•Principal Responsibilities主要职责Guest Related 与宾客相关事务•Ensure all team members provide 5-star hotel & Brand standards at all times 监督所有团队成员在任何时候都提供五星级酒店及品牌标准•Responsible for day to day operation of laundry plant and uniform room负责洗衣房和制服房每日运作•Responsible for all the uniform, guest laundry 负责所有的制服和客衣•Act with integrity, include being honest while still maintaining the confidentiality of information where required and consistent with hotel’s policy •为人正直，诚实，当需要时能够遵守保密制度，与酒店政策相一致Colleagues Related 与同事相关事务•Maintain good working relationships with all colleagues and other departments与同事之间以及其它部门维持良好的工作关系••Provide friendly, courteous and professional service at all times在任何时候都能提供友好、礼貌和专业的服务•Report to duty wearing the correct uniform and well groomed as per hotel standard穿酒店制服，符合酒店仪容仪表的标准•Attend trainings and meetings as required参加培训和会议•Report for duty punctually按时上班•Conduct the orientation and training for all new and existing colleagues from Laundry, U & L, including on the job training sessions when required 组织新老员工的培训和定位，制定培训课程•Assist in the building of an efficient team of employees by taking an active interest in their welfare, safety, training and development积极关注员工的福利、安全、培训和发展，协助建设一支高效率的队伍•Attend to grievances of all colleagues and report to Executive Housekeeper for future action处理同事的不满，并报告给客房部经理。Finance Related 财务事务•Report Monthly Laundry Productivity for the 3 hotels as well as the chemical report汇报3家酒店每月的干洗效率及化学报告•Report Monthly Guest Profit and Loss 汇报每月的盈利亏损•Monitor the monthly budget and advise the Executive Housekeeper on the rate of condemned and unaccounted losses监督每月的预算盘点，将报废量上报客房部主管•Responsible for annul budget preparation for uniform and linen ( rooms linens and F & B linen ). Make recommendations on any linen/ uniform changes for the following year负责制服和布草房（客房布件和餐饮布件）的年度预算编制。为来年布草/制服房的动向提出建议Operations / process Related 流程操作事务•Control and supervise daily operation of laundry and linen room控制和监督洗衣房和布草房的日常运作•Supervise all colleagues ensuring courteous and prompt service is provided at all times监督所有同事在任何时候都提供及时周到的服务•Conduct periodic inspections throughout laundry and U & L to ensure the standards are maintained对各洗衣房、制服和布草房进行定期检修，以确保其维持标准• Ensure the correct procedures are followed确保所有流程的正确使用•Responsible for the inventory of linen and uniform, conduct the stock take procedures, and produce results to rooms and F & B.负责布件和制服的库存盘点，并上报给房务部和餐饮部•Maintain accurate records of all linen and uniforms, which has been condemned. Make checks to ensure condemned items are not useable.记录布件和制服的报废，再次检查报废物品是否可再次利用• Assure all furniture within the whole hotel premises is in good condition确保酒店内所有家具的良好使用状态•Assess the priority needs for replacement of wear and tear in Uniform and linen within the hotel评估酒店内优先需要更换的制服和布件损坏•Maintain a good relationship with outside Uniform and Linen suppliers ensuring standards are met与制服及布件供应商保持良好的合作关系，确保符合酒店标准•Maintain a good relationship with Laundry contractor ensuring quality and standards are met 与干洗承包商保持良好的合作关系，确保符合其质量和标准•Maintain standard of all linen requirements for both Rooms and F & B维持房务部和餐饮部对所有布件要求的标准•Conduct book-keeping, record keeping, filing of all purchase items and specification进行簿记、记账、登记所有采购物资和规范备案•Maintain both Uniform room and laundry plant fixtures and facilities to the required standard, report all maintenance and repairs to Engineering and follow up as required按照酒店标准维护制服房、洗衣房的装置和设施，将维修保养报告给工程师并跟进•Ensure both Laundry plant, Uniform room are always tidy and well cleaned确保洗衣房和制服房始终整洁干净Leadership and sustainability Related 领导和扩展事务•Able to propose new ideas to improve overall operation.能够提供新思路以提高整体运作•Liaise with various Department on inventory schedule and direct supervise针对库存计划与各部门进行联络和直接监督•Responsible to order linens required to ensure there is always an adequate supply and sufficient stock within the operation负责根据布件的要求进行订购，确保在日常运作中有充足的供给和足够的库存•Supervise and control the daily manpower requirements to cope with workload 监督日常工作需求，管理人员流动•Ensure that colleagues complete their workloads as scheduled and provide assistance during peak periods确保同事们完成计划内的工作量，并在高峰期提供协助•Monitor productivity of all employees. Oversee the preparation of the rosters for supervisor and colleagues监督所有员工的工作效率，审查并为主管和同事编制名册•Discuss with the Executive Housekeeper on an ongoing basis the overall situation of Laundry and Uniform quality, cleanliness, service, staff moral and the reputation of the Hotel与客房部经理商洽洗衣房和制服房的质量、整洁、服务、工作人员的道德以及酒店的声誉等总体形势Others 其他事务•Co-ordinate with Engineering Department on all machinery maintenance协调工程部对所有机械的维护• Adhere to the hotel’s Rules and regulations and in particular the Policies and Procedures relating to Fire, Hygiene, Health and Safety遵守酒店的规章制度和政策，涉及消防、卫生、健康和安全•Carry out any other reasonable duties as required by management执行任何管理层委托的的工作The above job description may be amended from time to time with mutual agreement and you may be required to perform any duties deemed necessary by the Management. 上述职位描述在双方协商的基础上可以进行修改和补充，您可能需要执行任何管理层委托的工作IV.Academic and Working Qualifications 学历及任职资格Knowledge资历•Good knowledge of laundry operation as well as equipment/ Machinery懂干洗流程、设备操作知识•At least Secondary School level with good command on basic English至少中级水平以及良好的英语基础Skill技能•Must be able to follow linen and uniform specifications or able to source for alternative replacement必须遵循布件和制服的规格或更新替代•Able to identify type of linen and terminology and uniform style能够识别布件的类别、术语以及规格统一•Good Communication skill良好的沟通技巧•Computer literate电脑熟练•Good command of spoken & written English良好的口语及书面英语Attitude 态度•Active listener and responsive to associates积极聆听和响应他人•Shows respect and patience with others尊重他人，富有耐心•Open to ideas思想活跃•Proactively demonstrates hospitality in all internal and external guests interactions主动热情好客对待内部和外部的客人。•Calm and poised沉着冷静•Actively pursues learning and self- development to enhance personal professionalism积极学习和自我发展，提高个人专业水平Others Characteristic其他要求Working experience 工作经验•At least 5 years working in Hotel Industry and 2 years in Supervisory level.至少5年酒店相关工作经验及2年管理职位•Mature and able to use his or her initiative all the time for all occasions成熟，在任何场合都能够主动• Independent and flexible, able to work under pressure独立灵活，能够在压力下工作•Team player and able to develop sound working relationships with subordinate具有团队精神，能够与下属团结合作
