【职位描述】
Floor Manager 楼层经理
Primary Responsibilities主要职责
•Ensuring the guest room standards with regards to cleanliness, maintenance, supply and ambience are consistently maintained at a very high level.
•Schedule routine inspection by supervisors, of all Housekeeping areas including occupied, non-occupied rooms and public area.
•Assist in monitoring and controlling Housekeeping procedures including Lost and Found, key control, security and emergency procedures, health and safety for employees and guests.
•Inspects guestrooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required.
•Check guest floors daily. Inspect VIP rooms, spot check occupied and vacant rooms, to ensure that maximum cleanliness and standards are maintained.
•确保客房整洁并与酒店标准一致,保养、供需品和环境都保持高品质
•安排主管对所有客房区域进行检查,包括入住和未入住的房间、公共区域
•协助监督并管理客房部关于工作人员及客人健康和安全的规定,如失物招领、钥匙管理、安全和紧急情况以及环境保护的工作程序
•定期对所有客房区域进行视察,以确保家具、设施和设备按要求得到良好的清洁、修缮、保养、更换和整修
•每天检查楼层和客房,尤其是VIP房间,抽样检查空房和入住的房间,确保最高的清洁质量
Knowledge and Experience知识和经验
•Minimum of one year work experience at the same position, preferably in the luxury setting.
•Very familiar with operating & maintaining all machines and equipment used for Guest Floor.
•Possesses strong interpersonal skill and experience in people handling.
•Proficient in the use of Microsoft Office and hotel computer system such as Opera.
•Ability to undertake pressure during the work.
•至少1年同岗位工作经验,奢华品牌酒店优先
•非常熟悉客房楼层机器的操作和维护保养
•拥有较强的人际交流技巧和经验
•熟练使用微软办公软件及其他酒店系统例如Opera
•能够承担工作压力
【任职要求】
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