负责提供水疗中心的各项服务,以专业的态度为客人及会员提供安全、洁净的服务。并对他们抱以无微不至的关心。
Responsible for performing all Spa services, in a safe, clean and professional manner to guests and members. Provide uncompromised attention to guests and member service.
与客人、会员亲切沟通并灵活应答他们的提问。
The ability to courteously interact and answer all facility related questions with members and guests.
以优异的服务吸引会员和酒店客人享受更多不同的服务项目。
Serve as catalyst to promote spa services to members and hotel guests.
未进行按摩服务时,协助提供水疗中心内其他的服务。
Assist in any and all ways in the spa when not scheduled to perform aesthetic services.
保持并更新个人服务知识,了解皮肤护理产品知识和程序的改变。
Constantly maintain an up to date knowledge of the personal services performed and any revisions in the skin care products or procedures used.
协助发展并坚持提高水疗中心服务水平的市场策略。
Assist in the development and implementation of marketing strategies which will enhance the quality of services at the spa.
·
Thorough knowledge of the establishment’s facilities and personnel
involved
有关设施和参与人员的全面知识。
·
Good knowledge of food service techniques and menu contents
很好地了解食品服务技巧和菜单内容。
·
Maintains a professional and friendly attitude towards guests during
contact
在为客服务过程中,保持职业化的友 好态度
·
Ensures a clean, professional appearance
according to hotel grooming standards
确保整洁,职业化的个人形象符合酒店的仪表着装标准。
·
Acquainted and familiar with the use of all electrical and mechanical
equipment in the kitchen and observes
the safety precautions when handling
them
熟练掌握厨房电器设备的使用方法,操作时要注意安全防范。
·
Practices the hygiene and sanitation procedures set by the hotel when
handling food
进行食品操作时,执行饭店制定的有关卫生的程序
·
Ensures proper use and cleaning of equipment in order to prolong the use and prevent damage
确保设备的正确使用和清洁,以延长设备使用寿命,防止损害。
岗位职责
1. To have complete knowledge on the food / beverage / service available in sections appointed.
具备有关指定部门的食品/酒水/服务方面的所有知识。
2. Maintain consistency in quality of food / beverage / service / cleanliness of sections appointed.
始终如一地保持指定餐厅的食品/酒水/服务/清洁度。
3. Constantly obtain customer feedback during operations to ensure satisfaction.
在运营中不断地收集客人的反馈意见,以确保令客人喜出望外。
4. Ensure effective communication within sections appointed and with other divisions.
确保指定部门内部及其与其它大部门之间的有效交流。
5. Observes staff individual performance / grooming / punctuality, and performs staff appraisals / disciplinary actions if required.
考察员工个人的工作表现/仪表着装/不迟到、不早退,对员工的工作表现/规范动作(如果要求的话)进行评估。
6. Liaise with Stewarding department on quarterly inventory taking / costs / breakage.
与管事部联系有关季度库存的收货/成本/损坏的情况。
岗位要求
1. Neat appearance
良好的仪容仪表
2. Oral and written in English and Chinese
良好的中英文书写能力和口语能力
3. Minimum 2 years experience in an international class hotel
在国际酒店有至少2年的相关工作经验
4. Team pleyer with motivator and self starter.
鼓励他人,严于律己具备团队合作精神
5. Computer knowlegeable 相关电脑知识
6. Finance Knowlegeable 相关财务知识