1. Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.接听电话使用正确的电话礼仪,包括3声以内接听电话,把微笑融入到声音里,称呼来电者,转接电话到正确的人员或 者部门,得到对方的允许情况下等候电话,提供留言服务,等对方挂断电话后再挂。2. Speak to guests and co-workers using clear, appropriate and professional language.用专业,清晰及正确的语言跟客人和同事交流。3. Prepare and review written documents (e.g., daily logs, business letters, reports), including proofreading and editing written information to ensure accuracy and completeness.检查所有的资料,确保编辑的所有信息的准确性和圆满性。(比如,每日日记,商务信件,报告)4. Talk with and listen to other employees to effectively exchange information.和其他员工进行良好的信息交流及倾听。5. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).和其他员工进行良好的电子信息交流及倾听(比如,传呼,对讲,邮件)6. Provide assistance to coworkers, ensuring they understand their tasks.提供帮助给其他同事的同时,确保他们理解他们的工作。