Duties and Responsibilities工作职责
FINANCIAL RETURNS财务回报
· Complete forecasts, plans, and departmental production reports for management.
· 为酒店管理层准备各项预测、计划和部门生产报告。
· Participate in the preparation of the hotel’s annual budget and the setting of departmental goals.
· 参与准备酒店年度预算，并设定部门目标。
· Maintain updated and accurate costing and documentation of all dishes prepared and sold in the food and beverage operations.
· 对所有在餐饮运营中制备和销售的菜品进行精确的成本核算、记录并及时更新。
PEOPLE员工团队
· Manage day-to-day kitchen activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching, and regular feedback to help manage conflict and improve team member performance.
· 处理厨房日常事务，计划并分配工作，为每个员工设定绩效及个人发展目标。为员工提供教导、辅导并给予定期反馈，帮助解决各种员工矛盾，提升员工业绩。
· Educate and train team members in compliance with brand standards, service behaviours, and governmental regulations. Ensure staff has the tools, training, and equipment to carry out job duties.
· 遵照品牌标准、服务行为及政府法规教育和培训所有团队员工。确保员工获得恰当培训，并配备完成工作所需的各种工具和设备。
· Promote teamwork and quality service through daily communication and coordination with other departments. Assist sales, catering and banquet staff with banquets, parties and other special events.
· 通过与其它部门进行日常沟通和协作促进团队合作、提高服务质量。协助销售、餐饮和宴会部员工组织宴会、派对和其它特别活动。
· Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.
· 根据公司规定和政策，对员工工资、工作规程或其它人力资源相关事务提出建议或初拟方案。
GUEST EXPERIENCE宾客体验
· Solicit guest feedback to improve food and presentation quality.
· 获取宾客反馈，不断提高食品品质及出品质量。
· Assist with addressing customer questions and issues relating to kitchen services.
· 协助发现并解决客户有关厨房服务的疑问和问题。
· Assist Food and Beverage Director with menu planning, food and beverage coordination, table arrangements, decoration options, etc.
· 协助餐饮总监设计菜单、餐饮搭配、餐桌布局及装饰等。
RESPONSIBLE BUSINESS企业责任
· Ensure that all menu items are prepared and presented according to established recipes and standards.
· 确保所有菜品制作和出品均符合配方要求和相应标准。
· Develop menu design and concepts for all food and/or bar outlets, and catering events. Monitor competitor and industry trends.
· 为所有的餐饮分部门、酒吧及餐饮宴会活动设计菜单和主题。监督本地竞争对手动向和行业趋势。
· Maintain procedures to ensure the security and proper storage of food and beverage products, inventory and equipment. Replenish supplies in a timely manner and minimise waste and pilferage.
· 维护相关流程，确保食物与酒水产品、库存与设备的安全及以恰当储存。及时订购补充物资，避免浪费，防止偷盗。
· Ensure that all kitchen equipment and storerooms are in proper operational condition and are cleaned on a regular basis.
· 确保所有的餐饮设施和储藏室运行情况良好、定期清洁。
· Adhere to governmental regulations as well as brand standards and hotel or company policies and procedures.
· 遵守政府法规、品牌标准及酒店或公司的政策与操作流程。
Perform other duties as assigned. May also serve as manager on duty.
可能需对酒店的安全负责，确保将偷窃、犯罪和其它风险降至最低。完成其它分配的任务，可能需要担任值班经理。
ACCOUNTABILITY 职责
Supervises a large number of kitchen employees in a large full-service, luxury, or resort hotel with multiple major food and beverage outlets and banquet facilities with capacity to cater to more than 500 people. May oversee subordinate managers and/or supervisors and professional culinary staff.
这一职位将为提供综合服务的大型豪华度假村酒店服务，负责监管大批厨房员工。这类酒店通常拥有众多大型餐饮点和宴会设施，可容纳500多人就餐。职能可能包含监管下属经理、主管，以及专业厨师。
