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薪资: 4.5千-6千 经验:不限 企业类型:国际高端酒店/5星级
地区:安徽-合肥 食宿:提供食宿

岗位职责1.与现有生意的客户公司保持良好的联系。2.不断拜访新的客户公司争取新的客源。3.及时跟进商散客户所带来的商务团队。4.要经常与客户公司保持电话联系,并且要给客户公司的住店客人致欢迎电话。任职要求1、大专以上学历。2、有酒店相关工作经验。3、抗压能力强。

薪资: 5千-8千 经验:不限 企业类型:国际高端酒店/5星级
地区:海南-三亚 食宿:提供食宿

招聘会议销售经理1名。岗位职责1.根据部门经理制定的销售计划,具体执行争取市场的销售工作。2.掌握市场动态,定期向部门经理提出销售调研报告。3.研究市场,预测商情,及时掌握市场动向,协助销售总监做好促销计划。4.制定、修改和审核有关报价信、合同及推销信件。认真做好档案资料管理工作。5.负责以销售主管的业务培训工作。6.定期进出销售计划中所负责部分的执行情况报告,并对计划执行中存在的问题提出意见。7.按计划走访客户,了解客户对酒店的意见,增强与宾客的的沟通,建立良好的客户关系。岗位要求1.大专以上学历。有从事酒店销售、公关等部门的工作经历。2.具有市场调查和预测能力,能及是掌握市场动态,并能综合分析,及时地提出相应的措施和合理的建议。3.有较强的语言表达能力,能撰写市场调研报告,具有起草工作计划、总结及业务汇报的能力。

薪资: 8千-1.5万 经验:2年以上 企业类型:国内高端酒店/5星级
地区:浙江-杭州 食宿:面议

岗位职责一、 负责长期收集并研究市场信息、竞争对手信息,为集团拓展战略规划提供建议和信息支持。二、 根据景澜酒店集团拓展战略规划制定具体实施计划和操作方案并实施。三、 协助上级对重大投资、管理项目做好投资前期考察和商务谈判工作。四、 协调财务、工程、营运、营销等部门或团队与项目之间的工作配合。五、 指导、监督、检查拓展经理的日常项目拓展工作。六、 负责审核拓展经理填报的各类工作报表。七、 负责填报项目拓展中心的各类种拓展表格、报告等。八、 负责《合作意向书》、《项目建议书》、《全权委托管理合同》等文本文件的草稿审核,修改后报上级核准。九、 根据项目拓展各阶段的工作需要,及时协调集团内外部相关资源,解决拓展经理、项目业主的各类合理需求。十、 负责召集拓展经理的工作会议,及时掌握、调整拓展经理的拓展工作进度十一、 协助上级开展市场开发、渠道建设等方面的工作。十二、 与各地旅游饭店行业政府主管部门、商会协会、地产开发商,饭店业的专业咨询顾问机构、设计机构、商业中介机构等保持良好的合作关系。十三、 完成上级布置的其它工作。任职资格:一、 基本素质:具备良好的沟通能力及业务技能,责任心强,有较强的组织管理能力。二、 健康条件:健康三、 文化程度:大专四、 工作经验:相关工作经验2年

薪资: 3千-4千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

1.根据上级的要求,完成其它工作。2.能够操作本部门所有的机器及设备。3.不断地培训员工,便提高出品的质量。4..尽量减少浪费。5.带领本部门员工工作,作好充足的准备,以便顺        利完成工作。6.检查准备工作,确保高质量。7.建立并保持本部门良好的工作关系。8.遵守饭店的规章制度。9.和所有员工保持良好的工作关系。 1.Perform any other duties as assigned by supervisor.2.Operate all utensils and machinery in his assigned section. 3.Train subordinates continuously in order to upgrade quality and production in a professional way. 4. Responsible for the wastage and try to minimize the spoilage.    5. Delegates work to his subordinates in order to run uninterrupted. 6. Checks preparation and work done to ensure quality.7.Establishes and maintains good relationships in his section. 8..Follows hotel policies at all times. 9..Keeps good relationships with all staff at all times. 

薪资: 2千-3千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

 完成周期餐厅内视察,检查餐厅的整体情况,固定设备的修理,试用及操作设备,有必要的情况下申请设备维护。 参与菜单和酒水单的计划。 与客人进行积极的沟通交流,询问客人的满意度。 在索菲特会所鸡尾酒时光组织品酒会。 抽查各个点的酒水账目。Completes weekly restaurant inspection; checks overall restaurant appearance, the repair of its fixtures, fittings and operating equipment, initiates maintenance request as necessary. Participates in the planning of menus & beverage lists. Be

薪资: 5千-6千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明

进行培训理疗师需要培训所有水疗服务菜单上面的项目。 培训前台菜单上具有优势有先进技术的理疗,解答问题、培训零售产品,销售和零售方法。 培训基于理疗菜单中的技能和优势禁忌,为水疗理疗师和服务员培训零售和销售。 主动安排、监督,开展员工职位范围下的新的和正在进行的培训项目监督。 出席所有产品和治疗教育课程。 保持积极的客户关系,包括住店客人客人,和电话询问。 接收和回复客人的问题,所有的评论或投诉与自由裁量权和紧急事件。 专业和灵活的服务,尽量满足客人需求。 Conduct training for the therapists for all spa services in the Treatment menu. Conduct training for the receptionist for advanced knowledge of the treatment menu and benefits, contra-indications, retail products, sales and retail techniques. Conduct training on basic knowledge of treatment menu and benefits, contraindications, retail lines and sales for Spa therapists and attendants. Proactively schedule, supervise and conduct employee new-hire and on-going training programs under the positions scope of supervision. Attend all product and treatment education classes. Maintain positive guest relations at all times, including in-house guests, day guests, and telephone inquiries. Receive and respond to all guest concerns, comments or complaints with discretion and urgency His services will be professional and predictable but flexible enough, when necessary, to adhere to the individual needs and wants of guests. 

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

.日常行政工作, 控制文具、印刷品和办公用品的库存、消耗和定制,传达和分发备忘录信息、信   件等书面沟通信息,并协助各部门完成部门出勤记录。              制定和维持有效率的各部门员工工作关系,建立本部门内和各部门间的工作关系。       

薪资: 5千-6千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

 Maintain a friendly, neat and pleasant image to guests. 保持友好,整洁的形象给客人留下愉悦的印象。 Greet all arriving and departing guests with a smile and eye-contact.问候所有抵店和离店的客人并保持微笑和目光接触。Supervise and delegate duties to Bell Attendant, Door Attendant.监督和分派任务给礼宾员、门童。Ensure that the Bell Attendant and Door Attendant are at their respective position so that no area is left unmanned at all times. 要确保行李员和门童在各自的岗位上,不能出现空岗的现象。 Solve problems regarding allocation of personnel, handling of complaints, etc.解决关于人员分配,投诉处理等方面的问题。Maintain the grooming, personal hygiene and dres

薪资: 2千-3千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

服从能力:服从上级领导指派的任务,并能够很好完成。 督导下属员工按操作程序,热情周到地为宾客服务,对宾客的问题、投诉和要求应迅速而机敏地作出反应。 负责员工的考勤,工作班次的编排,检查员工的仪表、仪容,做好营业前准备工作。 对员工进行业务培训,提高员工素质、调酒技能和服务水平,对员工的表现作出评估。 负责酒吧用具的保管和管理。 协助楼面做好出品推广的同时,控制出品成本率 处理问题的能力:查明客人的满意程度,告诉主管任何客人的不满或问题无论大小。完全了解所有紧急程序。 清洁吧台为营业作准备。 时刻保持并提供高质量的服务。 按照既定的服务序列和程序,配合饮料的订单,在部门运作。 根据订单从库存中及时取货。 禁止在没有领班的允许下擅自离开工作区域。 熟悉餐牌和饮品专业术语。 确保在酒吧营业前充足的玻璃器皿和吧台器具。 出席所有部门经理或培训部门组织的培训活动。 无论何时及时报告正确穿着制服名牌。 Obedience: Personnel who assist their superior in carrying out an assigned task. Communication: Maintain good relation with outlet captain, supervisor , manager and waiters. Self-disciplined: Adhere to the standards and sequence of service within the outlet. Problem solving: Ascertain guest’s satisfaction and advise supervisor of any guest complaints or problems no matter how small. Understand fully all emergency evacuation procedures. Clean and prepare bar. To perform a high quality service standard at all time. To serve beverage orders according to the established service sequences and procedures, in the Departmental Operations Manual. Obtain adequate stock from stockroom as per request sheet. Do not leave the area of work without notifying Team Leader. To be familiar with menu and beverage terminology. Ensure sufficient quantities of glassware and bar utensils are available prior to the opening of the bar. To attend all training sessions organized by the Outlet Manager or Training Department. To prepare mise-en-place and perform side duties.

薪资: 6千-8千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

确保员工保持酒店微笑服务的标准。确保下属员工及时报告工作。如有必要对下属进行纪律约束。参予员工的选拔工作。必要时推荐对员工的提升。确保下属员工到岗且在工作时间不闲谈。和其它采购员紧密联系,提高采购水平。协助其它采购人员开展工作。做好以下采购方面的记录:采购记录。供应商记录。图纸,说明书记录。打印单据记录。考虑和设立经济定购数量。寻找新的供应商使价格更具竞争性。介绍符合质量标准但价格低于现行价格的食品和酒水。Ensure grooming of the staff as per hotel standard.Ensure all staff under his/her administration report in time.Process disciplinary action of the staff should there be a necessity.Participate in the selection process of staff.Recommend staff promotion as and when it is necessary.Ensure that the staffs under his/her supervision are on the job and do not gossip while on duty.To cooperate with all organizations and persons engaged in activities designed to enhance the development and standard of purchasing.To counsel and assist fellow purchasing personnel in the performance of their duties.To keep records of purchasing development such as :Purchase record.Vendor record.Blueprint and specification record.Print-Forms record.To consider and set-up the Economic Ordering Quantity (EOQ).To find out the new suppliers to make the price more competition.To introduce the product to the F&B which is of industry standard but at a price lower than existed price.

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

Check on work attendance.负责各部门的考勤审查工作。 Assist in locker check.协助检查员工更衣柜。 Provide input for probation and formal performance appraisal discussions in line with company guidelines.提供试用期输入和正式绩效评估的讨论,并保证同公司方针保持一致。 Coach, counsel and discipline staff, providing constructive feedback to enhance performance训练、劝告和教导员工,提供结构化的反馈以提高绩效。 Make all sorts of personnel statistic statements or reports directed by superiors, well recording the increase or decrease of staff, and being familiar with the staff salary situation.按上级要求做好各类人事统计报表,及时掌握酒店员工的增减和工资变化情况。 Handle all the insurance and Housing Fund issues.负责酒店员工的保险和公积金工作。 Handle investigation and reimbursement of staff injury and procreation.负责处理职工工伤、生育的审查与报销工作,并做好善后工作。 Ensure Staff and Manager awareness of HR Policies and procedures确保员工和经理了解人力资源的规章制度。 Ensure information relating to industrial instruments is readily available to all Staff and Managers确保能够随时为员工和经理提供与行业规定相关的信息。 Assist managers in developing work practices that are in line with OH &S policies协助经理制定符合职业健康与安全条例要求的工作程序。Assist with line staff counseling and career management协助员工的咨询和职业管理工作。 Adhere to time frames established by Head Office遵守总部设定的时间表。 Initiate programs which foster good work relations such as social club and consultative committees建立倡导良好工作关系的计划如:社交俱乐部和顾问委员会等。 Maintenance of employee files员工档案的维护工作。 Maintenance and administration of OH&S work place cases, as well as the management of rehabilitation programs维护和管理工作中的职业健康与安全案件,并负责管理康复计划。 Data Base Management数据库的管理Manage standardized responses to correspondence管理标准化的书信回复。 Assist

薪资: 5千-7千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

完成每周的宴请和拜访计划。 针对团队,散客,会议及宴会生意信息开展电话销售、访问、邮寄等销售活动。 确认所有的预定单(包括宴会与会议)被准确无误地在销售部与宴会之间进行沟通并生效。 保证对所有的来信和电话询问都进行有效的处理,建立一种令人愉快的工作关系。 记录客户对于酒店发展的建议和最新的信息。 熟悉酒店电脑及数据系统的运作和应用程序。 确定并保持对“销售及餐饮”等酒店电脑系统软件的有效运用。 注意整个酒店尤其是主要部门的运作(前厅部、客房部、餐饮部、宴会厅等)。 密切关注涉及竞争对手酒店的事宜(位置、常规价格、服务-偶尔或经常需要的)。 通过经常宴请、参观酒店、介绍酒店等活动宣传饭店。 维护酒店的正面形象。 发展同公众、旅客、客户以及商界人士之间的积极紧密关系。 销售经理缺席时,由助理销售总监指定另一名销售经理代行职责。Complete weekly entertainment and weekly activities plan. Conduct sales campaign by direct sales call / visits/mailing for group,meeting and banquets from all sources for bookings and leads. Make sure all booking orders (banquet/meetings) are correctly instructedfor effective communication between sales and banquet operation. Ensure all incoming correspondence and telephone enquiries are handledwith efficiency and great care to build up a pleasant working relationship. Keep clients advised of latest information regarding hotel’sdevelopment. The Sales Manager is familiar with the operation and application of thehotel's computer / data processing system. Ensure the implementation and utilization of in-house softwareespecially the “sales and catering”, use it efficiently and maintain itsapplication Keep well informed about the operations especially in essentialdepartments (Front Office, Housekeeping, F&B, Banqueting etc.). Closely observe matters pertaining to competition (sites, prices,services offered on a regular basis - quarterly or more often if need be). Promotes the hotel as often as possible through entertaining,conducting, site inspections, presentations etc. of the hotel.&nbs

薪资: 3千-4千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

在市场传媒总监的管理下,全面负责饭店内的所有美术设计工作。负责酒店内所有美工工作。必要时美工要协助集团内其它酒店。确保全部设计与出品与所要求的相一致并符合雅高亚太地区的标准。保存有关国内外所有饭店的出版物和增刊的设计。根据公关经理的工作进程表,设计准备所有的酒店宣传材料。管理所有供公关宣传使用的宴会厅或特殊事件的照片。不断更新有关饭店设施和服务的照片。协助准备新闻稿。负责公关相片的存档。协助联系中国的媒体。能创造性制图。熟悉制图软件,包括AI, ID, PS, LR。可保持绘画,文字排版或印刷风格的一致性。 Wholly in charge of all design and artwork required of the hotel under the supervision of the Director of Marketing Communications.Responsible for all the hotels art requirements.The Graphic Artist must assist other hotels within the Group if necessary.Make sure all design and production in line with requirement and standard of Accor Asia Pacific.Keep a file of reference materials related to the design of all hotel publications and promotional materials, both local and overseas.Prepare layout of all hotel publications well ahead of schedule for preparation to Director of Marketing Communications.Handle all photos taking for banquet functions and for special events for PR coverage.Update photos of hotel facilities and services.Assist in the preparation of Press Releases.Control PR photo files.Assist in contacting Chinese press.Capable of conceptualizing and developing graphics.Experience on PC graphics software, incl.AI, ID, PS and LR.Appreciate consistency of graphic style and typography. 

薪资: 5千-6千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

通过媒体印刷最大化酒店宣传。寻求在地方和国家媒体进行发布争取媒体报道所有特别活动和节目该酒店通过新闻发布会,备忘录和新闻故事征集媒体宣传酒店新的设施,娱乐和服务。举办活动有关的广告和公共关系活动,以改善酒店公共善意的事件。制作并制定一系列事件日历计划和战略。密切监测外界对酒店的反馈信息,并向市场传讯经理汇报,并建议采取适当行动。通过销售团队征求选择和管理使用的适当的公司礼品清单。审查所有的财产印刷材料,以确保它是正确的措辞,对酒店有良好的影响。统筹内部杂志或信件最新的活动信息给与客人公司或总公司工作人员。建立一个资源中心 - 提供报纸和杂志剪报服务和酒店相关出版物,以确保有效的通讯和信息系统。 通过有组织的销售电话/活动/游说发展潜力的商业活动。通过媒体的宣传以增加我们在社会上的地位。招待客户,内部嘉宾和重点企业,以便保持公共关系,我们可以与他们有网络合作以增加我们的知名度和媒体曝光的机会一直掌握有关酒店竞争对手的销售/市场营销战略或新设施的市场情报。拟定公关活动和广告计划。Maximize press relations by media.Seeking story placement in local and national media.Soliciting media coverage for all special events and program.Generating publicity for new facilities, entertainment, services and functions of the hotel through news releases, memos and story solicitation of the news media.To organize events/ activities related to the advertising and Public Relations of the Hotel in respect to improving public goodwill. Make and formulate a plan and strategy for a calendar of events.To monitor closely external opinion(s) of the hotel and to feedback such information to the MarCom Manager and recommend the appropriate actions to be taken.To solicit select and manage the inventory of appropriate corporate gift for use by the Sales team.To review all printed material for the property to ensure it is properly worded and the image is reflective of the hotel. All print jobs to have GM approvalCoordinate the production of in-house magazine or newsletter to give updates on activities in the hotel to our guests, clients, corporate head office as well as employees.Create a resource center – offering newspaper and magazine clipping service and hotel related publications to ensure an effective communications and information systems.Through organized sales calls/ activities/ solicitations, develop potential events which are media driver, re

薪资: 6千-8千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

1.Oversees and supervises the overall performance of the department to ensure all daily tasks and duties are completed on time2.Develops, organizes and implements on-the-job training to Reservations Agents3.Ensure efficient handling of all reservations, keep most updated figures and input accordingly.1.监控和督导整个部门的运作和表现,使所有工作按时完成。2.为预订部员工开发,组织和实施工作培训。3.确保有效地处理所有预订,保持最新近的数据并正确地输入电脑。

薪资: 1万-1.5万 经验:3年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

制定年度培训计划和准备酒店季度报告。 发展和维护酒店培训设备设施,包括培训教室和图书馆。 准备月度培训计划和安排培训课程。 维护、监督和管理培训记录。 识别内部和外部培训资源以及优化培训预算。 提供支持保证服务质量和奢华顾客体验的培训项目。 组织大使关系活动。 对于酒店内的各部门开展年度培训进行需求分析,并且将酒店年度培训计划与业务计划相结合。 协调各部门经理,来帮助他们识别部门培训师和培训机会。 根据需求为大使开展相应职业生涯规划、培训和发展等咨询。 发展和改进培训方案以满足酒店的需求(包括课程计划、学员手册、辅助程序和用户手册)。 拥有自己部门的发展规划来保证培训部成员的培训知识和技能,指导和提供支持来帮助。 培训主管及英语培训师在培训上的需求。 计划, 组织大使的社会的、运动的和娱乐的活动。 通过制作和发布各种海报,确保品牌的文化、质量标准和行为/态度能长期在酒店使用。  Develop annual hotel training plans and prepare quarterly reports to management. Develop and maintain hotel’s training facilities which include the training room & library. Prepare the monthly training calendar and arrange the training courses. Maintain, supervisory and management training records. Identify internal and external training resources and optimize the training budget. Provide training to support quality standards to ensure a luxury guest experienceOrganize Colleague Relations activities. Conduct an annual training needs analysis for each department within the hotel and incorporate the hotel’s training plan with the Business Plan of the hotel. Coordinate with the department managers to help identify departmental trainer and training opportunities for ambassadors. Counsel hotel personnel as needed in areas such as career planning, training and development etc. Develop and adapt training programs to meet day to day hotel needs(including lesson plans, participant materials, job aids and user manuals). Has the own department development plan to keep their training knowledge and s

薪资: 3千-4千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

履行被分配的职责,尽自己所能提高工作效率。不断监控对客服务水平,通过客人的认可及热情,确保任何时间都能最大限度地令客人满意。同所有客人建立良好的公共关系。参加部门早会以及其他会议。查看每天重要的工作安排并且与部门大使分享信息。准备本部门排班表。完成其他酒店管理层安排的职责。确保前台始终有足够的人员安排。确保给每一位大使进行培训,以使大使有能力最有效地在其岗位上工作。确保“班次报表”和“未完成工作报表”能够得到很好的跟进。保持对前台的监管以直接监督前台服务员的对客服务情况。确保每位入住宾客的登记资料的完整录入。与大堂使者协调引领第一次入住的客人和回头客事宜。监控房间分配情况,以确保让客人满意和让客房利益最大化的双赢状态。与所有部门保持良好的协作关系,特别是客房部与预订部。检查房态差异报告以及维修房态,确保随时保持正确的房间状态信息。每天都核查团队帐目,确保团队帐目能得到及时更新。确保预抵团队的帐目安排得到恰当的准备和安排。确认预退房的数量和对延迟退房的客人做出计划安排。核对客人帐单以确保其完整性及准确性。在前台办理外币兑换、结帐手续。如有潜在的信贷危险或其有关客人的问题,及时通知前厅经理。与相关的客人联系以结清所有未结客人,旅行社或公司的帐目。保证严格执行钥匙控制程序。负责公安管理系统传输达标。如有需要与礼宾部随时保持协调。确保前台大使在系统故障时有能力进行手工操作。确保有关对客保密的程序,严格地得到执行。报告工作效率问题并提供改进的方案建议。推动乐雅会会员计划。确保乐雅会会员计划顺利实行并且达到雅高集团的标准。熟悉会员加入程序和会员优惠计划。乐雅会会员计划在酒店的所有更新和活动都要及时与大使沟通。Contribute to overall operational efficiency by performing relevant duties as assigned.Monitor guest service constantly, ensuring that at all times maximum guests satisfaction is    being achieved through guests’ recognition and prompt cordial attention.Establish good public relationships with all guests.Attendance in departmental morning briefing and other meeting where necessary.Review important statistics and share information with other team members.Prepare duty roster.Perform any other duties as assigned by the Management team of the hotel.Facilitate and ensure a sufficiently manned Front Desk counter at all times.Ensure that proper training of ambassador is done such that ambassador has the necessary skill to perform duties with maximum efficiency.Ensure that ‘shift reports’ are printed and ‘Traces’ are followed up accordingly.Maintain an active presence at the Front Desk to directly supervise the service   ambassadors attending to the guests.Ensure that entries in every registration are proper

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

保持友好,整洁的形象给客人留下愉悦的印象。问候所有抵店和离店的客人并保持微笑和目光接触。    知会礼宾部经理和领班客人需求和喜好确保提供精确和个性化的服务。   陪同客人去房间并向客人介绍和推销酒店产品。                                                                                        为客人提供专业的有礼貌的行李递送服务。为客人提供一个专业的,高效的行李寄存服务。为住店客人和酒店内部人员处理所有收到的包裹,必须做好记录。处理住店客人给非住店客人的物品,并做相应记录。清楚酒店有关客人钥匙分发和控制的政策及其相关工作程序。负责传真和留言的递送。负责报纸的分配以及发放。提供酒店的相关信息以及其他特殊的有吸引力的景点或信息。根据客人的要求再次确认、改变、取消或预订航班的细节信息。协助保持大堂区域任何时间的高度整洁      协助维持酒店主要入口处交通、停车秩序Maintain a friendly, neat and pleasant image to guests.Greet all arriving and departing guests with a smile and eye-contact.Inform all Guest Needs and Preferences to your shift leader and/or Chief Concierge to ensure deliver accurate and Cousu Main service.  When escort the guest to the room introduce and sell hotel products.Provide a courteous and professional service of handling luggage delivery.Provide a professional and efficient service of handling guest luggage storage.Handle receiving of parcel for both in-house guest and back of the house. Proper documentation must be adhered to.Handle items from in-house guest for non-in-house guest for collecting. Proper documentation must be adhered to.Be aware of the hotel’s policies and procedures for the issuance and control of guest keys.Be responsible for faxes and messages delivery.Be responsible for newspaper distribution and delivery. Furnish information about the hotel and any special attractions or events of interests.Reconfirm, change, cancel or book flight details for guest per request.A

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

预订员使酒店的客房预订与酒店的服务目标及程序保持一致,来提高酒店的收益。协助客人,确保客人在昆明索菲特酒店入住期间的舒适并对饭店留下了美好印象。按照部门工作程序处理预订和咨询。确保对酒店产品知识和服务有着高度的理解以便 向客人解释并且销售酒店服务和设施。记录所有新进的预订,接收并确认所有的房间预订。接受通过邮件,传真等方式的预订并发回确认。回答关于酒店服务和设施的询问,回答房价和房间类型的询问,确保所有客人的需要都被及时回复, 给客人提供最新和最准确的信息。悉知房价变动,特殊安排,各种促销活动和预订截止日期。监控预订情况并通知预订部经理目前和未来的住      房率。按照酒店标准保持高水准的电话应答技巧。在部门里创造最高的效率。回答关于预订的投诉并把问题向预订主管汇报。随时表现出专业的态度和行为。要不断的提高对客服务水平,确保赢得客人最大程度的满意和热忱的关注。同客人建立良好的公共关系。落实“预订未到客人”的名单和每日团队取消情况。检查每日预抵客人名单,特殊的备注和更改的预订,房间价格,特殊的安排,重要客人等,准备第二天的贵宾名单,交叉检查并在每天早上交至销售及商务发展部总监。18.对本岗位发生的事情要做日常报告。管理预付押金并按照规章制度和财务部密切合作。通过合适的途径,向客人提供服务和最新、最准确的信息。保持饭店的良好声誉并协助饭店赢得更高的利润。同饭店的所有同事和员工建立良好的工作关系。给予所有同事理解、支持、鼓励和帮助。确保尽可能提供安全的工作环境以保护索菲特形象大使在工作场所免受歧视、骚扰和迫害。使用及时和保密的方式对待有关骚扰和歧视的投诉。

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

 1.Balancing /posting daily payments and reconciling short payments.平衡账目/将每天付款入账并核对调整短期支付。2.Ensure timely billing of invoices and statements per credit policy.确保依信用政策按时开发票和账单。3.Prepare and input journals for transfers between debtor’s accounts.准备并将债务人账目间的转账记入月报。4. Liaising with reservations, sales and front office staff daily on rates etc, to reduce potential invoice errors. In addition discuss disputed accounts and reason for same.每天就价格等与预定处、销售部和前厅部的员工联络,以减少潜在的发票错误。另外,讨论有争议的账目和原因。5.Processing of travel Agent commissions daily for preparation of travel agents cheque.处理旅行社佣金,准备旅行社支票清单。

薪资: 3千-4千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

1.保证泳池的客人以及会员服务并保持良好关系。2.保证工作室的运作必需品数量充足。3.保证泳池所有客人的人身安全。4.报告任何关于酒店的损失和损害,客人或员工资产相应的事故报告。5.预见需求,提供超值服务。6.专业和灵活的服务,尽量满足客人需求。 1.Establishment of service with all guest and members.2.To maintain inventory of supplies for the operations of the spa facility.3.To maintain the guest safety of them  all in the pool  .4.Report any loss or damage to Hotel, guests or staff assets on the appropriate incident report form.5.Must be innovative and anticipative to our customer want and needs and providing satisfaction through service beyond our guest expectations.6.Services will be professional and predictable but flexible enough, when necessary, to adhere to the individual needs and wants of guests.

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

1.礼貌并有效的以热情和自然的方式接听各种内部和外部的电话。 2.确保所有的电话都能够转接到正确的客人。 3.正确的记录所有叫早服务,确保做到准确无误。 4.对于酒店所有VIP客人和特殊需求的客人提供个性化的叫早服务。5.负责确保所有大使区域和酒店各个部门的电话线通畅清晰。 6.要对电话控制台完全掌握。 7.接受客人投诉分析,并在权限范围内能够迅速的正确的做出决定以确保全体客人时刻满意,同时保证酒店的财产和收入。          8.确保每天清楚了解要抵达酒店的客人,特别是重要客人和回头客,并且了解他们的任何特殊需求做出相应的措施。9.必须要掌握opera系统。10.执行经理分配的其他工作。11.使用专业的电话礼仪处理各种电话要求。                12.及时的为所有店内和店外客人提供留言服务。13.与安全及法规尊从部协调和处理各种突发紧急事件。14.维护信息和产品知识的日常更新。15.预先判断出客人的需要并尽可能更好的满足客人的需要。 16.坚持为客人提供服务。始终达到并超出客人的期望。 17.当班期间发现有任何话务台故障,要同当班总机主管联系并直接向前厅部经理汇报。 18.每时每刻确保信息的完整性和保密性。 19.预订部下班时负责客房的预订工作。接收预定业务时,优先提供昆明索菲特的各项服务,包括接受客房,餐厅,客用车以及其他各项预定业务,优先选择雅高集团。                20.确保所有的固定库存保持在标准状态。21.将需要继续处理的相关事件记录在工作日志上,以便移交给下一班次的大使继续落实。 1.Handle all incoming and outgoing telephone calls with courtesy and efficiently in a warm and natural manner. 2.Ensure all calls are transferred to the correct guests. 3.Accurately record all request for wake-up calls and ensure they are handled correctly. 4.Personalized wake-up call must be rendered for VIP guests & other special guests. 5.Responsible for ensuring that clear and constant communication line is kept with all ambassador, areas and Hotel departments. 6.Completely familiarized with the telephone console.7.Receptive to guest complaint, analyze within the limitation set, make correct and quick decision to ensure total guest satisfaction whilst also protecting the hotel property and revenue. 8.Ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP and return guests, and that you are aware of any special requests so that they may take actions accordingly.

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

1.协助新员工的培训工作。 2.控制通讯名录并保证不断更新。 3.同客户保持良好的商业关系。 4.针对团队,散客,会议及宴会生意信息开展电话销售、访问、邮寄等销售活动。 5.确认所有的预定单(包括宴会与会议)被准确无误地在销售部与宴会之间进行沟通并生效。 6.保证对所有的来信和电话询问都进行有效的处理,建立一种令人愉快的工作关系。7.记录客户对于酒店发展的建议和最新的信息。 8.熟悉酒店电脑及数据系统的运作和应用程序。9.确定并保持对“销售及餐饮”等酒店电脑系统软件的有效运用。 10.注意整个酒店尤其是主要部门的运作(前厅部、客房部、餐饮部、宴会厅等)。 11.密切关注涉及竞争对手酒店的事宜(位置、常规价格、服务-偶尔或经常需要的)。 12.通过经常宴请、参观酒店、介绍酒店等活动宣传饭店。 13.维护酒店的正面形象。 1.Assist in conduct training to new staff.2.Control mailing list and ensure it updated constantly.3.Maintain good business relationship with all producers.4.Conduct sales campaign by direct sales call / visits/mailing for group, meeting and banquets from all sources for bookings and leads.5.Make sure all booking orders (banquet/meetings) are correctly instructed for effective communication between sales and banquet operation.6.Ensure all incoming correspondence and telephone enquiries are handled with efficiency and great care to build up a pleasant working relationship.7.Keep clients advised of latest information regarding hotel’s development.8.The Sales Manager is familiar with the operation and application of the hotel's computer / data processing system.9.Ensure the implementation and utilization of in-house software especially the “sales and catering”, use it efficiently and maintain its application10.Keep well informed about the operations especially in essential departments (Front Office, Housekeeping, F&B, Banqueting etc.).11.Closely observe matters pertaining to competition (sites, prices, services offered on a regular basis - quarterly or more often if need be).12.Promotes the hotel as often as possible through entertaining,conducting, site inspections, presentations etc. of the hotel.13.At all times, promote a positive image of the hotel in all forms of

薪资: 1千-2千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

1.申领、添补各类内部使用表格和办公用品。 2.办理住店客人住宿登记证明。 3.配合安全部主管作交班事项登记和检查巡逻情况。 4.办理员工离职登记手续。 5.协助安全部总监作好翻译和会议记录工作。 6.协助安全部总监作好部门物资领用统计工作。 7.初审员工请假、就诊报销等事宜。8.与酒店各部门搞好协作关系。 9.注意作好文秘工作中涉及需要保密的事项。 10.与部门同事建立良好的关系。 11.真实反映员工情况和个人想法。 12.严格执行人事部发布的《考勤政策》。 13.协助安全部总监严格督促部门所有员工每日认真签到并做好相应记录。 1.Request for any format and stationary. 2.To handle guest registration forms. 3.Assist the SSC Supervisor in recording the handover work and inspecting the patrol. 4.Handle ambassador registration procedure. 5.Assist Director of SSC in dong the interpretation and meeting minutes. 6.Assist Director of SSC in the statistics of goods and materials requisition. 7.Examine ambassador leave and expense account firstly. 8.Co-ordinate and co-operate with all other departments. 9.Pay attention to the confidentiality whole doing the paperwork. 10.Establish good relationship with other departmental ambassadors 11.Deliver Feedback of individual idea. 12.Carry out “Attendance Procedure” issued by HR strictly. 13.Assist Director of SSC to supervise own department ambassador to fill in attendance form every day and record strictly.

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

1.把食品整齐摆放在货架上和冰箱内。2.保持本部门工作场地干净、整齐 3.协助清洗设备及用具。 4.根据标准的烹饪方法在制作。5.和其它员工保持良好的工作关系。6. 遵守饭店的规章制度。7. 和所有员工保持良好的关系。1.Stock food items neat in shelves and fridges.2.Keep the section that he is assigned to in good working order.3.Assist in cleansing utensils and equipment.4.Work accordingly to standard recipes.5.Keep good rapport with all staff.6.Follow hotel rules and regulations at all times.7.Keep good relationships with all staff at all times.

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