责任概要MAJOR RESPONSIBILIES
Process all reservation requests, changes, and cancellations received by
phone, fax, or mail. Identify guest reservation needs and determine appropriate
room type.
处理通过电话、传真或邮件收到的所有预订请求、更改和取消。确定客人的预订需求并确定适当的房间类型。
Responsibilities 工作职责
1.Handles all reservation correspondence and inquiries quickly, efficiently and accurately.
能快速有效地处理预订要求。
2.Ensures that all reservation details are accurately entered into the computer in a timely manner.
确保所有预订信息都被规范,及时地录入系统
3.Regularly update the database ensuring accuracy of details.
随时更新数据确保准确
4.Ensures that contract rates and allotments in the computer are up-to-date and current.
确保合同价及保留房实时有效
5.Monitors the hotel room inventory, maximising the yield.
监督房态,使收益最大化
Job Specs 职位要求
1.1-2 years working experience with same position in Brand Hotel
一至两年同等岗位品牌酒店工作经验。
2.Excellent English language skills
优秀的英语交流及运用技能。
3. Good telephone manner
良好的电话礼仪。