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列表 明细
薪资: 6千-8千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

 Maintain a friendly, neat and pleasant image to guests. 保持友好,整洁的形象给客人留下愉悦的印象。 Greet all arriving and departing guests with a smile and eye-contact.问候所有抵店和离店的客人并保持微笑和目光接触。Supervise and delegate duties to Bell Attendant, Door Attendant.监督和分派任务给礼宾员、门童。Ensure that the Bell Attendant and Door Attendant are at their respective position so that no area is left unmanned at all times. 要确保行李员和门童在各自的岗位上,不能出现空岗的现象。 Solve problems regarding allocation of personnel, handling of complaints, etc.解决关于人员分配,投诉处理等方面的问题。Maintain the grooming, personal hygiene and dress code of all Concierge Attendant including Bell Attendant, Door Attendant and Drivers.使所有礼宾部的大使保持良好的仪表、个人卫生和着装规范   Ensure all Concierge ambassadors adhere to the Hotel Policy & Procedures.确保礼宾部大使遵守酒店政策及程序。To accurately obtain all pertinent Guest information and preferences in order to consistent exceed Guest’s expectations.通过专业和高效的方式处理团对客人与团对行李。  Be the contact person for the Concierge section, both internally and externally.不论对酒店内部还是对外, 都是礼宾部的联络人。Receive, store, direct and control the use of all Concierge section equipment, supplies and  newspaper.接收,保存,指导,控制行李部门的所有设备,用品以及报刊。Brief Concierge ambassadors on all group arrivals and departures, itineraries, name of         group, number of rooms and name of tour guide and current house availability.向大使介绍关于团队的到达和离开、旅行路线、 团队名称、用房、全陪姓名和目前房间可用情况的信息。Welcome guests, unload luggage from vehicle, offer help to carry the guest’s luggage, to transport luggage to any place requested in the hotel, to send incoming messages to the guest rooms and/or offices.欢迎客人,从汽车中卸下行李,帮助客人搬运行李,按照客人的要求将行李搬运到酒店内的任何地点,将收到的留言送达到客人房间以及/或者办公室。Up Date all Concierge and Guest information file on a weekly basis for both accuracy and prompt delivery to all Guests inquiries.每周更新所有的礼宾服部及客人信息以确保向客人提供准确迅速的服务                                                                                       Keep an eye on all incoming guests and visitors and in case of doubt contact the hotel’s  Security Department.关注所有进入酒店的客人和访客,发现异常则立即与酒店保安部门取得联系。Make sure that entrance and entrance area is clean, clear and manned.确保酒店入口以及出口处干净、整洁且有序, 并随时有人在岗。 Park cars upon request of the guests or management. 按照酒店客人或管理人员的要求停放汽车。Provide information about facilities of the hotel and tourist information in a correct and hospitable way. 提供酒店设施方面的信息以及尽可能正确提供酒店和旅游观光方面的信息。Order for taxis in case requested by the guests. 按照客人的要求预定出租汽车。Pre-arrange all requested transportation service and inform hotel drivers.按照用车要求提前安排好交通服务并通知酒店司机。Deliver newspapers to the guest rooms according the newspaper policy. 按照酒店有关报纸发放的政策将报纸发送到客人的房间。Make sure that the lobby area looks clean, ashtrays are clean, and in case necessary, ask the Housekeeping Department for assistance.确保大堂区域清洁,烟缸干净,并且在必要的情况下,请客房部进行协助。

薪资: 5千-6千 经验:5年以上 企业类型:国内高端酒店/5星级
地区:浙江-绍兴 食宿:提供食宿

1、丰富的餐饮管理经验;2、良好的职业操守及团队合作精神,较强的沟通、理解和分析能力; 3、良好的领导管理和沟通技巧,具有较强的学习能力和培训能力;4、督导分管部门岗位责任制的落实,创造一个高效率运行的工作系统;

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

岗位职责Assist the team in organizing the filing system of the Division / Department / Section.协助团队建立分类存档系统。 Ensure that the stock of stationery items are accounted for and well maintained.确保各文具用品均已报帐并妥善保存。 Organize the recording system for office in-coming and out-going correspondences as well as general incoming telephone calls.记录所有进出信件,及打入的电话。 Handle all typing work required.处理所有打字任务。 Assist in the dispatch and collection of correspondence in the hotel.在酒店内帮助发送或接受信件。 Take minutes of meetings.做会议纪要。 Ensure the cleanliness of the office.保证办公室内清洁。 Handle general incoming telephone calls and take messages for staff members.处理所有打入电话并做好留言记录。 Prepare and send out facsimile messages.         准备和发送电传以及传真。 Assist in the packing of materials when required. i.e, hotel brochures, giveaway etc.需要时协助包装邮寄资料,如酒店宣传册、酒店礼品等。  Ensure wherever possible that Ambassadors are provided with a work place free of discrimination, harassment and victimisation.确保尽可能提供安全的工作环境以保护索菲特形象大使在工作场所免受歧视、骚扰和    迫害。 Treat complaints of harassment and discrimination promptly and confidentially.用及时和保密的方式对待有关骚扰和歧视的投诉。  To familiar with the operation and application of the hotel's computer, typewriter, personal computer (operating the required programs), facsimile and office telephone switchboard system and all necessary computer software programs.熟悉酒店电脑、打字机、个人电脑(操作要求程序),电传打字机、传真机和电话转换机系统,以及必备电脑软件的操作使用。Ensure information relating to industrial instruments is readily available to all Staff and Managers确保能够随时为员工和经理提供与行业规定相关的信息。Assist managers in developing work practices that are in line with OH &S policies协助经理制定符合职业健康与安全条例要求的工作程序。Assist with line staff counseling and career management协助员工的咨询和职业管理工作。Adhere to time frames established by Head Office遵守总部设定的时间表。Initiate programs which foster good work relations such as social club and consultative committees建立倡导良好工作关系的计划如:社交俱乐部和顾问委员会等。Maintenance of employee files员工档案的维护工作。Maintenance and administration of OH&S work place cases, as well as the management of rehabilitation programs维护和管理工作中的职业健康与安全案件,并负责管理康复计划。Data Base Management数据库的管理。Manage standardized responses to correspondence管理标准化的书信回复。Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation through ongoing training协助维护一套全面的,通用的,以顾客为中心的部门规范和程序,通过持序性的培训监督规范和程序的执行。Provides input for probation and formal performance appraisal discussions in line with company guidelines为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance向员工提供工作指导、咨询,必要时对其进行批评处分,并提供建设性反馈意见以便提高工作绩效。 

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

Primary Responsibilities:主要职责1.Clean and prepare bar清洁吧台为营业作准备。 2.To serve beverage orders according to the established service sequences and procedures, in the Departmental Operations Manual.按照既定的服务序列和程序,配合饮料的订单,在部门运作。 3.To be familiar with menu and beverage terminology.熟悉餐牌和饮品专业术语。 4.Ensure sufficient quantities of glassware and bar utensils are available prior to the opening of the bar.确保在酒吧营业前充足的玻璃器皿和吧台器具。 5.To prepare mise-en-place and perform side duties.为下一个班次准备备用餐具。 6.Obtain adequate stock from stockroom as per request sheet.根据订单从库存中及时取货。 7.Perform other related duties and special projects as required by the superiors both within and outside the hotel.执行上级交付的酒店内外的其他职责及特殊项目。 

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

 1.Quality: Ensure complete guest satisfaction as top priority at all times. Be responsible for the preparation of outlet. Ascertain guest satisfaction by approaching and inquiring with them during the operation. Enforce grooming policy to ensure that ambassadors report to work punctually in accordance with the roster质量: 保证让客人满意, 负责餐厅营业前的准备工作, 接触客人询问客人的满意度, 坚持着装制度保证员工的勤务按时报告。2.Health and Safety: Understand fully all emergency evacuation procedures. Ensure a high standard of hygiene and cleanliness with regard to safety is maintained at all times. Ensure that all food operating equipment and linen is stored securely in the correct location健康和安全: 完全了解所有紧急程序, 坚持高标准的卫生和整洁, 保证所有的物品存放在安全和正确的地方。3.Training and Development: Assist the Banquet Manager with induction, training, coaching, counseling and development of associates. Be familiar with all current menus and beverage lists. Also to conduct daily training topic.交谈,训练和发展: 协助宴会经理合作的归纳,训练,劝导和发展,熟悉所有现行的菜单和酒水单等,并组织每日培训。

薪资: 5千-6千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

 查看每天重要的工作安排并且与部门大使分享信息。 确保任何时候所有的服务员保持良好的仪表仪容。 按程序遵守出勤时间。并且对于行政酒廊大使的出勤进行管理。 负责行政楼层酒廊的有效运行,给客人办理个性化的入住登记手续和离店手续,提供机票预定确认以及食品和饮料的服务。 熟悉对新大使进行前厅培训的工作程序。 确定行政酒廊大使的培训需求和改进之处。 熟悉全价房、行政酒廊、乐雅会忠诚计划、飞行里程、宾客意见和长包房宾客计划和优惠情况。 完全熟悉前台设施设备的保养及操作程序。 确保行政酒廊、接待台是整洁有序的,保持备品充足和人员充足。 与行政楼层客人交流以得到客人的反馈并让客人满意。 监控行政楼层的服务质量以确保达到运营标准。 负责并接受客人的投诉,仔细分析,并做出正确且快速的弥补措施,以确保客人的满意度和整个酒店的收入。 确保所有设备都处于良好的工作状态,并及时教会新大使使用。 监测行政楼层所有物资消耗和能源浪费。确保所有大使时刻废物利用。 非常熟悉昆明索菲特大酒店所有应急事件的处理程序。 坚持团队合作精神,并且激励。 完成其他酒店管理层安排的职责。           Review important statistics and share information with other team members. Ensure that club floor Service Attendant are neat and well-groomed at all times. Adhere to the procedures set for attendance and timekeeping. Supervise Club Millesime Service Attendant attendance. Responsible for the efficient functioning of the Club Millesime which provides personalized guest services such as check-in and check-out; airline reservation /Confirmation and food & beverage service. Conversant with Front Desk procedures, conducts training of new ambassador when necessary. Identify Club Millesime Ambassador training requirements and service improvements areas.   Conversant with Value Rate, Club Millesime, Le Club, Frequent Flyer, Guest Recognition and Long Stay Guest programs and benefits. Interact with the Club Floor guests to obtain feedback and to measure guest satisfaction. Monitor the quality of service in the Club Floor to ensure that the standards are maintained. Be responsible and receptive to guest complaint, should analyze and within the limitation set, make correct and quick decision to ensure total guest satisfaction whilst also protecting the hotel property and revenue. Maintain all equipment in good working order and instructs new employees on their use. Monitor wastage and energy consumption throughout the Club Lounge. Ensure all employees are practicing recycle wastage at all time. Thoroughly familiar with all emergency Procedures as specified by Sofitel Kunming. Consistently increase team work spirit & motivate club floor ambassador. Perform any other duties as assigned by the Management team of the hotel.

薪资: 8千-1万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

1.前厅部副经理职责是在前厅部经理的指导下将每天的工作以最高的效率完成。保持最高标准的客户服务和客户满意度。2.获取大使的反馈。解决部门内的冲突和问题。3.通过下属主管人员对前厅部的运作进行管理并监督本部门大使工作表现考察及大使培训等工作的实施以保证部门的经营目标的实现以及服务水平达到酒店的标准。 4.协助前厅部经理执行部门大使对于销售程序及产品价值的培训以完成部门销售指标。 5.向部门经理提出有助于协调有潜力的大使的职业和个人目标的发展的建议。 6.为大使提供指导,以帮助他们为未来的发展做准备,达到他们的目标。确保所有的大使和工作目标都能有计划的实现。 7.保持与主管及资深大使有效,定期的交流以确保完成前厅部经理下达的任务。 8.每日观察客人的动向并能够处理客人的投诉并与客人建立友好的关系。      9.按照需要帮助所有的前厅部工作岗位。例如: 前台接待、服务中心、礼宾部、行政酒廊,大堂大使) 10.检查和确保所有为重要客人分配的标准间/套间在客人抵达前已经准备就绪,而且客房中所需用具均已布置完毕。 11.协助处理客人的询问和投诉。12.汇报客人的评价和反映,以便于改进后提高服务水平。 13必须对前厅收银员为客人入帐和结帐的工作进行实质性监督。14.提出日常工作中有效的建议,特别是跟进服务,增加收入以及节省成本方面。15通过细致入微的管理改善酒店的运作,特别是在提高服务标准,增加酒店收入,减少损失方面。  1.The Asst. Front Office Manager is responsible and accountable, under the direction of the Front Office Manager for the efficient overall day to day operations of the hotel whilst on duty. They are to maintain the highest standard of guest service and satisfaction. 2.Obtain employee’s feedback. Resolve any conflicts, problems existing in the department.3.Manage the operations of Front Office Department through subordinate supervisors and oversee effective performance review and training of employees to ensure the achievement of departmental productivity, business objectives and quality service standards are met.4.Support FOM in the implementation of training programmers, evaluation and motivation of Ambassador in order to achieve sales objectives. 5.Identify any ambassador development needs and communicate to FOM.6.Provide guidance to ambassador to prepare them for future advancement and achieving their goal. Ensure all career and working goals are met with organized planning. 7.Maintain effective and regular communication with Supervisors/Senior Front Desk ambassadors in order to ensure complete delivery of missions set by FOM. 8.Oversee the daily movement of guest activities and be able to resolve any guest complaints and to establish an amicable relationship with guests, clients and customers of the Hotel.9.Assist all area in the Front Office Dept. as required. (i.e.: Reception, Service Center, Concierge, Club Millésime, Lobby Ambassador)10.Check and ensure that all rooms/suites assigned for VIPs(V1-V2) are in order and the respective amenities are placed in the room/suites before arrival.

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:面议

1.把食品整齐摆放在货架上和冰箱内2.保持本部门工作场地干净、整齐3.协助清洗设备及用具4.根据标准的烹饪方法在制作5.和其它员工保持良好的工作关系6.遵守饭店的规章制度7.和所有员工保持良好的关系  1.Stock food items neat in shelves and fridges 2.Keep the section that he is assigned to in good                  working order3.Assist in cleansing utensils and equipment4.Work accordingly to standard recipes    5.Keep good rapport with all staff6.Follow hotel rules and regulations at all times7.Keep good relationships with all staff at all times

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

1.礼貌并有效的以热情和自然的方式接听各种内部和外部的电话。 2.确保所有的电话都能够转接到正确的客人。 3.正确的记录所有叫早服务,确保做到准确无误。 4.对于酒店所有VIP客人和特殊需求的客人提供个性化的叫早服务。5.负责确保所有大使区域和酒店各个部门的电话线通畅清晰。 6.要对电话控制台完全掌握。 7.接受客人投诉分析,并在权限范围内能够迅速的正确的做出决定以确保全体客人时刻满意,同时保证酒店的财产和收入。          8.确保每天清楚了解要抵达酒店的客人,特别是重要客人和回头客,并且了解他们的任何特殊需求做出相应的措施。9.必须要掌握opera系统。10.执行经理分配的其他工作。11.使用专业的电话礼仪处理各种电话要求。                12.及时的为所有店内和店外客人提供留言服务。13.与安全及法规尊从部协调和处理各种突发紧急事件。14.维护信息和产品知识的日常更新。15.预先判断出客人的需要并尽可能更好的满足客人的需要。 16.坚持为客人提供服务。始终达到并超出客人的期望。 17.当班期间发现有任何话务台故障,要同当班总机主管联系并直接向前厅部经理汇报。 18.每时每刻确保信息的完整性和保密性。 19.预订部下班时负责客房的预订工作。接收预定业务时,优先提供昆明索菲特的各项服务,包括接受客房,餐厅,客用车以及其他各项预定业务,优先选择雅高集团。                20.确保所有的固定库存保持在标准状态。21.将需要继续处理的相关事件记录在工作日志上,以便移交给下一班次的大使继续落实。 1.Handle all incoming and outgoing telephone calls with courtesy and efficiently in a warm and natural manner. 2.Ensure all calls are transferred to the correct guests. 3.Accurately record all request for wake-up calls and ensure they are handled correctly. 4.Personalized wake-up call must be rendered for VIP guests & other special guests. 5.Responsible for ensuring that clear and constant communication line is kept with all ambassador, areas and Hotel departments. 6.Completely familiarized with the telephone console.7.Receptive to guest complaint, analyze within the limitation set, make correct and quick decision to ensure total guest satisfaction whilst also protecting the hotel property and revenue. 8.Ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP and return guests, and that you are aware of any special requests so that they may take actions accordingly.9.Must also be familiarizing with Opera system. 10.Perform any other duties that may be assigned by the Manager. 11.Handle all telephone inquiries and requests in a professional manner.                  12.Take message for all external and internguests efficiently. 13.Handle all emergency and accident and co-operates with Safety, Security & Compliance Department.14.Maintain & update information and product knowledge.15.Completely familiarized the hotels services/facilities knowledge.16.Anticipate the needs of the guests and meets their needs as much as possible. 17.Be Consistent in delivery of service. Always meet and exceed customer expectations. 18.Identify any faults that occur in the switchboard at anytime whilst you are on duty, contact the Telephone Supervisor. On duty and report the fault directly to the Front Office Manager. 18.Ensure integrity and confidentiality of information at all times.19.Responsible for the reservation after reservationists off duty. Take reservation for rooms, restaurant, limousine and other reservation for elsewhere, prefer within Accor Group.                    20.Ensure all stationary stock are keep at par. 21.Responsible for the ongoing communication of pertinent information using the Service Center log book provided to other shifts. 

薪资: 5千-7千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

完成每周的宴请和拜访计划。 针对团队,散客,会议及宴会生意信息开展电话销售、访问、邮寄等销售活动。 确认所有的预定单(包括宴会与会议)被准确无误地在销售部与宴会之间进行沟通并生效。 保证对所有的来信和电话询问都进行有效的处理,建立一种令人愉快的工作关系。 记录客户对于酒店发展的建议和最新的信息。 熟悉酒店电脑及数据系统的运作和应用程序。 确定并保持对“销售及餐饮”等酒店电脑系统软件的有效运用。 注意整个酒店尤其是主要部门的运作(前厅部、客房部、餐饮部、宴会厅等)。 密切关注涉及竞争对手酒店的事宜(位置、常规价格、服务-偶尔或经常需要的)。 通过经常宴请、参观酒店、介绍酒店等活动宣传饭店。 维护酒店的正面形象。 发展同公众、旅客、客户以及商界人士之间的积极紧密关系。 销售经理缺席时,由助理销售总监指定另一名销售经理代行职责。Complete weekly entertainment and weekly activities plan. Conduct sales campaign by direct sales call / visits/mailing for group,meeting and banquets from all sources for bookings and leads. Make sure all booking orders (banquet/meetings) are correctly instructedfor effective communication between sales and banquet operation. Ensure all incoming correspondence and telephone enquiries are handledwith efficiency and great care to build up a pleasant working relationship. Keep clients advised of latest information regarding hotel’sdevelopment. The Sales Manager is familiar with the operation and application of thehotel's computer / data processing system. Ensure the implementation and utilization of in-house softwareespecially the “sales and catering”, use it efficiently and maintain itsapplication Keep well informed about the operations especially in essentialdepartments (Front Office, Housekeeping, F&B, Banqueting etc.). Closely observe matters pertaining to competition (sites, prices,services offered on a regular basis - quarterly or more often if need be). Promotes the hotel as often as possible through entertaining,conducting, site inspections, presentations etc. of the hotel. At all times, promote a positive image of the hotel in all forms ofcontact. Develop & foster close and positive rapport with the public, guests,clients and members of the trade. In his or her absence, the Sales Manager may be replaced first by aSales Manager appointed by the Assistant Director of Sales.

薪资: 3万-3.5万 经验:3年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

市场销售总监的任务主要是推广酒店,使其在本地区享有一定的知名度。该职位全面负责酒店内所有的销售工作,并达到最高的入住率、平均房价以达到预算目标。在饭店关系网和饭店级别范围内及由总经理制定的内部规定范围内,履行自己的职责。与销售团队及行政管理成员一起制定年销售计划。咨询行政管理成员,由销售及商务发展总监制定价格策略、优惠政策、特别促销套价及活动。并与餐饮总监紧密合,确定宴会、会议的销售目标、价格及销售流程。与区域销售办公室及兄弟酒店紧密合作,确立酒店在市场的地位,以及从地区及国际多方取得最大限度的客房预定。制定长期和短期计划,明确目标市场及客户。寻找、面试、选择新成员以建立市场销售队伍,填充具体的工作岗位,并为每一位置提供工作职责概述。建立培训模式,积极引导员工,完善销售队伍在职培训,力争创建市场上的最好业绩。制定销售队伍最具有竞争力的月培训计划及年培训计划。通过建立横向销售管理手段以争取最大利润。指导销售人员高速高效地在国内外推销符合雅高公司标准的酒店产品。制定并控制酒店市场销售部的每月预算。The Director of Sales and Marketing’s mission is to primarily promote the hotel and hotels belonging to the chain in your area/region. This position is accountable for managing the total sales effort within a hotel to achieve the highest occupancy, Average Room Rate and meet budged targets.The Director of Sales and Marketing performs his/her duties within the framework defined by the chain and hotel norms and by internal regulations as specified by General Manager.Formulate business plan annually with the assistance from sales team and executive committee members.With consultation to executive committee members, DOSBD outlines rate structures, discount policies, special promotional packages and activities; work closely with F&B Director in outlining banquet and meeting sales targets, rates and sales operational procedures.Work closely with international sales office and sister hotels for proper positioning and maximum international and regional bookings.Make both long and short-term plans, identifying markets and customers according to marketing plan.Source, interview and select staff for setting up of sales team, fulfilling specific jobs and provide job description for each post.Provide training module, conducting comprehensive and on – going training to sales team for highest standard performance in the market.  Drawing training plan on monthly and annual basis to ensure making the Sales and Marketing team the most competent.Conduct yield management for maximum revenue.Direct sales to promote hotel effectively and efficiently both domestically or internationally and all productions do meet with the requirement of Accor standard and specifications.Prepare and administers the hotel Sales & Marketing Department budget on a monthly basis.

薪资: 8千-1万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

Liaises with individuals outside the hotel including, but not limited to, employee benefits representatives, attorneys, applicants, government officials, colleges and universities, competitors and other members of the local community与酒店外的个人联系,包括但不限于员工福利代表,律师,应聘人,政府官员,学院和大学代表,竞争对手和其他地方社区成员。 Manages Human Resource Department, ensuring compliance with all Corporate, area and hotel policies and procedures; and current local and government regulations pertaining to employment practices管理人事部,确保所有工作符合公司,地方和酒店的规章制度;符合与员工相关的现行地方和政府规定。 Prepares and submits periodic reports for management’s use in accordance with Corporate and government requirements, such as turnover reports, personnel inventories, absenteeism reports, health and safety, accident reports etc.根据公司和政府的要求制定并向管理层提交阶段性报告,如员工流动报告,人材储备报告,旷工报告,健康与安全及事故报告等。 Maintains and updates files on employee records, legal documents and other Personnel matters, efficiently and confidentiality高效,保密的维护和更新员工登记表、法律文件和处理其它人事问题。 Maintains effective communications at all levels of management and staff同各级管理层和员工进行有效的交流。 Assists in maintaining and creating a positive atmosphere within the hotel that allows for open two way communication that ensures morale and productivity reach the highest possible levels在酒店内协助保持和营建积极的环境,从而促进开放式的双向沟通,确保员工的积极性和生产率尽可能达到最高水平。 Develops and implements recruiting and screening systems and procedures in order to attract qualified candidates for position vacancies制定和实施招聘和筛选制度与程序,以便吸引合格人选就任空缺岗位。Monitors the administration of the Performance Appraisal Programme and acts in an advisory capacity to hotel department heads on the process监督管理员工绩效评定计划,并以顾问的身份为酒店各部门领导就计划的过程提供建议。 Regularly analyses hotel manpower requirements and recommends selection and development activities to meet those requirements定期分析酒店人工需求,对选拔和发展工作予以建议,從而满足酒店对人力资源要求。 Implements and monitors an effective employee relations and welfare programme in the hotel执行并监督酒店拥有良好的员工关系和有效的福利计划。

薪资: 3千-4千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

按计划定期组织销售拜访。每月制定临时时间表,用以记录上月所有的销售活动或其它相关活动。以周销售计划为基础,每周前或每周后向销售总监提交一份有关销售拜访概况的报告。记录自己客户的统计数据。每月提交客户客房使用量的总结报告。能够处理销售查询。(酒店宣传册、幻灯片、销售手册和酒店礼品)         需要时,要承担工作范围外的职责或在某个特定时期内在酒店其他部门工作。Organizes regular visits in accordance to a predetermined plan.Prepares a tentative monthly schedule to record all sales and other related activities for the preceding month.Presents a summary of his/her visits to the Director of Sales and Business Development on a weekly basis (Weekly Sales Plan) prior and after the week is completed.Records the statistics of his/her sales accounts.Submits production reports on his/her list of accounts on a monthly basis.Able to handle sales inquiries. (Hotel brochures, slides, sales kits and give-away)It is may be call upon to undertake responsibilities outside her own area and work in other divisions in the hotel for a specific period of time.

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

把食品整齐摆放在货架上和冰箱内。保持本部门工作场地干净、整齐。协助清洗设备及用具。 根据标准的烹饪方法在制作。和其它员工保持良好的工作关系。遵守饭店的规章制度。和所有员工保持良好的关系。Stock food items neat in shelves and fridges.Keep the section that he is assigned to ingood working order. Assist in cleansing utensils and equipment.                   Work accordingly to standard recipes. Keep good rapport with all staff.Follow hotel rules and regulations at all times.  Keep good relationships with all staff atall times.  

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

保持友好,整洁的形象给客人留下愉悦的印象。问候所有抵店和离店的客人并保持微笑和目光接触。    知会礼宾部经理和领班客人需求和喜好确保提供精确和个性化的服务。   陪同客人去房间并向客人介绍和推销酒店产品。                                                                                        为客人提供专业的有礼貌的行李递送服务。为客人提供一个专业的,高效的行李寄存服务。为住店客人和酒店内部人员处理所有收到的包裹,必须做好记录。处理住店客人给非住店客人的物品,并做相应记录。清楚酒店有关客人钥匙分发和控制的政策及其相关工作程序。负责传真和留言的递送。负责报纸的分配以及发放。提供酒店的相关信息以及其他特殊的有吸引力的景点或信息。根据客人的要求再次确认、改变、取消或预订航班的细节信息。协助保持大堂区域任何时间的高度整洁      协助维持酒店主要入口处交通、停车秩序Maintain a friendly, neat and pleasant image to guests.Greet all arriving and departing guests with a smile and eye-contact.Inform all Guest Needs and Preferences to your shift leader and/or Chief Concierge to ensure deliver accurate and Cousu Main service.  When escort the guest to the room introduce and sell hotel products.Provide a courteous and professional service of handling luggage delivery.Provide a professional and efficient service of handling guest luggage storage.Handle receiving of parcel for both in-house guest and back of the house. Proper documentation must be adhered to.Handle items from in-house guest for non-in-house guest for collecting. Proper documentation must be adhered to.Be aware of the hotel’s policies and procedures for the issuance and control of guest keys.Be responsible for faxes and messages delivery.Be responsible for newspaper distribution and delivery. Furnish information about the hotel and any special attractions or events of interests.Reconfirm, change, cancel or book flight details for guest per request.Assist in keeping the lobby area clean at all timesAssist traffic and parking of vehicles at the main entrance if necessary

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

 从客房部领取自己的工作任务,并查看是否有任何问题。在出席簿和钥匙簿签出所领耶的钥匙,配备着所需钥匙,清洁工具等备品到分配的区域中工作。 按照既定标准和工作程序,对客房、走廊和工作间进行清洁。 补充客用品。 检查、补充、收取小酒吧物品的费用。 不论在任何时候都可以接收洗衣或干洗。 如有需要,提供客衣服务的相关工作,包括递送布草、收取客衣等。 及时、真诚的完成主管分派的工作和客人要求。 向主管及客房办公室汇报酒店客房内的损坏或故障情况。 完成每日客房检查和服务员工作单。 及时向主管汇报并上交客人遗失物品至客房部办公室。 报告差异房。 热情地回答客人的询问。 确保尽可能让每个客人满意,始终达到并超越客人期望。 注意安全使用各种设备和清洁剂。 向上级汇报楼层里的反常行为和活动。 参加部门每项技能的交叉学习培训。 按时完成上级主管分配的其他任务。                                                                                                                Pick up work assignments from the Housekeeping Department, and review for any questions.  Sign in / out on the attendant sheet and the floor keys.  Report to assigned areas with required keys, equipment, supplies, etc. Clean and maintain guest rooms, guest corridors, and pantry according to set standards and procedures. Replenish guest supplies. Check, replenish and post charges of consumed mini bar items. Pick up laundry and dry cleaning items whenever require. Carry out valet services when required including delivery of linen or processing laundry orders. Ensure guest services specified by superiors and guests requests are promptly and courteously met. Report damage or malfunction in hotel rooms to superior and Housekeeping office. Maintain a daily room check and Room Attendant report. Report and submits lost and found articles to superior / Housekeeping office immediately. Report room discrepancy. Respond to all guest requests in an enthusiastic manner. Ensures a high level of customer delight, always meet and exceed customer expectation. Respect all safety measure and handling all equipment and chemical with CARE. Report unusual behavior / activities on floors to supervisor. Involves in multi-skilling program within the department. Complete other tasks assigned by superior on time.  

薪资: 3千-4千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

 指导员工的准备、服务工作。与厨房协调好当日或每月的特色菜及推荐菜。 及时完成酒店管理层所布置的所有工作。 记录并保存销售额,客人的投拆、解决办法及所涉及的人员和设备方面的细节。                   确保有足够的用品,并申请所需采购的物品。 确保员工完成好临时性的工作。 参加每天的晨会和每月的交流会议,总结并讨论服务及工作的准备情况。            监督并指导餐厅员工的服务情况。 确保所有设备和家俱处于良好的工作状态。          确保餐厅的干净、整洁。 通过他/她所表现的态度,行为和优秀的沟通力来推广索菲特品牌的理念。        牢记客人有可能提出的任何问题并给予解决方案. 确保各个相关部门反映迅速。 确保所有在餐厅的信息传达是最新的。 尽快使新员工熟悉酒店,就酒店的规章制度对员工进行培训。 确保员工保持良好的仪容仪表。 向领导提出建议,以提高工作效率、增加销售额。 必要时,确保各个部门和提供服务部门保持沟通。 建立良好的人事关系,在工作中树立良好的工作形象,给酒店的客人、客户、部门经理及员工以专业化及热情服务的美好印象。Briefs personnel on preparations, service and content of menu items.  Coordinates with kitchen on daily or monthly specials and promotions..Performs all duties as assigned by management. Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference.                   Ensure adequate of supplies, materials, and requisition for general supplies. Ensure employees properly carry out side duties. Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation.                                                                                                                        Monitors and supervises service flow in the restaurant. Ensure all fixtures and operating equipment is in good working condition.          Ensure good general appearance and maintenance of restaurant working areas. Promotes the Pullman brand philosophy through his or her exemplary attitude, behavior and excellent communication skills.        Takes note of remarks made by guests and finds solutions for any problems that may arise. Ensures a rapid response from the different departments concerned. Makes sure that all the information available in the restaurant is well presented and up-to-date. Trains personnel according to established procedures; Conducts orientation of all new employees and ongoing training of all staff. Ensure grooming and general appearance of staff conforms to Hotel standards. Makes frequent suggestions to Management in reference to restaurant general operation and F&B promotion. Assures the interface between all hotel departments and service-providers if necessary. Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 

薪资: 6千-8千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

确保员工保持酒店微笑服务的标准。确保下属员工及时报告工作。如有必要对下属进行纪律约束。参予员工的选拔工作。必要时推荐对员工的提升。确保下属员工到岗且在工作时间不闲谈。和其它采购员紧密联系,提高采购水平。协助其它采购人员开展工作。做好以下采购方面的记录:采购记录。供应商记录。图纸,说明书记录。打印单据记录。考虑和设立经济定购数量。寻找新的供应商使价格更具竞争性。介绍符合质量标准但价格低于现行价格的食品和酒水。Ensure grooming of the staff as per hotel standard.Ensure all staff under his/her administration report in time.Process disciplinary action of the staff should there be a necessity.Participate in the selection process of staff.Recommend staff promotion as and when it is necessary.Ensure that the staffs under his/her supervision are on the job and do not gossip while on duty.To cooperate with all organizations and persons engaged in activities designed to enhance the development and standard of purchasing.To counsel and assist fellow purchasing personnel in the performance of their duties.To keep records of purchasing development such as :Purchase record.Vendor record.Blueprint and specification record.Print-Forms record.To consider and set-up the Economic Ordering Quantity (EOQ).To find out the new suppliers to make the price more competition.To introduce the product to the F&B which is of industry standard but at a price lower than existed price.

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

认真高效地履职权范围内的责任和义务。以专业的工作态度和方法解决供应商提出的问题和要求。收集并核对所有与付款相关的文件(采购申请,采购单,验收记录,发票等),在填写这些文件之前,核实其准确性,合法性及完整性。制作应付款凭证并按时启动付款程序。负责所有应付款分类账的记录,并核对应付款分类账余额和总账余额是否相符。及时更新债权人的信息,核对现有未付发票金额是否与应付款账龄报表金额相符。编制月度付款计划,并根据计划做好支付准备。详悉记录现金支出日记账中记录的已发行支票的交易情况。完成付款批准程序后,在相关付款文件上盖上“已付”印章,以免重付。监督支票的发行和未用支票的安全。 To discharge the duties in an effective and efficient manner.To answer all queries from suppliers in a professional manner.To collect and review all documents pertinent to payment preparation (purchase request, purchase order, receiving record, invoice, etc…), ensuring mathematical accuracy, legitimacy and completeness of the transaction before filing them per supplier’s name, pending for payment.To prepare Payable Vouchers and initiate payment process in due time.To perform all Accounts Payable sub-ledger bookings and to verify that Accounts Payable sub-ledger and General Ledger balances are matching.To maintain up-to-date creditors’ filing and to ensure that on-hand outstanding invoices match with A/P ageing report as per the system.To prepare a monthly payment schedule and ensure the prompt payment preparation accordingly.To record all issued cheques in the Cash Disbursement journal.To prevent any risk of double payment by stamped all documents “paid” once payment approval process is completed.To properly monitor the issuance of cheques and the safeguard of any unused cheques.

薪资: 2千-3千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

把食品整齐摆放在货架上和冰箱内。 保持本部门工作场地干净、整齐。 协助清洗设备及用具。 根据标准的烹饪方法在制作。 遵守饭店的规章制度。 和所有员工保持良好的关系。Stock food items neat in shelves and fridges. Keep the section that he is assigned to in good working order.  Assist in cleansing utensils and equipment. Work accordingly to standard recipes. Follow hotel rules and regulations at all times.    Keep good relationships with all staff at all times.     

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

服从能力:服从上级领导指派的任务,并能够很好完成。 服务能力:为服务做好准备工作。根据酒店的标准和服务的顺序服务。 沟通能力:与上级,同事,保持良好的关系。 处理问题的能力:查明客人的满意程度,告诉主管任何客人的不满或问题无论大小。 Obedience: Personnel who assist their superior in carrying out an assigned task. Service: Assist in preparation of outlet for service periods. Adhere to the standards and sequence of service within the outlet. Communication: Maintain good relation with outlet captain, supervisor, manager and waiters. Problem solving: Ascertain guest’s satisfaction and advise supervisor of any guest complaints or problems no matter how small.

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

服从能力:服从上级领导指派的任务,并能够很好完成。 沟通能力:与上级,同事,保持良好的关系。 自我约束能力:根据酒店的标准和服务的顺序。 处理问题的能力:查明客人的满意程度,告诉主管任何客人的不满或问题无论大小。完全了解所有紧急程序。Obedience: Personnel who assist their superior in carrying out an assigned task.        Communication: Maintain good relation with outlet, supervisor, manager and waiters.Self-disciplined: Adhere to the standards and sequence of service within the outlet.Problem solving: Ascertain guest’s satisfaction and advise supervisor of any guest complaints or problems no matter how small. Understand fully all emergency evacuation procedures. 

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

要熟知菜单、食品配方及其它方面的知识,以便向客人推荐各种食品及饮料。        清洁并擦亮所有器皿。 保持工作场地及餐具室内物品的齐全、干净、整洁。 根据餐厅的规定来摆放餐桌。 结束服务后,要清理所有的饭菜,并清洁桌面。 始终保持良好的仪容仪表。Suggests food and beverages to be well versed with the menu, method of preparation and accompaniments. Cleans and polishes Glassware, China ware, hollowware and flatware. Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation. Sets up tables in accordance with Restaurant policy. Cleans and removes dishes from the table after service is completed. Maintains excellent grooming standard at all times. 

薪资: 3千-4千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

质量: 保证让客人满意, 负责餐厅营业前的准备工作, 接触客人询问客人的满意度, 坚持着装制度保证员工的勤务按时报告交谈,训练和发展: 提醒经理合作的归纳,训练,劝导和发展. 进行高档位推销. 处理每天的训练.精通物品和服务能力在餐饮部完成周期餐厅内视察,检查餐厅的整体情况,固定设备的修理,试用及操作设备,有必要的情况下申请设备维护财务: 保持价钱意识的态度, 控制生意的影响和起伏,控制餐厅的预约确保是按适当的步骤进。Quality: Ensure complete guest satisfaction as top priority at all times. Be responsible for the preparation of outlet. Ascertain guest satisfaction by approaching and inquiring with them during the operation. Enforce grooming policy to ensure that ambassadors report to work punctually in accordance with the rosterCommunication, Training and Development: Assist the Outlet manager with induction, training, coaching, counseling and development of associates. Be familiar with all current menus and beverage lists. Also to conduct daily training topic. Be completely conversant with all items and services available within the entire HotelCompletes weekly restaurant inspection; checks overall restaurant appearance, the repair of its fixtures, fittings and operating equipment, initiates maintenance request as necessaryFinancial: Maintain a cost conscious attitude. Monitor changes to the volume of business and react accordingly. Monitor restaurant reservations and booking ensuring they are recorded and processed according to established outlet procedures.

薪资: 面议 经验:1年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

1. 酒店及其区域内保持好个人卫生和仪表的整洁。2.工服着装和仪容仪表符合酒店规定。3.按照程序遵守出勤时间。4.确保布置好早餐自助餐台,下午茶和晚间的日落时光。5.熟悉餐饮知识和服务。在行政楼层早餐下午茶和        晚间的日落时光时段为客人提供服务。6.每班检查行政酒廊当天预抵, 预离客人信息及第二天预抵客人信息,包括贵宾、回头客人、团队的情况以及特别要求。7.任何时候确保备用金充足和准确。8.按照客人的订房要求和喜好以及房间控制的政策分房。准备需要预分配的房间和贵宾预订9.处理客人的留言,传真和邮件,确保上述信息准确、完整、迅速的送达客人。10.熟悉可供兑换的外币以及兑换率以便提供外币兑换服务。11.完全熟悉前台设施设备的保养及操作程序。12.为客人办理快速入住离店结帐手续。13.对客人的要求反应迅速,主动承担责任满足客人的需求。14.通过观察或与其他同事的交流预见客人的需求,提供快速高效以及个性化的服务。15.收集记录所有客人地喜好并更新客人客史。16.完成工作日志,与下一班进行充分的交接,以确保所有信息被清晰传递, 所有客人要求被记录。17.确保“班次报表”和“未完成工作报表”能够得到很好的跟进。18.确保欢迎礼品已放置预抵入住行政楼宾客的房间19.  与客房部协调,确保行政楼层的鲜花保持新鲜。20.提供整理收拾行李,取出整理行礼服务。21.按照大使手册、规章制度来执行日常的工作。22.遵守酒店的工作政策及程序,遵守索菲特的商业行为规范以及大使手册中的条款。23.完成上级交待的其它任务。1.Adhere to the specific hygiene and personal appearance standards in the hotel area2.Adhere to hotel policy regarding uniform and personal presentation3.Adhere to the set procedures for attendance and time keeping4.Ensure that buffet breakfasts, afternoon tea and evening drinks are properly set up5.Familiar with food & beverage production knowledge and service, Provides F&B service during operation period for breakfast, afternoontea and evening drinks. 6.Review Club Millesime arrival, departure and next day arrival departure information on a daily basis7.Maintain cash float and accurately handle monies at all times8.Assign the rooms according guest’s request, preference and rooms control policy. Set up pre-registered and VIP reservations Performs room, rate and/or name change9.Convey information and messages to appropriate personnel in a timely and efficient manner10.Be fully conversant and efficient in dealing with foreign currencies and their exchange rates in order to provide foreign exchange services to guests11.Totally familiar with all Front Desk back‑up procedures in the event that any Front Office equipment malfunctions12.Perform check-in and check-out promptly and efficiently according to standards13.Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction14.Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates15.Selection and note any guests’ preferences for update to guests’ profiles16.Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly and any guest’s request are recorded.17.Ensure that “shift reports” are printed and “Traces” are followed up accordingly18.Ensure that amenities are placed in Club Floor rooms prior to guests’ arrival19.Coordinate with Housekeeping on the set up of        flowers in Club Floor Lounge20.Offer service for packing and unpacking21.Adhere to the provision outlined in the Employee’s Handbook, Disciplinary Code and Rules and Regulations.22.Abide by the Hotel’s Policies and Procedures, Sofitel Code of Business Conduct and the hotel’s Associate Handbook.23.Carry out other tasks as directed by the                        supervisors

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

确保值班内任何时刻酒店的安全。配合领班主管完成经理交与的其它任务。保存酒店突发事件及客人投诉等的记录,提交主管采取行动协助工程部工作并提醒工程主管故障照明及设备。参加例行会议,回顾本部门的工作情况并提出调整和改善的意见,同时阐明新的方针政策规定。掌握酒店安全政策和规程,并保证严格遵守。掌握消防服务及应急程序,以及本部门在紧急情况下应承担的责任。每月检查并汇报所有灭火器情况。控制酒店物品的出入,严格按照酒店规定执行。有效地处理解决所有员工的质疑和投诉,并与酒店所有的宾客建立友好关系。Responsible for maintaining the highest level of Security at all times whilst on duty.Assistant with captains to complete the work which is arranged by  Assistant SSC Manager.Maintain a Hotel log book on incidents, complaints etc. and refer them to the service leader (SSC Supervisor) for follow up action.Assist Engineering and alert the Engineering Supervisor of any lights out of  order or faulty equipment.Attend regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time.Be aware of the Security policies and procedures of the Hotel, and ensure that they are being strictly adhered to.Be aware of the Fire and Emergency procedures, and your Departments responsibility in an emergency.Check & report on all fire extinguishers  monthly.Control hotel property taking in and out, strictly according to hotel security regulation to   carry out.To handle and resolve all staff queries and complaints in an efficient manner and to establish an amicable relationship with all clients.

薪资: 3千-4千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:面议

1.注意收集员工中各种建设性意见。2.注意与酒店周边单位和政府分管市容、交警、街道卫生等人员保持良好关系。 3.负责处理当值期间涉及治安、消防、交通秩序的日常事务,协助安全部主管、消防主管处理突发事件,编写每日当值工作记录。 4.遵守并执行由雅高集团或酒店制定的各项规章制度,从而达到统一及服务的最高水平。 5.完成安全部主管交办的工作。6.每天当值前必须清楚酒店当日的各项营业活动情况,组织安排每天的内外保日常工作。 7.当值勤期间发生重要事件和问题要及时向安全部主管汇报,做好每天的当班情况记录工作和交接班工作。 8.当班期间负责检查保安各岗位制度执行情况,并注重指导和要求保安员按正确的方法操作。9.当值期间注意对酒店的治安重点部位如大堂、员工通道、酒吧、客房电梯厅(首层)等加强控制。10.派警卫协助财务部去银行解款。11.负责保安各岗位正常离岗替代。 12.协助安全部主管处理突发事件。13.掌握消防应急预案,明确发生火灾等突发事故时自己的职责。14.与部门员工和酒店员工建立良好的人际关系。15.定期对自己工作进行总结以提高工作水平。 16.定期向上级主管汇报工作执行中的合理建议及要求。17.注意做好工作中的保密事项。18.根据部门岗位制度和培训程序对新入职保安员作好培训工作。 19.每天检查当值保安员的仪容、仪表、礼貌服务。20.做好每天当值保安员的考勤记录。21.注意对优秀保安员的培养。 22.严格执行人事部发布的《考勤政策》。 23.严格督促各自班组的成员每日认真签到并做好相应记录。 1.Pay attention to collect different constructive opinion about the department and hotel. 2.Establish good relationship with other  companies, local government, local police station etc. 3.Deal with the daily routine regarding security, fire&trafficorder. In addition, assist Security and fire Supervisor in handling emergency and record the work diary. 4.Conform to and enforce policies, procedures, rule, and regulations as laid down by ACCOR and the Hotel in ordertoachieve the highest levels of uniformity and guest service. 5.Perform special duties as required by Security Supervisor. 6.Organize & arrange the daily internal & external security job according to the hotel business and event. 7.On finding unusual accidents, report it in a timely manner to supervisor. Prepare daily on-duty record and hand-over work. 9.Be responsible for inspecting all section’s daily work. Pay attention to the standard operation procedure. 10.When on duty, pay attention to the Hotel major area (such as lobby, staff entrance, bar, first floor of guest elevator.) 11.Assist the Accounting Department in the cash transfer work.12.Ensure that the Security & Fire area is not left unattended at any time whilst on duty. 13.Assist the Security Supervisor in handling the emergency.   14.Know well about fire emergency pre-plan. Make sure own duty and responsibilities when the fire or other accidents occurring. 15.Establish good relationship with departmental staff and hotel staff. 16.Frequently make up a summary to improve the working level. 17.Regularly put forward reasonable suggestion andrequirements through the work. 18.Pay attention to the confidentiality.19.Organize regular departmental training for new . 20.Pay particular attention to courtesy, efficiency, service standard, grooming diplmacy and actual job knowledge of daily on-duty . Record daily staff attendance. 21.Pay attention to develop leadship qualities among subordinators. 22.Carry out “Attendance Procedure” issued by HR strictly.23.Supervise staff of own group to fill in attendance form every day and record strictly. 

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