• 会籍销售经理 Membership Sales Manager

• 郑州万达文华酒店Wanda Vista Zhengzhou
• 2019-01-16 08:43:04

岗位职责1.发掘并寻找有潜力及有意向的客户，通过电话、拜访及活动等各种方式及形式，进行会员卡的销售工作。提供一站式管家销售及服务，全程陪同有意向的参观客人； 2.指导每一位下属的工作，分派任务并检查完成情况；3.控制潜在客户通讯录并保证不断更新；4.维护现有会员并全力发展新的客户；5.同客户及会员保持良好的商业关系；6.完成每周潜在客户的接待和制定下周会员计划；7.对团队和商务散客通过电话销售、访问、邮寄开展销售活动；8.确认所有的预订单被准确无误地在会籍部与营运部之间进行沟通并生效；9.保证对所有的来信和电话询问都进行有效的处理，简历一种令人愉快的工作关系；10.记录客户对于名仕会发展的建议和最新的信息；11.协助会籍总监对新员工的培训工作。

• 华东区郑州万达文华酒店行政楼层接待

• 郑州万达文华酒店Wanda Vista Zhengzhou
• 2019-01-16 08:42:57

岗位职责:1.按照酒店的程序和标准，以友好和关爱的方式为抵达的客人登记，离店的客人结账。2.按程序处理前厅部的出纳交易，如为客户入账,收取房费，兑换外币。3.无论是通过电话或亲自提供/接收信息，需以友好和关怀的方式回答所有客人的要求和问题, 并采取适当的行动或交于相关人员进行处理。4.通过客房部通报团队结账，推迟结账，提前结帐以及特殊要求来更新房态。5.了解产品和服务的知识以及酒店日常会议活动。6.具备处理预订手续的工作知识。7.关注并满足客人的要求，在问题不能解决的情况下立即汇报主管或经理。8.保证专业的方式服务早餐，下午茶和鸡尾酒，并且提供适当的食物和饮料。9.保持工作区域的整洁。10.每日检查和确保所有当日到达客人，特别是重要客人的房间和欢迎物品，在客人入住的时候亲切的问候他们。11.熟悉酒店安全，急救，消防，和紧急情况的处理程序，并能正确的使用相关的设备。12.努力为酒店的会员和贵宾创造一个安全，优雅，高品质的服务和环境。13.完成主管交待的其它任务。 任职资格:1.大专学历或同等文化程度。2.仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际。3.能用流利的英语从事前厅服务。4.熟悉前厅管理及餐饮管理专业知识、市场销售知识和接待礼节礼仪，熟练运用电脑。

• 行李员 Bellman

• 郑州万达文华酒店Wanda Vista Zhengzhou
• 2019-01-16 08:42:57

岗位职责1.协助住客搬迁行李。2.代客交收信件、包裹、便条及电报等。3.负责所有电话询问及柜台询问事宜。4.保持行李搬迁能提供迅速及友善之服务。5.代理行李保管事宜和签发行李索取标签事宜。6.保养行李服务设备。7.保持行李储藏室之整洁。8.收集住客之退房门匙。9.提供大堂正门之开门迎宾服务。10.迎接客人，提供帮助，把客人引领到总台接待处。11.在正门开门及欢迎客人时，如遇雨天，需拿伞方便客人上、下车。12.从总台接待员手中接过钥匙后，再一次核对钥匙牌上的房间号码。13.带领客人到指定房间及介绍房间设备及其使用方法。14.住客退房时，引领其到收款台办理退房手续。15.把行李装上出租车，盘点行李件数及恭请客人确认。16.协助保持大堂区域清洁和整齐。17.对上向行李组主任报告及负责。18.负责其它由行李组主任所安排之任务。岗位要求1.拥有一年以上五星级酒店相关工作经验；2.良好的英语运用能力；3.身体健康，思维敏捷。

• 各部门实习生Trainee

• 郑州万达文华酒店Wanda Vista Zhengzhou
• 2019-01-16 08:42:57

岗位要求1.Fresh graduate or student, can practice more than six months;  应届毕业生或在校生，可实习六个月以上；2.Love hotel industry, and willing a long-term development in this field;  热爱酒店行业，并愿意在此领域长期发展；3.Godd working attitude.  积极端正的工作态度。

• 残疾人

• 郑州万达文华酒店Wanda Vista Zhengzhou
• 2019-01-16 08:42:57

西厨房、西饼房、洗衣房各招一名残疾人士

• 华东区郑州万达文华酒店前台接待

• 郑州万达文华酒店Wanda Vista Zhengzhou
• 2019-01-16 08:42:57

岗位职责:1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。2.查看交班记录，了解上一班的移交事项，并负责处理。3.熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。4.熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。5.熟练前台各项专业业务和技能，做好对客服务。6.熟练掌握店内外信息，提供准确的问讯服务。7.负责为下榻酒店的宾客办理入住登记手续。8.负责客房钥匙的管理和发放工作并严格遵守验证制度。9.制作有关报表，为其它部门提供准确的接待信息。 任职资格:1.大专以上文化程度，英语良好。2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、责任感。3.通晓酒店各项对客政策、设施设备及服务种类以及前台工作程序和规范。4.相貌端正，身体健康。

• 华东区郑州万达文华酒店保安员

• 郑州万达文华酒店Wanda Vista Zhengzhou
• 2019-01-16 08:42:57

岗位职责:1.疏导过往车辆，保障大堂门前过往车辆行人的安全，使门前畅通无阻。2.服务周到热情，见宾客主动问好，对乘车宾客要协助迎宾员照料宾客下车。3.保证酒店和宾客的生命财产安全。4.保持好与大门岗及停车场岗位的联系使车辆有序出入停放。5.加强巡逻，发现可疑情况，视情况处理或及时向上级报告。6.一般性纠纷和事故立即按程序处理，并及时请示汇报。7.一旦酒店发生火灾应立即报警，按火灾处理程序向有关人员进行报告。8.督促酒店员工持工作证进入酒店、检查员工携带物品,没有放行条的酒店物品一律扣留待查，并做好相应的记录，按规定上报人事资源行政部处理。9.凡酒店的物品从收货平台送出，必须要有酒店财务部货物放行单，进行清点后方可放行 。做好供应商物品进出的管控和供应商人员的管理工作 。 10. 完成公司领导交办的其他工作。 任职资格:1.原则性强，职业规范度高，具有良好的团队协作精神，出色的人际交往能力。2.诚实可靠、品行端正。3.具有较强的工作责任心和学习能力、良好的团队合作意识。

• 人力资源主管

• 郑州滨河假日酒店
• 2019-01-16 08:41:16

职位描述:• Works with Superior maintain the Department’s budget和上级领导一起维护部门预算• Maintain personal office assts维护个人办公资产• Interview Line Associates面试员工• Liaison with recruitment agencies and hotel schools与猎头公司和酒店学校取得联系。• Co-ordinate work experience programs协调实习生计划。• Manage the on-line recruitment through the Hotel Web Site通过酒店网站管理在线招聘工作。• Site inspections for schools, colleges• Manage performance management system and cycle of recruitment, induction, training, development, and succession for Levels 10 - 8 and ensure process is adhered to for other positions管理10-8级员工的绩效管理系统和招聘周期，入职培训，培训，发展和接班人计划，确保遵守工作程序。• Assist with line staff counseling and career management协助员工的咨询和职业管理工作。• Communication with guests, get the feedback, help to improve guest satisfactions.抽时间与宾客进行互动，获取反馈，帮助提升宾客满意度。• Collaborate with department head to develop all kinds of activities to meet the service behaviour and improving guest relationship continuously.与部门总监协作共同开发达到服务行为标准和持续改善宾客关系体验的各类活动。职位资格和技能:• Bachelor’s degree or equivalent educational background. Good English spoken and written ability.具有本科学历或相当教育背景，良好的英文口语及书面写作能力• 2 years of relevant experience or an equivalent combination of education and work-related experience.2年相关工作经验或与此相当的教育与工作经验结合的背景

• 客房部主管

• 郑州滨河假日酒店
• 2019-01-16 08:41:16

职位描述:洲际酒店集团在全球100多个国家经营着4,900余家酒店，皇冠假日酒店及度假村品牌就隶属于洲际酒店集团旗下。加入我们的团队之后，您还将享有这家成功的全球酒店集团带来的众多机遇。何不选择加入我们，在工作中尽炫自我？访问下列网址，立即了解更多关于加入我们团队的信息 www.ihgjobs.cn / www.ihgjobs.hk / www.ihgjobs.tw职位资格和技能:财务回报• 与上级领导一起编制和管理部门预算。员工团队• 对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要，可直接采取纠正措施。• 坚持就影响客房部工作的各种问题向行楼层主管进行汇报 。• 确保客房部工作人员熟悉酒店的各项内部设施，可以向客人提供各种协助。• 协助监督和控制客房部的相关工作程序，包括失物招领、钥匙管理、安全和紧急情况 处理工作程序以及关于工作人员及客人健康和安全的规定。宾客体验监督客房部工作人员，确保客房，特别是优悦会会员、熟客和其它贵宾的客房得到特 别重视。 •定期对所有客房区域进行视察，以确保家具、设施和设备按要求得到良好的清洁、修 缮、保养和更换和整修。

• 技工

• 郑州滨河假日酒店
• 2019-01-16 08:41:16

职位描述:• Provide special expertise and handle all repair and maintenance of various electrical systems• 协助主管为各类电气设备系统提供专业运行支持，并处理所有相关的应急维修和保养支持• Provide special expertise and handle all repair and maintenance of Audio and Video, PABX, CCTV, CATV, fire equipment and all weak voltage related work & activities• 对音频和视频设备、电话交换机、CCTV、有线电视、消防设备和所有弱电相关的工作和活动提供相关的专业运行支持和维护保养• Provide special expertise and handle high voltage electrical systems as required.• 需要时，为强电电气系统提供专业运行支持。• Attends to repairs and maintenance of electrical circuits in all areas of hotel control. • 酒店所有区域电路的维修和保养• Attends preventive maintenance on electrical panels/ equipment. • 配电板/电气设备的预防性维修• Record accurate readings timely of all districts’ utilities.• 监督完成每日定时记录酒店各区水电气精确读数• 负责运行冷热水系统，冷却水系统、卫生下水道系统、灌溉/喷泉系统和泳池。• 对现有的系统提出改进建议，从而优化该系统的运作效率和经济节约。• 参加酒店节能计划• 处理所有工作请求和运行工作• 在没有当班工程师/总工程师指导的情况下，主动并预见性地实施预防性维修计划中规定的任务。• 负责各类设备的检修和相关服务，如，洗衣设备、厨房设备、加热设备、通风和空调设备、包括发动机、泵、风扇、水处理装置、污水处理装置和发电机、电灯和供电、CCTV、电话、电视、消防、生命与安全设备和系统。• 亲自操作，以确保保持标准及完成工作的效率• 了解泵站的基本使用，包括过滤系统• 确保保持适当的文件记录，并且保存资料以供日后参考• 完整的日常工作报告，概述一天进行的工作• 确保遵守和服从酒店的规定。• 完成酒店各个部门要求的，与泳池/用水及花园有关的所有工作单上的任务，以满足客人的需求• 必要时或在主管的指导下，与酒店客人及外部承包商沟通和合作。• 必要时与其他部门沟通合作，为宴会、促销及节日提供额外或专门的服务。• 探索并实施环保措施• 高效和有效地运用各种回收方法• 协助公共物业经理在酒店建设及维护方面的工作• 执行必要的任务，每天保持设施的维护及设备的清洁，有序及安全• 体现对IHG个人防护装备(PPE)政策和程序的了解，确保根据PPE原则，安全的执行所有的程序并确保你的下属同样执行。• 了解关注职责并遵守各种IHG政策及程序相关的工作场所的卫生与安全• 熟悉物业安全，急救和消防应急程序，安全而合理地操作设备• 遵守酒店的健康、安全与卫生政策。• 积极参加酒店组织的各项活动（包括但不限于培训，会议及节假日活动）• 服从上级分派的各项任务，并保障在第一时间完成（不违反法规，无安全隐患）。• 履行上级分派的其他职责。职位资格和技能:This is the top Maintenance/Engineering job in a large full-service, luxury, resort, or major flagship hotel with multiple sites and facilities, a number of major outlets, high volume catering and convention facilities, and a large number of VIP and key guests这是大型全服务式、豪华型、度假型或大型旗舰酒店中与维修/工程相关的一个重要职位，酒店拥有多样化的场所和设施，众多大型餐饮设施，大规模的宴会和会议设施，以及众多贵宾和重要客人。QUALIFICATIONS AND REQUIREMENTS 任职要求Obtain vocational training plus 2 years of experience in pool/water and landscape work and prefer 1 year in hotel experience, or an equivalent combination of education and experience. Professional certification and license if required by law.获得职业培训以及泳池/用水及景观方面2年的相关工作经验，有1年酒店从业经验者优先，或同等的教育和工作经验。持有法律规定要求的职业资格认证和许可。

• 司机

• 郑州滨河假日酒店
• 2019-01-16 08:41:16

职位描述:• Responsible for safe transfer of guests from all determined locations负责将客人从所指定地点安全送达• Create guest satisfaction through a pleasing personality, effective communication skills and should be first to greet the guest as per time of the day 凭借令人愉快的性格和有效的沟通技巧取得客户的满意，并且总要主动与客人打招呼• Maintain good knowledge of the city routes locations and hotel facilities熟知城市路线、地点和酒店设施• Maintain knowledge of flight timings and assist guest in handling and loading baggage whenever required知晓航班时间，并按客人要求协助其处理和装载行李 • Maintain a high standard of personal hygiene and be well groomed and well dressed at all times保持个人卫生， 随时保持个人形象和穿着整洁• Do utmost to learn names of guests, especially repeat and long staying guests rem尽力熟知客人的名字，特别是熟客和长包房的客人，注意观察情况以向客人提供协助.• Maintain detailed knowledge of facilities and services of the hotel and use this knowledge to promote the hotel to guests熟知酒店设施和服务情况，并以此向客人推销酒店.• Keep abreast of activities in your city which may affect driving times or routes and relay this to management了解所在城市的活动，如发现可能影响驾驶时间或路线的情况应向管理层汇报.• Responsible for the upkeep and cleanliness of the car used for guest transfer and assist with maintaining vehicles to hotel presentation standards负责载客车辆的保养和清洁，并按照酒店形象标准对车辆进行维护.• Performs other duties as may be assigned by the Rooms Division Manager执行前厅部经理可能分派的其它任务.aining alert to situations to offer assistance职位资格和技能:• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。• Valid driver’s license required for Hotel van and car.拥有驾驶酒店车辆所需的有效驾驶执照。

• 收益管理经理

• 郑州滨河假日酒店
• 2019-01-16 08:41:16

我们希望您具备以下技能或资历Ideally, you’d better have the following required skills or qualifications:· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。· Demonstrated knowledge of effective hotel pricing concepts, yield management optimization and selling strategies, and ability to determine which concepts to apply in given market conditions.拥有有效的酒店报价概念，优化收益管理和销售策略的知识，并具有在给定的市场条件下决定使用哪种概念的能力。· Proficient in the use of Microsoft Office精通微软办公软件· Problem solving, analytical, reasoning, motivating, organizational and training abilities.具有解决问题，推理，号召，组织和培训能力· Good writing skills良好的写作技能· Bachelor’s degree in Hotel Administration or Business Administration. 具有酒店管理或商业管理的学士学位。· 3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience. Previous Revenue Management or Pricing experience is preferred.3年相关工作经验或类似的管理经验，或与此相当的教育与工作经验结合的背景。曾从事收入管理或报价工作者优先考虑。

• 总经办行政助理

• 郑州滨河假日酒店
• 2019-01-16 08:41:16

职位描述:DUTIES AND RESPONSIBILITIES工作职责• Reports directly to and communicates with the General Manager on all administrative matters直接向总经理汇报和交流所有行政工作方面的事宜。• Maintains the utmost confidentiality and discretion when handling business affairs在处理业务时最大限度的保守机密并小心谨慎。• Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate必要时配合，协调各部门领导和其它部门的秘书的工作并与他们进行沟通。• Supervises the work of the Executive Office staff （Secretaries, Receptionist, Messengers, Drivers）监督行政办公室员工的工作（秘书，前台接待，送信员，司机）。• Day-to-day secretarial work to include typing, filing, faxes and telephone etc.日常文秘工作包括打字，整理文件，传真和接听电话等。• Distribution of memos, letters and other information etc.分发备忘录，信件和其它信息等。• Arranging internal / external appointments安排内外会见。• Handling reservation as requested必要时预订客房。• Translating incoming letters, documents, articles by request必要时翻译来信，文件和文章。• Provides pertinent information on socio-political matters针对社会政治问题提供相关信息。• Storing and keeping all confidential information保存和保守所有保密信息。• Preparing monthly operational results for meetings with other hotels为与其它酒店的会议准备月度运营结果报告。• Taking minutes of Department Heads /Ex.Com meeting as requested需要时为部门领导会议和行政委员会会议作会议记录。职位资格和技能:QUALIFICATIONS AND REQUIREMENTS任职要求Required Skills –技能要求• Proficient in the use of Microsoft Office精通微软办公软件• Ability to type 45 WPM每分钟的打字速度为45个字• Good communications and writing skills良好的沟通和写作技能• Tasks and Project Management具有工作和项目的管理能力Qualifications –学历• Diploma in Business or Secretarial Study具有商业或文秘的大专学历Experience –经验• 3 years of secretarial experience, or an equivalent combination of education and experience3年文秘工作经验，或具有与此相当的教育与工作经验结合的背景• 此职位描述所陈述的只是该项工作的核心内容和主要层面，并非所有职责或资历要求。

• 餐厅经理

• 郑州滨河假日酒店
• 2019-01-16 08:41:16

职位描述:• Manage all aspects of one or more full-service food and beverage outlet(s) on a daily basis and coordinate special events. Ensure compliance with standards of service and operating procedures. 管理一家或更多全服务餐饮营业场所日常经营工作及协调特别的活动。确保符合服务的规范和运营的程序。• Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. 遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。职位资格和技能:Required Skills –技能要求 • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。• Problem solving, reasoning, motivating, organizational and training abilities.具有解决问题，推理，号召，组织和培训能力• Good writing skills具有良好的写作技能• Leadership Skills具有领导能力Qualifications –学历• Diploma in Hotel Management, Food & Beverage, or related field.酒店管理，餐饮或相关专业的大专学历。Experience –经历• 4 years related experience, including supervisory experience, or an equivalent combination of education and experience4年相关工作经历，包括管理经验，或与此相当的教育和相关工作经验结合的背景。

• 值班工程师

• 郑州滨河假日酒店
• 2019-01-16 08:41:16

职位描述:Shift inspection and rectification.当班检查和修整工作。Complete work orders as requested by the Chief Engineer to meet customer requirements.按照总工程师的工作指令完成工作，从而满足客人的要求。Initiate/identify project work required throughout the hotel.计划和确定酒店内需要完成的工作项目。Implement and action the preventative maintenance program.实施和执行预防性维修保养计划。General building minor maintenance repairs对酒店进行小型的维修保养。Ensure plant rooms are checked and cleaned and are in operating order确保检查机房和进行清洁工作，确保设备在正常状态下工作。Carry pager and respond to requests from departments regarding minor maintenance issues throughout the day.全天佩带呼机，对部门要求执行的小型维修项目予以回应。Conduct lighting checks to ensure all globes are in working order.检查电灯，确保所有灯泡正常工作。Investigate reported faults for laundry and kitchen equipment.调查有关洗衣和厨房设备的故障报告。Carry out any minor repairs to guest rooms or public areas.执行客房和公共区域的小型维修。Liaise directly with departments regarding the completion of work orders and prioritize in order of guest satisfaction.直接与部门交流有关工作单的执行和优先顺序问题，以便使顾客满意。职位资格和技能:Required Skills –技能要求Good communication and writing skills良好的沟通和写作技能Problem solving, reasoning, motivating, organizational and training abilities具有解决问题，推理，号召，组织和培训能力Qualifications –学历Vocational Certificate in Engineering or equivalent工程职业证书或相当的证书Experience –经验1 year of relevant experience or an equivalent combination of education and experience. 1年相关工作经验，或具有与此相当的教育与工作经验结合的背景

• 培训经理

• 郑州滨河假日酒店
• 2019-01-16 08:41:16

职位描述:分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训业务计划书的形式呈交给总经理和行政委员会审阅。使自己了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理。确保在以下方面有效的执行培训计划：新员工入职培训培训师宾客服务培训技术性职位的专门培训(部门规范程序证书)监督管理技能培训管理层发展消防和生命安全培训销售技巧员工再培训监督每个部门培训业务计划的进展，确保实现培训目标。保存酒店全部的培训记录。• Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development建立培训图书馆，配备书籍，录像，记录和视听资料来协助培训师的培训计划以及员工的个人发展。• Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。• Attend departmental training session and critique performance 参加部门的培训课程，评估表现。• Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc利用洲际酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如CAPS，顾客满意指标(GSI)，预算完成情况等。• Assist Department Trainers in preparing and conducting departmental training and assess accordingly协助部门培训师准备和进行部门培训并进行评估。• Prepare and monitor training programs for:制定和监督为以下人员提供的培训项目：酒店学校实习生等与能够协助提供高级或专业培训的专业人士取得联系。• Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。• Produce monthly training reports for your Manager and the General Manager including:为上级经理和总经理编制以下月度培训报告：完成的内部培训项目：Who attended 参加人Number of people attended参加人数 Duration of training培训时间 Who trained培训师 Cost of delivery (including labor costs)培训成本(包括人工成本)Anticipated return on investment and/or training goal预计的收益和培训目标培训成本(包括人工成本)预计的收获和培训目标• Liaise with other IHG Training Managers to share experiences and resources与洲际酒店集团的培训经理们保持联系，交流经验，交换资源。• Liaise with educational institutions conducting hospitality and training courses同从事旅游服务和培训课程的教育机构保持联系。• Maintain current information and records of suppliers of training resources and materials更新培训资源和资料供应商的信息和记录。• Delivers briefings of all internal programmes to executive management and department heads为行政管理层和部门领导提供所有内部培训计划的介绍。按照地区人力资源总监和总经理的指示为本地区的工作效力。为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。向员工提供工作指导、咨询，必要时对其进行批评处分，并提供建设性反馈意见以便提高工作绩效定期与员工交流思想，保持良好的员工关系。和上级领导一起编制和管理部门预算职位资格和技能:ACCOUNTABILITY责任范围Number of employees supervised –管理的员工Direct Human Resources Coordinator 直接 人力资源协调员 间接 无年度经营利润和薪金预算部门预算酒店培训预算主要绩效指标部门预算员工满意度调查宾客满意度调查决策职责(决策权)﹣部门预算与培训和发展相关的事宜

• 行李员

• 郑州滨河假日酒店
• 2019-01-16 08:41:16

·At all times well groomed, have a pleasant disposition, greet guests with the most hospitable attitude upon arrival at the hotel, and willing to offer assistance at all times·时刻保持装束整洁、态度和悦，以最礼貌的方式迎接来店客人，并随时为其提供协助。·Maintain the entrance and main door area clean and tidy, free of obstacles and ensue that traffic through the driveway is controlled· 保持入口和大门区域的整洁干净，清除障碍物，并确保车道通畅。·Adhere to guest contact standards at all times·时刻遵守与客人交往的准则。·Provide current knowledge of the services and facilities offered by the Hotel, in order to provide reliable information to guests·熟知酒店服务项目和设施情况，以便向客人提供可靠的信息。·Assist guests in and out of taxis and other vehicles and remove baggage from vehicles enabling the Bellboy to escort guests, with baggage, to the Front Desk for check-in·帮助客人进出出租车或其它车辆，从车下取下行李，以便行李员可以提行李并护送客人到前台办理入住手续。·Obtain taxis for guests as required and do your best to ensure the guests are not overcharged by taxis by either negotiating with the taxi driver himself, or by cautioning the guest to be on alert·按要求为客人叫出租车，并与司机谈价钱或提醒客人注意，以确保客人不被司机多收费。·Knowledgeable in assisting guests in requests for transport and other information·熟知相关情况，协助客人询问交通等方面的信息。·Knowledgeable of the events of the day and of daily Hotel activities·掌握当日活动情况以及酒店的日常活动。·Knowledgeable of VIP guests and whenever possible addresses such guests by name· 熟悉贵宾情况，如有可能应尽量称呼贵宾的名字。·Has presence and alerts Security or Duty Manager whenever a suspicious looking person or troublemaker is present·当有可疑人员到来或有人故意生事时，要时刻保持镇静，并立即通知保安或值班经理。·Keep alert for guest entering and leaving the hotel. Suspect guests (including those engaged in competitor analysis, suspicious looking characters, etc)  should be relayed immediately to the Front Office Manager·注意进店和离店的客人。对于可疑的客人（包括竞争对手派来的分析人员和外表可疑的人员等）应立即交由前厅部经理处理。·Conversant with emergency evacuation and fire procedures.·熟知紧急疏散和消防工作程序。

• 员工餐厅厨师长

• 郑州滨河假日酒店
• 2019-01-16 08:41:08

职位描述:• Provides direction to the Kitchen helpers, including Commis, Cooks, Kitchen Attendants and Stewards• 给厨房助手提供指导，包括厨工，厨什和管事员• Establishes and maintains effective employee working relationships• 建立和维持有生气的同事工作关系• Attends and participates in daily briefings and other meetings as scheduled• 按照预定出席和参与日常简报和其它会议• Attends and participates in training sessions as scheduled• 按照预定出席和参与培训课程• Prepares in advance food, beverage, material and equipment needed for the service• 提前准备服务用的食物，饮品，原料和设备• Cleans and re-sets his/her working area清洁和重新安排你的工作区域• Implements the hotel and department regulations, policies and procedures including but not limited to: • 执行酒店和部门规则，政策和程序： House Rules and Regulation 公司规则和规章 Health and Safety 健康和安全 Grooming 仪容 Quality 质量 Hygiene and Cleanliness 卫生和清洁• Performs related duties and special projects as assigned• 完成相关职责和分派的特别任务• Maintain hygienic standards and practices • 维持卫生标准• Maintain a hygienic kitchen • 维持厨房的清洁卫生• Clean the kitchen and equipment • 清洁厨房及设备• Maintain personal hygiene • 保持良好的个人卫生

• 礼宾部经理

• 郑州滨河假日酒店
• 2019-01-16 08:41:08

职位描述:• Supervise and direct Concierge Desk activities and Concierge staff • 对礼宾部柜台的活动和礼宾部服务人员实施监督和指导• Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail• 负责挑选和分发客人的信件及行政信件，并将无人接收的信件送返发信人• Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests• 提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息• Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits• 最先向客人推荐本酒店的餐饮营业场所，熟知这些营业场所的营业时间和各自的特长• Ensure the lobby is always kept in an orderly fashion and that ashtrays are kept clean• 确保大厅始终保持整洁，烟灰缸始终干净• Coordinates the paging of guests in the lobby, Food & Beverage outlets, and where considered appropriate by the Management• 在大厅、餐饮营业场所和其它管理层认为合适的地方协调对客人的呼叫工作• Responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown in current and accurate at all times• 负责维护酒店信息簿（功能板），并确保所有信息的准确性和实效性• Prepares efficient work schedule for Bell Services, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures• 在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为行李服务部员工准备高效的工作计划，安排节日和假日• Ensures that all bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently• 确保所有行李服务人员随时保持衣着整洁，工作守时，并且能够快速和高效的完成任务• Handle problems associated with guests and liaise with department heads or executive management in the absence of the Front Office Manager.• 处理与客人相关的问题，在前厅经理缺席的情况下负责与各部门负责人或行政管理部门联系• Works with line manager and Human Resources on manpower planning and management needs• 与上级领导和人力资源部一起进行人力规划和管理需求职位资格和技能:Required Skills –技能要求• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.• 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。• Good writing skills• 具有良好写作技能• Proficient in the use of Microsoft Office and Property Management System• 熟练使用微软办公软件和酒店管理系统• Problem solving, motivating, organizational and training abilities• 具有解决问题，激励，组织和培训能力 Qualifications –学历• Diploma in Hotel Administration, Hotel Management or equivalent• 具有酒店行政管理，酒店管理或相关的大专学历。Experience –经验• 4 years’ experience in concierge or related discipline with1year in a supervisory capacity, or an equivalent combination of education and experience. • 拥有4年酒店宾客服务工作经验，包括1年的管理经验，或与此相当的教育和相关工作经验结合的背景。

• 宾客关系主任

• 郑州滨河假日酒店
• 2019-01-16 08:41:08

职位描述:• Conducts shift briefings to ensure hotel activities and operational requirements are known • 进行有效的交接班简报工作，以明确酒店活动和运营要求• Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure, include,• 监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度 ，包括：• Maintenance of guest information维护客户信息• Maintenance of information about local events• 维护当地活动的信息 • Compile occupancy statistics• 统计入住情况• Assisting with serious complaints• 协助解决严重投诉问题• Supervise cashiering activities during shift including:• 在当班期间监督收银活动，包括：• Cash handling and banking procedure• 现金处理和银行业务程序• Dealing with irregular payments• 处理非法支付情况• Instructing staff in credit policies and facilities• 就信用政策和设备对员工进行指导• Instructing staff in cash security procedures• 就现金安全程序对员工进行指导• Carry out debtor control• 实施应收帐款控制• Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service• 监督客户关系部人员的工作，以确保优悦会会员始终得到全部优惠，常客和其它贵宾也得到特别关照 • Inspects all VIP rooms prior to arrival• 在贵宾到达前对贵宾房进行检查 • Perform such functions as to include but not be limited to:• 行使下列功能，包括但不仅限于：• Priority Club and regular guest welcome letters• 向优悦会会员和常客致欢迎信• Solicitation of Priority Club applications• 发展优悦会会员• Attending to special requests by guests• 回应客人提出的特别要求• Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests• 查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请 • Works with Superior and Human Resources on manpower planning and management needs• 与上级领导和人力资源部一起进行人力规划和管理需求。• Works with Superior and Director of Finance in the preparation and management of the Department’s budget. • 与上级领导和财务总监一起编制和管理部门预算。职位资格和技能:Required Skills –技能要求• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.• 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。• Proficient in the use of Microsoft Office and Front Office System• 熟练使用微软办公软件和前台系统• Problem solving and organizational abilities• 具有解决问题和组织能力Qualifications –学历• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent• 具有酒店行政管理，酒店管理或相关的大专学历或专业证书。Experience –经验• 1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. • 拥有1年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。

• 收入审计经理

• 郑州滨河假日酒店
• 2019-01-16 08:41:08

职位描述:Responsible for ensuring all revenues generated in the hotel are recorded accurately and discrepancies reported on a timely basis. The Income Auditor produces the daily revenue report and reconciles all revenues against cash banked and accounts receivable movements for each day. The Income Auditor also ensures that all revenues are recorded and reported on a daily basis and all control procedures are in place relating to the income process.负责确保酒店所有的营业收入被准确记录，任何账目的出入及时予以汇报。收入审计员负责制作每日的收入报告，按照营业收入核对存入的现金，每天应收账款的流动。此外，日审员还负责确保营业收入每天被记录并报告，并执行与收入程序相关的管理制度。DUTIES AND RESPONSIBILITIES工作职责• To check all Daily Food & Bevage Revenue and front office revenue All revenue must be in accordance with Finance Policy审核每天的餐饮收入和前台收入,所有收入必须遵循财务制度• Keys revenue journal and distributes to Outlet Mangers and management编制收入报告，然后分发给餐厅经理和管理层。• Ensure promotion related system set up must be in accordance with Finance Policy确保酒店所有的促销时系统的设置符合财务制度• To prepare monthly Duty Meal Report and ENT Report at end of month完成每月的餐费及招待费报表• To prepare Monthly End Closing完成每月的月底结账• Review all rebates and miscellaneous charges are supported by documentation detailing the charges. All rebate credits must be in accordance with Finance Policy. The rebate credits, miscellaneous charges and paid outs must be summarized and sent to the Finance Manager and General Manager for review daily确保所有折扣和杂费项目均附有相关单据列明具体收费项目。所有折扣应遵循财务制度。折扣，杂费及垫付款项应备有总结清单，每天提交给财务经理和总经理审批• Ensures that programs involving coupons, certificates, and vouchers are adequately controlled and safeguards are in place对所有涉及优惠券，证书和凭单的活动均应妥善管理，施行安全措施。• Audits daily collection of the General Cashiers Summary against the bank in slip审核每日总出纳的汇总表与存款单是否一致。• Audits and reconciles advance payments and ensures payments have been applied审查核对预付款项，确保付款到位。 • Reconciles revenues on a daily basis via back up page 核對每日收入是否与备份相符。• Performs various special projects as requested and assigned by management按管理层要求和安排执行各种特殊项目。职位资格和技能:Required Skills –技能要求• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。• Proficient in the use of Microsoft Office熟练使用微软办公软件• Good writing skills良好的写作技能Qualifications –学历• Vocational Certificate in Accounting or related field. 具有会计或相关领域的职业证书。Experience –经验• 3years experience in income audit, or accounts receivable position, or similar; or an equivalent combination of education and work experience三年收入审查或应收帐职位或类似职位的工作经验；或与此相当的教育和相关工作经验结合的背景

• 收入审计

• 郑州滨河假日酒店
• 2019-01-16 08:41:08

职位描述:Finalizes food cover report and photocopies various documentation for food and beverage control and the Finance Department完成食品消耗量报告，并为餐饮管理和财务部复印各种文件。Keys revenue journal and distributes to Outlet Mangers and management编制收入报告，然后分发给餐厅经理和管理层。Controls dockets used in all outlets, maintaining correct sequence used at all times, accounting for dockets and making sure cancelled dockets are recorded accordingly 管理餐厅使用的收据，确保收据号的连贯性，登记收据，取消的收据均记录在案。Controls all food and beverage sales by:通过以下手段控制餐饮销售：Correct recording of guest checks on a timely basis及时正確记录客人的支票Performs spot checks on outlet checks used对餐厅的支票应进行定点抽查Having all voided checks, corrections and unsettled checks approved by the Restaurant Supervisor or Manager所有空头支票，更正和未结算的支票由餐厅的领班或经理审批Monitors the buffet controls, especially over cash settled checks to prevent reuse ensuring all revenue is recorded监督自助餐的管理，特别是對现金结算的账单应防止重复使用，确保营业收入的记录。Ensure banquet controls are being adhered to确保执行有效的宴会管理Reconciles total outlet sales to total charges核对餐厅总销售额与总收入是否相符Ensures all rebates and miscellaneous charges are supported by documentation detailing the charges. All rebate credits must be in accordance with Finance Policy. The rebate credits, miscellaneous charges and paid outs must be summarized and sent to the Finance Manager and General Manager for review daily确保所有折扣和杂费项目均附有相关单据列明具体收费项目。所有折扣应遵循财务制度。折扣，杂费及垫付款项应备有总结清单，每天提交给财务经理和总经理审批Ensures that programs involving coupons, certificates, and vouchers are adequately controlled and safeguards are in place对所有涉及优惠券，证书和凭单的活动均应妥善管理，施行安全措施。Audits daily collection of the General Cashiers Summary against the bank in slip审核每日总出纳的汇总表与存款单是否一致。Audits and reconciles advance payments and ensures payments have been applied审查核对预付款项，确保付款到位。Works with General Cashier to check all float totals regularly and keeps control on registers in outlets与总出纳一起定期检查备用金总额，并保存各餐厅收款机记录。Reconciles revenues on a daily basis via back up page 核對每日收入是否与备份相符。Performs various special projects as requested and assigned by management按管理层要求和安排执行各种特殊项目。职位资格和技能:Required Skills 技能要求 Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。Proficient in the use of Microsoft Office熟练使用微软办公软件Good writing skills良好的写作技巧Qualifications 学历Vocational Certificate in Accounting or related field. 具有会计或相关领域的职业证书。Experience 经验2 years experience in an accounting clerical, front office, or accounts receivable position, or similar; or an equivalent combination of education and work experience两年会计文员，前台或应收帐职位或类似职位的工作经验；或与此相当的教育和相关工作经验结合的背景

• 客房服务员

• 郑州滨河假日酒店
• 2019-01-16 08:41:08

职位描述:根据既定的标准和程序，清洁和整理所负责的客房或区域，包括铺床、掸灰、吸尘、清洗和消毒浴室、清除垃圾等。完成服务后请告知主管，以便销售客房或安排宾客入住。根据既定的程序向主管报告任何无法整理的客房。根据部门和地方法规要求，处理和存放化学品。问候并识别宾客。具有团队精神，按照酒店规程与其他部门沟通，确保优异的品质和服务。职位资格和技能:高中或相当程度学历。有客房工作经验优先。拥有在与他人交往时大多数时间所使用的沟通技能。完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。能够适应弹性工作时间，包括晚上、周末或假期。

• 水洗/干洗工

• 郑州滨河假日酒店
• 2019-01-16 08:41:08

岗位职责1.负责客衣，工服及其它客房，餐饮，棉织品的洗涤工作。2.每日做好班前准备工作，按工作程序，开启，操作，关闭设备。3.按工作程序及标准做好客衣，工服和棉织品的洗涤和烘干工作。4.严格按洗涤标准定时，质量，加放洗涤原料，确保洗涤物品的质量。5.掌握水洗机，烘干机的性能，使用和保养方法，定期做好设备的维护和每日清洁工作。6.工作期间应随时查看机器的运转情况，发出故障时报修，机器运转中，不得离岗。7.对于出现的洗涤质量问题，应及时向领班，主管汇报，并分析原因，采取适当补救措施。岗位要求1.1年以上洗衣部工作经验。2.熟悉本岗位专业知识。

• 中厨厨师长

• 郑州滨河假日酒店
• 2019-01-16 08:41:08

职位描述:职位描述:负责厨房的顺利运作及质量，展示一流的菜单并进行员工培训。围绕洲际集团的五个核心价值观和品牌精神：信任、正直、尊重团队和服务促进理想的企业文化。职位资格和技能:餐饮技能或相关专业的大专学历或职业证书。 10年厨师工作经历，包括5年的管理经验，或与此相当的教育和相关工作经验结合的背景。餐饮技能或相关专业的大专学历或职业证书。 10年厨师工作经历，包括5年的管理经验，或与此相当的教育和相关工作经验结合的背景