监管所有设备的正常运行,并且确保操作符合当地的规章制度及凯悦国际的标准。
Supervises the overall maintenance function of the property, ensuring compliance with local regulations & Hyatt International standards of operation.
根据生产厂商的说明要求,对所有的设备和财产制定和审核一套全面的预防性维护计划。
Implements and audits a comprehensive Preventive Maintenance Programmes for all equipment and other assets in accordance with manufacturers’ specifications.
协助人力资源部定时检查员工更衣室、员工餐厅和员工宿舍各项设施/设备,确保设施/设备正常运作。
Assist HR Check employee lockers on regular basis and ensure all equipment in the employee restaurant, employee residence run smoothly.
确保工程部使用的所有设备按时参加当地政府/国家的检验检查。
Ensure all equipment is inspected base on the time line of legal request.
监督所有设备的功能,确保符合地方法规和凯悦国际的标准。
Monitor and ensure all equipment follow local government and Hyatt international operation standard.
根据已确定的时间表开展及监督有序的客房维修程序。
Carries out and supervises the regular Guestroom Servicing Programme according to the established schedule.
监督全部维护保养工作,确保主机房按照营业要求能够持续不断的有效运作。
Supervises all maintenance activities to ensure the “Primary Plant” provides continuous and consistent utilities required for operations.
确保所有燃料提前运抵,合理控制、贮存和使用,并建立相关的政策程序。
Ensures the control, verification, storage and utilisation of all fuel deliveries to the premises are carried out as per the established Policies & Procedures.
与工程部领班沟通,依据工作量和优先事宜协助准备每周工作时间表。
Assists in preparing weekly work schedules in accordance with workload and priorities in coordination with Team Leader - Engineering.
每天检查工程部区域,确保设备的正常功能、清洁状况并高于房务部的要求。.
Performs routine inspection of Engineering areas, ensuring proper functioning of equipment, cleanliness and high housekeeping standards.
监管外来合同商的特殊项目和人员。
Coordinates and supervises special projects, overseeing the employment of outside contractors.
确保所有要求的维护保养工作准时完成,尤其关注与顾客密切相关的工作。
Ensures all maintenance requests are being completed on time and pays particular attention to guest related jobs.
积极参与设备维修事宜的讨论。
Participates and contributes in discussion related to modifications of equipment when required.
确保工程部储藏室的物资存货充足,并严格控制材料和库存的消耗。
Ensures the Engineering store and keeps close control on consumption of material and inventory.
协调订购备用零件以应对紧急维修并确保有充足的零件。
Coordinates and makes orders for spare parts while maintaining par stock for emergency requirements.
妥善保管存档各种设施设备的使用手册和配件。
Maintains a comprehensive library of manuals and spare parts list of all operational equipment.
制作零件和使用品的采购清单,提供给工程副总监确认以保证不断货。
Initiates and submits purchases request to the Assistant Director of Engineering for approval prior to the purchases of parts and consumables.
密切控制所有设施的消耗,确保酒店所有部门能源的合理利用。
Monitors closely and controls all utility consumption ensuring optimum energy usage by all departments of hotel.
监控所有设备效能,为节能减少损耗提供建议。
Monitors energy efficiency of all equipment; makes recommendations and advises for energy saving to reduce wastage.
保存所有运行设备的操作手册和备用零件的清单。
Maintains a comprehensive library of manuals and spare parts list of all operational equipment.
亲自监督所有危险的工作,确保所有雇员严格按照安全操作程序进行。
Personally supervises all hazardous work and ensures all safety regulations are being strictly observed by all employees.
根据核准的功能请求表,安排工程部人员协助处理其它部门的特殊要求。
Arranges Engineering assistance for all special requests from other operation departments as per approved function request sheets.
关注并评估所有工程部员工的工作量和工作质量,汇报总监/副总监。
Monitors and evaluates all Engineering employees on productivity and quality of work; reports to Director of Engineering/ Assistant Director of Engineering.
协助制作机房机械设备的年度保养计划。
Assists in the planning of yearly maintenance of plant room machinery and equipment.
与物料部跟进采购要求。
Follows up on purchasing requirements with Materials department.
确保工程部员工遵循所有工作区域的清洁程序,在工作时保护周围环境。
Ensures all Engineering employees adhere to the cleanliness of all work area, protecting the surroundings when executing jobs.
一旦发现与安全有关的反常现象,报告给工程总监。
Reports any abnormal conditions noticed at any time in line with safety related equipment or installation to Director of Engineering.
根据进度表开展有序的客房维修程序并监督之。
Carries out and supervises the regular Guestroom Servicing Programme according to the established schedule.
监督全部维护保养工作,确保主机房按照营业要求持续不断的有效运作。
Supervises all maintenance activities to ensure the “Primary Plant” provides continuous and consistent utilities required for operations.
确保所有燃料提前运抵,合理控制、贮存和使用,并建立相关的政策程序。
Assists in ensuring the control, verification, storage and utilisation of all fuel deliveries to the premises are carried out as per the established Policies & Procedures.
与工程部工程师沟通,协助准备周的工作时间表以协调工作量的分配。
Assists in preparing weekly work schedules in accordance with workload and priorities in coordination with Engineer.
检查工程部区域,确保设备的正常功能、清洁状况并高于房务部的要求。
Inspects designated Engineering areas ensuring proper functioning of equipment, cleanliness and high housekeeping standards.
监管并跟进特殊项目。
Supervises and carries out special projects.
确保所有要求的维护保养工作准时完成,尤其关注与顾客密切相关的工作。
Carries out and completes all maintenance requests on time and pays particular attention to guest related jobs.
有必要时积极参与设备维修事宜的讨论。
Participates and contributes in discussion related to modifications of equipment when required.
确保工程部储物室的物资存货充足,并严格控制消耗量。
Maintains the engineering store and keeps close control on consumption of material and inventory.
协调并制作备用零件订单以应对紧急维修并确保有充足的零件。
Prepares orders for spare parts as to maintain the par stock for emergency requirements.
制做零件和使用品的采购清单,提供给工程部经理以保证不断货。
Submits request to the Engineering Manager for the purchases of parts and consumables.
密切控制所有有效消耗,确保酒店所有部门能源的合理利用。
Assists in monitoring and controlling all utility consumption ensuring optimum energy usage by all departments of hotel.
监控所有设备效能,建议节能的方法以减少消耗。
Assists in monitoring energy efficiency of all equipment; makes recommendations and advises for energy saving to reduce wastage.
保存所有运行设备的操作手册和备用零件的清单。
Maintains a comprehensive library of manuals and spare parts list of all operational equipment.
亲自监控所有有危险的工作,确保所有的雇员严格按照安全条例操作。
Personally supervises all hazardous work and ensures all safety regulations are being strictly observed by all employees.
根据核准的功能请求表,安排人员协助处理其它部门的特殊要求。
Provides Engineering assistance for all special requests from other operation departments as per approved function request sheets.
关注并评估所有工程部员工的工作量和工作质量,汇报副总监/经理。
Assists in monitoring all Engineering employees on productivity and quality of work; reports to Assistant Director of Engineering/ Engineering Manager.
与物料部跟进采购要求。
Follows up on purchasing requirements with Materials department.
确保工程部员工遵循所有工作区域的清洁程序,保护周围环境。
Strictly adheres to the cleanliness of all work area, protecting the surroundings when executing jobs.
一旦发现与相关设备及安装有关的安全反常现象,报告工程副总监/经理。
Reports any abnormal conditions noticed at any time in line with safety related equipment or installation to Assistant Director of Engineering/ Engineering Manager.
§
根据凯悦会议宴会标准回答所有电话询问、处理电邮询问、准备提案和合同、主持酒店参观活动、策划会议宴会、创建会议宴会确认单、执行并跟踪会议宴会。
To follow all Hyatt
Events Standards for answering phone enquiries, handling email enquiries,
preparing proposals and contracts, conducting Hotel Tours, planning Events,
creating Event Confirmations, Event execution and Event follow-up.
§
充分、正确地使用Envision。
To fully and
correctly use Envision.
§
根据凯悦的政策和程序维护酒店全部销售协议、合同和报价的完整记录。
§ To maintain complete records of all sales
agreements, contracts and quotes for the hotel as per Hyatt’s Policies &
Procedures. 确保拜访客人的专业性,运用凯悦的顾问式销售原则和销售锦囊理念。
Ensures professional
Sales Calls using Hyatt’s Consultative Selling principles and SMART Selling
philosophies.
§ 根据既定的目标来计划拜访客人。
Carefully plans
Sales Calls into defined objectives.
§ 保持对酒店的设施设备、特征和服务的具体了解。
Maintains a detailed
knowledge of hotel facilities, features and services.
§ 对竞争对手进行密集的调查,对其酒店产品知识有这透彻的了解。
Conducts extensive
competitor researches and maintains excellent Product Knowledge of the Hotel.
§ 系统而有效地拜访现有的和潜在的范围之内的客户,把所得的发现和机会整合成报表并上交给宴会销售部总监。
Ensures systematically
and efficiently calls on allocated Accounts within location and reports
findings and opportunities to the Director of Events.
§ 预先调查并设定主要目标,利用Reserve / Opera数据库制定适合而有效的销售策略,从而扩大酒店的市场份额。
Pre-qualifies and
targets prospects, utilising Reserve / Opera / Envision database and develops
appropriate and effective sales solicitation strategies to increase hotel’s
market share.
§ 确保在销售工作中,通过销售电话和书面沟通体现酒店的高水准。
Ensures a high level
of exposure for hotel through direct sales solicitation of telephone contact
and written communications.
§ 专业地进行日常电话销售,寻求并确定新的商机。
Professionally
conducts routine telemarketing activities to identify new business
opportunities.
§ 欢迎/欢送贵宾。
Meets and greets VIP
guests upon arrival/ departure.
§ 计划并执行对现有的和潜在的客户的拜访,开发新的商机。
Plans and makes
Sales trips to the parties concerned which is our current and potential
clientele to explore new business opportunities.
§ 必要时,宴请或带相关公司的代表或政府官员参观酒店。
Entertains and
conducts hotel inspections to relevant representatives / delegates whenever
required.
§ 建立强大的联系信息库,以便获取关于各种计划好的将要举行的活动/宴会的信息。
Establishes strong
contacts to source for information with regards to planned and upcoming
functions / events.
§ 根据年度市场营销计划上标明的个人负责区域来执行销售活动计划。
Implements all sales
action plans related to responsibility areas as outlined in the Marketing plan.
§ 完成每月和年度个人目标、公司客户房晚数和客房收入指标。
Achieves the monthly
and annual personal target and the corporate segment target room night
production and room revenue.
§ 与相关的运营部门保持良好的协调和合作关系,确保满足客人的要求和期望。
Liaises and works
closely with the related operation departments ensuring guests requests and
expectations are being met.
确保拜访客人的专业性,运用凯悦的顾问式销售原则和销售锦囊理念。
Ensures professional Sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies.
根据既定的目标来计划拜访客人。
Carefully plans Sales Calls into defined objectives.
保持对酒店的设施设备、特征和服务的具体了解。
Maintains a detailed knowledge of hotel facilities, features and services.
对竞争对手进行密集的调查,对其酒店产品知识有这透彻的了解。
Conducts extensive competitor researches and maintains excellent Product Knowledge of the Hotel.
系统而有效地拜访现有的和潜在的范围之内的客户,把所得的发现和机会整合成报表并上交给销售部总监。
Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Director of Sales.
预先调查并设定主要目标,利用Fidelio/ Delphi 数据库制定适合而有效的销售策略,从而扩大酒店的市场份额。
Pre-qualifies and targets prospects, utilising Fidelio/Delphi database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.
确保在销售工作中,通过销售电话和书面沟通体现酒店的高水准。
Ensures a high level of exposure for hotel through direct sales solicitation of telephone contact and written communications.
专业地进行日常电话销售,寻求并确定新的商机。
Professionally conducts routine telemarketing activities to identify new business opportunities.
欢迎/欢送贵宾。
Meets and greets VIP guests upon arrival/ departure.
计划并执行对现有的和潜在的客户的拜访,开发新的商机。
Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore new business opportunities.
必要时,宴请或带相关公司的代表或政府官员参观酒店。
Entertains and conducts hotel inspections to relevant representatives / delegates whenever required.
建立强大的联系信息库,以便获取关于各种计划好的将要举行的活动/宴会的信息。
Establishes strong contacts to source for information with regards to planned and upcoming functions / events.
根据年度市场营销计划上标明的个人负责区域来执行销售活动计划。
Implements all sales action plans related to responsibility areas as outlined in the Marketing plan.
完成每月和年度个人目标、公司客户房晚数和客房收入指标。
Achieves the monthly and annual personal target and the corporate segment target room night production and room revenue.
与相关的运营部门保持良好的协调和合作关系,确保满足客人的要求和期望。
Liaises and works closely with the related operation departments ensuring guests requests and expectations are being met.
为宴会和会议销售制定年度营销计划,为餐饮部年度营销计划的制定打下基础。
Prepares a yearly marketing plan for Events and convention sales, which is the basis of the Food and Beverage Annual Marketing Plan.
通过拓展销售和升级销售其它设施和服务等途径不断地实现收入最大化。
Continuously seeks ways to maximise revenues and profits by cross selling and up-selling other facilities and service.
监察和分析其他酒店宴会部门的活动及趋势,采取先发制人的方法去确保所有宴会活动具有良好的组织性、潮流引领性和效应性,使酒店卓而不群。
Monitors and analyses the activities and trends of other hotel’s banqueting departments and take proactive measures to ensure all events are well organised, original and exciting to set us apart from the competitors.
积极地寻求发展与主要行业合作伙伴的销售营销活动,例如:旅行社和会议组织者。
Actively courts and develops sales and marketing activities with key industry partners such as travel agencies, convention organisers.
确保所有的会议宴会销售部员工充分了解市场需要和趋势,使产品满足现有需要和趋势的要求。
Ensures that all associates in the Events Sales Department are fully aware of market needs and trends and that their products meet these requirements.
协助部门建立完善并且维护部门营运手册,部门营运手册应当反映出酒店政策和程序以及工作过程和标准。确保每年进行回顾,反映出改变。
Assists with the development and maintenance of a detailed Department Operations Manual that reflects Policies & Procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes.
协助准备年度商业计划,确保部门目标充分体现酒店目标并满足员工需要。
Assists with the preparation of the Marketing Business Plan, ensuring Divisional Objectives fully address business objectives of the Hotel and needs of associates.
与餐饮部总监密切合作,协助准备和定期更新部门预算,确保达到预算目标并且有效的控制成本。
Assists with the preparation and regular update of the Marketing Departmental Budget in close cooperation with the Director of Food and Beverage, ensuring targets are met and costs are effectively controlled.
强调办公室政策与程序,确保会议宴会销售部的效率最大化和错误最小化。
To enforce office Policies & Procedures, which will ensure maximum efficiency, and a minimum number of mistakes in the Events Sales Department.
利用技术工具,例如Fidelio和Spirit,充分开发市场销售的潜力。
To utilise technology tools such as Fidelio’s Guest History and Spirit to the fullest Marketing and Sales potential.
确保有效且准确的手动和电子文件归档系统。
Ensures that an efficient and accurate filing system, both manually and electronically is maintained at all time.
确保遵守财务部制定的所有信贷和收款程序。
Ensures that all credit and collection procedures established by the Finance are adhered to and being implemented.
主要职责﹣(职务的主要工作)
· 创建档案并积累客户资料
· 对于酒店分配的销售任务负责,包括收入指标和客户开发、维护指标
· 拜访调查并筛选潜在的新客户,按时完成新客户的开发指标及产出指标
· 创建客户档案并积累客户资料
· 按照要求定期制定并执行销售拜访计划
· 按时完成销售报告、总结,(包括日、周、月)
· 管理个人的销售成本
· 维护并挖掘潜在及现有客户,并向销售经理汇报客户情况
· 定期拜访、宴请主要客户
· 参与并执行相关促销活动
· 协助销售经理准备每月的客户和产量评估工作
· 按时回复客户的致询和预定
· 关注在店的重点客户和大型活动
· 参与IBP制定过程
Job responsibilities
Main Duties -(main duties of the job)
· Create archives and accumulate customer information
· Responsible for the sales tasks assigned by the hotel, including revenue targets and customer development and maintenance targets
· Visited, investigated and screened potential new customers, completed the development indicators and output indicators of new customers on time
· Create customer files and accumulate customer information
· Regularly develop and execute sales visit plans as required
· Completed sales report and summary on time (including day, week and month)
· Manage personal cost of sales
· Maintain and explore potential and existing customers, and report the customer status to sales manager
· Visit and entertain key customers regularly
· Participate in and execute relevant promotional activities
· Assisted the sales manager in preparing monthly customer and volume evaluations
· Respond to customer inquiries and reservations on time
· Focus on key customers and large events in the store
· Participate in the IBP formulation process
根据顾客意见调查结果,确保所有改进措施贯彻执行。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
确保根据凯悦酒店标准,始终提供礼貌、专业、有效及灵活的服务。
To provide a courteous, professional, efficient and flexible service at all times, following Hyatt Standards of Performance.
负责指定工作区域的所有职责和任务。定期回顾重点任务清单,并根据行业趋势、客人期望和运营理念等对其进行修改。
To perform all duties and tasks in the assigned Place of Work to the standard set. Please note that Master Task Lists are reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies.
灵活并适应在房务部内的部门及其它部门的轮换工作。
To be entirely flexible and adept to rotate within the different sub departments of the Spa or any other Department of the hotel as assigned
熟悉酒店设施及各项服务。
To be fully conversant with all services and facilities offered by the hotel.
负责建立并负责指定区域的营业和关门程序。
To perform opening and closing procedures established for the Place of Work as assigned.
确保工作区域和周围区域始终干净且整洁有序。
To ensure that the Place of Work and surrounding area is kept clean and organized at all times.
保持所有区域的整洁。
Must keep all areas clean at all time.
保持泳池设备和周围区域设施的良好状态。
Must upkeep all pool equipment in and around the deck.
确保泳池设备的恰当使用。
Makes optimum use of the pool equipment.
完成其它与职责相关的任务。
Performs any job related duties and functions as directed.
礼貌而高效的处理客人和员工询问,对不能立即解决的投诉和问题汇报领班,并及时回馈和跟进。
Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to Team Leader if no immediate solution can be found and assure follow up with guests.
明确自身首要任务是为客人提供服务,并以客人的需求和安全为第一要务。
Realize that his/her primary role is to be of service to the guest and that their needs & safety come first
确保告知酒店客人关于酒店活动及服务的正确信息和建议。
Must impart correct information & advise the guest on the various services/activities in the hotel.
确保所有区域的整洁。
Must keep all areas clean at all time
必须完全了解急救和救生的技术。
Must be completely conversant with first aid & life saving techniques.
时刻关注客人发出的求救信号。
Must be attentive and alert for any signs from the guest.
保障客人的人生安全。
Must be ensure guest safety.