岗位职责1.负责各分部的日常运作。负责对所管辖员工的考勤、考绩工作。2.检查各运营场所的清洁卫生、员工个人卫生、服务台卫生。3.协助营业推广，征询宾客意见和要求。4.主持例会，传达上级指示，做好营业前检查工作。5.审理有关行政文件，签署领货单及申请计划.6.检查各营业场所设备的情况，做好维护保养工作及营业场所安全和防火工作。岗位要求1.中专以上学历，有相同岗位工作经验5年以上。2.掌握酒店基础管理知识，懂得成本管理与核算，熟悉康乐设施管理。3.熟悉工商管理法规、治安消防条例及音像管理规定。4.熟练酒店康乐项目如室内泳池、健身房、棋牌室、KTV等的管理与运作流程。5.具有市场定位、市场开拓、运营管理的策划力及具体落实的执行力。6.有丰富的管理经验及高度工作责任心与敬业精神。

job overview职位概述· Oversees and directs all aspects of the Club Intercontinental service operations· 监督和指导洲际俱乐部服务的各方面工作。· Lead the coordination of any guests’ needs, special requests, and inquiries to ensure superior service and value for our guests.· 领导协调客人的需求，特殊要求和请求来确保为客人提供卓越和超值的服务。 At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:Be charming by being approachable, having confidence and showing respect.Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：亲切、充满自信、体现尊重来展现富有魅力的你。理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。Duties and Responsibilities工作职责· Coordinating all aspects of the Club Intercontinental to ensure the smooth operation and highest level of guest satisfaction at all times.· 协调洲际俱乐部的各个方面，确保一直平稳运营和具有最高的客户满意度。· Ensuring that all team members have the necessary resources available to exceed guest expectations.· 确保所有团队成员具有必要的有效资源超出客户预期。· Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services.· 为我们的客户提供全面的礼宾资讯，包括本地和地区的景点，餐厅，剧院，特别活动，门票，确认和其他有效服务。· Develop and maintain strong guest relationships to ensure Intercontinental Ambassador loyalty.· 发展和维持密切的客户关系以确保对洲际大使的忠诚度。· Consistently seeking ideas for enhancing the Club Intercontinental product and services.· 始终如一的，为提高洲际俱乐部的产品和服务而寻求思路。· Maintaining communication with all departments within the hotel to ensure that Club Intercontinental standards are delivered on a consistent basis.· 与酒店内部的各个部门保持沟通，以确保在一致的基础上执行洲际俱乐部标准。· Facilitate the Training & development of the Club Intercontinental Team. Participate in the Training & Communication process of all colleagues providing service to Club Intercontinental.· 促进洲际俱乐部团队的培训和发展。参与为洲际俱乐部提供服务的所有员工的培训和交流过程。· Reviews arrival reports and VIP’s to ensure all special requirements are met or exceeded.· 审查收到的报告和贵宾信息，以确保满足所有特殊请求或超出预期。· Works with the Sous Chef to determine the daily Club Intercontinental menu & food presentation, in line with Club Intercontinental Standards of Procedures & Service.· 与副厨师长一起决定洲际俱乐部餐厅菜单和食品供应，在流程和服务上与洲际俱乐部标准相一致。· Tracking and forecasting daily, weekly and monthly Club Intercontinental occupancy.· 跟踪和预测每天，每周和每月洲际俱乐部的入住情况。· Strong and effective communications with all other departments, highlighting Club Intercontinental area to ensure the proper level of service to our guests.· 与所有其他部门进行密切的，有效的沟通，突出洲际俱乐部区域，确保为我们的客户提供合适水平的服务。· Supervising all contributing staff members who provide services to the Club Intercontinental area to ensure that the appropriate services levels are provided and achieved at all times.· 监督所有为洲际俱乐部提供服务，作出贡献的员工，确保任何时候都提供适当的完美的服务。· Provides direction and guidance to Club Intercontinental Service in order to maintain service and food quality levels.· 为了维持服务和食品质量水平，对洲际俱乐部服务提供方针和指导。· Involvement with training, development and performance management of all Club Intercontinental colleagues.· 参与所有洲际俱乐部员工的培训，发展和业绩管理。· Participating in recruitment and training of new Club Intercontinental colleagues.· 参与招聘和培训新的洲际俱乐部员工。· Attend Department Communication meetings of other Departments.· 参加部门领导会议，与其他部门一起的部门交流会议。· Propose and facilitate innovative, cost-effective guest experience enhancements.· 建议和推进创新，提高经济的顾客体验。· Be accountable for operational costs and expenses - Monthly Profit & Loss Statement/Adherence to budget.· 负责运营成本和费用，月度损益表/财政预算。· Maintaining and reporting deficiencies in the department and knowledge of all safety and emergency procedures.· 维护和报告部门中的差异，具有所有安全和紧急应变程序的知识。  aCCOUNTABILITY责任范围Number of employees supervised –管理的员工Direct  Guest Service Supervisor / Guest Service Agent直接       洲际俱乐部主管，洲际俱乐部接待员Indirect      N/A间接          无Annual Operating Profit/Payroll Budget –年度经营利润和薪金预算· Department Budget· 部门预算             Key Metrics –主要绩效指标· Department Budget· 部门预算 · Guest Satisfaction Survey· 宾客满意度调查Decision Making Responsibilities (Decision Rights) –决策职责(决策权)﹣· Department Budget· 部门预算· Matters pertaining to Club Intercontinental operations· 与洲际俱乐部运营相关的事宜· Within the authority as assigned for Hotel Band 6 role· 酒店职位6级所拥有职权范围QUALIFICATIONS AND REQUIREMENTS任职要求Required Skills –技能要求· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.· 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。· Good writing skills· 具有良好写作技能· Proficient in the use of Microsoft Office and Front Office System· 熟练使用微软办公软件和前台系统· Problem solving, motivating, organizational and training abilities· 具有解决问题，推理，号召，组织和培训能力  Qualifications –学历· Diploma  in Hotel Administration, Hotel Management or equivalent· 具有酒店行政管理，酒店管理或相关的大专学历。 Experience –经验· 3 years’ experience in concierge or related discipline with 6 months in a supervisory capacity, or an equivalent combination of education and experience.  · 拥有3年酒店宾客服务工作经验，包括6个月管理经验，或与此相当的教育和相关工作经验结合的背景。

岗位职责1.负责各分部的日常运作。负责对所管辖员工的考勤、考绩工作。2.检查各运营场所的清洁卫生、员工个人卫生、服务台卫生。3.协助营业推广，征询宾客意见和要求。4.主持例会，传达上级指示，做好营业前检查工作。5.审理有关行政文件，签署领货单及申请计划.6.检查各营业场所设备的情况，做好维护保养工作及营业场所安全和防火工作。岗位要求1.大专以上学历，有相同岗位工作经验5年以上。。2.掌握酒店基础管理知识，懂得成本管理与核算，熟悉康乐设施管理。3.熟悉工商管理法规、治安消防条例及音像管理规定。4.熟练酒店康乐项目如室内泳池、健身房、棋牌室等的管理与运作流程。5.具有市场定位、市场开拓、运营管理的策划力及具体落实的执行力。6.有丰富的管理经验及高度工作责任心与敬业精神。