1.Monitor the daily operations of reservations，Supervises the reservation department in their daily duties.
2.Manages rooms inventory to achieve optimum results in Occupancy, Average rate and Revenue, reviewing daily reservations accuracy, rates compliance from segment and source, system close-out when necessary and GDS rates sale-ability.
3.Ensure accuracy of guest history and client profiles in Data Base
4.Leads a motivated and aggressive team skillful at up-selling and/or conversion as required by the business demand. Participates in staff recruitment, organizes on-the-job and monthly training for all staff, supervises and managers performance in order to ensure clients’ satisfaction and adherence to Pullman service standards.
5.Maintains good working relations with other departments, particularly Front Office and keeps close contact with regular guests, ensuring their needs are identified, and relayed to concerned departments for service delivery.
6.Works closely with Corporate Office, Trust with updated hotel information and facilitate rooms’ sale on a regular basis. Reviews TARS and GDS rates and availability keeping sufficient inventory for high yield segments.
7.Ensures all sellable contracted rates are loaded in the GDS and Opera system for ease of reservations by companies worldwide.
8.Manage group blocks to ensure accuracy of business on the books.
9.Assist to DOR Tracking and prepares the necessary reports required for monthly submission preparing the annual and monthly sales action plans.
10.To spot-check reservations made the previous day and check all VIP arrivals.
11.Training, developing, and motivating reservation staff to increase productivity.
12.To monitor reservation pick-up for the coming month and share information with S&M department.
13.Checks regularly and disseminates information on market situation including; weekly check and report on booking trend in the market through exchanges with competitors, test calls and reports on seasonal rates book-able at competitor hotels, etc.