• 司机

• 苏州万豪酒店
• 2019-10-17 13:30:38

1.可以开大巴车，驾驶技术娴熟，持有A驾驶证优先，熟悉苏州及江浙沪路况；2.为酒店客人提供有效的交通服务。根据交通规则行驶车辆并确保车辆的清洁。3.安全保障:  务必明确工作内容及责任，做到安全驾驶，严格遵守交通规则。并防止火灾等各类突发性事件的发生。定期为酒店车辆做保养维护。4.培训及个人发展：积极参加酒店及部门组织的各类培训，并按酒店规定为员工做好岗位知识和指责的培训。5.为确保车队司机之间的交流畅通，需准备交班本，并确保让所有的司机及时了解到酒店的信息。

• 实习生

• 苏州万豪酒店
• 2019-10-17 13:30:38

岗位职责1.熟悉部门工作细则和流程；2.以项目方式，参与相关的公司管理工作；3.需每个工作计划阶段针对公司日常管理上交书面化建议；4.执行公司安排的其他相关工作。岗位要求1.有志在酒店行业发展的应届毕业生/实习生；2.对担任酒店管理人员具有高度期望；3.热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。

• 客房服务员

• 苏州万豪酒店
• 2019-10-17 13:30:38

对于酒店客房和卫生间的清洁，维修和保养的知识对于客房部的设施设备的使用对于清洁用品，客用品的盘点

• 员工餐厅帮工

• 苏州万豪酒店
• 2019-10-17 13:30:38

1.具备厨房岗位实际操作知识2.具备操作规章和安全标准的知识3.吃苦耐劳，勤劳诚实

• 客房送餐主管Room service supervisor

• 苏州万豪酒店
• 2019-10-17 13:30:38

 l  Hotel training is preferablel  良好的酒店培训l  Preferably with same position for 2 years in hotel industry至少2年在酒店行业相同职位l  Ability to work under pressure能适应工作压力l  Presentable, cheerful manner and willing to serve规矩愉悦并愿意服务l  Well delegation skill and leadership technique良好的团队技能和领导技巧l  Excellent communication skills in both written & spoken English, advantage with other language proficiencies  优秀的书面英语和口语沟通技巧,对其他语言的熟练

• 总机主管

• 苏州万豪酒店
• 2019-10-17 13:30:27

一、协助为您服务部经理，领导并监督整个为您服务部。须承担培训，指导以及管理部门员工为客人提供优良服务的责任。二、需确保其他同事有充足的资源可被用于出色完成工作，并不断找寻更好地处理客人需求的方法。三、需运用有效适当的方式来管理日常工作。协调班组同事按照公司及当地工作守则热情对客，并指导其他同事团队协作以表现酒店的专业性。

• 中餐厅VIP待客师

• 张家港万豪酒店
• 2019-10-17 13:27:57

良好的中餐服务意识有包厢服务经验

• 资深中餐厅经理

• 张家港万豪酒店
• 2019-10-17 13:27:57

可描述职位内容和要求，右边小助手可以为您提供参考范例哦!

• 销售主任

• 张家港万豪酒店
• 2019-10-17 13:27:57

 责任概要MAJOR RESPONSIBILIES : · 直接答复客人关于团队报价的问询。Directly answers all incoming group inquiries/opportunities.· 与客户建立良好的关系，有效地评估每个询价需求。Builds rapport and effectively qualifies each business opportunity.· 在可选日期与价格范围内，尽力销售酒店产品。如果可选日期的客房与场地都已预订，需向客人推荐其他万豪品牌酒店。Exhausts all avenues to sell hotel through alternative dates and/or rates. If no alternative is determined, Sales Manager cross sells to another Marriott hotel(s).· 向客户介绍酒店可提供的各项奖励计划及优惠政策Presents the benefits of the hotel to the customer.· 根据客人需求，准备相应的团队或会议协议，经双方协商后，与客人签订相关协议。Develops accurate contract/offer and sends to customer.  Gains commitment of customer through signed contract/offer.· 团队或会议协议签订后，准备好齐备的交接手续，并转交于宴会统筹部。Once signed contract/offer is received, completes accurate, detailed turnover documentation for Event Management.· 通过邮件或电话联系与客人保持良好的关系，以便在今后获得更多的合作机会。Maintains relationship with customer through thank-you letter and follow up calls to increase repeat business opportunities.· 努力完成个人和团队的指标及任务。Strives to meet measurable targets and goals, as assigned for individual and team.· 安排客人参观酒店客房及相关设施。Site inspection.  知识技能TECHNICAL SKILLS : · 掌握全面的销售技巧Strong overall sales skills· 杰出的语言及书面沟通技巧Excellent verbal and written communication skills· 专业的会场布置、ＡＶ设施以及其他相关服务的知识Proficiency in meeting room set-ups, audio visual, and other support services· 对于合同及法律条款的理解和分析能力Understanding of contract management and legalities· 对于销售策略和收益管理的理解能力Understanding of sales strategy and need times as developed by revenue management· 了解并实现团队和个人目标的能力Understanding and achievement of team and individual goals· 相关软件的知识Software knowledge· 销售系统的使用知识Sales systems knowledge

• 欢迎大使

• 张家港万豪酒店
• 2019-10-17 13:27:57

1.  Grasp the daily guest situation and catering activities;掌握当日客情及餐饮活动； 2.  Participate in front desk work, find and report problems in work;参与各项前台的工作，发现并上报工作中出现的问题； 3.  Master important guests who arrive and leave on the day.掌握当天到店及离店的重要宾客，回头宾客； 4.  Prepare the registration form, key card and so on before the guests arrive to ensure the check-in procedures are convenient and fast;在宾客到店之前准备好登记表、钥匙卡等以确保入住手续方便、快捷； 5.  Keep good communication with guests to know their preferences and help them solve problems.与住店宾客保持良好沟通以了解宾客的喜好，协助宾客解决疑难事宜； 6.  Make daily telephone calls to the hotel guests, collect guests' opinions and timely take follow-up measures and report to the superior;做好每日对住店宾客的电话拜访工作，搜集宾客意见并及时采取跟进措施与向上级反映； 7. To receive and welcome guests at the reception desk, lobby and business floor;在前台及大堂与商务楼层接待及迎送住离店的宾客； 8. Assist guests on business floor to check in and check out.协助入住商务楼层之宾客办理登记入住及离店手续。

• 楼层主管

• 张家港万豪酒店
• 2019-10-17 13:27:57

SPECIFIC DUTIES工作任务:Ensure day-to-day operational efficiency of the section.确保每天每个部门的工作能被有效的完成。a. Assign rooms and delegate jobs to room attendants / housemen.确定房间和指派工作给楼层服务员。Ensure staff under his / her jurisdiction performs their duties and responsibilities according to approved systems and procedures.确保员工在领班的管辖内对他们的工作负责。Give additional assignments over and above regular duties if required.如果有要求可以给于额外的协助。Prepare work schedules and distribute work assignments / projects and room allocations for VIP’s and RA’s fairly.准备工作安排和安排计划清洁及公平的分配给每位楼层服务员的工作量。b. Keep all linen and supply closets neat, clean and stocked.保持所有的布草备品柜干净清洁整齐，备量充足。c. Pick-up computer print-out and room allocations from the Coordinator / Order Taker and act accordingly.从文员处打印当天的报表。d. Carry out the following routine assignments:贯彻和落实日常工作的分配：i. Ensure room attendants / housemen emptied and cleaned their vacuum cleaners, and other cleaning tools before going off duty.楼层服务员确保在下班之前清理吸尘器和整理好其他的清理工具。ii. Check room attendants while cleaning guestrooms to see if proper and correct procedures are being used.检查服务员在清洁房间时是否按照正确的方法和流程。iii. Ensure that VIP’s and RA allocated rooms for the day are given priority cleaning.确保贵宾房间和当天客人的房间预先得到清洁。iv. Inspect all VIP rooms by 11:30 AM and block rooms  prior to guests’ arrival.在11点30分之前检查所有的贵宾房间及准备好给预先要到的客人房间。v. Ensure flower arrangements provided in the rooms are fresh, potted plants in good order and not withered and fruits are fresh.确保房内的花和水果是新鲜的，小植物保持良好状态。vi. Ensure that all amenities and guests supplies are complete and according to standard set-up.确保所有的备品和客用品都按照标准摆放。vii. Check out-of-order rooms for developments and progress, Follow up with engineering检查坏房的进展和计划并协调工程部及时维修。viii. Check all occupied rooms, after room attendants have cleaned them and ensure they are properly cleaned and serviced, and supplied are replenished.在服务员清洁住店房间后，检查他们是否按照正确的方法清洁和服务，及所有的客用品都已经补充齐全。ix. Check turn-down rooms and ensure proper procedures are followed.检查开夜床和确保流程是否被正确遵守。x. Inspect departure rooms and ensure that they are communicated immediately to the housekeeping office.检查离店房间和确保他们立即与客房部办公室保持沟通。xi. Report / notify the Assistant Executive Housekeeper regarding:报告及通知客房部经理：1) work problems 工作问题2) guests’ special request and habits 客人的特别要求及喜好。3) any unusual happenings on the floor concerning Hotel guest and staff关于酒店客人和员工在楼层发生的任何问题4) loss and damage of furniture, fixtures and equipment所有家具设备的损坏记遗失xii. Safe deposit box left locked by guest up on check-out and not attended to immediately thus causing delay in releasing the room.退房后客人未清理保险箱，及延房客人。xiii. Inspect the carpets shampooed, repaired or re-installed in the guest floor to ensure that the standard set forth is met.检查清洗地毯，维修客房地板，保证一切按标准操作。xiv. Inspect guestrooms and public areas. Ensure that they are neat, clean, orderly and sanitary.检查公共区域，保证他们整齐，干净，卫生。e. When assigned in the early shift (7:00 AM), prepare individual supervisor’s work sheet; ensure accurate logging of pertinent data such as extra departures for the day and extra items loaned to the guests; conduct early morning inspection of all guest floor corridors, pantries, service areas, backstairs and out of order rooms; prepare and submit observations to the Executive housekeeper before the daily morning meeting with the rest of the floor supervisors.早班当值，准备领班报表，登记相关信息，例如当天的退房，客人借用物品，检查楼层服务区，后通道和坏房，准备会议要点给经理和其他领班。f. When assigned in the evening shift, inspect vacant occupied rooms at random to counter check the work of the evening chambermaid. Room attendants / housemen in turning down beds; give back departure rooms, prepare VIP room allocations.中班当值，检查中班员工的房间，晚床服务及检查晚退房客人房间，准备第二天早到的贵宾房间。g. Ensure services trolleys and trays are not left in the corridor / hallway and immediately brought to the service area in a tidy condition and according to standard procedure.确保员工的工作篮不要放在走廊上，并且根据规定保持良好状态。1. Ensure mini bar set-up in rooms are replenished and complete. Supervisor and assist in the mini bar operations. Conduct monthly mini-bar stock taking.确保散客房间的小冰箱被补充，并做好报表。2. Ensure all items left behind by guest are forwarded to the housekeeping office immediately and that staff follow Lost & Found procedures.保证客人的遗留物品都交至客房部办公室，员工都能遵守事物招领的程序。

• 打荷

• 张家港万豪酒店
• 2019-10-17 13:27:57

SPECIFIC DUTIES 工作任務 :1. Execute all assigned tasks as directed and delegated from his or her Supervisors or Manager.执行其主管或经理所指示委派的所有任务。2. Supervises pastry preparation shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.协助行政总厨及行政副总厨维持厨房的运营。3. Performs all duties of kitchen associates as required.履行厨房员工的职责。4. Recognizes superior quality products, presentations and flavor.注重食品的质量，呈现方式及风味。5. Maintains food preparation handling and correct storage standards.做好备菜及履行正确的贮藏标准。6. Maintains purchasing, receiving and food storage standards.维持采购，收货及食品贮藏标准。7. Ensures compliance with all local, state and federal (Health Department) regulations.确保遵守当地政府（卫生部门）的规定。8. Supports procedures for food & beverage portion and waste controls.支持餐饮部的各项程序及对浪费的控制。9. Follows proper handling and right temperature of all food products.遵循食品的适当处理及正确的保存温度。10. Knows and makes sense Marriott's 70 Points of Hygiene and Safety Standards is implemented and followed.了解并执行万豪70项卫生及安全标准。11. Operates and maintains all department equipment and reports malfunctions.操作及维护所有部门的设备，并汇报设备故障。12. Effectively investigates, reports and follows-up on associate accidents.有效的调查，报告及跟进员工事故。13. To be responsible for asset management of all outlet property and facilities.负责所有部门的财产和设备的管理。14. Periodically plan outside Associates activity to promote teamwork.定期制定员工活动计划以促进团队合作。15. To implement a departmental daily “15 Minute” training program.执行并遵循每日部门15分钟培训计划。16. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.确保宾客服务,业务需要和财务目标的实现。17. Enforce the Marriott food preparation and presentation guidelines to ensure consistent quality culinary offerings to our guests.执行万豪食物制备及呈现方式的指南,以确保提供给客人品质如一的美食。18. Responds to guest inquires or concerns within 24 hours in what is deemed the appropriate manner.对客人的疑问24小时内做出回应，以确定认为适当的方式。19. Ensures the Hotel delivers to guests: “Simply Fresh Chef-crafted Food”.确保酒店为客人提供“简单但是厨师精心制作的食物。20. Maintain F&B concepts and Mission standards fro preparation & presentation.保持餐饮的概念及使命，关于备菜和呈送。21. Promote positive inter-departmental relations through candid communication and cooperation.通过坦诚的沟通合作，积极推动跨部门的合作。22. Follow and implement Prime times during operation hours.贯彻和落实黄金时段的营业时间。23. Perform any reasonable request made by the management which is not life threatening or against the law.履行由管理层做出的任何合理的要求，不危及生命或违反法律。25. Above all. To lead by example through a “hands on” approach to motivate our associates to excel.总之，通过“传递”的方式激励我们的伙伴，精益求精。

• 厨师

• 张家港万豪酒店
• 2019-10-17 13:27:57

SPECIFIC DUTIES 工作任務 :1. To work as directed from their supervisors. 完成主管交办的工作。2. Make sure that food is tasty, attempting presented, fresh, correct portioned and safe.确保食品新鲜、配料恰当、色香味俱全、安全食用。3. Buffet food is delivered on time, 15 minutes, before opening the restaurant or banquet function. 餐厅营业或者宴会开始前15分钟确保自助餐一切就绪。4. That mise en place is fresh, correct size, portioned and according to business. 新鲜、配料比例适当，并且符合客人口味。5. Will learn and execute the 30 point hygiene standards at all times.随时学习并且贯彻执行卫生标准30条。6. Wash hands before entering the kitchen or returning to work station. 进入厨房及回到操作台前先洗手。7. Train subordinates with Marriott standards and assures that it meet all times. 向员工培训万豪的标准，确保随时达到标准。8. Ensure that Marriott International documents are filled in correctly and necessary changes are done. 确保正确补充万豪国际所发的文件并做相应的改变。9. A la carte food is cooked perfectly right, hot and in the stipulated time. 确保单点食品完全按食谱规定的时间和配方制作。10. Proper handling of equipment. 正确使用设备。11. Take temperature checks as required and keep record.检查温度情况，并且做好记录。12. Follow “Clean as you go” policy and keep work area clean at all times. 遵守“走到哪里都干净”的原则，随时保持工作区域干净整洁。13. All food items must be covered with cling film (or proper lid), dated, labeled and initialed by person who made it or used it first. 所有食品必须用保鲜膜（或大小适当的盖子）封好保存，由制作者或最初使用者制作标签、标明日期。14. If sick, report immediately to your supervisor. 一旦生病，立即告知主管。15. Make sure production charts are closely followed and adhered to. 严格按照生产操作流程制作食品。16. Cold food for straight consumption is handled with gloves at all times. 取用直接食用的冷冻食品时必须戴手套。17. Usage of right chopping boards is maintained at all times.一贯正确使用砧板。18. Time card must be punched in and out. 出入酒店必须拉考勤卡。19. No associate to be on the property after working hours without authorization. 未经许可，任何员工下班后不得在酒店逗留。20. Attends the daily 15 minute training session. 参加每天的15分钟培训。21. Set up station properly and on time for each service period. 每次上菜前，及时清理工作台。22. Make sure all food is prepared by recipes designated by supervisor.严格按照主管开出的食谱制作食品。23. Inform supervisor of any problems or complaints when they arise. 遇有问题或投诉，立即告知主管。24. Be able to work in another area when needed and take part in cross-training when directed. 按要求，参加岗位交叉培训，需要时能调至其他部门协助工作。25. Food in fridges to be checked on the beginning of every shift and container be changed. 在每次交班前检查冰箱内的食品，并且更换盛器。26. Proper requisitioning to be done as per requirement. 根据需要，填好进料单。27. Attend and conduct training sessions as required. 根据需要参加并且开展培训。28. Coordinate with concerned departments for any issues which may arise. 与有关部门合作解决问题。29. All meetings to be attended as required. 根据需要，参加所有的会议。30. Get involved in buffet set ups and decorations. 参与自助餐的布置工作。31. Follow hotel policy as laid out in associate hand book. 根据员工手册贯彻酒店政策。

• 各厨房领班

• 张家港万豪酒店
• 2019-10-17 13:27:57

SPECIFIC DUTIES 工作任務 : 1. To work as directed from their supervisors. 完成主管交办的工作。2. Make sure that food is tasty, attempting presented, fresh, correct portioned and safe.确保食品新鲜、配料恰当、色香味俱全、安全食用。3. Buffet food is delivered on time, 15 minutes, before opening the restaurant or banquet function.餐厅营业或者宴会开始前15分钟确保自助餐一切就绪。4. That mise en place is fresh, correct size, portioned and according to business. 新鲜、配料比例适当，并且符合客人口味。5. Will learn and execute the 30 point hygiene standards at all times. 随时学习并且贯彻执行卫生标准30条。6. Wash hands before entering the kitchen or returning to work station.进入厨房及回到操作台前先洗手。7. Train subordinates with Marriott standards and assures that it meet all times. 向员工培训万豪的标准，确保随时达到标准。8. Ensure that Marriott International documents are filled in correctly and necessary changes are done. 确保正确补充万豪国际所发的文件并做相应的改变。9. A la carte food is cooked perfectly right, hot and in the stipulated time. 确保单点食品完全按食谱规定的时间和配方制作。10. Proper handling of equipment. 正确使用设备。11. Take temperature checks as required and keep record. 检查温度情况，并且做好记录。12. Follow “Clean as you go” policy and keep work area clean at all times. 遵守“走到哪里都干净”的原则，随时保持工作区域干净整洁。13. All food items must be covered with cling film (or proper lid), dated, labeled and initialed by person who made it or used it first. 所有食品必须用保鲜膜（或大小适当的盖子）封好保存，由制作者或最初使用者制作标签、标明日期。14. If sick, report immediately to your supervisor. 一旦生病，立即告知主管。15. Make sure production charts are closely followed and adhered to. 严格按照生产操作流程制作食品。16. Cold food for straight consumption is handled with gloves at all times. 取用直接食用的冷冻食品时必须戴手套。17. Usage of right chopping boards is maintained at all times.一贯正确使用砧板。18. Time card must be punched in and out. 出入酒店必须拉考勤卡。19. No associate to be on the property after working hours without authorization. 未经许可，任何员工下班后不得在酒店逗留。20. Attends the daily 15 minute training session. 参加每天的15分钟培训。21. Set up station properly and on time for each service period. 每次上菜前，及时清理工作台。22. Make sure all food is prepared by recipes designated by supervisor. 严格按照主管开出的食谱制作食品。23. Inform supervisor of any problems or complaints when they arise. 遇有问题或投诉，立即告知主管。24. Be able to work in another area when needed and take part in cross-training when directed. 按要求，参加岗位交叉培训，需要时能调至其他部门协助工作。25. Food in fridges to be checked on the beginning of every shift and container be changed. 在每次交班前检查冰箱内的食品，并且更换盛器。26. Proper requisitioning to be done as per requirement.根据需要，填好进料单。27. Attend and conduct training sessions as required. 根据需要参加并且开展培训。28. Coordinate with concerned departments for any issues which may arise. 与有关部门合作解决问题。29. All meetings to be attended as required. 根据需要，参加所有的会议。30. Get involved in buffet set ups and decorations. 参与自助餐的布置工作。31. Follow hotel policy as laid out in associate hand book.根据员工手册贯彻酒店政策。

• 西/日/东南亚/饼房/宴会厨房主管

• 张家港万豪酒店
• 2019-10-17 13:27:57

SPECIFIC DUTIES 工作任務 : 1. Execute all assigned tasks as directed and delegated from    Head Chef.执行厨师长指示委派的所有任务。2. Supervises preparation shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.监督运营以确保所有餐饮政策，标准和程序的执行。3. Recognizes superior quality products, presentations and flavor.注重食品的质量，呈现方式及风味。4. Maintains food preparation handling and correct storage standards.做好备菜及履行正确的贮藏标准。5. Maintains purchasing, receiving and food storage standards.维持采购，收货及食品贮藏标准。6. Ensures compliance with all local, state and federal (Health Department) regulations.确保遵守当地政府（卫生部门）的规定。7. Supports procedures for food & beverage portion and waste controls.支持餐饮部的各项程序及对浪费的控制。8. Follows proper handling and right temperature of all food products.遵循食品的适当处理及正确的保存温度。9. Knows and makes sense Marriott's 70 Points of Hygiene and Safety Standards is implemented and followed.了解并执行万豪70项卫生及安全标准。10. Operates and maintains all department equipment and reports malfunctions.操作及维护所有部门的设备，并汇报设备故障。11. Effectively investigates, reports and follows-up on associate accidents.有效的调查，报告及跟进员工事故。12. To be responsible for asset management of all outlet property and facilities.负责所有部门的财产和设备的管理。13. Periodically plan outside Associates activity to promote teamwork.定期制定员工活动计划以促进团队合作。14. To implement a departmental daily “15 Minute” training program.执行并遵循每日部门15分钟培训计划。15. Ensures the Hotel delivers to guests: “Simply Fresh Chef-crafted Food”.确保酒店为客人提供“简单但是厨师精心制作的食物。16. Maintain F&B concepts and Mission standards fro preparation & presentation.保持餐饮的概念及使命，关于备菜和呈送。17. Promote positive inter-departmental relations through candid communication and cooperation.通过坦诚的沟通合作，积极推动跨部门的合作。

• 总管事

• 张家港万豪酒店
• 2019-10-17 13:27:57

MAJOR RESPONSIBILIES 責任概要 : 1. Directly responsible for the Sanitation of all Culinary & Front of House operational areas.直接负责所有烹饪及客服区域的清洁消毒工作。2. MaintainChina, Glass & Silver inventory, labor & supplies costs within Budgeted guidelines.在预算规定内维护瓷器,玻璃器皿及银器的盘点, 劳动力及供应商品的成本问题。3. Maintain clean & sanitized food preparation areas including all production equipment.保证食品加工区域的生产设备清洁及经过消毒。4. Responsible for the proper cleaning & storage of all dishes & serving equipment.负责正确的清洗及所有餐碟及服务设备的存放。5. Responsible for the supervision of all trash removal to be dispose in garbage rooms.负责所有的废弃物统一回收到垃圾房。6. Responsible for maintaining the cleanliness of floor, wall, ceiling and exhaust hoods for all food preparation areas.负责维护所有食物准备区域的地面, 墙壁, 天花板及排风管道的清洁，7. Responsible for the weekly cleaning & dish room supplies order.负责每周清洁及洗碗房的配件申购。8. MaintainChinaand silver level accordance with guidelines set by Director of Food & Beverage.  Participate in monthly and quarterly China Inventory.维护餐饮总监设定的瓷器和银器的级别. 参与每月及每季度的瓷器盘点。9. Enforce Marriott’s 39 point Sanitation Checklist by having all Kitchens inspected on a monthly basis.督促万豪39点自测每月按时完成。10. Constantly spot-check equipment for sanitation, safety and proper working condition.坚持做好设备清洁消毒检查, 安全和正确的工作状况。11. Attend BEO and other related meeting, as appropriate.固定参加宴会统筹会议及其他相关会议。12. Ensure daily Sanitation inspections are made and follow –up.确保制定日常卫生检查并做好跟踪工作。13. Accurately forecast business demands on a weekly basis to ensure efficient staffing.正确根据每周营业状况安排有效率的人员配备。14. Responsible for all accounting and billing procedures within Stewarding operations.负责在管事部范围内所有有关的财务及帐单。 SPECIFIC DUTIES 工作任務 : 1. To ensure the awareness & enforcement of all Marriott S.O.P.’s & Property L.S.O.P.’s.确保了解和执行万豪的营运服务标准及酒店本地营运服务标准。2. Enforce operational Standards that are reviewed periodically, updated and improved.确保营运标准周期性地被巩固, 更新及执行。3. Responsible to maintain the overall welfare of our Associates by providing them with the training and resources to take care of our guests.通过培训员工和提供资源来维护所有员工的福利使他们关照我们的客人。4. To ensure the efficient scheduling of supervisors and associates.保证员工及主管的班表安排及时有效。5. To be responsible for the accurate supervision of the associate time control and payroll systems by working with Accounting and HRD.和财务及人事部负责控制员工劳动时间和工资系统。6. To develop and implement Supervisor & Associate training plans on a monthly and quarterly basis in conjunction with HRD.联合人事部经理每月一同开发员工和主管的培训计划。7. To implement a departmental daily “15 Minute” training program.完成部门每日15分钟培训项目。8. To be responsible for the execution of Associate reviews, ensuring appraisals in a professional and timely manner.负责员工的巩固和执行, 确保员工按时和专业地完成任务。9. To supervise all aspects of Associate management including hiring and discipline in conjunction with the Executive Chef.协同总厨招聘及培训员工。10. To train subordinate supervisors in effective “coaching and counselling” and the correct process of progressive discipline.培训主管 “谈话及记录” 的方式及正确训诫和纠正。11. To conduct an effective monthly Associate meeting with minutes and P&A forwarded to the GM, F&B and HRD.每月召开月度员工会议并做好会议记录, 转发总经理, 餐饮总监及人事总监。12. To practice “open door” policy to all Associates.对员工执行开门政策。13. Periodically plan outside Associates activity to promote teamwork.定期安排外出员工活动提高团队合作精神。14. To be responsible for maintaining outlet safety at all times.任何时间均负责维护部门安全。15. To be responsible for asset management of all outlet property and facilities.负责管理所有部门和设施的可利用资源。16. Conduct a preventative maintenance inspection on a monthly basis.每月召开安全预防自查。17. Promote positive inter-departmental relations through candid communication and cooperation.通过坦率的沟通和协调发展与部门间的关系。18. Ensure all Associates follow all job safety regulations and all hazards are reported to Loss Prevention and Engineering.保证员工遵循所有工作相关的安全准则并将潜在问题报告保安部及工程部。19. Perform any reasonable request made of management which is not life threatening or against the law.在法律允许范围内和没有人生威胁的情况下管理并提出合理的要求。

• 中/日/宴会/全日/送餐部/大堂吧餐厅主管

• 张家港万豪酒店
• 2019-10-17 13:27:57

工作任务SPECIFIC JOB DUTY  : 工作范围：OPERATIONS1. Open and close shift in accordance with the manager checklist.按照经理的安排表来开始和结束一天的营运。2. Work with servers in assigned stations to ensure complete guest satisfaction.与员工一起为客人服务，从而达到客户满意度。3. Check your station, prior to opening, for cleanliness of tables and chairs, proper set-up of salt and pepper, sugar, ashtrays, flowers, lamp, clean cutlery and glassware.在营运前进行岗位检查，包括桌椅的清洁，盐罐，胡椒罐，糖罐，烟灰缸，花，台灯，餐具，玻璃器皿的摆放是否正确整齐。4. Initiate aggressive guest interaction through seeking and soliciting feedback from guests.与客人进行积极的互动，来寻找和征求反馈。5. Train, maintain and enforce all Marriott service standards using use records, menus, and appropriate reference materials.在部门中，培训、维持和执行所有万豪的服务标准。6. Enforce the Marriott standardized drink recipe and presentation guidelines to ensure consistent quality beverage to our guests in accordance with the Marriott Bar Guide.执行万豪规范的饮料配方，并进行展示，以确保给客人提供的饮料具有一贯的品质。7. Properly execute revenue and check control procedures on shift.在班次上正确执行收入和账单控制程序。8. Handle daily associate relations (i.e. scheduling, time adjustments).处理日常员工的协作关系（例如：时间调整）。9. Maintain a safe & sanitary work environment for all associate & guests.为所有的员工和客人建立一个安全及卫生的工作环境。10. Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, and checks).为餐厅营运提供尽可能的帮助（例如：工作时间表，楼层安排，预定）。11. Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.为例如电话服务、最后一分钟预定、或其他每天可能发生的问题找到解决方案。12.Conduct taste panels and menu classes on a daily basis for restaurant.主持餐厅每天的试菜和菜单培训课程。13. Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied.确保在餐厅营运时，在各自的岗位上，协助服务员或领位员，使客人满意。14. Ensure that only a quality product is served.确保服务的食品和饮料有质量保证。15. Ensure all side work is done on a daily basis.确保完成每天基本工作。16. Maintain proper associate uniform standards.保持员工制服的标准。17. Manage an effective repair and maintenance program through the use of work orders, inspections, etc.管理一个有效的工程维护及保养程序，通过使用工作指令和检查。18. Understand & teach empowerment principles to ensure guest satisfaction.理解和教导授权原则，以确保客人的满意度。19. Exercise station rotation to ensure stations are distributed fairly.运用岗位的轮换制，来确保工作安排的合理性。20. Be aware of all Marriott Guest Incentive programs and the correct accounting procedures pertaining to them.意识到所有万豪客户奖励计划和正确的会议程序与他们有关。21. Above all, to lead by example through a “hands on” approach to motivate our associates to excel.综上所述，领班要以身作责来激励我们的员工取得成功。 人力资源：HUMAN RESOURCES1. Implement an effective training program for new and current associates using use records, menus, and appropriate reference manuals.通过使用记录，菜单以及适当的参考手册对新加入的员工实施有效率的培训课程。2. Encourage problem solving by associates through proper training and empowerment.通过所有可能的培训和授权来激励员工解决问题的热情。3. Establish effective communication with associates to gain their trust and respect.和员工建立有效的沟通，以争取他们的信任和尊重。4. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Marriott’s Guarantee of Fair Treatment Policy.根据万豪公平对待的政策，建立公平和一致的辅导及纪律处罚程序。5. Attend restaurant associate meetings or other meetings which related to work assignment.参加餐厅员工会议或其它与工作任务有关的会议。 管理：ADMINISTRATIVE1. Communicate directly and/or through the use of the logbook to next shift supervisor or manager.直接或通过日志本与下一班次的主管或经理进行沟通。2. Identify and recommend incentive programs, new ideas, and methods of operation.确定并推荐奖励项目，新的主意和方法进行运作。3. Promote positive inter-department relations.积极推动部门与部门之间的关系。4. Perform any reasonable request made of management which is not life threatening or against the law.作出的任何管理上的要求不能危及生命或触犯法律。5. Implement and follow through all bookings of restaurant parties and effectively communicate to all managers.实施和落实所有餐厅预订并与其他所有经理有效沟通。6. Assist in the development and implementation of the marketing plan of assigned outlets.协助制定和执行营销计划的分配渠道。

• 财务总监

• 张家港万豪酒店
• 2019-10-17 13:27:57

1.Accounting & Taxation 1.1 To direct, coordinate and participate in all activities of finance & accounting personnel including but not limited to: -Preparing management reports, financial statements and related accounting reports.-Receiving, storing, issuing, accounting for, and controlling the costs of food, beverage and general supplies.- Requisitioning needed equipment, materials and supply.- Receiving, keeping and disbursing funds.- Preparing, controlling and maintaining all vouchers and checks.- Processing and approving all credit applications.- Auditing all revenue reports of the hotel.- Related data processing responsibilities. 1.2 To ensure that all accounting reports and financial statements comply with the standards set by Corporate Office, in line with the Uniform System of Accounts for Hotel and in accordance with the Management Agreement. 1.3 To ensure the accurate and timely preparation and submission of all accounting reports and financial statements. To prepare, or supervise the preparation of monthly closing journal entries and balance sheet and profit and loss schedules. To scrutinize the monthly report, investigate unusual variations and prepare comments to be attached to the report. 1.4 To compile, together with the General Manager and Heads of Departments, all budgets and forecasts covering all activities of the Hotel; maintain all budget control procedures and prepare cash flow projection; to administer all approved operating plans, including measurement of actual performances, reporting and interpreting operating results to Regional Office and General Manager. 1.5 To provide accounting data for management decisions. 1.6 To ensure the accounting practices comply with the laws and regulations issued by local authorities. 1.7 To analyze and interpret financial statements and accounting reports of the Hotel and individual outlets report to the management. 1.8 To receive, safeguard and account for all cash, checks, bank deposits, accounts receivable, inventories, advances and investment of the Hotel. 1.9 To account for all income and receipts of the Hotel from every source, including income from the sale of merchandise and services, rents, commission, deposits, prepayments and other sums received and unearned, collection of accounts receivable and advances, proceeds from sale of equipment and supplies, interest and exchange. 1.10 To verify and account for all debts and financial liabilities of the Hotel. 1.11 To develop, implement and administer credit and collection policies and procedures that have been established. 1.12 To ensure the maintenance of relevant accounting records and that all expenses committed and expended are properly accounted for. Also, to ensure cost effectiveness and control. 1.13 To ensure the maintenance of all subsidiary records in connection with Inventories, Accounts Receivable, Accounts Payable, Fixed Assets etc. 1.14 To ensure the inventories taking of foods, beverage, operating supplies and operating equipment are conducted as scheduled. 1.15 To review and ensure proper procedures of purchasing functions and control including the approval of all purchases from the point of view of availability of duns, budgets, expenses coding. 1.16 To assist the Regional and Corporate Office in the preparation of their respective budgets and feasibility studies and whenever any financial information is required. 1.17 Administration of Hotel tax obligations, using the assistance of locally appointed auditors and tax experts. 2.Audits and Controls 2.1 To maintain internal control systems and procedures and continuous audits of all accounts, records and transactions. 2.2 To maintain the standard system of internal control over cash and cash items. 2.3 To review all internal and external auditors’ report. Investigate points raised and submit report to the Regional and Corporate Office, outlining problem and corrective action proposed and taken. 2.4 To submit timely all audit reports as required by Regional and Corporate Office. 3.Systems 3.1 To administer the iT Department and to ensure that the Hotel’s automation systems and its software are fully utilized and properly maintained. 4.Administration 4.1 To implement all Corporate Standard Operating Procedures after taking into consideration of local requirements and to assist the General Manager in the compilation of all departments’ written Local Standard Operating Procedures into the Hotel’s own In-house Operations Manual. 4.2 Responsible for obtaining the requisite licenses and permits from the appropriate government authorities. To maintain good relations with pertinent government agencies to facilitate the handling of such hotel functions. 4.3 To ensure that all key control procedures, including guest safe deposit boxes and vault are correctly applied and adhered to. 4.4 To understand thoroughly the terms and conditions of the Management Agreement and to ensure that all terms and conditions are adhered to. 4.5 To administer all Hotel insurance by liaising with Owner, Regional and Corporate Offices and local appointed insurance agents in connection with proper insurance coverage. 4.6 To sign all contracts, other than sales contracts, jointly with the General Manager, ensuring that all terms are in compliance with the local laws, management agreement, corporate policies and sound commercial judgment. 4.7 To seek assistance of locally appointed solicitors on legal matters and to advise the General Manager of applicable legal practices. 5.Staffing and Training 5.1 To manage the staffing of the Accounting Department, liaising closely with Director of Human Resources and with approval of General Manager. Staffing management involves the selection, employment, supervision, transfer, review, promotion and dismissal of individual within the Accounting Department. 5.2 To ensure that all accounting personnel have thorough knowledge of their job descriptions; job rotation within the Accounting Department is developed and to implement appropriate training programs in computing, accounting and finance in conjunction with the Training Manager and to develop department trainers in the Accounting Department. 6.Others 6.1 To respond to the changes in departmental functions as dictated by the industry, the company or the hotel. 6.2 To provide courteous and professional service and to maintain good working relationship with all hotel associates. 6.3 To have a complete understanding of the hotel associate handbook and to adhere to the regulations contained therein. 6.4 To have a complete understanding of the hotel policies relating to fire, safety and hygiene. 6.5 To carry out any other duties and responsibilities as assigned. 

• 应收账款主管

• 张家港万豪酒店
• 2019-10-17 13:27:57

SPECIFIC DUTIES 工作任务： 1.A/R Charges Processing应收账程序- Work closely with Guest Service Officer at Front Desk to ensure that guest folios are properly maintained and outstanding balances are under control.和前台客户服务办公室密切合作以便能控制客人的坏账。- Ensure all folios are settled or transferred (with proper supporting document or authorization) upon guest checkout.确保客人在结账离店之前，所有的账单都能提供足够的授权文件。- Daily review of all in house charges, rebates and credits transferred to city ledger.每天回顾一下住店客人的账单，把减免和支付的账单转成挂账。- Follow up with late charges and pending accounts.追踪逃账。- Review daily high balance report and take appropriate action whenever necessary.回顾每天高余额报表，有必要时采取适当行动。- Follow up with Returned Checks.追踪还款。- Process all advance deposit refund and credit card refund.处理所有预付定金和信用卡退款。- Inform A/R Supervisor or Assistant Controller of problem accounts.通知应收主管或者财务总监助理关于问题账。- Monitor credit limit of Accounts Receivable.监控应收账的信贷金额。- Prepare monthly aging report and analyses.准备每月的账龄分析报表。 2.Billing and Collections账单收集- Ensure all billings and monthly statements are sent timely and accurately.确保所有账单都能及时准确发出。- Make calls on all current and delinquent accounts and maintain call log.电话联系所有当时和之前的未达账账单。- Call on customers’ offices to collect checks and payments.联系客人有关帐目支付问题。- Update collection result on a daily basis.及时更新应收结果。- Reply to all the customers’ enquiries relating to payment terms and request for special billing.回复每一个客人关于在支付时的问题，以及一些特殊账单。- Respond to all telephone and written enquiries within three working days.关于客人在账单上的疑问要在三个工作日内给与回电或回信。 3.Policies and Procedures政策和程序- Ensure credit policies and procedures are adhered to within departments concerned.确保部门坚持按照信贷的政策和程序。- Follow all ISOPs and LSOPs pertaining to Accounts Receivable and Credit Policies.遵循所有和信贷有关的ISOP和LSOP中的政策。 4.Records and Files档案和文件- Maintain all files and records updated and intact.确保所有文档更新和完整无缺。 5.Others  其他- To respond to the changes in departmental functions as dictated by the industry, the company or the hotel.按照业主、公司或酒店发出的指令对部门职能的改变进行相应的调整。- To provide courteous and professional service and to maintain good working relationships with all hotel associates.与酒店所有员工维持良好的工作关系并提供礼貌且专业的服务。- To have a complete understanding of the hotel associate handbook and to adhere to the regulations contained therein.对酒店员工手册有全面的理解，并遵守其中所包含的所有章程。- To have a complete understanding of the hotel policies relating to fire, safety and hygiene.对酒店的火灾、安全和卫生方面的相关政策有全面的理解。- To carry out any other duties and responsibilities as assigned.服从任何其他职责范围内的调派。

• 前台主管

• 张家港万豪酒店
• 2019-10-17 13:27:57

1.Ensure all Standard Operating Procedure and Local Operating Procedures are adhered to and carried out.确保所有规范运行程序和地区规范运行程序严格地被遵循和执行。2.Monitor work stationeries to ensure there are sufficient supplies and requisite through Managers whenever required.持续监督和检查工作所需要文具等相关用品，保证其充足的贮备与供给，以备之需。3.Meeting and escorting of VIP guests to their room/s and any other guest as and when required.迎接VIP客人（及其他相应的客人当有需要时）并陪同引领到他们的房间。4.Preparing of 15 minutes training for all Front Office associates.准备前厅员工的15分钟培训。5.Monitor room assignments to ensure all guests’ requests are met or provide guest with an alternative if unable to meet request.监督所有房间的分配，确保所有的客人的需求得以满足。在无法满足客人需求时，提供客人可能性的选择。6.Knowing all duties and responsibilities of the Front Office in order to assist associates more efficiently whenever required. (Including the Business Centre)清楚地了解前厅部所有的职责与义务，当员工们需要时更加有效地提供帮助与支持。（包括商务中心）7.Check and ensure that all tasks stated on the associate’s daily operations checklists, are completed before the end of each shift.  监督员工的工作，保证日常工作检查表上规定的任务在班次结束前全部完成。8.Handling of guests’ request and complains and taking ownership of guests’ feedback.  Correspond with guest if necessary.处理客人的需求及投诉，负责集取客人的反馈信息，必要时与客人保持联系。9.Ensure key packets for guest are properly packed according to the hotel’s standard and room/s assigned according to guests’ request.      依照酒店的规范标准为客人准备好客房钥匙及相关物件, 按照客人需求分配房间。10.Ensure all areas at Front Desk and Back Office are cleaned at all times. (Includes lobby level.)时刻确保所有在前厅管辖范围内的环境的干净与整洁。（包括酒店大堂）11.Ensure hotel’s properties, department’s equipment are handled with care by all associates and used according to proper procedures at all times.时刻确保所有员工按照正确的程序小心谨慎地使用酒店的设施与部门的设备。12.Maintaining the security of guests’ profiles and gifts.维护客人的资料信息及礼物（品）。13.Handling of overbooked situations with Manager on Duty.协同当班经理处理解决超员预订的状况。14.Knowing all emergency procedure at all times.任何时候都清楚地了解所有紧急情况的处理步骤。15.Be wary of general liability issues and if unclear to check with Guest Service Manager.对常规的职责议题保持小心谨慎的态度，当有不清楚时及时与宾客服务经理核查。16.Maintain effective service in line with the Hotel’s Corporate Image.为客人提供有效的服务并保持其与酒店团队形象的一致性。a)Company’s Grooming Standard酒店仪表标准b)Standard Operation Procedures标准工作程序c)Departmental Policies部门方针政策d)Corporate Policies酒店方针政策17.Any other duties as may be assigned from time to time.承担其他实时被委派的职责。18.To check to see if the cash float, official receipt, guest folio, forms, stationary and anything concerned is adequate in the concerned section.检查所辖各单位的备用金，发票，客人账单，工作表格，文具等相关物品是否充足。19.To oversee the situation of the PSB registration.监控公安局PSB系统工作的正确录入。20.To oversee the use of the safe deposit box at front desk.监控前台保险箱的使用情况。21.To be completely aware of the Fire and Emergency procedures and the responsibilities of concerned sections in an emergency.了解酒店的消防和紧急事件的程序，并在紧急事件当中对前台的责任。22.To oversee the preparation of all the necessary materials for pre-registered guests and groups before their arrival.要备团队抵达前事先做入住时所需要的物品的工作。 

• 销售助理

• 张家港万豪酒店
• 2019-10-17 13:27:57

1. Administrative Support.行政工作支持。a.Responsible for the daily administrative work of the department.负责部门日常行政工作。b.Handling incoming calls and assist in handling guest enquiries.来电接待及协助处理客户咨询。c.Assist in compiling periodical reports.协助完成定期报告。2.Sales Support.销售支持。a.Assist in data input in S&C.协助将数据输入电脑系统。b.Handle sales enquiries to relay the requests to respective sales associates.处理销售咨询并将客户的要求传达给相应的销售经理。c.Prepare sales contracts and correspondence for customers.准备销售合同并递交给客户。3.Assist in handling the office filing system and be sure that all correspondence are properly filed.协助整理办公室档案并且保证所有信息被合理保存。

• 高级销售经理

• 张家港万豪酒店
• 2019-10-17 13:27:57

 1.Manages larger, focus accounts or special segments.管理重要客户或者重点区域。2.Identifies new or existing markets/accounts that meet property sales strategy.开发适合酒店战略需要的新客户或市场。3.Understands or is familiar with the fundamentals of assigned accounts.了解熟悉客户的背景。4.Develops a sales plan to generate business from identified markets/accounts.制定销售计划 ，从所负责客户及市场中获得生意。5.Determines the account’s needs, Marriott’s objectives, and marketing activities of each assigned market/account.确认客户的需求、万豪的目标，以及细分市场/客户的战略。6.Continuously communicates the benefits of the hotel to the customer.将酒店所提供所拥有的价值传达给客户。7.Drives/manages account transient, group and catering production through improved customer loyalty by excellent account management.通过有效的客户管理，提高客户忠诚度及散客、团队及会议的产量。8.Negotiates transient rates for assigned accounts.与客户商讨公司散客价。9.Prospects new business through phone solicitation, outside sales calls, customer visits to the hotel, trade shows, sales blitzes, direct mail, newspaper/journal research and other customer interaction or research.通过电话咨询、销售拜访、接待客户来访、旅游展会、新闻媒体、市场调查等多种手段拓展新客户。10.Develops marketing intelligence: new product ideas, competition activities, new customer trends and performance.获取市场情报：如新的项目、竞争对手的活动、市场动向及表现。11.Spends majority of time in face-to-face customer interaction outside of the hotel.分配大部分的工作时间拜访客户。12.Sells the benefits of the Sales Centre/property sales and event management.向客户推销宴会销售及服务所带来的价值。13.Strives to meet measurable targets and goals, as assigned for individual and team.努力达成个人及团队的目标（可测量）。14.Implements training programs to improve sales efficiency and staff development.参加培训课程，提高销售业绩及技能。15.Directs the activities of the proactive team.管理销售团队日常工作。16. Tracks and measures the performance of Sales Executive on a monthly or period basis.定期或月度考察销售主任工作表现。17. Understands the overall market - competitors’strengths and weaknesses,economic trends,supply and demand etc.and knows how to sell against them.了解整个市场的情况汇报-竞争对手的优势及缺点，经济趋势，供需关系以及如何去应对以上情况。

• 客户经理

• 张家港万豪酒店
• 2019-10-17 13:27:57

 1.Manages larger, focus accounts or special segments.管理重要客户或者重点区域。2.Identifies new or existing markets/accounts that meet property sales strategy.开发适合酒店战略需要的新客户或市场。3.Understands or be familiar with the fundamentals of assigned accounts.了解熟悉客户的背景。4.Determines the account’s needs, Marriott’s objectives, and marketing activities of each assigned market/account.确认客户的需求、万豪的目标，以及细分市场/客户的战略。5.Continuously communicates the benefits of the hotel to the customer.将酒店所提供所拥有的价值传达给客户。6.Drives/manages account transient, group and catering production through improved customer loyalty by excellent account management.通过有效的客户管理，提高客户忠诚度及散客、团队及会议的产量。7.Negotiates transient rates for assigned accounts.与客户商讨公司散客价。8.Prospects new business through phone solicitation, outside sales calls, customer visits to the hotel, trade shows, sales blitzes, direct mail, newspaper/journal research and other customer interaction or research.通过电话咨询、销售拜访、接待客户来访、旅游展会、新闻媒体、市场调查等多种手段拓展新客户。9.Develops marketing intelligence: new product ideas, competition activities, new customer trends and performance.获取市场情报：如新的项目、竞争对手的活动、市场动向及表现。10.Spends majority of time in face-to-face customer interaction outside of the hotel.分配大部分的工作时间拜访客户。11.Sells the benefits of the Sales Centre/property sales and event management.向客户推销宴会销售及服务所带来的价值。12.Strives to meet measurable targets and goals, as assigned for individual and team.努力达成个人及团队的目标（可测量）。13.Implements training programs to improve sales efficiency and staff development.参加培训课程，提高销售业绩及技能。14.Site inspection.带领客户参观酒店。

• 礼宾大使（苏州）

• 港泓信息技术（上海）有限公司
• 2019-10-17 13:24:26

岗位职责一．展厅环境与氛围管理1. 针对客户体验方面，对展厅内外环境（软硬件）的规划、布置给予建议，并推动落实；2. 每日巡视、监督相关岗位，维持展厅内外设施、环境的5S始终符合某豪华汽车品牌要求；3. 随时关注客户对店内设施体验的反馈，及时反馈、给予改善建议并推动改善落实；二．人员规范与流程管理1. 定期对店内客户服务相关岗位提供礼仪、高效沟通等培训，持续提升全员服务意识与技能；2. 每日监督、检查店内工作人员的着装、礼仪等事宜；3. 每日巡视、监督店内销售及售后业务流程的执行情况，保证客户能够得到优质的服务体验；4. 深入解读某豪华汽车品牌流程与规范，结合本店及当地特设，设计个性化服务项目或环节，优化提升服务质量；三．客户满意度管理1. 负责客户满意度、客户服务体系的建立和实施；2. 参与、监督进店客户的接待，让客户第一时间感受到某豪华汽车品牌的优质尊享服务，提升品牌形象，建立良好的第一印象；3. 负责投诉客户的接待与安抚，协助、推动相关岗位顺利解决客户问题；4. 协助客户关系部规划、完善客户活动与服务标准，提升基盘及VIP客户的服务质量；四．定期反馈与持续改善1. 收集、汇总客户反馈，总结分析问题根源，给予改善提升方案并出具报告，定期向总经理及相关管理岗位反馈；2. 关注、收集其他品牌或行业的优秀案例，吸取学习成功经验，持续改善本店客户服务品质；岗位要求1. 专科及以上学历，3-5年服务行业经验（高端物业接待、星级酒店大堂经理或高端零售品牌接待），条件优秀者学历可适当放宽；2. 年龄30周岁左右，条件优秀者可不受年龄限制；3. 仪表端庄，气质上佳，亲和力强；4. 具备优越的客户服务意识，精炼有效的沟通技巧；5. 关注细节，反应敏捷，精通礼仪，具有较好的管理和协调能力；6. 富有责任心，有较强的执行力，敢于承担责任；7. 有积极的上进心和良好的学习能力、抗压能力；8. 具备培训技能及辅导团队的能力。9. 请提供近期职业照及生活照。工作地点1. 本岗位面向全国招聘，工作地点可就近安排。

• 铁板烧师傅

• 苏州鼎记嘉年华餐饮管理有限公司
• 2019-10-17 13:19:04

岗位职责1.为来店客户提供顶级铁板烧烹饪服务；2.有一定的铁板烧表演技能可优先考虑；3.根据用餐人次做好餐前食品原料和器皿的准备工作，遵守操作过程，控制原料成品，保证菜品质量。4.负责各类肉禽原料的腌制和初加工的工作并妥善保管；5.保持砧板、刀具等用具的消毒和冰柜及明档区域的清洁卫生。岗位要求1.执行力强，有责任心，2-3年以上铁板料理工作经验；2.酒店熟悉日式饮食的工作规范和要求，掌握配菜的各种操作技术的质量要求；3.了解食品卫生法，能按工作规范和质量标准要求独立进行工作，并有相应的技术等级。工作地址苏州市吴江区苏州湾美食新天地A3栋-籣料理