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列表 明细
薪资: 6千-8千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:云南-丽江 食宿:提供食宿

岗位职责1.制定酒店公关及媒体宣传计划。2.组织新闻界和商界人士参观饭店。3.向市场销售总监定期提交拜访总结报告。4.代表饭店参加所有官方活动。接待饭店所有的重要人物及宣传。5.处理负面新闻,进行危机公关。6.收集市场和竞争对手信息,每周向市场销售总监提交报告。岗位要求1.本科以上文化程度;2年以上同岗位工作经验。2.优秀的语言表达能力,能够在公关活动中进行富于感染力的演讲。3.较强的观察和应变能力,优秀的人际交往和协调能力,较强的社会活动能力。4.了解电子商务,大众传播,平面创意和具有创新性的写作与编辑能力。5.个性积极主动,工作认真负责。6.流利的英文听、说、读、写。

薪资: 1.5万-2万 经验:5年以上 企业类型:经济型酒店/3星级
地区:江西-上饶 食宿:提供食宿

主要工作:全面负责酒店的经营管理,围绕公司下达的利润指标和各项工作,编制酒店的预算和决算,严格控制经营成本,领导各部门员工完成酒店的各项计划目标。任职资格(江西籍或有在江西工作经验者优先录用):1、大专以上学历,男女不限,35周岁以上,有5年以上大型酒店行业管理工作经验或四星级以上酒店副总级别以上工作经验。2、具有良好的职业道德,较强的沟通协调和应变能力,较强管理和团队建设能力;本岗位工作地点:江西省上饶市万年县(不能接收工作地点者请勿投简历)

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

 1.Quality: Ensure complete guest satisfaction as top priority at all times. Be responsible for the preparation of outlet. Ascertain guest satisfaction by approaching and inquiring with them during the operation. Enforce grooming policy to ensure that ambassadors report to work punctually in accordance with the roster质量: 保证让客人满意, 负责餐厅营业前的准备工作, 接触客人询问客人的满意度, 坚持着装制度保证员工的勤务按时报告。2.Health and Safety: Understand fully all emergency evacuation procedures. Ensure a high standard of hygiene and cleanliness with regard to safety is maintained at all times. Ensure that all food operating equipment and linen is stored securely in the correct location健康和安全: 完全了解所有紧急程序, 坚持高标准的卫生和整洁, 保证所有的物品存放在安全和正确的地方。3.Training and Development: Assist the Banquet Manager with induction, training, coaching, counseling and development of associates. Be familiar with all current menus and beverage lists. Also to conduct daily training topic.交谈,训练和发展: 协助宴会经理合作的归纳,训练,劝导和发展,熟悉所有现行的菜单和酒水单等,并组织每日培训。

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:面议

1.把食品整齐摆放在货架上和冰箱内2.保持本部门工作场地干净、整齐3.协助清洗设备及用具4.根据标准的烹饪方法在制作5.和其它员工保持良好的工作关系6.遵守饭店的规章制度7.和所有员工保持良好的关系  1.Stock food items neat in shelves and fridges 2.Keep the section that he is assigned to in good                  working order3.Assist in cleansing utensils and equipment4.Work accordingly to standard recipes    5.Keep good rapport with all staff6.Follow hotel rules and regulations at all times7.Keep good relationships with all staff at all times

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

1.礼貌并有效的以热情和自然的方式接听各种内部和外部的电话。 2.确保所有的电话都能够转接到正确的客人。 3.正确的记录所有叫早服务,确保做到准确无误。 4.对于酒店所有VIP客人和特殊需求的客人提供个性化的叫早服务。5.负责确保所有大使区域和酒店各个部门的电话线通畅清晰。 6.要对电话控制台完全掌握。 7.接受客人投诉分析,并在权限范围内能够迅速的正确的做出决定以确保全体客人时刻满意,同时保证酒店的财产和收入。          8.确保每天清楚了解要抵达酒店的客人,特别是重要客人和回头客,并且了解他们的任何特殊需求做出相应的措施。9.必须要掌握opera系统。10.执行经理分配的其他工作。11.使用专业的电话礼仪处理各种电话要求。                12.及时的为所有店内和店外客人提供留言服务。13.与安全及法规尊从部协调和处理各种突发紧急事件。14.维护信息和产品知识的日常更新。15.预先判断出客人的需要并尽可能更好的满足客人的需要。 16.坚持为客人提供服务。始终达到并超出客人的期望。 17.当班期间发现有任何话务台故障,要同当班总机主管联系并直接向前厅部经理汇报。 18.每时每刻确保信息的完整性和保密性。 19.预订部下班时负责客房的预订工作。接收预定业务时,优先提供昆明索菲特的各项服务,包括接受客房,餐厅,客用车以及其他各项预定业务,优先选择雅高集团。                20.确保所有的固定库存保持在标准状态。21.将需要继续处理的相关事件记录在工作日志上,以便移交给下一班次的大使继续落实。 1.Handle all incoming and outgoing telephone calls with courtesy and efficiently in a warm and natural manner. 2.Ensure all calls are transferred to the correct guests. 3.Accurately record all request for wake-up calls and ensure they are handled correctly. 4.Personalized wake-up call must be rendered for VIP guests & other special guests. 5.Responsible for ensuring that clear and constant communication line is kept with all ambassador, areas and Hotel departments. 6.Completely familiarized with the telephone console.7.Receptive to guest complaint, analyze within the limitation set, make correct and quick decision to ensure total guest satisfaction whilst also protecting the hotel property and revenue. 8.Ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP and return guests, and that you are aware of any special requests so that they may take actions accordingly.9.Must also be familiarizing with Opera system. 10.Perform any other duties that may be assigned by the Manager. 11.Handle all telephone inquiries and requests in a professional manner.                  12.Take message for all external and internguests efficiently. 13.Handle all emergency and accident and co-operates with Safety, Security & Compliance Department.14.Maintain & update information and product knowledge.15.Completely familiarized the hotels services/facilities knowledge.16.Anticipate the needs of the guests and meets their needs as much as possible. 17.Be Consistent in delivery of service. Always meet and exceed customer expectations. 18.Identify any faults that occur in the switchboard at anytime whilst you are on duty, contact the Telephone Supervisor. On duty and report the fault directly to the Front Office Manager. 18.Ensure integrity and confidentiality of information at all times.19.Responsible for the reservation after reservationists off duty. Take reservation for rooms, restaurant, limousine and other reservation for elsewhere, prefer within Accor Group.                    20.Ensure all stationary stock are keep at par. 21.Responsible for the ongoing communication of pertinent information using the Service Center log book provided to other shifts. 

薪资: 5千-6千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明

进行培训理疗师需要培训所有水疗服务菜单上面的项目。 培训前台菜单上具有优势有先进技术的理疗,解答问题、培训零售产品,销售和零售方法。 培训基于理疗菜单中的技能和优势禁忌,为水疗理疗师和服务员培训零售和销售。 主动安排、监督,开展员工职位范围下的新的和正在进行的培训项目监督。 出席所有产品和治疗教育课程。 保持积极的客户关系,包括住店客人客人,和电话询问。 接收和回复客人的问题,所有的评论或投诉与自由裁量权和紧急事件。 专业和灵活的服务,尽量满足客人需求。 Conduct training for the therapists for all spa services in the Treatment menu. Conduct training for the receptionist for advanced knowledge of the treatment menu and benefits, contra-indications, retail products, sales and retail techniques. Conduct training on basic knowledge of treatment menu and benefits, contraindications, retail lines and sales for Spa therapists and attendants. Proactively schedule, supervise and conduct employee new-hire and on-going training programs under the positions scope of supervision. Attend all product and treatment education classes. Maintain positive guest relations at all times, including in-house guests, day guests, and telephone inquiries. Receive and respond to all guest concerns, comments or complaints with discretion and urgency His services will be professional and predictable but flexible enough, when necessary, to adhere to the individual needs and wants of guests. 

薪资: 5千-7千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

完成每周的宴请和拜访计划。 针对团队,散客,会议及宴会生意信息开展电话销售、访问、邮寄等销售活动。 确认所有的预定单(包括宴会与会议)被准确无误地在销售部与宴会之间进行沟通并生效。 保证对所有的来信和电话询问都进行有效的处理,建立一种令人愉快的工作关系。 记录客户对于酒店发展的建议和最新的信息。 熟悉酒店电脑及数据系统的运作和应用程序。 确定并保持对“销售及餐饮”等酒店电脑系统软件的有效运用。 注意整个酒店尤其是主要部门的运作(前厅部、客房部、餐饮部、宴会厅等)。 密切关注涉及竞争对手酒店的事宜(位置、常规价格、服务-偶尔或经常需要的)。 通过经常宴请、参观酒店、介绍酒店等活动宣传饭店。 维护酒店的正面形象。 发展同公众、旅客、客户以及商界人士之间的积极紧密关系。 销售经理缺席时,由助理销售总监指定另一名销售经理代行职责。Complete weekly entertainment and weekly activities plan. Conduct sales campaign by direct sales call / visits/mailing for group,meeting and banquets from all sources for bookings and leads. Make sure all booking orders (banquet/meetings) are correctly instructedfor effective communication between sales and banquet operation. Ensure all incoming correspondence and telephone enquiries are handledwith efficiency and great care to build up a pleasant working relationship. Keep clients advised of latest information regarding hotel’sdevelopment. The Sales Manager is familiar with the operation and application of thehotel's computer / data processing system. Ensure the implementation and utilization of in-house softwareespecially the “sales and catering”, use it efficiently and maintain itsapplication Keep well informed about the operations especially in essentialdepartments (Front Office, Housekeeping, F&B, Banqueting etc.). Closely observe matters pertaining to competition (sites, prices,services offered on a regular basis - quarterly or more often if need be). Promotes the hotel as often as possible through entertaining,conducting, site inspections, presentations etc. of the hotel. At all times, promote a positive image of the hotel in all forms ofcontact. Develop & foster close and positive rapport with the public, guests,clients and members of the trade. In his or her absence, the Sales Manager may be replaced first by aSales Manager appointed by the Assistant Director of Sales.

薪资: 2.8千-3.5千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

Quality: Ensure complete guest satisfaction as top priority at all times. Be responsible for the preparation of outlet. Ascertain guest satisfaction by approaching and inquiring with them during the operation. Enforce grooming policy to ensure that ambassadors report to work punctually in accordance with the roster.质量: 保证让客人满意, 负责餐厅营业前的准备工作, 接触客人询问客人的满意度, 坚持着装制度保证员工的勤务按时报告。 Communication, Training and Development: Assist the Outlet manager with induction, training, coaching, counseling and development of associates. Be familiar with all current menus and beverage lists. Also to conduct daily training topic. Be completely conversant with all items and services available within the entire Hotel.交谈,训练和发展: 提醒经理合作的归纳,训练,劝导和发展. 进行高档位推销. 处理每天的训练.精通物品和服务能力在餐饮部。 Completes weekly restaurant inspection; checks overall restaurant appearance, the repair of its fixtures, fittings and operating equipment, initiates maintenance request as necessary.完成周期餐厅内视察,检查餐厅的整体情况,固定设备的修理,试用及操作设备,有必要的情况下申请设备维护。 Financial: Maintain a cost conscious attitude. Monitor changes to the volume of business and react accordingly. Monitor restaurant reservations and booking ensuring they are recorded and processed according to established outlet procedures.财务: 保持价钱意识的态度, 控制生意的影响和起伏,控制餐厅的预约确保是按适当的步骤进行。

薪资: 3万-3.5万 经验:3年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

市场销售总监的任务主要是推广酒店,使其在本地区享有一定的知名度。该职位全面负责酒店内所有的销售工作,并达到最高的入住率、平均房价以达到预算目标。在饭店关系网和饭店级别范围内及由总经理制定的内部规定范围内,履行自己的职责。与销售团队及行政管理成员一起制定年销售计划。咨询行政管理成员,由销售及商务发展总监制定价格策略、优惠政策、特别促销套价及活动。并与餐饮总监紧密合,确定宴会、会议的销售目标、价格及销售流程。与区域销售办公室及兄弟酒店紧密合作,确立酒店在市场的地位,以及从地区及国际多方取得最大限度的客房预定。制定长期和短期计划,明确目标市场及客户。寻找、面试、选择新成员以建立市场销售队伍,填充具体的工作岗位,并为每一位置提供工作职责概述。建立培训模式,积极引导员工,完善销售队伍在职培训,力争创建市场上的最好业绩。制定销售队伍最具有竞争力的月培训计划及年培训计划。通过建立横向销售管理手段以争取最大利润。指导销售人员高速高效地在国内外推销符合雅高公司标准的酒店产品。制定并控制酒店市场销售部的每月预算。The Director of Sales and Marketing’s mission is to primarily promote the hotel and hotels belonging to the chain in your area/region. This position is accountable for managing the total sales effort within a hotel to achieve the highest occupancy, Average Room Rate and meet budged targets.The Director of Sales and Marketing performs his/her duties within the framework defined by the chain and hotel norms and by internal regulations as specified by General Manager.Formulate business plan annually with the assistance from sales team and executive committee members.With consultation to executive committee members, DOSBD outlines rate structures, discount policies, special promotional packages and activities; work closely with F&B Director in outlining banquet and meeting sales targets, rates and sales operational procedures.Work closely with international sales office and sister hotels for proper positioning and maximum international and regional bookings.Make both long and short-term plans, identifying markets and customers according to marketing plan.Source, interview and select staff for setting up of sales team, fulfilling specific jobs and provide job description for each post.Provide training module, conducting comprehensive and on – going training to sales team for highest standard performance in the market.  Drawing training plan on monthly and annual basis to ensure making the Sales and Marketing team the most competent.Conduct yield management for maximum revenue.Direct sales to promote hotel effectively and efficiently both domestically or internationally and all productions do meet with the requirement of Accor standard and specifications.Prepare and administers the hotel Sales & Marketing Department budget on a monthly basis.

薪资: 3千-4千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

按计划定期组织销售拜访。每月制定临时时间表,用以记录上月所有的销售活动或其它相关活动。以周销售计划为基础,每周前或每周后向销售总监提交一份有关销售拜访概况的报告。记录自己客户的统计数据。每月提交客户客房使用量的总结报告。能够处理销售查询。(酒店宣传册、幻灯片、销售手册和酒店礼品)         需要时,要承担工作范围外的职责或在某个特定时期内在酒店其他部门工作。Organizes regular visits in accordance to a predetermined plan.Prepares a tentative monthly schedule to record all sales and other related activities for the preceding month.Presents a summary of his/her visits to the Director of Sales and Business Development on a weekly basis (Weekly Sales Plan) prior and after the week is completed.Records the statistics of his/her sales accounts.Submits production reports on his/her list of accounts on a monthly basis.Able to handle sales inquiries. (Hotel brochures, slides, sales kits and give-away)It is may be call upon to undertake responsibilities outside her own area and work in other divisions in the hotel for a specific period of time.

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

保持友好,整洁的形象给客人留下愉悦的印象。问候所有抵店和离店的客人并保持微笑和目光接触。    知会礼宾部经理和领班客人需求和喜好确保提供精确和个性化的服务。   陪同客人去房间并向客人介绍和推销酒店产品。                                                                                        为客人提供专业的有礼貌的行李递送服务。为客人提供一个专业的,高效的行李寄存服务。为住店客人和酒店内部人员处理所有收到的包裹,必须做好记录。处理住店客人给非住店客人的物品,并做相应记录。清楚酒店有关客人钥匙分发和控制的政策及其相关工作程序。负责传真和留言的递送。负责报纸的分配以及发放。提供酒店的相关信息以及其他特殊的有吸引力的景点或信息。根据客人的要求再次确认、改变、取消或预订航班的细节信息。协助保持大堂区域任何时间的高度整洁      协助维持酒店主要入口处交通、停车秩序Maintain a friendly, neat and pleasant image to guests.Greet all arriving and departing guests with a smile and eye-contact.Inform all Guest Needs and Preferences to your shift leader and/or Chief Concierge to ensure deliver accurate and Cousu Main service.  When escort the guest to the room introduce and sell hotel products.Provide a courteous and professional service of handling luggage delivery.Provide a professional and efficient service of handling guest luggage storage.Handle receiving of parcel for both in-house guest and back of the house. Proper documentation must be adhered to.Handle items from in-house guest for non-in-house guest for collecting. Proper documentation must be adhered to.Be aware of the hotel’s policies and procedures for the issuance and control of guest keys.Be responsible for faxes and messages delivery.Be responsible for newspaper distribution and delivery. Furnish information about the hotel and any special attractions or events of interests.Reconfirm, change, cancel or book flight details for guest per request.Assist in keeping the lobby area clean at all timesAssist traffic and parking of vehicles at the main entrance if necessary

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

 从客房部领取自己的工作任务,并查看是否有任何问题。在出席簿和钥匙簿签出所领耶的钥匙,配备着所需钥匙,清洁工具等备品到分配的区域中工作。 按照既定标准和工作程序,对客房、走廊和工作间进行清洁。 补充客用品。 检查、补充、收取小酒吧物品的费用。 不论在任何时候都可以接收洗衣或干洗。 如有需要,提供客衣服务的相关工作,包括递送布草、收取客衣等。 及时、真诚的完成主管分派的工作和客人要求。 向主管及客房办公室汇报酒店客房内的损坏或故障情况。 完成每日客房检查和服务员工作单。 及时向主管汇报并上交客人遗失物品至客房部办公室。 报告差异房。 热情地回答客人的询问。 确保尽可能让每个客人满意,始终达到并超越客人期望。 注意安全使用各种设备和清洁剂。 向上级汇报楼层里的反常行为和活动。 参加部门每项技能的交叉学习培训。 按时完成上级主管分配的其他任务。                                                                                                                Pick up work assignments from the Housekeeping Department, and review for any questions.  Sign in / out on the attendant sheet and the floor keys.  Report to assigned areas with required keys, equipment, supplies, etc. Clean and maintain guest rooms, guest corridors, and pantry according to set standards and procedures. Replenish guest supplies. Check, replenish and post charges of consumed mini bar items. Pick up laundry and dry cleaning items whenever require. Carry out valet services when required including delivery of linen or processing laundry orders. Ensure guest services specified by superiors and guests requests are promptly and courteously met. Report damage or malfunction in hotel rooms to superior and Housekeeping office. Maintain a daily room check and Room Attendant report. Report and submits lost and found articles to superior / Housekeeping office immediately. Report room discrepancy. Respond to all guest requests in an enthusiastic manner. Ensures a high level of customer delight, always meet and exceed customer expectation. Respect all safety measure and handling all equipment and chemical with CARE. Report unusual behavior / activities on floors to supervisor. Involves in multi-skilling program within the department. Complete other tasks assigned by superior on time.  

薪资: 3千-4千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

 指导员工的准备、服务工作。与厨房协调好当日或每月的特色菜及推荐菜。 及时完成酒店管理层所布置的所有工作。 记录并保存销售额,客人的投拆、解决办法及所涉及的人员和设备方面的细节。                   确保有足够的用品,并申请所需采购的物品。 确保员工完成好临时性的工作。 参加每天的晨会和每月的交流会议,总结并讨论服务及工作的准备情况。            监督并指导餐厅员工的服务情况。 确保所有设备和家俱处于良好的工作状态。          确保餐厅的干净、整洁。 通过他/她所表现的态度,行为和优秀的沟通力来推广索菲特品牌的理念。        牢记客人有可能提出的任何问题并给予解决方案. 确保各个相关部门反映迅速。 确保所有在餐厅的信息传达是最新的。 尽快使新员工熟悉酒店,就酒店的规章制度对员工进行培训。 确保员工保持良好的仪容仪表。 向领导提出建议,以提高工作效率、增加销售额。 必要时,确保各个部门和提供服务部门保持沟通。 建立良好的人事关系,在工作中树立良好的工作形象,给酒店的客人、客户、部门经理及员工以专业化及热情服务的美好印象。Briefs personnel on preparations, service and content of menu items.  Coordinates with kitchen on daily or monthly specials and promotions..Performs all duties as assigned by management. Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference.                   Ensure adequate of supplies, materials, and requisition for general supplies. Ensure employees properly carry out side duties. Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation.                                                                                                                        Monitors and supervises service flow in the restaurant. Ensure all fixtures and operating equipment is in good working condition.          Ensure good general appearance and maintenance of restaurant working areas. Promotes the Pullman brand philosophy through his or her exemplary attitude, behavior and excellent communication skills.        Takes note of remarks made by guests and finds solutions for any problems that may arise. Ensures a rapid response from the different departments concerned. Makes sure that all the information available in the restaurant is well presented and up-to-date. Trains personnel according to established procedures; Conducts orientation of all new employees and ongoing training of all staff. Ensure grooming and general appearance of staff conforms to Hotel standards. Makes frequent suggestions to Management in reference to restaurant general operation and F&B promotion. Assures the interface between all hotel departments and service-providers if necessary. Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

服从能力:服从上级领导指派的任务,并能够很好完成。 服务能力:为服务做好准备工作。根据酒店的标准和服务的顺序服务。 沟通能力:与上级,同事,保持良好的关系。 处理问题的能力:查明客人的满意程度,告诉主管任何客人的不满或问题无论大小。 Obedience: Personnel who assist their superior in carrying out an assigned task. Service: Assist in preparation of outlet for service periods. Adhere to the standards and sequence of service within the outlet. Communication: Maintain good relation with outlet captain, supervisor, manager and waiters. Problem solving: Ascertain guest’s satisfaction and advise supervisor of any guest complaints or problems no matter how small.

薪资: 面议 经验:2年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:面议

 把食品整齐摆放在货架上和冰箱里 保持本部门工作场地干净、整齐 协助清洗设备及用具          根据标准的烹饪方法在制作和其它员工保持良好的工作关系 遵守饭店的规章制度 和所有员工保持良好的关系Stock food items neat in shelves and fridges Keep the section that he is assigned to in good working order Assist in cleansing utensils and equipment Work accordingly to standard recipes Keep good rapport with all staff Follow hotel rules and regulations at all times Keep good relationships with all staff at all times   

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

要熟知菜单、食品配方及其它方面的知识,以便向客人推荐各种食品及饮料。        清洁并擦亮所有器皿。 保持工作场地及餐具室内物品的齐全、干净、整洁。 根据餐厅的规定来摆放餐桌。 结束服务后,要清理所有的饭菜,并清洁桌面。 始终保持良好的仪容仪表。Suggests food and beverages to be well versed with the menu, method of preparation and accompaniments. Cleans and polishes Glassware, China ware, hollowware and flatware. Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation. Sets up tables in accordance with Restaurant policy. Cleans and removes dishes from the table after service is completed. Maintains excellent grooming standard at all times. 

薪资: 2千-3千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

1. 酒店及其区域内保持好个人卫生和仪表的整洁。2.工服着装和仪容仪表符合酒店规定。3.按照程序遵守出勤时间。4.确保布置好早餐自助餐台,下午茶和晚间的日落时光。5.熟悉餐饮知识和服务。在行政楼层早餐下午茶和        晚间的日落时光时段为客人提供服务。6.每班检查行政酒廊当天预抵, 预离客人信息及第二天预抵客人信息,包括贵宾、回头客人、团队的情况以及特别要求。7.任何时候确保备用金充足和准确。8.按照客人的订房要求和喜好以及房间控制的政策分房。准备需要预分配的房间和贵宾预订9.处理客人的留言,传真和邮件,确保上述信息准确、完整、迅速的送达客人。10.熟悉可供兑换的外币以及兑换率以便提供外币兑换服务。11.完全熟悉前台设施设备的保养及操作程序。12.为客人办理快速入住离店结帐手续。13.对客人的要求反应迅速,主动承担责任满足客人的需求。14.通过观察或与其他同事的交流预见客人的需求,提供快速高效以及个性化的服务。15.收集记录所有客人地喜好并更新客人客史。16.完成工作日志,与下一班进行充分的交接,以确保所有信息被清晰传递, 所有客人要求被记录。17.确保“班次报表”和“未完成工作报表”能够得到很好的跟进。18.确保欢迎礼品已放置预抵入住行政楼宾客的房间19.  与客房部协调,确保行政楼层的鲜花保持新鲜。20.提供整理收拾行李,取出整理行礼服务。21.按照大使手册、规章制度来执行日常的工作。22.遵守酒店的工作政策及程序,遵守索菲特的商业行为规范以及大使手册中的条款。23.完成上级交待的其它任务。1.Adhere to the specific hygiene and personal appearance standards in the hotel area2.Adhere to hotel policy regarding uniform and personal presentation3.Adhere to the set procedures for attendance and time keeping4.Ensure that buffet breakfasts, afternoon tea and evening drinks are properly set up5.Familiar with food & beverage production knowledge and service, Provides F&B service during operation period for breakfast, afternoontea and evening drinks. 6.Review Club Millesime arrival, departure and next day arrival departure information on a daily basis7.Maintain cash float and accurately handle monies at all times8.Assign the rooms according guest’s request, preference and rooms control policy. Set up pre-registered and VIP reservations Performs room, rate and/or name change9.Convey information and messages to appropriate personnel in a timely and efficient manner10.Be fully conversant and efficient in dealing with foreign currencies and their exchange rates in order to provide foreign exchange services to guests11.Totally familiar with all Front Desk back‑up procedures in the event that any Front Office equipment malfunctions12.Perform check-in and check-out promptly and efficiently according to standards13.Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction14.Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates15.Selection and note any guests’ preferences for update to guests’ profiles16.Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly and any guest’s request are recorded.17.Ensure that “shift reports” are printed and “Traces” are followed up accordingly18.Ensure that amenities are placed in Club Floor rooms prior to guests’ arrival19.Coordinate with Housekeeping on the set up of        flowers in Club Floor Lounge20.Offer service for packing and unpacking21.Adhere to the provision outlined in the Employee’s Handbook, Disciplinary Code and Rules and Regulations.22.Abide by the Hotel’s Policies and Procedures, Sofitel Code of Business Conduct and the hotel’s Associate Handbook.23.Carry out other tasks as directed by the                        supervisors

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

确保值班内任何时刻酒店的安全。配合领班主管完成经理交与的其它任务。保存酒店突发事件及客人投诉等的记录,提交主管采取行动协助工程部工作并提醒工程主管故障照明及设备。参加例行会议,回顾本部门的工作情况并提出调整和改善的意见,同时阐明新的方针政策规定。掌握酒店安全政策和规程,并保证严格遵守。掌握消防服务及应急程序,以及本部门在紧急情况下应承担的责任。每月检查并汇报所有灭火器情况。控制酒店物品的出入,严格按照酒店规定执行。有效地处理解决所有员工的质疑和投诉,并与酒店所有的宾客建立友好关系。Responsible for maintaining the highest level of Security at all times whilst on duty.Assistant with captains to complete the work which is arranged by  Assistant SSC Manager.Maintain a Hotel log book on incidents, complaints etc. and refer them to the service leader (SSC Supervisor) for follow up action.Assist Engineering and alert the Engineering Supervisor of any lights out of  order or faulty equipment.Attend regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time.Be aware of the Security policies and procedures of the Hotel, and ensure that they are being strictly adhered to.Be aware of the Fire and Emergency procedures, and your Departments responsibility in an emergency.Check & report on all fire extinguishers  monthly.Control hotel property taking in and out, strictly according to hotel security regulation to   carry out.To handle and resolve all staff queries and complaints in an efficient manner and to establish an amicable relationship with all clients.

薪资: 2千-3千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:面议

1. 审查所有即将到来的预定和理疗。2. 鼓励销售,联系销售和零售销售与每一位客人。3.实现零售目标收入的比例。4. 断参加水疗中心的培训课程。5.参加定期产品知识培训课程。6.根据身体需要进行理疗。7.准时赴约和彻底审查预约完成后每个按摩。8.负责水疗的准备和清理房间之前和之后的整理。9.参与促销活动以外的水疗提高意识和水疗吸引力潜在客户10.提供详细的解释和提供水疗中心专业服务。11.护送客人到更衣室,零售/茶区或下次约会,向到达或离开的客人进行称呼的问候。12.  有效沟通与所有同事,水疗中心的客人,酒店客人和取得他们的理解。 1.Review all upcoming appointments and treatments.2.Encourage up selling, link selling and retail sales with every guest.3.Achieve retail targets as a percentage of revenues.4.Continuously attend training sessions in the spa.5.Attend regularly scheduled product knowledge training classes.6.Perform all Body Treatments as required.7.Be on time for appointments and thoroughly review appointments after completing each massage.8.Responsible for the preparation and cleaning up of the treatment room before and after treatments.9.Participate in promotional activities outside of the spa to raise awareness and to attract potential clients to the spa.10.Provide detail explanations of services provided and spa specialties.11.Escort all guests to changing rooms, retail/tea area or next appointment.Greet all arriving and departing guests in the treatment areas by name.12.Effectively communicate with all co-workers, spa guests, hotel guests and management to their understanding.

薪资: 3千-4千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:面议

1.注意收集员工中各种建设性意见。2.注意与酒店周边单位和政府分管市容、交警、街道卫生等人员保持良好关系。 3.负责处理当值期间涉及治安、消防、交通秩序的日常事务,协助安全部主管、消防主管处理突发事件,编写每日当值工作记录。 4.遵守并执行由雅高集团或酒店制定的各项规章制度,从而达到统一及服务的最高水平。 5.完成安全部主管交办的工作。6.每天当值前必须清楚酒店当日的各项营业活动情况,组织安排每天的内外保日常工作。 7.当值勤期间发生重要事件和问题要及时向安全部主管汇报,做好每天的当班情况记录工作和交接班工作。 8.当班期间负责检查保安各岗位制度执行情况,并注重指导和要求保安员按正确的方法操作。9.当值期间注意对酒店的治安重点部位如大堂、员工通道、酒吧、客房电梯厅(首层)等加强控制。10.派警卫协助财务部去银行解款。11.负责保安各岗位正常离岗替代。 12.协助安全部主管处理突发事件。13.掌握消防应急预案,明确发生火灾等突发事故时自己的职责。14.与部门员工和酒店员工建立良好的人际关系。15.定期对自己工作进行总结以提高工作水平。 16.定期向上级主管汇报工作执行中的合理建议及要求。17.注意做好工作中的保密事项。18.根据部门岗位制度和培训程序对新入职保安员作好培训工作。 19.每天检查当值保安员的仪容、仪表、礼貌服务。20.做好每天当值保安员的考勤记录。21.注意对优秀保安员的培养。 22.严格执行人事部发布的《考勤政策》。 23.严格督促各自班组的成员每日认真签到并做好相应记录。 1.Pay attention to collect different constructive opinion about the department and hotel. 2.Establish good relationship with other  companies, local government, local police station etc. 3.Deal with the daily routine regarding security, fire&trafficorder. In addition, assist Security and fire Supervisor in handling emergency and record the work diary. 4.Conform to and enforce policies, procedures, rule, and regulations as laid down by ACCOR and the Hotel in ordertoachieve the highest levels of uniformity and guest service. 5.Perform special duties as required by Security Supervisor. 6.Organize & arrange the daily internal & external security job according to the hotel business and event. 7.On finding unusual accidents, report it in a timely manner to supervisor. Prepare daily on-duty record and hand-over work. 9.Be responsible for inspecting all section’s daily work. Pay attention to the standard operation procedure. 10.When on duty, pay attention to the Hotel major area (such as lobby, staff entrance, bar, first floor of guest elevator.) 11.Assist the Accounting Department in the cash transfer work.12.Ensure that the Security & Fire area is not left unattended at any time whilst on duty. 13.Assist the Security Supervisor in handling the emergency.   14.Know well about fire emergency pre-plan. Make sure own duty and responsibilities when the fire or other accidents occurring. 15.Establish good relationship with departmental staff and hotel staff. 16.Frequently make up a summary to improve the working level. 17.Regularly put forward reasonable suggestion andrequirements through the work. 18.Pay attention to the confidentiality.19.Organize regular departmental training for new . 20.Pay particular attention to courtesy, efficiency, service standard, grooming diplmacy and actual job knowledge of daily on-duty . Record daily staff attendance. 21.Pay attention to develop leadship qualities among subordinators. 22.Carry out “Attendance Procedure” issued by HR strictly.23.Supervise staff of own group to fill in attendance form every day and record strictly. 

薪资: 3千-4千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

履行被分配的职责,尽自己所能提高工作效率。不断监控对客服务水平,通过客人的认可及热情,确保任何时间都能最大限度地令客人满意。同所有客人建立良好的公共关系。参加部门早会以及其他会议。查看每天重要的工作安排并且与部门大使分享信息。准备本部门排班表。完成其他酒店管理层安排的职责。确保前台始终有足够的人员安排。确保给每一位大使进行培训,以使大使有能力最有效地在其岗位上工作。确保“班次报表”和“未完成工作报表”能够得到很好的跟进。保持对前台的监管以直接监督前台服务员的对客服务情况。确保每位入住宾客的登记资料的完整录入。与大堂使者协调引领第一次入住的客人和回头客事宜。监控房间分配情况,以确保让客人满意和让客房利益最大化的双赢状态。与所有部门保持良好的协作关系,特别是客房部与预订部。检查房态差异报告以及维修房态,确保随时保持正确的房间状态信息。每天都核查团队帐目,确保团队帐目能得到及时更新。确保预抵团队的帐目安排得到恰当的准备和安排。确认预退房的数量和对延迟退房的客人做出计划安排。核对客人帐单以确保其完整性及准确性。在前台办理外币兑换、结帐手续。如有潜在的信贷危险或其有关客人的问题,及时通知前厅经理。与相关的客人联系以结清所有未结客人,旅行社或公司的帐目。保证严格执行钥匙控制程序。负责公安管理系统传输达标。如有需要与礼宾部随时保持协调。确保前台大使在系统故障时有能力进行手工操作。确保有关对客保密的程序,严格地得到执行。报告工作效率问题并提供改进的方案建议。推动乐雅会会员计划。确保乐雅会会员计划顺利实行并且达到雅高集团的标准。熟悉会员加入程序和会员优惠计划。乐雅会会员计划在酒店的所有更新和活动都要及时与大使沟通。Contribute to overall operational efficiency by performing relevant duties as assigned.Monitor guest service constantly, ensuring that at all times maximum guests satisfaction is    being achieved through guests’ recognition and prompt cordial attention.Establish good public relationships with all guests.Attendance in departmental morning briefing and other meeting where necessary.Review important statistics and share information with other team members.Prepare duty roster.Perform any other duties as assigned by the Management team of the hotel.Facilitate and ensure a sufficiently manned Front Desk counter at all times.Ensure that proper training of ambassador is done such that ambassador has the necessary skill to perform duties with maximum efficiency.Ensure that ‘shift reports’ are printed and ‘Traces’ are followed up accordingly.Maintain an active presence at the Front Desk to directly supervise the service   ambassadors attending to the guests.Ensure that entries in every registration are properly encoded in the computer system.Coordinate with Lobby ambassador with first arrival guest & repeat guests.Oversee room allocations to ensure that guest requests are met while ensuring both guest satisfaction and optimum room revenue.Maintain good working relations with all departments, especially Housekeeping and   Reservation. Check discrepancies and out-of-order rooms, to ensure correct room status at all times.Double check group accounts daily for accuracy, and ensure that these are always up-to-date.Ensure group arrivals and billings are properly prepared and executed.Confirm the number of “due out” guests and scheduled late departures.Double check guest folios for completeness and accuracy.Transact foreign exchange and paid out request at the Front Desk.Advise the Front Office Manager – Credit of any potential credit risks and other related   guest problems.Settle pending bills by contacting concerned guest, Travel Agent or company.Ensure strict key control procedures are adhered toResponsible for PSB.Coordinate with the Concierge whenever necessary.Ensure ability of Front Desk ambassador to implement a manual back-up system for Front Desk functions in case of computer breakdown.Ensure that procedures set with regards to guest confidentiality are strictly adhering to.Report efficiency problems and make recommendations for resolving them.Promote the Club membership program.  Ensure Le Club membership program running smooth & achieve Accor Group Target. Familiar with enrollment procedure & membership benefits. Communicate all information regarding Le Club program updates and activities to the hotel.

薪资: 2千-3千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

服从能力:服从上级领导指派的任务,并能够很好完成。 督导下属员工按操作程序,热情周到地为宾客服务,对宾客的问题、投诉和要求应迅速而机敏地作出反应。 负责员工的考勤,工作班次的编排,检查员工的仪表、仪容,做好营业前准备工作。 对员工进行业务培训,提高员工素质、调酒技能和服务水平,对员工的表现作出评估。 负责酒吧用具的保管和管理。 协助楼面做好出品推广的同时,控制出品成本率 处理问题的能力:查明客人的满意程度,告诉主管任何客人的不满或问题无论大小。完全了解所有紧急程序。 清洁吧台为营业作准备。 时刻保持并提供高质量的服务。 按照既定的服务序列和程序,配合饮料的订单,在部门运作。 根据订单从库存中及时取货。 禁止在没有领班的允许下擅自离开工作区域。 熟悉餐牌和饮品专业术语。 确保在酒吧营业前充足的玻璃器皿和吧台器具。 出席所有部门经理或培训部门组织的培训活动。 无论何时及时报告正确穿着制服名牌。 Obedience: Personnel who assist their superior in carrying out an assigned task. Communication: Maintain good relation with outlet captain, supervisor , manager and waiters. Self-disciplined: Adhere to the standards and sequence of service within the outlet. Problem solving: Ascertain guest’s satisfaction and advise supervisor of any guest complaints or problems no matter how small. Understand fully all emergency evacuation procedures. Clean and prepare bar. To perform a high quality service standard at all time. To serve beverage orders according to the established service sequences and procedures, in the Departmental Operations Manual. Obtain adequate stock from stockroom as per request sheet. Do not leave the area of work without notifying Team Leader. To be familiar with menu and beverage terminology. Ensure sufficient quantities of glassware and bar utensils are available prior to the opening of the bar. To attend all training sessions organized by the Outlet Manager or Training Department. To prepare mise-en-place and perform side duties. To report for duty punctually wearing the correct uniform and name badges at all times.

薪资: 3千-4千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

1.保证泳池的客人以及会员服务并保持良好关系。2.保证工作室的运作必需品数量充足。3.保证泳池所有客人的人身安全。4.报告任何关于酒店的损失和损害,客人或员工资产相应的事故报告。5.预见需求,提供超值服务。6.专业和灵活的服务,尽量满足客人需求。 1.Establishment of service with all guest and members.2.To maintain inventory of supplies for the operations of the spa facility.3.To maintain the guest safety of them  all in the pool  .4.Report any loss or damage to Hotel, guests or staff assets on the appropriate incident report form.5.Must be innovative and anticipative to our customer want and needs and providing satisfaction through service beyond our guest expectations.6.Services will be professional and predictable but flexible enough, when necessary, to adhere to the individual needs and wants of guests.

薪资: 6千-8千 经验:5年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

1.挑选供应商并购买肉类。 2.将肉进行适当切割。 3.正确的包装肉类和鱼类存储和保护产品。4.按照程序(1)確保肉类,鱼类和設備的安全和正確的存 儲,如刀,5.切肉刀和據,(2)及时高效的订购和申请用品 和存货等,(3)使浪费6.保持在最低程度并将食品成本控制 在预测成本范围内。7.保持食品准备区的卫生标准达到国家和地方卫生局的检 查标准和酒店的要求。 8.确保所有屠宰设备,包括但不限于台面,案板,磨刀器等处于正常工作状态,定期进行清洁和消毒。 9.保持高标的准个人卫生。 1.Selects suppliers and purchase meats.2.Cuts meats to correct portion size.3.Properly wraps meats and fish to preserve and protect the product.4.Follow procedures to (1) ensure the security and proper storage of meats, fish, and equipment such as knives, cleavers, and saws, (2) order and/or requisition supplies, inventory, etc. in a timely and efficient manner, and (3) minimize waste and maintain controls to attain forecasted food cost.5.Maintain sanitation standards in the food prep areas that meet the state and local Health Board inspection and hotel requirements.6.Ensure that all butchering equipment, including but not limited to countertops, cutting boards, sharpeners, etc., is in proper operational condition and is cleaned and sanitized on a regular basis.7. Maintains high standards of personal hygiene. 

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

 本科及以上学历, 财会专业毕业,有同岗位工作经验,相关财务证书优先。能以专业的工作态度和方法解决供应商提出的问题和要求。 每天在挂帐前,平衡客户分类账。入账,编辑和更新应收账款系统。挂帐的直接账单账目必须按时开账单,最好在同一天内。 平衡账目/将每天付款入账并核对调整短期支付。 促进和发扬团队精神,保证各项工作高效有序地进行。 日常会计操作。 负责编制各管理部门所需的各种月度报表和报告。 妥善保管各项分类账和附属证据,以便于总账目的编制与核对。 

薪资: 2千-3千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

 完成周期餐厅内视察,检查餐厅的整体情况,固定设备的修理,试用及操作设备,有必要的情况下申请设备维护。 参与菜单和酒水单的计划。 与客人进行积极的沟通交流,询问客人的满意度。 在索菲特会所鸡尾酒时光组织品酒会。 抽查各个点的酒水账目。Completes weekly restaurant inspection; checks overall restaurant appearance, the repair of its fixtures, fittings and operating equipment, initiates maintenance request as necessary. Participates in the planning of menus & beverage lists. Be positive to communicate with the guests to check satisfaction & build tight relationship. Organize wine tasting on a daily basis at ‘Club Millesime’ during cocktail hours. Check the beverage stock.

薪资: 2千-3千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

1.协助销售人员建立分类存档系统。 2.记录所有进出信件,及打入的电话。3.在酒店内帮助发送或接受信件 4.记录会议摘要。5.按要求包装派送资料,如饭店宣传册、销售手册、酒店礼品等。6.在助理销售总监指导下更新酒店数据库并处理各种活动的邀请名单。7.处理销售人员每日的各种合同。8.处理销售人员每日的散客及团队预定单。9.协助销售人员跟进团队住店期间的住房安排。10.协助销售人员与各部门间协调。11.销售人员不在的情况下,带客人参观酒店。12.每日备齐销售资料, 促销单页。13.处理销售人员报销单。14.熟悉饭店电脑、打字机、个人电脑(操作要求程序),电传打字机、传真机和电话转换机系统,以及必备电脑软件的操作使用。   15.能够处理销售查询。(酒店宣传册、幻灯片、销售手册和酒店礼品)      16.需要时,要承担工作范围外的职责或在某个特定时期内在酒店其他部门工作。 1.Assist all sales in organizing the filing system of the Division / Department / Section.2.Organize the recording system for all in-coming and out going correspondences as well as incoming telephone calls.3.Assist in the dispatch and collection of correspondence in the hotel.4.Take minutes of meetings.5.Assist in the packing of materials when required. e.g. hotel brochures,  sales kits, giveaway etc.6.Update sales database under the supervision of ADOS and handle all the invitation list for any type of functions.7.Assist sales people with all the contracts on daily basis.8.Assist sales people with reservation forms and FIT & group profiles.9.Assist sales people with group in house arrangement.10.Assist sales people to coordinate with internal department on any inquires.11.Conduct site inspections when sales people are not around.12.Prepare full sales kits and any promotional flyers and replenish on daily basis.13.Handle sales people with taxi claims etc.14.To familiar with the operation and application of the hotel's computer, typewriter, personal computer (operating the required programs), facsimile and office telephone switchboard system and all necessary computer software programs.15.Able to handle sales inquiries. (Hotel brochures, slides, sales kits and give-away)16.It is may be call upon to undertake responsibilities outside her own area and work in other divisions in the hotel for a specific period of time.

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