of meeting and banquet operations to maximize the completion of departmental budgets.
- 进行销售拜访，电话销售，书信，电子邮件销售以及邀请客户参观酒店的工作。
- Conduct sales calls, telemarketing, letters, email sales, and the work of inviting clients to visit the hotel.
- 分析历史和其它统计信息。
- Analyze history and other statistics.
- 协商会议销售和宴会服务有关条款。
- Negotiate terms and conditions related to sales and banquet services.
- 协助客人了解酒店并安排现场视察。
- Assist guests in getting to know the hotel and arrange on-site inspections.
- 会见客人。
- Meet guests.
- 按要求参加贸易展览和销售会议。
- Attend trade shows and sales conferences as required.
- 从报纸，杂志和相关的行业文件中确定销售商机，并予以跟进。
- Identify sales opportunities from newspapers, magazines and relevant industry documents and follow them up.
- 保持定期电话拜访。
- Maintain regular phone calls.
- 监查竞争对手的活动并在制定销售策略时利用这些信息。
- Monitor competitor activities and use this information when developing sales strategies.
- 与业务供应方、会展策划人、客人/会务部门/旅行社，旅游运营商、航空公司、公司客户、政府部门以及其它与酒店业务密切相关的相关方建立并保持联系。
- Establish and maintain contact with business suppliers, MICE planners, guests/conference departments/travel agencies, tour operators, airlines, corporate customers, government departments and other parties closely related to the hotel business.
- 协助协调会议销售/促销活动等工作。
- Assist in coordinating meeting sales/promotions.
- 联系各相关运营部门为客人提供优质的服务：
- Contact the relevant operating departments to provide quality services to guests:
- 在客人预算内由厨师长制定餐单，由宴会负责人制定宴会场地平面图
- The head chef will make a menu within the guest's budget, and the banquet leader will formulate the banquet venue floor plan
- 预订经理在系统内占房
- The reservation manager occupies the room in the system
- 协助会议运作工作。
- Assist in the operation of the Conference.
- 与预订部联系有关场地分配和优先权的问题。
- Contact reservations department about venue allocation and priority.
- 在需要时参加每日例会及其它会议，以取得最佳效果。
- Attend daily meetings and other meetings when needed to achieve the best results.
- 处理行政工作，并更新与以下会议事项相关的文件：过去、当前、未来事件，菜单和饮料清单、财务规范、人员和培训、娱乐、会议、其它酒店会议及宴会运营、项目、材料、设备及其它。
- Handle administrative work and update documents related to the following conference matters: past, current and future events, menu and beverage lists, financial specifications, personnel and training, entertainment, conferences, other hotel meetings and banquet operations, projects, materials, equipment and others.
- 与美工部、印刷组联系，为会议部门制作印刷品或打印材料，并需确保酒店LED显示屏所显示的宴会及会议信息正确无误。
- Contact the Art Department and the Printing Team to produce printed materials or printed materials for the Conference Department, and ensure that the banquet and conference information displayed on the hotel's LED display is correct.
- 确保所有宴会及会议信息在酒店会议销售系统内的时时更新
- Ensure that all banquet and meeting information is kept up to date in the hotel's meeting sales system
- 关注本地竞争对手，与他们的运营进行比较。
- Keep an eye on local competitors and compare them to their operations.
- 推销酒店业务，并跟进客房销售或其他部门所推介的潜在销售线索
- Promote your hotel business and follow up on potential leads from room sales or other departments
- 不断通过贸易宣传品、酒店展和现场参观，了解视听的趋势、系统、操作和设备。
- Continuously learn about audiovisual trends, systems, operations and equipment through trade literature, hotel exhibitions and on-site visits.
- 与财会议销售总监一起编制和管理部门预算。
- Prepare and manage departmental budgets together with the Director of Finance and Conference Sales.
岗位要求：
Job Requirements:
- 能有效与顾客、合作人或第三方沟通，展示酒店、品牌及公司的高素质。
- Be able to communicate effectively with customers, collaborators or third parties to demonstrate the high quality of hotels, brands and companies.
- 具备较强的问题解决、推理、号召、组织及培训能力。
- Strong problem solving, reasoning, calling, organization and training skills.
- 具备高度的工作积极性并能在指定时间内完成上级制定的或自己承诺的工作任务。
- Have a high degree of enthusiasm for work and be able to complete the work tasks set by the superior or promised by themselves within the specified time.
- 具备高度的工作积极性并始终能为自己制定较高的工作标准及销售指标。
- Have a high degree of enthusiasm for work and always be able to set high working standards and sales indicators for themselves.
- 说服能力
- Ability to persuade
- 熟练使用微软办公软件。
- Proficiency in Microsoft Office.
- 良好的写作能力。
- Good writing skills.
- 市场营销、酒店管理、工商管理或相关专业的大专或本科学历。
- College or bachelor's degree in marketing, hospitality management, business administration or related field.
- 两年工作经验，或与此相当的教育和工作经验结合的背景
- Two years of work experience, or a background equivalent to education and work experience
