•Delivers the brand promise and provide exceptional guest service at all times. 遵循品牌承诺并始终提供优异的对客服务。
•Provides excellent service to internal customers as appropriate. 适时的为其他部门员工提供同样优质的服务。
•Be familiar with the hotel’s products and services and policies. 熟悉掌握酒店的产品知识及服务标准。
•Be familiar with the hotel’s products and services and policies. 礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决等。•Maintains positive guest and colleague interactions with good working relationships. 保持与顾客和同事的良好合作关系位。
•Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information. 确保留存所有与酒店、公司、地方法规相关的财务记录；遵循财务记账，资金处理的规定；及时准确的汇报财务信息。
•Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. 确保服务符合品牌标准的基本要求，适时提供更多可供选择的品牌服务。
•Ensures accurate knowledge of hotels and the tourism in Shanghai. 熟悉当地的酒店及旅游信息。•Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 以协助和灵活的态度与其他员工密切合作，关注酒店的整体成功和客人的满意度。•Ensures high standards of personal presentation and grooming. 确保保持高标准的个人形象和仪容仪。Exercises responsible behavior at all times and positively representing the hotel . 始终对个人行为负责， 并且积极展现酒店的形象。•Arrange merchandize properly. Double check display stock when come to duty and clean culture room area on daily basis ensuresboutique, library, and culture presentation desk are neat and clean with Aman standard.
•Monitor stock movement and advise ShopSupervisor to re-order if necessary. 定期检查货品库存并协助商店主管订货•Make accurate posting of revenues and give guest original copies of receipt. 确保准确入帐并将收据交予客人。•Record all daily revenues, separate all bills and submit to accounting at the end of the shift. 纪录每日收入，将所有账单在班次结束前交予财务部。
•Assist Supervisor in doing month end inventory check. 协助主管进行月末货品检查。
•Assists Supervisor identify slow moving items. 协助主管确认流通缓慢货品。•Conduct market survey monthly to get better understanding of the market and customer needs.
•Assists in translating during guest learning the Guest Activity Lessons Conduct itinerary for guest and ensure the itinerary has been arranged properly.
•Co-ordinate with GA to prepare in house guest anniversary or birthday gift.
•Help and co-ordinate with other department for culture room setup if there is any event going on at culture room. 当文化馆有活动时，协助其他部门进行文化馆布置。•Responds to changes in the Front Office function as dictated by the industry, company and hotel. 随着行业、公司和酒店的变化，对前厅部职能作出相应调整。
•Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety. 熟知酒店的员工手册内容，严格执行酒店的规章制度，尤其是有关消防，卫生，健康，与安全的政策和程序。•Attends training sessions and meetings as and when required. 参加必要的培训和例会。
•Carries out any other reasonable duties and responsibilities as assigned. 完成其他合理分配的职责和任务。•Work arrangements are not limited to your own post. 工作安排不限于本职岗位。•Experience in sales. 有销售工作经验。