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薪资: 6千-8千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

 Maintain a friendly, neat and pleasant image to guests. 保持友好,整洁的形象给客人留下愉悦的印象。 Greet all arriving and departing guests with a smile and eye-contact.问候所有抵店和离店的客人并保持微笑和目光接触。Supervise and delegate duties to Bell Attendant, Door Attendant.监督和分派任务给礼宾员、门童。Ensure that the Bell Attendant and Door Attendant are at their respective position so that no area is left unmanned at all times. 要确保行李员和门童在各自的岗位上,不能出现空岗的现象。 Solve problems regarding allocation of personnel, handling of complaints, etc.解决关于人员分配,投诉处理等方面的问题。Maintain the grooming, personal hygiene and dress code of all Concierge Attendant including Bell Attendant, Door Attendant and Drivers.使所有礼宾部的大使保持良好的仪表、个人卫生和着装规范   Ensure all Concierge ambassadors adhere to the Hotel Policy & Procedures.确保礼宾部大使遵守酒店政策及程序。To accurately obtain all pertinent Guest information and preferences in order to consistent exceed Guest’s expectations.通过专业和高效的方式处理团对客人与团对行李。  Be the contact person for the Concierge section, both internally and externally.不论对酒店内部还是对外, 都是礼宾部的联络人。Receive, store, direct and control the use of all Concierge section equipment, supplies and  newspaper.接收,保存,指导,控制行李部门的所有设备,用品以及报刊。Brief Concierge ambassadors on all group arrivals and departures, itineraries, name of         group, number of rooms and name of tour guide and current house availability.向大使介绍关于团队的到达和离开、旅行路线、 团队名称、用房、全陪姓名和目前房间可用情况的信息。Welcome guests, unload luggage from vehicle, offer help to carry the guest’s luggage, to transport luggage to any place requested in the hotel, to send incoming messages to the guest rooms and/or offices.欢迎客人,从汽车中卸下行李,帮助客人搬运行李,按照客人的要求将行李搬运到酒店内的任何地点,将收到的留言送达到客人房间以及/或者办公室。Up Date all Concierge and Guest information file on a weekly basis for both accuracy and prompt delivery to all Guests inquiries.每周更新所有的礼宾服部及客人信息以确保向客人提供准确迅速的服务                                                                                       Keep an eye on all incoming guests and visitors and in case of doubt contact the hotel’s  Security Department.关注所有进入酒店的客人和访客,发现异常则立即与酒店保安部门取得联系。Make sure that entrance and entrance area is clean, clear and manned.确保酒店入口以及出口处干净、整洁且有序, 并随时有人在岗。 Park cars upon request of the guests or management. 按照酒店客人或管理人员的要求停放汽车。Provide information about facilities of the hotel and tourist information in a correct and hospitable way. 提供酒店设施方面的信息以及尽可能正确提供酒店和旅游观光方面的信息。Order for taxis in case requested by the guests. 按照客人的要求预定出租汽车。Pre-arrange all requested transportation service and inform hotel drivers.按照用车要求提前安排好交通服务并通知酒店司机。Deliver newspapers to the guest rooms according the newspaper policy. 按照酒店有关报纸发放的政策将报纸发送到客人的房间。Make sure that the lobby area looks clean, ashtrays are clean, and in case necessary, ask the Housekeeping Department for assistance.确保大堂区域清洁,烟缸干净,并且在必要的情况下,请客房部进行协助。

薪资: 5千-6千 经验:5年以上 企业类型:国内高端酒店/5星级
地区:浙江-绍兴 食宿:提供食宿

1、丰富的餐饮管理经验;2、良好的职业操守及团队合作精神,较强的沟通、理解和分析能力; 3、良好的领导管理和沟通技巧,具有较强的学习能力和培训能力;4、督导分管部门岗位责任制的落实,创造一个高效率运行的工作系统;

薪资: 3千-4千 经验:1年以上 企业类型:全服务中档酒店/4星级
地区:云南-昆明 食宿:提供食宿

岗位职责1.负责与其它部门的信息收发传递。2.熟悉酒店的服务项目,时间及电话号码,熟悉客情,保证电脑情况与实际情况一致。3.负责管理钥匙,呼机的分发。4.负责员工的签到考勤。5.妥善保管客房中心的客用品,协助宾客借还客用品。6.按程序登记宾客的遗留物品。7.向工程部提出维修的请求,及时维修客房故障。8.做好各项工作交接及明确记录。岗位要求1.中专学历或同等以上文化程度。2.有1年以上客房工作经验。3.熟悉酒店客房专业知识,可合理的为宾客解决问题。4.女性为宜,身体健康,声音甜美 。5.参加过相关专业培训。

薪资: 4千-5千 经验:不限 企业类型:全服务中档酒店/4星级
地区:云南-昆明 食宿:提供食宿

岗位职责1.确保所有的维修和预防维修计划都在该班内按时执行。2.接受,分配并且跟进所有的工作单核维修单。3.处理技术图纸,以及备货的记录和库存。4.故障查找,操作,修理并且保养,确保区域内所有设备的清洁和正常工作。。5.在保证安全运行和营业格调的前提下,力图节省能耗,注重环境保护的新概念。6.督导重要维修及增改工程施工,控制质量与进度。7.协助外施工单位在本酒店的施工,保证工程质量。岗位要求1.中专以上文化程度;1年以上同岗位工作经验。2.必须掌握机电工程设备的基础知识。3.能充分领会工上级的经营意识,能组织和指挥本岗位工作计划的实施,确保工程部的正常运转。4.有强烈的事业心与责任心和配合精神,秉公办事,不谋私利。5.身体健康,精力充沛。6.持有电工证。

薪资: 4千-5千 经验:1年以上 企业类型:全服务中档酒店/4星级
地区:云南-昆明 食宿:提供食宿

岗位职责1.带领下属会计员遵守财经纪律,执行财务制度,严格执行《会计法》。2.负责月末会计核算处理,确保账账相符、账证相符、账表相符。3.负责统计报表的编制和报送工作,按规定时间及时报送。4.审核各类记账凭证和编制会计凭证。5.审查和清理账户,账簿摘要内容要求完整和精炼。6.协助信贷会计组织资金回收;协助成本会计和资产会计定期进行财产、物资和材料的盘点工作。7.审核每日现金、银行存款日报表,并在签章后,报送财务总监。岗位要求1.大专以上学历,财务会计专业毕业。2.熟悉酒店帐务税务流程。3.熟悉办公软件及财务软件,熟悉银行、锐务、工商的工作流程。4.能独立核算企业的账务工作,懂得相关法律法规。5.工作细致、严谨,具有较强的工作热情和责任感。6.为人诚实可靠,品质正直,有吃苦耐劳的精神。

薪资: 2千-3千 经验:不限 企业类型:全服务中档酒店/4星级
地区:云南-昆明 食宿:提供食宿

岗位职责1.查看交班记录,了解上一班的移交事项,并负责处理;2.熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动;3.熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益;4.熟练总台各项专业业务和技能,搞好对客服务;5.熟练掌握店内信息,提供准确的问讯服务;6.负责为下榻酒店的宾客办理入住登记手续;7.负责客房钥匙的管理和发放工作并严格遵守验证制度;8.制作有关报表,为其它部门提供准确的接待信息。岗位要求1.大专以上文化程度,流利的英语口语;2.性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

薪资: 6千-8千 经验:1年以上 企业类型:全服务中档酒店/4星级
地区:云南-昆明 食宿:提供食宿

岗位职责1.负责酒店前厅部的接待和管理工作,熟知前厅服务设施的功能,处于完好状态。2.进行有关的市场计划分析制定部门工作计划,完成工作报告。3.使客房达到最高出租率,获取最佳的客房收入。4.督导下属部门主管,委派工作任务,明确岗位责任,随时调整工作部署。5.保持良好的客际关系,能独立有效地处理宾客投诉。6.协助酒店与更高一级领导处理突发事件。岗位要求1.大专以上学历,有同岗位工作经验1年以上。2.熟悉酒店前厅的经营管理工作,具有较强的工作责任感和敬业精神。3.督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。4.有效贯彻、落实并完成部门制订的每月工作计划。5.英语对话流利,有较强的协调管理能力,具有一定的销售能力。6.全面掌握前台收银方面的财务基础知识,能处理日常服务环节中所涉及到的财务方面的问题。

薪资: 3千-4千 经验:1年以上 企业类型:全服务中档酒店/4星级
地区:云南-昆明

岗位职责1.负责全酒店公共区域设备设施的清洁与保养。2.正确使用清洁剂及清洁工具。3.负责营业区域的清洁。4.保证客用卫生间的清洁水平。5.保证会议区域和办公区域的清洁。6.负责酒店外区域和员工通道的清洁。7.严格执行安全操作规程,防止意外事故发生。岗位要求1.初中以上学历。2.有1年以上相关工作经验。3.能进行简单英文对话。4.身体健康,相貌端正。5.接受过正规客房服务培训。

薪资: 6千-8千 经验:1年以上 企业类型:全服务中档酒店/4星级
地区:云南-昆明 食宿:提供食宿

岗位职责1.根据部门总体市场策略编制自己分管的市场的销售计划。2.对本市场中的客源大户要熟悉他们的基本情况,随时关注其变化并适时做出应对。3.组织本组组员对新市场进行开发。4.管理开发好自己的客户。5.负责组织销售计划的审定及落实,并进行督查。6.掌握每位销售人员每日销售接待活动,并审核销售记录卡。7.协助部门经理做好本市场客户的建立及升级管理工作,保持客户档案的完整。岗位要求1.大专以上学历。有从事酒店前台、销售、公关等部门的工作经历。2.具备酒店销售学、酒店管理学、旅游经济学、旅游心理学、公共关系学等知识的储备。3.了解合同法、企业法、旅游法以及有关涉外法规。4.具有市场调查和预测能力,能及是掌握市场动态,并能综合分析,及时地提出相应的措施和合理的建议。5.有较强的语言表达能力,能撰写市场调研报告,具有起草工作计划、总结及业务汇报的能力。

薪资: 3千-4千 经验:1年以上 企业类型:全服务中档酒店/4星级
地区:云南-昆明 食宿:提供食宿

岗位职责1.按照国家有关规定,对稽核人员审核签章的付款凭证进行复核,办理付款手续。2.负责酒店各项营业收入的现款清点及汇总。3.认真执行轧帐后的复点工作及完成解交。4.及时完成现金收付记帐凭证。5.做好外汇信用卡及外汇支票的帐务处理和记录、管理、核对工作。岗位要求1.大专以上学历,1年以上酒店行业财务工作经历。2.了解出纳操作流程具备良好的专业相关知识。3.具备良好的领导能力,监督管理能力,有组织能力和创造性,善于规划组织自己和他人的工作。4.性格外向,吃苦耐劳,工作认真负责,耐心细致。5.有良好沟通能力和团队合作意识。

薪资: 3千-4千 经验:1年以上 企业类型:全服务中档酒店/4星级
地区:云南-昆明 食宿:提供食宿

岗位职责1.做好酒店的食品、饮料和其它物品的成本控制.2.审核每天的收货单,按入库货物的种类入帐,并编制记帐凭证。3.审核每日的领料单,按照出库货物的种类入帐,并根据各部门领货数量、金额等资料编制记帐凭证。4.审核库房转来的报损单,找出原因报财务总监。5.按照酒店的规定复核高级职员和有关人员的工作餐及洗衣费用和宴请单,其费用记入相关部门。6.按期编制每日成本报告,.汇总食品成本和饮料成本及分析报告报财务总监。7.每月期未结帐,对库存的物品、食品、饮料等进行盘点。保证成本真实准确。8.每日做好收、发货工作。岗位要求1.大专以上学历。2.根据酒店经营需要,有效进行科学的成本测算。3.对财务各项指标具有一定的敏感力。4.能对成本核算指标进行针对分析并合理提供合理的建议。5.熟练掌握并使用财务核算软件。

薪资: 2千-3千 经验:不限 企业类型:全服务中档酒店/4星级
地区:云南-昆明 食宿:提供食宿

岗位职责1.掌握所负责楼层的住客状况,提供对客服务。2.管理好楼层定额物品,严格控制客用品消耗,做好废品回收。3.负责对结帐房间的查房工作。4.负责查收宾客洗衣、酒水的送回和补充工作。5.负责楼层公共区域卫生的清洁工作和部分房间的清洁工作。6.负责杯具的清洁与消毒工作。7.负责脏布草的收集、更换与新布草的折叠、摆放工作。8.完成易耗品的每期盘点工作。岗位要求1.身体健康,相貌端正。2.接受过正规客房服务工作培训。

薪资: 2千-3千 经验:不限 企业类型:全服务中档酒店/4星级
地区:云南-昆明 食宿:提供食宿

岗位职责1.负责全酒店公共区域设备设施的清洁与保养。2.正确使用清洁剂及清洁工具。3.负责营业区域的清洁。4.保证客用卫生间的清洁水平。5.保证会议区域和办公区域的清洁。6.负责酒店外区域和员工通道的清洁。7.严格执行安全操作规程,防止意外事故发生。岗位要求1.身体健康,相貌端正。2.接受过正规客房服务培训。

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:面议

1.把食品整齐摆放在货架上和冰箱内2.保持本部门工作场地干净、整齐3.协助清洗设备及用具4.根据标准的烹饪方法在制作5.和其它员工保持良好的工作关系6.遵守饭店的规章制度7.和所有员工保持良好的关系  1.Stock food items neat in shelves and fridges 2.Keep the section that he is assigned to in good                  working order3.Assist in cleansing utensils and equipment4.Work accordingly to standard recipes    5.Keep good rapport with all staff6.Follow hotel rules and regulations at all times7.Keep good relationships with all staff at all times

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

1.礼貌并有效的以热情和自然的方式接听各种内部和外部的电话。 2.确保所有的电话都能够转接到正确的客人。 3.正确的记录所有叫早服务,确保做到准确无误。 4.对于酒店所有VIP客人和特殊需求的客人提供个性化的叫早服务。5.负责确保所有大使区域和酒店各个部门的电话线通畅清晰。 6.要对电话控制台完全掌握。 7.接受客人投诉分析,并在权限范围内能够迅速的正确的做出决定以确保全体客人时刻满意,同时保证酒店的财产和收入。          8.确保每天清楚了解要抵达酒店的客人,特别是重要客人和回头客,并且了解他们的任何特殊需求做出相应的措施。9.必须要掌握opera系统。10.执行经理分配的其他工作。11.使用专业的电话礼仪处理各种电话要求。                12.及时的为所有店内和店外客人提供留言服务。13.与安全及法规尊从部协调和处理各种突发紧急事件。14.维护信息和产品知识的日常更新。15.预先判断出客人的需要并尽可能更好的满足客人的需要。 16.坚持为客人提供服务。始终达到并超出客人的期望。 17.当班期间发现有任何话务台故障,要同当班总机主管联系并直接向前厅部经理汇报。 18.每时每刻确保信息的完整性和保密性。 19.预订部下班时负责客房的预订工作。接收预定业务时,优先提供昆明索菲特的各项服务,包括接受客房,餐厅,客用车以及其他各项预定业务,优先选择雅高集团。                20.确保所有的固定库存保持在标准状态。21.将需要继续处理的相关事件记录在工作日志上,以便移交给下一班次的大使继续落实。 1.Handle all incoming and outgoing telephone calls with courtesy and efficiently in a warm and natural manner. 2.Ensure all calls are transferred to the correct guests. 3.Accurately record all request for wake-up calls and ensure they are handled correctly. 4.Personalized wake-up call must be rendered for VIP guests & other special guests. 5.Responsible for ensuring that clear and constant communication line is kept with all ambassador, areas and Hotel departments. 6.Completely familiarized with the telephone console.7.Receptive to guest complaint, analyze within the limitation set, make correct and quick decision to ensure total guest satisfaction whilst also protecting the hotel property and revenue. 8.Ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP and return guests, and that you are aware of any special requests so that they may take actions accordingly.9.Must also be familiarizing with Opera system. 10.Perform any other duties that may be assigned by the Manager. 11.Handle all telephone inquiries and requests in a professional manner.                  12.Take message for all external and internguests efficiently. 13.Handle all emergency and accident and co-operates with Safety, Security & Compliance Department.14.Maintain & update information and product knowledge.15.Completely familiarized the hotels services/facilities knowledge.16.Anticipate the needs of the guests and meets their needs as much as possible. 17.Be Consistent in delivery of service. Always meet and exceed customer expectations. 18.Identify any faults that occur in the switchboard at anytime whilst you are on duty, contact the Telephone Supervisor. On duty and report the fault directly to the Front Office Manager. 18.Ensure integrity and confidentiality of information at all times.19.Responsible for the reservation after reservationists off duty. Take reservation for rooms, restaurant, limousine and other reservation for elsewhere, prefer within Accor Group.                    20.Ensure all stationary stock are keep at par. 21.Responsible for the ongoing communication of pertinent information using the Service Center log book provided to other shifts. 

薪资: 5千-7千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

完成每周的宴请和拜访计划。 针对团队,散客,会议及宴会生意信息开展电话销售、访问、邮寄等销售活动。 确认所有的预定单(包括宴会与会议)被准确无误地在销售部与宴会之间进行沟通并生效。 保证对所有的来信和电话询问都进行有效的处理,建立一种令人愉快的工作关系。 记录客户对于酒店发展的建议和最新的信息。 熟悉酒店电脑及数据系统的运作和应用程序。 确定并保持对“销售及餐饮”等酒店电脑系统软件的有效运用。 注意整个酒店尤其是主要部门的运作(前厅部、客房部、餐饮部、宴会厅等)。 密切关注涉及竞争对手酒店的事宜(位置、常规价格、服务-偶尔或经常需要的)。 通过经常宴请、参观酒店、介绍酒店等活动宣传饭店。 维护酒店的正面形象。 发展同公众、旅客、客户以及商界人士之间的积极紧密关系。 销售经理缺席时,由助理销售总监指定另一名销售经理代行职责。Complete weekly entertainment and weekly activities plan. Conduct sales campaign by direct sales call / visits/mailing for group,meeting and banquets from all sources for bookings and leads. Make sure all booking orders (banquet/meetings) are correctly instructedfor effective communication between sales and banquet operation. Ensure all incoming correspondence and telephone enquiries are handledwith efficiency and great care to build up a pleasant working relationship. Keep clients advised of latest information regarding hotel’sdevelopment. The Sales Manager is familiar with the operation and application of thehotel's computer / data processing system. Ensure the implementation and utilization of in-house softwareespecially the “sales and catering”, use it efficiently and maintain itsapplication Keep well informed about the operations especially in essentialdepartments (Front Office, Housekeeping, F&B, Banqueting etc.). Closely observe matters pertaining to competition (sites, prices,services offered on a regular basis - quarterly or more often if need be). Promotes the hotel as often as possible through entertaining,conducting, site inspections, presentations etc. of the hotel. At all times, promote a positive image of the hotel in all forms ofcontact. Develop & foster close and positive rapport with the public, guests,clients and members of the trade. In his or her absence, the Sales Manager may be replaced first by aSales Manager appointed by the Assistant Director of Sales.

薪资: 3万-3.5万 经验:3年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

市场销售总监的任务主要是推广酒店,使其在本地区享有一定的知名度。该职位全面负责酒店内所有的销售工作,并达到最高的入住率、平均房价以达到预算目标。在饭店关系网和饭店级别范围内及由总经理制定的内部规定范围内,履行自己的职责。与销售团队及行政管理成员一起制定年销售计划。咨询行政管理成员,由销售及商务发展总监制定价格策略、优惠政策、特别促销套价及活动。并与餐饮总监紧密合,确定宴会、会议的销售目标、价格及销售流程。与区域销售办公室及兄弟酒店紧密合作,确立酒店在市场的地位,以及从地区及国际多方取得最大限度的客房预定。制定长期和短期计划,明确目标市场及客户。寻找、面试、选择新成员以建立市场销售队伍,填充具体的工作岗位,并为每一位置提供工作职责概述。建立培训模式,积极引导员工,完善销售队伍在职培训,力争创建市场上的最好业绩。制定销售队伍最具有竞争力的月培训计划及年培训计划。通过建立横向销售管理手段以争取最大利润。指导销售人员高速高效地在国内外推销符合雅高公司标准的酒店产品。制定并控制酒店市场销售部的每月预算。The Director of Sales and Marketing’s mission is to primarily promote the hotel and hotels belonging to the chain in your area/region. This position is accountable for managing the total sales effort within a hotel to achieve the highest occupancy, Average Room Rate and meet budged targets.The Director of Sales and Marketing performs his/her duties within the framework defined by the chain and hotel norms and by internal regulations as specified by General Manager.Formulate business plan annually with the assistance from sales team and executive committee members.With consultation to executive committee members, DOSBD outlines rate structures, discount policies, special promotional packages and activities; work closely with F&B Director in outlining banquet and meeting sales targets, rates and sales operational procedures.Work closely with international sales office and sister hotels for proper positioning and maximum international and regional bookings.Make both long and short-term plans, identifying markets and customers according to marketing plan.Source, interview and select staff for setting up of sales team, fulfilling specific jobs and provide job description for each post.Provide training module, conducting comprehensive and on – going training to sales team for highest standard performance in the market.  Drawing training plan on monthly and annual basis to ensure making the Sales and Marketing team the most competent.Conduct yield management for maximum revenue.Direct sales to promote hotel effectively and efficiently both domestically or internationally and all productions do meet with the requirement of Accor standard and specifications.Prepare and administers the hotel Sales & Marketing Department budget on a monthly basis.

薪资: 8千-1万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

Liaises with individuals outside the hotel including, but not limited to, employee benefits representatives, attorneys, applicants, government officials, colleges and universities, competitors and other members of the local community与酒店外的个人联系,包括但不限于员工福利代表,律师,应聘人,政府官员,学院和大学代表,竞争对手和其他地方社区成员。 Manages Human Resource Department, ensuring compliance with all Corporate, area and hotel policies and procedures; and current local and government regulations pertaining to employment practices管理人事部,确保所有工作符合公司,地方和酒店的规章制度;符合与员工相关的现行地方和政府规定。 Prepares and submits periodic reports for management’s use in accordance with Corporate and government requirements, such as turnover reports, personnel inventories, absenteeism reports, health and safety, accident reports etc.根据公司和政府的要求制定并向管理层提交阶段性报告,如员工流动报告,人材储备报告,旷工报告,健康与安全及事故报告等。 Maintains and updates files on employee records, legal documents and other Personnel matters, efficiently and confidentiality高效,保密的维护和更新员工登记表、法律文件和处理其它人事问题。 Maintains effective communications at all levels of management and staff同各级管理层和员工进行有效的交流。 Assists in maintaining and creating a positive atmosphere within the hotel that allows for open two way communication that ensures morale and productivity reach the highest possible levels在酒店内协助保持和营建积极的环境,从而促进开放式的双向沟通,确保员工的积极性和生产率尽可能达到最高水平。 Develops and implements recruiting and screening systems and procedures in order to attract qualified candidates for position vacancies制定和实施招聘和筛选制度与程序,以便吸引合格人选就任空缺岗位。Monitors the administration of the Performance Appraisal Programme and acts in an advisory capacity to hotel department heads on the process监督管理员工绩效评定计划,并以顾问的身份为酒店各部门领导就计划的过程提供建议。 Regularly analyses hotel manpower requirements and recommends selection and development activities to meet those requirements定期分析酒店人工需求,对选拔和发展工作予以建议,從而满足酒店对人力资源要求。 Implements and monitors an effective employee relations and welfare programme in the hotel执行并监督酒店拥有良好的员工关系和有效的福利计划。

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

把食品整齐摆放在货架上和冰箱内。保持本部门工作场地干净、整齐。协助清洗设备及用具。 根据标准的烹饪方法在制作。和其它员工保持良好的工作关系。遵守饭店的规章制度。和所有员工保持良好的关系。Stock food items neat in shelves and fridges.Keep the section that he is assigned to ingood working order. Assist in cleansing utensils and equipment.                   Work accordingly to standard recipes. Keep good rapport with all staff.Follow hotel rules and regulations at all times.  Keep good relationships with all staff atall times.  

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

保持友好,整洁的形象给客人留下愉悦的印象。问候所有抵店和离店的客人并保持微笑和目光接触。    知会礼宾部经理和领班客人需求和喜好确保提供精确和个性化的服务。   陪同客人去房间并向客人介绍和推销酒店产品。                                                                                        为客人提供专业的有礼貌的行李递送服务。为客人提供一个专业的,高效的行李寄存服务。为住店客人和酒店内部人员处理所有收到的包裹,必须做好记录。处理住店客人给非住店客人的物品,并做相应记录。清楚酒店有关客人钥匙分发和控制的政策及其相关工作程序。负责传真和留言的递送。负责报纸的分配以及发放。提供酒店的相关信息以及其他特殊的有吸引力的景点或信息。根据客人的要求再次确认、改变、取消或预订航班的细节信息。协助保持大堂区域任何时间的高度整洁      协助维持酒店主要入口处交通、停车秩序Maintain a friendly, neat and pleasant image to guests.Greet all arriving and departing guests with a smile and eye-contact.Inform all Guest Needs and Preferences to your shift leader and/or Chief Concierge to ensure deliver accurate and Cousu Main service.  When escort the guest to the room introduce and sell hotel products.Provide a courteous and professional service of handling luggage delivery.Provide a professional and efficient service of handling guest luggage storage.Handle receiving of parcel for both in-house guest and back of the house. Proper documentation must be adhered to.Handle items from in-house guest for non-in-house guest for collecting. Proper documentation must be adhered to.Be aware of the hotel’s policies and procedures for the issuance and control of guest keys.Be responsible for faxes and messages delivery.Be responsible for newspaper distribution and delivery. Furnish information about the hotel and any special attractions or events of interests.Reconfirm, change, cancel or book flight details for guest per request.Assist in keeping the lobby area clean at all timesAssist traffic and parking of vehicles at the main entrance if necessary

薪资: 3千-4千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

 指导员工的准备、服务工作。与厨房协调好当日或每月的特色菜及推荐菜。 及时完成酒店管理层所布置的所有工作。 记录并保存销售额,客人的投拆、解决办法及所涉及的人员和设备方面的细节。                   确保有足够的用品,并申请所需采购的物品。 确保员工完成好临时性的工作。 参加每天的晨会和每月的交流会议,总结并讨论服务及工作的准备情况。            监督并指导餐厅员工的服务情况。 确保所有设备和家俱处于良好的工作状态。          确保餐厅的干净、整洁。 通过他/她所表现的态度,行为和优秀的沟通力来推广索菲特品牌的理念。        牢记客人有可能提出的任何问题并给予解决方案. 确保各个相关部门反映迅速。 确保所有在餐厅的信息传达是最新的。 尽快使新员工熟悉酒店,就酒店的规章制度对员工进行培训。 确保员工保持良好的仪容仪表。 向领导提出建议,以提高工作效率、增加销售额。 必要时,确保各个部门和提供服务部门保持沟通。 建立良好的人事关系,在工作中树立良好的工作形象,给酒店的客人、客户、部门经理及员工以专业化及热情服务的美好印象。Briefs personnel on preparations, service and content of menu items.  Coordinates with kitchen on daily or monthly specials and promotions..Performs all duties as assigned by management. Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference.                   Ensure adequate of supplies, materials, and requisition for general supplies. Ensure employees properly carry out side duties. Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation.                                                                                                                        Monitors and supervises service flow in the restaurant. Ensure all fixtures and operating equipment is in good working condition.          Ensure good general appearance and maintenance of restaurant working areas. Promotes the Pullman brand philosophy through his or her exemplary attitude, behavior and excellent communication skills.        Takes note of remarks made by guests and finds solutions for any problems that may arise. Ensures a rapid response from the different departments concerned. Makes sure that all the information available in the restaurant is well presented and up-to-date. Trains personnel according to established procedures; Conducts orientation of all new employees and ongoing training of all staff. Ensure grooming and general appearance of staff conforms to Hotel standards. Makes frequent suggestions to Management in reference to restaurant general operation and F&B promotion. Assures the interface between all hotel departments and service-providers if necessary. Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

 从客房部领取自己的工作任务,并查看是否有任何问题。在出席簿和钥匙簿签出所领耶的钥匙,配备着所需钥匙,清洁工具等备品到分配的区域中工作。 按照既定标准和工作程序,对客房、走廊和工作间进行清洁。 补充客用品。 检查、补充、收取小酒吧物品的费用。 不论在任何时候都可以接收洗衣或干洗。 如有需要,提供客衣服务的相关工作,包括递送布草、收取客衣等。 及时、真诚的完成主管分派的工作和客人要求。 向主管及客房办公室汇报酒店客房内的损坏或故障情况。 完成每日客房检查和服务员工作单。 及时向主管汇报并上交客人遗失物品至客房部办公室。 报告差异房。 热情地回答客人的询问。 确保尽可能让每个客人满意,始终达到并超越客人期望。 注意安全使用各种设备和清洁剂。 向上级汇报楼层里的反常行为和活动。 参加部门每项技能的交叉学习培训。 按时完成上级主管分配的其他任务。                                                                                                                Pick up work assignments from the Housekeeping Department, and review for any questions.  Sign in / out on the attendant sheet and the floor keys.  Report to assigned areas with required keys, equipment, supplies, etc. Clean and maintain guest rooms, guest corridors, and pantry according to set standards and procedures. Replenish guest supplies. Check, replenish and post charges of consumed mini bar items. Pick up laundry and dry cleaning items whenever require. Carry out valet services when required including delivery of linen or processing laundry orders. Ensure guest services specified by superiors and guests requests are promptly and courteously met. Report damage or malfunction in hotel rooms to superior and Housekeeping office. Maintain a daily room check and Room Attendant report. Report and submits lost and found articles to superior / Housekeeping office immediately. Report room discrepancy. Respond to all guest requests in an enthusiastic manner. Ensures a high level of customer delight, always meet and exceed customer expectation. Respect all safety measure and handling all equipment and chemical with CARE. Report unusual behavior / activities on floors to supervisor. Involves in multi-skilling program within the department. Complete other tasks assigned by superior on time.  

薪资: 6千-8千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

确保员工保持酒店微笑服务的标准。确保下属员工及时报告工作。如有必要对下属进行纪律约束。参予员工的选拔工作。必要时推荐对员工的提升。确保下属员工到岗且在工作时间不闲谈。和其它采购员紧密联系,提高采购水平。协助其它采购人员开展工作。做好以下采购方面的记录:采购记录。供应商记录。图纸,说明书记录。打印单据记录。考虑和设立经济定购数量。寻找新的供应商使价格更具竞争性。介绍符合质量标准但价格低于现行价格的食品和酒水。Ensure grooming of the staff as per hotel standard.Ensure all staff under his/her administration report in time.Process disciplinary action of the staff should there be a necessity.Participate in the selection process of staff.Recommend staff promotion as and when it is necessary.Ensure that the staffs under his/her supervision are on the job and do not gossip while on duty.To cooperate with all organizations and persons engaged in activities designed to enhance the development and standard of purchasing.To counsel and assist fellow purchasing personnel in the performance of their duties.To keep records of purchasing development such as :Purchase record.Vendor record.Blueprint and specification record.Print-Forms record.To consider and set-up the Economic Ordering Quantity (EOQ).To find out the new suppliers to make the price more competition.To introduce the product to the F&B which is of industry standard but at a price lower than existed price.

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

认真高效地履职权范围内的责任和义务。以专业的工作态度和方法解决供应商提出的问题和要求。收集并核对所有与付款相关的文件(采购申请,采购单,验收记录,发票等),在填写这些文件之前,核实其准确性,合法性及完整性。制作应付款凭证并按时启动付款程序。负责所有应付款分类账的记录,并核对应付款分类账余额和总账余额是否相符。及时更新债权人的信息,核对现有未付发票金额是否与应付款账龄报表金额相符。编制月度付款计划,并根据计划做好支付准备。详悉记录现金支出日记账中记录的已发行支票的交易情况。完成付款批准程序后,在相关付款文件上盖上“已付”印章,以免重付。监督支票的发行和未用支票的安全。 To discharge the duties in an effective and efficient manner.To answer all queries from suppliers in a professional manner.To collect and review all documents pertinent to payment preparation (purchase request, purchase order, receiving record, invoice, etc…), ensuring mathematical accuracy, legitimacy and completeness of the transaction before filing them per supplier’s name, pending for payment.To prepare Payable Vouchers and initiate payment process in due time.To perform all Accounts Payable sub-ledger bookings and to verify that Accounts Payable sub-ledger and General Ledger balances are matching.To maintain up-to-date creditors’ filing and to ensure that on-hand outstanding invoices match with A/P ageing report as per the system.To prepare a monthly payment schedule and ensure the prompt payment preparation accordingly.To record all issued cheques in the Cash Disbursement journal.To prevent any risk of double payment by stamped all documents “paid” once payment approval process is completed.To properly monitor the issuance of cheques and the safeguard of any unused cheques.

薪资: 2千-3千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

把食品整齐摆放在货架上和冰箱内。 保持本部门工作场地干净、整齐。 协助清洗设备及用具。 根据标准的烹饪方法在制作。 遵守饭店的规章制度。 和所有员工保持良好的关系。Stock food items neat in shelves and fridges. Keep the section that he is assigned to in good working order.  Assist in cleansing utensils and equipment. Work accordingly to standard recipes. Follow hotel rules and regulations at all times.    Keep good relationships with all staff at all times.     

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

服从能力:服从上级领导指派的任务,并能够很好完成。 服务能力:为服务做好准备工作。根据酒店的标准和服务的顺序服务。 沟通能力:与上级,同事,保持良好的关系。 处理问题的能力:查明客人的满意程度,告诉主管任何客人的不满或问题无论大小。 Obedience: Personnel who assist their superior in carrying out an assigned task. Service: Assist in preparation of outlet for service periods. Adhere to the standards and sequence of service within the outlet. Communication: Maintain good relation with outlet captain, supervisor, manager and waiters. Problem solving: Ascertain guest’s satisfaction and advise supervisor of any guest complaints or problems no matter how small.

薪资: 3千-4千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

履行被分配的职责,尽自己所能提高工作效率。不断监控对客服务水平,通过客人的认可及热情,确保任何时间都能最大限度地令客人满意。同所有客人建立良好的公共关系。参加部门早会以及其他会议。查看每天重要的工作安排并且与部门大使分享信息。准备本部门排班表。完成其他酒店管理层安排的职责。确保前台始终有足够的人员安排。确保给每一位大使进行培训,以使大使有能力最有效地在其岗位上工作。确保“班次报表”和“未完成工作报表”能够得到很好的跟进。保持对前台的监管以直接监督前台服务员的对客服务情况。确保每位入住宾客的登记资料的完整录入。与大堂使者协调引领第一次入住的客人和回头客事宜。监控房间分配情况,以确保让客人满意和让客房利益最大化的双赢状态。与所有部门保持良好的协作关系,特别是客房部与预订部。检查房态差异报告以及维修房态,确保随时保持正确的房间状态信息。每天都核查团队帐目,确保团队帐目能得到及时更新。确保预抵团队的帐目安排得到恰当的准备和安排。确认预退房的数量和对延迟退房的客人做出计划安排。核对客人帐单以确保其完整性及准确性。在前台办理外币兑换、结帐手续。如有潜在的信贷危险或其有关客人的问题,及时通知前厅经理。与相关的客人联系以结清所有未结客人,旅行社或公司的帐目。保证严格执行钥匙控制程序。负责公安管理系统传输达标。如有需要与礼宾部随时保持协调。确保前台大使在系统故障时有能力进行手工操作。确保有关对客保密的程序,严格地得到执行。报告工作效率问题并提供改进的方案建议。推动乐雅会会员计划。确保乐雅会会员计划顺利实行并且达到雅高集团的标准。熟悉会员加入程序和会员优惠计划。乐雅会会员计划在酒店的所有更新和活动都要及时与大使沟通。Contribute to overall operational efficiency by performing relevant duties as assigned.Monitor guest service constantly, ensuring that at all times maximum guests satisfaction is    being achieved through guests’ recognition and prompt cordial attention.Establish good public relationships with all guests.Attendance in departmental morning briefing and other meeting where necessary.Review important statistics and share information with other team members.Prepare duty roster.Perform any other duties as assigned by the Management team of the hotel.Facilitate and ensure a sufficiently manned Front Desk counter at all times.Ensure that proper training of ambassador is done such that ambassador has the necessary skill to perform duties with maximum efficiency.Ensure that ‘shift reports’ are printed and ‘Traces’ are followed up accordingly.Maintain an active presence at the Front Desk to directly supervise the service   ambassadors attending to the guests.Ensure that entries in every registration are properly encoded in the computer system.Coordinate with Lobby ambassador with first arrival guest & repeat guests.Oversee room allocations to ensure that guest requests are met while ensuring both guest satisfaction and optimum room revenue.Maintain good working relations with all departments, especially Housekeeping and   Reservation. Check discrepancies and out-of-order rooms, to ensure correct room status at all times.Double check group accounts daily for accuracy, and ensure that these are always up-to-date.Ensure group arrivals and billings are properly prepared and executed.Confirm the number of “due out” guests and scheduled late departures.Double check guest folios for completeness and accuracy.Transact foreign exchange and paid out request at the Front Desk.Advise the Front Office Manager – Credit of any potential credit risks and other related   guest problems.Settle pending bills by contacting concerned guest, Travel Agent or company.Ensure strict key control procedures are adhered toResponsible for PSB.Coordinate with the Concierge whenever necessary.Ensure ability of Front Desk ambassador to implement a manual back-up system for Front Desk functions in case of computer breakdown.Ensure that procedures set with regards to guest confidentiality are strictly adhering to.Report efficiency problems and make recommendations for resolving them.Promote the Club membership program.  Ensure Le Club membership program running smooth & achieve Accor Group Target. Familiar with enrollment procedure & membership benefits. Communicate all information regarding Le Club program updates and activities to the hotel.

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