万豪集团餐饮运营背景；从事过外资品牌酒店餐饮部经理以上职位；最近2-3段工作经历较为稳定
MAJOR RESPONSIBILITIES 責任概要 :
Leading the hotel’s food and beverage operation, including Restaurants/Bars, Room Service and Banquets/Catering. Position oversees the development and implementation of divisional strategies and ensures implementation of the brand service strategy and brand initiatives.
The position ensures the food and beverage operation meets the brand’s target customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the division.
Delivers products and services to meet or exceed the needs and expectations of the target customer and property associates and provides a return on investment to the owner and Marriott International.
管理酒店内餐饮部日常运作,并包含餐厅/酒吧,送餐服务和宴会/宴会销售. 在其职位应监督属下有效地提高和完成. 其职位要保证餐饮部内日常宾客的需求, 保证员工的满意度, 关注提高收益和财务状况. 超越其当时的需求并预期宾客的目标将投资回报给业主和万豪国际集团。
SPECIFIC DUTIES 工作任務 :
Operations/Property Management 业务管理
Works with direct reports to develop promotions, food and wine pairings, menu items and presentations.
直接参与到部门的促销活动, 食物, 酒类, 以及菜单的陈列。
Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectation.
创造良好的用餐环境从而超越宾客的预期值。
Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).
确保酒店的规章制度管理公平并具一致, 所有的书面文本文件都依据当地编制的规章标准进行。
Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
依据当地编制的规章标准给予年度鉴定结果。
Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution.
在品牌商业战略的情况下提高餐饮日常运作。
Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
确保日常进行的和正进行的工作在所有的餐饮部区域内每天运作 (列如: 每日例会, 员工会议和烹饪团队)。
Works with direct reports to review business in house and potential business in surrounding area and troubleshoot potential challenges/conflicts.
时常回顾部门内营运状况并挖掘周边有潜力的商业发展机会。
Reviews staffing levels to ensure that guest service and operational needs are met.
时常关心员工的层次,对其进行分析才能确保宾客能得到最优质的服务。
Communicates and executes departmental and hotel emergency procedures.
沟通并实施部门和酒店内的应急措施。
Provides feedback to associates based on observation of service behaviours.
在显而易见的服务行为中将其反馈给你的员工。
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
回顾宾客意见卡, 宾客满意指数报表.作为提升自我服务的一种途径。
Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
雇用在餐饮宴会方面有较强服务经验的人员, 能在今后的商业机遇中起到关键作用。
Ensures new hires participate in the department’s orientation program and receive the appropriate new hire training to successfully perform their job.
确保新加入部门的员工都参加过相应的入职培训, 这样才能更完成出色完成今后的工作。
Utilizes associate feedback and an “open door” policy to identify and address associate problems or concerns in a timely manner.
对你的员工实施“开门政策”并有时段性的反馈给员工。
Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
时常回顾财务报表并决心达到预期的预算。
Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related associates.
确保所有相应的员工知道现金控制和烈酒控制的规定。
Ensures integration of departmental goals.
确保完成部门内部目标。
Establishes guidelines so associates understand expectations and parameters.
设立统一方针能让员工清楚地明白预期值和其中的变数。
Ensures associates receive on-going training to understand guest expectations.
确保员工每次都能按时收到进行中的培训资料从而明白宾客的需求。
Strives to improve service performance.
努力提高服务质量。
Communicates critical information gained from pre- and post-convention meetings to areas of responsibility.
信息交流和相关区域内的信息传送。
Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
控制食品，烈酒，酒类和其他饮料的用量从而能更好控制以后每次的采购数量。
Order and purchase equipment and supplies.
采购并定购设备和其他材料。
Performs other duties as assigned to meet business needs.
制定日程计划，安排商业会面。
JOB SPECIFICATION职位要求:
Experience工作经验
Food and Beverage "front of the house" management experience with demonstrated leadership.
有“前台（直接面对客人的）”管理经验。
Skills and Knowledge 技能和知识
Extensive knowledge of Restaurant, Bar/Lounge and Room Service operational procedures.
拥有餐厅,酒吧/酒廊和送餐服务营运个方面的广泛知识。
Knowledge of basic food handling and sanitation standards.
拥有基本的食品知识和食品消毒标准知识。
Knowledge of liquor control procedures.
拥有烈酒控制的知识。
Knowledge of restaurant and room service equipment and routine maintenance needs.
拥有餐厅和送餐服务部内设备方面和例行维修需要的知识。
Effective influence skills.
有效地感染力技巧。
Effective decision making skills.
有效的决策力。
Strong problem-solving skills.
较强地处理事务技巧。
Strong communication skills (verbal, listening, writing).
较强地沟通能力技巧(口头,听和写)。
Financial management skills e.g., ability to analyze P&L statements, develop operating budgets,
forecasting and capital expenditure planning.
财务知识技能,例如:亏损和收益报表,提高预算,预期和观望支出计划。
Ability to execute against the established Food & Beverage operations strategy; drive results.
有能力执行并设立餐饮部营运方面的策略;提高收益。
Ability to acquire and maintain relationships e.g., associates, customers, vendors.
有能力获得并维护日常的联系,比如:和员工间,客人间,供货商之间。
Ability to work well in stressful and high pressure situations.
有能力在高压力的形势下出色完成工作。
Knowledge of overall hotel operations as they affect restaurant and related areas.
拥有整体酒店营运方面的知识并带动到餐厅和其他相关区域。
Good negotiation skills.
良好的谈判技巧。
Ability to effectively manage labor productivity.
有能力安排适合地人员编制。
Good presentation and platform skills.
良好的展现力和演讲技巧。
Strong customer and associate relation skills.
较强的宾客与员工之间的沟通技巧。
Strong organization skills.
较强的组织能力。
Effective conflict management skills.
有效地处理管理冲突间的技巧。
Effective change management skills.
有效地管理转换技巧。
Good training/facilitator skills.
良好的培训/简易的技巧。
Knowledge of purchasing, inventory controls, supplies, and equipment.
在采购,盘点控制,原料供给和设施设备方面的知识。
Retail merchandising skills for Gourmet 360.
有零售店方面的经销知识。
Knowledge of governmental regulations and safety standards.
有政府规则和食品安全标准方面的知识。
Education or Certification教育程度和相关证书
High School Diploma or equivalent required; Bachelor’s Degree preferred.
高等学校或相等学历要求,学士学位者优先。
Hospitality Management Degree beneficial.
有相关酒店管理方面的职位要求。
Certifications as required to comply with local, state and health codes.
所有相关证书需符合当地法律,实时和健康要求。
