• Prepare a report for the day and memorize the names of some VIPs and VIPs checking in/checking out. Address guests by name whenever possible.
• 准备好当天工作报表并熟记一些VIP客人和即将入住/退房贵宾的姓名。尽可能在对客时能称呼客人的名字。
• Ensure that all guest preferences are taken into account in the rowhouses and are arranged before the guest arrives.
• 确保所有贵宾的喜好在排房时已经考虑周到,并且在贵宾抵达前就已经安排妥当。
• Build relationships with VIPs and build loyalty over time.
• 与贵宾建立良好的关系,并逐步增强客人的忠诚度。
• Strictly implement all operational standards and procedures, including pre-arrival, arrival, during stay and departure.
• 严格执行所有的运营标准和程序,包括贵宾抵店前,抵店时,在住期间和离店时。
• Complete all tasks assigned by the boss.
• 完成上司布置的各项工作任务。