Job Duties (including but not limited to) 主要工作职责(包括但不限于以下内容):
Be responsible for the implementation of relevant work in the department,ensuring that standards and service are maintained in strict accordance withmanagement policy. To answer guest requests and resolve guest problems. To work with others associates or outlets to ensureachievement of hotel/ outlet strategic.
负责部门相关工作的执行,确保标准和和服务与酒店的管理政策严格地保持一致。能够准确的回答并且解决客人的问题。与员工一起合作完成酒店或者部门的目标。
Requirements 任职资格:
Juniorcollege or above, good written and oral communication skills in English andexcellent written and oral communication skills in Chinese.
大专及以上学历,良好的英语书面和口头沟通能力,优秀的中文书面和口头沟通能力。
Experiences 经验要求:
1-2 years experiences in similar capacity in luxury hotel in restaurant.
1-2年以上豪华酒店餐厅相关工作经验。
Chinese restaurantbackground is preferred.
有中餐厅经验为佳。
• Inthe absence of a Manager, conduct shift briefings to ensure hotel activitiesand operational requirements are known
在经理缺席时主持交接班说明会,确保员工了解酒店的活动和运营的要求
• Endeavourto resolve all complaints during shift and log all complaints in log book forfurther follow up
在自己当班期间尽可能解决所有的投诉,并在工作日志中记录所有投诉以便进一步跟进的工作
• Supervisecash handling and banking procedures
监督现金的处理和存放程序
• Preparedaily banking and cash flow reports
编制每日存款和流动资金报告
• Establishand instruct staff in cash security procedures
制定并指导员工执行现金安全制度
• Dealwith irregular payments
处理异常的付款情况
• Supervisethe maintenance of service equipment
监督服务设备的维护保养
• Monitorstandards of guest facilities and services
监督客用设施和服务的标准
• Controlstock and monitor security procedures
控制存货和监督保安成序
• Assistwith menu and wine list creation
协助菜单和酒水单的设计工作
• Supervisefunctions
监督各项职能
• Superviseoutlet service
监督餐厅的服务
• Workwith Superior on manpower planning and management needs
和上级领导一起进行人力规划和管理需求
• Workwith Superior in the preparation and management of the Department’s budget
和上级领导一起编制和管理部门预算