工作地点：深圳市南山区，介意勿投 岗位职责： 1．制定经营策略：根据市场需求和竞争情况，制定酒店的经营战略和发展计划，负责实现酒店的营业收入指标和利润指标。 2．管理团队：负责组建并管理酒店各部门的团队，需要通过合理的人员安排和培训，确保各个部门高效协作，提供优质的服务。 3．监督运营：监督和管理酒店的日常运营，确保酒店的各项工作按照规范和标准进行，保持良好的形象和品质。 4．控制成本：对酒店的成本进行控制和管理，通过合理的预算编制和费用控制，确保酒店的盈利能力。 5．客户关系管理：负责建立良好的客户关系，提供满足客人需求的服务。需要积极回应客人的反馈和投诉，解决问题并改善服务质量，以提高客户的满意度和口碑。 6．市场推广：需与市场部门合作，制定并执行酒店的市场推广策略。包括参与行业活动、合作推广活动、以及在线渠道的宣传和促销等，以提高酒店的知名度和竞争力。 7．协调合作：需要与各种合作伙伴建立良好的合作关系，通过合作与协调，扩大酒店的市场份额和业务范围。 职位要求： 1.大专以上学历，从事连锁酒店工作6年以上，具有3年以上相关高层管理工作经验 2.熟悉酒店各部门运作流程 3.善于管理团队、事业心强，有较强的市场营销能力和客户服务能力 4.有较强的沟通、计划、决策和综合判断能力 5.年龄35岁以下，男女不限 社保类型：五险 绩效奖励：完成营业预算绩效、超额完成营业预算绩效特别贡献奖励

岗位职责 1、负责公寓的运营及管理工作，根据标准制定和实施部门的规章制度、运行计划、预算计划； 2、定时查阅部门的工作，督查工作进度，及时发现问题，作出处理； 3、对本部门的安全、消防、卫生工作负责，及时掌握新的规范、条例。因地制宜的实施好各种防范工作； 4、保证租客顺利入住，提供良好的顾客服务，及时跟进客户缴纳公寓水电费； 5、定期检查公寓安全设施和设备，及时处理紧急安全问题; 6、协助部门负责人使公寓达到最高出租率，获取最佳的招租收入； 7、督导下属部门员工，委派工作任务，明确岗位责任，随时调整工作部署； 8、保持良好的客际关系，能独立有效地处理宾客投诉。 岗位要求 1、接人待物态度和蔼、认真细致、形象气质佳； 2、大专以上学历，有同岗位工作经验3年以上； 3、拥有丰富和前厅或客房的运营经验，具有较强的工作责任感和敬业精神； 4、能够督导员工服务质量标准、操作流程标准并对运营部各项工作实施全面监管； 5、英语流畅沟通，有较强的协调管理能力，具有一定的销售能力； 6、全面掌握前台收银方面的财务基础知识，能处理日常服务环节中所涉及到的财务方面的问题。 福利待遇： 包食宿（含免费Wifi、洗衣机、烘干机、空调）、月休6天、十三薪、工作8小时、五险一金、部门团建、法定假、带薪年假、年度体检、生日礼物、过节福利、员工折扣。

Responsible for accurate, courteous and efficient check-in for serviced apartment guests, ensuring satisfactory service during stay and handling guest complaints in a timely manner. Handle miscellaneous collection of all serviced residence guests according to established apartment requirements. Provide information for guest or visitor inquiry. 负责服务公寓客人的准确、礼貌和有效的登记入住，确保入住期间满意的服务，及时处理客人投诉。按照既定的公寓要求处理所有服务公寓客人的杂费收款事宜。为客人或访客查询提供信息。

岗位职责: 1、全面负责项目的交付验收，审查项目开业和运营的各项准备工作； 2、代表公司进行日常的沟通协调工作，确保信息畅通，及时传达有效信息、指示、文件、通知、协调之间的关系。 3、代表公司协助并监督项目的管理运营，并协调利益关系，确保公司的合法权益得到体现； 4、监督考核并参与项目日常的财务管理； 任职要求： 1、本科以上学历； 2、1-3年以上酒店或公寓行业工作经验； 3、良好的沟通协调能力、判断决策能力、商务谈判能力、公关和危机管理能力；

工作地点：丰台和义 【岗位职责】 1、 全面负责公司公寓项目的管理工作，向分管高层汇报管理状况。 2、负债部门队伍建设及人才储备；执行公正、公平、公开的工资考核方案。 3、负责组织、实施及督导部门sop标准完善及执行落地。 4、负责指导各店长与社会职能部门之间的协调和沟通创造良好的经营环境。 5、负责及时妥善处理门店突发事件，维护品牌形象。 【岗位要求】 1、大专以上学历，专业不限。 2、有酒店、公寓、连锁门店运营管理经验者优先。 3、逻辑清晰，有条理，执行力强。 4、熟练使用办公软件，有较强的方案制作和展现能力。

1、主持公寓的日常经营管理工作，组织实施公司决议，并完成公司年度计划及发展方案； 2、负责公寓各项管理体系的建立，完善相关规章管理制度；对公寓日常工作提出建设性意见，提高公寓经营品质，开展公寓客户拓展与维护工作； 3、组织市场调研、编织市场销售计划制定公司的年度计划与年度预算分解到月，并确保公司经营目标的实现 4、全面负责公寓的日常经营管理，传递卓越，极致的客服服务理念提高客户舒适度，确保公寓一直处在良好的运营当中。 5、建立、健全公寓的组织管理系统，使之合理化、精简化、高效化；负责实现公寓的营业收入指标和利润指标 6、督促公寓维修保养工作和公寓安全管理工作.负责做好公寓与各界人士的公共关系，树立公寓良好形象. 7.负责掌握控制及处理各种紧急情况的方法及步骤，妥善处理各种突发性事件； 8.指导公寓的培训工作，培养和建设公寓员工队伍，提高整个公寓的服务质量和员工素质； 9.全面负责公寓的经营管理，制定公寓中长期发展战略和年度经营计划，统筹整合资源实现年度经营目标； 10、接受公司各项KPI考核，完成公司周期性考核；负责员工招培培训和人事管理工作； 11、负责落实公寓宣传和促销资料；负责公寓的销售和运营工作； 12、根据公寓物品配备标准，市场询价；编制物品采购清单，跟踪落实酒店统一采购物品到位； 13、根据公寓的运营标准，结合公寓的具体实际，制定公寓运营管理的实施细则，培训到每个员工； 1、本科学历5年以上酒店经营、管理经验； 2、熟悉经营和管理系统； 2、诚信，敬业，注重工作结果； 5、出色的沟通能力和团队建设能力，有亲和力； 6、有很强的执行力，富有激情，能出色完成上级下达的各种指令。 7、计算机能力良好 8、年龄区间28-35岁

主要工作职责 ：  1. 在驻店经理领导下，负责公司的运营管理工作，对各项经营管理指标负责。   2.协助驻店经理运用及监管所有运营程序，确保公司政策和制度以及公司各项行为的顺利实施。 协调各部门关系，确保工作顺利进行。  3. 协调运营部门，确保达到财政收支目标。  4.协助驻店经理日常运营事务的开展，负责驻店经理交办工作的督办、协调与落实，并及时向驻店经理 进行汇报。  5.保持各合作方的良好沟通和协调。  6.建立和维系良好的客户关系，贯彻包括客服策略，以提高客人满意度；积极有效的处理客人的反馈和 投诉。 7.遵守集团的环境健康安全方针政策，日常工作中注意节能和安全操作。    资质要求 ： 1.酒店或旅游、经济管理类专业毕业；  2. 1-3 年服务公寓/四星级国际品牌酒店实际工作经验；  3.良好的运营类知识和财务类知识； 4.熟悉当地的法律法规等规章制度； 5.良好的中英文听、说、读、写沟通能力（掌握多国语言者优先）; 6.高度的积极性和良好的沟通能力 工作努力，积极进取，责任心强； 7. 良好的团队合作精神和较强的组织能力，能承受较强的工作压力。

职责描述： 1、配合总部制定公寓销售策略及执行。 2、进行公寓销售工作，按时达成入住率指标。 3、通过线上线下的方式邀约客户上门，给客户介绍房源信息，完成签约。 4、定期进行长短租市场调研，了解最新的市场和相关政策动态。 任职要求： 1、 大专以上学历 2、 至少4年以上同行销售经验，有酒店或服务式公寓的销售经验者优先 3、 熟悉浦东区域，有协议客户资源、中介资源优先 4、 注重团队协作，有很强的服务意识与责任心 5、 良好的书面能力，能够熟练运用Excel和PPT等工具

1、主持公寓的日常经营管理工作，组织实施公司决议，并完成公司年度计划及发展方案； 2、负责公寓各项管理体系的建立，完善相关规章管理制度；对公寓日常工作提出建设性意见，提高公寓经营品质，开展公寓客户拓展与维护工作； 3、组织市场调研、编织市场销售计划制定公司的年度计划与年度预算分解到月，并确保公司经营目标的实现 4、全面负责公寓的日常经营管理，传递卓越，极致的客服服务理念提高客户舒适度，确保公寓一直处在良好的运营当中。 5、建立、健全公寓的组织管理系统，使之合理化、精简化、高效化；负责实现公寓的营业收入指标和利润指标 6、督促公寓维修保养工作和公寓安全管理工作.负责做好公寓与各界人士的公共关系，树立公寓良好形象. 7.负责掌握控制及处理各种紧急情况的方法及步骤，妥善处理各种突发性事件； 8.指导公寓的培训工作，培养建设员工队伍，提高整个公寓的服务质量和员工素质； 9.全面负责公寓的经营管理，制定公寓中长期发展战略和年度经营计划，统筹整合资源实现年度经营目标； 10、接受公司各项KPI考核，完成公司周期性考核；负责员工招培培训和人事管理工作； 11、负责落实公寓宣传和促销资料；负责公寓的销售和运营工作； 12、根据公寓物品配备标准，市场询价；编制物品采购清单，跟踪落实酒店统一采购物品到位； 13、根据公寓的运营标准，结合公寓的具体实际，制定公寓运营管理的实施细则，培训到每个员工； 1、本科学历，3年以上酒店或公寓店总经营、管理经验； 2、熟悉经营和管理系统； 2、诚信，敬业，注重工作结果； 5、出色的沟通能力和团队建设能力，有亲和力； 6、有很强的执行力，富有激情，能出色完成上级下达的各种指令。 7、计算机能力良好 8、年龄区间28-35岁

岗位职责： 1、 代表项目总主持LA CADIERE天际夜间的经营管理活动，对项目总负责，并报告工作。 2、 负责协调和督促各部门做好夜间的各种工作。 3、 处理和解决发生的各种问题和突发的各类事件。 4、 代表总经理接待和迎送夜间到离LA CADIERE天际的重要宾客，检查有关部门做好服务工作。 5、 负责LA CAIERE天际夜间的高品质呈现的管理工作。 6、 编写“夜间工作日记”，记录当天工作的重要情况，发现的问题及处理的意见和结果，及时递交项目总阅示。 任职要求： 1、 具有较强的组织、指挥、协调和控制等方面的管理能力，能处理宾客投诉和突发事件。 2、 懂得酒店管理一般理论知识和酒店管理制度和工作规范。 3、有同岗位工作经验3年以上，有高端商场/高端物业/星级酒店工作经历优先考虑。 4、年龄：25-30岁，净身高：男性175cm以上，形象气质佳。 5、大专及以上学历。 6、能接受休息日不固定在周末和法定节假日。 7、能接受不提供住宿。 工作地点： LACADIERE天际（天府新区-语燕路99号-地铁1号线武汉路B5出口直行10分钟）

主要职责 Main Duties 营运管理 Operational §  确保始终有效的管理公寓的设备和卫生。 Ensure efficient management of all associate facilities and sanitation. §  认真执行并完成上属布置任务。 Ensure perform and accomplish assignment from superior. §  协助每月对所有设备和存货进行检查。 Assist with check all associate facilities and stock-in-trade. §  秉承凯悦”以人为本”的原则，并落实到日常工作当中，确保始终能达到凯悦的标准。 Executing Hyatt’s principle of People Philosophy on daily work activities, to ensure consistent achievement of Hyatt standards. §  每天清理员工公寓公共区域、员工活动室，以确保其卫生状况干净整洁。 Cleaning up Associate Public area and recreation room to ensure nattiness §  协助环卫部门每天清运员工公寓的垃圾，并及时向人事主任汇报任何不安全的问题。 Report to supervisor when realize any unsafe condition and assist to PA to carry rubbish §  及时向人事主任反映员工对公寓的建议和意见。 Report to personal Officer if have advice to the Associate Residence. §  根据需要协助运作。 Assist to operation if necessary. §  确保按时参加部门例会并了解酒店最新产品信息及营运动向。 Ensures attend department briefing and know all up-to-date awareness of Hotel product knowledge and operation trend. §  遵守酒店/部门仪容仪表的各项规定。 To adhere to the grooming prescript of department. §  掌握员工活动室设备操作知识。 Understand operate knowledge of all associate facilities in recreation room. §  完全理解并执行部门营运手册。 To fully understand and adhere to the Departmental Operations Manual. §  确保所有工作按照工作计划和部门培训工序表进行。 Ensures all work are according to business plan and department training Task List. 总则 General   §  按要求出席所有会议并作出贡献。 Attends and contributes to all Meetings as required. §  确保部门的服务一贯按照部门营运手册的标准，高效、一致和礼貌的完成。 Ensure efficiency, excellence and consistence of department service according to standard laid down by Departmental Operations Manual. §  始终提供礼貌和专业的服务。 Provides courteous and professional service at all times. §  确保所有员工对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。 Ensures all associates maintain up-to-date awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication. §  根据安排参加酒店培训课程，以提高工作技能及知识。 Attends hotel and Department training sessions as scheduled to improve skills and knowledge. §  礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题则立即向人事主任汇报。 Handles guest and associate enquiries in a courteous and efficient manner, report to Personal Officer complaints or problems if no immediate solution can be found. §  了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  确保高标准的个人形象和仪容仪表。 Ensures high standards of personal presentation and grooming. §  与客人和同事保持基于良好工作关系的接触。 Maintains positive guest and colleague interactions with good working relationships. §  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

主要职责 Main Duties     营运管理 Operational §  按照制定的计划时间表开展客房服务和维护保养工作并高质量的完成工作。 Carries out guestroom servicing/ maintenance works according to the established schedule and high  quality of finishing work. §  操作指派的机械设备或者主机房，确保按照营业要求持续不断的有效运作。 Operates assigned machines/ equipment or “Primary Plant” as to provide continuous and consistent utilities required for operations. §  依照政策程序，处理所有燃料的运送，确认，储存和使用。 Handles the verification, storage and utilisation of all fuel deliveries to the premises as per the established Policies & Procedures. §  运用适当正确的工具和物料完成工作。. Maintains trolley with proper tools and materials to complete duties. §  立即报告领班工作中遇到的困难。 Reports immediately to Team Leader any difficulties in completing jobs. §  确保所有的工具和设备一直处于正常而有序的状态。 Maintains and ensures all tool and equipment are in good order at all times. §  保持所有工作区域的清洁卫生，并且高于客房标准。 Maintains the cleanliness and high housekeeping standards in all works areas. §  落实已分配的特殊工程项目。 Carries out special projects as assigned. §  开展并准时完成所有要求的维护保养工作，尤其关注与顾客密切相关的工作。 Carries out and completes all maintenance requests on time and pays particular attention to guest related jobs. §  保证工程部储藏室的物资存货充足，并严格控制消耗量。 Maintains the Engineering store and keeps close control on consumption of material and inventory. §  向领班/工程师提交零件和耗用品的采购清单。 Submits request to the Team Leader/ Engineer for the purchases of parts and consumables. §  协助控制所有有效消耗，确保酒店所有部门能源的合理利用。 Assists in monitoring and controlling all utility consumption ensuring optimum energy usage by all departments of hotel. §  协助监控所有设备效能，为节能减少消耗出谋划策。 Assists in monitoring energy efficiency of all equipment; makes recommendations and advises for energy saving to reduce wastage. §  将所有运行设备的操作手册和备用零件的清单保存于库房。 Keeps manuals and spare parts list of all operational equipment in library. §  随时随地严格遵守所有的安全规则。 Strictly adheres to all safety regulations at all times. §  根据通过的功能请求表，协助处理其它部门的特殊要求。 Provides Engineering assistance for all special request from other operation departments as per approved function request sheets. §  严格遵循所有工作区域的清洁程序，在工作中注意保护周围环境。 Strictly adheres to the cleanliness of all work area, protecting the surroundings when executing jobs. §  一旦发现设备或安装工作出现与安全有关的反常现象，立刻报告领班和工程师。 Reports any abnormal conditions noticed at any time in line with safety related equipment or installation to Team Leader/ Engineer. §  将所有的用完的工具归还到工具箱或仓库。 Returns and keeps all tools and equipment in designated cabinet or store after use.     行政 Administration §  记录每天的工作日志 Maintains the Engineering Daily Log Book. §  及时提交所有顾客/员工的突发事件报告。 Submits all guest/ employee incident reports on a timely basis. §  依照酒店的“遗失和拾到”程序，处理并上报“遗失和拾到”项目。 Handles and reports “Lost and Found” items according to the Hotel “Lost and Found” procedures.   总则 General §  确保部门的服务是高效、连贯，有礼貌的，符合部门操作守则所规定的标准。 Ensures services provided by Engineering are always available and are always carried out to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual. §  积极参与所有要求参加的会议。 Attends and contributes to all Meetings as required. §  确保所有员工始终如一的提供礼貌而专业的服务。. Provides courteous and professional service at all times. §  礼貌而高效的处理顾客和员工的提问，如果不能立即解决的，在适当的时机汇报投诉和问题，并及时跟进回馈。 Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §  了解雇员立法和劳资关系，严格遵循员工手册的规章准则、酒店雇用政策、卫生政策和健康安全政策。 Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  高标准的要求个人的言行举止和衣着装扮。 Ensures high standards of personal presentation & grooming. §  保持好积极正面的顾客关系和同事关系。 Maintains positive guest and colleague interactions with good working relationships. §  参加所有的核心培训和相关的技能培训。 Attends all Core training and related skills training. §  协助保障顾客和酒店财产的安全。 Assists in maintaining a high level of safety and security for guests and hotel property. §  必须完全熟悉所有的安全出口，紧急电话号码和工具。 To be fully conversant with all fire exits, emergency telephone numbers and facilities. §  承担合理的工作职责和第二职责，并根据酒店和公司的需要做相应的调整。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

主要职责 Main Duties     营运 Operational   § 对大堂、走廊、客房楼层和公共区域进行巡查。 Patrol lobby lounge, corridor, guest floor and public area.   § 与管理层、客人和员工进行面谈并询问，调查侵害、妨害、投诉、偷窃、暴力行为等事故。 Talking with management, our guests, associates and ask them something to Investigates infringement, harmful, complain, stealing and aggro. § 对公共区域的防火区、不安全的区域、丢失和无效的安全设备进行巡查。 Patrol public fireproofing area, unsafely area, lost control or unsafely equipment. § 警告制造麻烦的人，并留意陌生的访客。 Warned someone who makes trouble, and make an attention to the stranger visitors. § 协助事故中受伤的人，并写事故报告。 Assist the person who was injured in an accident, and make an accident report. § 如发现可疑的访客，通知相关部门。 Inform correlative department immediately if found suspect visitor. § 在紧急情况下，协助对员工的管理和执行。 Assist to administer and manage our associates in emergency situation. § 对有嫌疑逃帐的客人，协助检查客人房间，确定嫌疑后，扣押客人的私人物品。 Assist to check the guest’s room who wants to go without paying, once it is true, detain his personal things. § 处理并记录安全控制数据。 Handle and record the safety control data. § 掌控并维护电子和电脑的遥控器。 Control and maintain electrical and computer remote. § 协助酒店客人和员工的营运、服务。 Assist customer and associates operation, service. § 确保所有的消防安全设备始终在指定的地方并且可以使用。 Ensure all fire equipment is available used in pointing place all the time. § 确保所有消防通道出口出没有堵塞物。 Ensure no anything materials blocking the fire passage. § 确保大堂里客人行李的安全。 Ensure guests luggage safety in lobby lounge. § 指引抵店客人到办理入住登记的地方，同时为客人提行李。 Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying. § 指引客人及来访者到任何酒店的设施。 Directs guests and visitors to any of the Hotel’s facilities. § 根据上级或前台的安排为客人运送行李。 Transports guest’s luggage according manager or front office request. § 如有机会，客人上下车时为客人开、关车门。 Opens and closes car doors for guests whenever the opportunity arises. § 为离店及抵达的客人装、卸行李。 Loads and unloads guest’s luggage for arriving and departing guests. § 为客人呼叫出租车并解答问询。 Hails taxi/ cabs and answers inquiries. § 协助阻止车辆在行车道上乱停乱放。 Assists in preventing unauthorized parking in driveway. § 确保入口处没有不受欢迎和未经许可的人员。 Assists in prevent entrance of unauthorised or undesirable persons. § 协助阻止闲散人员和不受欢迎的人随意进入酒店。 Assists in prevent undesirable persons and unwelcome people to enter hotel by themselves. § 通过对人员进出的掌控，确保大堂的安全。 Ensure safety lobby by control person who arrive / leave hotel. § 指挥酒店车道的交通。 Establishes efficient traffic control at the Hotel driveway. § 遇到客人投诉或问题，如果不能立即解决，则向领班/副理汇报。 When meet guests complain or problems, reporting complaints or problems to team leader/ Assistant manager  if no immediate solution can be found § 保证具有营销员的态度，并抓住酒店内的一切销售机会。 Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel. § 确保对酒店和当地的产品高度了解。 Ensures a high level of product knowledge of hotel and local area. § 确保提供高水平并持续的客户服务。 Ensures provide excellent service and durative customer service. § 确保对酒店服务的完全了解。 Ensures have a complete understanding of guest service. § 阅读所有与保安部有关的通知。 Reads all memos concerning Security.     总则 General   § 按要求出席所有会议并作出贡献。 Attends and contributes to all Meetings as required. § 始终提供礼貌和专业的服务。 Provides courteous and professional service at all times. § 根据安排参加酒店培训课程，以提高工作技能和知识。 In order to improve skill and knowledge, participate all hotel/department training as required § 礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报，并及时回馈和跟进。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback for a prompt follow up. § 了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. § 确保高标准的个人形象和仪容仪表。 Ensures high standards of personal presentation & grooming. § 与客人和同事保持基于良好工作关系的接触。 Maintains positive guest and colleague interactions with good working relationships. § 始终展现负责的管理和行为，并以积极的形象代表酒店管理团队和凯悦酒店集团。 Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt Hotels Corporation. § 根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 According to Hotel, industry and company’s guideline, to response, change and implement any reasonable and additional tasks.

主要职责 Main Duties     行政 Administration §  确保餐饮部的各项活动与公司的各种政策相符合，以及在适当的时候确保酒店活动的执行。 Ensures that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. §  监督准备和更新部门的各中运营手册。 Oversees the preparation and update of individual Departmental Operations Manuals. §  组织安排部门的沟通交流会议，必要时保证部门的情报通告会议的有效性和执行性。 Conducts regular divisional communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.     营运管理 Operational §  根据进度表开展有序的客房维修程序并监督之。 Carries out and supervises the regular Guestroom Servicing Programme according to the established schedule. §  监督全部维护保养工作，确保主机房按照营业要求持续不断的有效运作。 Supervises all maintenance activities to ensure the “Primary Plant” provides continuous and consistent utilities required for operations. §  确保所有燃料提前运抵，合理控制、贮存和使用，并建立相关的政策程序。 Assists in ensuring the control, verification, storage and utilisation of all fuel deliveries to the premises are carried out as per the established Policies & Procedures. §  与工程部工程师沟通，协助准备周的工作时间表以协调工作量的分配。 Assists in preparing weekly work schedules in accordance with workload and priorities in coordination with Engineer. §  检查工程部区域，确保设备的正常功能、清洁状况并高于房务部的要求。 Inspects designated Engineering areas ensuring proper functioning of equipment, cleanliness and high housekeeping standards. §  监管并跟进特殊项目。 Supervises and carries out special projects. §  确保所有要求的维护保养工作准时完成，尤其关注与顾客密切相关的工作。 Carries out and completes all maintenance requests on time and pays particular attention to guest related jobs. §  有必要时积极参与设备维修事宜的讨论。 Participates and contributes in discussion related to modifications of equipment when required. §  确保工程部储物室的物资存货充足，并严格控制消耗量。 Maintains the engineering store and keeps close control on consumption of material and inventory. §  协调并制作备用零件订单以应对紧急维修并确保有充足的零件。 Prepares orders for spare parts as to maintain the par stock for emergency requirements. §  制做零件和使用品的采购清单，提供给工程部经理以保证不断货。 Submits request to the Engineering Manager for the purchases of parts and consumables. §  密切控制所有有效消耗，确保酒店所有部门能源的合理利用。 Assists in monitoring and controlling all utility consumption ensuring optimum energy usage by all departments of hotel. §  监控所有设备效能，建议节能的方法以减少消耗。 Assists in monitoring energy efficiency of all equipment; makes recommendations and advises for energy saving to reduce wastage. §  保存所有运行设备的操作手册和备用零件的清单。 Maintains a comprehensive library of manuals and spare parts list of all operational equipment. §  亲自监控所有有危险的工作，确保所有的雇员严格按照安全条例操作。 Personally supervises all hazardous work and ensures all safety regulations are being strictly observed by all employees. §  根据核准的功能请求表，安排人员协助处理其它部门的特殊要求。 Provides Engineering assistance for all special requests from other operation departments as per approved function request sheets. §  关注并评估所有工程部员工的工作量和工作质量，汇报副总监/经理。 Assists in monitoring all Engineering employees on productivity and quality of work; reports to Assistant Director of Engineering/ Engineering Manager. §  与物料部跟进采购要求。 Follows up on purchasing requirements with Materials department. §  确保工程部员工遵循所有工作区域的清洁程序，保护周围环境。 Strictly adheres to the cleanliness of all work area, protecting the surroundings when executing jobs. §  一旦发现与相关设备及安装有关的安全反常现象，报告工程副总监/经理。 Reports any abnormal conditions noticed at any time in line with safety related equipment or installation to Assistant Director of Engineering/ Engineering Manager.     行政 Administration §  每日进行工作日志记录。 Maintains the Engineering Daily Log Book. §  及时提交所有顾客/员工的突发事件报告。 Submits all guest/ employee incident reports on a timely basis. §  依照酒店的“遗失和拾到”程序，处理并记录“遗失和拾到”项目。 Handles and reports “Lost and Found” items according to the Hotel “Lost and Found” procedures.       薪资与生产力管理 Payroll & Productivity Management §  实行效能薪水管理制度/采用灵活安排劳动力的方法。此系统基于灵活的聘用制度，招募全职和兼职雇员、多重技能和多项任务的员工。 Exercises efficient Payroll Management/ Resources allocation through the establishment of a flexible workforce throughout the Department. This will be based on the principles of a flexible employee base (Full Time & Part Time employees), multi-skilling and multi-tasking. §  指导下属以确保其生产力符合凯悦国际工程部营运手册要求的标准。 Directs subordinates to ensure productivity meets Hyatt International Engineering Operations Manual requirements. §  回顾并不断寻找提高生产力的方法，确保所有员工按照高效的工作系统操作（如适用）并按照流水线的方式进行工作。 Reviews and constantly seeks productivity level improvements of all employees through the process of “taking work out of the system” (when appropriate) and through streamlining of work process.     人员管理 People Management §  协助招募、筛选、岗位轮替和发展工程部员工，确保员工是多面手能够完成多项任务 Assists with the development of engineering employees to work following the operational, financial, administrative philosophies and ensuring employees are multi skilled and perform multi tasks. §  亲自管理、密切监督所有工程部员工的工作职责，以确保符合政策程序和法规。 Through hands-on management, supervises closely all Technicians in the performance of their duties in accordance with Policies & Procedures and applicable laws. §  适当授权，储备充足的人手，培训发展人员并确保营运和安全的标准。 Delegates appropriately duties and responsibilities to equipped and resourceful employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained. §  与培训经理密切合作，积极主动的了解并支持培训和公司理念，发展一支优秀活跃的部门训练团队。 Embraces and supports the Training initiatives and philosophies of the company and works closely with the Training Manager and Engineers in the training and development of employees. §  担任训练和发展员工的角色。 Develops and assists with training activities focused on improving skills and knowledge. §  确保员工完全了解公司规章准则，并按照此规章准则工作。 Ensures employees have a complete understanding of Rules & Regulations, and that behaviour complies. §  关注员工士气；反馈机器运作的状况和意见。 Monitors employee morale and provides mechanisms for performance feedback and development. §  执行年度工作发展计划，诚实合理的提供反馈。 Conducts annual Performance Development, providing honest and appropriate feedback. §  有效沟通工作原则，准确评估各级员工。 Effectively communicates guiding principles and core values to all levels of employees.     总则 General §  确保部门的服务是高效、优质且一致的，符合部门操作守则所规定的标准。 Ensures services provided by the Engineering are always available and are always carried out to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual. §  积极参与所有要求参加的会议。 Attends and contributes to all Meetings as required. §  确保所有员工始终如一的提供礼貌而专业的服务。 Ensures all employees provide courteous and professional service at all times. §  礼貌而高效的处理顾客和员工的提问，如若无法立即解决需汇报投诉和问题，并及时回馈和跟进。Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §  了解雇员立法和劳资关系，严格遵循员工手册的规章准则、酒店雇用政策、卫生政策和健康安全政策。 Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  积极提供有关员工的福利、安全和发展等方面的意见，实事求是的反馈现状。 Is actively involved in the welfare, safety, development and well-being of employees providing advice, counselling and truthful, diplomatic feedback. §  高标准的要求个人的言行举止和衣着装扮。 Ensures high standards of personal presentation & grooming. §  保持好积极正面的顾客关系和同事关系。 Maintains positive guest and colleague interactions with good working relationships. §  安排并确保员工参加所有的核心培训以及相关的技能培训。 Schedules and ensures employees attend all Core training and related skills training. §  协助保障顾客和酒店财产的安全。 Assists in maintaining a high level of safety and security for guests and hotel property. §  必须完全熟悉所有的安全出口，紧急电话号码。 To be fully conversant with all fire exits, emergency telephone numbers and facilities. §  承担所有的工作职责和第二职责，并根据酒店和公司的需要作相应的调整 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

1、每天巡回检查各系统设备的运行情况，并做好相关记录，发现系统设备有异常情况及时进行处理并上报; 　　2、负责酒店各区域工程维修保养工作安排; 　　3、落实每日抄表工作，及时发现跑、冒、滴、漏问题，对异常情况采取处理措施，保证楼内能源的正常供应;对浪费现象提出建议和处理意见; 　　4、定期联系酒店大型设备供应商进行保养维修，如遇空调、空气能热水系统、监控设备、消防设备等出现故障，应及时联系维修方给予解决; 　　5、负责各系统机房的清洁卫生工作，保证各机房符合标准; 　　6、负责工程材料、配件的申购，做到“勤进少储”的原则，防止物料用品积压浪费，并配合财务做好每月的统计盘点工作; 　　7、负责各类维修工作，熟悉管理区域内公用配套设施、设备的种类、分布，掌握各类线路的分布、走向、位置及其维修保养的方法; 　　8、负责对公摊、住户房间、自用区域的水电抄表统计，每日15日按时向总经理提供能源统计数据; 　　9、协助完成项目的安全防火、安全检查、雨季防漏、楼宇维护、能源保障、园区管理等工作; 　　10、负责项目部工程维修人员班次排班、考勤统计工作; 　　11、督导工程人员按标准实施维修操作工作，检查维修和服务质量，做好工程人员在岗培训和新进工程人员的岗位操作培训; 　　12、检查消防设备设施是否完好，是否存在消防安全隐患; 　　13、配合安保部定期组织员工进行消防安全知识培训、消防应急预案演练; 　　14、完成上级指派的其它任务。

岗位职责 1、 根据市场营销经理的指示和部门营业目标、销售重点，制定具体的销售计划，并认真加以实施。 2、 协助部门经理进行销售预测，制订商务会议、散客、长包房客人的销售策略及销售工作计划，并加以落实。 3、 负责对潜在客户进行促销访问，与老客户保持良好关系，设法开发新客户。 4、 经授权代表酒店与客户签订商务会议散客销售协议或长包房协议，并与其他部门沟通，保证协议的顺利实施。 5、 负责处理商务市场客户的电话、传真或信函。 6、 负责酒店内使用的各种优惠卡的发放和管理工作。 7、 处理长包房、商务散客销售中的日常事务工作。 岗位要求 1、 高中以上学历，营销相关专业。经过营销专业培训或持相关专业证书。 2、 掌握一定的财务及营销专业知识。 3、 有一定的文字能力，语言表达能力强。 4、 思维清晰，有较强的沟通能力、理解能力及敬业精神、团队意识。 5、 熟练掌握一门外语，听、说、写流利。熟练使用办公自动化软件及网络。

标准的实施 Implementation of Standards   §  根据凯悦会议宴会标准回答所有电话询问、处理电邮询问、制作提案和合同、主持酒店参观活动、策划会议宴会、创建会议宴会确认单、执行并跟踪会议宴会。 To follow all Hyatt Events Standards for answering phone enquiries, handling email enquiries, preparing proposals and contracts, conducting Hotel Tours, planning Events, creating Event Confirmations, Event execution and Event follow-up. §  充分、正确地使用Delphi。 To fully and correctly use Delphi . §  根据凯悦的政策和程序维护酒店全部销售协议、合同和报价的完整记录。 To maintain complete records of all sales agreements, contracts and quotes for the hotel as per Hyatt’s Policies & Procedures.     客户服务 Customer Service   §  与会议宴会销售团队一起，负责将所有电话询价转变成直接收入。 Together with your Event Sales Team, to be primarily responsible for converting all incoming leads. §  回答所有来电询问，并在收到电子邮件的两小时内确认该电邮询问。 To answer incoming telephone enquiries and acknowledge emailed enquiries within two hours of receipt §  如果需要，处理紧急的电话询价，转换为会议宴会当天的直接收入。 Where required, to handle last minute leads from enquiry to conversion to the day of the event. §  实施电话销售活动，以发现新的商业机会。 To undertake telemarketing activities to identify new business opportunities where required. §  在将会议宴会电话询价转换为直接收入方面，遵守相关凯悦标准。 To follow the Hyatt Standards in relation to the conversion of Event leads. §  始终履行凯悦品牌承诺，提供优越的客户服务。 To deliver the brand promise and provide exceptional client service at all times. §  为其它部门的内部客人提供礼貌而专业的服务。 To provide courteous and professional service to our internal customers in other departments.     或者客户服务（会议宴会策划主任） OR Customer Service (Event Planning Executive)   §  在会议宴会销售团队与客人签订合同并收取定金之后，与会议宴会策划团队一起主要负责策划和执行会议宴会。 Together with your Event Planning Team, to be primarily responsible for planning and executing events after the Event Sales Team have received a signed contract and deposit from the client. §  如果需要，处理紧急的电话询价，转换为执行活动。 Where required, to handle last minute leads from enquiry to conversion to execution §  寻求个人“重复业务”联系，将电话询价转换为执行活动。 To look after personal ‘repeat business’ contacts from enquiry to conversion to execution §  遵守与会议宴会相关的凯悦标准。 To follow the Hyatt Standards in relation to Events. §  始终履行凯悦品牌承诺，提供优越的客户服务。 To deliver the brand promise and provide exceptional client service at all times   §  为其他部门的内部客人提供礼貌而专业的服务。 To provide courteous and professional service to our internal customers in other departments     收益 Profitability   §  实现分配的收入目标。 To meet your designated revenue targets. §  协助准备和定期更新部门预算。 To assist with the preparation and regular update of the departmental budget §  通过拓展销售和升级销售其它设施和服务等途径不断地实现收入最大化。 To continuously seek ways to maximise revenues and profits by cross selling and up-selling other hotel facilities and services     销售和市场营销 Sales and Marketing   §  对于各种形式的客户演示，充分使用正确的影像、演示材料及经批准的销售语。 To fully utilise the correct photography, presentation material and approved selling phrases for all forms of client presentations     学习和发展 Learning and Development   §  负责自身的学习及发展。 To take responsibility for your own learning and development §  完成初步个人学习计划，并利用可在凯悦内获得的大量的学习和发展机遇。 Complete your initial Personal Learning Plan and take advantage of the numerous learning and development opportunities that are available within Hyatt §  通过大量的阅读并接触其他豪华品牌和服务的潮流趋势，来提升自身的品味及风格。 To invest in your own appreciation of taste and style by extensive reading and exposure to trends with other luxury brands and services §  负责不断学习酒店餐饮产品及服务的各方面的知识。 To take responsibility for increasing your knowledge of all aspects of our food and beverage product and service     会议 Meetings   §  根据需要参加（和准备）日常例会、会议宴会确认会及其他会议。 To attend (and prepare for) a daily briefing, Event Confirmation meetings and any other meetings as required

配合上级工作安排 遵守门店规章制度

主要职责 Main Duties  procedures. 营运 Operational §  使用新鲜产品，以确保始终向客人提供花样繁多的菜肴。 Uses fresh products whenever possible to ensure guests are always offered a variety of food items. §  确保根据所设定的政策和方针，尽量利用剩余的食品原料。 Ensures food surpluses and leftovers are used according to the set guidelines and policies. §  烹制并确保根据菜单和配方准备食品，以确保食品质量达到凯悦酒店集团标准。 Cooks and ensures foods are prepared according to the menus and a recipe, ensuring the quality of food meets the Hyatt Hotels Corporation standards. §  严格执行食品分摊政策以便能有效的控制成本。 Strictly adheres to food apportionment policy to effectively control costs. §  在厨师长的指导下，乐于学习及制作新的菜肴。 Takes interest in learning and preparing new products as directed by the Outlet Chef de Cuisine. §  为客人提供新鲜食物，即使是最后一分钟准备，也要坚持保证食物的高品质，充分体现餐厅风格及经营理念。 Serves fresh food to guests which is prepared a la minute, is consistent in quality, and reflects the style of the outlet concept. §  密切监督烹饪及员工工作，协调他们的工作任务，确保经济省时的出品。 Supervises cooking and other kitchen personnel and coordinates their assignments to ensure economical and timely food production. §  观察食物准备及烹饪的方法、食物的分量规格及食物的装饰，确保食物按照规定标准准备。 Observes methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner. §  在食物装盘及服务前，对食物进行检查。 Tests cooked food before plate-up and service. §  确保所有厨房设备的干净整洁。 Ensures the cleanliness of all kitchen equipment. §  确保所有厨师在操作中使用正确的工具。 Ensures all Commis Chefs and Kitchen Apprentices use the right tool for the right job. §  确保所有厨师正确、安全地操作食品加工机器。 Ensures all Commis Chefs and Kitchen Apprentices handle the food-preparing machine in a proper and safe manner. §  确保工作场所始终干净整洁。 Ensures the cleanliness of the work areas at all time. 薪资及生产力管理 Payroll & Productivity Management §  通过在整个部门内建立灵活的员工编制，实施高效的薪资管理/资源分配。 这基于一个灵活的员工基数（全职员工和临时工）、多技能及多任务的原则。 Exercises efficient Payroll Management/ Resources allocation through the establishment of a flexible workforce throughout the Department. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking. §  指导下属确保生产力水平满足凯悦酒店集团餐饮部营运手册的要求。 Directs subordinates to ensure productivity meets Hyatt Hotels Corporation Food & Beverage Operations Manual requirements. §  关注改进生产力水平及在可接受的指引下谨慎管理用品/薪资，确保所有设备的优化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. §  通过“灵活处理工作”（适当情况下）和简化工作流程，来回顾和不断探索所有员工的生产力水平改善。 Reviews and constantly seeks productivity level improvements of all associates through the process of “taking work out of the system” (when appropriate) and through streamlining of work process. 人员管理 People Management §  协助引导员工在工作中遵循经营、财务及行政管理的理念，确保员工掌握多项技能并承担多项工作。 Assists with the development of all Commis Chefs to work following the operational, financial, administrative philosophies and ensuring associates are multi skilled and perform multi tasks. §  通过参与管理，根据酒店制度和程序以及相关适用法律，对所有厨师进行紧密督导。 Through hands-on management, supervises closely all Commis Chef in the performance of their duties in accordance with Policies & Procedures and applicable laws. §  给具备能力和资源的员工委派适当的工作和责任，在培养和发展员工的同时确保营运标准和安全。 Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. §  拥护和支持酒店的培训精神和以人为本的管理哲学，并和进修及培训发展部经理、部门培训员密切合作培养和发展员工。 Embraces and supports the Training initiatives and philosophies of the company and works closely with the Learning and Development Manager and Departmental Trainers in the training and development of associates. §  发展及协助针对提高技能和知识的培训活动。 Develops and assists with training activities focused on improving skills and knowledge. §  确保员工完全理解酒店的规章制度并遵照执行。 Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. §  监督员工士气并提供工作表现及发展的反馈。 Monitors associate morale and provides mechanism for performance feedback and development. §  进行员工年度表现发展评估，提供真实和准确的回馈。 Conducts annual Performance Development, providing honest and appropriate feedback. §  将指导原则及核心价值有效地传达给所有层级的员工。 Effectively communicates guiding principles and core values to all levels of associates. 总则 General §  按要求出席所有会议并作出贡献。 Attends and contributes to all Meetings as required. §  确保部门的服务一贯按照部门营运手册的标准，高效、一致和礼貌的完成。 Ensures services provided to guests are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual. §  始终提供礼貌、专业的服务。 Provides courteous and professional service at all times. §  保持对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。 Maintains an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication. §  根据安排出席酒店及部门的培训，以提高技能和知识。 Attends all hotel and departmental training sessions as scheduled to improve skills and knowledge. §  礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §  理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 Familiar with and strictly adheres to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  确保高标准的个人形象和仪容仪表。 Maintains high standards of personal presentation & grooming. §  与客人和同事保持基于良好工作关系的接触。 Maintains positive guest and colleague interactions with good working relationships. §  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.