• 总机经理 AYS Manager

• 三亚山海天万豪酒店
• 2018-12-07 21:08:32

—英语流利—有经验者优先

• AYS Manager为您服务中心经理

• 武汉卓尔万豪酒店
• 2018-12-07 18:35:42

MAJOR FUNCTION 主要功能：The overall organization as well as the operation of the Delighted To Serve department. To provide leadership and direction for the department; responsibilities include training, motivating and managing the DTS staff and keeping guest hospitality as the number one focus. Ensure that each associate has sufficient resources to perform his or her job well, and constantly seek to improve the methods to meet the guests’ needs. Be able to manage all daily operational tasks in an efficient and regular manner. Coordinate the shift operations in accordance to the corporate and local standard operating procedure (LSOP), emphasizing on guest hospitality and directing associates to work together as team, presenting them as a professional, proactive and well-informed Guest Service Associates. Ensure that all systems are functioning including FCS Call Accounting system, OPERA/ FCS Interface, Fidelio, Micros and Windows. Ensure that all outstanding guest or operational issues are resolved in a timely and professional way. Well versed in Front Office operations, telephone systems, Micros, Food & Beverage Systems. Maintain a good relationship with other departments especially Housekeeping, Front Office, Engineering, Room Service and Kitchen.全面组织领导“乐意为您服务热线”的日常运作并对部门进行整体领导及方向性指导，职责包括对部门员工进行培训、激励、领导并把客人满意作为首要目的，确保部门员工有足够的资源提供对客服务并不断寻求改进方法来满足客人不同需求。能够有效及时地完成日常工作，根据集团、本地运作标准协调部门运作，强调对客礼貌礼仪并引导员工的团队合作精神，使之成为专业、积极、知识信息完全的队伍，确保所有设备保持良好状态，包括：FCS 电话计费系统， OPERA酒店管理和记录系统平台，Fidelio, Micros and Windows, 确保所有客人和其他未解决事宜能够得到及时专业的处理，特别是管家部、前台、工程部、送餐服务部及厨房.JOB SPECIFICATION 职位要求 :

• Magic Centre Manager 宾客服务中心经理

• 南京朗昇希尔顿酒店
• 2018-12-07 17:41:16

岗位概述：Job Summary: To be responsible for the operation of the Guest  Service Center, providing telephone service and responds and co-ordinate all guest requests To be the major communication source throughout the Hotel and provide ultimate services for both guests and employees. Must be highly fluent in English.负责宾客服务中心的运营 ，提供电话服务，回应并完成客人要求。成为全酒店的主要信息源泉，必须以流利的英语为客人及雇员提供最基本的服务。专业知识技能：Job Skills:1.熟知Opera, PBX，Micros和个人计算机系统Knowledgeable about Opera, PBX, Micros, and personal computer system.2.掌握星级服务中心工作知识并且十分熟悉控制中日常运行Good knowledge and very familiar with Star  Service Center operations 3.良好的管理技能Good supervisory skills4.至少5年以上相关工作经验Min. 5  years concerned working experience required

• Service Center Manager 服务中心(总机)经理

• 南宁龙光那莲豪华精选酒店
• 2018-12-07 17:33:29

1. Good knowledge and very familiar with reception daily operation 掌握前台工作知识并且十分熟悉前台日常运行2. Good English language skill良好的英语能力3. Good supervisory skill良好的管理技能4. Good communication skill良好的沟通技巧5. Good finance knowledge良好的财务知识6. University 大学7. Min.2 years reception working experience required至少两年以上前台工作经验8. Positive attitude under pressure良好的心理承受能力，在工作中始终保持积极的态度9. Training & presentation skill良好的培训以及展示技巧

• 为您服务中心副经理 Assistant Manager of At Your Service

• 北京JW万豪酒店
• 2018-12-07 16:41:21

岗位职责Staff ManagementHold a departmental briefing with staff daily.Be prepared for each daily activity and review any variations with staff. Ensure work shifts are covered with adequate staff; correct staffing during peak periods and during high occupancy.Ensure all associates are aware of role and responsibilities and operate within their guidelines. Consistently document variations in associate’s performance and provide timely counselling.Ensure staff is properly groomed and uniformed at all times.Ensure work area cleanliness is maintained at all times.Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.Maintain close control and inventory of uniforms, supplies and equipment.

• 宾客服务中心经理 GSC Manager

• 长沙君悦酒店
• 2018-12-07 15:09:55

1.全面负责宾客服务中心的经营管理工作，具有较强的工作责任感和敬业精神，工作向前厅部经理汇报。2.英语对话流利，有较强的协调管理能力。

• 宾客服务中心经理

• 北京万达嘉华酒店Wanda Realm Beijing
• 2018-12-07 14:41:07

 职位描述:1. 进行宾客服务中心和商务中心的日常管理工作;    Manage and organize the daily work of Guest Service Center and     Business Center2. 关注员工状态，定期与员工沟通交流，保证人员的稳定;   Be concerned of the associates and communicated with them periodically, maintain the manpower stability and sufficiently3. 做好培训工作;   Carrying out the job training4. 检查账务，确保各班次的账务准确无误;   Check billing, ensure billing of each shift is accurate;

• 总机经理（佰翔圆山）

• 漳州佰翔圆山酒店有限公司
• 2018-12-07 14:25:02

岗位职责1.协助酒店收集对客服务过程中所产生的问题信息。2.负责处理宾客的问题和投诉。3.保持部门高水准的工作效率，确保高水准的顾客满意度。4.向其它班次协调交班记录上需要沟通的事项。5.礼貌高效地处理所有的来电和去电岗位要求1.大专以上学历，有相关岗位工作经验3年及以上。2.口齿清楚，音质优美，待人热情，工作负责。3.英语口语流利。4.熟练运用酒店慧云系统。

• Guest Service Center&RESV Manager总机及预订经理

• 三亚湾假日度假酒店
• 2018-12-07 14:14:50

总机及预订经理

• 总机经理 Communications Centre Manager

• 郑州银基冰雪酒店
• 2018-12-07 11:51:41

1.具有判断、分析能力，思维敏捷，做事认真、细心，有原则，有较强的沟通及组织能力2.熟悉话务组及客务中心业务，能熟练使用自动化办公软件，具备基本的网络知识，中文输入速度在60字/分以上3.公共英语二级或以上4.能与有关部门保持良好的业务关系，善于处理各种人际关系5.能在权限内灵活地处理有关问题6.能撰写一般业务公文，具有较强的口头表达能力7.具备五年以上酒店工作经验，其中三年以上管理经验

• 总机经理Careline Manager

• 广州希尔顿逸林酒店
• 2018-12-07 11:34:06

岗位职责1.及时回答国内外客人的询问，转接电话，提供所需信息。2.有效的管理酒店内电话，传真，邮件等的交流，让客人觉得受到该酒店的欢迎。3.及时清楚的处理信息，保证客人的隐私。4.负责领导和管理宾客服务中心。岗位要求1.口齿清楚，音质优美，待人热情，工作负责。2.必须会说和听懂宾客使用的主要语种，英语流利。

• Magic Center Manager魔法中心经理/总机经理

• 广州天河希尔顿酒店
• 2018-12-07 09:26:38

 1.Enquiries询 问Handles all internal and external guest enquires promptly with minimal delay, directing them to the correct party with which they wish to speak and providing information where necessary.及时回答国内外客人的询问，转接电话，提供所需信息。2.Communication Management交流To effectively manage all hotel communications; telephone, fax, mail; in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.有效的管理酒店内电话，传真，邮件等的交流，让客人觉得受到该酒店的欢迎。3.Massage Handling处理信息Handles all messages in a private and confidential manner, ensuring privacy for the guest and that messages are received and delivered clearly, accurately and in a timely manner.及时清楚的处理信息，保证客人的隐私。

• 为你服务中心副经理 Assistant AYS Manager

• 上海绿地万怡酒店
• 2018-12-07 09:24:21

全面组织领导“乐意为您服务热线”的日常运作并对部门进行整体领导及方向性指导，职责包括对部门员工进行培训、激励、领导并把客人满意作为首要目的，确保部门员工有足够的资源提供对客服务并不断寻求改进方法来满足客人不同需求。能够有效及时地完成日常工作，根据集团、本地运作标准协调部门运作，强调对客礼貌礼仪并引导员工的团队合作精神，使之成为专业、积极、知识信息完全的队伍，确保所有设备保持良好状态，包括：FCS 电话计费系统， OPERA酒店管理和记录系统平台，Fidelio, Micros and Windows, 确保所有客人和其他未解决事宜能够得到及时专业的处理，特别是管家部、前台、工程部、送餐服务部及厨房.

• 宾客服务中心经理 Guest Service Center Manager

• 深圳柏悦酒店
• 2018-12-07 09:07:46

To ensure the smooth and efficient running of Guest Service Centre within the Rooms Division.Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.Responsible for facilitating efficient communications for both guests and employees within the hotel and for external communications.Acts proficient in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.Assists with the recruitment, selection and development of Guest Services Centre employees to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks.Handles complaints and makes decisions pertaining to daily operational duties.Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.

• 服务经理-服务中心 Service Manager - Service Center

• 苏州园区香格里拉大酒店
• 2018-12-07 09:02:11

岗位职责/Job Responsibilities-  开发和应用相关程序，适当处理进出酒店的电话、传真以及设备和电话线租用及其它服务。   Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other services.   -  通过对员工业绩的认可，提升员工工作热情，督导服务中心同事工作，尽量让客人满意。   Monitor Service Center colleagues to ensure maximum guest satisfaction through personal recognition and prompt cordial attention.  -  对服务中心日常运作进行管理并提供指导。   Manage and provide direction for day-to-day operation and administration of all components of Service Center.-  优先安排和组织工作分配的能力；将工作委托给服务中心同事。   Ability to maintain standards,policies and procedures with Service Center colleagues.  -  有能力指导部门同事的工作，并在需要时跟踪纠正。   Ability to prioritize and organize workassignments; delegate work to Service Center colleagues. -  具有激励员工和维护团队的能力。   Ability to direct performance of Service Center colleagues follow up with corrections where needed. -  确定服务中心同事培训需求并提供此类培训的能力。   Ability to motivate colleagues and maintain acohesive team.岗位要求/Job Requirements-  至少两年在服务中心运营管理经营。   Minimum 2 years experience in Service Center operational management position. -  熟悉酒店电话系统知识。   Familiar with Knowledge of hotel's telephone system. -  具有与客人、管理人员和同事进行英语交流的能力。    Ability to communicate in English with guests, management and co-workers to their understanding. -  具备为所有来电者提供清晰、愉快的电话沟通能力。   Ability to provide clear and pleasanttelephone communication to all callers. -  具备与服务中心同事保持酒店的标准、政策和

• 服务中心经理

• 广州瑰丽酒店
• 2018-12-07 08:39:02

Ensures the smooth and efficient running of the Service Centre within Front Services.Ensures that the team delivers the brand promise and provides exceptional guest sevice at all times.Handles guest andteam members enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.Responds to changes in the Guest Service Centre function as dictated by the industry, company and hotel.

• Service Express Manager快捷服务中心经理

• 青岛西海岸威斯汀酒店 The Westin Qingdao West Coast
• 2018-12-06 15:45:19

- To provide leadership and direction for the Service Express department. 领导并监督整个快捷服务部。- Setting realistic goals for the team leader in at your service department according to the balance score card and guiding them whenever necessary in order to achieve positive results.根据酒店平衡计分卡为领班设立可行的目标，并为帮助他们达到预期目标而给予必要的引导。 - Work closely with the Front Office Manager and Assistant Front Office Manager by resuming responsibility as shift leader.协助前厅部经理及前厅部经理助理完成领导工作。- Motivating associates to ensure the consistency in service standards provided to guests is a good practise of Marriott’s philosophy. Coordinate the shift operations in accordance to the corporate and local SOPs emphasizing guest hospitality and directing associates to work together as a team presenting themselves as professional.指导员工以万豪服务理念为标准来完成服务工作。协调班组同事按照公司及当地工作守则热情对客，并指导其他同事团队协作以表现酒店的专业性。

• Telephone Operator Manager 总机经理

• 海南莱佛士酒店
• 2018-12-06 12:11:42

PURPOSE OF POSITION职位目的To ensure all aspects of Telecommunications services achieve the highest possible guest satisfaction in accordance with the Hotel’s standards.按照酒店品牌标准提供全方面的宾客服务并尽可能达到最高的客人满意度。

• 快捷服务中心经理

• 青岛威斯汀酒店
• 2018-12-05 16:42:37

岗位职责1. 协助酒店高级管理曾收集对客服务过程中所产生的问题信息2. 负责处理宾客的问题和投诉3. 负责重要宾客的迎领工作4. 解决当班期间发生的安全问题5. 向其它班次协调交班记录上需要沟通的事项岗位要求1. 大专以上学历，有同岗位工作经验3年以上。2. 口齿清楚，音质优美，待人热情，工作负责。3. 必须会说和听懂宾客使用的主要语种，英语流利。4. 熟练运用OPERA系统。

• 宾客服务中心经理

• 贵州大兴东国际旅游城酒店群
• 2018-12-04 09:13:41

岗位职责1.收集对客服务过程中所产生的问题信息2.负责处理宾客的问题和投诉3.负责重要宾客的迎领工作4.解决当班期间发生的问题5.向其它班次协调交班记录上需要沟通的事项6.负责员工培训和考核岗位要求1.大专以上学历，有同岗位工作经验1年以上。2.口齿清楚，音质优美，待人热情，工作负责。3.必须会说和听懂宾客使用的主要语种，英语流利。

• Telephone Manager 总机经理

• 上海浦东文华东方酒店
• 2018-12-04 09:13:40

Scope of PositionIt is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the Telecom operations. Be pro-active, creative and results driven.  The Telephone Manager is responsible for the day to day Telecom operational requirements.  Telephone Manager works very closely with all departments including Engineering, Food and Beverage, the Spa, Sales & Marketing, Human Resources, Security.  Telephone Manager needs to work especially closely with the Security, Engineering, Housekeeping Management team as well as the Executive Apartment Management team to ensure successful delivery of Mandarin Oriental’s exceptional service to our guest and successful Rooms operation.Requirements                             University graduate                        2 years hotel telephone supervisory experience in a hotel of similar deluxe standing                                 Experience dealing with all levels including owners, corporate officers, support staff and all hotel employeesExcellent overall communication skillsAble to multi taskThe ability to work well in a team environmentHotel operation knowledge                              Must possess a good verbal command of English and Mandarin languagePossess a pleasant and outgoing personality

• 总机经理

• 曲阜鲁能JW万豪酒店
• 2018-12-03 17:10:50

岗位职责1.协助酒店高级管理曾收集对客服务过程中所产生的问题信息2.负责处理宾客的问题和投诉3.负责重要宾客的迎领工作4.解决当班期间发生的安全问题5.向其它班次协调交班记录上需要沟通的事项岗位要求1.大专以上学历，有同岗位工作经验3年以上。2.口齿清楚，音质优美，待人热情，工作负责。3.必须会说和听懂宾客使用的主要语种，英语流利。4.熟练运用OPERA系统。

• 宾客服务经理

• 天津万达文华酒店Wanda Vista Tianjin
• 2018-12-03 15:02:49

岗位职责1.协助酒店高级管理曾收集对客服务过程中所产生的问题信息2.负责处理宾客的问题和投诉3.负责重要宾客的迎领工作4.解决当班期间发生的安全问题5.向其它班次协调交班记录上需要沟通的事项岗位要求1.大专以上学历，有同岗位工作经验5年以上。2.口齿清楚，音质优美，待人热情，工作负责。3.必须会说和听懂宾客使用的主要语种，英语流利。4.熟练运用OPERA系统。

• Guest Service Center Assistant Manager 宾客服务中心副经理

• 杭州桐庐康莱德酒店
• 2018-11-29 13:49:23

职位描述:1. 进行宾客服务中心日常管理工作;    Manage and organize the daily work of Guest Service Center 2. 关注员工状态，定期与员工沟通交流，保证人员的稳定;   Be concerned of the associates and communicated with them periodically, maintain the manpower stability and sufficiently3. 做好培训工作;   Carrying out the job training4. 检查账务，确保各班次的账务准确无误;   Check billing, ensure billing of each shift is accurate;5. 有效处理客人的特殊要求与投诉;

• Guest Sevice Center Manager宾客服务中心经理

• 廊坊固安福朋喜来登酒店
• 2018-11-28 14:31:58

 岗位职责1. 充分了解酒店设施和营业时间，确保正确回答客人的问题。2. 迅速处理宾客要求并跟踪确保客人完全满意。3. 提供优质的对客服务，确保顾客合理要求被满足，采取合适的行为解决客人投诉。4. 保持对产品和服务的高度了解以便于向客人解释和销售服务与设施，贯彻酒店的安全制度、紧急情况处理规定和程序。岗位要求1.  甜美的音色，适当的语音语调和语速，良好、积极的工作态度，乐于学习，乐于助人。2. 良好的英语能力以及沟通技巧，同时掌握其它外语者优先考虑。3. 具有酒店专业或相关专业学历者优先考虑。