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列表 明细
薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

l   核算旅行社佣金。l   帮助编制旅行社支票付款表。l   核对供应商的各类单据以便进行财务处理。l   记录并处理各类产品及服务的付款工作。l   协助核对账目。l   協助及时发送账单。l   执行应收帐款的登记系统。l   协助处理每日结清挂帐及登帐工作,整理并更新应收帐款系统。l   在处理发票前应确保所有发票均附有相应的审批单据。l   处理所有发票和账单。l   核对数字的准确性和发票。l   協助核对每周的采购账目。l   每周准备所需使用的支票并提交审批。l   根据现存记录核对供应商的单据并跟踪处理发现的出入。l   进行帐目分类登记及每日总帐的平帐工作l   協助准备月底常规供应商的分类帐目及尚未付款的送货单。l   使用财务电脑软件。l   回复和处理账目的询问。l   按照需要参加会议及培训。l   以专业积极的姿态与部门和酒店员工接触,建立良好的关系、增进团队精神并确保有效的双方交流。l   理解并满足顾客的需求,确保客人高度满意。l   维护与宾客、管理机构及其他相关单位与个人的良好关系。l   与外部公司保持有效沟通,确保所需产品和服务能够及时、准确的提供。l   在会计文员缺席时,处理有关挂账账户的账目往来和询问。l   了解并坚持职业的、健康的、安全的立法、政策和程序。l   完成上级主管分配的其它任务。

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明

岗位职责1.熟悉会计制度及相关财务规范。2.负责酒店消费卡余额的对帐、清算工作,确保挂帐正确、帐面余额正确。3.固定时间做好电脑信用卡到帐的清转工作。4.负责有关协议合同单位的月对帐、催收工作,对工作中出现的疑难问题应及时汇报。5.做好各类挂帐消费宾客帐单的整理、保管工作,随时应宾客的要求不定期的配合对帐。6.月末与收入会计对帐,做应收报表。7.负责各订房中心与酒店业务的定期核对、确认工作,并将有关资料存档备查。8.协助销售人员对客房做好资产信息评估工作,保证信用额度范围的应收帐款质量。岗位要求1.财会专业(或相关专业)大专毕业以上文化程度。2. 1年以上工作经验。3.认同财务准则理念,坚持原则、廉洁奉公。4.熟悉国家财经法律、法规、方针、政策和制度。5.具有正确地进行会计财务处理、能用电脑操作和调用各项数据的进行管理报表设计的能力。6.身体健康,能胜任本职工作。

薪资: 3.8千-4.8千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

JOB OVERVIEW职位概述Under the direction of the restaurant manager or assistant restaurant manager, and within the limits of established InterContinental Hotels Group Policies and Procedures, assist overseeing and directing restaurant operation and administration.在洲际酒店集团的政策和程序下,配合和协助餐厅经理及副经理的工作,负责餐厅运作及管理方面的工作。      At HUALUXE®, we want our guests to feel accomplished and respected.  To help them we need you to offer intuitive Chinese hospitality and:在华邑®酒店,我们让我们的客人感到事业通达,尊重认同。为了达到这个目标,我们需要你提供知礼尊客的中华待客之道,同时还要:Show Chinese Etiquette – by greeting our guests by extending      the spirit of our signature welcome and indulge them in Chinese      hospitality by being humble and discreet in observing Chinese protocol.尽显中华礼仪 – 向客人展示我们标志性的欢迎,并用谦恭得体的中华待客之道来款待我们的客人。·       Respect and Recognize – by recognizing guests’ status by customizing service and adapt to guest preferences making them feel a cut above the rest.·       表达尊重认同 – 通过为客人提供量身定制的服务来认知客人,顺应客人偏好,从而彰显客人独一无二的尊贵身份。·          Help Accomplish – by fully understanding our guests’ business and social engagement needs, and take pro-active action to exceed their expectations by efficient and accurate services.·          协力成就事业 – 充分理解我们客人的事业及社交需求,主动行动,提供高效准确的服务,力求超越客人期望。FINANCIAL RETURNS 财务回报:Must be aware of the importance of      beverage sales within the outlet, and sees to it that every effort is made      by the waiters and waitress's to sell the maximum number of drinks      possible. And to ensure that all beverages sold are as per the quality and      presentation standards of the Hotel.必须明白餐厅酒水销售的重要性,保证每个服务员都尽了最大努力扩大销售量,并保证所卖的酒水符合质量要求和酒店的标准。To assist Manager in the planning,      implementation and running of promotional events.协助经理计划、组织和实施促销活动。To ensure that all products and services      ordered appear on all guest checks, and that all items are properly      accounted for, correct prices charged. And that all Moines due are      collected from the guest.保证所有卖出的产品都正确纪录在账单上,确保所有项目都正确核算,向客人收取该收的费用。Supervise cash handling and banking      procedures监督现金操作和银行程序。Prepare daily banking and cash flow      reports准备每日的银行和现金流动报告。Establish and instruct staff in cash      security procedures建立和指导员工执行现金安全程序。Deal with irregular payments处理无规律的付款。Up-sells property facilities全面销售产品。·         To maintain a breakage prevention program designed to minimize breakage of operating equipment, and to liaise directly with the Chief Steward and recommend changes to policies or procedures.·         设计一个破损的计划,将经营用具的损失减少到最小;和管事部负责人保持联系;对经营方针和程序提出改进措施。PEOPLE员工团队:·         Assist identify training needs and plan training programs for the associates.·         协助确定培训需要,计划培训内容。·         Conducts training for the associates in accordance with the Annual Training Plan in order that associates have necessary skills to perform their duties.·         按照年度培训计划参与指导培训, 以保证所有员工具备相应的服务技能。·         Liaises and inform the Food and Beverage Department and Human Resources Department of all training session·         所有培训都需要联系并通知餐饮以及人力资源部门Assists in the training of the      associates ensuring that they have the necessary skill to perform their      duties with maximum efficiency.协助培训员工确保他们具备相关必要的服务技能, 高效率的完成任务·         Assists in the building of an efficient team of associates by taking an active interest in their welfare, safety and development.·         关心员工的福利,安全以及发展,协助构建一个扎实肯干的团队。Associate development, counseling and      resolving staff conflict员工的成长,对员工的关心沟通和解决员工矛盾纠纷GUEST EXPERIENCE 宾客体验:·         Assisting manager in the outlet’s operation.·         协助经理部门的运转·         Associate duty roster and station plan.·         安排部门排班表和工作区域分工·         Handling of guests complains.·         处理客人投诉·         Checking on associate discipline, grooming standards and punctuality and that all leave and sick leave requests are handed to the Restaurant manager.·         检查相关的部门纪律和员工的仪容仪表和准时上班,所有事假和病假的要求都要通过餐厅经理·         Checking of guests’ satisfaction and proper handling of feedback and follow-up.·         检查客人的满意度和处理适当的客人反馈及跟踪到底·         Performs opening duties as assigned. (Check list)·         完成开餐分配的任务(根据检查表)·         Performs closing duties as assigned. (Check list)·         完成收餐分配的任务(根据检查表)·         Restaurant maintenance and housekeeping.·         餐厅的维护和家务管理·         To update and disseminate relevant information to associates.·         更新和传达相关信息给员工·         To comply with any reasonable request made by the Manager or Food and Beverage Director.·         完成经理和餐饮总监的合理要求。·         To supervise the service within the restaurant, to ensure that the service standards, quality of product , and also to give training and guidance.·         监督餐厅的服务工作,保证服务标准、产品质量和给予培训的指导·         To ensure that the Hostess staff perform all duties as are required, that the front reception area of the restaurant is neat and tidy. And that the reservation book is properly maintained.·         保证迎宾员按照要求迎宾,餐厅前台接待区域干净整洁,正确记录预定信息。·         To check and review all operating par stocks of condiments, guest and restaurant supplies and operating equipment used within the restaurant. To ensure that there is sufficient stock for each day's trade, requisitioning where required any equipment or supplies that are necessary.·         检查所有的调味品、餐厅供应品以及经营用具,保证有日常经营所需的足够的存货,领取需要的用具和供应品。·         To assist the restaurant manager with the restaurant guest recognition program.·         协助经理认知客人。·         Ensure that all Buffet set-ups are correct, fresh and appealing, and to ensure that all set ups are as per the standards outlined in the operating policy and as required by the Executive Chef.·         确保所有的自助餐摆台正确,新鲜、诱人,并保证所有的摆台都符合经营方针的标准和行政总厨的要求。·         To assist the restaurant manager in spot checks of the restaurant, to ensure cleanliness of the operation at all times.·         协助餐厅经理检查餐厅,保证经营过程的清洁、干净。·         To assist the restaurant manager in spot checks of the restaurant to ensure that all repairs and maintenance has been carried out, reporting any new areas that need attention. And ensuring follows up within a time frame of 14 days.·         协助餐厅经理检查餐厅,保证所有的修补和维护都已经进行,汇报需要维修的地方,并保证在14天之内跟踪完成。·         To ensure that all menus are clean, neat and tidy, free from marks and dirt, stains or watermarks. Replacing any menu with a new one as is required.·         保证所有菜单都干净、整洁、美观,没有痕迹、污渍和水印。更换所有应该更换的菜单。·         To assist during the service periods with actual service to the guest during periods of high business.·         在营业高峰时间,协助为客人服务。·         To assist the restaurant manager at all times, ensuring a high level of co-operation at all times.·         协助餐厅经理,保证餐厅随时都能很好的合作。·         Must always maintain a professional image at all times, be friendly and smiling at all times when in contact with guests and staff alike.·         随时保持专业的形象,和客人及员工打交道时,态度友好,面带微笑。·         Ensure prompt and courteous service at all times, and ensure that all guest enquiries are deal with at all times.·         提供快速礼貌的服务,保证所有客人的要求都得到满足。·         Greet and escort guests to their table during high business periods, to ensure guests are seated quickly and not waiting at the entrance.·         在营业高峰时期,欢迎客人并为客人领座,保证客人快速入座,不要让客人在门口长时间等待。Ensure that all staff is at their      assigned stations, and that works assignments have been issued and      understood.确保所有的员工都在指定的岗位,指定的岗位清楚明确。·         When presenting menus to guests or answering guest questions as to the menu content, the person must be fully aware of all menu items and services that are offered, and be able to explain them accordingly.·         当递给客人菜单或回答跟菜单有关的问题时,必须完全明白菜单上的项目和提供的服务,并能够相应的解释它们。·         Supervise the maintenance of service equipment·         监督服务设备的维护·         Control stock and monitor security procedures·         控制库存和监督安全程序·         Supervise functions·         监督营运情况·         UTD and Roster·         假期和排班表·         Weekly entry of associate overtime and allowances·         每星期的员工加班的津贴补助·         Updating of annual leave, PHs, MCs and other forms of leave.·         更新员工的年假, 公共假期和其他假期·         Outlet weekly roster to be completed 3 days in advance.·         部门每周的排班表需提前3天完成·         Keeping track of outlet’s operating cutleries and crockery to ensure par level for smooth operation.·         确保餐厅运作的餐具和瓷器使用正常·         Requisition of items, which need to be replenished due to breakages or replacement.·         申请餐具物品为及时补充破损数量和填补空缺·         Responsible for raising stewarding/dry store requisition form.·         负责增加管事和仓库储存申请表·         Monthly stock take of both the stewarding equipment and dry store par, with reference to checklists issued by the stewarding department and cost control respectively.·         月度储存管事用品及仓库储存物品清单都要分别发给提及到的管事部的成本部·         Responsible for the maintenance of all operating equipment and properties in the outlet.·         负责餐厅所有运作资产物品的维护·         To raise engineering work order and co-ordinate damaged items for repair.·         负责工程维修的下单和被损坏相同物品的维修·         Liaise with engineering department for repair status and for collection of repaired items.·         负责与工程部联系, 跟办维修情况和收集维修项目·         Checking of void checks against daily void check report to ensure that all void checks are accounted for.·         根据每日作废的支票项目报表检查作废的支票项目, 确保所有单据都有说明原因·         Submission of void checks report and void checks together with daily media.·         使用电子板提交作废的支票报表及作废的支票一起·         Collection and monitoring of daily outlet’s tips collection.·         收集和监督每日部门小费的捐款·         Responsible for all artwork and display relating to all promotions taking place in the outlet.·         负责部门所有相关艺术品陈列放置推广位置·         Responsible for decoration of outlet during festive season and other special events·         负责节假日, 特殊假期和特殊宴会餐厅的布置装修·         In the absence of Manager/Assistant Manager:·         餐厅经理和餐厅副经理不在时:-            To attend the daily F&B morning briefing at 10.30am.-            参加餐饮部10:30 晨会-            To conduct the daily roll call at in the outlet for all associates-            负责引导每日员工召集-            To brief associates on operational aspects and updates on happenings in the department, division and hotel wide.-            传达信息给员工在餐厅运作上的政策和特殊事件,区分和酒店决策-            To check associate grooming.-            检查员工的仪容仪表-            Responsible for the operation of the outlet.-            负责餐厅的运作-            Handling of guests complains and enquires, logs all complaints in log book for further follow up-            解决客人的投诉和询问,并记录在值班日记上以便进一步跟踪调查-            Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up-            换班中尽量解决所有的抱怨,并记录在值班日记上以便进一步跟踪调查RESPONSIBLE BUSINESS 企业责任:·          Ensures that all associates have a complete understanding of and adhere to the Hotel’s Policies relating to Fire, Hygiene and Safety.·          确保员工对酒店的防火,卫生以及安全制度有着深刻的理解并严格执行。·         100% adhere to FSMS policy; ensure food safety and hygiene policy.·         确保严格执行食品安全卫生的标准。·         Ensure Best Practice is complied in the outlet.·         确保最佳节能方案在餐厅的执行。·         Recycles wherever possible·         再进行循环利用资源。·          Ensure staffs participate in hotel activities concerning responsible business.·          确保员工参与酒店发起的企业责任的各项活动。ACCOUNTABILITY 职责This job is the restaurant operation job, report to Assistant Restaurant Manager. Typically supervises hostess, F&B service attendant & etc.此岗位为餐厅运营职位,需向餐厅副经理汇报。一般需监管餐厅领位,服务员。QUALIFICATIONS AND REQUIREMENTS 任职要求Complete Tertiary education. 1 to 2 years working experience in a      similar capacity with international chain hotel. Must speak fluent      English. Excellent Customer relation, problems solving and time management      skills高等教育学历,一到两年在国际连锁酒店同等职位的工作经验。可熟练地运用英语对话。优秀的客户关系, 拥有处理问题和时间管理经验。This job requires ability to perform the following此职务要求有能力完成下列活动:·         Fair and firm management abilities with high influencing skills·         扎实牢固的管理能力及较强的影响力。·         Strong Administration skill·         很强的管理能力。·         Ideal Leadership skills·         理想的领导技能·         Strong knowledge of Food and Beverage (Wine, Spirits)·         丰富的餐饮经验(葡萄酒,烈酒)·         Initiative·         积极主动·         Creative and innovative·         具有创造创新能力·         Hands-on approach to all operational aspects·         能处理所有的营运问题。·         Posses a high personal and work standard·         具备很强的人格魅力以及工作风格。·         Excellent Verbal & Written Communication Skills·         很好的口头与书面表达能力·         Self-motivated·         有理想有目标·         Coaching Skills·         具备训练的技巧·         Advanced computer skills·         高级的电脑技能·         Ability to devise and conduct staff training sessions·         能够独立制定并指导员工的培训·         Excellent Interpersonal Skills·         优质人际关系·         Strong Marketing Knowledge·         对市场知识非常了解Ideal trainer and popular figure among colleagues, superiors and      guests. Advanced financial skills and knowledge受同事,主管以及客人的欢迎并且也是个理想的培训者,有着超强的财务知识和技巧。Complete Tertiary      education. 1 to 2 years working experience in a similar capacity with      international chain hotel. Speak fluent English. Excellent Customer      relation, problems solving and time management skills高等教育学历,一到两年在国际连锁酒店同等职位的工作经验。可熟练地运用英语对话。优秀的客户关系, 拥有处理问题和时间管理经验。This job requires ability to perform the      following此职务要求有能力完成下列活动:-            Ideal Leadership skills-            优秀的领导能力-            Good command of English-            好的英语能力-            Professionalism-            专业技能强-            Goal Focus-            确定目标-            Initiative-            主动性-            Basic knowledge of Food and Beverage-            食品酒水基础知识-            Creative and innovative-            具有创造创新能力-            Hands-on approach to operation-            能处理所有的营运问题。-            Cost Conscious-            成本意识-            Basic Stewarding Knowledge-            基础管事知识-            Well groomed and composed-            良好的仪容仪表, 自信沉着-            Presentable-            素质较好-            Basic Computer Skills ( Word, Excel, Power Point )-            基本电脑知识-            Rapport Building-            亲和力的建设-            Good Verbal & Written Communication Skills-            良好的读写沟通技巧-            Careful, Considerate & Compliant-            细心, 适应性强, 考虑周全

薪资: 2.8千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

岗位职责/职位描述主要职责Main Duties  营运管理Operational §  协助前厅部副理确保部门按照既定的理念顺畅运作,并始终提供礼貌、专业、快捷、灵活的服务。Assists the Assistant Manager in efficiently managing the Department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.§  在日常运营中与客房部及其他各部门保持紧密的联系。Liaises with Housekeeping and other related departments on daily operations.§  礼貌而高效的处理客人和员工询问,对不能立即解决的投诉和问题进行汇报。Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Assistant Manager if no immediate solution can be found.§  与客人建立并保持良好的宾客关系。Establishes a rapport with guests, maintaining good customer relationship.§  确保严格遵守收银及信用卡程序。Ensures that the cashiering and credit procedures are strictly adhered to.§  与客房部配合,确保严格执行既定的清洁计划。Organizes and liaises with Housekeeping Department to ensure that the established cleaning schedules are strictly adhered to.§  确保正确处理所有客人的留言、邮件、传真及包裹。Ensures that all guests’ messages, mail, fax and parcels are handled and distributed properly.§  确保按照部门运营手册的要求为客人办理入住及离店手续。To ensure that all guests check in/ out are being handled according to the Departmental Operations Manual requirements.§  确保以正确的方式处理客人的信息及文件,以确保客人信息的机密性。Ensures that all guest information and documents are being handled in a proper manner to protect the confidentiality of guest information.§  确保不将客人的房间号提供给未被授权的人员,最大限度地确保住店客人的安全。To ensure that guest’s room number is not given to unauthorized person as to ensure maximum security for the in-house guests.   行政Administration §  维护前厅部的日志。Maintains the Front Office Daily Log Book.§  及时提交所有客人/员工事故报告。Submits all guest/ associate incident reports.§  依照酒店的“失物招领”程序,处理并上报“失物招领”物品。Handles and reports “Lost and Found” items according to Hotel’s “Lost and Found” procedure.§  确保所有管理层需要的报告都按照已定的程序被准确完成及处理。Ensures all reports required by the authority are accurately completed and handled according to the set procedures.   薪资和生产力管理Payroll & Productivity Management §  通过在整个部门内建立灵活的员工编制,实施高效的薪资管理/资源分配。 这将依据一个灵活的员工基数(全职员工和临时工)、多技能及多任务的原则。Exercises efficient Payroll Management/ Resources allocation through the establishment of a flexible workforce throughout the Department. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking.§  指导下属确保生产力水平满足洲际酒店集团设计标准和洲际酒店集团餐饮部营运手册的要求。Directs subordinates to ensure productivity meets the IHG Hotels Corporation Rooms Operations Manual requirements.§  关注改进生产力水平及在可接受的指引下谨慎管理用品/薪资,确保所有设备的优化部署和高效能。Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment.§  确保新技术和新设备的使用,“灵活处理工作”的同时提高生产力。Ensures new technology & equipment are embraced, improving productivity whilst taking work out of the system.  人员管理People Management §  协助引导前厅部员工在工作中遵循经营、财务及行政管理的理念,确保员工掌握多项技能并承担多项工作。Assists in the development of Front Office associates to work following the operational, financial, administrative philosophies and ensuring associates are multi-skilled and perform multi-tasks.§  通过参与管理,根据酒店制度和程序以及相关适用法律,对所有前厅部员工进行紧密督导。Through hands-on management, supervises closely all Front Office associates in the performance of their duties in accordance with Policies & Procedures and applicable laws.§  给具备能力和资源的员工委派适当的工作和责任,在培养和发展员工的同时确保营运标准和安全。Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained.§  拥护和支持酒店的培训精神和以人为本的管理哲学,并和前厅部副、进修及培训发展部经理、部门培训员密切合作培养和发展员工。Embraces and supports the Training initiatives and philosophies of the company and works closely with the Assistant Manager-Front Office, Learning and Development Manager and Departmental Trainers for the development of his/ her subordinates as well as self-development.  §  发展及协助针对提高技能和知识的培训活动。Develops and assists with training activities focused on improving Front Office associates’ skills and knowledge.§  确保员工完全理解酒店的规章制度并遵照执行。Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies.§  监督员工士气并提供工作表现及发展的反馈。Monitors associate morale and provides mechanism for performance feedback and development.§  进行员工年度表现发展评估,提供真实和准确的回馈。Conducts annual Performance Development, providing honest and appropriate feedback.§  将指导原则及核心价值有效地传达给所有层级的员工。Effectively communicates guiding principles and core values to subordinates.  总则General §  确保所有员工对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。Ensures all associates maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication.§  确保部门的服务一贯按照部门营运手册的标准,高效、一致和礼貌的完成。Ensures services provided by the Front Office associates are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Departmental Operations Manual.§  按要求出席所有会议并作出贡献。Attends and contributes to all meetings as required.§  确保所有员工始终提供礼貌和专业的服务。Ensures all Guest Service Agents provide courteous and professional service at all times§  礼貌而高效的处理客人和员工询问,对不能立即解决的投诉和问题进行汇报。Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.§  确保前厅部员工按照政府部门的要求执行所有程序。Ensures all Front Office associates adopt and practice all procedures as required by the Government bureaus.§  对当地环境具有扎实及最新的了解,如城市的餐厅、购物区。To have a sound knowledge of the local environment such as restaurants and shopping areas within the city.§  了解关于员工及行业关系的法律、法规,理解并严格遵守员工手册中的规章制度,及酒店关于防火、卫生、健康和安全的制度。Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.§  积极参与员工福利、安全、发展及健康的活动,并给予建议、咨询和真实、恰当的反馈。Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback.§  确保所有宾客服务员准时到岗。Ensures all Guest Service Agents report for duty on time.§  确保所有宾客服务员始终有高标准的个人形象和仪容仪表。Ensures all Guest Service Agents maintain a high standard of personal presentation & grooming at all time.§  与客人和同事保持基于良好工作关系的接触。Maintains positive guest and colleague interactions with good working relationships.§  始终展现负责的管理和行为,并以积极的形象代表酒店管理团队。Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team .  §  根据酒店、行业和公司的指引,回应需求、改变,执行任何合理的任务及额外职责。Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

薪资: 8千-1万 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明

岗位职责 1.制定采购的方针、策略、程序文件,经管理当局批准后保证贯彻执行。2.审批所有采购申请单、定货单。3.根据酒店需求与市场供应审定价格合理、货品质量可靠、信誉好、售后服务优的供应厂商,确定供应关系。4.负责与厂商进行大宗商品定货的主要业务谈判,审查所有合同及其他业务和约的执行和落实。5.负责组织市场调查研究,及时酒店提供市场信息,指导下属按计划完成酒店的各类采购任务,并在预算内尽量做到降低成本、节省开支。6.积极开发货源,不断推荐新产品,扩大货品国产化,负责国外定货工作。7.经常检查本部门执行经济、海关、检疫、卫生等法律法规情况,及时处理发现的问题。岗位要1.具有3年以上国际品牌各项物品的采购经验。2.具有较好的沟通能力及管理能力 。3.对采购程序,采购合同的订立比较精通。

薪资: 3.6千-4.5千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

Duties and Responsibilities工作职责·         Oversee the implementation of laundry standards and procedures·         监督洗衣房各项标准和工作程序的执行 。·         Recommended changes to these standards and training needs on an ongoing basis·         就这些标准和培训需求提供持续性的改进建议。·         Maintain a current and thorough knowledge of all laundry systems·         对洗衣系统有最新和全面的知识。·         Open and close the shift and ensure effective shift hand over·         负责管理接班和交班工作,以确保交接班过程的有效进行 。·         Distribution and collection of keys·         分发和收集钥匙。·         Management of all incoming and outgoing calls to Laundry Department·         管理洗衣部门所有的呼入和呼出电话。·         Solve employee grievances·         解决员工受到的不公正待遇问题。·         Direct task allocations and change according to volume and peak periods·         依据工作量和高峰期等因素对工作进行分配及变更。·         Perform quality inspections·         进行质量检查。·         Prioritize VIP or difficult guests·         优先服务贵宾或难应付的客人。·         Liaise with Housekeeping for guest and hotel requirements·         配合客房部满足酒店和客人的要求。·         Ensure laundry valet is processed and delivered in a timely manner·         确保及时为客人提供洗衣服务并送还。·         Co-ordinate special projects (e.g. equipment routine service; stock inventories)·         协调特别项目(如设备常规检修;存储用品)。·         Manage all special requests made by guests·         处理客人所有的特殊要求。·         Ensure consistency within the department·         确保部门内工作的一致性。·         Ensure you have complete knowledge of room types, layouts and facilities and the location of these·         确保具有客房类型,设计,设施和位置的全面知识。·         Supervise laundry storage areas·         监管洗衣房存储区。·         Maintain adequate stock levels·         保持足够的库存水平。·         Complete stock takes as required·         按要求完成库存盘点工作。·         Maintain stock levels·         维持存货水平·         Conducts shift briefings to ensure hotel activities and operational requirements are known·         进行交接班说明,确保了解酒店的工作和运营需求。·         Works with Superior on manpower planning and management needs·         与上级领导一起进行人力规划和管理需求。

薪资: 2.3千-2.6千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

岗位职责1.要熟知菜单、食品配方及其它方面的知识,以向客人推荐各种食品及饮料。2.清洁并擦亮所有器皿。3.保持工作场地及餐具室内物品的齐全、干净、整洁。4.添加所需的布品及操作设备。5.从仓库内领取物品。6.根据标准的手册来完成服务工作。7.根据餐厅的规定来摆放餐桌。8.结束服务后,要清理所有的饭菜,并清洁桌面。岗位要求1.初中学历或同等学历,有从事餐饮服务1年以上的工作经历。2.对工作认真踏实,工作态度端正,能吃苦耐劳。3.掌握必需的食品、酒水知识,有一定的西餐服务技能。4.身体健康,仪表端正。

薪资: 8千-1万 经验:1年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

财务回报:l  在预算内达成营收目标和员工销售目标,使利润率最大化。参与制定部门年度预算、酒店的营销计划、经营及财务计划。l  拟定并执行销售计划,推动客房入住率明显上升,提高平均房价,提升业务量,增加餐饮和宴会销售。l  准备每月报表和销售预测,分析当前和潜在的营销趋势,规划各种活动增加营收与市场份额,并监督员工工作绩效,确保业绩超出原先制定的营收计划。 员工团队: l  处理员工日常销售事务,计划并分配工作,为团队成员设立工作绩效目标。为员工提供教导、辅导并给予定期反馈,帮助解决各种员工矛盾,提升员工绩效,并对员工表现优异之处予以认可。对负责开发新客户、维护现有客户并执行各项销售策略的整个销售团队进行教育与培训。确保员工接受适当的培训,保证为他们配备完成工作所需的各种工具和设备。l  同其他部门经理协作,确保员工配备情况符合酒店客流量。l  为宾客提供各种信息(如:忠实计划、本地景点、餐厅、设备信息),以提升宾客体验。l  同主要客户和外部相关人员建立联系并保持联络,借此增加团体及会议业务量,包括客房销售、餐饮销售和宴会服务等。l  安排酒店会议及业务团队活动,与其它酒店级部门进行协调,共同完成销售部门同潜在客户达成的协议中所规定的各项服务。 企业责任: l  发现降低营销效果和酒店整体销售情况的运营问题,同相关部门协作共同解决。l  提升酒店和品牌在本地的知名度和信誉。 完成其它分配的任务。可能需要担任值班经理任职要求市场营销或相关专业学士及以上学历或同等学历,2至4年服务业或酒店业市场营销和直接管理销售团队的工作经验,或其他同等学历与工作经验。必须掌握本地语言。能同时使用其它语言者优先

薪资: 5千-6千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明

 确保会议成功举行,各种会议按照華邑会议程序实施,在会议总监的带领下,保证报价等商务机密的安全,合理计划会议,酒店内部协调及对外关系的建立.清楚理解酒店的产品及企业使命,协助会务统筹总监负责实现酒店的会议目标,落实会议活动每个细节。在会务总监的带领下,必须确保所有的会议需求工作都符合華邑品牌的标准程序。无论何时都将客户的需求摆在第一位,熟悉酒店会议设施和服务,通过增售手段优化酒店的会议收益。加强与销售部其他同事的沟通与联系,制定销售和营销计划,包括宴请客户,熟悉其他会议活动及市场收益计划等。协助会务总监对各个详细的会议活动计划内容与宴会运作、餐饮管理、订房部、客房部运作、财政部和外部供应商作紧密的联系。跟进客户以获得信息反馈,定期向会务统筹总监作出汇报,以便进一步寻得商机。员工团队认识到各项培训的必要性以确保部门的培训计划根据公司的标准持续发展利用自己参与员工意见计划等来与员工们保持双向沟通宾客体验通过有效及有组织的计划来确保持续的高质素服务通过品质管理清单、培训及宾客回馈来不断改善以满足宾客的要求及提供超一流的服务通过不断创新和改进以令宾客对酒店称心满意保持与客户接触以得知他们的期望和需求企业责任本着保护环境的原则,督促员工使用环保纸,以及配合酒店的节能计划配合人事部,做好酒店对社区的义务工作致力于集团希望在动计划的推动

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明

参与销售活动,协助销售总监成功的达到客房营收以及其他领域销售营收的预算目标,管理销售活动并与年度市场销售计划保持一致并完成/超越酒店预算。秉承洲际酒店集团致胜之道精神,营造良好的工作文化氛围。设立和保持定期的销售拜访模式,与目标市场的主要人物会面。根据酒店的营业需要,与业务联系人、会务策划者、游客和会展局、旅行社、旅游运营商、航空公司、公司客户、政府部门和其它客人发展并保持联系策划并实施使客人熟悉环境的现场考察活动。对客人的需求作出反应以超越客人的期望保持高质量的出品和服务以便在向客人销售酒店服务和设施时说明当客人提出请求时,协助和陪同客人到达他要去的酒店区域了解酒店的特别推广计划和活动以便在客人有需求的时候做出回应了解酒店目前的所有信息以便向客人提供咨询执行能够提高客人满意体验的工作程序

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明

 To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.能够提出对酒店的运作及环境有益的意见或建议。In consultation with the Manager、Superviser, agreeing and implementing actions to make improvements to customer service.与经理、主管商讨,并做到如何提高对客服务意识,达成一致标准并采取相应的行动。By completing checklist in product knowledge.能够达到产品知识的要求。To actively check team member product knowledge on each shift.在工作中随时检查员工的产品知识。Undertake steps/process to ensure that all areas of the restaurant are set are set to the standards required for lunch and dinner.  This also includes checking the cashier desk set-up& communicating with the Chefs about any details for the shift including how many reservations for the day.遵守服务程序,保证餐厅的各个区域都符合午餐及晚餐的服务标准。其中包括收银台的准备工作,及和厨师交流,餐厅预定的详细情况。Check reservations for the day, ensuring that the restaurant & team member have tables ready and large bookings have been confirmed by phone.检查餐厅当天预定,保证员工能够按照预定准备及正确摆台,做好相应的准备,并能致电确认预定。By assisting kitchen team member where required and carry out any reasonable duties requested by the Manager.在必要的时候协助厨房的同事,并完成经理交代的任务。By ensuring all team member is briefed for the details of the shift ahead.确保所有员工提前了解换班的详细安排。By completing checklist on preparing the restaurant for service.完成账单检查表以准备餐厅服务。To supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels. Make any changes in order to achieve the F&B Team service standards and budget goals.在生意变化的基础上调整员工排班,做任何变化要确保餐饮部服务质量及预算。Control the allocated labor for each shift to ensure that customer expectations are met whilst achieving the desired labor cost.控制每个人员的分配,以确保顾客的期望得到满足而达到预期的人员成本。Assist the restaurant managers with training all team member for ‘induction training’ and ‘on the job training’.协助餐厅经理进行就职培训,及在职培训。Offer team member constructive feedback about their performance after every shift in an aim to develop their skills and confidence.为提高员工的工作技能及自信心,在每个班次的工作之后总结他们的工作表现。

薪资: 6千-8千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明

 Effectively manage the restaurant by ensuring the following:有效管理餐厅的日常工作,确保日下工作正常进行:o Oversee the Implementation of standards as detailed in the departmental standards and procedures manual监督部门工作标准和程序手册中列出的各项规范的贯彻执行。o Adhere to opening and closing procedures遵守开始营业和结束营业的程序。o Adhere to bill paying procedures 遵守规定的结账程序。o Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc有效的进行交接班说明会,确保所有员工了解重要客人,特殊活动,每日特价,重点是推销某些产品等。o Personally meet and farewell a minimum of 80% of your customers亲自迎送80%以上的客人。o Encourage and motivate staff to provide optimum service during all shifts激励在岗员工为客人提供卓越的服务。• Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。• Develop and implement Promotions Calendar for F&B products in restaurant 在餐厅制定和执行餐饮产品促销活动日历。• Manage special event concepts特别活动的概念管理工作。• Anticipate market changes and review operations when necessary善于预测市场的变化情况,并在必要时审评运营工作。• Conduct competitor analysis对竞争对手进行分析。• Create positive publicity opportunities创造良好的公众宣传机会。• Manage customer database and utilize effectively管理顾客数据库并有效的加以使用。• Up-sell property facilities推销酒店的设施。• Actively pursue cost saving measures积极的实行节约成本的方法。• Recycle wherever possible尽可能再利用能源。• Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific在竞标过程中与销售经理密切合作争取新的客户;特别是餐饮部门的客户。• Manage wage and beverage cost 管理工资和饮料成本。• Forecasting 进行预测工作。• Stock control有效的控制存货。• Analyze food and beverage statistics through point of sale system通过销售点销售系统分析餐饮统计数据。• Works with Superior on manpower planning and management needs和上级领导一起进行人力规划和管理需求。• Works with Superior in the preparation and management of the Department’s budget和上级领导一起编制和管理部门预算。

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

 ·         Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.·         直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。·         Provides functional assistance and direction to all departments.·         向所有部门提供功能性支持和指导。·         Cooperates, coordinates and communicates with other hotel departments as required.·         按需要与酒店其它部门进行合作、协调和沟通。·         Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel·         对各种状况做出反应,以确保来宾被及时的礼貌接待并得到充分的注意和重视。·         Responds to guest needs and resolves related problems·         就客人的需求做出反应并解决相关问题。·         Supervises and directs Reception and Reservations personnel.·         对接待部和预订部工作人员进行监督和指导。·         Supports and assists Front Office personnel and all departments at peak periods. ·         在高峰期向前厅部工作人员和其它所有部门提供支持和协助。·         Ensures VIPs and IHG rewards club guests receive special attention·         保证贵宾和优悦会会员受到特别关照。·         Inspects front of house and back of house regularly for cleanliness.·         定期检查一线各部门和二线各部门的清洁状况。·         Assists Guest Relations in greeting, rooming, and sending off VIP guests.·         协助客户关系部门迎接贵宾,为其安排房间并在其离店时送行。·         Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.·         监督员工的行为、制服穿着、卫生和外表形象。·         Provides input for Front Office meetings.·         为前厅部会议提供信息 。·         Promotes inter-hotel sales and in-house facilities.·         促进店际销售及推销酒店内的设施。·         Checks billing instructions and monitors guest credit·         检查结帐说明并监督客人信用情况。·         Analyses and approves discounts and rebates.·         分析和批准打折相关事宜。·         Analyses the rate variance report to ensure rooms revenue control·         分析房价差异报告以保证控制客房收入。·         Takes action with the Property Management Systems (PMS) in emergency situation.·         在紧急情况下使用酒店管理系统(PMS)。·         Fully conversant with all hotel emergency procedures.·         熟知酒店紧急情况所有处理程序。·         Ensures front line staff complies with FIT marketing techniques and maximize sales.·         确保一线员工遵从散客市场技巧并最大化的进行销售。·         Works with Superior and Human Resources on manpower planning and management needs·         与上级领导和人力资源部一起进行人力规划和管理需求。·         Works with Superior and Director of Finance in the preparation and management of the Department’s budget. 与上级领导和财务总监一起编制和管理部门预算

薪资: 面议 经验:1年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

 •Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.及时清洁客房和套房,确保宾客满意度。•Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures按照既定标准和工作程序,对客房、走廊、布草房和餐具柜进行清洁。•Replenishes guest supplies补充客用品。•Ensures guest services specified by superiors and guests requests are promptly and courteously met及时、礼貌的完成上级指定的对客服务并满足客人的要求。•Reports damage or malfunction in hotel rooms to superior向上级汇报酒店客房内的损坏或故障情况。•Maintains equipment in proper state of cleanliness and repair保证设备的清洁和修缮。•Maintains a section room report完成区域客房报告。•Maintains a daily room checklist完成每日客房检查工作单。•Meets with superior and takes on daily assigned tasks与上级会面并承担每日分配的任务。•Reports and submits lost and found articles to superior immediately及时向上级汇报和上交与客人遗失物品。 •Report guest complaints to superior immediately及时向上级汇报客人的投诉。•Reports unusual behavior/activities on floors to supervisor向上级汇报楼层里的反常行为和活动。•Records room status in allocated section accurately准确记录在划定的区域内的房间情况。•Complies with hotel’s health, safety and hygiene policy遵守酒店的健康、安全和卫生政策。•Adheres to personal grooming and hygiene standards保持个人仪容和卫生标准。•Attends meetings and training sessions as required按要求参加会议和培训活动。•Creates and maintains floral arrangements制作并保持插花。•Carry out valet services when required including delivery of linen or processing laundry orders如有需求则完成贴身管家服务,包括派送布草或处理洗衣预订等。

薪资: 1万-1.5万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

通过媒体印刷最大化酒店宣传。寻求在地方和国家媒体进行发布争取媒体报道所有特别活动和节目该酒店通过新闻发布会,备忘录和新闻故事征集媒体宣传酒店新的设施,娱乐和服务。举办活动有关的广告和公共关系活动,以改善酒店公共善意的事件。制作并制定一系列事件日历计划和战略。密切监测外界对酒店的反馈信息,并向市场传讯经理汇报,并建议采取适当行动。通过销售团队征求选择和管理使用的适当的公司礼品清单。审查所有的财产印刷材料,以确保它是正确的措辞,对酒店有良好的影响。统筹内部杂志或信件最新的活动信息给与客人公司或总公司工作人员。建立一个资源中心 - 提供报纸和杂志剪报服务和酒店相关出版物,以确保有效的通讯和信息系统。 通过有组织的销售电话/活动/游说发展潜力的商业活动。通过媒体的宣传以增加我们在社会上的地位。招待客户,内部嘉宾和重点企业,以便保持公共关系,我们可以与他们有网络合作以增加我们的知名度和媒体曝光的机会一直掌握有关酒店竞争对手的销售/市场营销战略或新设施的市场情报。拟定公关活动和广告计划。Maximize press relations by media.Seeking story placement in local and national media.Soliciting media coverage for all special events and program.Generating publicity for new facilities, entertainment, services and functions of the hotel through news releases, memos and story solicitation of the news media.To organize events/ activities related to the advertising and Public Relations of the Hotel in respect to improving public goodwill. Make and formulate a plan and strategy for a calendar of events.To monitor closely external opinion(s) of the hotel and to feedback such information to the MarCom Manager and recommend the appropriate actions to be taken.To solicit select and manage the inventory of appropriate corporate gift for use by the Sales team.To review all printed material for the property to ensure it is properly worded and the image is reflective of the hotel. All print jobs to have GM approvalCoordinate the production of in-house magazine or newsletter to give updates on activities in the hotel to our guests, clients, corporate head office as well as employees.Create a resource center – offering newspaper and magazine clipping service and hotel related publications to ensure an effective communications and information systems.Through organized sales calls/ activities/ solicitations, develop potential events which are media driver, revenue generating; increase our standing in the community.To entertain clients, in-house guests and key company contacts responsible for PR so that we can network with them to increase our visibility and chance for media exposureTo stay abreast of market intelligence regarding competitor hotels and their selling/ marketing strategies, new facilities etc.Drawing action and advertising plan.

薪资: 8千-1万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

1.1       Supervise Coordinators、Sales Executive and Sales Manager on daily operations.指导监督协调员,销售主任,销售经理的日常工作 1.2       Ensures that all new clients have no negative credit references.确保所有新客户均无不良信用的记录。 1.3       Assist in conduct training to new staff.协助新员工的培训工作。 1.4       Ensure wherever possible that Ambassadors are provided with a work place free of discrimination, harassment and victimisation.确保尽可能提供安全的工作环境以保护索菲特形象大使在工作场所免受歧视、 骚扰和迫害。 1.5       Treat complaints of harassment and discrimination promptly and confidentially.用及时和保密的方式对待有关骚扰和歧视的投诉。 1.6       Treat customers and colleagues from all cultural groups with respect and sensitivity.尊重对待所有客户和同事的文化信仰。 1.7       Identify and deal with issues which may cause cross cultural conflict or misunderstanding.识别和处理可能导致跨文化冲突或误解的问题。 1.8       Assist DOSM with all the market information needed for marketing plan annually.协助市场总监制定年度计划所需有关信息。 1.9       Keep very good account management with updated account profile, contacts profile and detailed activities as per assigned territory.不断更新客户档案及管辖区内的客户拜访记录。 1.10     Organizes regular visits in accordance to a predetermined plan.按计划定期组织销售拜访。 1.11     Submit Weekly sales plan and weekly sales summary to DOS.递交周计划及周总结给销售总监。 1.12     Update account profile on daily basis and report on daily debriefing.每日更新客户档案并在日例会汇报。 1.13     Records the statistics of his/her sales accounts.记录其客户数据。 1.14     Be aware of each account monthly production and make action plan accordingly.了解每个客户产量并制定相应行动计划。 1.15     Work on time and be able to work overtime when necessary.准时上班,必要时能胜任加班。 1.16     Be able to understand and read daily pick up report, revenue report and market segments.熟悉及运用日常生意报表,收入报表及市场分类。 1.17     Maintain existing business and develop new accounts.保持现有客户并发展新的客户。 1.18     Maintain good business relationship with all producers.同客户保持良好的商业关系。 1.19     Complete weekly entertainment and weekly activities plan.完成每周的宴请和拜访计划。 1.20     Conduct sales campaign by direct sales call / visits/mailing for group and FIT business, meeting and banquets from all sources for bookings and leads.针对团队,散客,会议及宴会生意信息开展电话销售、访问、邮寄等销售活动。 1.21     Make sure all reservation is correctly instructed for effective communication between sales reservation operations.确认所有的预定单被准确无误地在销售部与预订部之间进行沟通并生效。 1.22     Ensure all incoming correspondence and telephone enquiries are handled with efficiency and great care to build up a pleasant working relationship.保证对所有的来信和电话询问都进行有效的处理,建立一种令人愉快的工作关系。 1.23     Keep clients advised of latest information regarding hotel’s development.记录客户对于酒店发展的建议和最新的信息。 1.24     Be able to sell both rooms and banquet. Knows how to handle groups.能够进行客房及宴会全方位销售. 掌握如何处理团队业务。 1.25     Monitor on-hand groups cut off days. Follow up contract, deposit and full payment.监督在手预定团队的截止日并跟进合同, 订金及全款。  1.26     Be able to bring in high yield business during high impact period and volumes during valley period.能够在旺期接洽高收入生意,淡期大批量生意。 1.27     Be able to handle RFP contracts and knows how to work with international sales office.了解如何处理RFP合同及与地区销售部合作。 1.28     Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.提供售后服务,确保所有的客户投诉都已被认真受理,并在必要时与有关部门进行研究。 1.29     Be able to receive in the hotel any VIPS whom he has approached.接待酒店重要客户。 1.30     Achieve monthly individual goal assigned and team goal.完成月个人指标及部门指标。 1.31     Ensures that all complaints are reviewed, investigated and follow-up action is initiated.确保所有投诉都已经过仔细调查,并已采取补救措施。 1.32     As directed, compile and input market intelligence information.在指导下,收集和输入市场信息。 1.33     To familiar with the operation and application of the hotel's computer / data processing system.熟悉饭店电脑及数据系统的运作和应用程序。 1.34     Ensure the implementation and utilization of in-house software especially the “sales and catering”, use it efficiently and maintain its application.确定并保持对“销售及餐饮”等酒店电脑系统软件的有效运用。 1.35     Keep well informed about the operations especially in essential departments (Front Office, Housekeeping, F&B, and Banqueting etc.).熟悉整个酒店的运作尤其是运营部门的运作(前厅部、客房部、餐饮部、宴会厅等)。 1.36     Closely observe matters pertaining to competition (sites, prices, services offered on a regular basis - quarterly or more often if need be).密切关注涉及竞争对手酒店的事宜(位置、常规价格、服务-偶尔或经常需要的)。 1.37     Promotes the hotel as often as possible through entertaining,conducting, site inspections, and presentations etc. of the hotel.通过经常宴请、定点参观酒店、介绍酒店等活动宣传酒店。 1.38     At all times, promote a positive image of the hotel in all forms of contact.维护酒店正面形象。 1.39     Develop & foster close and positive rapport with the public, guests, clients and members of the trade.发展同公众、旅客、客户以及商界人士之间的积极紧密关系。 1.40     In his or her absence, the Senior Sales Manager may be replaced first by another Senior Sales Manager.高级销售经理缺席时,由另外一名高级销售经理代行职责 

薪资: 1万-1.5万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

1.1       Supervise Coordinators、Sales Executive 、Sales Manager and Senior Sales Manager on daily operations.指导监督协调员、销售主任、销售经理及高级销售经理的日常工作。  1.2       Assist in conduct training to new staff.协助新员工的培训工作。 1.3       Ensure wherever possible that Ambassadors are provided with a work place free of discrimination, harassment and victimisation.确保尽可能提供安全的工作环境以保护索菲特形象大使在工作场所免受歧视、 骚扰和迫害。 1.4       Treat complaints of harassment and discrimination promptly and confidentially.用及时和保密的方式对待有关骚扰和歧视的投诉。 1.5       Treat customers and colleagues from all cultural groups with respect and sensitivity.尊重对待所有客户和同事的文化信仰。 1.6       Identify and deal with issues which may cause cross cultural conflict or misunderstanding.识别和处理可能导致跨文化冲突或误解的问题。  1.7       Ensures that all new clients have no negative credit references.确保所有新客户均无不良信用的记录。  1.8       Assist DOSM with all the market information needed for business plan annually.协助市场销售总监制定年度计划所需有关信息。 1.9       Keep very good account management with updated account profile, contacts profile and detailed activities as per assigned territory.不断更新客户档案及管辖区内的客户拜访记录。 1.10     Organizes regular visits in accordance to a predetermined plan.按计划定期组织销售拜访。 1.11     Submit weekly sales plan and weekly sales summary to DOSBD.递交周计划及周总结给销售及商务发展总监。 1.12     Update account profile on daily basis and report on daily debriefing.每日更新客户档案并在日例会汇报。 1.13     Records the statistics of his/her sales accounts.记录其客户数据。 1.14     Be aware of each account monthly production and make action plan accordingly.了解每个客户产量并制定相应行动计划。 1.15     Work on time and be able to work overtime when necessary.准时上班,必要时并能胜任加班。 1.16     Be able to understand and read daily pick up report, revenue report and market segments.熟悉每天生意情况,运用收入报表及市场分类。 1.17     Maintain existing business and develop new accounts.保持现有客户并发展新的客户。 1.18     Maintain good business relationship with all producers.同客户保持良好的商业关系。 1.19     Complete weekly entertainment and weekly activities plan.完成每周的宴请和拜访计划。 1.20     Conduct sales campaign by direct sales call / visits/mailing for group and FIT business, meeting and banquets from all sources for bookings and leads.针对团队,散客,会议及宴会生意信息开展电话销售、访问、邮寄等销售活动。 1.21     Make sure all reservations are correctly instructed for effective communication between sales and reservations.确认所有的预定单被准确无误地在销售部与预订部之间进行沟通并生效。 1.22     Ensure all incoming correspondence and telephone enquiries are handled with efficiency and great care to build up a pleasant working relationship.保证对所有的来信和电话询问都进行有效的处理,建立一种令人愉快的工作关系。 1.23     Keep clients advised of latest information regarding hotel’s development.记录客户对于酒店发展的建议和最新的信息。 1.24     Be able to sell both rooms and banquet. Knows how to handle groups.能够进行客房及宴会全方位销售. 掌握如何处理团队业务。 1.25     Monitor on-hand groups cut off days. Follow up contract, deposit and full payment.监督在手预定团队的截止日并跟进合同, 订金及全款。 1.26     Be able to bring in high yield business during high impact period and volumes during valley period.能够在旺期接洽高收入生意,淡期大批量生意。 1.27     Be able to handle RFP contracts and knows how to work with international sales office.了解如何处理RFP合同及与地区销售办公室的合作。 1.28     Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.提供售后服务,确保所有的客户投诉都已被认真受理,并在必要时与有关部门进行研究。 1.29     Be able to receive in the hotel any VIPS whom he has approached.能够接待酒店重要客户。 1.30     Achieve monthly individual goal assigned and team goal.完成月个人指标及部门指标。 1.31     Ensures that all complaints are reviewed, investigated and follow-up action is initiated.确保所有投诉都已经过仔细调查,并已采取补救措施。 1.32     As directed, compile and input market intelligence information.指导团队收集和输入市场信息。 1.33     To familiar with the operation and application of the hotel's computer / data processing system.熟悉饭店电脑及数据系统的运作和应用程序。 1.34     Ensure the implementation and utilization of in-house software especially the “sales and catering”, use it efficiently and maintain its application.确定并保持对“销售及餐饮”等酒店电脑系统软件的有效运用。 1.35     Keep well informed about the operations especially in essential departments (Front Office, Housekeeping, F&B, Banqueting etc.).熟悉整个酒店尤其是运营部门的运作(前厅部、客房部、餐饮部、宴会厅等)。 1.36     Closely observe matters pertaining to competition (sites, prices, services offered on a regular basis - quarterly or more often if need be).密切关注涉及竞争对手酒店的事宜(位置、常规价格、服务-偶尔或经常需要的)。 1.37     Promotes the hotel as often as possible through entertaining,conducting, site inspections, and presentations of the hotel.通过经常宴请、定点参观酒店、介绍酒店等活动推销酒店。 1.38     At all times, promote a positive image of the hotel in all forms of contact.维护酒店的正面形象。 1.39     Develop & foster close and positive rapport with the public, guests, clients and members of the trade.发展同公众、旅客、客户以及商界人士之间的积极紧密关系。 1.40     In his or her absence, the Senior Sales Manager may be replaced first.助理销售总监缺席时,由高级销售经理负责。 

薪资: 6千-8千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

1       Supervise Sales Manager, Assistant manager and coordinators on daily operations.指导监督销售经理和助理销售经理及协调员的日常工作。 2       Take place of management role when Assistant Director of Sales is absence.在助理销售总监不在的情况下,执行相应的管理工作。3       Ensures that all new clients have no negative credit references.确保所有新客户均无不良信用的记录。4       Assist in conduct training to new staff.协助新员工的培训工作。5       Ensure wherever possible that Ambassadors are provided with a work place free of discrimination, harassment and victimisation.确保尽可能提供安全的工作环境以保护索菲特形象大使在工作场所免受歧视、 骚扰和迫害。 6       Treat complaints of harassment and discrimination promptly and confidentially.用及时和保密的方式对待有关骚扰和歧视的投诉。 7       Treat customers and colleagues from all cultural groups with respect and sensitivity.尊重对待所有客户和同事的文化信仰。 8       Identify and deal with issues which may cause cross cultural conflict or misunderstanding.识别和处理可能导致跨文化冲突或误解的问题。 9       Assist ADOS with all the market information needed for business plan annually.协助助理销售总监制定年度计划所需有关信息。 10     Keep very good account management with updated account profile, contacts profile and detailed activities as per assigned territory.不断更新客户档案及管辖区内的客户拜访记录。 11     Organizes regular visits in accordance to a predetermined plan.按计划定期组织销售拜访。 12     Submit Weekly sales plan and weekly sales summary to ADOS.递交周计划及周总结给助理销售总监。 13     Update account profile on daily basis and report on daily debriefing.每日更新客户档案并在日例会汇报。 14     Records the statistics of his/her sales accounts.记录其客户数据。 15     Be aware of each account monthly production and make action plan accordingly.了解每个客户产量并制定相应行动计划。 16     Work on time and be able to work overtime when necessary.准时上班,必要时胜任加班。 17     Be able to understand and read daily pick up report, revenue report and market segments.熟悉及运用日常生意报表,收入报表及市场分类。 18     Maintain existing business and develop new accounts.保持现有客户并发展新的客户。 19     Maintain good business relationship with all producers.同客户保持良好的商业关系。 20     Complete weekly entertainment and weekly activities plan.完成每周的宴请和拜访计划。 21     Conduct sales campaign by direct sales call / visits/mailing for group and FIT business, meeting and banquets from all sources for bookings and leads.针对团队,散客,会议及宴会生意信息开展电话销售、访问、邮寄等销售活动。 22     Make sure all booking orders (banquet/meetings) are correctly instructed for effective communication between sales and banquet operation.确认所有的预定单(包括宴会与会议)被准确无误地在销售部与宴会之间进行沟通并生效。 23     Ensure all incoming correspondence and telephone enquiries are handled with efficiency and great care to build up a pleasant working relationship.保证对所有的来信和电话询问都进行有效的处理,建立一种令人愉快的工作关系。 24     Keep clients advised of latest information regarding hotel’s development.记录客户对于酒店发展的建议和最新的信息。 25     Be able to sell both rooms and banquet. Knows how to handle groups.能够进行客房及宴会全方位销售. 掌握如何处理团队业务。 26     Monitor on-hand groups cut off days. Follow up contract, deposit and full payment.监督在手预定团队的截止日并跟进合同, 订金及全款。 27     Be able to bring in high yield business during high impact period and volumes during valley period.能够在旺期接洽高收入生意,淡期大批量生意。 28     Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.提供售后服务,确保所有的客户投诉都已被认真受理,并在必要时与有关部门进行研究。 29     Be able to receive in the hotel any VIPS whom he has approached.在酒店接待重要客户。 30     Achieve monthly individual goal assigned and team goal.完成月个人指标及部门指标。31  Ensures that all complaints are reviewed, investigated and follow-up action is initiated.确保所有投诉都已经过仔细调查,并已采取补救措施。 32     As directed, compile and input market intelligence information.在指导下,收集和输入市场信息。 33     To familiar with the operation and application of the hotel's computer / data processing system.熟悉饭店电脑及数据系统的运作和应用程序。 34     Ensure the implementation and utilization of in-house software especially the “sales and catering”, use it efficiently and maintain its application.确定并保持对“销售及餐饮”等酒店电脑系统软件的有效运用。 35     Keep well informed about the operations especially in essential departments (Front Office, Housekeeping, F&B, Banqueting etc.).注意整个酒店尤其是主要部门的运作(前厅部、客房部、餐饮部、宴会厅等)。 36     Closely observe matters pertaining to competition (sites, prices, services offered on a regular basis - quarterly or more often if need be).密切关注涉及竞争对手酒店的事宜(位置、常规价格、服务-偶尔或经常需要的)。 37     Promotes the hotel as often as possible through entertaining,conducting, site inspections, presentations etc. of the hotel.通过经常宴请、参观酒店、介绍酒店等活动宣传酒店。 38     At all times, promote a positive image of the hotel in all forms of contact.在随时随地发生的联系中提高酒店的正面形象。 39     Develop & foster close and positive rapport with the public, guests, clients and members of the trade.发展同公众、旅客、客户以及商界人士之间的积极紧密关系。40     In his or her absence, the Senior Sales Manager may be replaced first by another Senior Sales Manager。高级销售经理缺席时,由另外一名高级销售经理代行职责。

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

To assist the Laundry Manager in planning, organizing the laundry operations as well as maintaining established hotel policies and procedures.根据洗衣房的运营程序,协助洗衣房经理计划和组织洗衣房的运营管理工作。Responsible for the day-to-day operation of the laundry and administering supervision for laundry Ambassadors and ensures high standards of laundry services.负责每日洗衣房的运作并管理监督洗衣房大使,确保洗衣房提供内外客人高标准的服务。Ensure all the products compliance with Sofitel Brand Standard.确保所有的服务及产品遵循索菲特集团标准。Knows how to operate all of the equipment and train the ambassadors.掌握所有设备的操作方法,培训员工安全工作和正确的操作方式。 To ensure all equipment and cleaning supplies are used correctly and in accordance with local safety and security standards to guarantee ambassador safety.保证所有机器和清洁用品都被正确使用,并与当地的安全标准保持一致以保障安全。Supervise the laundry, uniform and linen Ambassador, prepare daily work assignment.监督管理洗衣房、制服房、布草房大使准备并为其分配每天的工作。Check the quality of all the guest laundry, staff uniforms and linen ensuring that they are in immaculate condition.检查所有客人洗衣,员工制服和布草的质量,以确保他们处于完美状态。 Keep records of spare uniforms and condemned linen and update records constantly. All lost and condemned uniforms should be accounted for.不断的为备用制服和损坏布草做更新记录。所有丢失和损坏的制服需记录在案。

薪资: 2.8千-3.5千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

1.质量: 保证让客人满意, 负责餐厅营业前的准备工作, 接触客人询问客人的满意度, 坚持着装制度保证员工的勤务按时报告。2.健康和安全: 完全了解所有紧急程序, 坚持高标准的卫生和整洁, 保证所有的物品存放在安全和正确的地方。3.交谈,训练和发展: 提醒经理合作的归纳,训练,劝导和发展. 进行高档位推销. 处理每天的训练.精通物品和服务能力在餐饮部。4.财务: 保持价钱意识的态度, 控制生意的影响和起伏,控制餐厅的预约确保是按适当的步骤进。 1.Quality: Ensure complete guest satisfaction as top priority at all times. Be responsiblefor the preparation of outlet. Ascertain guest satisfaction by approaching and inquiring with them during the operation. Enforce grooming policy to ensure that ambassadors report to work punctually in accordance with the roster. 2.Health and Safety: Understand fully all emergency evacuation procedures. Ensure a high standard of hygiene and cleanliness with regard to safety is maintained at all times. Ensure that all food operating equipment and linen is stored securely in the correct location. 3.Communication, Training and Development: Assist the Outlet manager with induction, training, coaching, counseling and development of associates. Be familiar with all current menus and beverage lists. Also to conduct daily training topic. Be completely conversant with all items and services available within the entire Hotel.4.Financial: Maintain a cost conscious attitude. Monitor changes to the volume of business and react accordingly. Monitor restaurant reservations and booking ensuring they are recorded and processed according to established outlet procedures.

薪资: 2.8千-3.5千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

Quality: Ensure complete guest satisfaction as top priority at all times. Be responsible for the preparation of outlet. Ascertain guest satisfaction by approaching and inquiring with them during the operation. Enforce grooming policy to ensure that ambassadors report to work punctually in accordance with the roster.质量: 保证让客人满意, 负责餐厅营业前的准备工作, 接触客人询问客人的满意度, 坚持着装制度保证员工的勤务按时报告。 Communication, Training and Development: Assist the Outlet manager with induction, training, coaching, counseling and development of associates. Be familiar with all current menus and beverage lists. Also to conduct daily training topic. Be completely conversant with all items and services available within the entire Hotel.交谈,训练和发展: 提醒经理合作的归纳,训练,劝导和发展. 进行高档位推销. 处理每天的训练.精通物品和服务能力在餐饮部。 Completes weekly restaurant inspection; checks overall restaurant appearance, the repair of its fixtures, fittings and operating equipment, initiates maintenance request as necessary.完成周期餐厅内视察,检查餐厅的整体情况,固定设备的修理,试用及操作设备,有必要的情况下申请设备维护。 Financial: Maintain a cost conscious attitude. Monitor changes to the volume of business and react accordingly. Monitor restaurant reservations and booking ensuring they are recorded and processed according to established outlet procedures.财务: 保持价钱意识的态度, 控制生意的影响和起伏,控制餐厅的预约确保是按适当的步骤进行。

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

服从能力:服从上级领导指派的任务,并能够很好完成。 服务能力:为服务做好准备工作。根据酒店的标准和服务的顺序服务。 沟通能力:与上级,同事,保持良好的关系。 处理问题的能力:查明客人的满意程度,告诉主管任何客人的不满或问题无论大小。 Obedience: Personnel who assist their superior in carrying out an assigned task. Service: Assist in preparation of outlet for service periods. Adhere to the standards and sequence of service within the outlet. Communication: Maintain good relation with outlet captain, supervisor, manager and waiters. Problem solving: Ascertain guest’s satisfaction and advise supervisor of any guest complaints or problems no matter how small.

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

 从客房部领取自己的工作任务,并查看是否有任何问题。在出席簿和钥匙簿签出所领耶的钥匙,配备着所需钥匙,清洁工具等备品到分配的区域中工作。 按照既定标准和工作程序,对客房、走廊和工作间进行清洁。 补充客用品。 检查、补充、收取小酒吧物品的费用。 不论在任何时候都可以接收洗衣或干洗。 如有需要,提供客衣服务的相关工作,包括递送布草、收取客衣等。 及时、真诚的完成主管分派的工作和客人要求。 向主管及客房办公室汇报酒店客房内的损坏或故障情况。 完成每日客房检查和服务员工作单。 及时向主管汇报并上交客人遗失物品至客房部办公室。 报告差异房。 热情地回答客人的询问。 确保尽可能让每个客人满意,始终达到并超越客人期望。 注意安全使用各种设备和清洁剂。 向上级汇报楼层里的反常行为和活动。 参加部门每项技能的交叉学习培训。 按时完成上级主管分配的其他任务。                                                                                                                Pick up work assignments from the Housekeeping Department, and review for any questions.  Sign in / out on the attendant sheet and the floor keys.  Report to assigned areas with required keys, equipment, supplies, etc. Clean and maintain guest rooms, guest corridors, and pantry according to set standards and procedures. Replenish guest supplies. Check, replenish and post charges of consumed mini bar items. Pick up laundry and dry cleaning items whenever require. Carry out valet services when required including delivery of linen or processing laundry orders. Ensure guest services specified by superiors and guests requests are promptly and courteously met. Report damage or malfunction in hotel rooms to superior and Housekeeping office. Maintain a daily room check and Room Attendant report. Report and submits lost and found articles to superior / Housekeeping office immediately. Report room discrepancy. Respond to all guest requests in an enthusiastic manner. Ensures a high level of customer delight, always meet and exceed customer expectation. Respect all safety measure and handling all equipment and chemical with CARE. Report unusual behavior / activities on floors to supervisor. Involves in multi-skilling program within the department. Complete other tasks assigned by superior on time.  

薪资: 3千-4千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:面议

1.注意收集员工中各种建设性意见。2.注意与酒店周边单位和政府分管市容、交警、街道卫生等人员保持良好关系。 3.负责处理当值期间涉及治安、消防、交通秩序的日常事务,协助安全部主管、消防主管处理突发事件,编写每日当值工作记录。 4.遵守并执行由雅高集团或酒店制定的各项规章制度,从而达到统一及服务的最高水平。 5.完成安全部主管交办的工作。6.每天当值前必须清楚酒店当日的各项营业活动情况,组织安排每天的内外保日常工作。 7.当值勤期间发生重要事件和问题要及时向安全部主管汇报,做好每天的当班情况记录工作和交接班工作。 8.当班期间负责检查保安各岗位制度执行情况,并注重指导和要求保安员按正确的方法操作。9.当值期间注意对酒店的治安重点部位如大堂、员工通道、酒吧、客房电梯厅(首层)等加强控制。10.派警卫协助财务部去银行解款。11.负责保安各岗位正常离岗替代。 12.协助安全部主管处理突发事件。13.掌握消防应急预案,明确发生火灾等突发事故时自己的职责。14.与部门员工和酒店员工建立良好的人际关系。15.定期对自己工作进行总结以提高工作水平。 16.定期向上级主管汇报工作执行中的合理建议及要求。17.注意做好工作中的保密事项。18.根据部门岗位制度和培训程序对新入职保安员作好培训工作。 19.每天检查当值保安员的仪容、仪表、礼貌服务。20.做好每天当值保安员的考勤记录。21.注意对优秀保安员的培养。 22.严格执行人事部发布的《考勤政策》。 23.严格督促各自班组的成员每日认真签到并做好相应记录。 1.Pay attention to collect different constructive opinion about the department and hotel. 2.Establish good relationship with other  companies, local government, local police station etc. 3.Deal with the daily routine regarding security, fire&trafficorder. In addition, assist Security and fire Supervisor in handling emergency and record the work diary. 4.Conform to and enforce policies, procedures, rule, and regulations as laid down by ACCOR and the Hotel in ordertoachieve the highest levels of uniformity and guest service. 5.Perform special duties as required by Security Supervisor. 6.Organize & arrange the daily internal & external security job according to the hotel business and event. 7.On finding unusual accidents, report it in a timely manner to supervisor. Prepare daily on-duty record and hand-over work. 9.Be responsible for inspecting all section’s daily work. Pay attention to the standard operation procedure. 10.When on duty, pay attention to the Hotel major area (such as lobby, staff entrance, bar, first floor of guest elevator.) 11.Assist the Accounting Department in the cash transfer work.12.Ensure that the Security & Fire area is not left unattended at any time whilst on duty. 13.Assist the Security Supervisor in handling the emergency.   14.Know well about fire emergency pre-plan. Make sure own duty and responsibilities when the fire or other accidents occurring. 15.Establish good relationship with departmental staff and hotel staff. 16.Frequently make up a summary to improve the working level. 17.Regularly put forward reasonable suggestion andrequirements through the work. 18.Pay attention to the confidentiality.19.Organize regular departmental training for new . 20.Pay particular attention to courtesy, efficiency, service standard, grooming diplmacy and actual job knowledge of daily on-duty . Record daily staff attendance. 21.Pay attention to develop leadship qualities among subordinators. 22.Carry out “Attendance Procedure” issued by HR strictly.23.Supervise staff of own group to fill in attendance form every day and record strictly. 

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

1.把食品整齐摆放在货架上和冰箱内。2.保持本部门工作场地干净、整齐 3.协助清洗设备及用具。 4.根据标准的烹饪方法在制作。5.和其它员工保持良好的工作关系。6. 遵守饭店的规章制度。7. 和所有员工保持良好的关系。1.Stock food items neat in shelves and fridges.2.Keep the section that he is assigned to in good working order.3.Assist in cleansing utensils and equipment.4.Work accordingly to standard recipes.5.Keep good rapport with all staff.6.Follow hotel rules and regulations at all times.7.Keep good relationships with all staff at all times.

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