Participates in the preparation of the hotel's budget plan and marketing programs. Monitor budget and cost control, focus on food, beverage and labor cost.
Strive for multitasking skills performance to reduce labor cost
Determine the minimum and maximum stocks of all food, beverage, material and equipment
Managing the day-to-day issue about staffs, well arrange job assignment and settle job target & development plan for them. Coach staff and regular review with departmental staffs; monitor and assist all to solve problems and improve their performance.
Enhance cooperation and communication with other department on daily operation in order to improve service.
Work out targets for quality standard and guest’s satisfaction. Polite, efficiency and quick respond to any question or complain from guests to ensure keep high score for Heartbeat.
Be interactive with guest to achieve their expectation.
Developing popular menus and beverage lists offering guests’ value for money in accordance with guidelines.
Planning and organizing successful Food and Beverage promotions throughout the year and trace their results.
Maintains knowledge of trends, systems, practices and equipment in food and beverage through trade literature, hotel show and site visits
Keeping an up-dated Hotel Policies and Procedures file and up-dated files on all Food and Beverage matters
Working close with other Department Heads on various promotion & sales strategies in order to increase revenue with great experience.