Ensures the delivery of brand
promise and provides exceptional guest service at all times.
确保品牌承诺的传递并随时提供超出客人期望的服务。
Handles all guest and
internal customer complaints and inquiries in a courteous and efficient manner,
following through to make sure problems are resolved satisfactorily.
礼貌和有效地处理所有客户和内部宾客的投诉和需求,并跟进关注问题已被满意的解决。
Establishes a rapport with
guests maintaining good customer relationships.
建立对客人的密切关注并保持良好的宾客关系。
Ensures that minimum brand
standards have been implemented.
确保酒店的品牌标准及营运标准被执行。
Ensures that all Food and
Beverage Essentials are implemented.
确保餐饮部基本准则被执行。