With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Senior Manager, Safety and Security - North China Region (Beijing based) will embody the six guiding principles of Safety and Security, Protecting Potential of our team members, guests, and assets.
We are ordinary people doing extraordinary things. It takes a special type of person to work in Safety and Security
you will be conscientious about your duty, have an open mind, be innovative and surprising. You will thrive on proactive performance and take responsibility without serious thought.
We are always true to our principals, managing risk on behalf of the business, and making honest decisions.
You are one of the business most valuable assets, have great self-worth, value, and enable us to create resilience.
We are natural growth leaders and are actively involved in the financial success of the business. We must maintain stakeholder confidence by ensuring we positively support the business in the safest way possible.
Always changing with the times, seeing the bigger picture, we aim to preserve, protect, and promote the business. We build trust by taking ownership of problems and resolve them quickly by being critical thinkers and creative doers.
What will I be doing?
As the Senior Manager, Safety and Security - North China Region, you will be responsible for performing the following tasks to the highest standards:
-Support the allocated group of hotels within a region in respect of occupational health & safety, food safety, fire safety, security, crisis management, trading standards, public health, housing (where applicable) and disability compliance. The role involves the provision of advice and support for the protection of the company’s owned and managed assets and to ensure compliance with local regulatory requirements and company policies related to all safety and security disciplines. The role requires a risk based approach in terms of allocation of resources whether this be through specialist training, general operational support, auditing, accident investigation and involvement with local enforcement officials on statutory routine inspections. Analytical responsibilities come from review of statistical accident and claims data to allocate resources for high risk areas at each hotel. The role also includes project work as directed by the Regional Director of Safety & Security or Senior Director of Safety & Security. All projects relate to improving the safety and security services provided to the Hilton Worldwide portfolio of hotels
Planning Activities 25%
-Evaluates the effectiveness of claims management activities at the hotel level to minimize direct or indirect costs to hotels.
-Develop Staretegy and Support Pre Opening Hotels and Implementation Safety & Security Standards
-Develop Staretegy and Support Trading Hotels
-Establishes and revises procedures, policies and processes to include new or modified regulatory requirements.
-Drive Safety & Security Programs for Greater China
-Facilitate Safety & Security Workshop
Organizing Activities 25%
-Assess and oversees investigations at corporate and owned and managed properties. Assigns safety/security managers and supervises accordingly.
-Provides technical advice and project management services (CCTV, locks, access control, fire safety, asset protection) for system improvements, upgrades and new build projects.
-Coordinates special projects as directed by Director Safety & Security Asia Pacific and maintained
-Assists hotels with security issues and threats
-Crisis Coordinator for Greater China
Directing Activities 35%
-Manages hotel audit programme at agreed frequencies with appropriate follow-up reports, benchmarking and recommendations to the Director Safety & Security Asia Pacific, hotel GMs and Operations Vice President for assigned hotels.
-Directs the development and administration of Risk Management for Greater China.
-Liaises with enforcement authorities on company issues.
-Directs health and safety, fire risk assessments (as applicable) in studies of selected locations and HACCP reviews as required.
-Oversees the implementation and use of the Safety & Security Profile/audit tool for hotels.
-Manages effective partnerships with Legal, Architecture and Construction, Technical Services, Brand Management, Human Resources, Hotel Operations, Risk Management and lead authorities.
Controlling Activities 15%
-Implements safety and security programmes, projects, policies, procedures, and related statutory fire safety, health and safety and food safety training for assigned hotels.
-Ensures legal compliance with safety & security related requirements including fire safety, occupational health and safety, food safety, housing and trading standards.
-Maintains up to date knowledge of new or revised legislation as appropriate and current guidance and to ensure procedural and training documents are updated from the relevant authorities.
-Assesses the need for investigations at corporate owned and managed properties.
-Assesses actual performance against standards to determine whether the department is on target to reach its goals and takes corrective actions as necessary.
-Assists in prosecution efforts resulting from investigations.
-Establishes and enforces policies and procedures that will improve the overall operation and effectiveness of the Company.
-Works within established departmental budget.
-Reviews and makes appropriate adjustments in activities and expenses throughout the fiscal year to ensure optimal financial results.
In addition to performance of the above essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the Regional Director Safety & Security.
-Other job duties as assigned, relative to the essential functions of the department.
What are we looking for?
A Senior Manager, Safety and Security - North China Region (Beijing based) serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
-High School Diploma.
- 3-5 years of related experience.
- 4+ years of management or supervisory experience.
-You must possess the following knowledge, skills and abilities and be able to explain and demonstrate that you can perform the essential functions of the job, with or without reasonable accommodation.
-Able to deal effectively with all team members and guests, some of whom will require high levels of patience, tact and diplomacy to diffuse anger and collect accurate information.
-You must take part in all necessary training offered and to be proactive in requesting training to meet personal and professional developmental needs.
-Able to read, listen and communicate effectively in English both verbally and in writing in order to ascertain and document important information.
-Through knowledge of the hotels floor plans and layout of the building(s), function rooms and working knowledge of the city and surrounding area.
-Able to use a variety of programs on the computer in order to prepare correspondence, produce reports and presentations and communicate via email.
-Able to stand, walk and/or sit and continuously perform essential job functions for an eight-plus hour shift.
-Able to observe team members in the work place, analyze operations and detect situations of concern with regard to both team member and guest behaviors.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!