负责接听客人的来电，提供点餐服务； 熟悉菜单上的各项菜以及它们的配菜，内容和调制品。准确地回答客人提出关于菜单上的任何问题； 协助送餐员摆台，整理台布等； 具备良好的英语和普通话表达能力。

加入我们 我们在寻找 送餐部初级领班 ，需要你对工作具有热情，热爱你所从事的职位。 坐落于精心策划的珠江新城，103层的国际金融中心把广州的地平线以崭新的姿态展现出来。处于这座现代化地标的顶端，四季酒店将改写这个一直被视为中国南部经济推动力城市的个人服务及设施的标准。从70层的酒店大堂伸展到100层高的餐饮和娱乐设施，是一个璀璨夺目的充满灯光的中心庭，而客人能从处于100层高的餐厅尽览毫无遮拦的广州及珠三角全景。 我们的信念，首重于如何互相对待，彼此树立榜样, 在与宾客，商业伙伴和同事间的交往之中，我们致力寻求互相沟通谅解的方式，也希望能夠得到别人同样的对待。   工作职责 1. 负责使用酒店最高标准，完成上级指示的所有准备工作和餐厅/酒吧布置。 2. 根据部门服务流程和标准为客人提供或者协助其他工作人员为客人提供餐饮用品。 3. 根据酒店服务流程和核心标准为客人提供一个完整并且令人满意的客户体验。 4. 负责把餐饮送达给客人。 5. 保持工作场地及餐具室内物品的齐全、干净、整洁。 6. 熟知菜单、食品配方及其它方面的知识，以向客人推荐各种食品及饮料。   工作要求 1. 工作态度端正，能吃苦耐劳。 2. 掌握必需的食品、酒水知识，有一定的服务技能。 3. 仪表端正。 4. 具备良好的英语沟通能力。 5. 能够讲普通话及具备在中国工作的许可。   加入我们你能够享有： 1. 建立一个长期的、全球性的职业发展机会 2. 最优秀的行业培训 3. 免费入住四季酒店，餐饮折扣优待 4. 红利分享及优厚的工资 5. 雇员服务奖 6. 年度员工派对/社交和体育活动   想要了解更多，请登录以下网站并关注我们： 四季酒店官网职位空缺：http://jobs.fourseasons.com/ 四季酒店领英网站：https://www.linkedin.com/company/four-seasons-hotels-and-resorts

【岗位职责】 1、通过电话为住店宾客预订食品、饮料。 2、按订餐的程序为宾客订餐，详细记录宾客姓名、房号、点菜内容及特殊要求。 3、在送餐服务记录本上登记。 4、将订单交领班，由领班再送往厨房和酒吧，并将订单内容填入账单。 5、礼貌地接听电话，传送各种服务信息。 【岗位要求】 1、 中专以上学历或同等学历，有从事西餐服务X年以上工作经历。 2、 具有一定的食品、酒水知识，掌握房内用膳服务规范和服务程序。 3、有较强的推销能力和语言表达能力，口齿清楚，语言流畅掌握一门外语，并能用第二外语服务宾客。 4、 热爱本职工作，工作勤勤恳恳，认真负责。 5、 身体健康，仪表端庄，精神饱满 。

Responsibilities 工作职责 1.Take guest in-room dining orders, communicate special requests to the kitchen, coordinate delivery of food orders as well as accurate delivery of guest Amenities. 2.Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order. 3.Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. 1.接受客人在客房内的用餐订单，与厨房沟通客人的特殊要求，保证食品订单的及时送达，并准确为客人送达欢迎礼物。 2.以礼貌、高效的电话礼仪接听电话，同时获取处理客人订单所需的所有信息。 3.预测客人的需求，确定满意度并提出建议，快速并适当地回应客人的关切和要求。 Preferred Qualification and Skills 优先考虑的资格与技能 1.College Education or equivalent experience. 2.Requires good reading and oral in the English language. 3.Ability to communicate professional and accurately via telephone. 1.大专以上学历或同等工作经验 2.要求良好的英语阅读和口语能力。 3.能够通过电话进行专业、准确的沟通。

Job Summary: 1. Ensure that L&G report to work as scheduled. Document any late or absent employees. 2. Assign work and side duties to L&G in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations which compromise the department’s standards and delegate these tasks. 3. Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. Ability to solve guest’s dissatisfaction (GXP) and answer all guests’ correspondence by mail, email and telephone or facsimile to ensure guests satisfaction. (within 24 hours at the latest for written document) 4. After the meeting with the banquet director/manager, review the menu for the group and necessary equipment. Ensure that delivery time, quantity, special requests are arranged as ordered. Candidate Profile: 1. Two years of related work experience. 2. Fluency in oral and reading English Understanding. 3. Marriott Group or Ritz-Carlton Hotel work experience preferred.

岗位职责 1、 熟知当天订餐情况，注意记录宾客的特别活动(如生日庆祝会)，应及时向主管汇报 2、 迎接宾客，引导宾客到预订台位或宾客满意的台位。 3、 客满时，负责安排好后到的宾客，使宾客乐于等位。 4、 随时注意听取宾客的意见，及时向上级反映。 5、 随时注意在接待工作中的各种问题，及时向上级反映和协助处理。 6、 掌握和运用礼貌语言，负责接听电话，宾客电话订餐应问清楚基本信息。 岗位要求 1、有熟练的服务技能技巧和一定的应变能力，能妥善处理服务中出现的一般性问题。 2、掌握餐厅服务规程，了解餐厅各种菜肴的基本特点和简单的烹制方法。 3、工作主动、热情、认真，责任心较强。 4、身体健康，仪表端庄。

协助领班的管理人员为客人的食物酒水点单；为客人服务酒精/非酒精饮料和食物,根据餐厅的特殊情况直接服务客人，检查账单，协助餐厅区域的维修和设备保养。

【岗位职责】 营运部门实习生：餐饮/前台/客房/厨房 1、确保公司的政策和程序，并服从品牌标准。 2、自信地知道食品和饮料菜单内容并能够详细地解释给客人，理解餐饮需求并提供适当的建议。 3、确保餐厅区域每餐段都将按标准设定，这包括摆台,设置自助餐,所有设备准备好服务,确保你已经被你的主管做了餐前会议。 4、确保自助餐台的干净和整洁。 5、确保服务台保持干净和整洁。 6、有效地与厨房沟通。 7、确保完全了解食品出品，已做更好推销。 8、和客人和同事礼貌友好。 9、呈现菜单给客人和点饮料。 10、推荐菜品和饮料。 11、要知道厨房和餐厅之间协调的重要性。 12、当客人到达和离开时，要协助拉椅子。 13、清理桌面垃圾。 14、不断的补充与替换：面包，黄油，水，烟灰缸，和其他配料。 15、客人离开后，马上重新摆台。 16、给不同区域及时补充清洁项目。 17、在适当的地方摆放及更换布草。 18、完成经理，副经理，督导分配的工作。 19、当督导要求时，可胜任其他工作。 20、参加酒店安排的所有培训。 21、彻底了解服务流程。 22、在繁忙时迅速完成工作。 23、灵活性班次。 24、必要的团队合作。 25、确保知道每日特价菜项目，估清项目(缺货的物品)在用餐时间开始前,所有饮料确保可用。 26、知道并了解所有单杯葡萄酒。 27、熟知座位号码、酒店政策对着装要求,单间的情况等 28、餐饮总监和经理可能安排其他工作。 【岗位要求】 1、英语沟通能力。 2、形象好。

MAJOR FUNCTION 主要功能 ： To do whatever it takes to provide exceptional service for our customers and to strive for excellence to achieve customer satisfaction. 无论作什么,都是为了向客人提供优良的服务，使顾客满意。 To adhere to the three steps of service to all our guests: 为顾客服务的三个步骤: 1. A warm and sincere greeting. Use the guest name, if and when possible.       真诚热情的问候，尽可能使用顾客的名字。 2. Anticipation and compliance with guest needs. 预计并满足顾客的需要。 3. Fond farewell. Give them a warm good-bye and use their name, if and when possible     礼貌的道别，尽可能使用顾客的名字和他们说再见。 To assist the Shift Leader \ Team Leader in the day to day operations of the restaurant in such a manner as to maximize revenues and minimize costs with particular attention to complete guest satisfaction, associate welfare, and profit margins. 协助经理负责餐厅每天的运营，努力降低成本、提高收入、特别是要使顾客满意、员工满意和使利润最大化。   SPECIFIC DUTIES  工作任务： OPERATIONS  运营        Ensure the awareness & enforcement of all Marriott \ Renaissance S.O.P.’s & Property L.S.O.P.’s, comply the “Clean As You Go” policy. 确保了解并执行万豪的SOP和酒店的LSOP原则。 1. Enforce operational Standards that are periodically reviewed & updated, maintain a smooth daily operation in the restaurant. 确保运营标准的周期性回顾与更新。 2. Be responsible for maintaining outlet safety and sanitation standards at all times. 始终确保部门的安全和卫生标准。 3. Enforce Marriott’s 70-point sanitation checklist by having all outlets inspected on a monthly basis. 执行万豪的70条卫生标准，每月对部门进行检查。 4. Be responsible for asset management of all outlet property and facilities. 负责本部门的所有固定资产和流动资产。 5. Assist the follow-up after the maintenance inspection on a weekly basis.              做好每月预防性的维修检查。 6. Enforce Marriott’s Principles of Hospitality at all times. 始终贯彻万豪热情好客的原则。 7. Report to work in uniform with appearance standard by the scheduled time. Off with superior’s permission. 按照规定的时间和上级的许可，按照外观标准工作。   8. Attend the 15-minute Briefing and Taste Panel to understand the direction of the department \ hotel and better up-selling technique.   参加15分钟的简报和品尝小组，了解酒店的方向和更好的销售技巧。       HUMAN RESOURCES人力资源\ ADMINISTRATIVE 行政 1. Attend the training provided by department or HRD. 参加部门提供的培训。 2. Assist in planning outside associates activity to promote teamwork. 协助计划员工社外集体活动以促进团对精神。 3. Promote positive inter-departmental relations through candid communication and cooperation. 通过坦率的交流与合作促进部门内部的关系。 4. Perform any reasonable request made of management which is not life threatening or against the law. 在不涉及生命安全和违反法律的情况下，完成管理层布置的其他工作任务。

岗位职责： 1、熟悉菜单、食品配方等知识，向客人推荐各种食品及饮料。 2、清洁并所有餐具。 3、保持工作场地及餐具室内物品的齐全、干净、整洁。 4、添加所需的布品及操作设备 5、根据标准的手册来完成服务工作。 6、根据餐厅的规定来摆放餐桌。 7、结束服务后，清理空盘，并清洁桌面。 任职要求： 1、中专学历或同等学历，有从事餐饮服务1年以上的工作经历。 2、对工作认真踏实，工作态度端正，能吃苦耐劳。 3、掌握必需的食品、酒水知识，有一定的西餐服务技能。 4、身体健康，仪表端正。

Job Summary: 1. Ensure that L&G report to work as scheduled. Document any late or absent employees. 2. Assign work and side duties to L&G in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations which compromise the department’s standards and delegate these tasks. 3. Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. Ability to solve guest’s dissatisfaction (GXP) and answer all guests’ correspondence by mail, email and telephone or facsimile to ensure guests satisfaction. (within 24 hours at the latest for written document) 4. After the meeting with the banquet director/manager, review the menu for the group and necessary equipment. Ensure that delivery time, quantity, special requests are arranged as ordered. Candidate Profile: 1. Two years of related work experience. 2. Fluency in oral and reading English Understanding. 3. Marriott Group or Ritz-Carlton Hotel work experience preferred.

1.  Directly responsible for sanitation of all culinary, storage and buffet areas 直接负责厨房卫生设施，存储和自助餐区域 2. Supervises dish room shift operations and ensures compliance with all food and                   beverage policies, standard and procedures 监督管理盘碟存放间的轮班运转操作并确保与餐饮部的相关政策，标准，程序相一致 3.  Performs all duties of utility associates as necessary 执行所有必要工作职责 4.   Follows proper handling and right temperature of all food products 适当操作并对所有食品保持适当温度 5.   Inspects food holding and transport equipment repair and maintenance program 检查食品持有程序和运输设备及其维修设备程序 6.  Ensures compliance with food handling and sanitation standards 确保食品操作及卫生标准符合规定规范 7.   Ensures compliance with all local, state and federal regulations 确保所有操作符合政府法律法规 8.  Manages all equipment, china, glass and silver and ensures adequate clean          supplies of each 管理所有设备，瓷器，玻璃器皿，镀银器皿并确保有其负责清洁的供应商 9.  Knows and enforces proper cleaning routines for service ware, equipment, floors,    etc       熟知并对所有服务器皿，设备，地板等清洁程序严格正确执行 10. Conducts china, glass and silver inventories. 对瓷器，玻璃器皿和银器皿定期盘点管理 11. Enforce proper breakdown procedure for banquets, restaurants, room service and    Associates cafeteria 针对宴会厅，餐厅，客房送餐及员工餐厅执行正确适当的破损程序 12. Making sure the cleanness level is compliant with the brand standard guidelines 确保清洁标准符合酒店品牌标准 13.  Knows and implements Marriott's 70 Points of Hygiene and Safety Standards. 了解并执行万豪70项卫生及安全标准 14. Trains associates in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs 给于部门员工安全程序的培训，预防事故发生培训及成本控制 15.  Effectively investigates, reports and follow up on associates accidents 有效调查，报告及跟踪员工的意外事件 16.  To be responsible for maintaining outlet safety at all times 在任何时间维护各个分支部门的工作安全 17. To implement a departmental daily 15 minutes training with associates 执行贯彻部门每日15分钟培训计划 18. Ensure utility staff is properly trained regarding sanitation, equipment handling and chemical usage 确保给于部门员工关于卫生，设备操作及化学品的使用相关的培训 19.   Helps associates receive on-going training to understand guest expectations 帮助员工培训并理解客户需求期望 20.   To ensure the efficient scheduling of supervisors and associates 合理有效安排部门主管及员工的排班 21.   Periodically plan outside associates activity to promote teamwork 周期性的计划安排员工参加团队活动 22. Promote positive inter-departmental relations through candid communication and cooperation 通过沟通和合作，创造一个积极和谐的部门关系 23. Perform any reasonable request made by the management which is not life threatening or against the law 严格执行管理层的任何不违反法律法规的合理要求 24. Responds in a friendly manner to guest concerns or inquires 友好礼貌的面对客人所关注的所有问题及需求 25. Ensure associates maintain required food handling and sanitation certifications 确保员工持有必须的食品操作和卫生操作证明 26. Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters 授权员工为客户提供优质服务，确保员工理解其期望 27. Observes service behaviours of associates and provides feedback to individuals; continuously strives to improve service performance 观察员工的服务行为并对他们提供反馈信息，不但指导他们改善服务表现 28. Promote positive inter-departmental relations through candid communication and     cooperation. 通过坦诚的沟通合作，积极推动跨部门的合作

备注：领班级别 问候前来用餐的客人并将他们带到座位上，确保服务的质量，协助其他服务员为客人服务并随时 注意保持咨客台，收银台以及其他工作区的卫生。了解餐厅的营业情况，协助服务员完成客人的各种要求，检查预定物品如蛋糕，鲜花等，通知厨房和餐厅所有绅士淑女 每天的预定情况以及特殊定餐。

1.  Directly responsible for sanitation of all culinary, storage and buffet areas 直接负责厨房卫生设施，存储和自助餐区域 2. Supervises dish room shift operations and ensures compliance with all food and                   beverage policies, standard and procedures 监督管理盘碟存放间的轮班运转操作并确保与餐饮部的相关政策，标准，程序相一致 3.  Performs all duties of utility associates as necessary 执行所有必要工作职责 4.   Follows proper handling and right temperature of all food products 适当操作并对所有食品保持适当温度 5.   Inspects food holding and transport equipment repair and maintenance program 检查食品持有程序和运输设备及其维修设备程序 6.  Ensures compliance with food handling and sanitation standards 确保食品操作及卫生标准符合规定规范 7.   Ensures compliance with all local, state and federal regulations 确保所有操作符合政府法律法规 8.  Manages all equipment, china, glass and silver and ensures adequate clean          supplies of each 管理所有设备，瓷器，玻璃器皿，镀银器皿并确保有其负责清洁的供应商 9.  Knows and enforces proper cleaning routines for service ware, equipment, floors,    etc       熟知并对所有服务器皿，设备，地板等清洁程序严格正确执行 10. Conducts china, glass and silver inventories. 对瓷器，玻璃器皿和银器皿定期盘点管理 11. Enforce proper breakdown procedure for banquets, restaurants, room service and    Associates cafeteria 针对宴会厅，餐厅，客房送餐及员工餐厅执行正确适当的破损程序 12. Making sure the cleanness level is compliant with the brand standard guidelines 确保清洁标准符合酒店品牌标准 13.  Knows and implements Marriott's 70 Points of Hygiene and Safety Standards. 了解并执行万豪70项卫生及安全标准 14. Trains associates in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs 给于部门员工安全程序的培训，预防事故发生培训及成本控制 15.  Effectively investigates, reports and follow up on associates accidents 有效调查，报告及跟踪员工的意外事件 16.  To be responsible for maintaining outlet safety at all times 在任何时间维护各个分支部门的工作安全 17. To implement a departmental daily 15 minutes training with associates 执行贯彻部门每日15分钟培训计划 18. Ensure utility staff is properly trained regarding sanitation, equipment handling and chemical usage 确保给于部门员工关于卫生，设备操作及化学品的使用相关的培训 19.   Helps associates receive on-going training to understand guest expectations 帮助员工培训并理解客户需求期望 20.   To ensure the efficient scheduling of supervisors and associates 合理有效安排部门主管及员工的排班 21.   Periodically plan outside associates activity to promote teamwork 周期性的计划安排员工参加团队活动 22. Promote positive inter-departmental relations through candid communication and cooperation 通过沟通和合作，创造一个积极和谐的部门关系 23. Perform any reasonable request made by the management which is not life threatening or against the law 严格执行管理层的任何不违反法律法规的合理要求 24. Responds in a friendly manner to guest concerns or inquires 友好礼貌的面对客人所关注的所有问题及需求 25. Ensure associates maintain required food handling and sanitation certifications 确保员工持有必须的食品操作和卫生操作证明 26. Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters 授权员工为客户提供优质服务，确保员工理解其期望 27. Observes service behaviours of associates and provides feedback to individuals; continuously strives to improve service performance 观察员工的服务行为并对他们提供反馈信息，不但指导他们改善服务表现 28. Promote positive inter-departmental relations through candid communication and     cooperation. 通过坦诚的沟通合作，积极推动跨部门的合作

岗位职责： 1、根据各餐厅餐具的盘点情况，负责于采购部门沟通，提出器具购置计划，保证及时补充餐具用具。 2、检查和管理各点餐具的使用情况，分析造成损耗的原因，提出降低损耗的建议。 3、负责做好餐具用具的保管、发放、回收工作，负责厨房区域的环境卫生。 4、负责对下属员工的考勤考核工作，督导员工做好安全工作 岗位要求： 1、有较强的责任心，工作认真踏实。 2、熟悉各种餐具用具的牌号、产地、特性及价格，懂得餐具用具的分类和保管方法。 3、熟悉各种洗涤剂和清洁剂的使用方法，熟悉常用的餐具洗涤设备及其操作方法，了解它们的维修保养方法。 4、身体健康，精力充沛，有一定电脑操作能力。

MAJOR RESPONSIBILIES 责任概要 : 1. Directly responsible for the Sanitation of all Culinary & Front of House operational areas. 直接负责所有烹饪及客服区域的清洁消毒工作. 2. Maintain China, Glass & Silver inventory, labor & supplies costs within Budgeted guidelines. 在预算规定内维护瓷器,玻璃器皿及银器的盘点, 劳动力及供应商品的成本问题. 3. Maintain clean & sanitized food preparation areas including all production equipment. 保证食品加工区域的生产设备清洁及经过消毒 4. Responsible for the proper cleaning & storage of all dishes & serving equipment. 负责正确的清洗及所有餐碟及服务设备的存放. 5. Responsible for the supervision of all trash removal to be dispose in garbage rooms. 负责所有的废弃物统一回收到垃圾房. 6. Responsible for maintaining the cleanliness of floor, wall, ceiling and exhaust hoods for all food preparation areas. 负责维护所有食物准备区域的地面, 墙壁, 天花板及排风管道的清洁. 7. Responsible for the weekly cleaning & dish room supplies order. 负责每周清洁及洗碗房的配件申购. 8. Maintain China and silver level accordance with guidelines set by Director of Food & Beverage.  Participate in monthly and quarterly China Inventory. 维护餐饮总监设定的瓷器和银器的级别. 参与每月及每季度的瓷器盘点. 9. Enforce Marriott’s 43 point Sanitation Checklist by having all Kitchens inspected on a monthly basis. 督促万豪43点自测每月按时完成. 10. Constantly spot-check equipment for sanitation, safety and proper working condition. 坚持做好设备清洁消毒检查, 安全和正确的工作状况. 11. Attend BEO and other related meeting, as appropriate. 固定参加宴会统筹会议及其他相关会议. 12. Ensure daily Sanitation inspections are made and follow –up 确保制定日常卫生检查并做好跟踪工作. 13. Accurately forecast business demands on a weekly basis to ensure efficient staffing. 正确根据每周营业状况安排有效率的人员配备. 14. Responsible for all accounting and billing procedures within Stewarding operations. 负责在管事部范围内所有有关的财务及帐单.  SPECIFIC DUTIES 工作任务 : 1. To ensure the awareness & enforcement of all Marriott S.O.P.’s & Property L.S.O.P.’s. 确保了解和执行万豪的营运服务标准及酒店本地营运服务标准. 2. Enforce operational Standards that are reviewed periodically, updated and improved. 确保营运标准周期性地被巩固, 更新及执行. 3. Responsible to maintain the overall welfare of our Associates by providing them with the training and resources to take care of our guests. 通过培训员工和提供资源来维护所有员工的福利使他们关照我们的客人. 4. To ensure the efficient scheduling of supervisors and associates. 保证员工及主管的班表安排及时有效 5. To be responsible for the accurate supervision of the associate time control and payroll systems by working with Accounting and HRD. 和财务及人事部负责控制员工劳动时间和工资系统. 6. To develop and implement Supervisor & Associate training plans on a monthly and quarterly basis in conjunction with HRD. 联合人事部经理每月一同开发员工和主管的培训计划. 7. To implement a departmental daily “15 Minute” training program. 完成部门每日15分钟培训项目 8. To be responsible for the execution of Associate reviews, ensuring appraisals in a professional and timely manner. 负责员工的巩固和执行, 确保员工按时和专业地完成任务. 9. To supervise all aspects of Associate management including hiring and discipline in conjunction with the Executive Chef. 协同总厨招聘及培训员工. 10. To train subordinate supervisors in effective “coaching and counselling” and the correct process of progressive discipline. 培训主管 “谈话及记录” 的方式及正确训诫和纠正. 11. To conduct an effective monthly Associate meeting with minutes and P&A forwarded to the GM, F&B and HRD. 每月召开月度员工会议并做好会议记录, 转发总经理, 餐饮总监及人事总监 12. To practice “open door” policy to all Associates. 对员工执行开门政策 13. Periodically plan outside Associates activity to promote teamwork. 定期安排外出员工活动提高团队合作精神. 14. To be responsible for maintaining outlet safety at all times. 任何时间均负责维护部门安全. 15. To be responsible for asset management of all outlet property and facilities. 负责管理所有部门和设施的可利用资源. 16. Conduct a preventative maintenance inspection on a monthly basis. 每月召开安全预防自查. 17. Promote positive inter-departmental relations through candid communication and cooperation. 通过坦率的沟通和协调发展与部门间的关系. 18. Ensure all Associates follow all job safety regulations and all hazards are reported to Loss Prevention and Engineering. 保证员工遵循所有工作相关的安全准则并将潜在问题报告保安部及工程部. 19. Perform any reasonable request made of management which is not life threatening or against the law. 在法律允许范围内和没有人生威胁的情况下管理并提出合理的要求.

岗位职责： 1.负责编制餐饮部所需餐具和用具的年度预算。 2.根据各餐厅餐具的盘点情况，负责于采购部门沟通，提出器具购置计划，保证及时补充餐具用具。 3.检查和管理各点餐具的使用情况，分析造成损耗的原因，提出降低损耗的建议。 4.负责安排管事部员工的工作班次。 5.负责做好餐具用具的保管、发放、回收工作，负责厨房区域的环境卫生。 6.负责对下属员工的考勤考核工作，督导员工做好安全工作。 任职要求： 1、有独立工作和督导员工按照工作规范和质量要求，做好管事处工作和成本核算的能力。 2、有卫生和食品安全控制方面的合格的培训。 3、具有高中以上的文化程度或同等学历。 4、有较强的责任心,工作认真踏实。

Duties and Responsibilities工作职责 Oversees the preparation of kitchen equipment for use 管理厨房设备使用前的准备工作。 Manage the receiving and storage of kitchen goods 负责接收和存储厨房物品的管理工作。 Oversees the cleaning and storage of kitchen equipment 监督厨房设备的清洁和存放。 Oversee the cleaning of the premises 监督厨房的清洁工作。 Oversee the removal of waste 管理废品的清除。 Oversee the handling of kitchen linen 管理厨房布巾的处理工作。 Maintains a hygienic kitchen 保持厨房的卫生。 Cleans the kitchen and equipment 清洁厨房和设备。 Maintains high levels of personal hygiene for self and enforces hygiene standards for team 保持高度的个人卫生并在小组中执行卫生标准。 Manages all functions of the Stewarding operation to achieve the optimum departmental costs 管理管事部的各项职责，使部门成本控制到最低。 Manages all functions of the Stewarding operation to achieve the optimum quality level of sanitation 管理管事部的各方面职责，使满意度达到最高水平。 Controls and analyzes, on an on-going basis, the level of the following: 持续行的控制和分析以下各方面： o    Costs o    成本 o    Breakage o    破损量 o    Quality of support provided to other sections o    为其它部门提供我支持工作的质量 o    Condition and cleanliness of facilities and equipment o    设施设备的状况和清洁度 o    Guest satisfaction o    宾客满意度 Establishes and maintains effective employee and inter-departmental working relationships 与员工和酒店其它部门建立并保持积极的工作关系。 Assists the Director of Food and Beverage and the Executive Chef in developing training plans, develops training material in accordance with ICHG guidelines and implements training plans for the Stewarding employees and other Food and Beverage employees. 协助餐饮总监和行政总厨制定培训方案，按照洲际酒店集团的纲要制定培训材料，为管事部员工和餐饮部其它员工执行培训。 Conducts daily briefings and other meetings as needed to obtain optimal results 必要时主持每体例会和其它会议，获得最佳的效果。 Handles administrative works and keeps up-dated files on the following Stewarding matters: 处理行政工作，并更新与以下管事部相关事宜的文件： o    Finance o    财务 o    Standards o    标准 o    Training o    培训 o    Outlets o    餐厅 o    Meetings o    会议 o    Miscellaneous o    其它 Assists the Director of Food and Beverage and the Executive Chef in settings Stewarding goals and developing strategies, procedures and policies 协助餐饮总监和行政总厨设定管事部的目标和制定策略，程序和规定。 Determines the minimum and maximum stocks and controls the par-stocks of all material and equipment 确定库存的最多和最少量，控制所有材料和设备的标准存货量。 Liaise with the Purchasing Manager and suppliers for any purchase needed for the stewarding operation 联络采购经理和供应商有关管事部运营所需的采购物品。 Conducts inventories in coordination with employees of the accounting division 配合会计部门员工进行盘点库存。 Liaise with employees of the Engineering Division to schedule preventive maintenance and repairs 联系工程部员工安排预防性的维护维修。 Monitors local competitors and compare their operation with his operation 监测本地竞争对手，与他们的运营进行比较。 Keeps aware of trends, systems, practices and equipment in food and beverage through trade literature, hotel show and site visits 不断通过贸易宣传品，酒店展和现场参观了解餐饮的趋势，系统，操作和设备。 Works with Executive Chef in manpower planning and management needs 和行政总厨一起进行人力规划和管理需求。 Works with Executive Chef in the preparation and management of the Department’s budget 和行政总厨一起编制和管理部门预算。 REQUIRED QUALIFICATIONS 资格 Required Skills – 技能要求 Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 Food service permit or valid health/food handler card as required by local government agency. 食品服务许可或当地政府规定的有效的卫生或健康上岗证。 Problem solving, reasoning, motivating, organizational and training abilities. 具有解决问题，推理，号召，组织和培训能力。   Qualifications – 学历 Diploma or Vocational Certificate in Culinary Skills or related field. 具有烹调技能或相关领域的大专学历或职业证书。   Experience – 经验 2 years related experience including at least 1 year in supervisory capacity or an equivalent combination of education and experience. 2年相关经验包括至少1年的管理经验或与此相当的教育和相关工作经验结合的背景。

各部门实习生（餐饮部，前厅部，客房部，工程部） Major Functions 主要职能  To do whatever it takes to provide exceptional service for our customers and to strive for excellence to achieve customer satisfaction. 无论怎样做都是为了向顾客提供优质的服务，达到顾客的满意。 To adhere to the three steps of service to all our guests: 为顾客服务的三个步骤： 1. A warm and sincere greeting. Use the guest name, if and when possible 真诚而亲切的问候，尽可能的使用顾客的名字 2. Anticipation and compliance with guest needs 预测并满足顾客的需要 3. Fond farewell. Give them a warm good-bye and use their name, if and when possible 礼貌的道别,尽可能的使用顾客的名字和他们说再见。   Specific Duties 工作任务 : 1. Follow all standard procedures in serving the guest, as outlined in training manual and standards manual. 遵循送餐服务标准。（培训手册和标准手册） 2. Maintain station in accordance with standards at all times. 根据标准做好工作区域的工作。 3. Develop a complete knowledge of menu items, their garnish, contents and preparation methods. Be ready to answer any guest questions about the menu in a positive and concise way. Know the use records. 要有很强的菜单项知识，包括它们的装饰、内容和制做方法。能简洁地回答顾客的问题；知道 如何利用记录工具。 4. Operate the Point of Sale terminal correctly and follow all Marriott check-closing procedures. 利用销售指南和遵循万豪的检查程序。 5. Practice aggressive hospitality and use Suggestive Selling techniques when taking guest’s order. 热情好客，为客人听单时使用建议性的推销技巧。 6. Check corridors for trays when returning from delivering orders. 为客人送完餐后在返回路上收寻送餐服务的用品。 7. Clean and break down trays in dish area, watching for un-used and clean condiments, salt, pepper, and sugar and return them to room service area. 在洗碗间将用具分类，将尚未使用的干净的调味品，如盐、胡椒粉和糖缸等送回备餐间。 8. Develop a good knowledge of beverages, liquors, and wine service. 需要较好的饮料、酒水和葡萄酒的服务知识。 9. Insure oncoming shit has adequate supply of silverware, trays, napkins, condiments, sugar, salt and pepper, etc. 确保下一班次有足够的用品，包括银器、托盘、餐巾、调味品、糖、盐和胡椒等等。 10. Complete all daily and weekly-assigned side-work. 完成每日和每周的杂务工作。 11. Participate in daily line-up and menu classes. 参加每日的例会和菜单讲座。 12. Chewing gum or smoking is not allowed while on duty 工作时间不允许吃口香糖或吸烟。. 13. Attend all meetings or training seminars as required. 按要求参加所有会议和培训。 14. Follow all Marriott policies and procedures. 遵循万豪的政策和原则。 15. Comply with the “clean as you go” policy. 执行“离开的时候保持周围的卫生”的政策。 16. Report to work on scheduled days at the scheduled time. 按排班表的要求准时到岗工作。 17. Report to work in uniform following all appearance standards. 按标准统一着装。 18. Work as a TEAM. 团队精神。 19. Follow all safety policies to ensure a safe work area. 遵循安全的政策和原则。 20. Execute all reasonable work-related requests made by a manager or supervisor, which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel. 执行所有合理的工作要求，或许超出你的工作范围，但这是为了顾客满意。 21. Check out with your supervisor before leaving your station or the floor for any reason. 无论任何原因离开工作岗位应争得主管允许。