MAJOR RESPONSIBILIES 职责概要：
The Loss prevention Manager shall be responsible in all matters pertaining to the providing administering and maintaining of adequate and effective security, develop and maintain a pro-active loss prevention program designed to ensure a safe and secure environment for hotel guests and associates.
防损部经理应全面负责酒店的各项安全事务，包括为酒店提供全方位的，高效的安全体系，并保持主动的危害预防体系和反应预案，以确保为宾客和员工提供一个安全的工作和居住环境。
The Loss prevention Manager will be required to conduct their duties in a courteous, safe and efficient manner, in according to hotel’s policies and procedures, ensuring that a high level of service is maintained.
防损部经理应以友善，礼貌，仔细，高效的风格处理和执行他的职权， 确保酒店的规章制度得以实施，同时保证高质量的服务标准。
SPECIFIC DUTIES 工作任务:
Risk Management危机处理
1. To Review all security measures, procedures, equipment and methods at least every month for protective and preventive purposes well as to maintain efficiently tight security control.
每个月应对酒店所有的安全设施，程序进行预防性的检查，以确保其高效的安全性能。
2. Watch for suspicious persons entering, exiting, or loitering around building.
对进出酒店，或在酒店区域闲逛的可疑人员，保持监视。
3. Conduct walk through observations of entire hotel.
对整个酒店区域进行巡视检查。
4. Promote safe work practices. Ensure compliance with Marriott standards and preventative measures.
推广安全操作规范，确保万豪的安全预防措施得以实施。
5. Maintain an ongoing relationship with police and relevant authorities.
与公安局及有关当局持续保持持续良好的关系。
6. Liaise with police and local authorities on matters of vice, gambling, drugs, abuse, theft, robbery, death, etc., and other special security measures and requirements needed for special events.
和当地公安，执法机构配合，共同应对赌博，毒品，欺诈，偷窃，抢劫，凶杀等危害安全的行为。并共同为酒店举行的特殊会议提供安全保障。
7. Advises management on measure to be taken against frauds, cheating and delinquent cases, etc.
为管理层提供预防可能的欺诈等危害安全的行为的方法。
8. Attend Safety & Security Committee meetings and enforce safety programs.
出席例行的酒店安全委员会的例会， 强调各项安全方案的事实。
9. Develop, revise, and advise key personnel of emergency procedures.
负责对参与紧急反应程序的核心人员进行培训和咨询。
10. Personally handles and investigates all serious cases of accidents, fire, theft, etc., including all correspondence relating to those losses and accidents.
亲自负责调查处理所有严重事件，包括起火，偷盗等。并负责提供所有相关的材料。
11. Handles all cases relating to unruly behavior by guests and Associates as well as providing adequate services for crowd and traffic control.
负责处理由员工，或宾客引发的事故。并在繁忙时刻，负责疏导人流。
12. Coordinate and monitor for efficiency safety and security related programs for overall hotel, including lost and found process, auditing of issuance of hotel keys, chemical, CPR, and Fire Preparedness training, evacuation drills, etc.
负责协调，监控所有和安全相关的酒店工作流程，包括宾客遗失物品程序，酒店钥匙，化学品的控制和收发检查，人工急救和消防的培训，以及酒店紧急撤离的演习等。
13. Assumes all responsibilities for all aspects of fire drills within the hotel including the training of staffs.
全面负责组织全酒店的消防演习，并负责培训员工。
Guest Satisfaction 宾客满意度
1. Ensure that maximum security protection is given to the life and person of the hotel’s guests.
确保酒店的宾客安全得到最大程度的保护。
2. Ensure all guests are being treated in an efficient and courteous manner that all Starwood standards are being applied.
确保酒店宾客受到迅速高效，礼貌周到的服务，同时全面达到酒店的各项标准。
3. Assist guest at hotel public areas whenever require.
随时在酒店公共区域协助宾客
4. Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
负责解决宾客的投诉和问题，以确保最高的宾客满意度。
5. Report on a regular basis to the DOR.
负责定期向房务总监汇报部门的运作状况。
6. Provide support of a specialist nature to the Executive Committee, but in particular to the EAM & FOM.
应用自己的专业知识，为酒店行政委员会做出支持，特别是EAM和FOM。
7. Provide other duties and services as assigned by the RDM.
随时执行跟进管理层要求的任务。
Associate Satisfaction员工满意度
1. Ensure that maximum security protection is given to the life and person of the associates.
确保酒店的工作人员安全得到最大程度的保护。
2. Ensure the timely completion of performance appraisals.
确保员工评估按时完成。
3. Give direction and be responsible for the implementation of plans.
负责监督和执行相关的计划。
4. Monitor plans effectiveness and introduce changes in response to the marketplace, including setting targets, planning and scheduling work and performance indicators that are typically productivity and efficiency measures.
积极关注各种相关计划的有效性，针对环境的变化，做出相应的调整。这些调整应包括目标的设定，进度时间表和评估所取得成果的标准。
5. Operate the department within Starwood policies as they relate to the ethical codes, standards of good business practice and local laws and regulations.
依据酒店的政策， 认真遵循酒店所规范的雇员道德守则，规范商业行为，以及遵守国家法律法规。
6. Work with staff on all “special events” programs within the hotel.
和员工紧密协作，共同应对各种事件。
7. To conduct daily briefing and periodically associate meeting.
主持每天的例会，和每阶段的员工大会。
Quality Assurance 质量保证
1. Review daily reports from security associates, issuing necessary orders to counter-act unsatisfactory or irregular situations and conditions.
每天审查前一天的安全部报告，对有安全隐患的地方做出立即整改的要求。
2. Coordinate “walk through” of hotel with Loss prevention staff as needed for inspection purposes.
规定防损部对酒店大楼的巡逻，以起到时刻监控的目的。
3. Represent the hotel and attends meetings of the police / hotel Security Liaison Committee in discussing common problems and practices.
代表酒店方出席当地公安/酒店安全联络会，以起到讨论发生的事件，互换信息的目的。
4. Liaise regularly with the security contractor.
定期和安全设备的供应商联系。
Training and Development 培训和发展
1. Manage the training and development of associates with an eye toward maximum associate’s satisfaction, productivity and guest satisfaction.
积极推动部门员工的培训和个人发展计划，以争取最大的员工满意度，产出和宾客满意度。
2. Responsible for the selection, training and development of the associates.
负责选拔，培训和为员工提供个人发展的机会。
3. Be well versed and knowledgeable of “Brand” Fire and Evacuation procedures as well as health and safety requirements in the Workplace. Ensure Associates are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
全面了解掌握酒店品牌的消防，及其他的卫生，安全生产的规范。并确保所属部门员工对此有深刻地了解。
4. Uphold the Starwood Cares culture by demonstrating the Star Service Standards at all times to guests and fellow associates.
处处展示酒店的关爱文化，时刻保持对宾客和员工的关爱。
5. Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related “Brand” and Starwood Policies.
根据酒店品牌要求，确保认真符合相关的卫生健康， 安全生产法律法规。
6. Ensure all trainings are carried out as plan.
确保所制定的培训计划得以贯彻实施。
7. Monitor staff activity and coach subordinate performance.
平时注意观察下属的工作表现，并随时加以现场指导。
8. To provide training, instructing and guiding all Loss prevention Associate regularly in that such associate may carry out or discharge their duties efficiently all time.
对防损部工作定期培训，确保员工在必要的情况下虽是应用和发挥所学习的知识和技能。
9. Arrange regular First Aid courses for Loss prevention associates.
为所有防损员安排紧急救护培训。
10. Administer the employment and termination of all Loss prevention department personnel.
负责防损部门人员的聘用和解聘工作。
11. Abide by the Hotel’s Policies and Procedures, the hotel’s Associate Handbook, and Starwood Business Code of Conduct at all time.
遵守酒店的工作政策及程序，员工手册中的条款, 和酒店商业行为准则
12. Fully involve, participate Starwood mandatory programs and play a major role in ensuring they are well implemented in his/her department:
全身心投入和参与酒店各种推广项目, 并发挥积极主要作用使之在部门内有效运行:
l BWCB (building world class brand)建立世界级品牌
l Operational Excellent Projects良好运作项目
l Marriott Bonvoy Program 万豪旅行家计划
l GuestVoice宾客之声
l AEI (associate engagement index) 员工满意指数
To summarize, it is not the intention of this Job Description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position. It is essential that all associates are committed to their jobs and the success of the enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel.
总之，该岗位职责描述强调了诸多重要的方面， 但也决不仅限于如上所述。 非常重要的是所有员工应全身心地投入，积极关注企业的成功，并保持一种积极的心态，随时准备接受工作和职责的挑战。
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