1. 行政与沟通支持 / Administration and Communication Support
准确分送与采购部相关的往来信件、电子邮件、电话信息、供应商文件及内部采购沟通资料。
Routes all purchasing-related correspondence, emails,
telephone messages, supplier documents and internal communications accurately
and promptly.
礼貌接听来电并转接至相关同事，及时、准确记录供应商、内部客户或各部门提出的采购相关信息。
Answers telephone calls courteously, directs them to the
appropriate colleagues, and records purchasing-related information from
suppliers, internal customers or departments in a timely and accurate
manner.
建立、维护、传递并归档采购部行政文件、采购申请、报价、采购订单、价格表、供应商资料及审批记录。
Creates, maintains, circulates and files Purchasing
Department administrative documents, purchase requisitions, quotations, purchase
orders, price lists, supplier records and approval records.
根据采购主管或采购部经理要求，整理采购统计资料、采购订单跟进表、供应商确认记录及采购文件清单。
Prepares purchasing statistics, purchase order tracking
sheets, supplier acknowledgement records and procurement file lists as
required by the Purchasing Team Leader or Purchasing Manager.
2. 系统录入与采购文件处理 SystemEntry and Purchasing Documentation
熟悉并正确使用 SCALA、BSS、POLARAS 或酒店指定的采购/电子申购系统。
Uses SCALA, BSS, POLARAS or other hotel-designated
purchasing/e-requisition systems correctly and in accordance with hotel
procedures.
根据已批准的采购申请及上级指示，协助在系统中录入、生成、核对并打印或发送采购订单。
Assists with entering, creating, checking, printing or dispatching
purchase orders in the system based on approved purchase requisitions and
supervisor instructions.
核对采购订单的基础信息，包括供应商名称、物料描述、计量单位、数量、价格、交货日期、送货地点及审批状态。
Verifies key purchase order details, including supplier
name, item description, unit of measure, quantity, price, delivery date,
delivery location and approval status.
向相关供应商发送已批准的采购订单、信件、电子邮件或传真，并妥善保存发送记录及供应商确认。
Sends approved purchase orders, letters, emails or faxes to
the relevant suppliers and maintains proper dispatch records and supplier
acknowledgements.
妥善保存采购申请、采购订单、报价、供应商确认、价格表及采购记录，确保文件完整、可追溯并符合审计要求。
Maintains purchase requisitions, purchase orders,
quotations, supplier acknowledgements, price lists and procurement records
to ensure files are complete, traceable and audit-ready.
3. 报价、供应商资料与主数据支持 Quotation, Supplier Record and Master Data Support
根据采购主管或采购部经理指示，协助收集报价、整理报价资料并归档比价记录。
Assists with collecting quotations, organizing quotation
information and filing comparison records as instructed by the Purchasing
Team Leader or Purchasing Manager.
协助维护供应商资料，包括联系人、联系方式、营业执照、食品安全文件、保险资料、合规文件及价格表。
Assists with maintaining supplier records, including contact
persons, contact details, business licences, food safety documents,
insurance information, compliance documents and price lists.
协助维护采购相关物料记录和表格，包括采购描述、计量单位、供应商、价格及订购参数；实物库存数量及库房记录由收货部/仓库负责。
Assists with maintaining purchasing-related item records
and forms, including purchasing descriptions, units of measure, suppliers,
prices and ordering parameters; physical stock quantities and store
records remain the responsibility of Receiving/Store.
如发现供应商资料过期、价格不一致、采购订单信息缺失或采购文件不完整，应及时向采购主管报告。
Reports promptly to the Purchasing Team Leader when
supplier documents are expired, prices are inconsistent, purchase order
information is missing or procurement files are incomplete.
4. 与收货部、使用部门和财务协作 Coordination with Receiving, User Departments and Finance
根据上级安排，向收货部提供采购订单信息、规格、交货时间、供应商联系人及特殊验收要求。
Provides Receiving with purchase order details,
specifications, delivery timing, supplier contacts and any special receiving
requirements as directed by supervisors.
根据收货部反馈及上级指示，协助整理数量短缺、质量不符、价格差异、迟交、拒收、退货及贷项通知等相关支持文件。
Based on Receiving feedback and supervisor instructions,
assists with compiling supporting documents for shortages, quality
non-conformance, price variances, late deliveries, rejections, returns and
credit notes.
协助财务/AP 查找采购订单、报价、供应商确认、价格表及相关采购文件，用于三单匹配及发票差异处理。
Assists Finance/AP in locating purchase orders, quotations,
supplier acknowledgements, price lists and related procurement files for
three-way matching and invoice discrepancy resolution.
不得代替收货部确认实物收货、录入或修改收货记录、签收供应商货物，或影响收货部独立完成验收记录。
Does not confirm physical receipt, enter or amend receiving
records, sign for supplier deliveries on behalf of Receiving, or interfere
with Receiving’s independent receiving records.
5. 内部客户服务
Internal Customer Service
以礼貌、高效的方式处理内部客户及供应商关于采购文件、采购订单状态、交货时间及基础资料的询问，并在需要时及时升级至相关负责人。
Handles internal customer and supplier enquiries regarding
purchasing documents, purchase order status, delivery timing and basic
information courteously and efficiently, escalating to the responsible
person when required.
与厨房、餐饮、客房、工程及其他使用部门保持良好工作关系，确保采购文件和相关信息沟通清晰、及时。
Maintains positive working relationships with Kitchen, Food
and Beverage, Rooms, Engineering and other user departments, ensuring
clear and timely communication of purchasing documents and related
information.
对无法即时解决的问题，及时报告采购主管或采购部经理，并跟进处理进展。
Reports matters that cannot be resolved immediately to the
Purchasing Team Leader or Purchasing Manager and follows up on the resolution
progress.
6. 财务、合规与内控 Financial,Compliance and Internal Control
遵守酒店、公司及当地有关财务记录、证照、授权审批、采购合规、反贿赂、利益冲突、食品安全、消防、卫生、健康与安全的政策和法规。
Complies with hotel, company and local policies and
regulations relating to financial records, licences, authorization,
procurement compliance, anti-bribery, conflict of interest, food safety,
fire prevention, hygiene, health and safety.
确保采购文件、系统录入、供应商资料及价格记录准确、完整、及时并符合审计要求。
Ensures purchasing documents, system entries, supplier
records and price records are accurate, complete, timely and audit-ready.
遵守采购、收货、库存及付款职责分离原则；如发现未经授权采购、流程绕行、供应商异常或利益冲突风险，应及时上报。
Adheres to segregation of duties among purchasing,
receiving, inventory and payment, and promptly escalates any unauthorized
purchasing, process bypass, supplier irregularities or potential conflict
of interest risks.
7. 人事与行为标准 Personnel and Conduct
支持凯悦“以人为本”品牌理念的贯彻，身体力行并强化凯悦价值观与文化特质。
Supports the implementation of Hyatt’s people-focused brand promise,
demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
理解并严格遵守员工手册、酒店规章制度，以及有关消防、卫生、健康与安全的各项政策。
Understands and strictly adheres to the Associate Handbook,
hotel rules and regulations, and all policies concerning fire prevention,
hygiene, health and safety.
始终保持良好的个人形象、仪容仪表和职业操守。
Maintains high standards of personal presentation, grooming
and professional conduct at all times.
8. 其他职责 Other Duties
根据行业、公司、酒店及采购职能的变化，及时调整工作方式和优先事项。
Responds to changes in the industry, company, hotel and
purchasing function by adjusting work approach and priorities as
appropriate.
按要求参加培训课程和会议，并在任何时候以积极、专业的形象代表酒店和凯悦。
Attends training sessions and meetings as required and
represents the hotel and Hyatt in a positive and professional manner at
all times.
完成上级分配的其他合理工作和职责。
Carries out any other reasonable duties and
responsibilities as assigned by supervisors.
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