Implementation of Standards
To ensure all Hyatt Events Standards relating to Event Sales, Event Planning, Profitability and Marketing are fully implemented.
To ensure applicable Hyatt Events Standards relating to Human Resources are fully implemented
To ensure all members of the Events Department fully and correctly use Envision.
To maintain complete records of all sales agreements, contracts and quotes for the hotel as per Hyatt’s Policies and Procedures.
To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
To monitor all associates to ensure they deliver the brand promise and provide exceptional client service at all times.
To ensure associates provide courteous and professional service to our internal customers in other departments.
To ensure the department’s workload is distributed in such a way that each Events client receives prompt, caring and highly personalised service.
To personally handle a small number of major events, critical to the hotel’s reputation and success.
To meet and greet applicable VIP guests upon arrival/ departure.
To be responsible for meeting the overall Events Department’s revenue and expense targets.
To assist with the preparation and regular update of the departmental budget, closely cooperating with the Director of Sales Marketing and the Director of Food and Beverage.
To assist with the preparation of the annual Marketing Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and the needs of associates.
To closely work together with the Director of Food and Beverage and Executive Chef on the Events Department’s costing and pricing structure.
To continuously seek ways to maximise revenues and profits by ensuring members of the Events Team cross sell and up-sell other hotel facilities and services.
Ensure all daily, weekly and monthly reports listed within the Hyatt Events Standards for Profitability and Event Sales are run, analysed and acted upon.
Sales and Marketing
To ensure up to date Events related photography and collateral is available and used during emailed, website and face to face presentations and Hotel Tours.
To ensure approved selling phrases are created and used by all members of the Events team.
To professionally devise routine telemarketing activities to identify new business opportunities.
To ensure all associates are actively cross selling other Hyatt properties.
To create and communicate the annual Events marketing plan and promotional calendar and ensure all planned sales and marketing activities are implemented.
To recruit, select and develop members of the Events team.
To ensure job descriptions, personal learning plans and training material are available for all positions within your department.
To ensure all associates understand their role within the department and remain focussed on their key areas of responsibility.
To support Hyatt’s Learning and Development philosophies and work with the Learning and Development Manager and your Departmental Trainers to provide ongoing Learning and Development opportunities for your team.
To ensure every associate within your team receives an Annual Performance Development Plan discussion.
To ensure high standards of personal presentation and grooming.
To remain knowledgeable about statutory legislation in associate and industrial relations, ensuring all associates strictly adhere to the rules and regulations established in the Associate handbook comply with hotel policies, including but not restricted to fire, hygiene, health and safety.
To conduct daily briefings with the Events Team and attend other meetings as required, ensuring all meetings are well planned, efficient and results oriented.
To chair the weekly or twice-weekly Event Confirmation meeting.
To remain fully up to date with competitor offers and client expectations, working with the Director of Food and Beverage and Executive Chef.
Prior to the annual business planning process, make recommendations regarding upgrades to event venue technology and suggested investments in show plates, linen and table top items.
To invest in your own appreciation of taste and style by extensive reading and exposure to trends with other luxury brands and services.
Attends and contributes to all Meetings as required.
Is knowledgeable in statutory legislation in Associate and industrial relations.
Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health and safety.
Ensures high standards of personal presentation and grooming.
Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations.
Responds to changes in the Human Resources function as dictated by the industry, company and hotel.
Carries out any other reasonable duties and responsibilities as assigned.