The Club Concierge provides
personalized guest services such as check-ins and check-outs, secretarial and
concierge services, mail and information, airline reservations/confirmations
and food and beverage service.
豪华阁宾客服务员为客人提供个性化服务如，入住、退房、秘书和礼宾服务、邮件和问讯、航空预定和餐饮服务
To have knowledge of the
operational systems at Front Office.
掌握前台的操作系统
- To have complete knowledge of
Shangri-La’s standard operating policies and procedures for Horizon Club.
掌握豪华阁的香格里拉标准操作程序
- To have knowledge of Shangri-La’s Programmes e.g. Shangri-La
Circle, FFP, Guest History.
掌握香格里拉的计划，如香格里拉
会、积分里程、客史
- Builds relationship with guests
to delight and gain loyalty.
建立客户关系令客人愉悦和赢得忠诚度
- Ensures all interactions with
guests are handled professionally and with care adhering to hotel’s policies
and procedures.
确保专业处理和关心与客人的交流互动，遵守酒店的政策和程序
- Checks house status for Horizon
Club floor
检查豪华阁楼层的房态
- Works with Front Office Rooms
Controller to pre-assign rooms for all Horizon Club reservations, taking note
of special requests and early arrivals
和房控员通力合作为豪华阁楼层的预定提前排房，记录客人的特殊需求
- Coordinates with Housekeeping
on the set up of amenities in Horizon Club rooms prior to guests’ arrival.
在客人抵店前和客房部协调豪华阁房间致意品的摆放
