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薪资: 3万-5万 经验:5年以上 企业类型:经济型酒店/3星级
地区:上海

工作职责:1. 企业大学管理制度体系的搭建;2. 课程体系搭建与培训课件设计:根据公司现有运营标准和材料,协同城区进行岗位课程的设计及课件制作;3. 搭建人才成长课程体系(学习地图);对课程体系项目进行设计,推动落实,效果评估。收集同行业信息,持续更新培训课件与课程体系;4. 各培训项目(店长培训班、总部新员工)相应的授课计划制订,按照公司的标准,以提升员工态度、知识、技能为目标,制定相应的培训计划;以身作则,带头示范,培养员工发现问题、分析问题和解决问题的能力;5. 培训效果与质量跟踪:持续追踪培训课程的效果,对于学员学习结果职行情况进行检查,并优化教学指导;6. 跨部门沟通协调事宜。任职资格:1、28-40岁,本科及以上学历;2、10年以上酒店管理岗位经验,具备管理经验,有连锁酒店或高星级酒店经验者优先。3、具有良好的职业道德,较强的沟通协调和应变能力,较强管理和团队建设能力;4、原则性强,执行力较好;有良好的抗压能力,能出色完成公司下达的各项指标;5、出色的沟通、演讲、主持和人际关系能力;6、认同格林企业文化核心价值观,有很强的服务意识、学习能力和工作责任心。[员工福利]:员工餐补、保险、公积金、周年礼物、周年体检、酒店住宿折扣、部门活动

薪资: 2万-3万 经验:5年以上 企业类型:物业管理
地区:浙江-杭州 食宿:不提供食宿

岗位职责:1、 负责培训前期调研,制定符合业务部门需求的课程内容和培训形式;2、 培养内训师队伍,发展优质的外部培训机构资源。任职要求:1、大学本科及以上学历,专业不限;2、3年以上培训工作经验,具备成熟课程产品输出经验;3、良好的语言表达能力,较强的沟通协调能力;4、性格外向,能够承受一定的工作压力。

薪资: 1.5万-2.5万 经验:不限 企业类型:经济型酒店/3星级
地区:上海-长宁区 食宿:面议

 工作职责:1、负责集团管理学院的规划、建设、组织和管理;2、编制集团管理学院的计划、制定培训政策和流程;3、整合公司内、外部资源组织实施培训;4、建立集团管理学院培训档案和内部讲师队伍;5、培养优秀的酒店管理人员,对培训效果进行跟踪和评估;6、上级交办的其他工作。 任职资格:1、本科及以上学历,对酒店各个岗位的工作都有完整的经验者优先;2、熟悉培训管理工作,掌握培训专业知识;3、出色的沟通、演讲和人际关系能力;4、熟练运用电脑和办公软件;5、学习能力强、执行力强;6、公平、公正、正直、诚信;7、认同企业核心价值观

薪资: 1.5万-2万 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-丽江 食宿:提供食宿

Duties and Responsibilities工作职责FINANCIAL RETURNS财务回报·         Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Plan for the General Manager and Executive Committee for review·         分析酒店整体的和各部门的培训需求,针对需求制定策略,用培训计划书的形式呈交给总经理和行政委员会审阅。·         Familiarize yourself with the IHG HR and Training Standards, localizing where necessary·         使自己了解洲际酒店集团人力资源和培训的规范,必要之处进行本地化处理。·         Ensure effective training programs are in place for the following:·         确保在以下方面有效的执行培训计划:o    New Employee Orientationo    新员工入职o    Train the Trainero    培训培训师o    Customer Service Trainingo    宾客服务培训o    Technical job specific training (through certification of departmental standards and procedures)o    技术性职位的专门培训(部门规范程序证书)o    Supervisory Skills Trainingo    监督管理技能培训o    Management Developmento    管理层发展o    Fire, Life and Safety Trainingo    消防和生命安全培训o    Selling Skills  o    销售技巧o    Employee retrainingo    员工再培训·         Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved·         监督每个部门培训业务计划的进展,确保实现培训目标。·         Maintains all hotel training records·         保存酒店全部的培训记录。·         Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development·         建立培训图书馆,配备书籍,录像,记录和视听资料来协助培训师的培训计划以及员工的个人发展。·         Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective·         与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划,确保培训课程方案的制定,以及培训的有效性。·         Attend departmental training session and critique performance·         参加部门的培训课程,评估表现。·         Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, Heartbeat, achievement of budget, etc·         利用洲际酒店集团的基本测量标准监测培训计划的成果,并进行相应的修改。如员工融入调查及意向调查,宾客心语报告,预算完成情况等。·         Assist Department Trainers in preparing and conducting departmental training and assess accordingly·         协助部门培训师准备和进行部门培训并进行评估。PEOPLE员工团队·         Prepare and monitor training programs for:·         制定和监督为以下人员提供的培训项目:o    Management Traineeso    管理培训生o    Hotel Employeeo    酒店正式员工o    Hotel School Trainees, etco    酒店学校实习生等·         Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training·         与能够协助提供高级或专业培训的专业人士取得联系。·         Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs·         确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。·         Produce monthly training reports for your Manager and the General Manager including:·         为上级经理和总经理编制以下月度培训报告:o    Internal Training Programs conducted:o    完成的内部培训项目:n   Topicn   培训主题n   Who attendedn   参加人n   Number of people attendedn   参加人数n   Duration of trainingn   培训时间n   Who trainedn   培训师n   Cost of delivery (including labor costs)n   培训成本(包括人工成本)n   Anticipated return on investment and/or training goaln   预计的收益和培训目标o    External training programs attended:o    参加的外部培训项目:n   Who attendedn   参加人n   Number of people attendedn   参加人数n   Duration of trainingn   培训时间n   Who trainedn   培训师n   Cost of delivery (including labor costs)n   培训成本(包括人工成本)n   Anticipated return on investment and/or training goaln   预计的收获和培训目标GUEST EXPERIENCE宾客体验·         Liaise with other IHG Training Managers to share experiences and resources·         与洲际酒店集团的培训经理们保持联系,交流经验,交换资源。·         Liaise with educational institutions conducting hospitality and training courses·         同从事旅游服务和培训课程的教育机构保持联系。·         Maintain current information and records of suppliers of training resources and materials·         更新培训资源和资料供应商的信息和记录。 RESPONSIBLE BUSINESS企业责任·         Delivers briefings of all internal programmes to executive management and department heads·         为行政管理层和部门领导提供所有内部培训计划的介绍。·         Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager·         按照地区人力资源总监和总经理的指示为本地区的工作效力。·         Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines·         为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。·         Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance·         向员工提供工作指导、咨询,必要时对其进行批评处分,并提供建设性反馈意见以便提高工作绩效·         Regularly communicates with staff and maintains good relations·         定期与员工交流思想,保持良好的员工关系。·         Works with Superior  in the preparation and management of the Department’s budget·         和上级领导一起编制和管理部门预算 QUALIFICATIONS AND REQUIREMENTS任职要求Required Skills –技能要求·         Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.·         拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。·         Corporate certification in training programs may be required such as GTC Registered Assessor, and Certified Assessment Center Assessor designations, etc.·         可能要求具有公司的培训证书,如GTC注册评审员,认可的评估中心评审专员·         Proficient in the use of Microsoft Office·         精通微软办公软件·         Problem solving, analytical, reasoning, motivating, organizational and training abilities.·         具有解决问题,推理,号召,组织和培训能力 ·         Good writing skills·         良好的写作技能 Qualifications –学历·         Bachelor’s degree or Diploma in Human Resources or Training. ·         具有人力资源或培训的毕业证书 Experience –经验·         3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.·         3年相关工作经验或相似的管理经验,或与此相当的教育与工作经验结合的背景

薪资: 1.5万-2万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:上海 食宿:提供食宿

薪资: 1.5万-2万 经验:3年以上 企业类型:国际高端酒店/5星级
地区:北京

Key accountabilities- Arrange, co-ordinate and conduct training activities for all staff of different departments.- Implement trainee schemes, recruit, select and coordinate program for all categories of hotel trainees.- Develop and update training materials and training manuals periodically.- Design development plan for staff with career growth potential.- Promote the corporate culture and initiatives, include the Peninsula Service Principles.General requirements- Minimum 3 years relevant Learning and Development practical experience in same capacity, from multinational companies or hospitality operations.- Proficiency in written and oral English.- Strong communication with staff, managers and inter-personal skills.We would be delighted to receive your CV and will liaise directly with suitable applicants.

薪资: 1.1万-1.8万 经验:5年以上 企业类型:国内高端酒店/5星级
地区:广东-广州 食宿:提供食宿

【任职条件】1、 大学本科及以上学历,专业不限;2、 良好的英语听、说、写语言能力;3、 5年以上国际酒店品牌集团或五星级酒店(300人以上规模)培训或人力资源管理经验;4、 具备自主研发课程和授课的能力;5、 良好的组织沟通协调能力;6、 有良好文字组织能力和语言表达能力;7、 优秀的自我驱动能力、指挥能力,激励优秀的团队实施管理目标的能力;8、 有效开展团队绩效沟通和辅导的能力。

薪资: 1.5万-1.8万 经验:5年以上 企业类型:国内高端酒店/5星级
地区:上海-闵行区

岗位职责1、制定并完善酒店各项培训管理制度。2、协助上级进行全酒店各部门日常培训需求分析。3、负责新员工的入职培训工作。外请人员来店培训的服务工作。4、负责全酒店员工的公共外语、行业素质意识及酒店规章制度培训。5、收取各部门季度、月度培训计划、初审工作。6、协助上级培训各部门业务培训负责人培训技巧和知识。7、编辑最新酒店业管理和信息资料,向各部门和全体员工推荐公布。岗位要求1、本科以上学历,有本市星级酒店相同岗位工作经验2年以上。2、具有良好的沟通能力和协调能力。3、具有较强的文字综合能力和口头表达能力。3、能按照酒店经营发展对人才的需要,制订酒店总体培训规划和实施计划。4、具备教育学、心理学以及酒店管理理论知识。5、熟悉员工的规律、特点和岗位培训工作程序。该岗位为上海虹桥西郊庄园丽笙酒店招聘!

薪资: 1.2万-1.8万 经验:10年以上 企业类型:国内高端酒店/5星级
地区:上海-闵行区

任职资格: 岗位要求1. 专科学历及以上,酒店管理、师范类、教育类、人事类专业优先考虑;2. 接受过专业机构的培训,持《培训师》资格证书者优先考虑;3. 5年以上大型酒店工作经验,需有实际授课经历两年以上;4. 思维敏捷,有较强的亲和力、逻辑能力、应变能力和现场把控能力;5. 拥有成熟的培训课件撰写、优化和授课能力;6、沪语精通,英语读写、口语能力强;7、综合能力强者。

薪资: 1万-1.5万 经验:不限 企业类型:国际高端酒店/5星级
地区:北京-昌平区 食宿:提供食宿

General Mission工作概述Responsible for planning, coordinating and conducting training needs and training programs in order to enhance the quality of services of employees as well as to improve the performance efficiency of staff.负责计划、协调、制定实施培训需求和培训项目来提高员工的服务质量同时改善员工的工作效率。            Responsibilities And Means职责和方法Analyzes training needs in the hotel and prioritizes such needs for Executive Committee review.为行政委员会回顾分析酒店的培训需求,并按优先次序排列。Review training policies, procedures and practices and recommends improvement to management.回顾培训的政策、制度、通过实践来给管理带来一些改善。Assists Department Heads in the selection and training of department trainers.协助部门挑选培训部培训员。 Administrative Responsibilities行政职责Develops annual hotel training plans and prepares quarterly reports to management开展酒店年度培训计划和准备每季度进行管理工作的汇报。Develops and maintains hotel’s training library.建立和维护酒店的培训图书室。Develops hotel training budget.制定酒店培训预算。Develops training manuals and courses.制定培训指南和培训课程。Maintains employee, supervisory and management record of training.         保管员工、主管层和管理层的培训记录。 

薪资: 1万-1.5万 经验:3年以上 企业类型:国际高端酒店/5星级
地区:上海-闵行区 食宿:提供食宿

Participates in the development of Human Resources strategies which are aligned with the overall objectives of the Hotel 参与制定符合酒店总体目标的人力资源开发战略Develops and implements strategies for Department 发展和实施部门战略Monitors status regularly and adjusts strategies as appropriate定期回顾并根据情况适当调整战略Develops and implements training plans which are aligned with the Hotel’s business strategies 发展并实施与酒店营运战略目标相适应的培训计划 Creates a work environment aligned with Brand’s culture by conducting management skills training on a regular basis 通过定期开展管理技巧的培训创建符合品牌文化的工作环境Conducts management skills training and follows-up with participants to assess utilisation of new skills 开展管理技巧培训并跟进学员使用新的技能Ensures that employees attend all legally required training as scheduled; maintains and reviews tracking system regularly 确保员工根据计划参加必要的培训,定期维护和回顾培训跟进系统 Keeps Yes I Can! service and 100% Guest satisfaction alive within the Hotel by conducting training and follow-ups on an ongoing basis 通过培训和持续的跟进活动确保“是的,我能”服务项目和100%的宾客满意度Analyses customer service results monthly and identifies trends 进行月度宾客服务结果分析并明确培训需求Conducts customer service training 进行宾客服务培训Partners with Department Managers to develop strategies for keeping Yes I Can! alive within their Department 协助部门经理制定策略使“我能”项目能在各部门进行Provides all new employees with a comprehensive induction program as part of the First 90 Days with Brand program to enable them to be orientated and efficiently productive from commencement 结合品牌文化在新员工入职的90天里为他们安排一个全面的入职项目,使他们从入职的第一天起就能进行有效的工作  Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.  Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork 通过真挚热情的待客及超越客人期望的表现使客人能感受到“我能”项目的带来的体验以打造100%的客人满意度。向员工提供培训及他们所需的资源以提高员工的融入度和团队协作。Gives personal attention, takes personal responsibility and uses teamwork when providing guest service 在进行对客服务时给予关注、承担责任并采取团队协作的方式Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems 在解决问题时聆听、道歉找到解决的方法并跟进Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis 持续不断的开展真挚热情的“我能”项目和团队协作Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction 有责任关注在客人不满意的情况下正确利用100%客人满意度工具Performs other duties required to provide the service brand behavior and genuine hospitality 履行其他职责以展现品牌特色和真挚的热情 Adheres to hotel policies and procedures 遵守酒店的政策与程序:Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance与直接领导保持沟通并确保所有问题能及时反馈Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position即时有效的履行工作职责并与酒店的政策程序相一致以达到职位的整体目标Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment与其他酒店的同仁建立良好的工作关系,培养并促进和谐的工作环境At all times projects a favourable image of the Hotel to the public在任何时候将酒店好的形象展示给大众    REQUIREMENTS 要求 Minimum of two years progressive human resources and training experience至少两年人力资源或培训工作经验Bachelors degree preferred, certificate in related field required 大学本科,或其他相关领域认证Collaborate effectively with other hotel employees and managers to ensure teamwork与其他酒店员工或经理高效合作以确保团队协作Able to effectively conduct learning and development activities 能有效开展培训与发展活动

薪资: 1万-1.5万 经验:2年以上 企业类型:国际高端酒店/5星级
地区:北京

1.始终如一地提供专业、友好和周到的服务2.制定全公司的培训计划,并确保遵循标准3.为部门培训员或部门领导提供持续辅导和指导,以确保培训质量的一致性 4.确保所有培训材料是最新的5.协调所有培训讨论会6.作为内部绩效顾问展开相关工作,根据需要参与促进部门会议、核心小组和团队建设活动7.与为酒店的学习策略提供支持的外部组织合作8.确保所有团队成员按照要求的时间表完成培训、备案和测验9.创建和开发培训材料和计划,以满足酒店的需求10.遵循餐厅政策、流程和服务标准11.遵循所有安全政策 12.上级主管安排的其它任务

薪资: 1万-1.5万 经验:1年以上 企业类型:国内高端酒店/5星级
地区:广东-阳江

岗位职责1.制定并完善酒店各项培训管理制度。2.进行全酒店各部门日常培训需求分析。3.负责新员工的入职培训工作及公共课程的培训与落实。4.负责全酒店员工的公共外语、行业素质意识及酒店规章制度培训。5.收取各部门季度、月度培训计划、初审工作,根据各部门的落实情况。6.培训各部门业务培训负责人培训技巧和知识。7.负责员工活动的策划与落实,员工宣传栏,微信公众号推文。岗位要求1.大专以上学历,有相同岗位工作经验1年以上。2.具有良好的沟通能力和协调能力。3.具有较强的文字综合能力和口头表达能力。3.能按照酒店经营发展对人才的需要,制订酒店总体培训规划和实施计划。4.具备教育学、心理学以及酒店管理理论知识。5.熟悉员工的规律、特点和岗位培训工作程序。

薪资: 1万-1.3万 经验:不限 企业类型:国际高端酒店/5星级
地区:北京

Major Responsibilities 主要职责: The Training Manager is solely responsible for identifying the needs of the Hotel and ensuring that the colleagues of the Hotel acquire the necessary skills to perform according to the demand of the Hotel. The main responsibilities comprise identifying training needs, developing training programs, delivering of programs, and evaluating the program conducted. 培训部经理全权负责确认酒店培训需求,并确保饭店员工获得符合酒店要求的所需技能的培训。主要职责包括:确认培训需求改进培训项目,发布培训项目并对所开展的项目进行评估。Training Needs Analysis.  培训需求分析。Annual Training Plan.  年度培训计划。Design training program.  设计培训项目。Delivery of internal training program.  发布内部培训项目。Administration of external training program.  管理外部培训项目。Job Specification职位要求: At least 3 years of work experience at this position in luxury hotel.具备五星级酒店同等职位三年以上工作经验。Good communication skills and service oriented.具有良好的沟通能力和服务意识。Fluent in English. 英语流利。

薪资: 1万-1.5万 经验:5年以上 企业类型:精品酒店
地区:广东-佛山 食宿:提供食宿

岗位职责1.制定并完善酒管公司各项培训管理制度。2.负责建立酒店管理公司培训体系及编制年度培训计划。3.根据阶段性培训需求分析,负责开拓外训资源并具备高度的预算把控力。4.进行下属各酒店各部门日常培训需求分析。5.负责新员工的入职培训工作,外请人员来店培训的服务工作。6.负责各酒店员工的公共外语、行业素质意识及酒店规章制度培训。7.收取下属各店各部门季度、月度培训计划及初审工作。8.维护并运营HR公众号,对企业文化的宣广及落地有独立见解。9.及时编辑最新酒店业管理和信息资料,向下属各店全体员工推荐公布。10.有丰富的员工活动的组织策划和统筹落地经验。岗位要求1.大专以上学历,有相同岗位工作经验3年以上。2.具有良好的沟通能力和协调能力。3.文笔优秀,具有较强的文字综合能力和口头表达能力,。4.能按照酒管公司及下属各店经营发展对人才的需要,制订公司总体培训规划和实施计划。5.具备教育学、心理学以及酒店管理理论知识,熟悉酒店各部门运营流程及操作标准。6.个人有较强的学习能力和事业心,良好的抗压能力以及能动性。7.熟悉员工的规律、特点和岗位培训工作程序。8.有高星级酒店筹备经验。9、具备整合资源和高度的执行落地能力。能立即到岗者为佳,有意向或者符合条件者可直接电话咨询,能力优秀者薪酬可浮动。

薪资: 1万-1.5万 经验:5年以上 企业类型:其他
地区:上海

 工作职责 Job Responsibilities:Training:培训:Maintain strictest confidentiality at all times on all matters.在任何时候对所有人事事务遵守保密制度。Responsible for facilitation independently about Orientation Program, Training Program for employees.负责员工入职培训计划、培训计划的辅导工作。Responsible for monthly training information consolidation.负责每月的培训信息整合。Responsible for monthly training report and analysis.负责月度培训报告和分析。Monitor Daily Inspection, Training Inspection and Bund Talk.监督日常检查、培训检查和Bund Talk。Monitor new management training arrangement.监督新的管理培训安排。Support for training needs collecting, annual training plan draftingcommunicating and implementation.收集培训需求,起草年度培训计划、沟通和实施。Support for internal trainer management.支持内部培训人员管理。 Employees Relationship:员工关系:Responsible for monthly staff activities & Communication.负责每月员工活动和沟通。Responsible for Recognize system: Star in Three, Care for Three Award.负责企业表彰制度:三号之星、三号之星关爱奖。Responsible for internal event: Annual Party, ITG, Outing, EES.负责内部活动:年会、ITG、郊游、EES。Support Activity budget management.支持活动预算管理。 Employees Development:员工发展:Support succession plan Program.支持继任计划。 Others:其他:In charge of Outside Training, Overseas Training and Training Bonding.负责外部培训、海外培训和培训对接。Monitor Three on the Bund Library.监管外滩三号图书馆。Monitor training gift monthly Inventory.每月监管培训礼品库存。Prepare and maintain files, reports, letters, memorandums and other relevant business documentation.准备和维护文件,报告,信件,备忘录和其他相关的商业文件。Responsible for the maintenance of staff bulletin board.负责员工公告栏的维护。 Qualifications:资质:Education Level:Bachelor Degree本科学历Experience : Minimum 5 year work related experience in Training工作经验:至少5年培训相关工作经验Familiar with training administration support and facilitation skill熟悉培训管理支持和促进技能Good at in MS: Excel and PowerPoint Influencing Skills擅长使用办公软件:Excel和PowerPoint等相关技能Careful, Considerate & Compliant细心、考虑周全、服从管理Verbal & Written Communication Skills (English & Chinese)良好的中英文口头及书面表达能力

薪资: 8千-1.2万 经验:3年以上 企业类型:国内高端酒店/5星级
地区:浙江-杭州

职责描述: 1、制定与实施培训计划;策划专项培训内容与形式,链接外界培训资源 2、参与培训管理及课程研发等相关工作; 3、做好专项培训的辅助工作, 4、专业并生动地进行课程讲授,做好现场把控,根据课程反馈,不断完善培训课程; 5、组织或协助评估培训效果; 6、设计培训形式和方法; 7、收集培训需求并及时向相关部门反馈; 任职要求: 1、专科以上毕业,在实体业或酒店业工作3年以上, 2、表达能力好,思维辨析能力强, 3、性格开朗、普通话标准, 4、有一定的人员培养和人才规划意识, 5、有独立的PPT制作或课程研发能力。

薪资: 9千-1.2万 经验:3年以上 企业类型:国际高端酒店/5星级
地区:北京-延庆区 食宿:提供食宿

岗位职责1.制定并完善酒店各项培训管理制度。2.协助上级进行全酒店各部门日常培训需求分析。3.负责新员工的入职培训工作。外请人员来店培训的服务工作。4.负责全酒店员工的公共外语、行业素质意识及酒店规章制度培训。5.收取各部门季度、月度培训计划、初审工作。6.协助上级培训各部门业务培训负责人培训技巧和知识。7.编辑最新酒店业管理和信息资料,向各部门和全体员工推荐公布。岗位要求1.本科以上学历,有相同岗位工作经验2年以上。2.具有良好的沟通能力和协调能力。3.具有较强的文字综合能力和口头表达能力。3.能按照酒店经营发展对人才的需要,制订酒店总体培训规划和实施计划。4.具备教育学、心理学以及酒店管理理论知识。5.熟悉员工的规律、特点和岗位培训工作程序。

薪资: 1万-1.2万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:福建-南平 食宿:提供食宿

岗位职责1.制定并完善酒店各项培训管理制度。2.协助上级进行全酒店各部门日常培训需求分析。3.负责新员工的入职培训工作。外请人员来店培训的服务工作。4.负责全酒店员工的公共外语、行业素质意识及酒店规章制度培训。5.收取各部门季度、月度培训计划、初审工作。6.协助上级培训各部门业务培训负责人培训技巧和知识。7.编辑最新酒店业管理和信息资料,向各部门和全体员工推荐公布。岗位要求1.本科以上学历,有相同岗位工作经验3年以上。2.具有良好的沟通能力和协调能力。3.具有较强的文字综合能力和口头表达能力。3.能按照酒店经营发展对人才的需要,制订酒店总体培训规划和实施计划。4.具备教育学、心理学以及酒店管理理论知识。5.熟悉员工的规律、特点和岗位培训工作程序。

薪资: 8千-1.5万 经验:5年以上 企业类型:旅游线路开发商
地区:广东-茂名 食宿:提供食宿

岗位职责:(工作地点在茂名AAAA景区内喜来登和温德姆酒店培训质检经理)1、协助制定酒店年度和月度培训计划;2、建立精干高效培训体系,组织完善培训制度,提供系统有效、可持续提升、具前瞻性培训;3、深入部门,了解部门的培训需要,提出可行性教学建议;4、负责开发和设计培训课程,组织编写培训材料;5、检查完善酒店质检体系,并随时准备接收集团审计。任职资格:1、大专及以上学历,酒店管理、企业管理、人力资源等相关专业;2、具备2年以上同岗位经验者,3年以上五星级酒店培训及质检工作经验;3、了解酒店员工的服务工作规范和质量标准的要求;4、逻辑清晰,口头表达能力强,文字能力强;5、精通PowerPoint课件的制作。

薪资: 1万-1.2万 经验:3年以上 企业类型:国内高端酒店/5星级
地区:北京-海淀区

1.协助制定酒店年度培训规划和月度培训计划。 2.负责酒店年度、月度培训计划实施的组织、协调工作。 3.按期向上级领导反馈酒店培训实施结果。 4.与相关部门及人员进行沟通,取得培训工作所需的协助。 5.审核各种培训教材;负责员工考核工作。 6.深入部门,了解部门的培训需要,提出可行性教学建议。 岗位要求 1.专科以上学历,有相同岗位工作经验3年以上。 2.熟悉岗位培训工作程序。 3.了解酒店员工的服务工作规范和质量标准的要求。 4.具有良好的沟通能力和协调能力。 5.具有较强的文字综合能力和口头表达能力。 6.掌握电化教育的方法,能熟练操作计算机。

薪资: 1万-1.2万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:北京-朝阳区 食宿:面议

SCOPE范围 Kempinski training aims to provide strategic focus by developing and implementing great trainers and great training tools.凯宾斯基培训旨在提供战略重点开发和实现培训及提供有效的训练工具。The overall scope of a Hotel People Training Manager is to ensure that all employees receive the training necessary to perform their job according to Kempinski’s standards and brand promise.凯宾斯基培训的范围是确保所有员工都接受到相关培训以及在服务中应用凯宾斯基的服务标准实现品牌承诺。 OVERALL OBJECTIVE总体目标The job of People Training Manager is executed satisfactorily when令人满意的培训培训经理的工作是: -All employees receive both Kempinski and locally required training.所有员工接受凯宾斯基及当地政府要求的培训。 -Each employee receives 2-4 hours of training per month.每名员工每月接受2到4小时的培训。 -The training calendar and the business plan reflect Kempinski training guidelines and the internal training needs analysis.培训日历和商业计划反映了凯宾斯基培训指南和内部培训需求分析。 -Every department has Departmental Trainer(s) and departmental policies and procedures.每个部门都具备部门培训师和部门培训政策和程序。 -Employee relationship and recognition programme(s) are in place.确保员工关系建设及认知项目的实施。 -Annual Trainers’ Academy is attended. 参加年度培训师研讨会 -Kempinski training policies and procedures are complied with.符合凯宾斯基培训政策和程序。 At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities. The People Training Manager fulfils their role as a Talent Development Ambassador when:在凯宾斯基,人才发展是一个积分和重要的管理责任,因此也是经理的日常活动的一部分。培训经理同时也是人才发展当大使:-They actively support and implement Talent Development initiatives as a part of their daily activities.积极地支持和实施人才发展计划作为日常活动的一部分。-They identify Training talents in their department and throughout the hotel as per below definition* and actively support their career development.在部门识别培训人才和整个酒店如星号处定义,积极支持他们的职业发展。-They support and initiate transfer, cross exposure and task force assignments for their team. 支持并协助员工的内部调转、交叉培训。-They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans.定期与团队成员对话,并结合个人兴趣提供人才的发展计划-They recruit and select potential talent according to current and future department, hotel and Kempinski’s needs including conducting interviews for positions in their department.招募和选拔潜在的人才,根据当前和未来的部门,酒店和凯宾斯基的需要,以及面试培训部门的应聘者。*A Hotel Talent is an employee, who has the ability to do the current job in their hotel and can be promoted to the next level. Mobility is what makes this person a Kempinski Talent.*酒店人才是指一个员工有能力完成工作, 可以被提升到下一级别。人才的流动性将帮助其成为凯宾斯基所需的人才。 MAIN RESPONSIBILITIES 主要职责-Analyse training needs and training effectiveness. 分析培训需求和培训有效性 -Plan, design and deliver training programmes.计划,设计以及实施培训-Devise a training marketing strategy. 设计培训策略 -Establish and foster relationships and partnerships with external suppliers, training providers, legal and safety entities. 建立和培养与外部供应商合作的关系,培训提供者、确保合法并安全。-Establish a training network.建立培训网络-Coach and train managers and Departmental Trainers to improve departmental performance. 教练部门经理经理和培训师提高部门的工作表现-Organise and supervise Kempinski DNA activities.组织及督察凯宾斯基企业文化活动实施-Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.不断寻求新方法、在培训中提升效率使培训服务更有效。-Train and develop Training team members.培训及发展培训部员工-Identify potential training talent and propose Master Trainer candidates.识别潜在的培训人才, 提出要素培训师的候选人-In absence of a Training Coordinator, ensure that the responsibilities are fulfilled.在培训协调员空缺时,确保责任实现。-Lead by example and promote Kempinski’s core values.以身作则并宣传凯宾斯基企业文化-Promote and implement Kempinski Corporate Training policies and procedures.宣传及实施凯宾斯基集团的培训政策与程序-Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel’s policies on fire, hygiene, health & safety.理解并严格遵守规则和法规建立在员工手册和酒店的政策,卫生,健康和安全。 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 可以添加额外的责任和任务在任何时候根据业务和酒店的需要。

薪资: 8.5千-1.3万 经验:不限 企业类型:全服务中档酒店/4星级
地区:河北-张家口

岗位职责1.制定并完善酒店各项培训管理制度。2.协助上级进行全酒店各部门日常培训需求分析。3.负责新员工的入职培训工作。外请人员来店培训的服务工作。4.负责全酒店员工的公共外语、行业素质意识及酒店规章制度培训。5.收取各部门季度、月度培训计划、初审工作。6.协助上级培训各部门业务培训负责人培训技巧和知识。7.编辑最新酒店业管理和信息资料,向各部门和全体员工推荐公布。岗位要求1.大专以上学历,有相同岗位工作经验2年以上。2.具有良好的沟通能力和协调能力。3.具有较强的文字综合能力和口头表达能力。3.能按照酒店经营发展对人才的需要,制订酒店总体培训规划和实施计划。4.具备教育学、心理学以及酒店管理理论知识。5.熟悉员工的规律、特点和岗位培训工作程序。

薪资: 8千-1万 经验:3年以上 企业类型:国际高端酒店/5星级
地区:浙江-金华 食宿:提供食宿

 Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review分析酒店整体的和各部门的培训需求,针对需求制定策略,用培训业务计划书的形式呈交给总经理和行政委员会审阅。Familiarize yourself with the IHG HR and Training Standards, localizing where necessary使自己了解洲际酒店集团人力资源和培训的规范,必要之处进行本地化处理。Ensure effective training programs are in place for the following:确保在以下方面有效的执行培训计划:New Employee Orientation新员工入职Train the Trainer培训培训师Customer Service Training宾客服务培训Technical job specific training (through certification of departmental standards and procedures)技术性职位的专门培训(部门规范程序证书)Supervisory Skills Training监督管理技能培训Management Development管理层发展Fire, Life and Safety Training消防和生命安全培训Selling Skills  销售技巧Employee retraining员工再培训Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved监督每个部门培训业务计划的进展,确保实现培训目标。Maintains all hotel training records保存酒店全部的培训记录。Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development建立培训图书馆,配备书籍,录像,记录和视听资料来协助培训师的培训计划以及员工的个人发展。Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划,确保培训课程方案的制定,以及培训的有效性。Attend departmental training session and critique performance参加部门的培训课程,评估表现。Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc利用洲际酒店集团的基本测量标准监测培训计划的成果,并进行相应的修改。如CAPS,顾客满意指标(GSI),预算完成情况等。Assist Department Trainers in preparing and conducting departmental training and assess accordingly协助部门培训师准备和进行部门培训并进行评估。Prepare and monitor training programs for:制定和监督为以下人员提供的培训项目:Management Trainees管理培训生Work Experience实习生Hotel School Trainees, etc酒店学校实习生等Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training与能够协助提供高级或专业培训的专业人士取得联系。Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。Produce monthly training reports for your Manager and the General Manager including:为上级经理和总经理编制以下月度培训报告:Internal Training Programs conducted:完成的内部培训项目:Who attended参加人Number of people attended参加人数Duration of training培训时间Who trained培训师Cost of delivery (including labor costs)培训成本(包括人工成本)Anticipated return on investment and/or training goal预计的收益和培训目标External training programs attended:参加的外部培训项目:Who attended参加人Number of people attended参加人数Duration of training培训时间Who trained培训师Cost of delivery (including labor costs)培训成本(包括人工成本)Anticipated return on investment and/or training goal预计的收获和培训目标Liaise with other IHG Training Managers to share experiences and resources与洲际酒店集团的培训经理们保持联系,交流经验,交换资源。Liaise with educational institutions conducting hospitality and training courses同从事旅游服务和培训课程的教育机构保持联系。Maintain current information and records of suppliers of training resources and materials更新培训资源和资料供应商的信息和记录。Delivers briefings of all internal programmes to executive management and department heads为行政管理层和部门领导提供所有内部培训计划的介绍。Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager按照地区人力资源总监和总经理的指示为本地区的工作效力。Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance向员工提供工作指导、咨询,必要时对其进行批评处分,并提供建设性反馈意见以便提高工作绩效Regularly communicates with staff and maintains good relations定期与员工交流思想,保持良好的员工关系。 Works with Superior  in the preparation and management of the Department’s budget和上级领导一起编制和管理部门预算

薪资: 8千-1万 经验:5年以上 企业类型:国内高端酒店/5星级
地区:广东-珠海 食宿:提供食宿

岗位职责1.制定并完善酒店各项培训管理制度。2.进行全酒店各部门日常培训需求分析。3.负责新员工的入职培训工作。外请人员来店培训的服务工作。4.负责全酒店员工的公共外语、行业素质意识及酒店规章制度培训。5.收取各部门季度、月度培训计划、初审工作。6.协助上级培训各部门业务培训负责人培训技巧和知识。7.编辑最新酒店业管理和信息资料,向各部门和全体员工推荐公布。8.负责酒店服务质量管理工作。岗位要求1.全日制大专以上学历,有相同岗位工作经验2年以上。2.具有良好的沟通能力和协调能力。3.具有较强的文字综合能力和口头表达能力。3.能按照酒店经营发展对人才的需要,制订酒店总体培训规划和实施计划。4.具备教育学、心理学以及酒店管理理论知识。5.熟悉员工的规律、特点和岗位培训工作程序。

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