行政
Administration
§ 建立完善并且维护酒店培训手册，培训手册应当反映出酒店培训政策和程序以及工作过程和标准。确保每年进行回顾，反映出改变。
Development and maintenance of a detailed Hotel Learning Manual that reflects Policies & Procedures, work processes and standards of performance. Ensures annual review to accurately reflect any changes.
§ 协助准备人力资源部年度经营计划，确保部门目标与酒店目标和雇员的需要保持一致。
Assists with the preparation of the annual Human Resources Business Plan, ensuring Divisional Objectives fully address business objectives of the Hotel and needs of associates.
§ 与人力资源部总监密切合作准备和定期更新培训预算，确保达到预算并且有效的控制成本。
Assists with the preparation and regular update of the Training Budget in close cooperation with the Director of Human Resources, ensuring targets are met and costs are effectively controlled.
§ 管理并且定期回顾编写和修订酒店培训手册，员工个人发展计划及酒店产品知识。
Manages and regularly reviews the compilation and accuracy of the Departmental Learning Toolkit, Personal Learning Plan and Hotel Product Knowledge.
§ 协助准备年度酒店培训计划，确保目标和酒店经营部门和雇员培训需求保持一致。
Assists in the preparation of the annual Hotel’s Training Plan, ensuring the objectives fully address the business objectives of the Hotel and the training needs of the associates.
§ 正确维护所有雇员的培训记录及培训活动照片留存。
Accurately maintains training records of all associates and filing of learning activities.
§ 负责酒店培训教室，培训设备和材料的安全和维护。
Responsible for the security and maintenance of the Hotel’s Training Room, training equipment and materials.
§ 在需要时，将参与并协助市场销售部开展客人的团队拓展活动。
To participate and assist the Sales & Marketing Department in guest Team Building as required.
§ 做好月度进修发展部相关报表。在需要时，协助人力资源部总监做好人力资源部月度报告。
Produces on monthly basis the Learning Department Report. Assist Director of Human Resources to complete HR monthly report when necessary.
部门培训和服务标准
Departmental Training and Service Standards
§ 确保每个部门都有合理的部门培训员的配置，并且部门培训员是经过培训的。
Ensures that the recommended quota of Departmental Trainers for each department are trained.
§ 确保最大限度的利用每个部门的部门培训员，密切督导和奖励他们的表现和行动。
Ensures the maximum utilisation of Departmental Trainers in each department and closely monitors and rewards their performance and activities.
§ 培训，指导和评估部门培训员与凯悦国际标准保持一致。
Trains, mentors and appraises Departmental trainers in accordance with HI standards.
§ 协助督导技能培训和部门标准与部门运营手册保持一致。
Assists with the monitoring of skills training and departmental standards as defined in the Departmental Operations Manual.
§ 主持每月部门培训员讨论会和活动。安排每年2场部门培训员团队建设活动。
Conducts monthly Departmental Trainer forums and activities. Arrange at least 2 times Departmental Trainer Teambuilding every year.
雇员沟通
Associates Communications
§ 管理编辑雇员手册，执行和维护以下雇员沟通月度人力资源部活动安排，培训为了你的将来的更新，雇员通知栏，电视沟通以及客人满意度通知栏更新。
Manages the compilation, implementation and upkeep of the following associate’s communications – Associates Handbook, Monthly HR Activity Schedule, TFYF Update, Associates Notice Boards, and Television Communication and HySat Notice Board.
§ 协助和协调部门间的交流活动并且奖励雇员。
Assists with the coordination of inter-departmental social activities and associates award presentations.
§ 有效的与各级雇员沟通核心价值和行为标准。
Effectively communicates core values and behavioural standards to all levels of associates.
§ 为雇员建议和提供职业发展的建议。
Counsels associates and provides career advice.
§ 确保所有雇员知晓最新的酒店产品知识，当前的促销推广活动，政策的改变和适当的内部沟通。
Ensures all associates maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication.
员工活动
Associates Activity
§ 举办和执行具有创意的活动并吸引员工出席， 例如生日会，店庆，年度员工晚会，体育和社交活动。
Organize and implement creative associate’s activities to attract associates, such as birthday parties, anniversary celebration, annual parties, sports and social events.
§ 做好雇员活动前后期的宣传工作，例如举办前的宣传，举办后根据需要通过微信公众号、Hyattconnect 或 Yapmo进行宣传。
Actively complete the publicity work before and after the associate’s activities, such as the publicity before activities, and conduct the publicity through WeChat public account, Hyattconnect or Yapmo as required after activities.
人员管理
People Management
§ 招聘，挑选，激励和发展人力资源部雇员根据营运，财务，行政体系工作并且确保雇员具备多样技能和完成不同的任务。
Recruits, selects, motivate and develop Human Resources associates to work following the operational, financial, administrative philosophies and ensuring associates are multi skilled and perform multi tasks.
§ 通过亲历亲为，密切督导所有人力资源部雇员的表现符合酒店政策和程序以及现行法律。
Through hands-on management, supervises closely all Human Resources associates in the performance of their duties in accordance with Policies & Procedures and applicable laws.
§ 给具备能力和资源的雇员委派适当的工作和责任，在培养和发展雇员的同时确保营运标准和安全。
Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained.
§ 灌输和支持主动培训和企业文化，并且密切与部门经理配合发展积极主动的部门培训员。
Instils and supports the Training initiative and philosophies of the company and works closely with the Departmental Heads in developing a team of active Departmental Trainers
§ 确保所有的经理和领班积极主动的进行培训和发展雇员。
Ensuring that all Managers and Team Leaders take an active role in the training and development of associates
§ 发展和协助注重提高技能和知识的培训活动。
Develops and assists with training activities focused on improving skills and knowledge.
§ 确保雇员完全理解并且遵守酒店规章制度。
Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies.
§ 关注雇员士气，提供表现的回馈和发展。
Monitors associates morale and provides mechanism for performance feedback and development.
§ 主持年度表现发展管理，提供公正和正确的反馈。
Conducts annual Performance Development, providing honest and appropriate feedback.
§ 教导各层雇员指导原则和核心价值观。
Effectively communicates guiding principles and core values to all levels of associates.
总则
General
§ 参加被要求参加的会议。
Attends and contributes to all Meetings as required.
§ 确保部门的服务按照部门营运手册的细节按照完成的标准，高效的，具有一致性的和有礼貌的。
Ensures services provided by the Department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual.
§ 确保所有雇员任何时候都提供有礼貌的并且专业的服务。
Ensures all associates provide courteous and professional service at all times.
§ 以有礼貌的和有效率的态度处理雇员询问，对投诉和不能立即解决的问题进行汇报。
Handles guest and associates enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
§ 在良好的工作关系中维护客人和雇员的相互交流。
Maintains positive guest and colleague interactions with good working relationships.
§ 对有关雇员的法律法规和劳资关系有丰富的知识，理解并且严格执行雇员手册的规章制度和酒店确定的消防，卫生和安全健康的政策。
Is knowledgeable in statutory legislation in associates and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associates Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
§ 积极关注福利，安全，雇员的福利和发展，提供客观的，真实的反馈。
Is actively involved in the welfare, safety, development and well-being of associates, providing advice, counselling and truthful, diplomatic feedback.
§ 按时上班，穿着正确的制服随时符合酒店卫生和仪容仪表的标准。
Reports for duty punctually, wearing the correct uniform and adhering to the grooming and hygiene standards of the Hotel at all times.
§ 确保高标准的个人展现。
Ensures high standards of personal presentation.
§ 随时保持工作地点的干净整洁，为其他雇员树立榜样。
Keeps work place clean and tidy at all times, setting an example for other associates to follow.
慎重的保护机密。
To be discreet and keep everything confidential.
§ 随时表现出代表凯悦国际和酒店管理团队的行为。
Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt International.
§ 通过“减少工作项目”（适合情况下）及简化工作系统不断检视及发现提高雇员生产力水平的方法。
Reviews and constantly seeks productivity level improvements of all associates through the process of “taking work out of the system” (when appropriate) and through streamlining of work process.
§ 确保并实施对于办公室的保密性工作。
Ensures and practices the utmost protection of office’s confidentiality.
§ 鼓励参与人力资源部组织的各项活动。
Encouraged to participate in activities arranged by Society of Human Resources Management.
§ 关注客人净推荐值及宴会会议反馈分值，并积极参与相关会议，并落实需人力资源部协助完成的工作。
Pay close attention on CES/CS and Meeting planner score and active participate the relative meetings, as well as fully support on completion tasks related to HR.
§ 根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。
Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry & company.
