确保遵循品牌承诺并始终提供优异的对客服务。
Ensures the delivery of brand promise and providesexceptional guest service at all times.
在适当的时候为其他部门的内部客人提供优质服务。
Provides excellent service to internal customers inother departments as appropriate.
礼貌而高效地处理客人的投诉和询问,确保问题得到圆满解决。
Handles all guest customer complaints and inquiriesin a courteous and efficient manner, following through to make sure problemsare resolved satisfactorily.
与客人和同事保持基于良好工作关系的互动接触。
Maintains positive guest and colleague interactionswith good working relationships.
协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。
Assists in the inventory management and ongoingmaintenance of hotel operating equipment and other assets.
确保使用新技术和设备,简化工作系统提高工作效率。
Ensures new technology and equipment are embraced,improving productivity whilst taking work out of the system
熟练操作收银系统。
Fully conversant with all aspects of the Cashier System.
按照客人消费的项目计算账单费用。
Computes bill according to items consumed byguests.
工作职责:MAJOR FUNCTION 主要功能:This position is concerned with attending to the needs of guests in the restaurant, taking orders, serving and removing crockery and beverages in accordance with guest requirements and service policy.这个职位是有关于在餐厅里按照客人要求和规定,满足客人需要的职位,点菜,服务,撤台和酒水服务。MAJOR RESPONSIBILIES 责任概要:The responsibility is to provide the high standard service to all of the coming guest to make them 100% satisfied, correct the set up and collect the all money from guest also, and maintain the cleanness of the Restaurant主要责任是按照规定服务来餐厅的客人,并创造100%的满意度,同时正确服务和收银,保持西餐厅的清洁。SPECIFIC DUTIES 工作任务: 1. To welcome and seat guest upon arrival at the table欢迎客人,并领位 2.To assist the guest in choosing his or her beverage and or food order from the menu帮助客人点菜 3. To take the food or beverage order from the guest, ensuring that the order is accurate and has been double checked仔细检查点菜单,并正确上菜。 4. To record the order on the appropriate captain‘s order as outlined within the Restaurant operating policy.按照规定,将点菜单纪录。 5. To process the captain‘s order as per the cashiers policy, as outlined in the restaurant policy.按照原则收银 6. To prepare all necessary accompaniments to go with order.准备所有的必要的点菜单附属品 7. To serve any requested food or beverage as per the service policy.按照原则,服务每一样被点到的食物和饮料。 8. To assist where possible with any additional request (Note: any questions regarding hotel policies or procedures should be referred to the Manager), and ensure guests are to be made to feel comfortable at all times服务于任何遇到的其他要求(注:任何有关于酒店程序和规定的,必须向上级报告),让客人随时满意任职资格:愿意从事酒店行业,有服务精神,吃苦耐劳。