标准的实施Implementation of Standards § 确保完全实施与会议宴会销售、会议宴会策划、收益及市场营销相关的所有凯悦会议宴会标准。To ensure all Hyatt Events Standards relating to Event Sales, Event Planning, Profitability and Marketing are fully implemented. § 确保全面实施与人力资源相关的凯悦会议宴会标准。To ensure applicable Hyatt Events Standards relating to Human Resources are fully implemented § 确保会议宴会销售部的所有成员完全、正确地使用Envision。To ensure all members of the Events Department fully and correctly use Envision. § 根据凯悦的政策和程序维护酒店的全部销售协议、合同和报价记录。To maintain complete records of all sales agreements, contracts and quotes for the hotel as per Hyatt’s Policies and Procedures. § 确保遵守所有与财务记录维护、资金处理和授权相关的酒店、公司和地方章程、政策和法规，包括及时准确地报告财务信息。To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information. 宾客服务Customer Service § 监督所有成员，确保他们始终履行品牌承诺，并提供优越的客户服务。To monitor all associates to ensure they deliver the brand promise and provide exceptional client service at all times. § 确保所有职员为其它部门的内部客户提供礼貌专业的服务。To ensure associates provide courteous and professional service to our internal customers in other departments. § 确保部门的工作分配方式使得各会议宴会客户均可获得及时、贴心和高度个人化的服务。To ensure the department’s workload is distributed in such a way that each Events client receives prompt, caring and highly personalised service. § 亲自处理对酒店的声誉及成功至关重要的少数重大会议宴会。To personally handle a small number of major events, critical to the hotel’s reputation and success. § 在相关的VIP客户到达/离开时亲自迎送。To meet and greet applicable VIP guests upon arrival/ departure. 收益Profitability § 负责实现会议宴会部门的总体收入和支出目标。To be responsible for meeting the overall Events Department’s revenue and expense targets. § 与市场销售部总监及餐饮部总监保持密切的合作，协助制作和定期更新部门的预算。To assist with the preparation and regular update of the departmental budget, closely cooperating with the Director of Sales Marketing and the Director of Food and Beverage. § 协助制作年度市场营销业务计划，确保部门目标完全致力于实现酒店目标及满足职员的需求。To assist with the preparation of the annual Marketing Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and the needs of associates. § 与餐饮总监和行政总厨一起就会议宴会部的成本计算及定价结构方面展开密切合作。To closely work together with the Director of Food and Beverage and Executive Chef on the Events Department’s costing and pricing structure. § 确保会议宴会团队的成员交叉销售和追加销售其它酒店设施和服务及其它凯悦酒店，以不断地使收入和利润最大化。To continuously seek ways to maximise revenues and profits by ensuring members of the Events Team cross sell and up-sell other hotel facilities and services. § 确保运行、分析和执行凯悦会议宴会收益标准中列出的所有每日、每周和每月报告。Ensure all daily, weekly and monthly reports listed within the Hyatt Events Standards for Profitability and Event Sales are run, analysed and acted upon. 市场营销Sales and Marketing § 确保在电邮、网络和面对面的演示及酒店参观中提供并使用最新的会议宴会影像资料及附属资料。To ensure up to date Events related photography and collateral is available and used during emailed, website and face to face presentations and Hotel Tours. § 确保会议宴会团队的所有成员创造并使用经批准的专业销售用语。To ensure approved selling phrases are created and used by all members of the Events team. § 以专业的方式策划日常的电话销售活动，以发现新的商业机会。To professionally devise routine telemarketing activities to identify new business opportunities. § 确保所有职员积极地交叉销售其它凯悦酒店。To ensure all associates are actively cross selling other Hyatt properties. § 制作并分发年度会议宴会市场营销计划及促销日历，并确保实施所有规划的销售和市场营销活动。To create and communicate the annual Events marketing plan and promotional calendar and ensure all planned sales and marketing activities are implemented. 人事Personnel § 招募、筛选和发展会议宴会团队的成员。To recruit, select and develop members of the Events team. § 确保所在部门的各岗位员工均可获得职位描述、个人学习规划和培训材料。To ensure job descriptions, personal learning plans and training material are available for all positions within your department. § 确保所有职员理解其在部门内的角色，并将主要精力放在其关键的职责范围上。To ensure all associates understand their role within the department and remain focussed on their key areas of responsibility. § 支持凯悦的学习和发展理念，与进修及培训发展经理及您的部门培训师一起为您的团队提供持续的学习和发展机遇。To support Hyatt’s Learning and Development philosophies and work with the Learning and Development Manager and your Departmental Trainers to provide ongoing Learning and Development opportunities for your team. § 确保团队中的每一名职员都参与讨论年度业绩发展计划。To ensure every associate within your team receives an Annual Performance Development Plan discussion. § 确保高标准的个人外观及仪容仪表。To ensure high standards of personal presentation and grooming. § 始终了解职员和行业关系方面的法律知识，确保所有严格遵守员工手册中规定的章程及规定，遵守酒店政策，包括但不限于消防、卫生、健康和安全。To remain knowledgeable about statutory legislation in associate and industrial relations, ensuring all associates strictly adhere to the rules and regulations established in the Associate handbook comply with hotel policies, including but not restricted to fire, hygiene, health and safety. 会议Meetings § 在需要时，与会议宴会团队一起召开日常例会，并参加其它会议，确保所有会议均规划良好、高效且面向结果。To conduct daily briefings with the Events Team and attend other meetings as required, ensuring all meetings are well planned, efficient and results oriented. § 主持每周一次或每周两次的会议宴会确认会。To chair the weekly or twice-weekly Event Confirmation meeting. 产品开发Product Development § 完全了解竞争对手所提供的价格及服务以及客户的预期，配合餐饮总监和行政总厨的工作。To remain fully up to date with competitor offers and client expectations, working with the Director of Food and Beverage and Executive Chef. § 在年度业务规划过程开始之前，提出与会议宴会会场技术相关的升级建议及相关的展示盘、布草和桌面配件投资建议。Prior to the annual business planning process, make recommendations regarding upgrades to event venue technology and suggested investments in show plates, linen and table top items. § 通过大量的阅读并接触其它豪华品牌和服务的潮流趋势来提升自身的品味及风格。To invest in your own appreciation of taste and style by extensive reading and exposure to trends with other luxury brands and services. 其他Other Duties § 根据要求出席会议，并作出贡献。Attends and contributes to all Meetings as required. § 了解与员工和企业有关的法律规定。Is knowledgeable in statutory legislation in Associate and industrial relations. § 熟悉并严格遵守员工手册中的规章制度，以及和酒店政策相关的消防、卫生、健康和安全的制度。Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health and safety. § 保持高标准的个人形象和仪容仪表。Ensures high standards of personal presentation and grooming. § 与竞争对手的酒店代表、生意伙伴和其他组织，包括本地的学校、旅游学校和大学保持良好的关系。Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations. § 根据酒店、行业和公司的指引，回应变化需求、进行调整。Responds to changes in the Human Resources function as dictated by the industry, company and hotel. § 完成交给的其它工作。Carries out any other reasonable duties and responsibilities as assigned.