• 宾客服务中心经理/Guest Service Centre Manager

• 厦门瑞颐大酒店
• 2018-10-21 14:10:34

任职要求:- Tertiary education in Hospitality related fields.- Minimum 3 years of hotel guest service center experience with at least 3 years of supervisory experience in an international hotel.-Good written and oral English proficiency, possess good interpersonal and guest contact skills, able to lead by example with leadership and motivating abilities, able to communicate well with all levels, any additional language proficiency would be advantageous- 接受过酒店管理高等教育-至少在国际化酒店宾客服务中心同等职位3年工作经验-熟练的英文口语，良好的沟通能力-较强的管理及领导能力请发送中英文简历。

• Telephone Operator Manager 总机经理

• 海南莱佛士酒店
• 2018-10-21 09:16:23

PURPOSE OF POSITION职位目的To ensure all aspects of Telecommunications services achieve the highest possible guest satisfaction in accordance with the Hotel’s standards.按照酒店品牌标准提供全方面的宾客服务并尽可能达到最高的客人满意度。

• 服务经理-服务中心 Service Manager - Service Center

• 苏州园区香格里拉大酒店
• 2018-10-20 11:36:17

岗位职责/Job Responsibilities-  开发和应用相关程序，适当处理进出酒店的电话、传真以及设备和电话线租用及其它服务。   Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other services.   -  通过对员工业绩的认可，提升员工工作热情，督导服务中心同事工作，尽量让客人满意。   Monitor Service Center colleagues to ensure maximum guest satisfaction through personal recognition and prompt cordial attention.  -  对服务中心日常运作进行管理并提供指导。   Manage and provide direction for day-to-day operation and administration of all components of Service Center.-  优先安排和组织工作分配的能力；将工作委托给服务中心同事。   Ability to maintain standards,policies and procedures with Service Center colleagues.  -  有能力指导部门同事的工作，并在需要时跟踪纠正。   Ability to prioritize and organize workassignments; delegate work to Service Center colleagues. -  具有激励员工和维护团队的能力。   Ability to direct performance of Service Center colleagues follow up with corrections where needed. -  确定服务中心同事培训需求并提供此类培训的能力。   Ability to motivate colleagues and maintain acohesive team.岗位要求/Job Requirements-  至少两年在服务中心运营管理经营。   Minimum 2 years experience in Service Center operational management position. -  熟悉酒店电话系统知识。   Familiar with Knowledge of hotel's telephone system. -  具有与客人、管理人员和同事进行英语交流的能力。    Ability to communicate in English with guests, management and co-workers to their understanding. -  具备为所有来电者提供清晰、愉快的电话沟通能力。   Ability to provide clear and pleasanttelephone communication to all callers. -  具备与服务中心同事保持酒店的标准、政策和

• 快捷服务中心经理

• 青岛威斯汀酒店
• 2018-10-19 19:59:04

岗位职责1. 协助酒店高级管理曾收集对客服务过程中所产生的问题信息2. 负责处理宾客的问题和投诉3. 负责重要宾客的迎领工作4. 解决当班期间发生的安全问题5. 向其它班次协调交班记录上需要沟通的事项岗位要求1. 大专以上学历，有同岗位工作经验3年以上。2. 口齿清楚，音质优美，待人热情，工作负责。3. 必须会说和听懂宾客使用的主要语种，英语流利。4. 熟练运用OPERA系统。

• Magic Centre Manager 宾客服务中心经理

• 南京朗昇希尔顿酒店
• 2018-10-19 19:08:04

岗位概述：Job Summary: To be responsible for the operation of the Guest  Service Center, providing telephone service and responds and co-ordinate all guest requests To be the major communication source throughout the Hotel and provide ultimate services for both guests and employees. Must be highly fluent in English.负责宾客服务中心的运营 ，提供电话服务，回应并完成客人要求。成为全酒店的主要信息源泉，必须以流利的英语为客人及雇员提供最基本的服务。专业知识技能：Job Skills:1.熟知Opera, PBX，Micros和个人计算机系统Knowledgeable about Opera, PBX, Micros, and personal computer system.2.掌握星级服务中心工作知识并且十分熟悉控制中日常运行Good knowledge and very familiar with Star  Service Center operations 3.良好的管理技能Good supervisory skills4.至少5年以上相关工作经验Min. 5  years concerned working experience required

• 收益副经理 Asst.Revenue Manager

• 汕尾保利希尔顿逸林酒店
• 2018-10-19 18:55:57

Position Summary职位概述:Responsible for maximizing company overall revenue by effectively managing all room booking channels and inventory and day to day operations of the Reservations with high degree of service and efficiency.  Performs all duties in accordance with  DoubleTree by Hilton - Shanwei policies and within the realm of the DoubleTree by Hilton - Shanwei’s Mission Statement.通过对预订部日常运作高效地管理，对酒店所有客房预订及可买卖数据的分析，以期达到酒店总体收益的最大化。根据汕尾希尔顿逸林酒店的营运使命及部门程序执行日常职务。Specific Job Knowledge, Skill and Ability工作技能技巧要求：Working Experience: Preferable 3 years or above related experience in revenue management environment and excellent leadership skills with 2 years management level preferred. Must have a track record of effective and successful management.   1.工作经历：具备至少3年或3年以上酒店收益管理相关的工作经验和卓越的领导能力，具2年的管理经验者优先。须具有良好管理经验的相关纪录。Educational Level:  University Degree preferred. Graduate in hotel management studies or equivalent. 2.学历要求:大学学历者优先，选修酒店管理专业或相关专业。Language Skill: Must be able to speak and write English and Chinese (Speak Mandarin). 3.语言技能：具中英

• Service Center Manager 服务中心(总机)经理

• 南宁龙光那莲豪华精选酒店
• 2018-10-19 18:00:49

1. Good knowledge and very familiar with reception daily operation 掌握前台工作知识并且十分熟悉前台日常运行2. Good English language skill良好的英语能力3. Good supervisory skill良好的管理技能4. Good communication skill良好的沟通技巧5. Good finance knowledge良好的财务知识6. University 大学7. Min.2 years reception working experience required至少两年以上前台工作经验8. Positive attitude under pressure良好的心理承受能力，在工作中始终保持积极的态度9. Training & presentation skill良好的培训以及展示技巧

• 为你服务中心副经理 Assistant AYS Manager

• 上海绿地万怡酒店
• 2018-10-19 17:32:06

全面组织领导“乐意为您服务热线”的日常运作并对部门进行整体领导及方向性指导，职责包括对部门员工进行培训、激励、领导并把客人满意作为首要目的，确保部门员工有足够的资源提供对客服务并不断寻求改进方法来满足客人不同需求。能够有效及时地完成日常工作，根据集团、本地运作标准协调部门运作，强调对客礼貌礼仪并引导员工的团队合作精神，使之成为专业、积极、知识信息完全的队伍，确保所有设备保持良好状态，包括：FCS 电话计费系统， OPERA酒店管理和记录系统平台，Fidelio, Micros and Windows, 确保所有客人和其他未解决事宜能够得到及时专业的处理，特别是管家部、前台、工程部、送餐服务部及厨房.

• Service Center Manager 服务中心经理

  (急)
• 广州圣丰索菲特酒店
• 2018-10-19 15:58:09

§   Service Center Manager is responsible and accountable for achieving and maintaining the highest standards of guest service and satisfaction. Responsible for daily operations of the Service Center.负责保持高标准的对客服务，从而赢得客人最大的满意，同时通过有效的日常管理，确保服务中心在预算的范围内得以高效运作。§   To supervise and delegate duties to all service center staff within the section and to prepare their work schedules as required.负责服务中心所有员工的监管管理，并根据要求制定工作日程。§   Supervises and guides Service Center Supervisor to ensure that hotel’s policies and procedure are adhered to.监督指导服务中心主管的工作，以保证所有酒店的规章制度能正常进行。§   Having a positive attitude towards work, be self-disciplined and self-motivated, set a good working example for all sub-ordinates.要有积极和明确的工作态度，自律并自觉地为下属树立一个好的工作榜样。§   Obtain briefing from Front Office Manager on problems and situations requiring further attention.从前厅部经理处获取需要注意的问题和事情。§   Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section.关心内部所有员工的纪律和表现并努力帮助员工提高工作技巧。§   Ensure that all daily reports printed are filed accordingly in the respective files.保证每日报表的打印并根据要求分别存档。§   Make sure wake-up calls, reservations and all telephone calls are all recorded and followed up accordingly.确保准确的记录下所有的叫醒，预定及电话的转接并根据要求跟办所有事情。§   Contribute to overall operational efficiency by performing relevant duties as assigned.履行所有的工作职责，以保证工作的高效、全面。§   Use your supervision skills effectively to encourage and motivate staff.运用管理技巧有效的激励所有员工。§   Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.为客人提供始终如一的人性化服务，确保无论何时最大限度地令客人满意，及随时给予客人诚恳的关注。§   Establish good public relations with all g

• Star Service Manager 服务中心经理

• 南京圣和府邸豪华精选酒店
• 2018-10-19 15:55:12

岗位职责负责宾客服务中心的工作并提供电话服务完成客人要求(明星服务)。岗位要求1.良好的心理承受能力，在工作中始终保持积极的态度。2.良好的培训以及展示技巧。3.至少三年以上前厅工作经验。

• 总机经理（佰翔圆山）

• 漳州佰翔圆山酒店有限公司
• 2018-10-19 15:30:00

岗位职责1.协助酒店收集对客服务过程中所产生的问题信息。2.负责处理宾客的问题和投诉。3.保持部门高水准的工作效率，确保高水准的顾客满意度。4.向其它班次协调交班记录上需要沟通的事项。5.礼貌高效地处理所有的来电和去电岗位要求1.大专以上学历，有相关岗位工作经验3年及以上。2.口齿清楚，音质优美，待人热情，工作负责。3.英语口语流利。4.熟练运用酒店慧云系统。

• Service Center Manager 服务中心经理

• 湘潭金奥瑞士酒店
• 2018-10-19 14:35:53

1. Directs and controls all subordinate telephone staff to ensure that all day to day operational matters are handled on time and guest expectations are met安排总机员工的工作以确保所有事情能够都能及时有效的处理。 2.Schedules employees to ensure efficient use of human resources 安排员工排班以便人力资源得到最大化利用3.Conduct daily briefings and monthly department meetings.指导每日的交班会议和每月的部门会议4. Establishes and maintains effective employee relations与员工之间建立积极良好的关系5.Manages and monitors the operation of all equipment’s, software, hardware and ensure all units are working and installed properly对所有环节进行监督管理，包括所有设备及软硬件设施，保证每个单元都能正常运行并准确安装6.To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service友善的对待客人满足或超出客人期望的服务7. Handles customer complaints if possible, or reports them to leader.尽可能的解决客人的投诉或将投诉上报给领导8.Training and evaluation of subordinate employees 对员工进行培训和评估

• 宾客服务中心经理

• 海南石梅湾艾美度假酒店
• 2018-10-19 14:22:41

-Good knowledge and very familiar with GuestService Center  operation -Good knowledge of concerned communicationequipment; good knowledge of console operation.-Good computer skill/office software andinternet excellent.-Good English language skill; -Good supervisory and communication skill-Be good at organize and problem solving-Good finance knowledge- Min. 3 years concerned working andmanagement experience required

• Asst AYS Manager 为您服务部副经理

• 上海浦东丽思卡尔顿酒店
• 2018-10-19 14:21:49

The AYS Assistant Manager’s main duty is to organize and supervise the entire AYS under the guidance of the AYS Manager. It is the supervisor’s responsibility to make sure that all performance standards as well as telephone manners are maintained and constantly improved.在为您服务部副经理的带领下，担负起组织和管理所有总机员工的职责。确保所有的总机员工运用符合标准的电话礼仪和标准，并不断改进工作方式。

• 服务中心经理

• 广州瑰丽酒店
• 2018-10-19 09:03:38

Ensures the smooth and efficient running of the Service Centre within Front Services.Ensures that the team delivers the brand promise and provides exceptional guest sevice at all times.Handles guest andteam members enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.Responds to changes in the Guest Service Centre function as dictated by the industry, company and hotel.

• 总机经理/快捷服务中心经理 Service Express Manager

• 蓝湾绿城威斯汀度假酒店
• 2018-10-19 08:59:37

 1 负责宾客服务部的工作并提供电话服务, 协调并完成客人的服务要求。2 负责酒店最主要的沟通枢纽。英语熟练。3 对酒店的产品和服务有广泛的理解。4 2-4 年的在酒店前台，客房，宾客服务的工作经验，其中包括至少2年的在主管岗位的工作经验。

• 宾客服务中心经理

• 北京万达嘉华酒店Wanda Realm Beijing
• 2018-10-19 08:42:04

 职位描述:1. 进行宾客服务中心和商务中心的日常管理工作;    Manage and organize the daily work of Guest Service Center and     Business Center2. 关注员工状态，定期与员工沟通交流，保证人员的稳定;   Be concerned of the associates and communicated with them periodically, maintain the manpower stability and sufficiently3. 做好培训工作;   Carrying out the job training4. 检查账务，确保各班次的账务准确无误;   Check billing, ensure billing of each shift is accurate;

• 宾客服务中心经理Guest Service Center Manager

• 三亚湾皇冠假日度假酒店
• 2018-10-18 11:05:58

1.开发和应用相关程序，适当处理进出酒店的电话、传真以及设备和电话线租用及其它电信服务。2.组织和召开由所有电信部工作人员参加的会议，以加强交流和保证业务的顺利进行。3.在考虑酒店入住情况和预测以及大规模的团组活动的前提下，为电话服务部员工准备高效的工作计划，安排节日和假日。等等....

• Langham Service Manager 朗廷服务中心经理

• 广州南丰朗豪酒店
• 2018-10-18 09:59:27

1.Provide training to Langham Service colleagues and ensure all Langham Service Agents are fully trained within their probationary period. 提供培训给服务中心的同事及确保所有服务中心接线员在试用期内完成所有培训。 2.Ensure the Langham Service Supervisor & Agents complete all their assigned tasks in a timely and professional manner, in accordance with the hotel’s standards and procedures. Audit performance and offer proper coaching and training for the team if needed. 根据酒店有关标准及程序，确保服务中心主管及接线员在时限内能完成分配的工作并保持专业态度。评核部门员工的表现并提出适当指导及培训。 3.Maintain SOP Circle and ensure team competency is 100%. 不断更新SOP及确保部门员工完全熟练有关标准及程序。 4.Double check the upselling monthly report of Langham Service such as Private Kitchen to ensure the data is accurate. Submit to Finance in timely by monthly.复查每月的增销报告，确保数据的精确，例如送餐部的增效报告。每月将有关报告准时提交到财务部。 5.Monitor and supervise Langham Service colleagues to record incidents in the Langham Service’s log, analyse and action. Asst. Langham Service Manager must attend and host the Langham Service daily ShowTime. 监督及指导服务中心的员工记录日志，分析及行动。服务中心经理必须出席及主持服务中心每天的例会。 6.Understand the hotel PMS and FCS systems. Know well about the knowledges of Pabx, telephone services, skills and technique. Basic concepts of In-room order taking, room reservation and L&F. 对PMS及FCS系统有一定认识。并对有关电话系统，服务及技巧要有一定了解。对点餐服务，订房及遗留物服务要有一定的基本认识。 7.Work closely with other departments to ensure maximum guest satisfaction and revenues. 跟不同部门紧密合作从而确保客人得到最高的满意度及增加收入。 8.Demonstrate honesty, reliability, ethics, and professionalism. Demonstrate consistency between words and behaviour. 展示诚实、可靠，道德及专业。言语及行为表现一致。 9.Perform any duties assigned as deemed necessary by the management. 在管理层的安排下履行其他必要的工作职责。 10.Strong common sense to the emergency issue and fully recognize the emergency procedures.对突发事件有强烈意识及完全

• 宾客服务中心经理 Guest Service Center Manager

• 天津滨海圣光皇冠假日酒店
• 2018-10-17 15:45:06

岗位职责: 1、Directs, supervises and coordinates the activities of the Department 2、Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other services3、Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions4、Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards5、Prepares and controls departmental budgeted1、指导、监督和协调部门的活动2、开发和应用相关程序，适当处理进出酒店的电话、传真以及设备和电话线租用及其它服务3、制订工作计划以实现目标，定期将实际成绩与所定目标进行对比，并采取必要的纠正措施4、保持适当记录，以处理酒店计费系统中的电话，并按照品牌最低标准保持客房情况记录5、准备并控制部门预算 岗位要求:1、Proficient in the use of Microsoft Office and Front Office System2、Problem solving and organizational abilities3、Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent4、3 years experience in front office / guest services / call centre or related discipline including supervisory experience, or an equivalent combination of education and experience.  1、熟练使用微软办公软件和前台系统2、具有解决问题和组织能力

• 总机经理

• 张家港万豪酒店
• 2018-10-17 12:02:41

岗位职责1.协助酒店高级管理曾收集对客服务过程中所产生的问题信息2.负责处理宾客的问题和投诉3.负责重要宾客的迎领工作4.解决当班期间发生的安全问题5.向其它班次协调交班记录上需要沟通的事项岗位要求1.大专以上学历。2.口齿清楚，待人热情，工作负责。3.必须会说和听懂宾客使用的主要语种，英语流利。4.熟练运用OPERA系统。

• Service Express Manager快捷服务中心经理

• 青岛西海岸威斯汀酒店 The Westin Qingdao West Coast
• 2018-10-17 09:11:49

- To provide leadership and direction for the Service Express department. 领导并监督整个快捷服务部。- Setting realistic goals for the team leader in at your service department according to the balance score card and guiding them whenever necessary in order to achieve positive results.根据酒店平衡计分卡为领班设立可行的目标，并为帮助他们达到预期目标而给予必要的引导。 - Work closely with the Front Office Manager and Assistant Front Office Manager by resuming responsibility as shift leader.协助前厅部经理及前厅部经理助理完成领导工作。- Motivating associates to ensure the consistency in service standards provided to guests is a good practise of Marriott’s philosophy. Coordinate the shift operations in accordance to the corporate and local SOPs emphasizing guest hospitality and directing associates to work together as a team presenting themselves as professional.指导员工以万豪服务理念为标准来完成服务工作。协调班组同事按照公司及当地工作守则热情对客，并指导其他同事团队协作以表现酒店的专业性。

• 总机经理/副经理 Assistant Operator Manager

• 南京涵碧楼酒店
• 2018-10-16 15:24:01

岗位职责1.管理总机房员工；负责总机房的日常组织工作。2.确认所有的叫早电话已经记录，并且已经落实。3.有效地管理本市和长途电话设备，及接线员处理电话,确保有效的总机服务。4.管理对客留言和传呼服务,确保留言转接服务设施的有效运转。5.对内部工作程序,员工考勤，三个班次的运转的组织和内部管理。6.熟悉酒店的所有分机号码。 7.健全各种问讯资料。岗位要求1.大专以上学历，有同岗位工作经验3年以上。2.口齿清楚，音质优美，待人热情，工作负责。3.必须会说和听懂宾客使用的主要语种，英语流利。4.通晓酒店的服务设施、各营业点的服务项目、服务时间以及收费标准，掌握总机房所有设备的操作程序，机器性能。

• 为您服务中心副经理 Assistant Manager of At Your Service

• 北京JW万豪酒店
• 2018-10-15 10:23:17

岗位职责Staff ManagementHold a departmental briefing with staff daily.Be prepared for each daily activity and review any variations with staff. Ensure work shifts are covered with adequate staff; correct staffing during peak periods and during high occupancy.Ensure all associates are aware of role and responsibilities and operate within their guidelines. Consistently document variations in associate’s performance and provide timely counselling.Ensure staff is properly groomed and uniformed at all times.Ensure work area cleanliness is maintained at all times.Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.Maintain close control and inventory of uniforms, supplies and equipment.

• 宾客服务经理

• 天津万达文华酒店Wanda Vista Tianjin
• 2018-10-15 08:51:29

岗位职责1.协助酒店高级管理曾收集对客服务过程中所产生的问题信息2.负责处理宾客的问题和投诉3.负责重要宾客的迎领工作4.解决当班期间发生的安全问题5.向其它班次协调交班记录上需要沟通的事项岗位要求1.大专以上学历，有同岗位工作经验5年以上。2.口齿清楚，音质优美，待人热情，工作负责。3.必须会说和听懂宾客使用的主要语种，英语流利。4.熟练运用OPERA系统。