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列表 明细
薪资: 5千-6千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

 Maintain a friendly, neat and pleasant image to guests. 保持友好,整洁的形象给客人留下愉悦的印象。 Greet all arriving and departing guests with a smile and eye-contact.问候所有抵店和离店的客人并保持微笑和目光接触。Supervise and delegate duties to Bell Attendant, Door Attendant.监督和分派任务给礼宾员、门童。Ensure that the Bell Attendant and Door Attendant are at their respective position so that no area is left unmanned at all times. 要确保行李员和门童在各自的岗位上,不能出现空岗的现象。 Solve problems regarding allocation of personnel, handling of complaints, etc.解决关于人员分配,投诉处理等方面的问题。Maintain the grooming, personal hygiene and dres

薪资: 面议 经验:3年以上 企业类型:有限服务中档酒店
地区:陕西-西安 食宿:食宿情况

 -良好的沟通能力与协调能力 -具有市场开拓能力和酒店销售工作经验

薪资: 8千-1万 经验:2年以上 企业类型:国内高端酒店/5星级
地区:河北-廊坊 食宿:面议

 1、负责餐饮散客维护及订餐2、负责对接宴会活动3、负责收集客户意见反馈4、承担任务,完成业绩指标5、销售卡类和礼品类商品

薪资: 2千-3千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

1.客房仓管文员需要协调所有接收及发出的信息,并且负责接听电话,并且处理客人的需求2.为每个工作班次打印并准备所需报告。3.协调并确保所有已经预定即将入住的客房都准备妥当。如贵宾房,散客或团队预定房。4.每天打印并监督客房状况报告以确定现况和报告没有差异。5.有需要时,在电脑上更新房间状态。6.分配任务并确保客人的所有要求都在30分钟内完成。7.检查整理主管和楼层服务员每天的工作报告。8.管理每个班次客房部钥匙/工作手机的点算。9.打印并准备每晚需要归档的报告。10.准备每日考勤表,检查部门的出勤记录。准备月末出勤报告。11.给外包员工准备签到单,协助分配任务给外包员工。12.处理传真、邮件、备忘录、接听电话。为行政管家收集或分发完整而清晰的讯息13.翻译和打印部门手册、培训计划和其他所需的文件。14.控制所有的办公用品、文具,及时补充所需用品。15.负责库存管理和盘点,根据需求准备月末的财政报告。16.建立和保存部门的文件。17.按照既定标准和程序负责失物招领的处理,包括记录、存储、分发归还等。18.提供给客人正确的信息19.联络其他部门并且与其他部门一起跟进事项,以确保客房部高效运作。20.规划维护工作时间并告知清洁工作和承包商。如窗户清洗,阳台清洁,地毯清洗,锄草,地板打蜡。21.完成行政管家或酒店管理层分派的其他任务。1.The Housekeeping Order Taker& Storekeeper will handle all communication in and out of the Housekeeping office and be responsible for answering telephone calls as well as dealing with requests accordingly.2.To print and prepare all required reports for each shift.3.To coordinate and prepare all blocked arrival rooms i.e. VIPs, Individual or Group room reports.4.To print and monitor on all daily room discrepancy reports5.To update status of rooms on computer as and when required.6.To assign and ensure that all guest requests are completed within 30 minutes of request.7.Oversees the filing of daily work reports from the Supervisor and Room Attendant.8.To conduct daily inventory of Housekeeping keys / cell phones after each shift.9.To print and prepare all reports required for filing at closing shift.10.Prepare daily payroll and sign in/out records.  Oversees departmental attendance record.  Prepares month end attendance reports.11.To prepare sign in and out attendant sheet for contract workers.  To assist superior in preparing cleaning tasks for contract workers.12.Handles fax, mail, memos, telephone calls.  Takes and distribute complete as well as clear messages for Executive Housekee

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

 1.Quality: Ensure complete guest satisfaction as top priority at all times. Be responsible for the preparation of outlet. Ascertain guest satisfaction by approaching and inquiring with them during the operation. Enforce grooming policy to ensure that ambassadors report to work punctually in accordance with the roster质量: 保证让客人满意, 负责餐厅营业前的准备工作, 接触客人询问客人的满意度, 坚持着装制度保证员工的勤务按时报告。2.Health and Safety: Understand fully all emergency evacuation procedures. Ensure a high standard of hygiene and cleanliness with regard to safety is maintained at all times. Ensure that all food operating equipment and linen is stored securely in the correct location健康和安全: 完全了解所有紧急程序, 坚持高标准的卫生和整洁, 保证所有的物品存放在安全和正确的地方。3.Training and Development: Assist the Banquet Manager with induction, training, coaching, counseling and development of associates. Be familiar with all current menus and beverage lists. Also to conduct daily training topic.交谈,训练和发展: 协助宴会经理合作的归纳,训练,劝导和发展,熟悉所有现行的菜单和酒水单等,并组织每日培训。

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

要熟知菜单、食品配方及其它方面的知识,以便向客人推荐各种食品及饮料。        清洁并擦亮所有器皿。 保持工作场地及餐具室内物品的齐全、干净、整洁。 根据餐厅的规定来摆放餐桌。 结束服务后,要清理所有的饭菜,并清洁桌面。 始终保持良好的仪容仪表。Suggests food and beverages to be well versed with the menu, method of preparation and accompaniments. Cleans and polishes Glassware, China ware, hollowware and flatware. Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation. Sets up tables in accordance with Restaurant policy. Cleans and removes dishes from the table after service is completed. Maintains excellent grooming standard at all times. 

薪资: 3千-4千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

质量: 保证让客人满意, 负责餐厅营业前的准备工作, 接触客人询问客人的满意度, 坚持着装制度保证员工的勤务按时报告交谈,训练和发展: 提醒经理合作的归纳,训练,劝导和发展. 进行高档位推销. 处理每天的训练.精通物品和服务能力在餐饮部完成周期餐厅内视察,检查餐厅的整体情况,固定设备的修理,试用及操作设备,有必要的情况下申请设备维护财务: 保持价钱意识的态度, 控制生意的影响和起伏,控制餐厅的预约确保是按适当的步骤进。Quality: Ensure complete guest satisfaction as top priority at all times. Be responsible for the preparation of outlet. Ascertain guest satisfaction by approaching and inquiring with them during the operation. Enforce grooming policy to ensure that ambassadors report to work punctually in accordance with the rosterCommunication, Training and Development: Assist the Outlet manager with induction, training, coaching, counseling and development of associates. Be familiar with all current menus and beverage lists. Also to conduct daily training topic. Be completely conversant with all items and services available within the entire HotelCompletes weekly restaurant inspection; checks overall restaurant appearance, the repair of its fixtures, fittings and operating equipment, initiates maintenance request as necessaryFinancial: Maintain a cost conscious attitude. Monitor changes to the volume of business and react accordingly. Monitor restaurant reservations and booking ensuring they are recorded and processed according to established outlet procedures.

薪资: 3千-4千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

按计划定期组织销售拜访。每月制定临时时间表,用以记录上月所有的销售活动或其它相关活动。以周销售计划为基础,每周前或每周后向销售总监提交一份有关销售拜访概况的报告。记录自己客户的统计数据。每月提交客户客房使用量的总结报告。能够处理销售查询。(酒店宣传册、幻灯片、销售手册和酒店礼品)         需要时,要承担工作范围外的职责或在某个特定时期内在酒店其他部门工作。Organizes regular visits in accordance to a predetermined plan.Prepares a tentative monthly schedule to record all sales and other related activities for the preceding month.Presents a summary of his/her visits to the Director of Sales and Business Development on a weekly basis (Weekly Sales Plan) prior and after the week is completed.Records the statistics of his/her sales accounts.Submits production reports on his/her list of accounts on a monthly basis.Able to handle sales inquiries. (Hotel brochures, slides, sales kits and give-away)It is may be call upon to undertake responsibilities outside her own area and work in other divisions in the hotel for a specific period of time.

薪资: 面议 经验:2年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

确保客房整洁并与酒店标准一致,保养、供需品和环境    都保持高品质。对所辖客房区域的每一件客房进行视察,以确保家具、设施和设备按要求得到良好的清洁、修缮、保养、更换和整修。视察所有空房以及有人入住的房间,检查清洁的水准及缺少的客用物品。有任何水准缺欠问题都告知客房服务员并跟进。确保检查所有已退房间并且尽快释放以让新的客人可以    及时入住。检查所有客房,重要客人的房间以及重要客人的到达,    以及常住客人的房间卫生。确保客房服务员无论何时都进行正确的清洁程序和步骤。监督所有的定期打扫项目,并如期更新档案,如:床垫    更换、革新、大清洁等。通过对所辖区域每一个房间的检查,确保所辖区域的房    间状态是正确的并与电脑房态一致。检查夜床服务是否符合标准。确保物品补给订单的正确,为了防止浪费,可进行适当的储存和循环利用,包括布草和小酒吧物品。负责准备间的清洁,随时都要保持准备间干净整洁和卫生。每天阅读主管笔记本,将下个班次需耍跟进的工作记录    进笔记本。记录日常所有的活动,例如客人的投诉和喜好等。及时向楼层经理汇报楼层的异常情况。报告和跟踪维修和保养情况。采用正确的方式处理客人的要求和投诉。并汇报给上级    主管。提醒员工报告并上交任何客人的遗留物品。记录日常事件并继续向下一班次的主管做好交班。时刻提供准确、高效和友善的服务。把握每一个可以令客人满意和愉悦的机会。掌握所有设备的操作方法,培训员工安全工作和正    确的操作方式。保证所有机器和清洁用品都被正确使用,并与当地的安全标准保确保客用品和易耗品的消耗得到控制。及时、主动和同事沟通准确的信息。向团队的新员工给予在岗和课堂式的培训。负责交班会和每日培训。管理员工工作表现并辅导。按时完成上级主管分配的其他任务。Ensuring the guest room standards with regards to cleanliness, maintenance, supply and ambience are consistently maintained at a very high level.Inspects all guestrooms for the assigned floors to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required.Inspect all vacant and occupied rooms to check standards of cleanliness, missing guest amenities and / or supplies.  Report any problems to the Room Attendants and follow up.Ensure all departure rooms are checked and released promptly for guests check in.To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.Ensure that proper cleaning procedures and steps are taken at all times by Room Attendant.7.Supervise all special projects and update the file accordingly, i.e. mattress turning, renovations, general cleaning, etc.8.Ensure all the room status is co

薪资: 面议 经验:1年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

1. 酒店及其区域内保持好个人卫生和仪表的整洁。2.工服着装和仪容仪表符合酒店规定。3.按照程序遵守出勤时间。4.确保布置好早餐自助餐台,下午茶和晚间的日落时光。5.熟悉餐饮知识和服务。在行政楼层早餐下午茶和        晚间的日落时光时段为客人提供服务。6.每班检查行政酒廊当天预抵, 预离客人信息及第二天预抵客人信息,包括贵宾、回头客人、团队的情况以及特别要求。7.任何时候确保备用金充足和准确。8.按照客人的订房要求和喜好以及房间控制的政策分房。准备需要预分配的房间和贵宾预订9.处理客人的留言,传真和邮件,确保上述信息准确、完整、迅速的送达客人。10.熟悉可供兑换的外币以及兑换率以便提供外币兑换服务。11.完全熟悉前台设施设备的保养及操作程序。12.为客人办理快速入住离店结帐手续。13.对客人的要求反应迅速,主动承担责任满足客人的需求。14.通过观察或与其他同事的交流预见客人的需求,提供快速高效以及个性化的服务。15.收集记录所有客人地喜好并更新客人客史。16.完成工作日志,与下一班进行充分的交接,以确保所有信息被清晰传递, 所有客人要求被记录。17.确保“班次报表”和“未完成工作报表”能够得到很好的跟进。18.确保欢迎礼品已放置预抵入住行政楼宾客的房间19.  与客房部协调,确保行政楼层的鲜花保持新鲜。20.提供整理收拾行李,取出整理行礼服务。21.按照大使手册、规章制度来执行日常的工作。22.遵守酒店的工作政策及程序,遵守索菲特的商业行为规范以及大使手册中的条款。23.完成上级交待的其它任务。1.Adhere to the specific hygiene and personal appearance standards in the hotel area2.Adhere to hotel policy regarding uniform and personal presentation3.Adhere to the set procedures for attendance and time keeping4.Ensure that buffet breakfasts, afternoon tea and evening drinks are properly set up5.Familiar with food & beverage production knowledge and service, Provides F&B service during operation period for breakfast, afternoontea and evening drinks. 6.Review Club Millesime arrival, departure and next day arrival departure information on a daily basis7.Maintain cash float and accurately handle monies at all times8.Assign the rooms according guest’s request, preference and rooms control policy. Set up pre-registered and VIP reservations Performs room, rate and/or name change9.Convey information and messages to appropriate personnel in a timely and efficient manner10.Be fully conversant and efficient in dealing with foreign currencies and their exchange rates in order to provide foreign exchange services to guests11.Totally familiar with all Front Desk back‑up

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

确保值班内任何时刻酒店的安全。配合领班主管完成经理交与的其它任务。保存酒店突发事件及客人投诉等的记录,提交主管采取行动协助工程部工作并提醒工程主管故障照明及设备。参加例行会议,回顾本部门的工作情况并提出调整和改善的意见,同时阐明新的方针政策规定。掌握酒店安全政策和规程,并保证严格遵守。掌握消防服务及应急程序,以及本部门在紧急情况下应承担的责任。每月检查并汇报所有灭火器情况。控制酒店物品的出入,严格按照酒店规定执行。有效地处理解决所有员工的质疑和投诉,并与酒店所有的宾客建立友好关系。Responsible for maintaining the highest level of Security at all times whilst on duty.Assistant with captains to complete the work which is arranged by  Assistant SSC Manager.Maintain a Hotel log book on incidents, complaints etc. and refer them to the service leader (SSC Supervisor) for follow up action.Assist Engineering and alert the Engineering Supervisor of any lights out of  order or faulty equipment.Attend regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time.Be aware of the Security policies and procedures of the Hotel, and ensure that they are being strictly adhered to.Be aware of the Fire and Emergency procedures, and your Departments responsibility in an emergency.Check & report on all fire extinguishers  monthly.Control hotel property taking in and out, strictly according to hotel security regulation to   carry out.To handle and resolve all staff queries and complaints in an efficient manner and to establish an amicable relationship with all clients.

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

应届毕业生或在校生,可实习六个月以上;热爱酒店行业,并愿意在此领域长期发展;积极端正的工作态度。Fresh graduate or student, can practice more than six months;Love hotel industry, and willing a long-term development in this field;God working attitude

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

履行被分配的职责,尽自己所能提高工作效率。不断监控对客服务水平,通过客人的认可及热情,确保    任何时间都能最大限度地令客人满意。同所有客人建立良好的公共关系随时向客人提供最新,最准确的信息。处理信件、留言信息。向客人提供全面信息及服务。检查客房情况。房间的控制。为即将到店登记的客人,常客和一些有特殊需求的客人    以及团队客人提前安排房间。与客房部协调,确保为即将到店的客人提供干净舒适的房间。上班前打印“班次报表”。继续完成交班报表协调好可换房间获得前台夜班发生的需要进一步解决的未决事项。准备好团队到店和离店的相关工作。完成好外币兑换和出纳的正常工作程序。负责公安外管系统信息传输工作。定期检查接口未输入的帐单。在每一次与客人接触时,必须热情和自然地称呼,向客    人问候。有预定业务时,优先提供昆明索菲特的各项服务,包括接受客房,餐厅,客用车以及其他各项预定业务,优先考虑雅高酒店集团。与礼宾部协调换房事宜。

薪资: 面议 经验:1年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

 1.在主管工程师、领班的直接领导下按计划实施客房区域、餐饮区域、公共区域、后勤区域设施的维护工作。 2.严格按照客房区域维护项目、餐饮区域维护项目、公共区域维护项目、后勤区域维护项目顺序进行维护,并填写维护项目表。 3.根据客房设施、餐饮设施、公共设施、后勤区域的现状,提出补救意见。4.完成综合性临时任务,如重要节日成品制作、监督客房、餐饮、公共区域外包工作。5.完成主管安排的其他工作。 6.认真学习和掌握饭店工程维修各方面的知识和多种维修技能,做到能独立处理维修项目范围内的各种技术问题。7.严格遵守操作规程,妥善保养保管和正确使用各种机器和工具,发现问题及时调整修理。8.合理领用零配件和原材料,严格按规定使用零配件。注意节约原材料。 1.Maintain all hotel equipment, including guest floor, restaurants, public area and back of house area.2.Take the maintenance record accordingly.3.Give comments or suggestions in the maintenance of hotel equipment.4. Fulfill other temporary tasks, such as wooden & timber work during festival season, supervise and check the constructions that carried out by outside contractor. 5. Fulfill other tasks if required 6.Study professional knowledge so as to repair and maintain equipment independently.7.To operate all kinds of equipment and tools properly according to concerned procedures. 8.Use spare parts and material properly and try all the way to save material.

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

1.严格按照酒店的有效采购订单验收货物。2.在接受货物之前,积极配合相关部门检查货物的质量和数    量。3.将收到的货物及时发送到仓库或相关部门。4.对即将发送的货物出具相关证明,并做好记录。5.与采购专员一起管理好待交货物或分批交付的货物。6.根据酒店政策和程序,做好收货记录和编制收货报表,并提交相关部门审核…1.To ensure that all goods received are properly supported by valid hotel purchase orders.2.To examine both quality and quantity of goods received in coordination with related department before accepting the delivery.3.To ensure that goods are promptly moved to store or concerned department once received.4.To ensure that outgoing goods are properly documented and accounted for.5.To closely monitor with Purchaser all pending or partial deliveries.6.To be responsible for recording and distributing reports as per hotel policies and procedures, such as duly signed individual receiving record, receiving report, etc…

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

把食品整齐摆放在货架上和冰箱内。保持本部门工作场地干净、整齐。协助清洗设备及用具。 根据标准的烹饪方法在制作。和其它员工保持良好的工作关系。遵守饭店的规章制度。和所有员工保持良好的关系。Stock food items neat in shelves and fridges.Keep the section that he is assigned to ingood working order. Assist in cleansing utensils and equipment.                   Work accordingly to standard recipes. Keep good rapport with all staff.Follow hotel rules and regulations at all times.  Keep good relationships with all staff atall times.  

薪资: 面议 经验:2年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

对行政酒廊工作的日常例行检查和指导,确保服务的高标准。确保迅速、正确记录与解决客人投诉,避免客人带着不满意离开酒店。必要时征求行政酒廊经理或前厅部经理帮助。 为客人办理快速入住离店结帐手续。查看当日次日到店,离店,贵宾,会员,回头客和特殊的客人的信息并提前做好相应的工作 熟悉贵宾接待程序。熟悉餐饮知识和服务。在行政楼层早餐,下午茶及日落时光时段为客人提供服务。监督管理会议室的预订,确保客人使用时是整洁并摆放好的。 记录收集所有客人地喜好并更新到客人的客史。熟悉贴身管家服务并且为行政楼层贵宾提供贴身管家服务。 直接向行政楼层经理汇报工作,负责行政楼层的日常工作。 分派下級做其他工作 Regularly conduct inspections of all work conducted within the Club Millesime to ensure quality standard are maintained. Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from Club Millésime Manager or Front Office Manager if needed.Perform check-ins and check-outs promptly and efficiently according to standards. Review Club arrival, departure and next day arrival departure information on a daily basis; VIP, Regular guests, special requests etc. and ensure preparing is accordingly. Familiar with the welcome & C/I procedure of VIP guests. Familiar with food & beverage production knowledge and service. Provide F&B service during operation period for breakfast, afternoon tea and evening drinks.To monitor and handle Club Millésime meeting room reservations and ensure that the rooms are clean and with complete set up before the guests’ scheduled starting time.Note and collect any guests'preferences  and update to guests’ profiles.Familiar with butler service & provides butler service to Club Floor VIP guests. Reporting directly to the Club Millésime Manager, Responsible for assisting Club Millésime manager in the overall day-to-day operations of Club Millésime on duty. Responsible for distributes daily work.

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

保持友好,整洁的形象给客人留下愉悦的印象。问候所有抵店和离店的客人并保持微笑和目光接触。    知会礼宾部经理和领班客人需求和喜好确保提供精确和个性化的服务。   陪同客人去房间并向客人介绍和推销酒店产品。                                                                                        为客人提供专业的有礼貌的行李递送服务。为客人提供一个专业的,高效的行李寄存服务。为住店客人和酒店内部人员处理所有收到的包裹,必须做好记录。处理住店客人给非住店客人的物品,并做相应记录。清楚酒店有关客人钥匙分发和控制的政策及其相关工作程序。负责传真和留言的递送。负责报纸的分配以及发放。提供酒店的相关信息以及其他特殊的有吸引力的景点或信息。根据客人的要求再次确认、改变、取消或预订航班的细节信息。协助保持大堂区域任何时间的高度整洁      协助维持酒店主要入口处交通、停车秩序Maintain a friendly, neat and pleasant image to guests.Greet all arriving and departing guests with a smile and eye-contact.Inform all Guest Needs and Preferences to your shift leader and/or Chief Concierge to ensure deliver accurate and Cousu Main service.  When escort the guest to the room introduce and sell hotel products.Provide a courteous and professional service of handling luggage delivery.Provide a professional and efficient service of handling guest luggage storage.Handle receiving of parcel for both in-house guest and back of the house. Proper documentation must be adhered to.Handle items from in-house guest for non-in-house guest for collecting. Proper documentation must be adhered to.Be aware of the hotel’s policies and procedures for the issuance and control of guest keys.Be responsible for faxes and messages delivery.Be responsible for newspaper distribution and delivery. Furnish information about the hotel and any special attractions or events of interests.Reconfirm, change, cancel or book flight details for guest per request.A

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

预订员使酒店的客房预订与酒店的服务目标及程序保持一致,来提高酒店的收益。协助客人,确保客人在昆明索菲特酒店入住期间的舒适并对饭店留下了美好印象。按照部门工作程序处理预订和咨询。确保对酒店产品知识和服务有着高度的理解以便 向客人解释并且销售酒店服务和设施。记录所有新进的预订,接收并确认所有的房间预订。接受通过邮件,传真等方式的预订并发回确认。回答关于酒店服务和设施的询问,回答房价和房间类型的询问,确保所有客人的需要都被及时回复, 给客人提供最新和最准确的信息。悉知房价变动,特殊安排,各种促销活动和预订截止日期。监控预订情况并通知预订部经理目前和未来的住      房率。按照酒店标准保持高水准的电话应答技巧。在部门里创造最高的效率。回答关于预订的投诉并把问题向预订主管汇报。随时表现出专业的态度和行为。要不断的提高对客服务水平,确保赢得客人最大程度的满意和热忱的关注。同客人建立良好的公共关系。落实“预订未到客人”的名单和每日团队取消情况。检查每日预抵客人名单,特殊的备注和更改的预订,房间价格,特殊的安排,重要客人等,准备第二天的贵宾名单,交叉检查并在每天早上交至销售及商务发展部总监。18.对本岗位发生的事情要做日常报告。管理预付押金并按照规章制度和财务部密切合作。通过合适的途径,向客人提供服务和最新、最准确的信息。保持饭店的良好声誉并协助饭店赢得更高的利润。同饭店的所有同事和员工建立良好的工作关系。给予所有同事理解、支持、鼓励和帮助。确保尽可能提供安全的工作环境以保护索菲特形象大使在工作场所免受歧视、骚扰和迫害。使用及时和保密的方式对待有关骚扰和歧视的投诉。

薪资: 6千-8千 经验:5年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:面议

1.确保所有出品按照标准的烹饪方法制作2.带领厨房主管,领班和帮厨工作 3.为防止食品变质,要彻底检查冰箱4.熟悉所有菜的配料烹饪方法及准备工作5.确保出品达到饭店的标准6招聘,发展维持有能力的厨师7.表扬鼓励行为优秀的下属厨师,并有效的指导8.积极的改进9.为下属厨师做年度评估10.为下属厨师的培训项目提供有效的支持,使之达到其职位的期望和相应 11.建立和保持良好的工作关系12. 和其它员工保持良好的关系,尤其在本部门 1.Ensure that production is done according to the standard recipes at all times2.Delegate work to the chef de partie, Demi Chef and Commis assigned to him3.Check fridge and Products thoroughly to avoid spoilage4.Has knowledge of all food items concerning ingredients,cooking techniques and preparation5.  Ensure production and quality meetshotel standards6.Hire, develop and retain quality chef 7.Appraise the performance subordinate chef and use effective coaching and counseling for positive improvement 8.  Conduct annual performance appraisalsfor subordinate chef9.Support subordinate chef with an effective training program to make them aware of the expectations and responsibilities that their positions entail. 10.  Establish and maintains good relationshipsin his section11.Keep good relationships with all his colleagues especially within his department 

薪资: 3千-4千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

1.保证泳池的客人以及会员服务并保持良好关系。2.保证工作室的运作必需品数量充足。3.保证泳池所有客人的人身安全。4.报告任何关于酒店的损失和损害,客人或员工资产相应的事故报告。5.预见需求,提供超值服务。6.专业和灵活的服务,尽量满足客人需求。 1.Establishment of service with all guest and members.2.To maintain inventory of supplies for the operations of the spa facility.3.To maintain the guest safety of them  all in the pool  .4.Report any loss or damage to Hotel, guests or staff assets on the appropriate incident report form.5.Must be innovative and anticipative to our customer want and needs and providing satisfaction through service beyond our guest expectations.6.Services will be professional and predictable but flexible enough, when necessary, to adhere to the individual needs and wants of guests.

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

1.礼貌并有效的以热情和自然的方式接听各种内部和外部的电话。 2.确保所有的电话都能够转接到正确的客人。 3.正确的记录所有叫早服务,确保做到准确无误。 4.对于酒店所有VIP客人和特殊需求的客人提供个性化的叫早服务。5.负责确保所有大使区域和酒店各个部门的电话线通畅清晰。 6.要对电话控制台完全掌握。 7.接受客人投诉分析,并在权限范围内能够迅速的正确的做出决定以确保全体客人时刻满意,同时保证酒店的财产和收入。          8.确保每天清楚了解要抵达酒店的客人,特别是重要客人和回头客,并且了解他们的任何特殊需求做出相应的措施。9.必须要掌握opera系统。10.执行经理分配的其他工作。11.使用专业的电话礼仪处理各种电话要求。                12.及时的为所有店内和店外客人提供留言服务。13.与安全及法规尊从部协调和处理各种突发紧急事件。14.维护信息和产品知识的日常更新。15.预先判断出客人的需要并尽可能更好的满足客人的需要。 16.坚持为客人提供服务。始终达到并超出客人的期望。 17.当班期间发现有任何话务台故障,要同当班总机主管联系并直接向前厅部经理汇报。 18.每时每刻确保信息的完整性和保密性。 19.预订部下班时负责客房的预订工作。接收预定业务时,优先提供昆明索菲特的各项服务,包括接受客房,餐厅,客用车以及其他各项预定业务,优先选择雅高集团。                20.确保所有的固定库存保持在标准状态。21.将需要继续处理的相关事件记录在工作日志上,以便移交给下一班次的大使继续落实。 1.Handle all incoming and outgoing telephone calls with courtesy and efficiently in a warm and natural manner. 2.Ensure all calls are transferred to the correct guests. 3.Accurately record all request for wake-up calls and ensure they are handled correctly. 4.Personalized wake-up call must be rendered for VIP guests & other special guests. 5.Responsible for ensuring that clear and constant communication line is kept with all ambassador, areas and Hotel departments. 6.Completely familiarized with the telephone console.7.Receptive to guest complaint, analyze within the limitation set, make correct and quick decision to ensure total guest satisfaction whilst also protecting the hotel property and revenue. 8.Ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP and return guests, and that you are aware of any special requests so that they may take actions accordingly.

薪资: 2千-3千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

1.在记事本上记录工作情况2. 确保正确保养洗碗机及其它厨房设备3.按照工作程序来操作4. 培训员工标准的操作方法,以便正确完成工作5.与其它餐饮部门协调好关系,办好各种活动6. 保持与各部门的工作关系1.Log operational incidents and concerns in the appropriate logbook2.Ensure proper maintenance of all dishwashing machines and Kitchen equipment.3.Follow sanitary procedures that have been established by the management 4.Train employees for all tasks that need to be accomplished according to the standard operating manual5.Coordinate functions and activities with other F/B Departments6.Maintain interdepartmental working relationships

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

1.把食品整齐摆放在货架上和冰箱内。2.保持本部门工作场地干净、整齐 3.协助清洗设备及用具。 4.根据标准的烹饪方法在制作。5.和其它员工保持良好的工作关系。6. 遵守饭店的规章制度。7. 和所有员工保持良好的关系。1.Stock food items neat in shelves and fridges.2.Keep the section that he is assigned to in good working order.3.Assist in cleansing utensils and equipment.4.Work accordingly to standard recipes.5.Keep good rapport with all staff.6.Follow hotel rules and regulations at all times.7.Keep good relationships with all staff at all times.

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

1.把食品整齐摆放在货架上和冰箱内。 2.保持本部门工作场地干净、整齐。 3.协助清洗设备及用具。 4.根据标准的烹饪方法在制作。5.和其它员工保持良好的工作关系。6.遵守饭店的规章制度。 7.和所有员工保持良好的关系。 1.Stock food items neat in shelves and fridges. 2.Keep the section that he is assigned to ingood working order. 3.Assist in cleansing utensils and equipment.4.Work accordingly to standard recipes. 5.Keep good rapport with all staff. 6.Follow hotel rules and regulations at all times. 7.Keep good relationships with all staff at all times. 

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