Ensure FIT, group booking, telex,cancellations, transfer booking etc, are smoothly processed and properly filedfor future references.确保散客,团队的预订、电传、取消、转移预订等程序能顺利进行并正确保存以备查阅。Answer all correspondence relating tobooking and advise DOSM for any questions incurred before dispatch .对于关于预订的回信,有问题时及时通知市场营销总监。Files fax, letters and general reservation correspondence.将传真、信和预订信存档。Check arrival list and correspondence oneday in advance to ensure all booking are correct.提前一天检查到达名单和通信以确保所有的预订都正确。Print out expected arrivals list into todayarrivals and duplicates for the concerned departments.打印预计到达表至今天的到达表,并复印分发到相关部门。Assist in producing monthly and weeklyforecast of occupancy for final approval DOSM.完成每月和每周的入住率预测。Promote and maintain good public relationswith travel agents, airlines companies,commercial organizations and solicitsbusiness for hotel.促进并保持同旅行社,航空公司,商业组织的良好关系,为酒店增加效益。Provide services and information to gueststhat is the most accurate and up to date possible, and is delivered to theguest in the most meaningful way.通过合适的途径,向客人提供服务和最新、最准确的信息。Maintain a very good reputation for theHotel and assist to increase the overall profitability of the Hotel.保持饭店的良好声誉并协助饭店赢得更高的利润。Be understanding and supportive,encouraging and helpful to all sub-ordinates.给予所有下属理解、支持、鼓励和帮助Build a good working relationship with allcolleagues and employees of the Hotel.同饭店所有的同事和员工建立良好的工作关系Be flexible and take tasks may be assignedor required by Management. In case of absence, Reservations Manager will beasked to replace for work.灵活接受管理层分派的临时工作,缺席时预定经理代替其工作。Abides by the Novotel Code of Conduct. 遵守诺富特酒店的行为准则。Abides by the Novotel Employee Handbook. 遵守诺富特酒店员工守则。Abides by both the hotel and Novotel policeand procedures.遵守诺富特酒店的政策及程序。