【职位描述】 Position Summary职位概述 Coordinate and manage the implementation of hotel training in line with Hilton Hotel Policy and Procedure. Develop and maintain training resources and implement systems that promote growth and development and ensure we deliver the promise to all stake holders. Assist the HRD in creating an effective and efficient operation of Training Department. 根据希尔顿酒店政策和执行程序协调、组织完成酒店培训任务，发展及保存培训资源，完善体系以促进发展及保证向股东提供承诺。协助人力资源总监保证培训部有效运作。 1. Update training notice board with all information on “what is happening in and outside hotel” and training information. 更新培训告示栏上所有关于酒店内部及外部的新消息和培训信息。 2. Manage training and development. 管理培训和发展。 3. Develop strategies which address hotel guidelines and Human Resources policies on training and development. 发展关于确定酒店宗旨和人力资源关于培训和发展的政策的战略。 4. Develop plans to conduct needs analyses and in-house training on a regular basis. 定期进行培训需求分析和酒店内培训。 5. Design and maintain hotel training records or legislative on a regular basis. 定期制订并保存酒店培训记录。 6. Develop tools and systems to ensure training and development programs meet the hotel’s objectives. 制订工具和体系保证培训和发展计划达到酒店目标。 7. Ensure that training and development are integrated into business plans and budgets, and targeted goals are identified and monitored. 保证培训和发展与经营计划、预算相结合，明确并监督计划目标。 8. Take part in the preparation and planning of Training Department goals and objectives. 参与准备和计划部门目标。 9. Monitor the implementation of quality management systems. 监督实施质量管理体系。 10. Assist with the management of department cost control. 协助管理部门成本控制。 11. Prepare and manage Training Department budgets. 准备和管理部门预算。 12. Monitor, analyze and report variations from the budget. 监督、分析和报告预算的变动。 13. Coordinate work operations within the department. 协调部门内部工作。 14. Develop performance standards for operations in the Training Department. 建立部门内部工作表现标准。 15. Assess work operations and prepare plans to implement change when required. 评估工作表现，在必要时制订调整计划。 16. Facilitate multiskilling. 促进多技能培训。 17. Manage TMs training and development using the Hilton Human Resources Management System. 运用希尔顿品牌人力资源管理体系管理团队成员培训及发展。 18. Manage the planning and delivery of orientation programs. 计划及实施入职培训计划。 19. Implement TMs performance appraisals. 执行团队成员工作表现评估。 20. Provide ongoing advice and support to team members under your supervision. 为下属成员提供建议和支持。 21. Supervise TMs performance. 指导团队成员工作表现。 22. Implement appropriate management practices that provide team members motivation and communication. 实施适当管理方法以激励团队成员并促进沟通。 23. Set team goals in consultation with team members according to hotel/department goal, policies and practices. 根据酒店/部门目标、政策和实际情况与团队成员共同设立团队目标。 24. Ensure all reporting and servicing deadlines are met in a timely basis. 保证按时完成所有报告和服务。 25. Manage the completion of monthly and ongoing training reports. 管理完成每月及正在进行的培训报告。 26. Provide information as required regarding training records and attendance. 需要提供培训记录及出勤情况的相关信息。 27. Assist all departmental trainers if necessary with their training. 必要时协助所有部门培训师的培训。 28. Adhere to the hotel’s security and emergency policies and procedures. 执行酒店安全及紧急情况政策及程序。 29. Be familiar with property safety, current first aid and fire emergency procedures. 熟悉酒店安全、急救及消防紧急情况程序。 30. Maintains professional business confidentiality. 保护商业机密。 【任职要求】 Specific Job Knowledge, Skill and Ability 工作技能技巧要求： 1. Competent in use of Word, Excel and Power point. 熟练使用 Word, Excel和Power point。 2. Strong sense of responsibility and self motivation. 强烈责任感，具有自我激励能力。 3. Able to work with all levels of team members. 能和不同级别团队成员共同工作。 4. Excellent presentation and communication skills. 优秀的展示及沟能技巧。 5. Good skill of organization. 出色的组织技巧。 6. High proficiency in English. 英文熟练。 7. Excellent written and spoken translation skills. 优秀的书面及口语翻译技巧。 8. Training skills & Presentation skills. 培训技巧和演讲技巧。 Required Qualifications必要的资历要求： 1. University and above. 大学及以上资历。 2. Minimum English Test Level 4. 至少英文4级。 3. Minimum 3 years related working experience in hotel industry. 至少三年相关酒店工作经验。 4. Minimum 2 years relevant training experience. 至少两年相关培训经验。 5. Energetic. 充满活力的。 6. Possess initiative and willing to take on extra responsibilities when required. 积极主动，愿意承担额外的职责。

SPECIFIC DUTIES 工作任务 :  1.     Function as primary support to the Director of Human Resources including activities in planning, organizing and executing activities leading to the training and development of qualified associates. 支持人力资源总监计划、安排和实施各种活动，以培训和发展优秀员工。  2.     Oversee the day-to-day operations and functions of the Training Department. 组织培训部日常运作。  3.     Prepare annual training plan according to training need analysis of each department and the recommendation from the Leadership Team. 根据部门培训需求和管理层的要求准备年度培训计划。  4.     Design, organize and facilitate training activities and programs according to the training plan and monthly training schedule. 根据培训计划和月度培训日程，设计、安排和实施培训。  5.     Ensure training facilities and logistics are well prepared and provided. 保证培训器材和设施完好。  6.     Develop and conduct effective orientation programs for new-hired hotel managers and associates. 为新入职员工和经理设计并讲授入职培训。  7.     Assess training effectiveness by carry out course evaluation and regular meetings with Leadership Team. 通过对课程的评估及与管理层的定期会议，对培训效果进行评估。  8.     Assist managers in sourcing, obtaining or developing training courses, training aids and materials. 协助经理发掘、获得和设计培训课程及培训资料。  9.     Ensure the number of training hours being completed based on Marriott and hotel requirement and maintain an up-to date training records for all managers and associates. 根据万豪的标准，保证培训小时数的完成。确保经理和员工的培训记录及时更新。  10.  Provide advice and assistance to managers and associates on all matters pertaining to training. 为经理和员工培训提供建议和支持。  11.  Attend departmental 15-minute training and give feedback to trainer. 参加15分钟培训并给予反馈。  12.  Source and organize training and development program for supervisory and management associates. 为主管和经理开发和安排培训课程。  13.  Co-ordinate the implementation of Corporate Management Training. 协调公司管理培训。  14.  Prepare training assessment report and monthly training report. 准备培训评估报表和月度培训报表。  15.  Liaise with local and overseas hotel schools in regard to student trainee programs and to evaluate the effectiveness of training program and trainee progress. 与当地或国外酒店管理学校合作，并评估培训课程和实习生的进展情况。 16.     Implement tuition assistance program and make recommendation on the application of tuition assistance. 实施助学计划，为助学申请提出建议。  17.     Work with DHR on the hotel training programs and learning systems to support workforce planning and career development. 与人力资源总监一同开展培训课程和培训体系，以支持人力计划和员工事业发展。  18.     Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. 及时高效完成本职工作和职责，根据公司政策和程序以实现本岗位的目标。  19.     To complete other tasks assigned by supervisory. 完成其它上级主管所分配的工作任务。 JOB SPECIFICATION职位要求 : ·         More than 5 years training experience, preferably in hotel industry. 5年以上培训经历，最好有酒店经历。 ·         Mature and pleasant demeanour with good inter-personal skills. 成熟、开朗、擅长与人交往 ·         Good communication and presentation skills. 良好的沟通技巧和演讲技能 ·         Creative and analytical thinking, good organization skills.   有创造力和分析能力，组织能力 ·         Good command of spoken and written English. 熟练的英语口语和写作能力。

SCOPE The overall scope of a Hotel People Training is to ensure that the hotel is using the "off-line" as well as "on-line" learning tools provided by Kempinski to ensure as a company we are developing and growing talent within the orgainisation thus securing the hotels ability to deliver exceptional guest service and drive the profitability of the hotel for the owner. The overall scope of a Hotel Assistant Training Manager is to support the Training Manager/Director in delivering the above mission statement while preparing and developing themselves for a future training leadership or operational role.

Mission 1: Ambassador for Université des Talents (UDT): marketing, implementing, creating, improving and communicating Club Med’s employee-development strategy across different platforms: · TRAINER: Facilitate training with excellence. Inspire them! · COORDINATOR: Coordinate technical trainings and talent development with main actors. · CONSULTANT: Facilitate & coach managers to assess · PERFORMANCE: Identify needs and deliver effective solutions. · ADMINISTRATOR: Validate, record, report training activity & results. Assure training & reporting meets UDT and compliance standards. Improve agility & efficiency of our administrative functions.   Mission 2: Improve guest hospitality experience at Club Med, through focus and priority on developing local talents to establish a solid hospitality platfrom in each resort.   Mission 3: Exemplary Ambassador aligned to Club Med’s Values, Management Principles, Upscale Service behaviors & Entrepreneurial Mindset.     JOB SUMMARY: · Responsible for developing, coordinating and implementing various Learning & Development training initiatives aligned to training content & tools. · Supporting and facilitating all GO-GE development initiatives as consultant to village operations at the BU & village levels. · Analyzes, develops, and improves training modules and tools. · Assesses performance issues - researches and proposes actions and/or alternatives. · Optimizes tools & procedures. · Coach Managers · Personally, facilitates and co-facilitates training programs. · Evaluates impact of training solutions. · Documents and reports training results. · Assures local training compliance. · Works with minimal supervision to complete established goals and objectives · Serves as primary contact for Consulting Village Trainer for training programs. Handles and discusses inquiries from trainees & managers about training programs & needs. · Deploys all aspects of high-potential development programs for local GE employees. · Creates/coordinates annual training plan for resort populations. · Plans, organizes, presents, and facilitates training programs for all resort populations. · Creates, manages, participates in and develops a wide variety of learning environments and activities to provide GO-GEs the opportunity to develop their potential and achieve their objectives. · Coaches & supports managers on performance & hospitality challenges. · Reviews, evaluates, modifies and improves existing and proposed training programs. Benchmarks for best practices. · Prepares training aids such as instructional material, handouts, learner workbooks, leader guides, visual aids & evaluation forms. · Prepares training sessions: schedules sessions & locations, coordinates logistics, contacts trainees and managers, sets-up classrooms. · Assures accurate documentation of training records & trainee attendance in Workday and other UDT reporting channels. · Assures local compliance with training & training-related requirements. · Participates collaboratively and professionally with other HR & UDT members to achieve team goals. · Assures effective two-way communication at all levels of responsibility. · Participates in HR and UDT meetings as appropriate. · Continually maintains, updates his/her facilitation & hospitality competencies. · All other duties as assigned.   PROFILE: 1.English (Mandatory) 2.Bachelors / BAC+3 degree in Education, HR Management or HR Development. 3.Experienced hospitality trainer with strong presentation & learner engagement skills. 4.Hospitality Team Management experience. bility to work autonomously in “consultant mode” with minimal supervision. 5.Ability to anticipate and initiate key training priorities aligned to individual development.

【岗位职责】 1、制定并完善酒店各项培训管理制度。 2、协助上级进行全酒店各部门日常培训需求分析。 3、负责新员工的入职培训工作。外请人员来店培训的服务工作。 4、负责全酒店员工的公共外语、行业素质意识及酒店规章制度培训。 5、收取各部门季度、月度培训计划、、培训总结、初审工作。 6、协助上级培训各部门业务培训负责人培训技巧和知识。 7、编辑最新酒店业管理和信息资料,向各部门和全体员工推荐公布。 8、其他人事相关工作。 【岗位要求】 1、大专以上学历，有星级酒店相同岗位工作经验五年以上。 2、具有良好的沟通能力和协调能力。 3、具有较强的文字综合能力和口头表达能力。 3、能按照酒店经营发展对人才的需要，制订酒店总体培训规划和实施计划。 4、具备教育学、心理学以及酒店管理理论知识。 5、熟悉员工的规律、特点和岗位培训工作程序。

岗位职责 1、制定酒店年度培训规划和月度培训计划。 2、负责酒店年度、月度培训计划实施的组织、协调工作。 3、按期向上级反馈酒店培训实施结果。 4、与相关部门及人员进行沟通，取得培训工作所需的协助。 5、审核各种培训教材；负责员工考核工作。 6、深入部门，了解部门的培训需要，提出可行性教学建议。 7、完成上级交付的其他工作。 岗位要求 1、本科以上学历，2年以上相关工作经验。 2、熟悉岗位培训工作程序。 3、具有良好的沟通能力和协调能力。 4、具有较强的文字综合能力和口头表达能力。

岗位职责 1、制定并完善酒店各项培训管理制度。 2、协助上级进行全酒店各部门日常培训需求分析。 3、负责新员工的入职培训工作。外请人员来店培训的服务工作。 4、负责管辖酒店员工的公共外语、行业素质意识及酒店规章制度培训。 5、收取各部门季度、月度培训计划、初审工作。 6、协助上级培训各部门业务培训负责人培训技巧和知识。 7、编辑最新酒店业管理和信息资料,向各部门和全体员工推荐公布。 8、负责后勤保障整体工作。 岗位要求 1、大专以上学历，有相同岗位工作经验3年以上。 2、具有良好的沟通能力和协调能力。 3、具有较强的文字综合能力和口头表达能力。 3、能按照酒店经营发展对人才的需要，制订酒店总体培训规划和实施计划。 4、具备教育学、心理学以及酒店管理理论知识。 5、熟悉员工的规律、特点和岗位培训工作程序。

Conduct an annual training needs analysis for each department within the hotel and incorporate the hotel’s training plan with the Business Plan of the hotel 对于酒店内的各部门开展年度培训进行需求分析，并且将酒店年度培训计划与业务计划相结合 Review training policies, procedures and practices and recommends improvement to management 回顾培训政策、程序和实践，并且向管理层建议改进提高的意见 Coordinate with the department managers to help identify departmental trainer and training opportunities for ambassadors 协调各部门经理，来帮助他们识别部门培训师和培训机会 Counsel hotel personnel as needed in areas such as career planning, training and development etc. 根据需求为大使开展相应职业生涯规划、培训和发展等咨询 Incorporate customer information as part of the training strategy; understand the impact of the key components of a successful hotel: ambassadors, customers, owners and profit 将客户信息始终作为培训战略的一部分，理解影响一个酒店成功的因素：大使、顾客、业主和利润 Manage and implement company training programs and deliver training sessions with educational methods adapted to adult learning styles 管理和执行公司培训项目并使用适合成年人学习的风格来实施培训课程 Maximize learning by providing a creative and efficient environment in the delivery of training sessions 在培训课程中最大化的提供有创造性的和有影响力的学习环境 Share responsibilities for the integration and orientation process of new hires and assist with implementation of new policies, procedures and standards 分担责任来整合及培训在新大使入职程序上，并且协助执行所有新的政策、程序和标准 Keep the effective networking within the Pullman and Accor training communities 在铂尔曼酒店和雅高培训社区内拥有有效的工作关系网

【岗位职责】 1、组织协调人力资源总监和部门经理批准的交叉培训。          2、执行与人才发展相关的品牌及行业标准。 3、协助建立和维护酒店培训和人才发展机制。 4、定期进行培训需求分析和酒店内培训。 5、定期制订并保存酒店培训记录。 6、制订工具和体系保证培训和发展计划达到酒店目标。 7、保证培训和发展与经营计划、预算相结合，明确并监督计划目标。 8、参与准备和计划部门目标。 9、协助参与制定酒店人才发展预算，并在预算范围内合理使用。 10、参与酒店员工工作表现评估，在必要时制订调整计划。 11、促进多技能培训。 12、计划及实施入职培训计划。 13、协助给予下属成员个人职业发展提供建议和支持。 【岗位要求】 1、大学本科。 2、至少三年相关酒店工作经验。 3、接受主管晋升。 4、优秀的中英文读写能力。 5、扎实的培训知识和技巧。 6、优秀的展示及沟能技巧，培训技巧和演讲技巧。 7、良好的项目管理能力。 8、出色的组织和协调能力。 9、愿意接受挑战并在压力下工作。

岗位职责 1.根据希尔顿酒店政策和执行程序协调、组织完成酒店培训任务，发展及保存培训资源，完善体系以促进发展。协助人力资源总监保证培训部有效运作。 2.发展关于确定酒店宗旨和人力资源关于培训和发展的政策的战略。 3.定期进行培训需求分析和酒店内培训。 4.管理完成每月及正在进行的培训报告，保证按时完成所有报告。 5.建立部门内部工作表现标准；评估工作表现，在必要时制订调整计划。 6.协助上级培训各部门业务培训负责人培训技巧和知识 7.必要时协助所有部门训导师的培训。 8.监督实施质量管理体系；执行健康及安全法规、政策及程序；执行酒店安全及紧急情况政策及程序。 岗位要求 1.具有国际品牌酒店同等职位工作经验优先考虑。 2.优秀的培训技巧、演讲技巧、展示及沟通能力。 3.具有较强的文字综合能力和口头表达能力 4.熟练使用 Word, Excel和Power point等办公软件。 5.出色的组织协调能力，应变能力和解决问题能力。 6.积极主动、充满活力、强烈责任感和团队合作精神。

【岗位职责】 质检工作： 1. 制定酒店质量管理制度、工作流程、工作标准； 2. 负责组织日、周、月检，定期安排暗访检查； 3. 建立酒店日常质量检查记录，形成质检检查周报，上报上级领导； 4. 建立酒店质检工作小组，负责部门及酒店的日常质量检查工作； 5. 负责组织年度绩效考核及管理人员述职考核工作。 培训工作： 1. 组织月度新入职员工培训、安排公开课程； 2. 负责收集各部门月度培训计划和月度总结，汇总上报上级领导； 3. 负责监督、检查、督导各部门培训状况，并给予指导； 4. 建立酒店培训师团队，并安排辅导培训技巧； 5. 负责年度组织酒店技能大赛活动。 【任职要求】 1、男女不限，年龄40岁以下，专科及以上学历； 2、熟悉岗位培训工作程序，有相同岗位工作经验2年以上； 3、具有较强的文字综合能力和口头表达能力。

熟练操作电脑办公软件，具备培训工作经验

We are currently looking for an English Trainer to join our team. As an English Trainer, we rely on you to Plans, organizes, monitors, coordinates and conducts English training activities effectively in order to upgrade the English communication skill of staff. Assists in implementation of systems and programs in employee relations and revenue generations. Assists Director of Training in accomplishing hotel and department goals and objectives. Conduct English training to hotel staff especially operation staff regularly. Control Training Budget by preparing monthly training expenses report. We are looking for someone who: At least 2 years as same position, hospitality industry experience is preferred Has relevant experience in a similar capacity previously Good training management experience and background Good interpersonal skills and determined to drive Corporate culture and training functions Fluency communicating and writing in English (as well as the local language)

岗位职责 1、制定酒店年度培训规划和月度培训计划。 2、负责酒店年度、月度培训计划实施的组织、协调工作。 3、按期向上级领导反馈酒店培训实施结果。 4、与相关部门及人员进行沟通，取得培训工作所需的协助。 5、审核各种培训教材；负责员工考核工作。 6、组织协调酒店各类员工活动。 7、酒店文化墙信息定期维护等。 岗位要求 1、大专及以上学历 2、有品牌酒店同岗位工作经验一年以上。 3、具有良好的沟通能力和协调能力。 4、具有较强的文字综合能力和口头表达能力。

岗位职责 1、协助制定酒店年度和月度培训计划； 2、建立精干高效培训体系，组织完善培训制度，提供系统有效、可持续提升、具前瞻性培训； 3、深入部门，了解部门的培训需要，提出可行性方案； 4、负责开发和设计培训课程，组织编写培训材料； 5、检查完善酒店培训体系，并随时准备接收集团审计； 任职资格： 1、大专及以上学历，酒店管理、企业管理、人力资源等相关专业； 2、具备2年以上同岗位经验者，3年以上五星级酒店培训； 3、了解酒店员工的服务工作规范和质量标准的要求； 4、逻辑清晰，口头表达能力强，文字能力强； 5、精通PowerPoint课件的制作。

岗位职责 1、制定并完善酒店各项培训管理制度。 2、协助上级进行全酒店各部门日常培训需求分析。 3、负责新员工的入职培训工作。外请人员来店培训的服务工作。 4、负责全酒店员工的公共外语、行业素质意识及酒店规章制度培训。 5、收取各部门季度、月度培训计划、初审工作。 6、协助上级培训各部门业务培训负责人培训技巧和知识。 7、编辑最新酒店业管理和信息资料,向各部门和全体员工推荐公布。 岗位要求 1、本科及以上学历，有相同岗位工作经验3年以上。 2、具有良好的沟通能力和协调能力。 3、具有较强的文字综合能力和口头表达能力。 3、能按照酒店经营发展对人才的需要，制订酒店总体培训规划和实施计划。 4、具备教育学、心理学以及酒店管理理论知识。 5、熟悉员工的规律、特点和岗位培训工作程序。

岗位职责 1、制定并完善酒店各项培训管理制度。 2、协助上级进行全酒店各部门日常培训需求分析。 3、负责新员工的入职培训工作。外请人员来店培训的服务工作。 4、负责全酒店员工的公共外语、行业素质意识及酒店规章制度培训。 5、收取各部门季度、月度培训计划、初审工作。 6、协助上级培训各部门业务培训负责人培训技巧和知识。 7、编辑最新酒店业管理和信息资料,向各部门和全体员工推荐公布。 岗位要求 1、专科以上学历，有相同岗位工作经验3年以上。 2、具有良好的沟通能力和协调能力。 3、具有较强的文字综合能力和口头表达能力。 3、能按照酒店经营发展对人才的需要，制订酒店总体培训规划和实施计划。 4、具备教育学、心理学以及酒店管理理论知识。 5、熟悉员工的规律、特点和岗位培训工作程序。

Job Descriptions 岗位描述 1. Formulate and improve the hotel training management system.    制定并完善酒店各项培训管理制度. 2. Make training plan and monthly training plan folrelated modules of the resort.    制定度假村相关模块培训计划和月度培训计划。 3.Monitor the progress of the Training Plan for each department ensure that the training      objectives are being achieved.     监督每个部门培训业务计划的进展，确保实现培训目标。 4. Attend departmental training session and critique performance.    参加部门的培训课程，评估表现。 5. Be responsible for new employee orientation and department trainer training.     负责新员工的入职培训工作及部门培训员的培训 6. Other tasks assigned by Director of HR.     人力资源总监交办的其他工作 Job Requirements 任职要求 1 . Good communication and coordination skills.      具有良好的沟通能力和协调能力。 2 . Have a strong ability of comprehensive writing and oral expression.      具有较强的文字综合能力和口头表达能力。 3. Excellent presentation and communication skills as well as proficiency in written and     spoken English.    优秀的表达能力和沟通技巧以及熟练的英语书面和口语能力。

岗位职责 1.制定并完善酒店各项培训管理制度。 2.协助上级进行全酒店各部门日常培训需求分析。 3.负责新员工的入职培训工作。外请人员来店培训的服务工作。 4.负责全酒店员工的公共外语、行业素质意识及酒店规章制度培训。 5.收取各部门季度、月度培训计划、初审工作。 6.协助上级培训各部门业务培训负责人培训技巧和知识。 7.编辑最新酒店业管理和信息资料,向各部门和全体员工推荐公布。 岗位要求 1.本科以上学历，有相同岗位工作经验5年以上。 2.具有良好的沟通能力和协调能力。 3.具有较强的文字综合能力和口头表达能力。 3.能按照酒店经营发展对人才的需要，制订酒店总体培训规划和实施计划。 4.具备教育学、心理学以及酒店管理理论知识。 5.熟悉员工的规律、特点和岗位培训工作程序。

【岗位职责】 1、制定并完善酒店各项培训管理制度。 2、协助上级进行全酒店各部门日常培训需求分析。 3、负责新员工的入职培训工作。外请人员来店培训的服务工作。 4、负责全酒店员工的公共外语、行业素质意识及酒店规章制度培训。 5、收取各部门季度、月度培训计划、初审工作。 6、协助上级培训各部门业务培训负责人培训技巧和知识。 7、编辑最新酒店业管理和信息资料,向各部门和全体员工推荐公布。 【岗位要求】 1、XX以上学历，有相同岗位工作经验X年以上。 2、具有良好的沟通能力和协调能力。 3、具有较强的文字综合能力和口头表达能力。 3、能按照酒店经营发展对人才的需要，制订酒店总体培训规划和实施计划。 4、具备教育学、心理学以及酒店管理理论知识。 5、熟悉员工的规律、特点和岗位培训工作程序。

Assist the HRD the smooth and efficient running of Learning & Development Department. Maintain a suitable climate of associate’s relations to achieve Learning & Development goals. Ensure all local and government legislation and Learning & Development Policy and Procedure is strictly adhered to. Coordinate with all departments to advise line management and associates on all Learning & Development matters. 协助人力资源总监确保酒店员工学习与发展事项的顺利有效运作；建立良好的员工关系以完成酒店学习和发展目标，保证严格执行所有本地政府及学习与发展政策；同各部门有效沟通，为部门经理及员工提供学习与发展方面的建议。 Profile of Competency 工作能力: • Above 5 years HR experience in international hotels. 5年以上相关外资品牌酒店人力资源经历。 • Mature and pleasant demeanour with good inter-personal skills. 成熟、开朗、擅长与人交往 • Good communication and presentation skills. 良好的沟通技巧和演讲技能 • Creative and analytical thinking, good organization skills. 有创造力和分析能力，组织能力 Language 語言能力: • Good command of spoken and written English. 熟练的英语口语和写作能力 Education 教育: • Bachelor 大学本科

岗位职责 1、制定并完善酒店各项培训管理制度。 2、协助上级进行全酒店各部门日常培训需求分析。 3、负责新员工的入职培训工作。外请人员来店培训的服务工作。 4、负责全酒店员工的外语、行业素质意识及酒店规章制度培训。 5、收取各部门季度、月度培训计划、初审工作。 6、协助上级培训各部门业务培训负责人培训技巧和知识。 7、编辑最新酒店业管理和信息资料,向各部门和全体员工推荐公布。 8、员工活动，月度经理级会议，员工大会等策划组织与执行。 岗位要求 1、有相同岗位工作经验者优先。 2、具有良好的沟通能力和协调能力。 3、具有较强的文字综合能力和口头表达能力，英文读写能力。 3、能按照酒店经营发展对人才的需要，制订酒店总体培训规划和实施计划。 4、具备教育学、心理学以及酒店管理理论知识。 5、熟悉员工的规律、特点和岗位培训工作程序。

1.制定和实施酒店年度培训计划和月度培训计划。 2.准备月度培训资料及报表，确保完成集团培训部下达的培训工作。 3.根据集团培训部要求，对酒店培训工作进行优化调整，审核各种培训材料，负责员工考核工作。 4.对酒店内质量检查，各职能部门进行检查、监督和协调。 5.到各服务工作现场检查、监督、考核、调研工作，及时纠正企业在质量管理中存在的问题。 6.制定质量管理的考核标准和考核表格并组织实施。 7.负责指导监督行政文员的工作，确保各项会议组织、纪要、文档、集团来往办文等行政工作的有序开展，符合集团行政部要求标准。

Duties and Responsibilities工作职责 · Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review · 分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训业务计划书的形式呈交给总经理和行政委员会审阅。 · Familiarize yourself with theBTG-Nanyuan HR and Training Standards, localizing where necessary · 使自己了解首旅南苑酒店集团人力资源和培训的规范，必要之处进行本地化处理。 · Ensure effective training programs are in place for the following: · 确保在以下方面有效的执行培训计划：  oNew Employee Orientation o 新员工入职 o Train the Trainer o 培训培训师 o Customer Service Training o 宾客服务培训 o Technical job specific training (through certification of departmental standards and procedures) o 技术性职位的专门培训(部门规范程序证书) o Supervisory Skills Training o 监督管理技能培训 o Management Development o 管理层发展 o Fire, Life and Safety Training o 消防和生命安全培训 o Selling Skills    o 销售技巧 o Employee retraining o 员工再培训 · Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved · 监督每个部门培训业务计划的进展，确保实现培训目标。 · Maintains all hotel training records · 保存酒店全部的培训记录。 · Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development · 建立培训图书馆，配备书籍，录像，记录和视听资料来协助培训师的培训计划以及员工的个人发展。 · Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective · 与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。 · Attend departmental training session and critique performance · 参加部门的培训课程，评估表现。 · Use the BTG-Nanyuan benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc · 利用首旅南苑酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如CAPS，顾客满意指标(GSI)，预算完成情况等。 · Assist Department Trainers in preparing and conducting departmental training and assess accordingly · 协助部门培训师准备和进行部门培训并进行评估。 · Prepare and monitor training programs for: · 制定和监督为以下人员提供的培训项目： o Management Trainees o 管理培训生 o Work Experience o 实习生 o Hotel School Trainees, etc o 酒店学校实习生等 · Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training · 与能够协助提供高级或专业培训的专业人士取得联系。 · Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs · 确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。 · Produce monthly training reports for your Manager and the General Manager including: · 为上级经理和总经理编制以下月度培训报告： o Internal Training Programs conducted: o 完成的内部培训项目： n Who attended n 参加人 n Number of people attended n 参加人数 n Duration of training n 培训时间 n Who trained n 培训师 n Cost of delivery (including labor costs) n 培训成本(包括人工成本) n Anticipated return on investment and/or training goal n 预计的收益和培训目标 o External training programs attended: o 参加的外部培训项目： n Who attended n 参加人 n Number of people attended n 参加人数 n Duration of training n 培训时间 n Who trained n 培训师 n Cost of delivery (including labor costs) n 培训成本(包括人工成本) n Anticipated return on investment and/or training goal n 预计的收获和培训目标 · Liaise with other BTG-Nanyuan Training Managers to share experiences and resources · 与首旅南苑酒店集团的培训经理们保持联系，交流经验，交换资源。 · Liaise with educational institutions conducting hospitality and training courses · 同从事旅游服务和培训课程的教育机构保持联系。 · Maintain current information and records of suppliers of training resources and materials · 更新培训资源和资料供应商的信息和记录。 · Delivers briefings of all internal programmes to executive management and department heads · 为行政管理层和部门领导提供所有内部培训计划的介绍。 · Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager · 按照地区人力资源总监和总经理的指示为本地区的工作效力。 · Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines · 为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。 · Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance · 向员工提供工作指导、咨询，必要时对其进行批评处分，并提供建设性反馈意见以便提高工作绩效 · Regularly communicates with staff and maintains good relations · 定期与员工交流思想，保持良好的员工关系。 QUALIFICATIONS AND REQUIREMENTS任职要求 Required Skills – 技能要求 · Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. · 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 · Proficient in the use of Microsoft Office · 精通微软办公软件 · Problem solving, analytical, reasoning, motivating, organizational and training abilities. · 具有解决问题，推理，号召，组织和培训能力 · Good writing skills · 良好的写作技能   Qualifications – 学历 · Bachelor’s degree or Diploma in Human Resources or Training.   · 具有人力资源或培训的毕业证书   Experience – 经验 · 3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience. · 3年相关工作经验或相似的管理经验，或与此相当的教育与工作经验结合的背景