• Duty Manager值班经理/Night Manager夜班经理

• 福州泰禾凯宾斯基酒店
• 2020-02-14 09:57:57

1.全权负责酒店夜间安全工作，妥善处理酒店夜间发生的治安事件；Responsible for the night safety work of the hotel, properly handle the security incidents that occurred at night in the hotel.2.加强夜间巡视，发现问题及时处理，并做好工作记录；Strengthen night patrols, find problems in a timely manner, and make a good job record.3.时常在大堂走动，识别客人并以适当的方式与客人交流。尽可能多的迎接，指引并送别客人；Walks throughout the hotel recognizing guests and engage with them appropriately. Welcome, facilitate and bid farewell to as many guests as possible.4.每天都要尽可能多的收集贵宾的信息，并将这些信息比如每日宾客报告，实时通讯分发给所有相关部门，并确保客人的资料得到了更新；Collects as much feedback information on VIPs as possible (on daily basis), briefs and distributes this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensures information is updated in the guest profile5.礼貌有效地处理客人需求和投诉，如果有必要，给相关人员提供指导以保证客人满意。记录下所有客人需求，进行进一步跟踪；Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all requests received from all guests. Follow up when necessary.6.引导员工为客人提供需求，观察客人交流并经常与员工交流，确保客人的满意度。Anticipates the needs of guest and direct the staff in complying with those needs. Observe guest reactions and confer frequently with staff t ensure guest satisfaction.