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  • 澳门 | 1年以上 | 高中 | 提供吃

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    国际高端酒店/5星级 | 1000-2000人
    发布于 03-28
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    Respond to guest requests for special arrangements or services (e.g.,tea and coffee, pressing, laundry, dry cleaning, transportation, reservations) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Guest relations, general butler services tasks, working with others and policies and procedures are key ingredients to success for this opportunity. • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible • Engage guests in conversation regarding their stay, property services, and area attractions/offerings • Tea and coffee service as per St. Regis standards • Pressing, Shoe shine, Rooming, Packing and Unpacking services • Well-informed with surrounding restaurants, shops events and things to do in the city • Communicate with guests, other employees, or departments to ensure guest needs are met • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures • Develop and maintain positive and productive working relationships with other employees and departments • Partner with and assist others to promote an environment of teamwork and achieve common goals • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures • High school, diploma in hotel management or equivalent educational qualification (Graduate of renowned hospitality institutions preferred) • At least 1 year of related work experience
  • 澳门 | 1年以上 | 大专 | 食宿面议

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    • 医疗保障计划
    • 带薪假期
    • 员工免费食堂
    • 免费穿梭巴士
    • 员工俱乐部
    • 员工培训课程
    • 员工活动
    • 员工折扣优惠
    国内高端酒店/5星级 | 2000人以上
    发布于 03-28
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    岗位职责: 1. 与客人建立良好的关系,收集和更新客人的个人信息,喜好习惯和爱好,确保提供最佳的个性化管家服务; 2. 迎接贵宾,做好欢迎礼仪和行李服务,为宾客准备欢迎茶点和服务; 3. 跟进入住和退房手续、餐饮服务、洗衣服务和管家服务等,确保相关部门跟进并按时送达客人; 4. 做好套房内的用品用具及房间设备的使用检查; 5. 以专业的态度回答客人的咨询和要求,积极与相关内部部门沟通,以提供适当的服务; 6. 为宾客提供24小时的私人管家服务 岗位要求: 1. 1年酒店相关工作经验,如前台、礼宾、贵宾服务、管家服务者优先; 2. 具备国际品牌五星级酒店宾客服务工作经验者优先 3. 英文流利,国语标准,会粤语者可优先; 4. 良好的宾客服务意识,可接受24小时轮班工作
  • 澳门 | 1年以上 | 大专

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    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    岗位职责: 1. 与客人建立良好的关系,收集和更新客人的个人信息,喜好习惯和爱好,确保提供最佳的个性化管家服务; 2. 迎接贵宾,做好欢迎礼仪和行李服务,为宾客准备欢迎茶点和服务; 3. 跟进入住和退房手续、餐饮服务、洗衣服务和管家服务等,确保相关部门跟进并按时送达客人; 4. 做好套房内的用品用具及房间设备的使用检查; 5. 以专业的态度回答客人的咨询和要求,积极与相关内部部门沟通,以提供适当的服务; 6. 为宾客提供24小时的私人管家服务 岗位要求: 1. 1年酒店相关工作经验,如前台、礼宾、贵宾服务、管家服务者优先; 2. 具备国际品牌五星级酒店宾客服务工作经验者优先 3. 英文流利,国语标准,会粤语者可优先; 4. 良好的宾客服务意识,可接受24小时轮班工作
  • 接待主管

    1.5万-1.8万
    广州 | 3年以上 | 本科

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    • 五险一金
    • 包吃包住
    • 带薪年假
    • 管理规范
    • 技能培训
    精品酒店 | 50-99人
    发布于 03-28
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    工作职责: 1.负责礼宾接待业务运营管理(会务、前台、全流程接待讲解)及接待业务的管理标准、流程、规定的执行落地; 2.负责协调接待资源满足客户需求,包括接待各区域运行、拉通组内各模块业务、协助管理礼宾接待组人才梯队建设及专业能力建设; 3.负责国际性大型会议及展览的专项会务组织及接待实施; 4.负责接待方案汇总输出,按照客户需求提供定制化接待策划方案,包括设计类场景化定制方案汇总交付; 5.深挖接待业务,打造专业接待礼宾团队,关键岗位备份管理,严格按照标准化落地执行; 6.负责建立部门风险预警管理及应急预案,迭代管理机制; 7.组织接待复盘并输出改进计划,保证接待交付质量,为结果负责。 任职要求: 1.本科及以上学历,播音、主持、艺术管理、公共关系、传媒等专业及海外留学经历优先; 2.三年以接待管理相关工作经验,二年以上企业接待管理经验, 甲方接待工作经历优先; 3.具有较好的接待流程策划能力; 4.具备英文沟通能力优先。
  • 北京 | 经验不限 | 大专 | 提供食宿

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    • 技能培训
    • 岗位晋升
    • 领导好
    • 包吃包住
    • 管理规范
    • 人性化管理
    • 五险一金
    • 带薪年假
    • 年底奖金
    • 员工生日礼物
    国内高端酒店/5星级 | 500-999人
    发布于 03-28
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    岗位职责 时刻保持装束整洁、态度和悦,以最礼貌的方式迎接来雲顶酒廊的客人,并随时为其提供协助。 为客人办理快速入住离店、结帐手续。 查看当日次日到店、离店,贵宾、会员、回头客和特殊客人的信息并提前做好相应的工作。 查看每天VIP客人的工作安排并且与部门同事分享信息。 确保欢迎礼品(除VIPs)已放置预抵入住行政楼层宾客的房间。 确保雲顶酒廊和行政楼层备餐间干净整洁。确保所有客人使用的餐具和杯子干净并且状态良好。 确保布置好早餐自助餐台和晚间的欢乐时光。 熟悉餐饮知识和服务。在行政楼层早餐、下午茶及欢乐时光时段为客人提供服务。 为确保雲顶酒廊的正常运作,与酒水库和厨房及时沟通,准备足够的食品和饮料。 岗位要求 1、中专及以上学历,有同岗位工作经验1年以上。 2、通晓酒店的服务设施、各营业点的服务项目、服务时间以及收费标准。 3、口齿清楚,音质优美,待人热情,工作负责。 4、有较强的语言表达及沟通能力,有一定的英语基础
  • 苏州 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 年底双薪
    • 包吃包住
    • 人性化管理
    • 管理规范
    • 岗位晋升
    • 节日礼物
    • 员工生日礼物
    国内高端酒店/5星级 | 100-499人
    发布于 03-28
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    岗位职责 1. VIP接待服务 2. VIP客房布置及检查 3. VIP宴会餐饮服务 4. VIP茶艺服务 岗位要求 1. 女生,20-30周岁 2. 身高168cm(上下浮动1cm),体重50-55kg 3. 酒店管理专业毕业者优先考虑 4. 形象气质佳,具有优秀的服务意识和亲和力 5. 党员优先考虑
  • 上海 | 经验不限 | 学历不限

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    • 带薪年假
    • 五险一金
    • 节日礼物
    • 技能培训
    • 岗位晋升
    • 管理规范
    • 年底双薪
    • 免费工作餐
    • 包吃包住
    • 员工生日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. What will I be doing? As the Guest Relationship Officer, you will be responsible for performing the following tasks to the highest standards: • Be the brand ambassador of the hotel, providing a positive “first impression” while guests walk-in to the hotel. • Greet all guests in the lobby and lobby lounge, answer their queries, give suggestions, escort them to the Front Desk, Food & Beverage outlets, and the Club Lounge. • Anticipate guest needs and handle guest inquiries in a helpful and attentive manner. • Get maximum feedback from guests on all areas of the hotel, maintaining key responsibilities for the guest response process set-up in the hotel and in achieving the targets set for the Guest Satisfaction Survey. • Welcome all guests in a polite and friendly manner. • Be helpful, empathetic and polite to all guests. • Delight guests through friendly and proficient service, ensuring repeat business through personalized, efficient service. • In-depth understanding of each level of the Hilton Honors reward program, ensuring that all associates are updated regularly on the benefits for each program. • Ensure that every guest who is a Hilton Honors member is enrolled in the Hilton Honors reward program when they check-in and that all associates are to be trained on this and practice this meticulously. • Ensure that all guest comments are passed on to the centralized guest response area and are updated in all necessary guest history databases. • Knowledgeable on all facts on hotel products, including room types, room rates, relative features and facilities, Food & Beverage outlets and the Club Lounge. • Develop a close and harmonious working relationship with all the other departments in the hotel. • Have complete knowledge of Hilton hotel SOPs and local policies. • Report to work on time with proper uniform, including your nametag, complying with the standards of the hotel on personal appearance and setting an example to be followed. • Develop knowledge about frequent guests, their special requests and needs. • Be familiar with cultural differences in order to meet all different customer needs. • Complete all shift duties as outlined on the shift checklist prior to the end of your shift. • Ensure completion of all tasks for the shift and handover to the next shift without missing out on any guest related requests. • Ensure that all logbooks, handovers and checklists are well maintained. • Actively seek for customer feedback, handling their requests and complaints. • Suggest alternatives to meet customer needs in terms of product features and benefits. • Offer information and services where appropriate. • Inspect VIP guest rooms prior to guests’ arrival. • Lead by example on aspects of courtesy, helpfulness and grooming / overall presentation. • Maintain company sanitation standards in the department. • Maintain guest satisfaction and ensure repeat business through personalised and efficient service, ensuring that all customers leave satisfied. • Conduct site inspections as and when required by the Management. • Thank customers and invite our guests to return. • Carry out requests as directed by the Management. • Maintain good communication with other hotel departments to assist with guests' needs. 【任职要求】 What are we looking for? A Guest Relationship Officer serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour, skills, and values that follow: • Minimum of 2 years as a Guest Relation / Customer Care Executive in the hospitality Industry. • University graduate / hotel management / hotel school diploma (diploma in Public Relation advantageous). • Neat in appearance and in good health. • Good communication skills. • Pleasing, charming, honest, possess a sense of humor, have the right attitude and is physically fit. • Have a good command over verbal and written Mandarin and English language to meet business needs. • A basic knowledge on any additional foreign languages will be advantageous. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 北京-通州区 | 2年以上 | 学历不限 | 提供食宿

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    • 薪资丰厚
    • 五险一金
    • 补充医疗保险
    • 员工体验票
    • 员工生日礼物
    • 免费工作餐
    • 独立间公寓
    • 带薪年假
    • 关爱假
    • 岗位晋升
    国际高端酒店/5星级 | 500-999人
    发布于 03-28
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    职责描述: 按时完成由行政楼层经理和主管布置的工作任务,以顾客满意度为目标并保持良好的日常表现。职责包括但不限于: - 提供个性化服务以及高度并亲切的关注来确保最大的客人满意度 - 遵照相关程序为所有抵达的客人提供接引及登记服务 - 确保每日账目收支记录准确无误 - 确保酒店行政酒廊区域保持干净整洁 任职要求: - 至少一年以上5星级酒店类似岗位工作经验 - 具备一定的英语沟通交流能力 - 熟练使用电脑和办公软件 - 熟知OPERA, PGS, PSB系统
  • 上海-浦东新区 | 1年以上 | 中专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 管理规范
    • 领导好
    • 午餐补贴
    • 帅哥多
    • 美女多
    国内高端酒店/5星级 | 100-499人
    发布于 03-28
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    岗位职责 1、帮助行政楼层宾客做好入住及退房工作。 2、检查并确保为重要宾客所预分的房间已经就绪,所有的小礼物在宾客抵达前已经放入宾客房间、 3、在宾客入住时为宾客提供欢迎茶服务,引领客人到房间并向宾客介绍酒店的设施。 4、推销酒店的餐厅并为他们提供预订服务。 5、迎接并陪同抵达的重要宾客,在宾客离店时应向客人道别。 6、同前台员工密切合作以确保宾客住顺畅,为行政楼层宾客提供下午茶服务。 7、阅读工作日志并签字,注意板面上的最后一条通知并落实。 8、及时向行政楼层经理报告宾客的投诉。 岗位要求 1、能吃苦耐劳,相貌端正,头脑灵活,能适应翻班制。 2、具备与宾客沟通交流技巧和很好的客服意识,能承受工作压力。 3、具有很好的团队协作性和服从性。
  • 北京-朝阳区 | 2年以上 | 大专 | 提供食宿

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    • 人性化管理
    • 补充医疗保险
    • 员工关怀
    • 入职伙伴
    • 丰厚薪酬福利
    • 全球职业发展
    • 五险一金
    • 节日礼物
    • 带薪年假
    • 包吃包住
    国际高端酒店/5星级 | 500-999人
    发布于 03-28
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    SCOPE 岗位概述 The incumbent in this position is responsible for providing an array of personalized services to Hotel guests such as the wake up call, newspaper delivery and shoe shine, in a friendly and caring manner according to Kempinski’s policies and procedures and LQA standards.   这一职位负责为酒店住户提供个性化服务例如叫醒服务,报纸递送,擦鞋,员工需要报以热心积极和符合凯宾斯基服务要求的高品质服务标准。 Main responsibilities 主要职责 The job of Butler is executed satisfactorily when: 行政楼层管家工作执行标准,如下 KEA(Kempinski Experience Assessment) audit results are 88% and above. KEA品质领先保证审查成绩高于88% ReviewPro results are rated on an average with “5” and above. 顾客满意度调查成绩平均高于“5” Hotel and Outlets are promoted. 酒店和销售成绩提高 VIP guests are met upon arrival, assistance with packing/unpacking is offered and professionally executed. 迎接VIP客人并提供专业的打包和安置行李服务 All guest requests are executed highly professional and efficiently. 高效高质量的满足客人的所有要求 Maintain available to provide assistance for any matter related to making the stay of Hotel guests a pleasant and memorable one. 为酒店客人提供各种相关服务,为客人留下难忘的愉快住店经历 Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards. 为客人办理入住手续和离店手续,并以热情友好符合凯宾斯基服务标准的工作态度接待和处理客人入住中的事宜。 Upon check in, register guest and assign rooms.  Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.  为客人办理入住分配房间。尽可能的满足客人对房间的特别要求,必要的话协助客人填写入住登记单。使用有效地建设性的销售技巧促销房间和酒店其他服务设施。确认客人的付款方式,遵循已有的信用卡使用的规则和现金付款的方式。 Coordinate with Room Service the delivery of fruits for VIP guests and prepares the VIP fruit baskets.  Replenish them on a daily basis until the guest's departure. 每日与客房服务合作,准备鲜果拼盘并送达给VIP客人房间,直至客人离店。 For the VIP guests, welcome upon arrival outside their assigned room and offer assistance. 接待VIP客人,并帮助客人送至他们的房间 After check-in, introduce themselves to the guest, escort the guest to their room and explain room and hotel facilities and offer assistance for the remainder of their stay.   在客人办理入住后,介绍自己并将客人带领到他们的房间,介绍酒店的相关设施和房间设施,并为客人提供相应的帮助。 Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures.  At the end of shift, balance their cash float. 处理所有前台的出纳的账务事宜,比如为客人入账,根据规则为客人换外币,结束班次之前,平帐。 Coordinate luggage handling with Concierge sections for arriving and departing guest to ensure safe and timely delivery. 与礼宾部合作,在客人办理入住和离店时转接客人行李 At times, check in the arriving guest and check out the departing guests in a friendly and caring manner according to the procedures and Kempinski standards. 偶尔为客人提供符合凯宾斯基服务标准的入住办理和离店办理 Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle. 不管是电话上或是面多面,都要热情友好的回答所有客人的请求和问题,并及时采取正确的行动,或是将任务转交给相关人员 Offer personalized wake-up to the room with tea or coffee as per guest requests. 提供个性化叫醒服务,并按照客人要求在叫醒时提供茶或咖啡 Offer assistance to guests with shoe shining, packing and unpacking luggage, collecting and delivering laundry and dry cleaning. 为客人提供刷鞋,打包和安置行李,收集和运送换洗衣物,干洗等服务 Keep abreast of all hotel promotions, product knowledge, VIP arrivals, and upcoming events in order to be able to answer guest requests and questions. 对酒店的产品及酒店新优惠政策,酒店内的活动,VIP客人抵达信息等事件有了解,并能够随时回答酒店客人的相应问题和请求 Keep grooming match with standard. 根据饭店及品牌标准保持个人仪容仪表。 Conduct health regulation,safety policy. 执行健康及安全法规、政策及程序。 Settle danger situation and inform potential danger. 采取行动排除危险情况,并及时通知危险隐患。 Carry out all the process of safety emergency. 执行酒店安全紧急情况政策及程序。 Ensure heart of house clean, safe and hygiene. 保证酒店后场区域与前场区域保持同样干净、安全、卫生。 Keep analysis, evaluate, improve self-behaviour. 不断分析、评估、改进个人工作表现。 Comply with code of conduct. 遵守道德行为规范。 Comply with Staff Handbook and related policies. 遵守《员工手册》的相关规定。 Complete the temporary job assigned by the reporting leader. 完成上级安排的临时性工作。
  • 江门 | 1年以上 | 本科 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 人性化管理
    景区 | 2000人以上
    发布于 03-28
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    岗位职责: 1、根据景区服务标准,提供咨询、协调、讲解、策划等专属定制服务,以达到宾客的最高满意度; 2、按照适用于景区接待标准的操作流程,高效完成重要客户的接待。做好高端客户的维护和转化; 3、加强对景区服务项目、特色及设施设备的了解,提高服务意识,协调各业务部门的对接沟通,确保景区接待工作的顺畅对接; 4、负责景区各项接待的统筹对接落实,对商务会议、VIP客户、考察活动等做好全程跟进接待工作;做好相关总结梳理,收集客户意见,对接相关部门做好问题整改; 5、做好各项接待工作前的质检工作,对接相关部门提出整改意见,注重宾客关系维护; 任职要求: 1、具备较强的学习能力、组织协调能力,能够协调统筹景区各个业务部门落实VIP客户的接待保障工作, 2、具有一定的沟通能力和行程规划能力,合理规划客户行程。 3、具有较强的责任心和服务意识,对客户的需求有预见性和处理突发事件的应变能力 ; 4、吃苦耐劳,工作细心有条理;具有较强的语言沟通及抗压能力; 5、具有敬业精神、团队合作、责任感、服务意识、职业礼仪、保密意识、全局意识; 6、本科及以上学历;年龄在 20-35 岁之间,男身高在 175CM 以上,女身高在160CM以上;形象气质佳; 7、2年及以上同等酒店级别的相关工作及管理经验; 8、有外语,艺术,美食,茶艺,红酒等技能经验者优先;
  • 上海 | 经验不限 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 员工生日礼物
    • 年度旅游
    • 员工免房
    • 商业医疗保险
    国际高端酒店/5星级 | 500-999人
    发布于 03-28
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    负责云境 Park Salon客人的接待 保证服务的周道和细致 负责为客人提供专业的餐饮服务
  • 福州 | 经验不限 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 帅哥多
    • 美女多
    • 包吃包住
    国际高端酒店/5星级 | 500-999人
    发布于 03-27
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    负责高级VIP接待
  • 行政酒廊接待

    4.5千-5.3千
    上海-黄浦区 | 经验不限 | 学历不限 | 食宿面议

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 年底双薪
    • 员工生日礼物
    • 人性化管理
    • 领导好
    • 节日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    QUALIFICATIONS AND REQUIREMENTS 任职要求  Required Skills – 技能要求  Communication skills are utilized a significant amount of time when interacting with others; demonstrated  ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand  and the Company.  拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交 往的能力。  Able to read and write English  能够读写英语  Proficient in the use of Microsoft Office and Front Office System  熟练使用微软办公软件和前台系统 Qualifications – 学历  High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent  具有高中学历或酒店行政管理,酒店管理或相关的职业证书。 Experience – 经验  1 year experience in guest / customer service, or an equivalent combination of education and experience.   拥有 1 年宾客服务部工作经验,或与此相当的教育和相关工作经验结合的背景。
  • 北京-朝阳区 | 1年以上 | 大专 | 提供食宿

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    • 带薪年假
    • 年度旅游
    • 员工倒班宿舍
    • 员工免费住宿
    • 年底奖金
    • 节假生日福利
    • 职位晋升
    • 免费员工餐
    • 年底涨薪
    • 六险两金
    国际高端酒店/5星级 | 1000-2000人
    发布于 03-28
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    工作职责  查阅豪华层客房的出租率及状态 为客人服务早餐 检查豪华阁客人预订的房间情况,为早到和有特殊要求的客人提前做好准备 确保在客人到达之前,为客人安排好房间并随时就房间问题与客房部保持紧密联系 帮助客人做预订、确认机票;发传真;留言;定车服务;旅游观光及餐厅的预订服务等等 为客人办理入店和离店手续. 下班前详细清点库房的存货 了解整个前台(接待、收款)Back-up的应用 程序及常见设备故障 承担豪华阁经理委派的其它相关责任 录用条件 身体健康,品貌端正,仪表整洁 热爱饭店服务行业 大专以上学历 责任心强,具有出色的沟通能力和协作能力 有积极的进取心及良好的团队合作精神,严于律己,顾客至上,有敬业精神 具备前台/酒廊/餐饮相关工作经验者优先考虑
  • 北京-朝阳区 | 经验不限 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 人性化管理
    • 年底双薪
    • 包吃包住
    • 工会福利
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    【岗位职责】 1、帮助行政楼层宾客做好入住及退房工作。 2、检查并确保为重要宾客所预分的房间已经就绪,所有的小礼物在宾客抵达前已经放入宾客房间、 3、在宾客入住时为宾客提供欢迎茶服务,引领客人到房间并向宾客介绍酒店的设施。 4、推销酒店的餐厅并为他们提供预订服务。 5、迎接并陪同抵达的重要宾客,在宾客离店时应向客人道别。 6、同前台员工密切合作以确保宾客住顺畅,为行政楼层宾客提供下午茶服务。 7、及时向行政楼层经理报告宾客的投诉。 【岗位要求】 1、大专以上学历,有同岗位工作经验优先,应届生也可。 2、能吃苦耐劳,相貌端正,头脑灵活,能适应翻班制,无夜班。 3、具备与宾客沟通交流技巧和很好的客服意识,能承受工作压力。
  • 佛山 | 1年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 宿舍近
    • 拎包入住
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    1. 管理行政楼层客人的登记与结帐情况。 2. 负责行政楼层的日常运作。 3. 跟进处理客人需求,收集客人的反馈意见。 4. 及时地跟办Logbook上未完成事项。 5. 协助前台及客房工作。 6. 确保行政楼层餐厅和厨房区域的干净整洁。
  • 深圳 | 经验不限 | 学历不限

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    • 五险一金
    • 包吃包住
    • 带薪年假
    • 年度旅游
    • 生日礼物
    • 员工俱乐部
    • 结婚生育礼物
    • 员工奖励
    • 员工培训发展
    • 劳工安全保障
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    Following and comply with each task or job assigned by the department superior leader. 服从上级领导安排的工作和任务。  Knowledge of the buffet set up and service in different operation time. 熟练进行每天不同时段的自助餐摆台和服务 。  Knowledge of the dining area cleaning and daily set up. 熟悉并能独立操作用餐区的清洁和摆台工作。 Knowledge of all hotel features/services, hours of operation. 了解酒店概况及服务,运营时间。 Maintain complete knowledge and comply with all hotel and departmental policies and procedures.  熟知并遵守酒店和部门的政策和程序。  Access all function of computer system according to established procedures and standards. 根据已建立的程序和标准访问电脑系统的所有功能。
  • 杭州 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 员工生日礼物
    • 国际品牌
    • 帅哥多
    • 美女多
    • 人性化管理
    • 岗位晋升
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    岗位职责: - 查看交班记录,了解上一班的移交事项,并负责处理; - 熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动; - 负责为下榻酒店的宾客办理入住登记手续; - 负责客房钥匙的管理和发放工作并严格遵守验证制度; - 制作有关报表,为其它部门提供准确的接待信息; - 向行政酒廊客人提供餐饮服务。 岗位要求: - 大专以上文化程度,自信或敢于表达的英语口语交流; - 性格开朗、头脑灵活、工作踏实,具有较强的服务意识和责任感; - 通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
  • 上海 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 员工生日礼物
    • 人性化管理
    • 提供工作餐
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    【岗位职责】 1、帮助行政楼层宾客做好入住及退房工作。 2、检查并确保为重要宾客所预分的房间已经就绪,所有的小礼物在宾客抵达前已经放入宾客房间、 3、在宾客入住时为宾客提供欢迎茶服务,引领客人到房间并向宾客介绍酒店的设施。 4、推销酒店的餐厅并为他们提供预订服务。 5、迎接并陪同抵达的重要宾客,在宾客离店时应向客人道别。 6、同前台员工密切合作以确保宾客住顺畅,为行政楼层宾客提供下午茶服务。 7、阅读工作日志并签字,注意板面上的最后一条通知并落实。 8、及时向行政楼层经理报告宾客的投诉。 【岗位要求】 1、大专以上学历,有同岗位工作经验,或有一定餐饮工格经验。 2、能吃苦耐劳,相貌端正,头脑灵活,能适应翻班制。 3、具备与宾客沟通交流技巧和很好的客服意识,能承受工作压力并熟练掌握酒店业PMS和PSB系。 4、知晓相关酒店财务制度,具有很好的团队协作性和服从性。
  • 深圳 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 人性化管理
    • 员工生日礼物
    • 包吃包住
    国际高端酒店/5星级 | 500-999人
    发布于 03-28
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    如果你是这样的小粉, 热情投入 奢华服务的忠实粉丝 专注细节 积极的态度 良好的团队意识 加入我们,一起续写文华东方传奇服务!   If you are Passion for Excellence Fan of Luxury Service Eye for Details Positive Attitude Team Player Join us to continue legacy Hospitality in dynamic Shenzhen!    【薪资待遇面议】
  • 北京 | 1年以上 | 大专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 节日礼物
    • 包吃包住
    • 年度旅游
    • 丰厚年终奖
    • 员工生日礼物
    • 班次津贴
    国际高端酒店/5星级 | 500-999人
    发布于 03-28
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    岗位职责 1.帮助行政楼层宾客做好入住及退房工作。 2.检查并确保为重要宾客所预分的房间已经就绪,所有的小礼物在宾客抵达前已经放入宾客房间. 3.在宾客入住时为宾客提供欢迎茶服务,引领客人到房间并向宾客介绍酒店的设施 4.迎接并陪同抵达的重要宾客,在宾客离店时应向客人道别。 5.同前台员工密切合作以确保宾客住顺畅,为行政楼层宾客提供下午茶服务 6.及时向行政楼层经理报告宾客的投诉。 岗位要求 1.大专以上学历,有同岗位工作经验。 2.能吃苦耐劳,相貌端正,头脑灵活,能适应倒班工作制。 3.具备与宾客沟通交流技巧和很好的客服意识,能承受工作压力。 4.熟练操作Opera/Fidelio系统。  
  • 上海 | 经验不限 | 大专

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 管理规范
    • 年底双薪
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    为行政酒廊建立舒适快捷的环境,为客人提供个性化的服务。 通过经常与客人的接触,获得相关的建议和意见,以提高酒店的硬件及软件服务。 同时需要监督行政酒廊客区的安排和安全,对客的服务及客人的喜好。保持良好的酒廊环境,准备和提供食品酒水。
  • 上海 | 经验不限 | 大专

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    商业地产 | 100-499人
    发布于 03-26
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    工作内容:负责大厦 B1 、 1F 、 118F 、 119F 、 126F 、 127F 的游客接待工作(检票、引导、讲解、开电梯、咨询、客诉处理)   工作要求:年龄30以内,身高165以上,形象气质佳,英语良好   工作时间: 8:30 22:00 做一休一
  • 上海 | 1年以上 | 大专 | 提供食宿

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    • 五险一金
    • 多元化
    • 个性化体验
    • 职业关爱
    • 带薪年假
    • 技能培训
    • 员工生日礼物
    • 包吃包住
    • 岗位晋升
    • 管理规范
    国际高端酒店/5星级 | 500-999人
    发布于 03-28
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    职位描述: 关注员工的表现并给予激励。维持行政楼层的秩序,根据需求进行人员调配。 监督行政楼层的运转,日常工作的完成,争取利润最大化。在前台接待,客服中心及其他部门有需要时予以协助。 在彻底了解事件发生经过的情况下解决客人投诉,在对提供多种解决方案仍无法解决投诉的情况下予以一定的收益补偿。 主持日常例会,及时将希尔顿服务标准,对客服务的相关信息做有效传递。 对员工表现作出评估,不足之处予以指出并给予恰当培训。在团队中起到表率作用,能应酒店需求调整工作时间。      通过训练及一致的管理,领导和激励团队员工。 积极地参加职业培训,让员工保持水平一致。 做队员的导师,提高员工水平,促进他们完成所设立的目标。 确保员工手册,中国的劳动法,HR指南的一致性,必要的时候提供培训。 培训部门高潜能员工,促进工作水平的提高及进一步的职业规划。 致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。 简单易懂的培训新员工,使其尽快达到胜任工作的最低标准,了解公司的期许与要求。        为顾客提供热情周到的服务,有宾至如归感。 依照预订为客人办理入住,核对预订信息,希尔顿荣誉客会号及航空公司会员号,确保入住登记表的完整性及付款方式安全有效。 将客人送至客房,介绍客房布局,确保行李及时送达。 采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。 维护顾客档案和信息,确保预订的有效性和准确性。 作为第一个VIP客人接待的部门,要确保他们的个性化服务。 协销售,预定和业务发展团队共同为公司客人提供服务。 引入新的荣誉客会会员,确保会员应得利益,为会员提供优质专业的服务。 按照客人的预定或喜好安排房间,并做详细目录管理。 确保宾客档案信息及时录入公安申报系统。 遵循希尔顿品牌标准。 掌握希尔顿酒店集团的基本概况。 岗位要求: 高中及以上学历 至少2年在五星级品牌酒店相同岗位工作经历。 较强的沟通及组织协调能力 强烈的责任感及自我激励能力。 能在强压下胜任工作。 会说基本英语口语。 熟练电脑系统操作优先考虑 Position Summary: Observe performance of team members and encourage improvements. Monitor the Executive Floor traffic to make team membering adjustments accordingly. Manage Executive Lounge operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests. Resolve customer complaints by conducting thorough research of the situation and using the most effective resolution. Authorize revenue allowances to resolve problems only after alternative solutions have been offered. Prepare and conduct daily pre-shift meetings, communicate effectively with all team members and provide them with any information necessary to provide guest service in accordance with Hilton brand standards. Monitor performance of team members with performance evaluations and take disciplinary actions when required. Make recommendations for training related issues when inconsistencies develop at the Executive Floor Desk. Maintain regular attendance in conformance with the standards, which may be established by Hilton from time to time. Work varying schedules to reflect the business needs of the hotel, due to the cyclical nature of the hospitality industry. Support and motivate Front Desk team members by leading by example and employing competent and consistent management practices. Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job trainings to ensure that all team members are of the same standard. Attends trainings where and when required. Act as a coach and mentor to team members, reinforcing standards, expectations and motivating team members to strive for established targets. Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labour Law and HR guidelines. Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their careers. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and that they know what is expected of them. Ensure guests feel expected and immediately “at-home” when they arrive. Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment is secured. Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager to follow-up where appropriate. Follow-up with all guests to ensure satisfaction with problem resolutions. Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. Liaise with Sales, Reservations and the Business Development teams to handle corporate guests. Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program. Ensure that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. Allocate rooms in accordance to guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. Ensure that guests’ profiles and information are input into the Police Report system in a timely and accurate way. Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotels’ facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. Job requirements: High School degree. Minimum of 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience. Good communication, organization and coordination skills. Team player with a strong sense of responsibility and self-motivation. Able to maintain excellent relations with team members.                                                                               Able to work under great physical and mental pressures. Understand basic spoken English.  Familiar with computer systems preferred.
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