Administration
行政
§ Assists with the
development and maintenance of a detailed Department Operations Manual that
reflects Policies & Procedures, work processes and standards of performance
within the Division. Ensures annual review to accurately reflect any changes.
协助对部门员工守则的细节,政策章程,工作程序以及表现标准进行发展和更新.确保每天的记录都能够精确描述每个变动。
§ Assists with the
preparation of the annual Business Plan, ensuring Divisional Objectives fully
address business objectives of the Hotel and needs of employees.
§
协助准备每年的商业计划,确保部门的商业目标和所需员工能够准确记载在酒店的商业目标上。
§ Assists with the
preparation and regular update of the Security Departmental Budget in close
cooperation with the Director of Rooms, ensuring targets are met and costs are
effectively controlled.
通过与房务总监合作,帮助准备和更新保安部预算,以确保符合相应目标及有效的控制成本。
§ Maintains the Security
Daily Log Book.
保存好保安部每日登记本。
§ Submits all guest/
employee incident reports within a set time frame.
在规定时间内上交所有客人/员工的事故报告。
§ Handles and reports
“Lost and Found” items according to the Hotel Lost and Found procedure.
根据酒店的遗留物品处理程序处理并报告遗留物品。
§ Submits all reports
required by the local authority on a timely basis.
在相关时间内上报当地当局所要求的所有报告。
Payroll & Productivity Management
薪资和生产力管理
§ Exercises efficient
Payroll Management/ Resources allocation through the establishment of a
flexible workforce throughout the Department. This will be based on the
principles of a flexible employee base (Full Time & Part Time employees),
multi-skilling and multi-tasking.
通过在整个部门内建立的员工编制，实施高效的薪资管理/资源分配。
这将依据一个灵活的员工基数（全职员工和临时工）、多技能及多任务的原则。
§ Focuses attention on
improving productivity levels and the need to prudently manage utility/ payroll
costs within acceptable guidelines, ensuring optimum deployment and energy
efficiency of all equipment.
关注改进生产力水平及在可接受的指引下谨慎管理用品/薪资，确保所有设备的优化部署和高效能。
§ Reviews and constantly
seeks productivity level improvements of all employees through the process
“taking work out of the system” (when appropriate) and through streamlining of
work process.
回顾并不断寻找提高生产力的方法,确保所有员工按照高效的工作系统操作(如适用)并按流水线的方式进行工作.
Operational
营运管理
§ Continuously monitors
installed safety devices for emergency readiness.
持续监视安全装置中紧急的状况。
§ Patrols public areas,
restaurants, guest floors, offices, plant rooms and all other areas of the
Hotel, ensuring safety, security and comfort of all guests, hotel personnel and
property in and around the Hotel.
巡逻公共区域，餐厅，客用楼梯，办公室，植物室，以及酒店的其他地方，确保这些地方和酒店内、外财产的安全，并使客人和员工觉得舒适。
§ Conversant with every
detail of the Hotel layout and the location and function of sprinkler system
and smoke detectors, fire fighting equipment and emergency exits, fire control
room and fire indicator panels, emergency evacuation and public address
systems.
熟悉酒店的布局、地址、消防喷洒系统、烟雾测杆器、防火的设备、紧急出口、消防监控室、消防指示器、紧急疏散和公共地址系统、酒店外的紧急集合地点、火/炸弹的威胁、安全程序，酒店的服务电梯以及紧急救护的设备。
§ Designates an
emergency assembly area outside the Hotel and makes aware to all employees of
the area.
指定突发紧急事件时酒店外的集合地点,并确保每个员工都清楚该地点的位置。
§ Establishes fire/ bomb
threat and security procedures.
指明火灾炸药威胁,并建立保安程序。
§ Ensures the safety of
all guest and service lifts.
确保所有客人和客用电梯的安全。
§ Establishes
operational procedures for Fire Prevention and Safety.
对火灾预防和安全建立系统程序。
§ Establishes efficient
traffic control at the Hotel driveway.
对酒店车位进行有效的管理控制。
§ Establishes smooth working
relationship with local authorities and liaises with them on all required
regulations and activities.
同当地管理局建立良好的合作关系,并根据当地的政策,遵守所有的规章制度.
§ Handles investigation
and reports finding on all incidents involves thefts, accidents, injuries,
property damages, vandalism and trespassing from guests, visitors or hotel
personnel with the assistance of local police if necessary.
处理、调查并报告所有有关偷窃、事故、受伤、财产损坏、暴力行为和侵害的事，如有需要的话，协助当地警方对客人、来访者或员工进行询问。
§ Monitors and controls
the movement of all employees leaving and entering the Hotel through the
employee entrance.
通过员工入口，掌握并控制所有员工的出入。
§ Implements with the
Director of Human Resources employee bag checks and periodic locker searches as
required.
同人事部总监合作检查员工随身携带的包,并定期对员工更衣柜进行抽查。
§ Establishes with the
Director of Engineering and Training Manager an effective in-house training
course on Fire Prevention and Occupational Health and safety.
同工程部总监和培训部经理合作对员工进行火灾预防以及职业健康和安全的室内培训。
§ Ensures that all new
employees are trained in Fire Prevention/ Fire Fighting procedures according to
the Hotel Fire Safety Procedure.
确保所有新入职的员工接受过根据酒店用火安全所规定的火灾预防及灭火的培训。
§ Records and strictly
controls the issuing of all master keys and other keys within the Hotel
according to the established Key Policies & Procedures and to report any
discrepancy immediately to the General Manager and Director of Finance.
根据所建立的钥匙政策和程序，记录并严格遵守发放钥匙，要立即向总经理或财务总监汇报矛盾之处。
§ Plans and coordinates
on going “Non Patterned” patrols of guest floors, public areas, outlets,
offices and all other areas within and around the Hotel as specified in the
Security Operations Manual.
根据保安部员工守则,计划并协调对客房地板,公共区域,外围,办公室及酒店内与酒店周围所有地方的非正式巡查。
§ Provides escorts to
cashiers upon shift-ends from Outlet to hotel safe, and General Cashier from
hotel to bank when required.
在结束营业时护送现金从餐厅到酒店的保险箱、总出纳到银行。
§ Reviews scheduled
functions, group or VIP arrival events and discusses special instructions with
all relevant departments.
审视既定行程表,团队和重要人物的到达事件,并同相关部门商讨制定相关指示。
§ Conducts vulnerability
assessments in conjunction with Department Heads to identify potential risk
issues and liability factors, proposing corrective measures where necessary.
同部门领导检查相关易损物品并指出潜在的危险因素,当必要时制定相关策略。
§ Ensures department
concerned adhere to all rules and procedures set by the authority while
carrying out the day-to-day operations.
在每天的日常操作中,确保所有相关部门遵守当局规定的所有规章制度。
People Management
人员管理
§ Recruits, selects,
motivates and develops Security employees to work following the operational,
financial, administrative philosophies ensuring employees are multi skilled and
perform multi tasks.
协助招募,筛选,岗位轮替和发展信息部,确保员工是多面手能够完成多项任务。
§ Through hands-on
management, supervises closely all Security employees in the performance of
their duties in accordance with Policies & Procedures and applicable laws.
亲自管理,密切监督所有保安部员工的工作职责,以确保符合政策程序和法规。
§ Delegates
appropriately duties and responsibilities to equipped and resourceful
employees, nurturing and developing them whilst ensuring standards of operation
and safety are maintained.
适当授权,储备充足的人手,培训发展人员并确保营运和安全的标准。
§ Instils and supports
the Training initiatives and philosophies of the company and works closely with
the Training Manager in developing a team of active Departmental Trainers.
灌输和支持员工对酒店培训的积极性,并同培训经理紧密合作培训出一支优秀的培训师队伍。
§ Ensures that the
Assistant Manager and all Team Leaders take an active role in the training and
development of employees.
确保副理和领班在培训和发展员工时能够起到积极的作用.。
§ Develops and assists
with training activities focused on improving skills and knowledge.
推动并协助培训以提高技能和素质。
§ Ensures employees have
a complete understanding of Rules & Regulations, and that behaviour
complies.
确保员工完全了解公司规章制度,并按照此规章制度工作。
§ Monitors employee
morale and provides mechanisms for performance feedback and development.
监控机制，提供员工士气绩效反馈和发展意见。
§ Conducts annual
Performance Development, providing honest and appropriate feedback.
执行年度工作发展计划,诚实合理的提供反馈意见。
§ Effectively communicates
guiding principles and core values to all levels of employees.
有效的沟通工作原则,准确评估各级员工。
§ Ensures all employees
maintain up-to-date awareness of hotel product knowledge, current promotion,
policy changes and appropriate internal communication.
确保员工了解最新的产品信息,当前的促销活动,政策的变更以及适当的内部沟通。
General
总则
§ Ensures services
provided by the Department are always available and are always carried out to
define Standard with the utmost efficiency, consistency and courtesy as
detailed in the Department Operations Manual.
确保保安部的所有员工能够始终如一的提供符合部门操作守则所规定的标准:高效优质且一致的服务。
§ Attends and
contributes to all Meetings as required.
积极参与所有要求参加的会议。
§ Ensures all employees
provide courteous and professional service at all times.
确保所有的员工能够始终如一的提供礼貌和专业的服务。
§ Handles guest and
employee enquiries in a courteous and efficient manner, reporting complaints or
problems if no immediate solution can be found, whilst providing feedback for a
prompt follow up.
礼貌而高效的处理客人和员工的提问,若无法立即解决需汇报申诉,并及时回馈和跟进。
§ Is knowledgeable in
statutory legislation in employee and industrial relations, understanding and
strictly adhering to Rules & Regulations established in the Employee
Handbook and the Hotel’s policies concerning fire, hygiene and health &
safety.
了解雇员立法和劳资关系,严格遵循员工手册的规章制度,酒店雇用政策,卫生政策和健康安全政策。
§ Is actively involved in
the welfare, safety, development and well-being of employees providing advice,
counselling and truthful, diplomatic feedback.
积极提供有关员工的福利,安全和发展等方面的意见,实事求是的反馈现状。
§ Ensures high standards
of personal presentation & grooming.
高标准的要求个人的言行举止和衣着装扮。
§ Maintains positive
guest and colleague interactions with good working relationships.
保持好积极正面的顾客关系和同事关系。
§ Exercises responsible
management and behaviour at all times and positively representing the Hotel
Management Team and Hyatt International.
始终如一的负责任的态度和行为举止,积极正面的体现凯悦国际和酒店的标准。
§ Responds to requests
to undertake any reasonable tasks and secondary duties and to changes as
dictated by the Hotel, industry and company.
承担合理的工作职责和第二职责,并根据酒店,工业和公司的需要做相应的调整。
