1. Ensure that the entire department is well operated and maintained, and maintain its positive image in line with the entire hotel brand.
确保整个部门得到良好的运转与维护,保持其符合整个酒店品牌的正面形象。
2. Always ensure that the department is equipped with sufficient and effective manpower to ensure the smooth and smooth progress of the daily operation of the department. Strong attention to customer service. Serve every guest sincerely (especially at check-in and check-out) and follow the check-in/check-out standard procedures.
时刻确保部门配以充足有效的人力,保证部门的日常运转顺利平稳的进行。强烈关注对客服务。真诚地服务每位客人(特别是入住和退房时),并遵循入住/退房标准程序。
3.Ensure that all employees fulfill and obey the guidelines, policies and procedures of the department and hotel. Pay special attention to financial and cash related issues, such as investment, account settlement methods, foreign currency exchange and other related content. Supervise that at the end of each shift, strictly abide by the accounting procedures and close the accounts, check the accounts and close the accounts.
确保所有员工履行并服从部门和酒店的方针政策与程序。特别关注与财务和现金有关问题,如投款、账目结算方式、外币兑换及其他相关内容。监督每班次结束时严格遵守投账程序平账,检查账目并关账。
4. Check the detailed daily work log in the accident occurrence record book, and follow the guidance of the department head to ensure that all incidents are handled and resolved quickly, correctly and effectively.
检查事故发生记录本中的详细日常工作日志,根据部门主管的引导,确保所有发生事件都得到迅速且正确有效的处理和解决。