Shangri-La , Yiwu 义乌香格里拉 Located at the heart of Yiwu business center, Shangri-La, Yiwu is near the world-famous Yiwu International Commodity City. The hotel features 362 guestrooms and suites, as well as 136 serviced apartments. Shangri-La, Yiwu offers guests an exceptional dining experience. Brown Sugar restaurant comes to life with made-to-order Asian and Western dishes. Live cooking stations provide an array of international delights at buffet restaurant Yue Xiu Wok. From the Lobby Lounge, guests can enjoy relaxing moments. There is a 2,000-square-metre and 12-metre-high pillar-less Grand Ballroom, which comfortably accommodates 1,000 guests for banquets. There are also 11 other function rooms of varying size, some of which provide natural daylight. 义乌香格里拉位于高达215米的义乌世贸中心，毗邻与世界小商品贸易的国际商贸城。酒店坐拥362间48平米以上的客房和136间服务式公寓。酒店设有三间餐厅，为客提供非凡的餐饮体验。红堂特色餐厅提供各国风味美食；越绣灶自助餐厅大厨现场烹饪提供当地与国际美食；大堂酒廊是宾客享受下午茶的理想之所。位于酒店三楼的2，000平米无柱式大宴会厅挑高12米，可举办超过1,000人的宴会活动。酒店还设有11间不同大小的多功能厅，其中部分还配备自然采光。   We are currently looking for a Service Manager – F&B Lobby Lounge to join our team. 1. Monitor and ensure smooth operations of the sections appointed. 2. Maintain consistency in quality of food / beverage / service /cleanliness of sections appointed. 3. Constantly obtain customer feedback during operations to ensure satisfaction. We are looking for someone who: 1. Good Health 2. Good disposition 3. Good communication 4. Enthusiastic/Energetic  5. At least 1 year experience in a similar capacity. 工作概述：   1. 监督并确保部门的顺利运营。 2. 保持指定餐厅的食品/酒水的服务质量。 3. 在运营中不断地收集客人反馈，确保令客人喜出望外。   岗位要求：   1. 身体健康 2. 良好的性格 3. 善于沟通 4. 热情/精力充沛 5. 至少1年的相关工作经验   If you are the right person, what are you waiting for？ Click the apply button now！

岗位要求： 1. 女性，形象好气质佳，对酒水知识了解丰富及会调制鸡尾酒等饮料，有相关工作经验10年以上 2. 严格遵守公司规章制度，服从公司安排，积极参与内部培训 3. 会多门语言者优先考虑。 岗位职责： ·         Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures 按照部门的规范和程序提供高标准的餐饮服务。 ·         Develop departmental standards and procedures to promote salesmanship, beverage creativity and profit 为销售，饮品创新和利润制定部门的规范和程序。 ·         Communicates to his/her superior any difficulties, guest comments and other relevant information       与上级领导交流有关疑难，客人意见和其它相关信息。 ·         Delivers daily briefings and attends other Food and Beverage meetings as scheduled       召开每日例会和参加计划好的餐饮部会议。 ·         Delivers prepared training sessions in line with a departmental monthly calender 按照部们的月度活动日历提供制定的培训课程。 ·         Prepares for service by ensuring the department’s:       确保部门的以下各项工作就绪为客人提供服务： o        Grooming is impeccable and in accordance with ICHG personal presentation standards        遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔 o        Equipment is clean        设备干净 o        Equipment is sorted and stored        设备分类且存放好 o        Glassware is polished 玻璃器皿擦亮 o        Requirements for special occasions are ready        特别活动的要求准备就绪 o        Music is on        放音乐 o        Lighting is on        开灯 o        Outlet is ready for service and guest comfort        酒吧准备就绪为客人提供舒适的服务。 ·         Carries out effective service by ensuring all staff are aware of their role in: 确保所有员工了解自己的职责高效的提供服务： o    Greeting and seating guests        迎宾并安排客人就坐 o    Explaining and up-selling daily beverage specials        说明并推销每日的特价饮料 o    Processing food orders accurately        准确的下食品单 o    Using trays and tray jacks effectively        有效的利用托盘和托盘架 o    Quickly taking food and beverage orders        快速的为客人写餐饮订单 o    Ensuring payment methods are handled accurately        确保准确的处理付款方式 o    Ensuring working areas are cleaned and re-set quickly        确保工作区快速的清洁和重新摆放整齐 o    Ensuring the bar is clean        确保吧台干净 o    Regularly cleaning ashtrays        定时清理烟灰缸 o    Conversing with Guests in relation to the food and beverage products        与客人交谈有关的餐饮产品 ·         Carries out effective beverage service by ensuring:       通过确保以下内容高效的提供饮品服务： o    Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations        遵守酒精饮料服务归定，推销饮料并定时为客人续酒。 o    Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine        与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒 o    Promoting and selling cocktails to guests        向客人推销鸡尾酒 o    Making and presenting cocktails        调配和装饰鸡尾酒 o    Coffee and tea is served hot and in accordance with standard 按规范提供热的咖啡和茶 ·         Patron care standards are adhered to by ensuring:       通过确保以下方面遵守宾客服务规范： o        Guests are advised on alcoholic beverages        给予客人有关酒精饮料的建议 o        The strengths of alcohol is advised and guests are advised as to their effect 告知客人酒精强度，并告诉客人对他们的影响。 o        Compliance with legal provisions of local liquor codes        遵守法律规定和地方酒精饮品条例 o        Level of intoxication of guests is assessed and appropriate action taken        评定客人的醉酒程度并采取必要的措施 o        Advise guest on the hotel’s policy of smoking        通知客人酒店的吸烟规定 o        Monitor factors which interfere with the total experience of the guest        监测影响客人总体体验的各方面工作 ·         Cellar operations are carried out including:       酒窖管理包括： o        Correct use of refrigeration system 正确的使用冰箱系统 o        Effective operation of the post-mix syrups bulk dispense system        有效的使用后混合桶装糖浆分装设备 o        Operating the beer reticulation system        使用啤酒过滤裝置 o        Adhering to stock control procedures               遵循存货管理程序 ·         Take appropriate action to resolve guest complaints       正确处理客人的投诉。 ·         Requisition bar items according to bar stocks 根据酒吧存货量领取酒吧物品。 ·         Train bartender, wait help and bus help in basic beverage knowledge and beverage service 为大堂吧侍应生提供基本的饮料知识和饮料服务的培训。 ·         Complete spillage report and submit to Food and Beverage manager at the Conclusion of each shift      填写洒酒单并在每班结束后交给餐饮经理。 ·         Assist the Food and Beverage Manager to source and review outlet musicians       协助餐饮经理寻找和审评音乐师。 ·         Assist to promote the musicians 协助乐师的推广工作。 ·         Design promotional material which is aimed at increasing revenue, covers and profit for the Bar with the approval of the Food and Beverage Manager 设计以增加收入，人数和利润为目的的酒吧宣传材料，然后由餐饮经理审批。 ·         Works with Superior on manpower planning and management needs 和上级领导一起进行人力规划和管理需求。 ·         Works with Superior in the preparation and management of the Department’s budget 和上级领导一起编制和管理部门预算。