Is accountable for overseeing Restaurant by providing leadership and overall supervision to staff while ensuring a high standard of guest satisfaction while operating in the established budgets and goals.
Duties and Supporting Responsibilities:
1. The F&B
Manager reports to the Assistant Director or Director of Food and Beverage and
supervises the F&B staff.
leadership and support for Restaurant and Bar colleagues.
3. To liaise with the
Training Manager on departmental learning and development needs.
4. Meet and
greet all VIPs and influential clients and ensure there is follow-up on all
5. Maintain a
team of well-trained and motivated colleagues to deliver a high level of
service according to Group’s and international luxury hotel standards.
6. To encourage
proactive, efficient, and effective inter-departmental communication to promote
a climate of teamwork and enthusiasm.
7. To ensure
customer satisfaction from arrival to departure in accordance with the
standards and procedures manual and the Legendary Quality Experience (LQE) as
well as our MO PILLARS.
areas for improvement in service and food & beverage quality by reviewing
various service quality audit reports, guest comment cards and guest incident
reports, and formulate action plans.
9. Plan menus,
prices and promotional events for Restaurant and Bar in order to maximize
revenue generating opportunities.
10. Create side
work schedules for all positions. Ensure compliance and follow through.
11. Ensure profitability,
efficiency and creativity in the Restaurant and Bar.
evaluate and schedule of Restaurant and Bar colleagues in accordance with the
standards of the company policies and guidelines.
1. Minimum 5 years food &
beverage working experience in luxury hotel of which at least 1 year in a
2. Ability to focus attention
on guest needs, always remaining calm and courteous.
3. Ability to work cohesively
as part of a team.
4. Works well under pressure
in a fast-paced environment.
5. Highly responsible &
6. Strong interpersonal and
7. A proven track record of
success in a similar role, showing you have the capability to build customer
loyalty and guest satisfaction, delivering, profit and controlling costs.