• 总机经理 Telephone Service Manager

  (急)
• 余彭年管理（深圳）有限公司彭年酒店
• 2019-05-20 10:51:36

岗位要求1.负责全面管理总机部门的日常工作。2.确认所有的叫早电话已经记录，并且已经落实。3.有效地管理本市和长途电话设备，及接线员处理电话,确保有效的总机服务。4.管理对客留言和传呼服务,确保留言转接服务设施的有效运转。5.对内部工作程序,员工考勤，三个班次的运转的组织和内部管理。6.熟悉酒店的所有分机号码。 7.健全各种问讯资料。8.处理客人的来电投诉。岗位要求1.有同岗位工作经验。2.口齿清楚，音质优美，待人热情，工作负责。3.良好的英文听说写能力。4.通晓酒店的服务设施、各营业点的服务项目、服务时间以及收费标准，掌握总机房所有设备的操作程序，机器性能。5.有万豪品牌管理工作经验优先考虑。

• Guest Service Center Asst.Manager 宾客服务中心副经理

• 上海虹桥元一希尔顿酒店
• 2019-05-20 10:47:16

Essential Responsibilities:基本职责： In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.Leads and motivates team members by leading by example and employing competent and consistent management practices.通过训练及一致的管理，领导和激励团队员工.Actively takes part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Also attends training where and when required.积极地参加职业培训,让员工保持水平一致。Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.做员工的导师，提高员工水平，促进他们完成所设立的目标。Maintains discipline amongst team members, ensuring consistency in accordance with the team member handbook, UAE Labour Law and HR guidelines. Distributes appropriate discipline when and where required.确保员工手册，相关劳动法，HR指南的一致性，必要的时候提供培训。Conducts PDR’s, 1:1 meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards.根据希尔顿PDR标准，进行1：1的面谈，确保对每个员工的公平，为员工提供继续发展的平台。Is involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career.培训部门高潜能员工，促进工作水平的提高及进一步的职业规划。。Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them.简单易懂的培训新员工，使其尽快达到胜任工作的最低标准,了解公司的期许与要求。Takes an active role in the Magic team, ensuring effective communication and working as a team in order to reach goals and targets.在客服中心团队中扮演积极角色，有效的沟通，确保达到目标。Greets all guests’ communications with a warm tone, ensuring that they feel welcomed and appreciated when contacting the hotel.用热情的语调问候所有宾客，让他们觉得倍受欢迎。Manages guests’ communication in an efficient and effective way, ensuring that guests are not delayed and that replies or follow up is made within Hilton Brand Standard timings.及时有效的和宾客沟通，确保给顾客及时的答复。Transfers all internal and external guest calls to the appropriate party correctly, with minimal delay.及时准确的为国内外宾客转接来电。Handles and delivers messages in a confidential and professional manner, maintaining guests’ privacy and integrity of the message, and ensuring that the message is accurate and delivered to the guest in a prompt and timely manner.准确，及时，安全的传递客户信息，确保顾客隐私。Maintains the integrity of the hotels information by not providing confidential or privacy invasive information about guests or the hotel. Maintains the integrity of the guests’ privacy at all times and adheres to Hilton Brand Standards for communication.遵循Hilton品牌标准，保护客人隐私，防止酒店数据泄露。Handles complaints promptly and efficiently, taking the necessary action, and informing the Magic Manager or Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动，及时有效的处理顾客的不满，适当的时候告知客服中心经理或宾客关系经理。回访客人，确保客人对解决方法满意。Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.维护顾客档案和信息，确保预订的有效性和准确性。Ensures that VIP guests are treated personally and recognized as an individual.确保VIP客人的待遇。Promotes HHonors and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonors members receive personal and professional service that recognizes them as important guests and that their benefits are received.引入新的荣誉客会会员，确保会员应得利益，为会员提供优质专业的服务。Inputs information into Onq System regarding guests, ensuring accuracy and that all details are completed and that the information can be clearly understood by other team members.将顾客信息录入酒店管理系统，确保团队成员能清晰明白。Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.遵循希尔顿品牌标准Is up to date with information and has detailed knowledge of facilities, attractions, and places of interest, sights and activities in and around hotel. Imparts this knowledge to other team members.了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。并于团队成员分享Is up to date with information on facilities, attractions, and places of interest, sights and activities in and around Shanghai.了解上海周边地区的最新信息，名胜，风景地等，为顾客提供方便。Effectively communicates, coordinates and cooperates with Housekeeping, F&B, Engineering and IT.与餐饮部，客房部，工程部，IT等进行有效的沟通和合作。Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken.对酒店设施设备的非正常运转予以及时报告，并跟进直至问题解决。Ensures that the Guest Service Manager is kept aware and up to date of operational issues.对于特殊事件确保及时知会宾客关系经理。Carries out administrative duties of the department where required, including typing, printing, binding, and filing.如有需要，完成部门的行政任务，包括打字复印，装订等。Has detailed knowledge and understanding of computer application and their use that can effectively demonstrate.能熟练的掌握和运用电脑，Spot checks team members to ensure quality and maintain consistency.不定时的检查，确保质量。Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis.确保信息的有效传递，及时解决问题提高满意度，参加例会及日常会议等。Ensures that the day-to-day functions of the front desk are completed. Including but not limited to checklist and trace reports.确保完成前台每日的任务，包括但不局限于核对，报告，信用额度核对，电脑数据备份等。Ensures that the Magic stock is managed and not wasted, maintaining costs were able.确保客服中心存货足够，避免浪费。Keeps up to date and aware of competitor activities in order to be informed.警惕商业竞争行为，并及时上报。Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. Takes part in the fire team when and where directed.遵照执行健康安全，危机管理，灾难救助，火灾预警程序。必要的时候加入救火。Adheres strictly to standard cash handling procedures, ensuring to balance float and drop the required amount. Manages cash, credit card, city ledger, voucher and all other forms of payment correctly.严格遵守现金收付手续，收取现金，信用卡，转帐，代金券等。Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.收取现金，信用卡，代金券，公司或第三方付费等服务时要严格遵守酒店规定。Correctly posts charges for telephone charges, as well as manage the hotels communication system to ensure that there is no loss of revenue.准确收取电话, 连同处理酒店沟通制度，确定没有收入的损失。Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards.抓住商机，用合理的方式提高酒店收入，确保客人物有所值。To undertake any other reasonable task or request as directed by the management.接受部门其他合理的任务或要求的安排。The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要，该部门有权更改或补充该职位描述Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.通过学习希尔顿关爱，把希尔顿关爱理念运用到服务中去。

• 宾客服务中心/行政酒廊经理 Guest Service Center/Regency Club Manager

• 株洲凯悦酒店
• 2019-05-20 10:37:08

Diploma/degree in Hospitality or Tourism Management desirable.Well developed Communication, Telephone and Customer Relations Skills. Translating and Interpreting Skills.Well developed Computer Skills particularly in the use of MS Office, email, Opera and PABX Systems.Good trainer, able to facilitate at all levels.Fluent English and Mandarin – written and spoken, multi-lingual desirable.Minimum two years work experience as Assistant Manager or Team Leader in a Telephone Department.Essential knowledge of Travel and Hotel industry

• 总机副经理/总机高级主管

• 北京海航大厦万豪酒店
• 2019-05-20 10:35:18

岗位职责1.协助酒店管理层收集对客服务过程中所产生的问题信息2.负责处理宾客的问题和投诉3.监督部门所有设备，熟悉设备及系统功能。4.解决当班期间发生的安全问题5.根据酒店要求为部门员工进行标准化培训，等等。岗位要求1.大专以上学历，有同岗位工作经验2年以上，国际品牌优先考虑。2.口齿清楚，音质优美，待人热情，工作负责。3.英语流利。4.熟练运用OPERA系统。

• Guest Service Center Manager 宾客服务热线经理

• 上海虹桥元一希尔顿酒店
• 2019-05-20 10:32:19

Communicates effectively both orally and in writing to provide clear direction to staff. Observes performance and encourages improvement. Interviews, selects, trains, supervise, evaluate, counsels, and administer disciplinary procedures for guest service center staff. Monitors business forecast and makes staffing adjustments as required.与员工有效的沟通，提供明确指示，关注员工的表现并给予激励。依相关程序面试，挑选，培训，督导，评估，客服中心员工。Reviews VIP arrival and ensures proper handling of VIPs and groups, Ensure the correct operation of the switchboard to effect the fast and efficient transferring of internal and external calls and all customers requests including wake up calls are auctioned speedily and in accordance with procedures as laid down by the Front Office Manager。关注VIP预抵及团队客人。确保所有的电话转接高效有序，叫醒电话准确无误。Greets all guests’ communications with a warm tone, ensuring that they feel welcomed and appreciated when contacting the hotel.用热情的语调问候所有宾客，让他们觉得倍受欢迎。Manages guests’ communication in an efficient and effective way, ensuring that guests are not delayed and that replies or follow up is made within Hilton Brand Standard timings.及时有效的和宾客沟通，确保给顾客及时的答复。Transfers all internal and external guest calls to the appropriate party correctly, with minimal delay.及时准确的为国内外宾客转接来电。Handles and delivers messages in a confidential and professional manner, maintaining guests’ privacy and integrity of the message, and ensuring that the message is accurate and delivered to the guest in a prompt and timely manner.准确，及时，安全的传递客户信息，确保顾客隐私。Maintains the integrity of the hotels information by not providing confidential or privacy invasive information about guests or the hotel. Maintains the integrity of the guests’ privacy at all times and adheres to Hilton Brand Standards for communication.遵循Hilton品牌标准，保护客人隐私，防止酒店数据泄露。Handles complaints promptly and efficiently, taking the necessary action, and informing the Magic Manager or Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动，及时有效的处理顾客的不满，适当的时候告知客服中心经理或宾客关系经理。回访客人，确保客人对解决方法满意。 

• 收益副经理 Asst.Revenue Manager

• 汕尾保利希尔顿逸林酒店
• 2019-05-20 10:20:59

Position Summary职位概述:Responsible for maximizing company overall revenue by effectively managing all room booking channels and inventory and day to day operations of the Reservations with high degree of service and efficiency.  Performs all duties in accordance with  DoubleTree by Hilton - Shanwei policies and within the realm of the DoubleTree by Hilton - Shanwei’s Mission Statement.通过对预订部日常运作高效地管理，对酒店所有客房预订及可买卖数据的分析，以期达到酒店总体收益的最大化。根据汕尾希尔顿逸林酒店的营运使命及部门程序执行日常职务。Specific Job Knowledge, Skill and Ability工作技能技巧要求：Working Experience: Preferable 3 years or above related experience in revenue management environment and excellent leadership skills with 2 years management level preferred. Must have a track record of effective and successful management.   1.工作经历：具备至少3年或3年以上酒店收益管理相关的工作经验和卓越的领导能力，具2年的管理经验者优先。须具有良好管理经验的相关纪录。Educational Level:  University Degree preferred. Graduate in hotel management studies or equivalent. 2.学历要求:大学学历者优先，选修酒店管理专业或相关专业。Language Skill: Must be able to speak and write English and Chinese (Speak Mandarin). 3.语言技能：具中英文的书写能力及操流利英语及普通话。Computer Skill:  Ability to operate computer, Microsoft Office and Opera with good knowledge of  Excel.  Ability to learn multiple computer programs (property management system and etc.). Must be able to accurately type 30 wpm. 4.计算机技能：能够运用计算机，如Microsoft办公软件、Opera系统并熟练地运用Excel。能够学习多种计算机程序（如公司管理系统等）。文字输入速度须达每分钟30字。Age: Must be at least 25.5.年龄要求：25岁或以上。Customer interaction: Must have excellent interpersonal skills to deal effectively with all business contacts, maintain a professional, neat and well-groomed appearance.6.客户沟通：具良好的顾客服务、人际关系和沟通技巧，有效地处理跟商业伙伴的联系，拥有专业整洁的仪容仪表。Team Work:  Must be able to get along with co-workers and work as a team. Team building and problem solving skills are required. Must be able to implement departmental procedures in accordance with MGM Grand Sanya’s mission statement. 7.团队精神：与同事保持良好关系，发挥团队精神，具解决问题的技巧。并能根据三亚美高梅度假酒店的营运使命以履行部门程序。Flexible schedule:  Must be able to work various shifts including weekends and holidays.8.弹性工作时间表：需轮班工作，包括周末及公众假期。Other requirements:  Must have excellent customer service skills and be able to lead and teach a strong team. Able to work independently and have good understanding in operations.9.其他要求：须具良好的顾客服务技巧，领导及培训队员的能力。能独立处理日常工作，熟悉部门的运作。乐于学习其他相关部门之政策及程序。

• 服务中心经理 Magic Center Manger

• 北京王府井希尔顿酒店
• 2019-05-20 09:54:19

1.Efficiently organize and coordinate Magic and all its related services高效组织协调一切总机服务及相关服务2.Lead and motivate team领导并激励团队3.Provide consistent and quality service to guests in line with the Hilton Brand Service Standards确保按照希尔顿品牌服务标准为客人提供一贯性的高质量服务4.Computer skills- Fidelio Version 6电脑操作技巧——Fidelio Version 65.Solid communication skills过硬的沟通能力6.Competent English language skills and proficient in Mandarin Chinese英语熟练，普通话流利

• SE Manager总机经理

• 福州富力威斯汀酒店
• 2019-05-20 09:44:07

岗位职责1.协助酒店高级管理曾收集对客服务过程中所产生的问题信息2.负责处理宾客的问题和投诉3.负责重要宾客的迎领工作4.解决当班期间发生的安全问题5.向其它班次协调交班记录上需要沟通的事项岗位要求1.大专以上学历，有同岗位工作经验3年以上。2.口齿清楚，音质优美，待人热情，工作负责。3.必须会说和听懂宾客使用的主要语种，英语流利。4.熟练运用OPERA系统。

• 宾客服务中心经理（总机经理）

• 深圳安朴酒店管理有限公司
• 2019-05-20 08:43:29

岗位职责1.负责宾客服务中心和商务中心的工作2.确保迅速地、有礼貌地和准确地处理所有的来电和留言。3.熟练使用商务中心各种设备，维护高标准的服务。4.确保员工当班工作时坚持酒店的政策和程序5.对宾客服务中心和商务中心所有的服务项目维护高标准的服务。6.指导每日交班会及每月的部门会议岗位要求1.大专以上学历，有同岗位工作经验3年以上。2.口齿清楚，音质优美，待人热情，工作负责。3.必须会说和听懂宾客使用的主要语种，英语流利。

• 宾客服务中心经理/副经理

• 青岛西海岸隆和艾美度假酒店
• 2019-05-20 08:39:52

岗位职责：1.监管部门所有设备，熟悉系统及设备功能。2.正确转接电话，并在需要时代留短信。3.提供酒店信息，包括酒店的各项促销活动。4.提供员工进行相应培训，以保证其提供有效的服务。岗位要求：1.有在相关行业工作的经验2.有处理PMS系统的经验3.适应并愿意与公司共同成长4.积极乐观的性格

• 宾客服务中心经理 Guest Service Center Manager

• 成都万达瑞华酒店Wanda Reign Chengdu
• 2019-05-20 08:36:12

岗位职责1.监管电话房的整理工作2.确保员工能以专业的水平接听电话3.确保所有长途电话留言实时递送至酒店客人处4.处理客人的投诉并向宾客服务经理汇报每日事务和异常情况5.就每项工作任务，为所有电话服务下属和新员工提供适当的培训，确保工作遵守恰当的程序岗位要求1.大专以上学历，有同岗位工作经验3年以上，有良好英文沟通能力。2.具有良好的服务意识，团队协作精神以及良好的沟通、协调和应变能力。3.注重细节，工作有责任心，敢于承担责任，执行力较强。4.有上进心和良好的学习能力和抗压能力。

• 宾客服务中心经理Star Service Manager

• 宜兴富力艾美酒店
• 2019-05-20 08:35:42

岗位职责1.协助酒店高级管理层收集对客服务过程中所产生的问题信息2.负责处理宾客的问题和投诉3.负责重要宾客的迎领工作4.解决当班期间发生的安全问题5.向其它班次协调交班记录上需要沟通的事项岗位要求1.大专以上学历，有同岗位工作经验3年以上。2.口齿清楚，音质优美，待人热情，工作负责。3.必须会说和听懂宾客使用的主要语种，英语流利。4.熟练运用OPERA系统。

• AYS Manager/Supervisor总机经理/主管

• 台州旗隆万豪酒店
• 2019-05-19 20:24:08

会使用opera做预订,熟悉NEC PABX话务系统To provide leadership and direction for the At Your Service department. Setting realistic goals for the team leader in at your service department according to the balance score card and guiding them whenever necessary in order to achieve positive results. Work closely with the Front Office Manager. Motivating associates to ensure the consistency in service standards provided to guests is a good practise of Marriott’s philosophy. Coordinate the shift operations in accordance to the corporate and local SOPs emphasizing guest hospitality and directing associates to work together as a team presenting themselves as professional.领导并监督整个为您服务部。根据酒店平衡计分卡为督导设立可行的目标，并为帮助他们达到预期目标而给予必要的引导。协助前厅部经理完成领导工作。指导员工以万豪服务理念为标准来完成服务工作。协调班组同事按照公司及当地工作守则热情对客，并指导其他同事团队协作以表现酒店的专业性。

• 为您服务专线经理

• 深圳联投东方万怡酒店
• 2019-05-19 19:20:28

相关工作经验，熟知总机房的工作知识和其日常运行，能熟练运用总机房话务操作台。良好的英语能力，管理技能和沟通技巧，较好的培训技能。较强的对客服务意识。

• 大服务中心经理

• 北戴河阿尔卡迪亚滨海度假酒店
• 2019-05-19 09:24:45

1.与市场营销总监密切配合，受市场营销总监领导。2.熟悉酒店营销策略和年度、月度经营指标。3.了解订房情况，根据市场的要求制定本酒店客房政策。4.负责预订系统和总机全面工作。5.与销售部交流团体预订受理情况，协助销售部订房，提供房数、房态和房控情况。6.负责管理大服务中心日常工作、排班，7.负责现有员工岗位技能的培训，

• 为您服务中心经理/副经理

• 山西五台山万豪酒店
• 2019-05-17 14:59:02

 岗位职责1.管理总机房员工；负责总机房的日常组织工作。2.确认所有的叫早电话已经记录，并且已经落实。3.有效地管理本市和长途电话设备，及接线员处理电话,确保有效的总机服务。4.管理对客留言和传呼服务,确保留言转接服务设施的有效运转。5.对内部工作程序,员工考勤，三个班次的运转的组织和内部管理。6.熟悉酒店的所有分机号码。 7.健全各种问讯资料。岗位要求1.中专以上学历，同岗位经验优先。2.口齿清楚，音质优美，待人热情，工作负责。3.必须会说和听懂宾客使用的主要语种，英语流利。4.通晓酒店的服务设施、各营业点的服务项目、服务时间以及收费标准，掌握总机房所有设备的操作程序，机器性能。

• 电话服务中心经理

• 中国大饭店
• 2019-05-17 12:16:57

主要职责 确保服电话服务中心工作正常、有序检查并监督电话服务中心员工遵循饭店各项规章制度合理安排工作任何时候能够确保帮助电话服务中心员工处理问题确保员工掌握紧急情况处理方法确保电话服务中心有足够的员工为客人提供服务配合客务部总监完成本部门预算 岗位要求身体健康，品貌端正仪表整洁 热爱饭店服务行业 大专以上学历 英语水平流利责任心强 有积极的进取心和良好的沟通能力 在国际酒店具有相关工作经验

• Guest Service Center Manager 宾客服务中心经理(总机)

• 广州南沙越秀喜来登酒店
• 2019-05-17 10:53:31

1.协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。3.要负责处理宾客服务的问题和投诉。4.要负责重要宾客的迎领工作。5.进行整个酒店的安全和日常的设备检查工作。6.解决当班期间发生的安全问题。7.向其它班次协调交班记录上需要沟通的事项。

• 总机经理

• 南京华泰万丽酒店
• 2019-05-17 09:42:05

1.为宾客满意度调查中整体宾客满意度分值负责。2.监管部门所有设备，熟悉系统及设备功能。3.正确转接电话，并在需要时留短信。4.确保工作检查表被准备填写。5.承担其他被委派的职责。

• AYS Manager为您服务中心经理

• 武汉卓尔万豪酒店
• 2019-05-17 09:00:14

MAJOR FUNCTION 主要功能：The overall organization as well as the operation of the Delighted To Serve department. To provide leadership and direction for the department; responsibilities include training, motivating and managing the DTS staff and keeping guest hospitality as the number one focus. Ensure that each associate has sufficient resources to perform his or her job well, and constantly seek to improve the methods to meet the guests’ needs. Be able to manage all daily operational tasks in an efficient and regular manner. Coordinate the shift operations in accordance to the corporate and local standard operating procedure (LSOP), emphasizing on guest hospitality and directing associates to work together as team, presenting them as a professional, proactive and well-informed Guest Service Associates. Ensure that all systems are functioning including FCS Call Accounting system, OPERA/ FCS Interface, Fidelio, Micros and Windows. Ensure that all outstanding guest or operational issues are resolved in a timely and professional way. Well versed in Front Office operations, telephone systems, Micros, Food & Beverage Systems. Maintain a good relationship with other departments especially Housekeeping, Front Office, Engineering, Room Service and Kitchen.全面组织领导“乐意为您服务热线”的日常运作并对部门进行整体领导及方向性指导，职责包括对部门员工进行培训、激励、领导并把客人满意作为首要目的，确保部门员工有足够的资源提供对客服务并不断寻求改进方法来满足客人不同需求。能够有效及时地完成日常工作，根据集团、本地运作标准协调部门运作，强调对客礼貌礼仪并引导员工的团队合作精神，使之成为专业、积极、知识信息完全的队伍，确保所有设备保持良好状态，包括：FCS 电话计费系统， OPERA酒店管理和记录系统平台，Fidelio, Micros and Windows, 确保所有客人和其他未解决事宜能够得到及时专业的处理，特别是管家部、前台、工程部、送餐服务部及厨房.JOB SPECIFICATION 职位要求 : · High sense of urgency, strong guest focus and good organizational skills.   高度的紧迫感，强烈对客意识和良好的组织技能。·  2-3 years of work experience in operator department with supervisor or manager experience, Front office experience also be requested.     总机房经理或主管相关工作经验，有前厅部工作经验。·  Well versed in Front Office Operations, PMS- Opera, Micros, Telephone Operations, equipment, programming and installation, FSC Call accounting, Fidelio/FCS Interface, Switchboard.  在前厅运作酒店管理系统Opera，餐厅餐点系统Micros，电话计费系统FCS及其联络平台，电话转接系统的操作有良好的理解。

• Guest Service Center Manager 总机经理

• 惠州双月湾檀悦都喜天丽度假酒店
• 2019-05-17 08:37:08

岗位职责：1. 确保所有宾客服务中心员工按照酒店的标准及流程工作，以保证对客服务质量。2. 确保所有宾客服务中心员工按照酒店标准接听所有呼入的电话，并按照来电者要求进行转接或留言。3. 持续监督及督促，提升宾客服务中心的沟通技巧，为宾客提供优质的服务，个性化的资讯及建议。4. 监督所有叫醒服务的设置并确保准确无误。5. 确保宾客服务中心与前台、礼宾、预订、餐饮、客房、工程及销售部保持专业和有效的沟通，及时将宾客需求反馈至其他部门，并在必要时跟进以确保完成。6. 根据员工表现，制定培训计划，对现有及新增的标准与流程进行培训，确保宾客服务中心所有员工掌握。7. 熟练掌握酒店应急预案及紧急疏散程序，确保在事故发生时，宾客预订中心可迅速准确的将信息传达至必要的相关人员处。8. 在系统瘫痪的情况下，有能力组织宾客预订中心使用手动操作，并确保正常运营。9. 确保宾客服务中心员工熟知酒店所有产品知识、促销信息及当日活动，以便为宾客提供资讯，并积极推荐酒店产品。10. 确保宾客服务中心员工非常熟悉客房送餐菜单，并可根据宾客需求进行增销，推荐酒水、沙拉、甜品及小吃等。11. 确保宾客服务中心员工熟知酒店周边信息，以便为宾客提供资讯。12. 根据酒店入住率，合理进行排班。13. 处理对客服务中出现的小型投诉，必要时汇报值班经理及前厅部经理，并提供参考建议。14. 为宾客服务中心员工制定发展计划，帮助员工成长以承担更多职责。15. 确保宾客服务中心所有设备正常运行，如发生故障应立即汇报前厅部经理，并联系维修。16. 完成上级交办的其他任务。岗位要求：1.中级英语口语及写作。2.熟悉宾客服务中心的运作及标准。3.有良好的团队精神及带领团队的能力。4.良好的沟通能力。

• 宾客服务中心经理 Guest Service Center Manager

• 上海阿纳迪酒店
• 2019-05-16 16:44:55

 掌握宾客服务中心工作知识并且十分熟悉宾客服务中心的日常运行熟练掌握宾客服务中心的设备知识熟练操作话务台，掌握各种功能良好的英语能力良好的管理技能良好的沟通技巧良好的组织以及解决问题的能力Good knowledge and very familiar with Butler Service Desk operationGood knowledge of concerned communication equipmentGood knowledge of console operationGood English language skillGood supervisory skillGood communication skillBe good at organize and problem solving

• At Your Service Manager 为您服务中心(总机）经理

• 长沙中建万怡酒店
• 2019-05-16 09:20:32

1.负责管理为您服务中心，提供礼貌、快捷、有效率的服务给客人及酒店其它部门。2.全面掌握为您服务中心各种设备的使用方法与功能。3.掌握各种电话的不同收费标准及结算方法。4.熟悉酒店产品及服务内容，具备独立处理业务和事务的管理能力。5.对酒店内外相关部门沟通、协调。 6.对下属员工进行培训、考核与评估，不断提高员工的业务水平。确保员工对酒店产品及服务 熟悉。  7.制定部门的工作计划、检查、督导、落实执行情况，并向上级汇报总结。8.将所有与部门有关的新信息，及时传达给下属员工。协调部门与其他岗位和部门 的关系。  9.确保在紧急事件发生时，为您服务中心有效地运作。 10.负责部门的安全、消防工作及整齐清洁。 11.确保 “一站式服务”的全面开展、服务质量以及服务工作的落实。12.完成上级指派的其他任务。

• 宾客服务中心经理 Telephone Manager (GSM)

• 南京凯宾斯基酒店
• 2019-05-15 17:10:56

Be fully responsible for the work of the guest service center.全权负责宾客服务中心的工作Ensure that all incoming calls and messages are handled promptly, courteously and accurately.确保迅速地、有礼貌地和准确地处理所有的来电和留言。Proficient in using all kinds of equipment in the business center and maintaining high standard services.熟练使用商务中心各种设备，维护高标准的服务。Ensures that staff adhere to hotel policies and procedures while on duty.确保员工当班工作时坚持酒店的政策和程序Maintain high standards of service for all guest service center.对宾客服务中心所有的服务项目维护高标准的服务。Supervise daily shift meeting and monthly department meeting.指导每日交班会及每月的部门会议

• 宾客服务中心经理

• 贵州大兴东国际旅游城酒店群
• 2019-05-15 16:55:56

岗位职责1.收集对客服务过程中所产生的问题信息2.负责处理宾客的问题和投诉3.负责重要宾客的迎领工作4.解决当班期间发生的问题5.向其它班次协调交班记录上需要沟通的事项6.负责员工培训和考核岗位要求1.大专以上学历，有同岗位工作经验1年以上。2.口齿清楚，音质优美，待人热情，工作负责。3.必须会说和听懂宾客使用的主要语种，英语流利。