Responsible for accurate, courteous and efficient check-in for serviced apartment guests, ensuring satisfactory service during stay and handling guest complaints in a timely manner. Handle miscellaneous collection of all serviced residence guests according to established apartment requirements. Provide information for guest or visitor inquiry.
负责服务公寓客人的准确、礼貌和有效的登记入住,确保入住期间满意的服务,及时处理客人投诉。按照既定的公寓要求处理所有服务公寓客人的杂费收款事宜。为客人或访客查询提供信息。
暖通方向
Position Summary职位概述:
Manage the maintenance and repair of the hotel buildings, grounds and contents in a cost-effective manner and ensure the efficient and safe operation of all plant and equipment. This position is concerned with assisting in the supervision of all repair and maintenance and new installations. Ensuring the safety operation in the hotel. To effectively communicate and solve the questions guest encountered.
有效的管理和维护酒店的建筑,室外地面和设施的维护保养,并确保所有设备有效安全的运转。监督所有维修保养和新的安装工程,确保酒店安全的运转。有效地沟通解决客人遇到的问题。
Specific Job Knowledge, Skill and Ability 工作技能技巧要求:
1. Knowledge of hotel both electrical and mechanic knowledge required.
需要强电和机械方面的知识。
2. Familiar with hotel engineering equipment maintenance and repairing.
熟悉酒店工程设备维护和保养。
3. strong communication and coordination skills.
有较强的沟通和协调能力。
Required Qualifications 必要的资历要求:
1. At least 3 years woking experience at same position or 5 years supervisor experience above 4 stars.
四星级酒店以上相同岗位工作三年以上或五年以上主管工作经验。
2. To have basic English.
具有一定英语基础。